Aarons in Dunkirk

Review №1

2022-07-07

Customer for over ten years the company has improved alot every couple years I get something always flexible

Review №2

2022-06-07

Got my refrigerator this morning very pleased the gentlemen that brought were very polite and did an excellent job thankyou

Review №3

2021-01-31

Aarons really goes above and beyond!! Customer service is top notch from store to home everyone is fantastic! I needed an appliance asap and it was delivered in no time. I would give more stars if I could. You all are amazing.

Review №4

2019-02-23

I introduced myself to the manager and I said I just had some concerns about the delivery process. Honestly I just wanted him to hear me because this was a gift for my mother and I just wanted her to come home and be surprised with a brand new refrigerator for Christmas but when she saw it she saw that there were scratches and dents and I had to explain to her that there was a replacement on the way so I was just unhappy that my surprise was ruined in a way. I started to explain to him how when a delivery men started to bring the fridge into the house they had a door swinging round and it was hitting the walls and he proceeded to cut me off. I was in mid sentence and he spoke right over me I was trying to express my sentiments and it was as though he didnt want to hear them he was more intent on shutting me up. He started saying well what doesnt make sense to me is that I received a call from my delivery drivers saying that everything was OK. Thats when I said yes I agree you did receive a call saying that everything was OK but... Then he cut me off again and he said well thats why Im saying your story doesnt quite add up but its OK youre getting a new fridge anyway. All I really wanted to do was explain how the refrigerator got scratched during delivery and how the guys that delivered it disregarded my sister saying Hey what about that scratch but I couldnt get a word in he kept cutting me off every time I tried to start a sentence. It was very clear that he had no interest in anything I had to say and was more interested in trying to find a way to shut me up or end the conversation or explain away or justify any sort of action. All I wanted was for him to just listen and empathize that was it. This is actually a pretty basic skill that is taught to anyone in its leadership role. He did not display either one of these qualities. In my career I have a job in a leadership role of a multimillion dollar company and the very basic things that they teach us in leadership 101 are displaying empathy and effective listening. What he displayed was an accusatory tone, defensiveness, and he was listening to respond not listening to empathize or understand. He was already speaking over me before I had completed my sentence. He listened to a few words and was already preparing his rebuttal rather than listening to me. To be truthful I wish I never had done business with Aarons. It was actually my last choice. The only reason I ended up going there is because my mother lives in a small town and there is no Rooms to Go there. Uf there was a Rooms to Go, that was actually my 1st choice they have better deals better quality products, and better service. In sum I am not happy with my experience. The delivery drivers did a poor job, there was no effort, there was just a rushed job that led to a damaged refrigerator. The interaction with the manager led to me feeling unheard and accused.(I wrote a much longer comment however I cannot fit it all here, this is the ending part of it. There is much more to my experience)

Review №5

2020-02-09

They call multiple times a day if you are a day late with payment. Weve had our product in our house for almost a year now andcthoug he are late we always pay. They make you feel like a thief! Ive asked them to move my payment to something other then the 1st of the month amd in order to do this they wanted some rediculous payment first. If you go a few days late they start calling your contacts you are forced to provide and embarrass you to your family. I also believe they skip trace (which is illegal) by calling other family members you did not include on contact list. I can not wait to be done with the rental ... have it paid off and never do business with them or any aarons again!

Review №6

2020-10-26

Extremely pleasant over the phone, when I had an issue with my Ezpay and we took care of it. Very helpful when I first made my order.

Review №7

2017-07-25

Do not ever do business at this location. Guy sits on Craigslist looking for stolen products. Will show up at your door acting like its his product and when hes wrong you call the cops and arrest him! Trespassing idiot.... this occurred 3 years ago by the way you sleezeball scumbagsIve never leased anything from them in my life or rented. I bought the tv as a return and had it priced half off and showed my receipt.

Review №8

2020-01-18

So scammers they talk you into doing things and when usay u want to return things they wait till the next pay period and take your money then come get it jokes

Review №9

2021-06-15

Both rented and had a time where i had to return, super helpful and awesome the entire time i was there.

Review №10

2021-02-27

They are very nice polite staff. Definitely would recommend them to friends.