A&J GLASS AND ALUMINUM CORP. in Astoria
Site: http://ajglass.us/
- Monday:7AM–5PM
- Tuesday:7AM–5PM
- Wednesday:7AM–5PM
- Thursday:7AM–5PM
- Friday:7AM–5PM
- Saturday:7AM–1PM
- Sunday:Closed
I googled and called a few places and the only one who showed up when they said and ontime was AJ glass. He fixed my glass storefront door and then I asked about plexi work and 5days later they did a great job w that sforefront installation. Next day my storefront glass was cracked and 2days later he removed and replaced it. great crew, ontime, clean and professional.thanks
This company is unprofessional and inconsiderate of customers time. It took them three weeks to attempt to install a window. The first week the technician came and took measurements of the window. He told me that he would contact within the week when he had the window. The week past and I did not receive a phone call. So I called the company and I was told the technician lost my contact information. I was told that the following week (2nd week) the technician would have the window but the frame needed to be painted so it would be done within the week. The week past and I called to be told that the technicians would not be able to install it that week but definitely the following week (3rd week). I was told that the technicians are not available late in the evening such as 4:30pm-5:00pm when I am available so I made a Saturday appointment with them. I told them I might be able to have someone else available earlier in the week, but I was not sure. The company told me that they would call me on Monday (3rd week) to know if I someone would be available earlier in the week. I agreed but I emphasized that I still wanted to keep the Saturday appointment. Ofcourse on Monday the company did not call and I did not receive a call during the week. However, I knew I still had the Saturday appointment so I called Saturday morning to find out when the technician would arrive. No one picked up the phone. The twenty minutes later the company calls to tell me that they tried calling me several times during the week to confirm the Saturday appointment but they were unable to contact me. So I asked whether they left a voicemail since they tried several times to contact me. The company tells me No because they thought I did not want the service anymore. They then ask me to reschedule for the following Monday (4th week). NEVER AGAIN WOULD I DO BUSINESS WITH THIS COMPANY. THEY ARE TRULY A WASTE OF TIME!!!!
Customer Service was great Andrea answer the phone promptly, it was fantastic to speak with and Manuel who actually did the job showed up 10 minutes before schedule time, was polite and excellent at explaining details.This Co. is on the right track of doing business. Highly recommended.Thank you guys
Total reviews rating 4.9
35 Reviews for A&J GLASS AND ALUMINUM CORP. 2023:
Review №1
2021-02-17Manuel and his partner were incredible! I wasn’t expecting glass installation today, but Manuel showed with the glass for both doors and did an amazing job. His communication was always fast, including emailing documents and texting about scheduling. The area was also totally cleaned which I greatly appreciated. The doors look great! Shout out to Manuel and his partner. Totally recommend A & J glass and aluminum.
Review №2
2020-10-01From the moment I made the call I felt a confident and assured that A&J Glass would look at the product, give an estimate, and work right away with a guarantee of same day service @ no extra cost. Their friendly customer service from beginning to end is what sold me. My confirmation and satisfaction was met with the final outcome in service, their guaranteed time line, and the quality of their work. I would definitely continue to have them in my contacts and recommend, highly!!Thank You, so very much for helping me with my dad’s home bay window!!
Review №3
2021-03-09Manuel is THA BEST!So professional in all steps of my windows replacement. We first did just glass in 6 windows where he also change the suspension arm and now the windows open and close easily. Than we replace 4 very complex windows. Awesome experience and totally recommend
Review №4
2021-05-27They were on time for the appointment there work was pristine and then actually vacuumed after they were finished. It was one of the best experiences I have with working being done on an apartment I just sold. Have been in RealEstate for over 16 years and this doesn’t happen to often if you need any glass work they are the best.
Review №5
2020-10-16Super pleasantly surprised by the quick response and professional work. A well managed, small business with smart people who know how to get the job done right. I had a quote for replacing a window from another company that I could not afford and A&J came up with a solution that worked for me and did it quickly and on-time.
Review №6
2019-12-06The service I received from Manuel of A&J Glass was excellent. My Brownstone Parlor window frame broke with the window open (winter!). He came out on an emergency basis and adjusted the window temporarily until he could get the part. He did not ask for a deposit. He returned and did the work quickly. His price was very fair. In addition to doing excellent work, Manuel comes on tine, is very professional and a nice person with whom to work.
Review №7
2020-12-04I needed a window repaired and had no idea who to call. I called A&J and was so happy with the response and prompt service. Andrea kept in contact with me for appointment time, estimate and payment options. Job was done immediately with professionalism. Thank you A&J!
Review №8
2021-08-11Dealt with this company on 2 separate occasions.They came at the time they stated and repaired or replaced all items necessary. No phony stories or items that are not needed, just honest and most importantly, quick!!!I recommend them highly. You will too!
Review №9
2020-05-28They service was excellent. From the start of my call. I explained my situation to the guy on the phone. I need my window replaced immediately. Not in that tone but I let him know it was an emergency. It was already reaching 4pm. I live in the bx. Not having a window after Dark is like being in the zoo all cages are open. He explained his men were out on other jobs. I told him like listen I have a small child. I cant sleep like this tonight. He asked for my address in which I hesitated until I knew I had confirmation on price and availability. I wanted to be sure my glass would be fix today. However, the gentle placed me on a brief hold. Before confirming price he told me he would come out himself. And then provided me with a price. I said okay I gave the address within 2 hrs he was here. Let me tell you this guy came prepared to make his money. He came up evaluated the window, took out the frame. I followed him downstairs due to parking issues- only the Nyc. Anyways this guy pull out a table from his van and got the working. Dead across the street my building. I really respected his hustle and appreciated the service. For that I paid $250.00. Well worth it. (I am posting price to be sure I wasnt overcharged). Lol. Hands down I would recommend them to anyone who is in need of immediate window repair and for good service a person would pay the price.Great job!!!!Thank you so much!
Review №10
2021-03-02Quick, easy, friendly service, the BEST!! We’ve used other glass repair service before and they are number one. Manuel and his team took care of us. Thanks much!