A Line Auto Glass LLC in Albany
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Albany, Albany County, New York, US
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Site: https://www.alineautoglass.net/
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:8AM–2PM
- Sunday:Closed
My car was broken into and the passenger side front window was shattered. I called around for a couple of estimates and A Line Auto offered the most competitive price by far. I dropped the car off that day and picked it up the following morning with a brand new window. Additionally they vacuumed all of the glass out of my car.There was a moment in which I was slightly skeptical, as they informed me that the power window was not functioning properly and needed to be reset by the dealership. Prior to picking up the vehicle I called the dealership to confirm this, and received instructions from them on how to re-calibrate the window. Upon pick up, one of the guys working helped me to so- it seems to be working well.All of the employees were extremely polite and easy to work with. I would go back in the future (though, hopefully I dont have to!).
A line has done over a dozen windshields for my family friends and me. Everything from sports cars to pick up and dump trucks. Everyone was top quality. The owner is very friendly and knowledgeable. I dont hesitate to recommend them to anyone. The only glass company I call.
They were very kind when i first called. Very punctual and the guys who changed my windshield were very nice, but they do NOT guarantee their work. I have a cover over the wires on my windshield, they scraped the clips off and reattached to the new windshield. This was Wednesday, today is Friday and they are falling off. I called and the lady told me that they didnt do it and said the new windshield came with them on it. I advised it didnt, she got pissed and asked if i was there and watched them put them on? I told her my husband was n watched them. She told me i could bring in, thy are in Albany I am in Troy, she said they would not come back to me and hung up on me. I also asked to speak to supervisor she said she was the owner. They had no problem coming out to me when my insurance was paying them, but to fix their shotty job i have to drive 20min to them. No thanks.
I have taken both my vehicles to A Line Auto Glass to have my windshield replaced. A 2013 Chevy Equinox and a 2016 Honda Civic. Both times I have been very pleased with the outcome and greeted by friendly staff. A Line Auto was recommended to me by TACS in Glenmont. Moving forward if I need any work done on my windshield I will be bringing it to A Line.
I went to this place to have my driver side mirror put back on he said he could do. Upon doing so he messed up the electrical so I could not adjust the mirror. Then he tried to tell me it was already messed up, even though we already tested it before he started. Then I tried to kick me out and threatened to call the cops because be knew he made a mistake. I never even raise my voice which I had the right to do since he messed up my mirror wires.
Replaced my glass, put it in to far to one side and refused to fix it without me paying twice....really, u mess up and its my fault ? Rude lady that answers the phone...doesnt have a clue about business or customer service....worth the extra $$ to have it done right the first time, thanks for nothing.
Total reviews rating 4.7
43 Reviews for A Line Auto Glass LLC 2023:
Review №1
2022-06-01These guys are the best in the capital region. Dropped off 8am and was done by 9:30. They were able to save my registration and inspection sticker. New windshield looks great everything put back exactly as it was. Overall very happy I went with a line! Would 110% recommend this shop.
Review №2
2022-07-02I would recommend this shop - great service. Once they had the info from my insurance company to replace the shattered rear door drivers side window of my 2012 Nissan Altima, they called me to schedule an appointment. I was in and out in less than an hour - they cleaned out all the broken glass, replaced the window, and verified that the window mechanism was still working. Friendly, courteous staff. Did all that was expected. Zero complaints.
Review №3
2021-12-15Where do I start? Shopping around for the best price for a windshield for my Mazda CX-5 Red baby. Safelite wanted $550. These guys beat that by almost $200. When I went to pick her up, the job was ABSOLUTELY PERFECT. One of my concerns was getting a knock off aftermarket glass. My windshield is a exact replacement and DRUM ROLL...all ez-pass attachments, stickers, decals and suction mounts were placed in the correct position as I left her. The boss man came out to make sure I was good and said if there are any issues to bring it back. I won with a great price and an exact product. 100% Satisfied.
Review №4
2021-07-19Excellent customer service! Top notch workmanship. I recommend this business to everyone! If I need windshields or any type of the service they provide, I’m using A-line all the way. Great job!
Review №5
2020-12-22Quick and friendly service. Brought my car in to have the windshield replaced. They completed the job that afternoon. They did a quality job....even were able to move my inspection and registration stickers to the new windshield.
Review №6
2021-09-22A clean and welcoming establishment. Price was lowest around, fast and professional work, friendly staff, highly recommended for all your auto glass needs.....they even do mirrors.
Review №7
2020-08-14I had to cancel a competitor after they didnt show 4 times in a row. Anna at ALINE was very thorough and professional. They came earlier than expected and completed my window in less than an hr in my driveway. I highly recommend their services for the capital region. A++++
Review №8
2019-12-24I called and got an appointment for the next morning, Christmas Eve. I had a small chip in my windshield and they had it repaired in 15 minutes or less. Friendly service with smiles!! Best price around too!! Highly recommend and would use again!
Review №9
2021-06-18It was very friendly staff there theyre very polite and their work was excellent if you would ever need your windshield repaired or replaced they are very reasonable prices its the best deal in town
Review №10
2020-07-02The window on my drivers side door was shattered while I was at work. They came and cleaned up all the broken glass, picked up my vehicle and replaced the window. They even wiped down the inside of the door! Everyone there was very friendly. This is a nice family-run business. Good people that deserve your money.