Wheelchair-accessible entrance
Yes
AAA - Amherst in Buffalo
Phone: +1 716-630-3799
Site: https://locations.westerncentral...
Site: https://locations.westerncentral...
Opening hours
- Monday:9AM–5:30PM
- Tuesday:9AM–5:30PM
- Wednesday:9AM–5:30PM
- Thursday:9AM–5:30PM
- Friday:9AM–5:30PM
- Saturday:9AM–3PM
- Sunday:Closed
AAA - Amherst in other cities:
Comments (110)
Excellent service for out of towners. Impressive facility.
With my friend who locked his keys in his truck. After scratching his truck all up with a coat hanger, and 1/2 hour of time, I came up with the brilliant idea of calling AAA.They came in 5, yes 5 minutes. Have been a member for 30 years and not a year goes by without needing their services for one thing or another.
Needed to get passport photos. in and out quickly staff was very helpful and professional
Used AAA app and was told 3 hours. Waited 3 hours and truck should up. Driver said he had the wrong truck and that I would have to wait another 3 hours. Not very happy and lost a day at work
Worst experience,George and tammy in the williamsville office are the worst. Truck is stuck in lockport and we have been memebers for over 10 years, they couldnt do anything for me. I would highly recommend to everyone to stay far away from AAA worst customer service. They ajust care about getting your membership and then blowing you off on any other problems! Terrible terrible business!
Could be a bit more user friendly...would be a five but i had to call twice
The agent was fantastic! She was very knowledgeable about every policy AAA has to offer. Plus most importantly took the time to find out about me and my needs. Then she arranged to contact the underwriters to ask a question then get back to me.Where did you find someone with great customer service like her.Please thats the agent for me.Peace
Had my truck towed through AAA. The tow company did not put my vehicle in neutral. Key was in it and it had power. You can see the mark on the new pavement and my tire has a flat spot on it now. I tried calling AAA a couple times after I realized, but they do not call back. Not happy that my tire was ruined all over a blown fuse for the fuel pump.
People helped us plan a trip , very good
As with all other travel, services have been curtailed. Ive been a long time member using both travel and roadside assistance services. My long time agent was let go during this downtime. The travel department have made note that theyre overworked and understaffed. The remaining agents are trying their best but the difference in service is becoming more obvious as Covid restrictions are lifting and more people are starting to travel. At times, its very frustrating. Everyone is nice and polite but they can only do so much in a day, which greatly effects the level of service were used to.
Everything went perfectly fine I renewed my AAA I got my card I get a follow-up from request I made for my home and my vehicle so Im very happy keep up the good work
Could not have been better, perfect communication and very helpful
Went in for trip ticket and ezee pass device. I provided a list of stops to yellowstone and back. It was not a long wait at all. Only thing I would have preferred was to sit with the person to ensure all stops of interest were included and the opportunity for the agent to offer suggestions of stops I might not have considered or was aware of. Not certain if covid protocols influenced the process. I left with trip tick and some state maps, camping sites and map of yellowstone. I received tour books of specific states at an earlier visit.
Kathy was extremely helpful in getting us a triptik for our travel plans. She went out of her way to explain the triptik and map and even gave us some travel hints. Great person to work with
Able to get a Trip-Tik using my directions
They advertise a CD rate call nobody knew what I was talking about and upsetting me discover credit card I need more thought of this product 1 20 minutes they should have an office in Buffalo but you can sit down talk to a representative if theyre going to sell banking products they misled me eBay banking
Patrice was very informative and made the course seem more interesting than other time when I took the course with different people?
Jim was the best driving instructor! I came so far from my first lesson, and passed my road test on the first try. Highly recommend AAA driving school!
Worst experience ever, booked our travel through them
Car broke down on dangerous part of expressway while on a vacation out of state - needed a tow. I asked ALL the questions regarding trip interruption before making decision where to be towed (within the allotted 100 mi). Made a decision based on AAA agents recommendation. After not having car all vacation, I submitted trip interruption request and it was denied.READ THE FINE PRINT, because what you probably think is covered...isnt.
Went for a pre-trip gathering. Great.
Terrible service. I was given several conflicting bits of information from representatives and agents. They told me if I went through with the service it would be $45. Then I was told by another representative that thats wrong and she never heard of that before. Then when I met with an agent she said no, its $45. I was told ahead of time I would be offered plans and packages. I received none of that information! I had to lead a very short five minute conversation we had after a 20 minute drive where for a part of it the agent went on Google. Google?! I could have done that all at home. She gave me three prices of flights that I could have acquired myself online myself. I inquired about travelers insurance and she said AAA only covers 10% when I was told over the phone they cover 80%! Afterward I called to complain about my experience and asked what AAA travel actually provides as a service. They said they provide plans and packages but I clearly didnt receive that. When I asked to speak to the manager I was given a hard time. I was asked to call back and instead I told the guy... Ill just go through another service. Absolutely terrible and uninformed agency!
Took the 6 hour defensive driving course today (3/13/2021).Our instructor Carol Pawlowski was very knowledgeable, attentive and pleasant.
Very nice and informative people that work there none of the insurance agents were there but she told me to go down to the next city which was only five miles away and I was going to be a insurance agent there that I could pay my bill at.
Excellent service. They called me twice to make sure that the tow truck came. The tow truck driver was really nice. Would definitely recommend!
Be prepared to wait 5 hours for a tow truck.
The people that work there suck!They are inexperienced and never return your calls.I went there to shop for auto insurance and the girls are just horrible. After so many calls they gave me different quotes over phone and different in person. So i left and ended up going to nationwide and got a decent quote.
Got my trip tik and maps in minutes and out the door. Great service.
Great place to get info when planning trips.Staff is excellent...Very helpful 👍👍👍👍👍
Masks required. 😞 good place for tripticks. New format of tour books-mainly online
Ashley Selevchuk made travel arrangements for my family at AAA. She was prompt, courteous, and knowledgeable. I could not be more pleased with the expert help that Ashley provided.
Never reached anyone on the phone when broke down. Had to go to their office and demand service after waiting three days, total scam
We booked a trip with Mamie. Shes friendly ,knowledgeable and professional. I would recommend her
I have been a member for years, never used the road side assistance, never booked a trip. The only thing I have asked the AAA to do is stop sending me JUNK MAIL. The requests must be falling on deaf ears. I have called and told them they are worst than the AARP. I dont want another credit card, I dont need life insurance, I dont want to fill the land fills with waste. My final request will be to cancel my membership. I know you get paid for everyone who accepts the credit cards, and the insurance but I m not paying you a $100 per year for anything accept road side assistance. Stop the JUNK MAIL
AAA trip ticks are the best. I just like the old paper maps to do car travelling. Call me old fashioned.
We always get great service from Debbie Drew. She takes a special interest in setting up the perfect vacation for our family.
Very helpful, but with hotels and vacations i just dont see the savings.
Planned our 4th trip though AAA and Everytime was a pleasure.
Much better then Blaisdell aaa that printed a incorrect trip ticket..
I was going through a rough time and stuck in buffalo due to weather and some other reasons, and the staff here took me under their wing and helped me on xmas eve. I am so grateful.
AAA cancelled my tow and left me stranded in a disabled car in a dangerous downtown area of an unfamiliar city. They gave no explanation or apology for this. Site does not permit me to select Zero Stars.
Very friendly and helpful
Had great service from AAA road assistance .The driver (Kevin) was knowledgeable, friendly and provided insightful information about the situation at hand.Tomas HenriquesWilliamsville, NY
Passport photo, simple. Comfortable and safe visit. Thank you!
Had a great job interview.
Penny Kellner is an outstanding agent! She goes up and beyond what others do 😄
Had placed order for trip tik and it was ready when I got there.
Excellent help planning our trip.
Got very good service and answered all are questions. about a trip we are going to take.
Booked our trip to NYC 🛫Jennie was great 👍👍
Great place to get maps for travel. We buy all of our luggage there.
Better than the one in blasdell New York.
Ghost town inside. In/out within minutes to obtain passport photos.
Very good at insurance pricing brokerage and comfy
It was pretty great. I did not know about this service
Nice
Awesome Mamie is the best Travel Agent and very informative and pleasant!!!!
Had a very bad vacation due to being miss booked. Will not ever use aaa again for vacation planning. Inexperienced!
Front desk staff was rude and condescending.
Travel maps, items for sale, suitcases, tags, electric plugs, cell phone chargers & many more. Towing,.. try it..
Had great service from Mame for my trip to Aruba
Always take good care of us , never a problem with anything.
Good place to take 8 hr course for Inc reduction
Great service. Get the plus service highly recommended
I worked here. One of the worst jobs I ever had!!
Driving class was informative
Francesca was very helpful. Excellent service!
In and out, great service...
Clean, friendly service. Fast
Didnt have battery i needed in emergency
Lots of travel support but sometimes so slooww.
Not q member, service was slow.
It has the best customer service
Good service. Good prices.
Fast, efficient auto inspection.
Very knowledgable
Exceptional service. Very helpful
Awesome customer service
Membership has its benefits.
We boarded a bus!!
Always on time and helpful
Clean and friendly
I’ve called and called and called and no one answers
Great service .
Staff was very helpful
Happy with everything
Nice
People were friendly
Helpful and fast!
Bad customer service
Just average
Excellent.
Get please to work.
Dont do it
Great service
Horrible..
Helpful as location
Very helpful
Great place
Great place
Total reviews rating 4.1
110 Reviews for AAA - Amherst 2023:
Review №1
2022-03-30We had a great experience with Brea Carpenter. She 1st helped us the a trip tic and today helped us with a hotel for our road trip to Florida.She was very nice knowledgeable and sweet. She got us all set with everything and made this process painless. I would recommend her to anyone making plans to travel. I hope to work with her in the future.Thank you Brena!!! Your the best!!
Review №2
2022-05-17Extremely disappointed in the service I received. When my policy for both my auto and homeowners was up for renewal, I emailed Carrie in which I didnt get a response. I then tried calling in which I left a message on her voice mail. It was quite some time before I finally got a response. I explained how my rates went up by $200 on my vehicle and since I had no claims, I was in shock with such a huge jump. Carrie said she would check into rates with other companies. Once again, I didnt hear from her right away so I did some checking myself and found a better rate. I emailed Carrie asking for just a homeowners quote in which she didnt get back to me in a timely fashion. I ended up calling on the phone again and leaving a message. I finally heard back in which she had some prices but they were quite a bit more than what I had been paying. She then told me she had another place to check and would send me all the information in an email that evening. When I checked my email in the morning, nothing! Never heard another word from her. Fortunately, I was able to find another agent that was willing to go out of her way to help me. Although her price was a little higher than what Carrie had given me, the customer service was fantastic. Due to the horrible customer service, Im sure when my snowmobile insurance comes due, Ill be getting saying goodbye to AAA.Im extremely disappointed since she did such a great job for me last year. Im actually quite annoyed with her customer service this time. I shouldnt have to make several phone calls and send several emails trying to get things taken care of.
Review №3
2022-06-09We planned a cruse which got delayed due to COVID-19, today was firming up the reservations and collecting luggage tags as well as the itinerary.Going on a trip give the AAA Club a try! Cheryl has been excellent!
Review №4
2022-06-04Ashley Selevchuk was very attentive and professional in assisting my wife and I celebrating our 50th wedding anniversary by way of a trip to Turks and Caicos. She was familiar with the resort and called to verify certain requirements.
Review №5
2022-06-15Awesome especially when they use Dadswell! They are always quick to respond and very professional. Customer service at AAA IS AWESOME
Review №6
2022-05-11I really appreciate the service and the lady that helped me was very kind And her communication skills was exceptional I appreciate Everything she did to help me she said that there was coming and they came Thank you guys very much
Review №7
2022-01-13Nice friendly people to help you with your travel plans, roadside service.Check out the insurance. I havent had anyone beat their prices yet. I have home owners insurance with them as well.
Review №8
2022-06-09Needed some info about one of my account and could not use my phone or computer to access it. I called, Agent was very efficient and helpful.
Review №9
2022-05-26This Aaa office is very nice . They have a lot of luggage and travel items here. They staff here is very helpful.
Review №10
2021-12-22Went there to purchase my son who just started driving a AAA package for the year for a Christmas present went there many years ago as a kid and had no clue what was happening when I walked in there was no reception desk no nothing there was four doors and some stairs the doors were locked with no direction no signs no nothing so needless to say I walked out without getting it and will have to purchase it online I would have really liked to have purchased it with cash. Giant thumbs down for ease of access lol