Identifies as women-owned
Yes
ACs Towing & Recovery in Schenectady
Categories
Location on the map
Schenectady, Schenectady County, New York, US
From the business
Phone: +1 518-470-0343
Site: https://actowingandrecovery.com/
Site: https://actowingandrecovery.com/
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Comments (199)
Wow, what an incredible experience we had with AC Towing and Recovery after our car broke down in Albany. We were over 200 miles from home and unfamiliar with Albany area and had waited for over two hours for a different tow company that was dispatched from the state DOT. When the other tow company did not come, we called AC Towing who came quickly to get us off the thruway. We were so lucky that AC Towing came to help us who then drove us the entire way home at night with our vehicle. We could not have asked for a more seamless, generous and professional team that made us feel safe and calm the entire time. Thank you so much Raphael for helping our family! We are so thankful for them!
My car broke down on the New York Thruway in an area I was completely unfamiliar with. AAA sent ACs, and I am so thankful they did!! Raphael was amazing! He arrived within 15 minutes, made me feel comfortable within the situation, helped me get my car to a reliable shop for repairs, and then dropped me off at a hotel where I could stay while repairs were being made. From start to finish, ACs was friendly, professional, and went above and beyond to help me out of a tough situation. I highly recommend!!
I was driving up the thruway to pick up my mom for a doctors appointment, a tractor trailer went past me and something flew off the truck and hit my tire cause a huge hole and damaging the rim. EDWIN, showed up to help me along with Tpr Grimes from the state police. They were both so helpful in getting me back on the road safely. Thank you God for sending me two angels. Merry Christmas Edwin and Tpr Grimes, please stay safe.
I know sometimes when I see so many 5 star reviews I think to myself that some of them are made up, but after my encounter with AC towing, I know all of them are genuine. I had locked myself out of my company vehicle late at night and had work the next morning. AC was an angel in disguise and was not only diligent in making sure I gained access to my truck, but was also personable and humble. I offered to tip him and although he appreciated the gesture, he declined stating he would just appreciate a review and here we are. AC is wonderful and super helpful and was personable up until the very end. Thanks so much to you guys I wish you nothing but the best in your business because you all deserve it!
Rafael went out of his way to meet us on a Saturday to pick up our car and even waived the gate fee! Stand up guy running a hard worked business the right way!
Excellent service. Arvin is the man. Professional and friendly. Showed up in 20 minutes after the competitors wasted 3+ hours. Definitely recommend.
If you find yourself on the side of the interstate thurway with a flat tire, you would want Blinky to rescue you. He was courteous and very helpful.
They told me within the hour took them almost 2. They were $30 more than competitor but went with them because they said within the hour. Then they charged me an $8 convience Fer to pay by card. Not happy
This company is the best, Rob treated my car like it was his. Rob went above and beyond what he need to do to get my car back home. Thank you ACs Towing & Recovery and special thanks to Rob.
Perez was excellent! Awesome service, did a great job. Would highly recommend.
My car got a flat tire on thruway last night and i was rescued by an absolute Angel! The tow truck driver was very friendly, caring and very professional. He went above and beyond for us, and made us feel safe in a very scary situation. I highly recommend anyone ever needing a tow service DO NOT HESITATE to call ACs Towing & recovery! You will not be disappointed! I believe my drivers name was Mr. Perez( so very sorry if I am spelling the name wrong) and his wife make a great team! Thank you agin so much for saving us and getting us home safe!❤
We waited 6 hours for the original tow truck to come, ACs Towing was there in 20 minutes! Do not use Val-U Auto Sales towing, they are the worst!
Called ac towing this morning and was greeted pleasantly on the phone and given an eta for the driver. Arvin the driver did a great job. Was nervous at first but his ability, confidence and professionalism was proven. Highly recommend and trust him to do any job he shows up to. Thank you Arvin and ac towing we will call again if we have any towing needs in the future.
I just moved to the Capital Region and ACs were fast to get here and got my car out of some bad ice and snow. Excellent service, I highly recommend them.
I broke down on the New York State ThruwayI broke down on the New York State Thruway 87 miles from home,with my daughter. Our driver Binky Pervez arrived quickly and had us get our of the rain into a big comfortable backseat. He didnt even blink when I told him where we were going. Je was polite and Professional and engaged in conversation to make the long ride seem much quicker. I was happy with his service.
My daughter was enroute from Lake George to Ithaca when her car broke down on the interstate at night. Kyle not only towed her car to the nearest Subaru dealer, but also helped her fill out the paperwork at the dealer and dropped her off at a hotel (since she was stranded). I hope we dont have to use ACs towing again, but if I needed help in the Schenectady area thats the only place Id call. I also spoke to the owner who was extremely professional and accomodating. I wish all businessed were run like ACs Towing & Recovery.
OMG! Perez came out super fast when I ran over motorcycle parts that someone dropped on the Northway. He was so careful, helped us get to safety, and brought my vehicle to my dealership. He was so calming and accommodating. He made a terrible night much more bearable. Thanks so much!
Very professional and responsible I am super satisfied whit the service they are the best Thanks Amigos
Its never a good day when you need roadside assistance but this company made my situation a lot less stressful. My responder, Edwin, arrived in a timely manner. He was very professional and friendly. I had broken down on the thruway so I had to pay for service upfront. Rather than hand over my credit card, the company has a convenient payment portal through their website. 5 stars well earned!
Words cannot express our gratitude for AC Towing and their quick and friendly service. While attempting to leave the drive way, the car slid in the drifted snow and we were quickly stuck in a 3+ foot snow bank. AC came highly recommended and we can see why! Quick and friendly service and before we knew it, our car was pulled out. The owner could have quickly left but he stayed to ensure we parked in a spot on the main road where our car would not be struck while we waited for the plow truck to clear the driveway. This company clearly goes above and beyond and we are so grateful. Thank you.
Genuinely one of the most amazing companies out there! They are very patient, very understanding, and very accommodating! There was an issue with my Jeep and it was towed in here and the men at the front desk were very helpful and informative and even offered to tow the car back to my home for me! I’ve never had a more pleasant customer service experience than with AC’s Towing and Recovery! Thank you again to everyone who helped me out, you guys are all amazing!!
Had my car overheat and smoke through my hood. A quick call to AAA and Albert was there to pick us up within 15 minutes. We’re not from the area, so Albert, our tow man, was able to tell us all about the history of the town when we asked. Made us feel a lot better about our situation. Brought us to a nearby mechanic to have our car fixed in no time! Highly recommended for your towing needs :)
ACs Towing & Recovery lives up to their mission statement. It’s obvious that Rafael knows what he’s doing and is a master at his skill. If youre looking for reliable, urgent, and respectful services, then I couldn’t think of anyone better to contact for a quality tow and recovery service. Job well done all around!
I strongly recommend ACs Towing and Recovery services! Words cant express the gratitude I have for the kindness shown to me after my daughter totaled her car. I am personally humbled by the compassion shown to me. Thank you again!
I went home to visit family and friends. My rental car (mini van) caught a flat tire at night on the expressway. The driver (I am sorry. I forgot his name, but I will call him Brooklyn) was very helpful, courteous, and friendly. He towed my rental car and my family to the car rental place. He waited to make sure we were good to go with our new rental car. I would like to say thank you Brooklyn and ACs Towing and Recovery for a great experience. Outstanding customer service is hard to find today, but you guys did an awesome job! Keep up the good work!
Our Step daughters car was recently towed by Edwin, she said that he was the most professional person she has ever come across, this is the second time her vehicle has needed to be towed in two weeks, and she said it was like night and day difference between AC’s Towing and the other company we will not mention. AC’s has a very clean and friendly appearance, and your not stepping on egg shells when asking questions. We will highly recommend them, and continue to pass the great word about how amazing the service has been. Thanks again for keeping her safe and getting her vehicle to a better shop!
My car broke down while driving on the highway and as expected I was rather upset. The tow truck driver was quick, courteous, and made sure that I got off the side of the highway unharmed. Once I got to their garage, the owner and his lovely wife continued with great customer care. They handled all of my problems and made sure I was comfortable while in their waiting area. Definitely a great company ran by great people, the level of customer service superseded my expectations drastically. I would highly recommend to those that are in need of a reliable, trustworthy, tow company.
AC’s Towing is by far the best tow company around! They go above and beyond to take care of their customers! You can tell they take care of their employees too! I see other tow companies around that have no respect for others on the streets! They also support their community! This is a local family owned business and we should support true local businesses! They truly go above beyond to make sure you are safe as well!
We had a skid fail on a piece of machinery we were hauling with our tractor trailer. They were onsite within 40 minutes of calling them with labor, jacks, and dunnage. They got our drivers shipment blocked up and helped to re-secure. Great professional service.
Absolutely Phenomenal!! My tire came right off my trailer in the middle of the Thruway and the came immediately to tow my boat and trailer to a shop to fix. Very skilled and down to earth and worked very quickly. Thank you for being there and for doing a wonderful job.
First and foremost I wish I could give more then 5 stars! Absolutely the best out there! I was in a 5 car pile up not even 2 weeks ago and these amazing people fixed my car like brand new. My car should have been totaled but they worked their magic. Amazing customer service! Awesome awesome people. Definitely recommending to all my family and friend. I would like to post the before and after photos so everyone can see their amazing work.
Edwin was phenomenal! He helped out my mom and I when my truck tire blew out on I-90. I would 100% recommend this service to anyone. I was stranded until he came along. Thank you AC Towing & Recovery!
There is an angel whose name happens to be Raphael who is the man behind this business.The best example of how a small business keeps this country running I have ever, in my 52 years, encountered.This man literally brought back my faith in humanity today. After losing everything this year, I almost lost the only thing I had left, my car. Only thanks to this Archangel was I able to have the faith in humanity to walk upright again.Raphael, I am so sorry for the loss of your son. His life was not lost in vain and you and your family shall be with him again. May God bless you and yours with the love and prosperity that you deserve. An example of how all business owners should conduct themselves.Thank you. Peace to a great American.
If youre worried about being a woman alone on the highway with a flat tire- keep this companys phone number. He was fast, communicative, and friendly- a perfect gentleman who made a very stressful day MUCH easier. Naturally I got the flat on a day that was already quite difficult. His easy going and friendly manner really helped put me at ease.They really HAVE earned all these positive reviews. This was the easiest flat tire I have ever had, and I would recommend his services again in a heartbeat.
This owner is very thoughtful! No matter what kind of situation you are in, he will work with you. Trust me when I say when my Nissan Altima got towed I was not happy at all, long story short he was very understanding and super compassionate towards my situation. I truly appreciated his hospitality and business. I would definitely recommend AC Towing services to anyone.-Chimere
My car broke down on the thruway this evening. Arvin from AC’s came to our rescue. Not only was he very professional, but he brought some much needed light to a bad situation. Thank you again!
AC Towing responded to a truck breakdown including a trailer in tow, it was late at night in a remote area. The entire experience with them was 100% Thank you so much for the amazing service your company provided, your Driver was a delightful human being!! and the new International truck was beautiful!! Bravo AC & Crew!!!💪🙏
My van broke down on the thruwayI was far from home, Raphael was a true Godsend. So helpful and punctual.Very reasonable price. Wonderful businessman and staff. So greatful for such a kind, honest , helpful man.Very highly recommend.
Quick and friendly service. We were given a reasonable price for our tow before the tow truck was even sent to us. There were no hidden costs or fees (extra for mileage, gas, time, etc.) Truck arrived within estimated time frame (20 minutes). The driver, Edwin, was polite and promoted customer safety.
The best service ever. Rafael and the ACs towing team are awesome. Hes courteous and amazingly fast. Theyre highly recommended. This is truly a place to trust and can feel comfortable in knowing they will take care of whatever situation youre in. Thank you for everything.
If I could give this company 100 starts I would. My Jeep was parked in a parking garage with 6’6 clearance. I called more than a dozen companies and no one would come get my Jeep out. One well known company in Troy told me to call them back because the guy was still in bed and not getting up!!!! Mind you this was a 24 hour tow company and it was 800AM on Saturday. To make things worse the forecast was predicting up to 20 inches of snow on its way in a few hours.Finally by the grace of God I was connected with A and C Towing and Recovery. Raphael assured me he could help and was determined to get the job done. Once he and his assistant got to my car, he assessed the situation, and began troubleshooting. He took great care with my car and got it out of the parking garage safely and towed it to the dealer.Even though I think this whole experience took 10 years off my life I’m so glad all those other tow companies did not take the job because it lead me to A and C and made the whole nightmare totally worth it knowing the job was completed with the upmost professionalism.Do yourself a huge favor and put these guys in your phone contacts. If you need a tow these are the guys to call. Class act. You just don’t find customer service like this anymore. Thank you A and C Towing and Recovery!! You guys rock!!!
My kid got locked out in the car, and when we called multiple towing companies for help and there was a one hour wait everywhere, but when we called ACs Towing & Recovery, Rafael and Shawn understood the situation and helped us by getting our car unlocked. And on top of it, they did not take a single penny, and Rafael mentioned that he made enough bucks for the day. I could not believe that I could meet such compassionate people these days. God bless them and will definitely recommend them for towing and recovery needs.
More than trustworthy. Absolutely exemplary experience. Extraordinary effort was made to accommodate me in an outstandingly timely and personable manner. A great deal of concern was showed not only for my vehicle, but for me - that I wasn’t waiting on the roadside, or left at my shop to find a ride.I could not be happier with the service and the price. I almost want to break down again just to hang out with the owner. Almost -
Fast service..the guys went the extra mile made sure we were safe! Very Professional!! Saved ACS towing to my contact for future use if we are ever have vehicle break down in Albany NY again
I highly recommend ACs Towing & Recovery. They rescued us on a -15 degree day on the side of the thruway. They made sure we were comfortable and safe, changed our tire at their shop and sent us on our way. The service was excellent and we felt very well taken care of. Thanks AC!
Had to have a car towed this evening. They were quick, on time, professional, and did an awesome job. I keep their flyer and business card in both of our autos. Excellent company and support our Troops! I am one of them (Retired Air Force). ☆☆☆☆☆
If youre ever stuck in a jam call ACs Towing! Theyre fast, reliable & friendly. Theres a good reason why they have so many positive reviews - theyve earned it! Oh yeah, and theyre fair. Problems on the road are enough to fray anyones nerves so having a dependable company to call is essential.Look no further: If youre stuck, youre in luck - youve got ACs number! Give em a call . Im glad I didSeriously, these guys are awesome & youll love their soundtrack at the shop!
Hey I just want to give a shout out to AC towing and Recovery, these guys are true professionals. I broke down on the highway and they came right away, I had the pleasure of meeting Rob, super nice guy, very respectful and very helpful. I recommend these guys to anyone looking to get great service and their car towed safely. Thanks you guys!
The service I received from Rafael at ACs Towing & Recovery went beyond satisfaction. I was having car trouble near the NYS Thruway Exit 23, and he showed up in a very short time. He asked where I wanted to be towed and I said I had no idea since, I live 4 hours away but needed to be home that night.He made a couple of calls, told them the story, found the right place and towed car to a service station. In a little over an hour, I was on my way home. I give ACs Towing 10 stars. Thank you again.
The AC tow truck arrived at my house within 5 minutes of the scheduled time of 9 AM on Tuesday May 30th 2017. The driver was well spoken, polite and very efficient. He had my Honda Civic on his tow truck within 5 minutes and my car arrived at Mohawk Honda 15 minutes later (6.4 miles). I did not have to go out to Mohawk Honda but talked with them by phone about the car problem after the car arrived - they called me. The towing cost was $95 plus tax for a total of $102.60. I looked up the mileage on Google Maps and told the AC dispatcher who then gave me a price when I asked for one ( I dont like to get surprised). My overall experience was excellent and I would highly recommend AC Towing.
The guys from ACs Towing & Recovery really went out of their way to help my wife out. One morning my wifes car wouldnt start and these guys saved the day. They were on their way to another job but turned around to help her which I couldnt have been more thankful for. I would not hesitate to recommend. They are great.
Quick service and awesome customer services. Waited no more than 15mintues to have someone pick me up and helped me get going back on the road. Rafael did a awesome job. Thank you so much for getting us out of a bind. The service definitely was worth it.
My brother in laws nephew was stuck in the car in freezing cold. Shawn came to our rescue right away. Opened the car in 2 minutes and he did not charge anything!!! This will be our go to place for anything we need in future. I highly recommend this place to anyone who needs towing services. Best people with beautiful souls.
By far the best service we’ve ever received !Our jaguar was out of commission and stuck in a tough parking spot with no access to the battery. He was so patient and knowledgeable and I will definitely recommend him to all foreign car owners because a lot of these other companies don’t understand how to do anything when it comes to a foreign vehicle.Thank you again a thousand times !
I was stranded in Albany when my muffler dropped and the first place I called was ACs towing because it has really good reviews and I can see why. I spoke to Rafael who was really nice and he sent over his driver who was very professional and friendly. I was able to make it to the muffler shop just in time for them to replace a screw and I was on my way. Thank you guys so much! You made a nerve racking experience less horrible.
These guys are fantastic. Having to have your car towed is never a happy experience but Raphael and his crew made it as stress free as possible. My car broke down in and downtown parking garage and two other companies came and went because they could not get their behemoths into the garage. AC Towing has a smaller truck just for such situations but we ended up not needing it. They figured out within a minute that we could just push the car to the exit gate quite easily and then roll it up on the flat bed. Took all of 5 mins. Other companies did not even want to bother trying to figure that out. Kudos. I highly recommend them. They were on the scene very quickly (20 mins maybe)as well while other were 30-75 mins before showing or not showing. Thank you, guys.
Amazing! My Testla Model S, ran out of electric 5 miles before the Albany charging station. When the car runs out it automatically slows the car down so you have time to pull safely on the shoulder. Once the car stopped, ACs Towing showed up within 20 minutes. However, because it is all wheel drive, and runs completely on electric, after a short period of time there is no way to put it on tow mode in order to unlock all the wheels. To make a long story short, Rafael and team, went back to their shop, and came back with the appropriate dollys to totally lift the car without forcing the locked wheels, and set the car on a dummy set of wheels. While they left, they had a team member stay with the car and added a booster to the 12 volt battery, in order to try and add enough juice for the battery to reboot the computer and possibly put on tow mode. This job took real technique and patience. If you have a Tesla, or similar type or class of car, you should be able to rest assured you are in good hands with these guys! They are a class act!!!Jay
My car shut down completely on NY Thruway & l called my insurance carrier for a tow to my repair station in Schenectady NY. Thruway authority called ACs towing. Edwin arrived within 20 mins, professionally loaded on a very clean flatbed tow truck, went directly to my repair station, unloaded it for repair & dropped me off at my front door. I couldnt t be more happy with his friendly, professional approach to his job. Thanks Edwin. You do get 5 stars from me!
.On Sunday afternoon I got a flat in my boat trailer tire. I’m not experienced with changing tires, especially on a boat trailer with the boat on it. I called AC’s towing and recovery and Blankie (I’m sure I’m spelling his name wrong) showed up within 15 minutes. He took the tire off and waited while we got the new tire put on the rim. While we were waiting, he even helped me with my malfunctioning power washer! What a guy! During the tire changing process, he showed and explained everything to me step-by-step so could do it myself if I needed to. He went above and beyond his job duties and I really appreciated it. I absolutely recommend this company!
I have recommended ACs Towing many times to friends, and my entire family uses them. Their service is excellent and as their customer I feel like the timeliness of their road technicians is great as well. Ive never had any problems with them which is one of the many reasons I always recommend them.
Rafael, the owner, is the man! My car was impounded and he was so kind to me and my situation, worked with me on what I owed, kept my BMW safely stored and came to meet me after hours to get it back. They are the best. I also watched his employees interact with other customers while I was in the waiting room (which is really nice) and they were helping them out so much, getting the best deals for repairs. I Wish I Lived Around Here bc They Would Be My Guys For sure!
My family owns a business in Rotterdam and we have a late model box truck (10,000lb gvwr) that has had a lot of problems lately. In the last year, ACs has came and towed our truck 3x. Once from Troy, once from Saratoga and today from Lake George. Each time they were quick to respond and very polite. The first two times Shawn helped us and today it was Rafael. Would without a doubt recommend them.
ACs Towing and Recovery did an excellent job towing my 34 foot 18,000 pound motor home. Arvin, the driver was very knowledgeable, friendly, and professional. Nice people and company to do business with.
I needed to get my car towed to a local garage. I called and they had sent a truck right over. Both the people in the office and drivers were courteous and provided great customer service.
I broke down at an intersection on i-890 and my subaru had broke down. ACs towing came and got me out of a dangerous situation in less than 15 minutes. They held my car and when I told them about how tight I was financially they dropped all the storage fees and just charged me for towing. Everyone was friendly so for speed and service I would definitely reccomend ACs towing to anyone. Thank you guys I appreciate it!
Best company to get your car tower. If you are in a tight spot. Car wouldnt work because the key fob was not being detected. We called two different companies and they didnt know how to get it out the drive way because it is a narrow driveway. This company moved the car out the drive way and to the location it need to go to get it fixed. Its been an all day things. And being stick in one place all day. It sucked but one company got it done in less than the time it took the other companies. Thank you so much. They were so friendly and patient. Guys honestly an amazing company
I broke down on I 87 called this outfit and the dispatch said a truck would be out with in a half hour. The driver name was Rob and he was there on time got my truck all loaded up and succured on his roll off and away we went. The roll off was very clean and in very good working order Rob was a very pleasant and professional operator. I would recommend ACS to anyone.
I had serious issue with my car being able to be towed due to a mechanical issue. Others tried and failed on 3 previous attempts, so my frustration level was through the roof. AC came out and figured out a solution to get my car onto the flatbed. Driver was professional and courteous. A true pleasure to deal with!
Where do I start . My wife was in a car accident and was not hurt everyone there was very compassionate and ask if she was ok they cared more about her than the car. The car was totaled they took care of everything from A to Z . We had to return to get the Tags off the car they did removed them for us, as we were on a short schedule.I have owned and managed a jewelry store for over 30 years and know great customer service when i see it .We Left with a handshake and a laugh that day with a great group of people . 5 star and two thumbs up. A must to use ACs towing and recovery.
Excellent towing company. Used five towing companies to try and get my car out from behind my house Im a cramped space, only company that had any clue what they were doing. Came in and got the car out quickly and efficiently. Great guys as well lots of laughs. Highly recommend
Fast service...Reasonable Pricing...We even had a few laughs during the tow.Ive used other tow companies before and always felt I got taken for a ride. Never got even a smile or handshake after..but ACs towing had compassion for my situation. I promise to always use them for any of my towing needs, and recommend them to all my friends, coworkers and church members!Kudos to you, ACs Towing!!Youve made a customer for life..
Lets just say they have nothing but 5-star reviews for a reason. Had a tire blowout on the Interstate night before Thanksgiving. Gentleman from AC showed up in the freezing dead of night, gave my sister and I a ride back to their place of business. He was nothing but polite and cheerful despite him having to come out on the holidays. We went over the fact that tire places are closed for the holidays, so he let me keep the car there for two nights so I wouldnt get towed again! I called two days later, expecting to make a five-hour drive to get my car from them before they closed for the weekend, but they let me know that not only was the tire replaced, and not only were they not going to charge me for the tire, but that they would also let me pick up my car on the weekend on my way back home to save me time and money! Absolutely a life-saver and I was totally unprepared for this level of kindness, professionalism, and understanding!
Plus 5 more. I got me vehicle stuck deep in a mud pit (the evening of anticipated massive snow storm) and when AC towing arrived it pretty much saved my day/night. Im horrible with guessing distances so unfortunately my vehicle was too far to be reached by the tow trucks cable. The guys worked together to drive my vehicle out of the mud. I am grateful for their great teamwork and dedication to customer service.
Words cant express the gratitude I have for this amazing local towing company. Its bad enough to deal with car issues and finding a reputable honest company to tow your car but AC was highly recommended by a friend so I gave them a try. The service response was very quick approx. 25mins, I was greeted with a smile by the gentleman and he was funny, polite and very helpful. After arriving to the garage where my car was towed I asked how much and he told me the price I WAS IN SHOCK!!!!!!!! I had guessed in my head about how much it would be based on prior experiences with other places but this price was much more reasonable than other companies. Thank you again AC for your help, promptness, COMPETETTIVE PRICES and most importantly a piece of mind. You guys EXCEEDED MY EXPECTATIONS.
Thank you to all the awesome staff at ACs a very special person was able to come back home where she belongs. A very very story.. But a very happy ending. We are forever grateful to you all.. Good Karma always comes back around and we truly hope it comes back to you 10000 fold! Sincerely Christina and Sheldon
Ac s towed my vehicle after an accident without telling me where they were bringing it or how much it would cost.Couldnt give me an accurate location for where it was being held until after I had shown up at their main location and called 3 times, and instead of giving me a phone number gave me a fax number so I had to call back 2 more times. After about 3 more calls I find out that the total is about $600, then told me I could just pay the 200 for towing if I get the car out today. I arrange for a company to buy my car for parts and pick it up for free, only to have acs tell me that the total would again be 600 dollars and said that they never said it would be 200. Would never recommend these people
I had a flat tire on Saturday morning and ACs was sent in by my roadside assistance program. Service was excellent, I didnt have to wait long, tow truck driver was courteous and professional, prior to arrival he called me to inform about minor delay because he was caught in traffic. I would definitely recommend ACs towing.
This company purchased a used piece of equipment as is off of us in October. They called us in late December and demanded we pay for repairs it needed. The owner was rude, ignorant, and unreasonable to me on multiple phone calls, telling me he did not want to hear what I had to say, he only wanted me to send him money. I did not owe him anything, but as an offer of goodwill, I offered him three different options to try and make him happy. None were good enough and he hung up the phone on me and refused to respond to calls or text messages. He wanted to extort me into reimbursing him $4500 for $200 worth of parts, which were his responsibility to begin with. That game might work in the new york tow business, where you overcharge and extort stranded motorists and insurance companies all day long, but I dont play that game. You talk about honesty and integrity, but you cant take ownership of your issues or be reasonable to deal with. You would rather hide behind a computer screen and talk trash and try and tear good people down. I know I run a sucessful, straightforward business, just because you didnt get your way and you are offended, doesnt mean you are right. It doesnt need to be this way, hopefully you change your mind.
Was told to wait an hour for a tow truck thru my insurance. Waited over an hour. Called my insurance to find this company cancelled the tow. (probably not enough money in it for them as its covered on my plan so they pick and choose who to assist) No reason. Left me sitting here. Will never patronize this company.
I was towed last week to Liggetts towing company and the fee was over $300, for the tow and one day storage fee of $65.00, talk about a rape, you know bad things happen to good people sometimes, i had a legal situation that occurred with my license and I needed to clear it up, well I tried to negotiate with the person at Liggetts and before I could even explain my situation, she automatically started talking down at me and treating me like i was trash, I simply dont understand this kind of behavior, after much debate and frustration and pleading, she agreed to accept a lesser amount for my car being there, but not without humiliation,rudeness and disrespect, I called up ACs Towing & Recovery and explained my situation to them, I simply asked if they could take a flat rate and go get my car and bring it to my apt, and they accepted and did it right away, without question, without prodding in my personal business, and without making me feel less of a human being, they agreed to HELP ME!!!!! Thank you so very much, I would highly recommend them to anyone that is in a tight spot, stuck out there and feeling like they have no place to turn.. Call ACs Towing & Recovery. Thank you, Thank you, Thank you..
Amazing experience, the best service i have ever recieved from a towing company. Got to my vehicle very fast from the time i called and reasonable pricing. To anyone looking for a tow make sure you call ACs!!
I have used services from ACs Towing & Recovery on a few separate occasions over the course of five or six years. As a customer they have always kept me happy. They come when they say they will and they are always friendly and professional.
These guys are seriously the best. Our vehicle broke down in the middle of a Sunday night during a snowstorm. We needed to get back to NYC immediately and they towed our vehicle all the way with no objections. Highly recommend their services.
We were traveling to Lake George For a week day, when in my car unexpectedly broke down. Calling AAA I had the pleasure of my call being routed to ACs Towing The car packed to the gills with luggagefor the week. The tow truck operator, who also happened to be the proprietor of the company , Was so accommodating and professional . He went far above and beyond in helping us. He brought us to our destinations where we were staying helped us to unload our car, then brought the car to a local service station. Not too often do you find that type of service and caring In today’s hectic world.Thank you again for your service!Greg M
Words can not explain the services i received from ACs Towing & Recovery, if it was possible to give them more than 5 stars i would!!!. Normally when your car breaks down it a very sad and depressing feeling cause you know the process is going to be very costly and time consuming. However ACs Towing & Recovery made the experience totally different these guys were very professional and understanding of the situation.
Very knowledgeable and friendly. From my experience, they went above and beyond to get me repaired and back on the road safely and were reasonably priced. I highly recommend these guys and will use them again if needed!!
We were stuck on hwy 87 in Albany with a broken axle on our 5 th wheel. After 6 hours of trying to get towed to a shop, Raphael showed up for the second time, took tire, wheel and rotor off, followed us with his lights flashing at 20 mph to a shop. He really cared about us, and made sure we were safe. We would definitely recommend AC Towing to others.Travelers from NM.
I was in a really tough situation but they are good caring people to try and do their best to stay within the legal laws when also help out when they can. I am very thankful that a AC Towing was the company
I was in a huge jam. One of my big trucks broke down at 3am on the thruway. We were advised to call the thruway authority so they could dispatch a service. That was a bad piece of advice. I called ACs Towing at 3 in the morning and talked to Ralphie the owner. He set it up and drove over an hour to get the truck and trailer. Yes we do business together, however, 3am and service like that is above and beyond. Furthermore he charged me less then half of what the other company quoted. Thank you Ralphie! He has literally bailed me out 3 times in the last three months.
Driver Shaun was great. Loaded minivan in 6 min and quickly delivered vehicle to address. And to top it all off had very reasonable rate especially for Thruway service.
Rafael was great!!! He got out to me quickly and was very friendly. He was nothing but professional and friendly. I will never use another company for my towing needs.
Really bad experience with this placeCharge $2600 for brake chamberGreedShame on you
My day was off to a ROUGH start , my car had to get towed and I live an hour Away I had no other way or anyone to help me and they were closed today and DJ helped me out and made sure I was able to get my car out all in the time span of 20 mins he didn’t hesitate to work with me and he didn’t make me wait till tomorrow to get my vehicle which I’m glad because I would’ve had no way to get my car if it was In the tow yard because I don’t live in this area so I’m BLESSED that God sent MR DJ to be a great person on this day !!!!!!! Thank you again DJ
When it was snowing and super cold outside, the lock on my truck froze and ACs came to help out. Sadly, they could not get into my truck. But they tried for nearly an hour in the freezing cold, and they were extremely nice about it. They were kind enough to drive me home. I dont know whether I should be ashamed of my truck or proud that it was the first vehicle that they could not get into!
I broke down on the thruway and it was brutal outside. Sat. January 6th. Truck was there in 25 min and I have a Ford Super duty with a plow and I was going to East Greenbush. Not an easy vehicle to load. Driver was slammed with calls but instead of just getting me off of the thruway, which is all he was obligated to do, he brought me all the way to East Greenbush. The truck was nice new and clean. It went as smooth as a tow could go and Im incredibly appreciative. 5 stars for sure.Rafael is a solid man. Glad to have met him.
Called ac for a tow today was told a great price and a time of 15 minutes and they were at my house in 15 minutes the driver Kyle I think is his name was great I will definitely call in the future when I need another tow thank you
Was broke down in my work truck 3 hours from home office. They picked up my truck and me and took me to my destination and then brought me all the way back to Rochester NY. The owner of the company was polite and the truck was clean. Thank you and may God bless you and your Family. Gardaworld
Fantastic service! Called on a Sunday morning and someone answered right away. They gave us a time frame of 20-25 minutes to get there and they were there in exactly 25 minutes. Very friendly and professional. Would use again and highly recommend!
+They moved my car eventually.-Theyre not at all skilled at using a telephone. The guy could not take directions or write down an address.Also, they have a suspiciously large number of perfect reviews. Almost like the reviews were bought.
Rafael was AMAZING ! I called two other tow company’s before calling him and no one could help. He personally came out himself and got to me in 20 minutes. He was very professional and I’ll recommend him to everyone I know . Thanks sooooo much !
Had a great ride was quick and easy! Chris was a friendly and safe driver!! Good pricing for the distdist that I had to go! Will be calling again for any towing needs.
My wrecked motorcycle was towed by this company, I went a few days later and they were helpful and great to work with
My Wife was In a Motor vehicle accident and The response Time From AC`s was Great took Great care of My truck during The Insurance Companys investigation, and when we went to The Yard to Grab personal belongings They all were very Polite and HelpfulThank you AC`s Towing & Recovery
Blankey was the man who towed my van. He is a great guy and was super helpful. It means a lot to have nice people around when youre stressing with car troubles. This guy is the one to call!
Great service fast and friendly! Flat tire after hitting a pothole coming through exit 24 tolls. Albert was very courteous and professional and he went above and beyond to help me out...Thanks!
I was involved in a fender bender last week on the NYS Thruway & was towed by Rafael. He was very caring & professional. Highly recommend this towing service!!
Great experience! Very professional and prompt service along with going out of his way to ensure my vehicle was towed properly! Best experience from a tow company I’ve ever had.
Another vehicle that was broken down in the middle of a busy intersection, with no one helping them. I quickly asked the couple if they needed someone to call a tow truck, which they did so I told them I could call for them. These people were broken down, in the the rain, when it was 37 degrees out, so I wanted to help how I could!I called these guys since they were close by, but the man on the phone talked to me like I was a inconvenience to him, and essentially said is wasn’t worth coming to help them, even though it was close by, in the rare chance they said no. It seems like they aren’t interested in helping others with their services.I called the next place, and they came without question.
Well there is something to be said for great service. They certainly provide it. I don’t plan on having to use a tow service again soon but if I do need one they would be my first call. Nice work. Thanks much.
VERY EXCELLENT SERVICE! I want to thank ACs for their SAFETY & PROFESSIONALISM that was demonstrated to my 70yr old MOM & I after we hit a deer on I-90. We were basically Stranded, Freezing, Devastated, it was Very Late @ night & approximately 50 mi away from home. Mr.Rafael Nieves the owner & Edwin the driver took us home. GOD BLESS ACS TOWING & RECOVERY U ARE THE ANGEL GUARDIANS OF THE NYS THRUWAY
Really helped me out a lot and very nice staff
Showed up very quickly on a Sunday. Very courteous service. Delivered car to dealership for repairs, and even took care of getting the after-hours paperwork filled out for us.
Professional, Friendly, Extremely fast & Reliable is what best describes this company. Contact these great folks & see for yourself why they have become the premier town company in upstate New York .
Shoutout to Ricky from AC Towing for getting me off the Thruway entrance safely yesterday....just EXCELLENT service!!! On a cold, cold day he arrived quickly, was beyond courteous, coordinated with AAA in a flash...and reasonable, too! Thank you, thank you, thank you, Ricky!
Awesome service, quick to respond and deliver service!! Kept in contact and let me know each step of the way what was happening. Very very affordable!! Couldnt have asked for better service and would use them again!!! Thank you so so much for your services and quick responses.
These guys responded quickly when called to get my truck and plow picked up even sent two trucks two trucks to get job done. I want to thank the staff and will definitely recommend them to everyone as well as use them for any future needs
Great and friendly service. Locked out of our car in freezing cold. They were able to send someone right away and saved the day. Forever greatful.
I purchased a used car from them, they gave me a great deal, with amazing customer service. A great place with very nice people, i would highly recommend their services if youre ever in need.
Quick and professional, car broke down said he would be there in 15 showed up in 10. Would recommend to anyone! Will definitely use for all my towing needs!
The owner of this company is a real stand up guy. Very good an fair business man! Thank you!
Edwin was phenomenal. He picked me up and took care of me like we were family !!! Highly recommend Edwin and AC’a Towing
I tried a number of tow truck companies that said they couldnt tow my car out of my back yard because of how it was positioned. They didnt say they couldnt do it they completed the job they came to do. With excellent customer service
Very very GREAT SERVICE!! They were fast, plolit and super helpful. So happy for they service. It was real great doing bissness. I highly recommend for everybody. They a real BIG PLUS!!!! THANKS GUYS!!!
These guys are great, friendly and reasonable on prices. They work with you and get the job do be quick. Got to me quick and handle the paperwork fast.
Amazing service from the tow all the way through the insurance battle. Staff is extremely friendly, helpful and go above and beyond for their customers.
I called and they showed immediately. Almost too easy compared the the first company I called that left me waiting and extra 90mins before I cancelled them.
A friend of mine had their vehicle towed and they didn’t even charge her any extra storage charges very nice people would definitely recommend
Excellent and fast service. Mr Perez made sure safety first, made having a flat on the Thruway easy as possible. Good job!
Great company! Called and had someone there with in 10 mins! Safe and sound! Will definitely use again!
Chris was Beyond AMAZING! If I am ever in the area and need towing I will be calling AC! I RECOMMEND them one BILLION percent!Thank You Chris!
We would highly recommend the service we received from AC,s . They went above and beyond what is normally expected. If there was a ten star rating, he deserves It! Thanks Rafael!
The tow truck driver was very polite understanding to the situation This Company is Amazing they worked with my time and budget Thanks ACs Towing ✌
Awesome, friendly service. Highly recommended.
Got my car towed the other day went to get it back and everyone who works over at ACs towing are very nice, respectful, and reasonable Thank You!
We broke down on 88 east. Nick rescued us! Acs towing is top notch!!!! Thank you so much!
Prompt service decent prices. Will use again
Instead of charging me 500$ these guys basically charges me only half. Love the company deffenitly would recommend them to anyone who is in need of towing.
On a cold and nasty day the gentleman that kaman told my vehicle could have been nicer complete professionals from start to finish I offered him $5 dollars to get a coffee and they wouldnt even take it .If you ever need help in this regard thats who I would call
Absolute life savers ,professional. I got stuck Christmas day they came thru in less than an hour.exceptional care and professionalism.🙏Thank you
These people are thieves. Crazy part is that the city let’s them do it.
I would like to say thank you for your help it was fast professional n a wonderful experience I wish more companies would have the quality and professional service as you provide n the heart not honesty thank you again my car is home safe .
Very fast arrival. Very friendly driver and helpful. I would recommend Blanky to anyone. He is very pleasant person.
My Family And I Had Gotten A Flat Tire On The Thruway And As My Fiance Was Having Trouble Lifting Our Car They Came Out Of Nowhere To Help, Didnt Charge But We Sure Did Tip The Guy. THANK YOU BLANKY!
Great towing company, super fast and professional.
I have always been very happy with ACs. They are actually less expensive than a lot of other guys around and theyre reliable. Thats why we keep going back to them.
I highly recommend this place. Albert picked up my truck and then even waited with me till my Uber showed up. A real stand up guy! Thank you!!
Dont ever go there. The are car theives.
Omg this is the best towing company there is I was stranded they told me 15 minutes they were there in five minutes The guy who tow my car was a real gentleman
My driver Edward was awesome,i told him my rear caliper froze and he unfroze it and sent me on my way ,didnt need a tow
Owner was very unprofessional and racist. My car was totaled, went to pick up my belongings and he was very nasty to me for no reason.
These guys helped me out when 8 was in a jam stuck on side of the road in a snow ditch thanks to icy roads. Cane to my aid very quickly thanks
Blanky was my tow driver after my car broke down on the thru way... more than helpful ... Great service ... highly recommended
My FIRST review ever and let me tell you if you breakdown or have anyyyyyy issues and in a emergency situation these guys are freaking awesomeSAucE THANKs BLANKY AND CREW
Edwin and rob were so accomadating. Jay was very professional. I appreciated and enjoyed the service.
AC Towing went above and beyond for us when our car was towed and even stayed open 2 hours past their closing to make sure that we could get it out that day and not have to pay for an extra night
Not profetional treatment at all, theyre rude and do 0 effort to help the costumer...
Excellent service. Very attentive and respectful about our car that was totaled.
Definitely deserves 5 stars! Excellent service, best driver ever! Thank you 😊
The staff is nice and friendly, and they have a sense of humor. I had a good experience with them and would recommend them to everyone.
Very fast service!! If you need a tow, call these guys! Affordable and professional.Thanks again!
These guys are a class act. They came and got me when I was stuck but good and nobody else would show up. They wont let you down.
Very professional, in good communication, accurate time estimate and friendly and efficient service. Had us on the road in no time!
Saved a few dollars helped me start my vehicleOffice person was friendly and helpfull as well!
The worst towing experience I have EVER had. Rude, Unprofessional borderline criminal. DO NOT USE!
Very helpful and quick
I wouldnt recommend this company, terrible experience Ive had w them and now they wont release my car to have it fixed by the company of my choosing.
The group over at ACs are always looking to do the right thing. Fast, Prompt, and Courteous.
They came quickly for lock out service.
Fast and convenient but a little on the steeper end of price range in my opinion. Would recommend.
Great family owned buisness not just saying that cause they are family
Great service and fast. Got my car to the shop in no time!
They were there fast and on time. Professional service
They were really rude to us with attitude and when I walked in they looked at me and then kept in doing there job. How rude
Great experience, quick services and took great car for my car.
Thank you so much. They were supper helpful. Excellent service.
Super nice people, very sharp and clean truck.Thank you,
Bobbys #1 in the business
Acs helped me so much they worked with me and are very good
Professional and helpful service - would recommend without reservation.
Great service. Ensured safety of everyone. Thanks blanky
Great service. My man Blanky was very professional.
Stellar service. Quick and convenient. Super friendly.
Great people they do a grand and precessional job
Pulled us out of a ditch in the snow! Very courteous and professional.
These guys you can trust . We called them at midnight there were here in 20 min .
Very fast ,good prices nice people highly recommended
Always ready to go..local professional towing company.
They couldnt find my paperwork for 45 minutes, and I had to just stand there
Best service out there, responded in minutes!! And prices are GREAT!
Total reviews rating 4.7
199 Reviews for ACs Towing & Recovery 2023:
Review №1
2022-04-15Had a belt tensioner go on I-88. These guys showed up quickly, towed me to their shop and it only took a half and hour for them to replace everything! Great guys, great service, highly recommend!
Review №2
2022-03-21I just used AC’s Towing and Recovery services when my truck broke down on I90 (The Thruway) and I was promptly picked up and towed off the highway by Kyle who was very friendly and courteous during this unfortunate situation. He made everything very easy for us to understand and explained each and every option we had in order to be towed and to what location we were being towed. I would recommend this service to anyone and everyone that needs help when in need of their vehicle to be towed. I also appreciate the kind and respectful manner of Kyle who made this experience significantly less stressful. Once again, thanks and great job by AC’s Towing and Recovery!
Review №3
2022-04-19I used ACs Towing & Recovery when my car broke down hours from both the location I was going to and where I had come from. Blanky picked me up and was probably the best person you could ask for in such a situation. I had never had to deal with having my car towed all by myself before, and he helped walk me through the process, make sure everything was filled out correctly, and that I safely got to my destination. He was a delight to ride with - very nice and talkative, but gave me space as I needed to search for a place to stay (and a new car). I would choose this service any time.
Review №4
2022-02-19Raphael is a hero to me. My car broke down on the Thruway as I was moving from Ohio to New York, pulling a U-Haul trailer. My travellers-aid service (Better World) contacted him, and Raphael not only towed my car the rest of the way, he personally stowed my trailer at no cost, until my friend and I could return later that day and pick it up. He went above and beyond the call of duty.I enjoyed talking with Raphael on the drive--hes a good man. I heartily recommend ACs Towing & Recovery.
Review №5
2022-05-14Blanky from ACs picked me and my motorcycle up and saved the day. Super fast, friendly, and professional service. Made a situation that is otherwise miserable pleasant and easy. If I ever get stuck again in the area Im just going to call ACs directly instead of dealing with my insurance company.
Review №6
2022-06-07TOP NOTCH ! These guys really care. I was driving cross-country with all my belongings. My truck stalled out at the Guilderland Service Plaza. Had to get to Boston soon for a job. Called AAA, and in less than a half hour, Blanky showed up in a clean ACs tow truck. He asked me all about my problem and found a perfect solution that didnt cost more than I could spare. Everything worked out to my advantage. These guys will work hard for you and show their cards.Very trustworthy. If you ever need a tow, call ACs. Thanks again, Blanky! --Mik
Review №7
2022-05-17By far the rudest and most expensive towing I’ve ever encountered. Even the staff was complaining about the owner not communicating. When I asked if they cut the lock on my boat trailer so I could replace it before I got there, they replied with “ we have a special way of doing things” just to find out they had cut the lock when I got there. $345 for towing and one day of storage. Which was Sunday when I wasn’t allowed to even pick it up because they weren’t open. Also never told me it was cash only so I had to use their atm to get money. Awful experience would give 0 stars if I could
Review №8
2022-02-19Kyle was great. We had a bad accident and he was there to help us. We stayed in his truck for an hour and he was kind enough to talk to us and made us feel better.
Review №9
2022-03-07We had a scary encounter with a deer and AC towing was called. Albert immediately put us at ease and made the whole process much less intimidating. Service was timely, professional, and courteous.
Review №10
2019-09-06Post is a little late.What a wonderful experience during a not so wonderful event. Boat trailee tire blew on i90. Responded very quickly and was efficient in getting the job done. Would highly recommend this company!