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ABI Computers in Troy

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Phone: +1 518-270-9933
Site: http://www.abicomputers.com/
Opening hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–1PM
  • Saturday:10AM–4PM
  • Sunday:Closed
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Total reviews rating 4.1

48 Reviews for ABI Computers 2023:

Review №1

2022-08-20

This business helped fix my fiancés MacBook Pro 2017 screen! They were incredible fast and reasonably priced! 10/10 would recommend!!

Review №2

2022-01-31

I was afraid I had broken the camera on my new(er) Lenovo Yoga laptop when it got knocked off a counter. I brought it to ABI, the closest place to mine and within 60 seconds I learned how to operate the privacy shutter which had slid over the camera, and I hadnt even noticed it was there. The screen was popped out of the bevel there, just a bit, but I was assured it could be fixed by the next day. I got a call the next morning that it was ready and went down to pick it up. Looks great. I reached for my wallet and asked, How much do I owe you? He shrugged and said, How about a good review? Done! Thank you.

Review №3

2021-12-26

Tl;dr: Just bring your machine somewhere else.Brought an old laptop in to have the broken touchscreen assembly (glass on top of lcd screen) replaced. I left the machine with the owner, who seemed perfectly reasonable. But I guess he handed the repair off to his employee, a younger guy, and that’s when all the problems started.To begin with, it took three tries until the correct replacement assembly was ordered. Their communication about this was mixed; the employee had trouble communicating over the phone, but a callback to the owner yielded a quick and simple explanation.That by itself isn’t necessarily a big problem. Not as long as the machine was properly repaired in the end, right? First, the experience of picking up the machine was more than frustrating. Only the employee was in the shop; he handed me the machine and immediately became absorbed in using an unrelated (either hus, or a customer’s who was not in the shop) laptop. I turned the machine on to test the touchscreen; while that part worked just fine, a few issues immediately jumped out at me. The one I tried discussing with the employee was a problem with the keyboard, where several keys would have their inputs eaten and it would take multiple presses to get a response. This is almost certainly due to glass shards and dust from the damaged screen getting under the keyboard; I would have maybe been interested in paying to have the keyboard properly opened and cleaned out. But, he dismissively told me this was not a problem, ‘there’s just some input lag,’ and walked away from me deeper into the shop. I tried showing him, but he was only interested in whatever else he was doing. He wouldn’t even look at me, let alone respond to anything I was saying. He hadn’t even given me any means of paying for the repair or anything; what was he expecting me to do other than stand at the counter, talking to myself for no reason? This was obviously frustrating, so I told him I would like to pick the machine up later, from the owner. This he decided to respond to; he told me to come back about two hours later. I did, but the owner had not returned. At this point, I didn’t trust my machine to be left at the shop, so I asked to just pay and get the experience over with.OK, so the employee is either a poor communicator or downright rude to and dismissive of customers. What about the repair job itself? To begin with, the area of the upper casing bordering the replaced screen was thoroughly and deeply scratched. But even that’s just aesthetic damage, right? The machine was already brought in with aesthetic damage, so what’s more? Well, the screen was also not properly reattached to the upper casing; there are two gaps running along the top edge of the upper casing in which dust, moisture, etc. can easily get inside and quickly cause more damage. Further, in the repair process they somehow destroyed the built-in webcam! And, the last bit of (currently noticed) damage: even though the touchscreen worked fine when picked up from the shop, about a week and a half later the assembly’s touch functionality started intermittently failing! (Maybe this is the result of dust, etc entering through those aforementioned gaps, maybe there was a mistake in the actual installation; who knows)So, all the frustration of being outright ignored by the employee when trying to pick up the machine, all the wasted time while the correct replacement part was found by trial and error, all the extraneous damage to my machine, and in the end the touchscreen replacement was not even 100%. Hopefully, another shop can undo this one’s damage.

Review №4

2022-05-17

Great place for computer and electronics repair. The owner is a great guy and is very reasonable with his prices.

Review №5

2020-08-10

I have been going here for several years. The owner of ABI is very knowledgeable. He fixes problems quickly and economically and always is sure i know how to use the devices and software before I leave. I purchased several laptops and printers from ABI over the years, all work well and when updates or service are needed, he does it. Purchase toner, cprds, etc, when needed, excellent price and quality. He even was able to fix my phone for me. Good products at a good price and excellent service when needed. I have been to many other computer stores and big box stores over the years and none compare to how easy and economical it is to go to ABI.

Review №6

2020-11-06

Happy with the work they did, and the price seemed fair. There was a minor issue related to the repair. I brought my machine back, and the fixed it quickly without charge.Id use them again.

Review №7

2020-01-30

We dropped off our desktop because it was no longer turning on. About a week later we got a call from them stating that the CPU had melted. Okay. Well pick it up as soon as we can. It was the holidays so finding a time to pick it up was difficult but attempts were made and each time the store was closed, even though we went during business hours. Many calls were also made but never a response. We finally made it to the store while they were open to pick it up but were told that the computer had been dismantled and the parts sold, including a brand new, never been used power supply. The power supply was purchased and installed two days before dropping it off and, considering the computer hadnt ever turned on while said power supply was installed, I consider it never been used. We have the case, though! Yes. An empty case. Im sure I can do my schoolwork very efficiently on a case. I do not recommend this place at all and, if negative stars were a thing, thats what I would rate them. Go elsewhere or risk losing your computer.

Review №8

2022-07-15

Excellent service. Friendly. I highly recommend ABI !

Review №9

2020-12-11

I am very satisfied with the service and repair that I received for my laptop. Eric is knowledgeable professional, patient and Competent. I certainly hope that I don’t need future repairs, but would be happy to refer anyone to ABI.

Review №10

2020-01-23

I brought a printer in that was not working. The owner, Hadj, had it working in no time! He showed me how to install the new ink cartridges and had me do it.He was very knowledgeable, friendly, helpful, and reasonable!I would very highly recommend ABI computers!