AB Drimmers in Brooklyn
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Brooklyn, Kings County, New York, US
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Site: http://www.drimmers.com/
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–1PM
- Saturday:Closed
- Sunday:10AM–6PM
What an incredible store, every appliance one could imagine outfitting their home, office etc. with, and all top of the line, make sure to ask for Mendel, what a sweet, kind, outgoing boy, he’ll help you with anything you need as well as he gives the best advice, a real spark of joy in a troublesome world. All in all by far my favorite store to walk into!
Bad experience from start to finish. Purchased two Subzero appliances. Delivery was delayed but Drimmers didn’t let me know. Installer was not trained, experienced or qualified (and admitted this while repeatedly complaining about Drimmers sending him out). Failed to protect the wood floor, gouging it with many deep scratches. The units sit side by side but we’re not in the same alignment. The door SLAMS shut instead of gently closing, indicating the unit is tilted back. Then Drimmers refused to send a competent installer who could do it right. Very unprofessional.
After a ridiculous quote from a repairman on my old oven in a home I had just purchased, I was in need of a specific style of oven quickly as I wanted to get it done before going away for a while. Isaac made what started as a stressful situation into something much more bearable, walking through models and options with me via phone and text, and securing an option exactly of the quality I was looking for, that was in stock and could be delivered quickly! A+ customer service and quality products not available many other places.
DO NOT TRUST!!!They will get you with sweet talk and decent pricing, but if any issue comes up, at all, youre out of luck, as they will flatly hang up on you or transfer you to a non working voicemail at best.If youre supposed to get a refund, dont expect it any time soon, as they have some sort of non-existent Credit Department which never answers or calls back, the credit process is ambiguous and can take weeks, based on what the sales person said.Id highly recommend finding a different place to get appliances from.
WORST. STORE. I. HAVE. EVER. EXPERIENCED.Do not use this place - if you experience any sort of complication, they have the absolute WORST customer service and ethics I have ever seen in my life. They delivered a dryer that did not in fact meet the specifications we spoke about over the phone. The dryer door is also broken and wont open up all the way. When we attempted to have the dryer returned, they just started hanging up on us, they screened my phone number and stopped picking up, and we have been going back and forth with these people for weeks now. They have screamed at me over the phone. They are liars, cheaters, and I dont know how else to explain how horrified/mystified we are. I have NEVER experienced anything like this in this country. They have completely changed the story on us, saying that we agreed to other dimensions, when I have the correct ones we were seeking written all over my blueprint sheet. They also say that they checked the dryer before install and nothing was wrong with it. Lo, something is very wrong with the door. I implore you, take your business literally anywhere else, unless you have a hankering for extreme disappointment and frustration.
Barry S was a tremendous help. He is superbly knowledgeable in all the appliances I inquired about, he assisted in making the best choices for our needs, did a lot of homework for us with our specifications and was extremely patient with us. The products we purchased could be bought anywhere but Barrys expertise was invaluable. We highly recommend.
Isaac was extremely helpful. He told me about the promotion that was going on in January and guided me to a superior model of Bosch dishwasher that was better priced than anywhere else. I have been using Drimmers for years. They are very reputable with an emphasis on outstanding customer service and excellent prices. Isaac should be given a bonus for his candor and lack of pushiness. He was a pleasure to work with and all by phone.
Isaac and his team are wonderful. Purchased a dishwasher from him and he beat the prices from Home Depot/Lowes/Best Buy, provided faster delivery than the big stores could and worked diligently dealing with my condo management company who were not the easiest to work with. Highly recommend and will use for future appliance needs.
Drimmers carries an amazing array of appliances and they have all of the brands they offer set up on the showroom floor. IMO - its well worth the trip out to their BK showroom.They also have a courteous and extremely knowledgeable sales staff. I had the pleasure of working with Isaac - hes the man! He was immensely helpful to me both in thinking through what I needed for my kitchen and what my best options were in terms of price and quality. He did not try to up sell at all and was polite and attentive throughout the process.Update: My appliances were received in pristine condition from Drimmers and Isaac was able to follow-up very quickly on two minor issues that surfaced post-delivery. In fact, he initiated the follow-up without my having to reach out!Yay Drimmers! Ill definitely go back for my next electronics purchase!
I recommend Isaac at Drimmers wholeheartedly!Isaac has helped us buy the right appliances at the very best prices when we redid our kitchen and we couldnt have been happier. Since our purchase Isaac has remained involved and helped us get service for every and any issue weve had. Weve recommended Isaac and Drimmers to family and friends and weve all enjoyed their honest and extremely customer friendly approach. Would be hard to imagine a better combination of best prices and customer care.
An overall great experience. I ordered products on Monday (Labor Day) at 230 PM. Both Viking range and Bosch dish washer were delivered and installed before 12PM on Tuesday.Isaac was really great in working with me regarding products and pricing. I found the pricing the most competitive in the area on the products I was interested in buying. The warranty products are priced very aggressively as well. One of my best shopping experiences.
Thank you Drimmers for a stress free shopping and installation experience!! The prices are great and their customer service was stellar! I spoke with Miri who helped me find what I was looking for. She had so much patience and kept me informed through every step of the delivery and installation process. I felt very well taken care of. The guys who came to install (I know one of them was Johnny) were kind, professional and didnt leave any mess. I will definitely be using Drimmers again for my appliances. Thank you again!
Our Washer/Dryer gave up the ghost so we were in the market for a new one. We knew which one to get but were concerned that the very tight space it was in would mean it would take a long time to remove the old one and install the new one. We were thinking about Home Depot, however our concern was that you can call and explain the situation, but that info isnt normally going to get to the actual team doing the installation. We called Drimmers and spoke with their very pleasant and informed Sales Rep, Miri, who explained that she can make this info very clear to the install team. She also came back with a price that beat the big chain stores, so it was a no brainer. The available install dates were within a week of the initial phone call, which was also above and beyond. The install guys showed up right on time, yanked the old one out and installed the new one so fast I couldnt believe it. Overall, this was an easy experience; they were very professional, beat the market price, and were very courteous start to end. Will definitely recommend to my friends and family in the area.
I purchased a refrigerator from Drimmers. Im *very* happy and satisfied with the experience and the refrigerator. Miri, my sales rep, was very helpful, attentive, patient, and available. She helped me find the best fridge for my needs and went out of her way to accommodate me. Delivery was also excellent. I was concerned about possible damage to my historical brownstone, but the delivery team was very careful, very competent and experienced, and very reassuring every step of the way. I recommend Drimmers highly and without reservation.
I ordered an oven , was promised a delivery date. The date came and went with no communication. I had to call and email numerous times to only find out the oven was backordered with no delivery date confirmed. I cancelled the order and have had to follow up with over 5 phone calls, email and voicemail to get my refund. If you want to waste time and enjoy frustration Drimmers is it.
I really never write reviews but this was well deserved. I was getting such a run around from other stores and from the moment I called Drimmers I felt at ease. Someone picked up right away and said they will help me in a moment, a REAL person, and they DID. I got the lowest prices up front, expert advice - sometimes offering items for LOWER than my budget.That’s what I call exceptional customer service.I can’t wait for my delivery and to tell all my friends and family.HIGHLY RECOMMENDED
Needed a dishwasher and was serviced by Isaac in sales; what a first rate experience! After listening to my requirements, he proceeded to honestly and knowledgeably list the pros and cons of the options available. In a professional manner, and without undue coercion, he had me sorted out within minutes. I even got a surprise call a little while after I had paid for and purchased the product that he noticed the dishwasher qualifies for a $75 rebate! Customer service above all, will definitely be shopping at Drimmers again!!
My wife and I have been purchasing appliances from Drimmers for 26 years. Every purchase has gone smoothly and at very competitive prices. We just paid a visit and will order our new dishwasher on Sunday to replace the one we bought, during our first purchase at Drimmers, in 1993. Give them a call. I am confident you will not regret it.
Dealing with this company has been a nightmare . Ive been waiting on a Wolf cooktop since September 28th. I was told it would be in several weeks ago and then found out the day before that it would not be available along with the refrigerator that I ordered. I asked for a refund on the fridge so I could buy elsewhere (which I still have not received as of 11/19). I moved into a home that is being renovated so there is nothing to cook with here. Today I checked to see where my dishwasher, hood and cooktop are (was told they would arrive today) and Shmuli, my sales person, said the cooktop arrived damaged and had to be returned and that my cooktop will not arrive until FEBRUARY!!!! Seems pretty suspicious given that every date he has given us keeps moving. We grouped all of our items together because we were also told that they would charge us for multiple deliveries even though it wasnt our fault that our appliance arrival dates kept shifting. Now I am sitting here with countertops that have been cut to fit this stovetop that I wont see until February. My Thanksgiving and just basically living is going to be severely impacted and there are no options or solutions being offered. We are absolutely devastated.
I cannot recommend Drimmers enough. Streets ahead of their competitors. I shopped around, primarily looking for a reliable company that could deliver as promised within a reasonable time frame (replacing a refrigerator during Thanksgiving week). From start to finish my experience was outstanding--its like a business school case on how a company can compete against the big box stores and win bigly. 1. I called and the phone was answered on the first ring 2. The salesperson knew my product right away, had my information down & the order was complete faster than autofill on a website 3. The price on the refrigerator was as good or better than all the big box stores & the delivery & haul away fees were less than everyone else 4. The company was very adept at getting an insurance certificate required by my fussy building 5. Subsequent calls to coordinate certificate / confirm delivery were swift and well managed 6. Delivery was at least a week ahead of anyone else 7. Delivery was as promised, within a relatively time small window 8. Delivery men were fast & courteous, hauling out & putting in very quickly.
The sales people here are, knowledgeable friendly, courteous, and take the time to listen to what the customer needs not what may be the newest or most profitable for them. I dealt with Shmulli who was a great help especially when it came to picking out ranges. Their prices meet or beat any of the competition thats out there. I really liked their show room. You get to see and put your hands on the appliances before it gets into your house. They were also super accommodating as far as shipping is concerned. A+ service. I highly recommend them to anyone shopping for new appliances
As an opening remark, I would like to say this is my first time ever writing a review. I just finished building my house (took me 16 months) and whoever went through this this process realizes the number of purchases I had to make. Throughout my construction, I heavily relied on other people reviews before making purchases and now I believe it is my time to be helpful to someone else, especially when someone truly deserves it.I would like to write a review about a person who was extremely helpful while I was shopping for kitchen appliances. It goes without saying that the kitchen is one of the most important areas of the house (especially if its being used often). In my case, both my mother and my wife are great cooks and I wanted to reward them with the best appliances I could buy. I did a lot of research and visited multiple stores before I walked into Drimmers in Brooklyn.One of my friends highly recommend to see Isaac based on his prior experience with him. Isaac was very knowledgeable and explained benefits and drawbacks for multiple items I was considering (keep in mind this was a new house and I had to purchase a lot of things). However, what I liked the most about Isaac was his personality and attitude - he was extremely patient with my multiple and sometimes annoying questions :). After getting a price quote for ten of the items I was considering to purchase I left Drimmers to evaluate other alternatives and shop for better prices. I was pleasantly surprised with the way Isaac handled me leaving the store and not making a purchase, which couldve been viewed as a waste of his time. However, I did come back to Isaac and purchased all of the ten items (7 Wolf items for kitchen, 1 Miele coffee machine and Electrolux washer and dryer) not only because he offered the best prices, but also because of his pleasant personality and demeanor. Lastly, he was very flexible to work with and helped to schedule delivery date to meet my requirements.Arthur MGreat Neck NY
I have dealt with Sean for the purchase of my built-in microwave and he was a great help answering all my questions and making sure the appliance was the right size for my cabinets. The order came exactly as expected and I am very satisfied with the service. I would highly recommend this store and Sean for your next purchase.
My husband and I renovated our kitchen about 3 years ago and I did extensive pricing research comparing Home Depot, Lowe’s, AJ Madison and Drimmers. I had the best experience working with Isaac at Drimmers as they had the best prices by far. We bought a Bosch dishwasher, a betrozzini stove, an over the stove GE microwave and a Liebherr counter depth Refrigerator, we were so pleased with every item.The customer service with every one with dealt with at Drimmers was Top notch. Isaac help me coordinate all the deliveries, he was the best. I highly recommend buying from Drimmers.
I needed a new dishwasher and was referred to drimmers from my friend for their good customer service and I was happy to get great price also. Too many stores out there just wanted to take my order and either didnt know anything about the appliances or didnt want to help. My salesperson Isaac was extremely helpful and patient. He told me the notable differences and customer reviews which made the difference. Thanks again!
Miri at Drimmers helped us tremendously. Our refrigerator broke and our Costco replacement was unexpectedly back ordered a month! I canceled Costo and called Drimmers. Though they had none in stock, Miri called around and found us a refrigerator she then reallocated to us with an earlier delivery date! Additionally, she even matched Costcos price. The professionalism and personal service was outstanding. I highly recommend Drimmers and plan to purchase ALL of my appliances from them moving ahead...and will recommend them to anyone wholl listen!
I worked with Isaac over the phone for my new washer. He was fantastic. Professional courteous knowledgable and helpful. I have purchased before from Drimmers and felt I could return. Isaac proved my intuition was right. I highly recommend using this company and ask for Isaac.
This is my second time using Drimmer’s and I have also recommended it to a friend who had a great experience. The last appliance I bought at another store ended up with an improper install. It was a slide in range and the feet we’re not even touching the floor. The company did not stand behind their work.In contrast, I bought a dishwasher from Isaac at Drimmer’s and noticed about six months after install that it was giving me a mild electric shock. I called Isaac and with in a few days a guy came and took my dishwasher out of the wall checked the install and deemed it OK. While they were not able to fix the problem they narrowed it down and never charged a dime. It turned out to be the wiring on my end and I was able to get my super (for the price of homemade banana bread) to fix it.During my current renovation I had a disaster with finding a hidden gas pipe that meant I had to change the size of the wine cooler. (I had purchased the wine cooler from an online vendor and had a terrible time trying to return it... should have bought it from Drimmer’s in the first place.) By that point I was so frazzled I couldn’t even search through the available coolers online and Isaac did all the work to help me to find the perfect one. He also did all the work to find me an air-conditioner that had to fit into a specific sleeve.Most importantly, he helped me out last minute when I realized I had ordered the wrong air-conditioner, I told him 220 and it was really 110. Despite the fact that it was the day before delivery he was able to get it halted and order the correct one and have it still delivered the next day! A true magician! And all of this happened at a great price. They really work to get you the lowest price possible and to make you happy.I have learned my lesson and I will never buy appliances from an online company. With a local company like Drimmer’s they are more likely to want to help you because they know you will tell people about your good experience. They also have roots in the community and work actively to protect their reputation. I highly recommend this company and especially Isaac!
I cant recommend Drimmers enough. I purchased a wall-sleeve A/C unit in the afternoon and it was delivered the next morning. The salesperson, Miri, was knowledgeable, helpful, and kept me in the loop on the timing of my delivery. And then the deliverymen were extraordinary -- they came early, were on time, and went the extra mile when it came to installing the unit.
I have been ordering from Drimmers for 12 years and almost all of my friends and family as well. Whether it was for a full suite of appliances for my new construction home, gut renovations or a spare fridge for the man cave I have always received top-notch quality service. I agree with others that Isaac really knows what he’s doing and has helped me a lot. Have and always will recommend.
Drimmers is a great company and assisted me in purchasing my gas on glass cooktop. I had trouble placing the grates and they promptly helped me and now I have a great cooktop. Thanks to Isaac and Siobhan for their great support. Drimmers is the way to go for your appliances and customer care.
I just completed my second major purchase at Drimmers. Despite the great savings, I was tempted to use our local store for purchasing my appliances. Miri at Drimmers continues to be top rate in her knowledge and overall helpfulness in the purchasing process. Drimmers gives great customer service - phones ahead for delivery and follows-up to make sure all is okay. So it is a win-win - great service and best price. Highly recommend.
I purchased a full line of Wolf-Subzero appliances from Isaac at Drimmers. He was knowledgeable, friendly, helpful, and willing to go the extra mile to make sure I was happy with my purchase. Ive since recommended him to friends and family and will continue to do so. Hell also be my first call with any future appliance needs.
I was in the process of buying new appliances to go along with a recent move to a new location.I had heard that Drimmers was the place to buy because of selection and price.I called and was connected to Miri who turned out to be the most pleasant and helpful person! She guided me through the whole process. She was able to find the only refrigerator that would fit in a very difficult spot (I had been looking for weeks). Not only that, but the manufacturer was offering a free extended 5 year warranty ! She made sure that I choose the right models to qualify for an additional 10% sayings on other appliances.Drimmers is the place to buy and their star definitely is brighter because of an employee like Miri!
I have bought many different appliances at Drimmers over the years and have always been amazed at the great service I get. Especially from Isaac. He is knowledgeable, and takes the time to explain the different products. he always calls back, and in general is a pleasure to deal with. i highly recommend Drimmers and Isaac.
Remodel Kitchen Appliances - Drimmers was fabulous to work with. I found them via Google serach without a recommendation. Needless to say, I was a little nervous making such a large purchase with an unknown entity (to me). They are in NYC and I am in NC.Everything went perfect! Their pricing was competitive. Free delivery and no sales tax helped too. My sales rep, Isaac, was phenomenal. He patiently answered all my questions. He guided me to the most appropriate selections to meet my kitchen needs. He found all available rebates and made the job easy.Not only was my product was received as promised, Drimmers held onto it, until my contractor was ready to do the install. Home delivery was simple.Post sales service thus far has been excellent. Again, Isaac is happy to answer my questions and take care of details. For future appliance needs, I will definetly use Drimmers and recommend to my friends.
This is flat out the best discount appliance store. Ask for Issac. I recently bought a Bosch induction cook top. The installation was very professional and reasonably priced. The whole process, start to finish was less than a week. I have recommended Drimmers to family and friends.
I had a problem with my Miele electric cook top after having it for 2 years. I called Isaac at Drimmers & was given excellent & speedy service. Isaac kept me informed step by step by email informing me of the responses he received from Miele. He even contacted me while he was on vacation. It is a pleasure to deal with such a dedicated person & company. I would always recommend Drimmers for appliance purchases.
Amazing customer service. Isaac went above and beyond to match my wishes and exceed my expectations. Provided competent and punctual guidance and advise on the best and most cost effective products and helped me design the kitchen of my dreams! cannot wait to see appliances installed!
No need to shop elsewhere. After working with another Brooklyn appliance store for several months with many confirmations on the delivery date, when the week cam to deliver our three appliances, two of them were out of stock. I called Drimmers in a half-panic. Isaac was professional, friendly, and delivered the next day at a better price. Wed had past good experiences with Drimmers but shopped elsewhere when referred by our designer. Never again. Though Id like to think these appliances will last forever, any time we need to replace something Drimmers will be our first and last call.
We bought all our appliances from Drimmers in 2003 when we built our home in Crown Heights Brooklyn. The appliances (refrigerators, stoves, dishwashers) were wonderful and lasted a long time. After 13 years, we now need to begin replacing some. I just bought a new stove for the tenants which was exactly in the price range I requested for a GE 30 free standing gas range. Drimmers delivered the next morning, installed the stove and took away the old one, all before 9 am! Isaac was a pleasure to work with, clear, willing to do lots of research to get me the best stove at the best price. I will continue relying on Drimmers for the next decade.
2 refrigerators damaged. Company Fisher Paykel told me they delivered a 3rd one to Drimmers. I called Drimmers who gave me the # to their warehouse to set up appointment for delivery. No one ever got back to me. Fisher Pakel nor Drimmers ever got back to me to fix this. I am with a damaged refrigerator lost over $200 in food I had just purchased. They called last minute to say they were coming with the 2nd one which was damaged but already hooked up when I noticed it! Disgrace!!! That was 4 years ago of wasting my time calling & calling. I just realized that I had not posted a review.
Great experience with Drimmers, and in particular, Isaac. Drimmers helped us select the appliances we needed at our price point, everything arrived on time, works well, and looks great in the kitchen. As others have noted, Isaac provided great customer service, immediately responding to my presale (and postsale!) inquiries. Highly recommend this store.
What a pleasure to do business with Drimmers!! Miri was extremely helpful, professional, and efficient. I was astounded that the dishwasher could be installed so quickly. The guys who hauled it up 4 floors to the apartment were an absolute pleasure and were also very pleasant and professional. I highly recommend Drimmers for all your appliance needs!!
I have always heard forever if you need anything for the kitchen call Drimmers. They always have the best price, friendly people to help me and free delivery! My stove recently finally died after years of loyal service. After hearing how much it would cost to repair I decided to go for it and called Drimmers. I got Isaac and he knew just about everything there was to know and answered all of my questions. Great service from beginning to the delivery, even when they were extremely busy at times, I was always picked up with a smile on the phone. Fantastic!!!
Isaac was extremely knowledgeable about the washer/dryers and willing to help me find the perfect one that would work in my apartment. He researched amps, volts and watts to help determine what type of dryer would best work in my apartment which has very limited amps. Anxiously awaiting delivery and I have never been so excited to do laundry.
Isaac at Drimmers in Brooklyn is simply the best!We recently gut-renovated our kitchen and after visting a few appliance stores, my husband found Isaac at Drimmers. What a find! Isaac was astonishingly responsive and very helpful. He provided excellent advice based on his encyclopedic knowledge of appliances and really listening to our needs. This was a big investment for us – and he made it as painless as possible. And, the Jenn Air appliances we bought are fantastic; much more functional and aesthetic than what we had before.Finally, as lifelong New Yorkers, we can tell the difference between somebody who just talks a good line and someone who delivers. Isaac delivers.
Aaron at Drimmers really saved the day for me when i was looking for a cook-top and could not find one to fit the opening in my counter top or the height allowance i had. I looked on the internet for days, pulling up specifications, went to stores and really had a dilemma finding one that would fit and no-one would go that extra mile to help me out. I spoke to Aaron at Drimmers and he not only found one for me but it had everything I wanted including a Ceran cook-top and touch controls. This was all done over the phone and believe me he was polite, patient, and returned calls. If there was something he was not sure about ...he found out and let me know. Customer service in my opinion is at an all time low in so many big name chain stores. They really should take a lesson from Drimmers because they are great and they go the extra mile to ensure a good customer experience. I would highly recommend calling or going to Drimmers to purchase appliances or if you need special help in finding what is right for you. They really are knowledgeable, have very good prices, and they listen. Wow it was great.
Drimmers was great! Especially Issac! He went above and beyond to make sure our new fridge was installed as quickly as possible, and fix any issues afterward. He was also cheerly and polite on the phone, even when I was asking him to do the impossible. I cant begin to explain how far that went to make this experience so great. Thank YOU Issac for all of your help! Youre Amazing!
Purchasing my appliances through Drimmers was a thoroughly satisfying experience. Isaac, my salesperson was helpful, friendly and knowledgable. The prices were comparable or better than all the competitors. Communication was easy and Isaac went above and beyond to make sure I had the correct appliances to suit my project. I purchased a range, refrigerator, range hood, wine cooler, dishwasher and washer/dryer. Delivery was easy and fast. I highly recommend Isaac and Drimmers for all your appliance needs.
Looked for deals ALL over Brooklyn and greater NY area. This was definitely the best find!! Lowest prices we found anywhere. Customer service rep (I dealt with someone named Miri) was AMAZING!!!!We bought an oven that didnt meet the right size requirements as our contractor made a mistake. Miri had a new piece out on delivery by the the next business day! Our fridge died suddenly and she made sure to have one up for us on the next delivery as well.Our washer/dryer was a great deal from them. We previously bought from Sears. The price was so much better at Drimmers and their support team gets an A+ for helping us find exactly what we needed. Once used, our washer had a loose wire. Drimmers customer service helped us get through to Samsung and have it serviced immediately. It is working like a charm!Really a top quality store with great products and service.
Isaac is probably the best salesperson Ive ever dealt with. Most salespeople are either forgettable or sneaky and conniving by making believing you are getting a discount/great price but then adding side costs. I like those who are more of an advisor and provide insight into different manufacturers and their products which he does vs. being an order taker.Originally, I spoke with him in summer 11 when I needed a new fridge for my mom and he patiently gave me advice despite only spending ~ $700. So in summer 13, I gave him a call when I bought my house and had to outfit the kitchen and house with high-end appliances (eg., Gaggenau, Bosch, Miele...etc.) totaling $23K. He treated me the same no matter how much I spent which is a sign of a true professional and genuinely helpful person.I now consider him a friend and seek his advice on any new appliance purchase which he gladly obliges and tries to give me the best prices.
My wife and I needed a new microwave and were uncertain as to how to proceed. We called Drimmers and spoke with Issac who, even though it was a busy holiday, took time and care to listen to our concerns, research various options, and present us with his recommendations. We made a choice and he immediately arranged delivery, which occurred as scheduled. The installation was quick and competent and so, all told, we couldnt be happier with our experience. In short, then, Drimmers is highly recommended.
Ive been a customer of this business for about 19 years. We have bought major appliances and ACs for 6 apartments. The purchasing experience has always been amazing. The installation process has gone from great to painful. The last 3 installations I scheduled did not happen in the window I was given and one of them actually took an extra week to get them to show up between 9-5. Todays installation, however, was enough to get me to give up on Drimmers.I ordered 2 ACs to be installed. The delivery guys were late, they never called ahead of time as promised and when they got the 2 units to the 4th floor they announced that they werent going to install the ACs, which also meant they couldnt haul away the old units as promised. They just deliver for Dimmers on a contract basis. (They were even wearing shirts from a competitor!)They were skilled installers for major appliances but they admitted theyd never installed an AC before. They got someone on the phone who was using Facetime (or a similar app) to help them figure out how to remove the old AC. I called Drimmers and got a little sympathy from the salesman, but honestly, this isnt professional service and the best they could offer was to leave the units sitting and for me to waste another day waiting for someone to show up.You may get great deals here, but do not count on them for installations. They dont understand how to deliver good service.
Excellent! The best word to describe our experience with Drimmers. Hats off to Isaac, who is the most helpful, responsive, responsible, fastest, and most knowledgeable sales person. After $500,000+ in appliance purchases over the last 18 months, and counting... I wouldnt go to anyone or anywhere else.
Terrible experience. Misinformed by the salesperson about the Shabbos feature of the unit. The delivery was awful, they broke a shelf of the refrigerator because they guys were just careless, and scratched my wood steps just because they failed to do just simple delivery protocol to protect them. I bought a Kitchenaide refrigerator. That a piece of garbage, its only a couple of years old and is falling apart. Oh, by the way, I purchased and extended warranty and I forgot that I did. Nearing the end of the warranty I received contact from the company asking be if I wanted to renew, I said I forgot that I had it and wanted them to repair the many things wrong with the refrigerator and they disappeared and would not respond until the warranty expired then told me it was too late to put in a claim. Drimmers, the products they sell and their warranty is garbage DONT BUY FROM DRIMMERS THEY ARE THE WORST!
I have been dealing with Isaac for the last 5 years and Ive been spoiled. He is so knowledgeable about what he sells I cant just walk into another appliance place and expect answers. He is my ONLY go to for appliances. Delivery is fast, and on time. People..get with the program stop ordering appliances from anywhere else ! They are the AMAZON for appliances !!!Thanks Issac !Follow up: I purchased a Thermador dishwasher that didnt work quickly after I purchased it from Drimmers. Thermador customer service was AMAZING. Literally, second to NONE.I moved to a new home and had to purchase a new dishwasher. Isaac recommended a Miele. Ive always admired the coffee maker (I like coffee). I have had zero issues with my Miele dishwasher. However knowing what a great brand Miele is I purchased a vacuum cleaner (from another retailer) by Miele. MIELE CUSTOMER SERVICE IS AN ABSOLUTE NIGHTMARE. A QUICK GOOGLE SEARCH CAME UP WITH hundreds of poor customer service complaints for Miele. I have had nothing but problems with them. Will never again purchase a Miele product. Buyer beware.Love Isaac, NO MORE MIELE
This place was highly recommended so we chose it for a recent, important purchase. We walked in with no other customers in sight but we still had to wait a while before someone attended to us. In the meantime, we perused the items in the showroom and got some nice ideas for our kitchen. Service was great when we finally sat down and talked to someone, and we got a better than expected price for our purchase.
After many great experiences, Drimmers really let me down recently. I wanted to order a certain type of undercounter refridgerator. The sales guy recommended a different model from the one I had wanted. After it was delivered and did not get consistently cold enough he told me to have it serviced. I called the company and found out the fridge they recommended was better for drinks - not every type of food. Drimmers refused to exchange the fridge we bought for the better model. They blamed me and were absolutely the worst customer service I have ever had in my entire life
In my line of work I have dealt with many stores to get appliances for my projects. When I called and spoke to Isaac he gave me good prices up front, great service and followed through til the end. I have been using drimmers since dec.2011 and did about 40 kitchens with Isaac. I recommend them highly to my friends, colleagues and family.
I ordered a Jenn Air cooktop and a radiant cartridge for my kitchen. Miri was the sale person that handled my order. She sealed the deal by offering me a discount on both the cooktop and the cartridge. When the cartridge first arrived, it was damaged during shipping. I contacted Miri and she ordered a new cartridge for me. She also took care of the shipping for the return of the damaged cartridge. I am happy with the services provided by Drimmers and Miri. I would strongly recommend Drimmers. Ask for Miri and she will take good care of you.
My wife Madeleine and I needed a new refrigerator to fit a certain space in our apartment. After exhaustive research we called Drimmers and they were able to order the exact model we needed at the best price we had seen. They sent a technician to measure our apartment and refrigerator space to expedite installation.The Drimmer crew made a timely arrival, removed my old machine and installed the new one with ballet like precision. The machine is up and running and we are so pleased with the Drimmer experience. Many thanks to Isaac their sales person who walked us expertly through the entire process.
It goes without saying that the products you find at Drimmers are top of the line and the service meets the same criteria. I had the pleasure to work with Joe Davis who happens not only to be an informed sales person but a conscientious, pleasant individual. It would be my pleasure to shop Drimmers again and recommend Joe Davis highly.
HORRIBLE EXPERIENCE, SCAM ARTISTS.Disabled customer bought washer and dryer and they were not new, they were used and broken, Yosef lied to us, declines now to pick them up and refund our money.We contacted whirlpool and they told us both machines are not new and they are out of warranty.A lady who works there laugh at us and hang up on us twice, now they declined to allow us to speak with the Store Manager.Read Yelp pages, it seems here on google they buy the reviews, because the real ones are in Yelp.
Great experience, great price and superb service. I was searching high and low for a good deal on high end appliances. Somehow I stumbled on drimmers and gave them a call. I said the same thing I had to many other stores but something awesome happened. The guy who picked up, Isaac, heard my needs and found something BETTER than I originally wanted (a model I hadn’t even known about). I will tell everyone I know.
My entire experience with Drimmers was fantastic. They saved me over 1000.00 for a special type of downdraft range that I needed. I also ended up with a rebate for $ 150.00. The stove was delivered in a timely manner, as promised. I will use Drimmers again, even though I live in Georgia!
Terrible. I bought a refrigerator from Morris, one of the salespeople, and set a delivery date for the next week. They told me to call day of to get a window, because they’d be closed for Sukkos the days before. Day of, I call and get a window of 9-12. Noon rolls around, and no delivery- I call, they tell me they’re running late. 12:30, still nothing- I call back, wait on hold for 20 MINUTES, and then finally am told that the fridge was damaged during transportation and they don’t have a replacement. Apparently, they tried to make up for the days that they were closed for the holiday by overbooking themselves the day after, with a short staff to boot. In the process, their customers get totally screwed, and now I’m down lost wages for the day I had to take off work for the delivery, and the food I have to throw away as a result of their greed. Morris’ response? “These things happen.” This wasn’t a tornado, or an earthquake. This was the result of being so greedy that you decided to overbook your delivery schedule to try to make up for a holiday closure. No apology, nothing- they don’t care at all. Go to Sears, at least they have some accountability.
Purchased a SubZero refrigerator from Drimmers. Isaac was great. Responsive, great advice and stuck with me throughout the process, which was ridiculous because SubZero insists on an onsite survey before you can put the order through and there were numerous delays in the process. Finally up and running, thanks to Isaacs help throughout the purchase, delivery and installation process.
Holy Cow Aron or AAron (not sure of spelling) was great to deal with. He noticed that our designer selected a hood that was not a match for the range. The hood needed to be significantly larger to exhaust the built in griddle. Oh yeah the price was great. Super customer service and returned phone calls. Awesome experience.
I ordered a set of kitchen appliances that cost me more than $20,000.00. They promised a good service and delivery. Now it has been more than 2 month that I have paid in full but some appliances arrived yet. I have spent so much time on emailing, calling and being on hold. I asked for talking to a manager but got rejected. They said they don’t have a manger and there is only an owner. But they don’t let me to talk to the owner or email him. They put me on a long hold in purpose so I could give up on my call.I can’t do county inspection because I don’t have all appliances and I have to pay one full month of rent if I don’t get all appliances by Friday. Drimmer’s has cost me so much problems and issues so far. I will never recommend them.
Thanks to Isaac for sharing your knowledge and expertise, as well as all that time assessing our photos of the limited space we had and then coming up with the perfect washer/dryer set for our family! We love them! The technicians that came to install were efficient and meticulous; we are so impressed!
Thank you Isaac for all your help with ordering my Jenn-Air range. We have been using it for the past 6 months and I cant tell you how happy I am with the product. We are getting ready to build again and I will be ordering the same for our new home. Cant wait to work with you again.
Forced to go electric after the gas was shut down in our building, I found Isaaic at Drimmers incredibly helpful in selecting an induction cooktop for my kitchen. I teach cooking and was heart broken to give up my professional gas cooktop. Following a visit to the A and D building I was undecided which induction was best for my needs. Isaaic was AMAZING reviewing pros and cons of each high end machine. In the end, I am totally happy with my decision. Isaaic is not only knowledgeable, he is generous with his time and no question is too small to ask. Many thanks for all his support and help.
From start to finish my experience with Drimmers and especially Miri was second to none! I would go no place else for appliances and would recommend Miri. Always a pleasure to deal with exceptional customer service from helping me find what I was looking for all the way to delivery Miri was on top of everything! Prices are more than competitive and foer unbeatable service, I wouldn’t shop anywhere else!
I would give it zero stars if I could.Their customer service is lousy.Their delivery service/installation guys are idiot/numbskulls, who lose parts and dump stoves onto the sidewalk.It took almost a month to get the missing parts.I hired someone else to attach it. But there was a gas smell. I called Con Ed, who determined it was coming from the stove, not the attachment.But Drimmers wouldnt take responsibility, so I had to contact Fisher&Paykel in New Zealand, who have subcontracted to an appliance service here, to come and try to repair it or replace it.I will never shop at Drimmers again,
Delivered a brand new washer/dryer machine with a faulty dryer. Then set up an appointment with the manufacturer (GE) to fix it. I thought the issue was with the gas line, so I asked them to come and take a look at the connection. Took a while to set up that appointment and when finally settled on day/time, no one showed up when we had to take a day off JUST for this. The salesman said that if he knew the machine was not working right off the bat, he wouldve asked the delivery guys to take it back and replace it which shows to me theres no communication between the store and delivery personnel. It was extremely hard to reach anyone who could potentially help because I was getting transferred all over the place and eventually had to talk to a answering machine. I will not be shopping there in the future and would not recommend anyone to shop there either. Just go to Lowes or Home Depot. Im sorry I didnt.
We recently purchased a Viking Range Hood from Isaac and Miri at Drimmers. We chose Drimmers somewhat randomly, because living in California there was no sales tax and the delivery was free. Unfortunately, the product arrived damaged....but it wasnt opened for a month following delivery. Despite being well beyond their return date policy, Isaac and Miri worked some magic. We received a new undamaged hood today, and they picked up and paid for return shipping on the damaged one. BRAVO Isaac and Miri!
Isaac went out of his way to locate a discontinued Jenn-Air cooktop for me. I had my heart set on a white cooktop and he was able to locate the exact model I wanted. He was also able to provide me with the specific info and unit that I will need to make it duct-free. His knowledge and professionalism is greatly appreciated. Everything was completed over the telephone given the fact that I live in Seattle. I am very pleased with his service!
Thank you Drimmers - and a special thank you to Isaac for all your help!! Isaac has been so helpful, so patient, and so informative in buying numerous appliances for my new apartment. He was always willing to answer questions and make himself available to me at all times. Thank you, thank you, thank you!!!!! You will not go wrong with Drimmers!
A REVISED VERSION OF DRIMMER’SI am afraid that my praise of DRIMMER’S was premature.!!Since singing their praise I have had nothing but problems with them and their goods and services.The dishwasher they sent was installed by incompetent people and it took three visits to correct a potentially dangerous situation.Then the machine, though of a well known manufacturer, turned out to be a ‘lemon’. After a year of complaining they finally agreed to replace it - with an even ‘better’ brand, which of course cost more and I even had to pay for installation again!!The machine they sent was smaller than the previous one, therefore leaving a several inch gap on the side, which looks awful and is a big dirt collector.No one ever told me that the machine was going to be smaller, so it cost me more money to get a machine that I would never have ordered had they told me about the smaller size.Their argument is that it is the same capacity, which I question, but it looks terrible sitting in the larger opening. I think it was very improper for them to send a different size machine without them ever asking me if I wanted it.DRIMMER’S has been intransigent about replacing the machine and I think what they did was very wrong and seems like a “bait and switch” situation, where I had to pay more for the ‘replacement’ machine and then pay for installation a second time.Something is very wrong about my experience and other people should be aware of it.BE VERY WARY WHEN DEALING WITH DRIMMER’S.
Such a store truly exemplifies the term; great service. Whenever I call I get greeted with a smiling voice and treated with utmost respect. I have ordered a stove, dishwasher, TV, 3 ACs and a fridge from them and always been happy with every step of the process. A staple in the neighborhood with the known generosity of Mr. Drimmer to community programs and causes. Keep up the great work!
I have been ordering from Drimmers for the past 7 years. They have the BEST costumer service and they are so honest and helpful ! I just placed an order with Isaac today , and he was extremely nice and answered every single question I had. Drimmers is just the place to go !
Had done previous research for a high end range, range hood, refrigerator, washer and dryer. Knew the exact models I wanted. In store ordering experiance was seamless and very pleasant. All prices as good as any one else. Post order to delivery communivation was timely and appropriate. Delivery was as scheduled.
Bought all appliances from them, Electrolux washer and dryer never worked after several emails, service calls, 6 weeks later finally a new dryer arrives, now dealing with a washer that doesn’t do a final rinse or spin?? It’s been 1 week since they were notified and still no service call scheduled, really these are brand new and I don’t understand the delay, they were installed April 2018???
Yay, Isaac! Well, I told him I wouldnt do a review until the washer dryer was here and installed. But I couldnt resist. Could have been a nightmare scenario (ever tried dealing with AJ Madison?) It was actually a pleasure. Will update when everything is here, installed, and working.
I almost thought customer sevice didnt exist anymore, and then I came here. The service representative name Aaron at the Elizabeth NJ location is out of this world. He offered my wife and i the best assitance and offered the information we needed along with its best price. Definitely recommend anyone who needs great price and especially services to go here.
I called Isaac to order an oven that I needed immediately and he delivered. I had it 1 1/2 weeks later and couldnt be happier with the service. He updated me through the entire process from the time it shipped to when it was received and ready for delivery. I would order from him again.
Save yourself the headache and choose another vendor for appliances as Drimmers is HORRIFIC, from unprofessional sales persons to disrespectful delivery team.. nothing went smoothly and I found myself waiting over a month to get my order, the items I purchased were either delivered damaged or late!STAY AWAY from this place
I JUST BOUGHT A MIELE FRONT LOADING CLOTHES WASHER FOR THE KITCHEN FROM AB DRIMMERS.. IN GETTING INFORMATION ABOUT THIS COMPANY THE NAME ISAC KEPT COMING UP IN THE REVIEWS.SO I CALLED AND ASKED FOR ISAAC AND HE TURNED OUT TO BE THE MOST INCREDIBLE PERSON TO WORK WITH.HE WAS ALWAYS THERE TO HELP, AND WHEN I HAD DOUBTS OR GOT NERVOUS ABOUT THE PURCHASE HE WALKED ME THRU THESE EPISODES TO THE OTHER SIDE. THE WSHER WAS SLIGHTLY CROOKED AFTER INSTALLATION AND HE SENT SOMEONE OUT RIGHT AWAY WHO SOLVED THE PROBLEM. HE IS AMAZING!!I HAVE FALLEN IN LOVE WITH THE MACHINE AND WITH ISAAC.
I found Drimmers, and in particular Isaac, the person who dealt with us, to be extremely helpful and friendly, from the first time I found the store on line, through our purchasing visits, receiving our order, solving minor problems, dealing with our changes, etc. And, the prices they charged appear to be substantially lower overall than any we saw as we shopped.
I HAVE BEEN WORKING WITH ISAAC FOR THE PAST 6 YEARS. BOTH FOR CLIENTS AND FOR MY NEEDS.CLIENTS ALWAYS HELPING ME WITH BEST PRICING AND DELIVERY.FOR ME THE SAME.WE HAVE HAD A FEW BLIPS IN THE SCREEN BUT ALWAYS WORKED OUT ASAP. HE ALWAYS ANSWERS THE EMAIL OR CALLS WITHOUT EXCUSES.HE WORKS IT OUT1-ALWAYS TRIES TO SATISFY. OFFERS SUGGESTIONS AND GUIDANCE.2-IF THERE IS A PROBLEM ISAAC/DRIMMERS WORKS IT OUT ASAP.3-EVERYONE IS HAPPY IN THE END.4-DRIMMERS SELLS THE BEST PRODUCTS ON THE MARKET.I AM A PAIN BUT ISAAC REMAINS CALM AND SEES THE ORDER THROUGH.NEXT APPLIANCE PROJECT MY FIRST E MAIL IS TO ISAAC/DRIMMERS.
Total reviews rating 4.3
193 Reviews for AB Drimmers 2023:
Review №1
2022-06-08Drimmers is a wonderful establishment! We are very happy about our recent purchase - GE refrigerator. This store is absolutely amazing! It’s not only great selection of a variety of different appliances, but excellent service. Sales representative Brenda is highly professional, who very patiently help us to choose the best model that serves our needs. Refrigerator was delivered promptly on the day promised. Thank you Drimmers, we are very pleased.
Review №2
2022-05-20I have used Drimmers for all of my major appliance purchases for two house renovations over the past 13 years. The prices are great, and the service is even better, not to mention the free delivery. Brenda, our salesperson, is absolutely fantastic to deal with. She expedited our recent order through the current supply chain woes and consequently we have all of our necessary kitchen appliances. As soon as she received an appliance, it was delivered to our new home. The delivery guys were unbelievable too. They successfully struggled to get a big Subzero fridge into our new kitchen, without damaging the unit or the new cabinetry. I love dealing with Drimmers, from start to finish.
Review №3
2022-01-06Bought a blue star 60 range! Couldnt be happier!! Isaac went above and beyond! Will definitely buy from them again!! Will be looking for a beverage cooler next!!
Review №4
2022-02-17I just moved to NY and was in need of a washer and dryer asap. The customer service was Phenomenal, I was assisted and given a thorough explanation as to the benefits of each brand. Shipping was easy, quick and I had everything installed in the blink of an eye.I highly recommend. I will be returning to buy a proper fridge and oven.
Review №5
2022-01-28DO NOT TRUST THEM! LIARS & THIEVES!!! I bought all my appliances from Drimmers when I moved into my home back in 2015. They apparently sold me the best ovens dishwashers ... fast forward to now my ovens broke I need a new one and my dishwashers broke. I found out Drimmers lied to me and sold me a 2002 dishwasher and oven!!!!! They lied! They are thieves and dishonest people! Please go to PC Richards instead they have integrity unlike Drimmers. Now I have to spend thousands on new appliances.
Review №6
2022-07-22The knowledge, selection and service at Drimmers was amazing. They helped us choose a few new major appliances and of course they were very well priced
Review №7
2022-07-20I have purchased appliances from Drimmers for years..always a pleasure to deal with, great prices and fantastic customer service.
Review №8
2022-04-25I had a bad experience with them. The guy they sant refused to install a hood as he saw there was a microwave. when he entered that apartment he was not happy and said I did not know I removing a microwaveHe called his supervisor right away and showed that there was a microwave and he did not want take it down and left.
Review №9
2022-02-17WOW!!! If only every company was as tremendous as this one. I made a very big order leaving my entire development in the hands of Menachem (their rep) and he was able to execute every last detail with out any issues nor complaints. I will definitely be coming back as well as referring all my friends.Side note- this Menachem guy is kind cute.
Review №10
2022-01-14Purchased all my appliances from Drimmers 10 years ago however my exhaust fan stopped and had to replace it. That was done in July 2021 at a cost of $1100. In August the item began malfunctioning and a service man was sent. I have been getting the run around from August 2021. Please think before you purchase any major appliances from this company