Identifies as women-owned
Yes
Acura of Bay Shore in Bay Shore
Categories
Location on the map
Bay Shore, Suffolk County, New York, US
From the business
Service options
Delivery
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Phone: +1 844-430-9500
Site: https://www.acuraofbayshore.com/
Site: https://www.acuraofbayshore.com/
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–7PM
- Saturday:9AM–6PM
- Sunday:11AM–4PM
Comments (199)
Anthony is always great! Efficient, persistent (in a good way :) and honest. Appreciate all is help and advice. Entire process from deal to car pick was smooth and seamless.. very well done. Also the gentleman (can’t remember name) who explained all the car features was amazing!
I would like to thank Brandon Martin for doing an exceptional job at finding the vehicle I was looking for. He was courteous, respectful and transparent when responding to my questions. He took the time to keep me informed of the steps he was taking to ensure the timely delivery of my Acura RDX. Even when met with the challenge in finance he maintained calm and professional throughout the entire process. I recommend Brandon to anyone looking for a new 🚙.
It’s always a wonderful experience at Acura of Bay Shore. The people in service are friendly, hospitable and efficient. They make you feel that they appreciate you as a customer. There are snacks and drinks too and they top it off with a car wash before giving your car back to you. I’ve been coming here for years and get my all my cars here.
I’ve purchased/leased more than 10 new cars in my lifetime and this (2022 Acura RDX) was the best experience. Paul Williams was an outstanding and honest sales person. There was no pressure at any time and he was true to his word… Everything promised was delivered exactly as stated.
If you are looking for a great car dealer to purchase a vehicle please visit Acura of Bayshore in Long Island. I have been purchasing with them for 3yrs and the service gets better every time. Anthony is my go to sales guy, he is awesome and he will never let you make a decision just because he wants a sale, he is genuine, kind and extremely sincere. The staff is very professional and friendly.
I brought my vehicle to have a rear seat latch replaced i set it up as a wait appointment. Chris Quatrock took care of my repair order. He went through the proper channels found i had a bulletin pertaining to the wire harness for the infotainment. since i was waiting for my car. i passed on that repair. the original repair for the latch was going to take longer than expected so Chris gave me the news and set me up with a loaner car and since i had the loaner car for the day they took care of the bulletin as well.Chris was pleasant to deal with made everything smooth sailing.
Acura of Bay Shore. Was best experience Ive had with a car service center in years. The staff was knowledgeable and pleasant throughout the process. The shop is managed extremely well and runs smoothly. I received daily updates via phone and texts. Parts were ordered and installed the next day. A shout out to Jim - THANK YOU for being so kind to me when I was stressed out! Financing was made available to me which really helped out! When I came in to pick up my car, it was all shiny, cleaned up and ready to take home. I have to say that the entire staff provided great customer service! Would recommend them highly!
Definitely giving this place 5 stars! James our salesman was awesome. He made the whole process seamless. During this crazy time of car shortages, he was able to find exactly what we were looking for in no time at all. When it came to making a deal, he made sure to understand our needs and didn’t push my husband and I into something we weren’t comfortable with. We walked into the showroom at 6pm on a Tuesday and the car was ready for pick up not even 24 hrs later! Also a shout out to Pedro the product specialist for showing us the car in such great detail. He was extremely informative and helpful as I am not a tech savvy person. I learned so much about the car before driving it off the lot and it made my drive home so much more comfortable. This is our second time buying from Acura but 1st time buying from Bayshore and I can honestly say we will definitely be coming back for our next purchase!
Best experience I could ask for!!! Spoke with mike last Wednesday and explained over the phone what I was looking for and my budget… I work 6 days a wk and I wasn’t able to spend a lot of time at dealer…. Well I definitely received the best customer service ever!!! Got the car I wanted that Monday and mike helped walk me through all the bells and whistles in my beautiful new car!!! I’ve been in the service industry my whole life and I always hope to get service the way I give my clients 110% and they definitely did!! That is worth it’s weight in gold!!! Mike is an excellent representative of Acura and he made my day!!! Everyone I dealt with made my day!!! I love my new Acura tlx!!!! It’s gorgeous!!!! Thanx again !!!!!!
Bought new 2020 Acura MDX at Acura of Bay Shore in Long Island which comes with lifetime oil change and tire rotation. It is always a pleasant experience when I take my vehicle in for service, the folks at the service desk are always courteous and efficient. Their technicians provide quality service and you even get your vehicle washed after every service. Definitely recommend these guys for your next purchase and service. Thank you.
I had my car serviced a couple of weeks ago. The service department is great and a refreshing change from other dealerships. When I was there last, I worked with Chris and he was very communicative with the status of my car. It was ready in less time than he had said.
My wife and I went to this dealership dressed down with sweat pants so no one would approach us because we just wanted to browse, but Michael Gamez came up to us and showed us multiple vehicles without a problem. I must say that this has been the best experience Ive had with a car salesman, no pressure and excellent service from him. He helped us get the exact car we wanted and did the extra work of getting our vehicle from another location, we highly recommend him!
I went in today for a routine oil change, and needed another maintenance as well. When I inquired what the additional service was, Chris was incredibly helpful, taking out the cars manual to describe exactly what I needed done. Since I lease my car from Acura in Bayshore, my oil change and tire rotation was free, and I was inquiring about what I was getting charged a fee for. I’m not car savvy and typically afraid of being taken advantage of due to my lack of knowledge and Chris did not do that at all. It was also done quickly, as I waited for the services to be completed.
I had a great experience buying my MDX at Acura of Bayshore. My salesman Brandon went over and beyond finding me the right vehicle to fit me and my family needs. I am very pleased with my vehicle and the overall service I received. Thanks again Brandon for doing such a great job!
Friendly staff, wonderful experience. A special thanks to Mike!!! Phil the finance guy is great also!! They will not keep you there all day like all other car dealerships easy to work with so friendly so helpful and like I said Mike is awesome
Chris took care of me when my car needed brakes and an oil change. Expert top tier care at this location - showed me exactly what I needed and took the time to compare options and gave honest opinions. Exemplary service experience that all other dealerships should model after. Not to mention the car wash was excellent!
I drove 73 miles all the way from New Jersey to Acura of Bayshore. Before I arrived, I spoke to Robert Echevarria and he held a car I was interested in several days prior. Not only was Robert very accommodating to my needs, he was absolutely patient with me all the way through. Robert answered every question I had thoroughly and guided me through the financing process, I was content and happy with the price we negotiated. I highly recommend that you ask for Robert Echevarria, as he is the best salesman I’ve ever encountered, as he made a long process go smooth. The financing manager Yves Olivier was also accommodating and patient, especially since I came with my mom (she also is very thorough with questions) and he made us feel good about this purchase. Overall, I highly recommend this dealership, these guys made car purchasing fun.
Micheal was amazing to work with, and help us find the right fit for what we were looking for. He is very knowledgeable, transparent and answered all our questions . He made us feel comfortable. It was actually the easiest and best car purchase weve made. I would highly recommend Bayshore Acura!
Always treat my wife so nicely. You make us feel safe and no stress over hard sells on what you need all the time. Your service center is the main reason we keep buying Acura’s every time our lease is up
I can’t say enough about the buying experience at Bay Shore Acura. From the moment I walked in, Michael Gamez greeted me, listened to what I was looking for, and was transparent, forthright and honest. And Phil Valasco, the finance manager, was just as pleasant and knowledgeable. All the paperwork was done before I arrived, so no spending an entire afternoon at the dealership. Such a different experience - many dealerships could learn a lot from Bay Shore Acura. Thank you!!!
Both sales and service take really good care of me. Sales people are great, the sales and finance managers are really helpful and the service personnel are a pleasure to deal with. I never go anywhere else with anyone regarding my Acura.
I recently purchased a vehicle from this location. My sales rep, Silder Reyes was great. When I walked into the store, he greeted me and asked me what I was looking for. What I appreciated in Silders style was he didnt pressure me to buy, but educated me on the differences between models along with their pros and cons. I walked out buying a car that day. The attention to detail, the follow-up, updates have made my life easier which is why I would highly recommend this location. You wont be disappointed.
This was the best experience I have ever had at a car dealership by far. Anthony Fratantoni was exceptional- he listened to what i wanted, and what my budget was- and was able to accomodate. The sales process was perfect and seamless, all i had to do was show up, sign papers, and drive away in my new car. Highly recommend Acura of Bay Shore and Anthony Fratantoni!
Totally a great experience. I have owned many new cars in my life. Therefore experience many service departments. This was a pleasurable experience. Polite staff and willing to answer my questions. Great experience.
I had the absolute best experience at ACURA of Bayshore. Larry in the service department is the best! They serviced my car so quickly and washed it!! Love them and Love Acura. I will never buy another make of car. I am officially an Acura girl. My daughter and I both are! (Btw I am using my sons google account as I do not have one. I am Brenda).
The gentlemen who assisted me at the desk when I was checking in for my service appointment was slightly rude & spoke to me in a condescending tone. He also made assumptions before checking my VIN number for my warranty & barely allowed me to explain full details of my appointment.They offered to wash my car post the service & I approved; however, only 1 of 4 of the floor mats were cleaned.
I got a Ram 1500 express quad cab from them in late January of 2021 and they never even gave me the rim key for the lug nuts so I had to pay to get the off to get new tires.. as well I was owed a detail because it wasnt done when I got it. I called up Todd the used car manager and left a voicemail and havent hear from him in months.. Even the radiator cap for the container didnt even snap in.. Other then my truck having those Problems the guy who doesnt work there anymore was nice.
Tenica was excellent. She worked with me to get the best deal. She was flexible with her time, very knowledgeable and I was able to complete the application ahead of time. There was no waiting at the dealer! Very happy with the experience.
Robert E was very helpful and I was able to leave with my first new car. I appreciate not only his time and effort but also his patience. Definitely a great experience.
I recently purchased a brand new Acura ILX and the process from start to finish was great! My salesman, Brandon, went above and beyond and made my purchase as smooth as possible. I highly recommend this dealership!
Everything went smoothly and was done pretty quick. My only complaint is that the loaner care was filthy inside. The center console was disgusting. For spending as much as I have with Acura and it being a luxury brand, this should never be the case.
The best experience Ive ever had at a dealership, hands down! Silder is very experienced and was able to help me and my wife choose a car and get it as soon as the next day! If your looking for a 5 star experience just ask for Silder
I have never had a negative experience at Bay Shore Acura, and I’ve been going there for years. Check-in with Larry was a breeze, my loaner vehicle was waiting for me, and Keith the technician who worked on my MDX did a fantastic job (as always). I even received a call from the Sales department inquiring about an upgrade. Bay Shore Acura never disappoints. I am always satisfied after having my MDX serviced there.
Thanks to Brandon not only was I able to maximize my trade in offer that out beat what any of the competitors were offering me. He personally found me the car I wanted, down to the trim and features . Ive been to different dealerships especially acura and ,at Bayshore Acura I recieved the best service and guidance from Brandon on my new Aspec
As always the team at Bayshore Acura handled my transactions with the highest level of professionalism and care. Anthony is one of the best in the business. Works hard for you the customer!
Well, when you compare something to a horrifying experience anything can look good. But setting that aside, I can objectively say that my experience with Acura of Bay Shore and their salesperson Brittany was top notch. We had driven up from out of state and a bad experience earlier that day at Empire Chevrolet of Huntington. We had called Acura of Bay Shore as a backup while driving. They were willing to provide direct pricing over the phone which was not only incredibly appreciated and transparent but also showed the good faith they have in what they are offering. We ended up working with Brittany and she was wonderful. She came out to greet us outside (in the rain no less) and was pleasant, cheerful, helpful and direct with getting us the car we wanted at a fair and competitive price. The service department did a wonderful job fixing a few minor things with the car before we took delivery later that day. The sales manager I spoke to was also very professional and fair with negotiations. FInally, I also appreciate the understanding and professionalism their financial department had even with us being there well past close. Overall this team made a two incredibly happy customers of us and will recommend this dealership to our friends in the area.
Ronald and the staff I worked with at Acura of Bayshore were phenomenal. I came from out-of-state (4 hour drive) and Ronald was extremely accommodating throughout the entire process. Everything was quick and seamless when I arrived to the dealership. 10/10 experience!
Excellent. Rob Echevarria is one of the best Sales Professionals I’ve ever dealt with. He was a pleasure to work with and I usually don’t feel that way about car sales experiences. He’s exceptional and you should value him highly.
We went in looking for an 2022 RDX A-Spec and came out with an 2022 MDX A-Spec thanks to an incredible deal they offered me. Straight forward and to the point. Quick service. We were done in four hours from start to finish. Huge shoutout to salesman Rob. Your the best. Thank you Acura of Bayshore. It’s been a real pleasure.
I just purchased the rdx aspec amd what a amazing experience the sales man silder Reyes went above and beyond for me. I couldnt be more happier. Thanks again silder Reyes for making my first experience with bayshore Acura amazing deff will be back!
Silder Reyes Is an exceptional salesperson. I had a wonderful experience because of his professionalism and knowledge of the vehicle And the Acura brand.
I just want to say check after your service is complete they claim they change your fluids and they dont. I had a bad experience, which they claim my brake fluid was flush and it wasnt. Im following up with Acura headquarters to get an investigation going on. How they claim they do a service and its not performed.
Service department has really lowered my standards on this dealership. They are not welcoming and created a hostile environment. Not to mention they don’t have anyone who speaks any other language, making things very awkward to anyone who’s first language is not English. Only reason they even get a star is because their sales department is great.
Thank you Lamelle Sands for an amazing sales experience in buying my 96 Competition Yellow Corvette Convertible! I had surgery on my Cervical Spine over a month ago and still am wearing a neck brace.... therefore I cannot drive still.Everything was done over the phone and via text and the car was personally delivered to my home by Lamelle. Pictures do not do it justice! It is spotless! Thank you for the great deal and the customer service. You are truly a wonderful salesman and Acura of Bayshore has my vote for a 5 star dealership.
Everyone very friendly. Pedro very helpful with technical description of infotainment system. Really quite painless car buying experience thanks
Great! Mike Gamez is very knowledgeable and provided us with the needed insight in order to make the BEST possible decision. He and Ives were a TREMENDOUS help! Thank you, thank you!
They want $5000 over MRSP for the new Acura Integra . Im happy to re-review if they sell me one at MSRP or below.
Chris at the service desk made my visit easy. He explained what services were needed on my MDX and how long everything would take. I would definitely recommend Bay Shore Acura.
I needed my yearly inspection done. Handled timely and received a complimentary car wash. Great job.
I just leased a TLX. Everyone at this dealership was friendly and polite. James, the sales consultant, was very helpful and a pleasure to work with.
I was very pleased with the work that was done on my MDX and also the wonderful service provided by Larry (I hope I got his name right). He made sure I got the best price possible and was very knowledgeable and courteous. I would have given 5 stars but for two things: the service took an hour longer than I was told and the waiting area is simply unacceptable for a luxury brand. I previously owned a Mazda and the nearby dealership and service center is stellar. Acura of Bay Shore has simply got to up its game to be truly considered among the likes of Mercedes, BMW and Lexus.
This dealership is excellent! Everyone I dealt with while leasing my new Acura MDX was a pleasure! Brandon Martin helped with picking our new vehicle out there was no pressure & he was extremely informative! Picking up the new vehicle was also a pleasure they had us in and out without any hassle and had someone if I’m correct his name was Mike take out the time to go over all the new technology the car has to offer. He was extremely patient and helpful!! I would recommend this dealership to anyone interested in leasing or buying a new Acura!!
I love this dealership! The service dept is great! They treat everyone so well and I always understand what is being done with my car before its done! Plus, i always leave with a washed and vacuumed car!
Was in for my first service on my ‘22 MDX A-Spec…Jimel was righton the time it would take…one hour…out the door. Actually, wentinto the showroom complaining about my salesman & the sakesmanager…Todd. I left messages twice…each for both…also twoeMails twice…each for both…this was months ago: STILL waiting.As a point of info…my brother in law chose not to purchase anAcura from your dealership when he heard of how much “sales”cares after you’ve got the car & they’ve got your money. I must saythough… the service department seems to be very well run…friendly,fairly quick & know what they’re doing. Theo
Bay Shore Acura always strives to give customers a premium service experience. This RDX is my third lease from Bay Shore Acura. The very competent and efficient service department is a major factor in my continued loyalty.
I had the greatest experience with Bayshore Acura! When the old lease was up on my Mazda I went to go take a look at Acura. They made the process so quick and easy. They had bought out my previous leased vehicle and put me into one of their cars and I couldn’t be happier!I WILL ONLY be leasing with Acura from now on!
My first time at Acura after purchasing my 2021 RDX in June. Everyone was professional with a nice atmosphere. I was there for oil change, tire rotation and reinstalling a new technology update. Everything went smooth, and was there shorter time than anticipated. A good experience.
Excellent as always, very thorough and trustworthy, by far the best dealer experience I had compared to the many others I have experienced. Keep up the great and honest work you all do there!!! Customer of me and my extended family for life!!
After a horrible experience at other dealerships, I was relieved to have found a dealership that was honest and trustworthy. I went to other dealerships that tried ripping me off, just to come to Acura in Bayshore and work with Brandon Martin who was absolutely amazing! He didn’t make me feel pressured, he was very transparent the entire time and did his best to make sure that I received the best deal possible. He was very patient and understanding. The deal that he gave me was by far better than any other deal other dealerships offered me. I am so grateful to have driven off in such a beautiful vehicle for such a great price. Michael also did an amazing job at explaining all of the car’s features. He was also very patient with me and my hundreds of questions. I am very grateful for his assistance. The finance manager (I’m sorry I missed your name) was also very helpful and explained everything to me in detail, which not many dealerships do. They just say “sign here, here and here”. Thank you so much Brandon and the entire staff at Bayshore Acura!!
I just purchased a used car from this dealership, I have to say after many months of looking for a car and the many different brands I am extremely happy with my purchase. The car is Beautiful! The staff especially Silder was exceptional and helpful. I recommend him and this dealership to anyone and everyone!
I have had my new Acura RDX for about a month now. I do not know where to even begin telling you about the amazing experience I had at the Acura dealership located in Bay Shore, NY. Jose, Silder and Mike each took their time to guide me through the entire process. Their professionalism and patience with every detail was outstanding. Mr. Jose Reyes was able to arrange my pick up since I was having some issues around the time of my acquisition. He took the time to respond promptly to my messages and connect with me on a human level. I will recommend this car and location to anyone looking to get a new car. They really know how to treat you like royalty. Way to go!
Great service from the service writer, Dispatcher and technician.General Manager Joe Liotta also came out to check on me as I waited for my car.Great staff,Always a pleasure going to get my car serviced
Like always they are so friendly n have great personality no matter what there day is like .I been a customer for over 7yrs or more never did I have a bad experience. appreciate everything you do
Had a great experience with the service department. Chris Q is so attentive and communicates through the whole process from start to finish. I have never experienced the level of service I get at Acura of Bay shore. I have been to other dealerships who dont communicate at all and service takes forever and you have no idea what they are even doing because no one calls you till your car is ready for pickup and your bill is hundreds of dollars. Chris Q called me 30 mins after dropping my car for service and told me everything that was needed, how much it would cost and how long it would take to service. He was very knowledgeable and even checks for warranty info in case there is anything covered under warranty. Highly recommend them for all your service needs. They go above and beyond to make sure that the customer is happy. I will not go anywhere else to service my Acura.
My car wasnt taken in to be serviced until I asked if my car was finished yet. When I looked in the service area, I didnt see the car. After that reminder, they did bring my car right in, the service was done very quickly (just oil change and tire rotation) The car was washed and the passenger mat was still soaking wet. I was told the tire pressure were all set at 33 yet the dashboard tire ap showed differently. In fairness they were quite busy.
Why is the service center waiting area so small? Acura is supposed to be a “luxury” or “premium” car company but the service experience says otherwise. I’m sorry but my local Toyota service center feels more premium than Acura Bay Shore. Acura makes good new cars but now they needs to differentiate between Honda in the dealership experience for customers to truly consider them “luxury.”
Rob was amazing! He was able to answer all my questions and get me a good deal even in the middle of the car shortage when other dealerships were giving quotes for way more money. I would definitely recommend this dealership and Rob to anyone looking for a new car.
Great experience at Bayshore Acura. Brandon was excellent at getting the best price for me. He was very patient while I decided which color I wanted to choose. Very understanding that a vehicle purchase is a big investment and didn’t rush me through. Pedro, who walked me through all the amazing features made the experience delightful. The finance director was also so pleasant to speak to and got me out as quick as possible. I highly recommend!Possible.
Robert was AMAZING! Buying a vehicle is usually a long dragged out process and he made it quick and painless. He listened to me and my husband and was trustworthy throughout the entire process. Never once felt rushed out the door or into buying. Explored all our options and he was so knowledgeable. I’d give this man 10 stars if I could!!!Yess from finance department was a pleasure to work with as well. Best dealership I’ve been to. Helpful, courteous and made us feel at ease with our purchase. THANK YOU!
James Dieppa was a pleasure to work. He was very friendly and thorough. He made sure we were comfortable and all of our questions was answered. We are very happy with our purchase. Thank you!
Ive been getting my 2008 Type-S serviced here since I bought it off lease at another dealer. On 10/30 I came in for an oil change and tire rotation. Jimel from Service handled everything well and I was on my way in less than an hour. I think it was Robert who did the great work. Im impressed with the ongoing remodeling of the dealership!
Always a pleasure coming to this location. Lawrence was my service advisor and hw was patient and efficient. In and out with a clean car and a smile. Thanks Acura!!!
This past weekend I purchased my new Acura TLX 2019. This dealership was amazing so happy I came to them, Diego and Jose went above and beyond in helping me get the best deal. They made this experience so much more easier then I expected it to be. I recommend you to stop by this dealership they will get you the best deal available. Enjoying my new ride, thanks guys!!
I just bought my first Acura. This is about the 28th car I have bought in my life. The overall experience was great and the salesman wasn’t pushy or mean like most that I have met. They gave me a good price for my trade in and I love my new RDX.
My Rep. , Mr. Christopher Quatt, who Service me on 4/26/22, was Great. This Dealership always has Beautiful customer service. Since, I purchased my Vehicle in 2014, They have always been very Attentive and Caring. I have dealt with a lot of the Reps., and some have left since then, but the Service is still Fantastic! Mr. Christopher Q. is a Fantastic Rep. He explained the details of what was going on with my Repairs, while I was waiting for them to finish. Although, I did not expect to spend as much, Im always confident in this Facility to perform all of my Repairs to the Highest degree and they always do! They stand behind their Work!
What a great experience I had at the Bayshore Acura. The process was smooth from beginning to end. My salesman Matt was professional, genuine and true to his word. Thank you again for a pleasant experience.
I had an appointment for the next day and dropped it off the night before and the guy said do you want to wait ill have it done in an hour? He had it done in a half hour and I got to watch Netflix in the waiting room! Great customer service, it saved me alot of time!
I had the pleasure of dealing with Jim , Steve and Larry all were very nice gentleman, they helped answer all my questions. They all really went out of their way especially the mechanic Steve, he wasnt giving up on the noise that I heard my car so he took me for a ride. They are all so awesome, I will always get my truck serviced in Bayshore Acura
My car buying experience at Acura of Bayshore can be summed up in so many words, but the one that quickly comes to mind.is AWESOME. From the initial phone call answered by Paul, to the always professional way our purchase was handled by Brandon to the completion of the sale by Kazim the service was first rate. I highly recommend going there for your next purchase.
I loved working with Tenica Roberts, Retention Manager! She was superb. She was extremely professional, personable and above all a peoples person. Someone you can trust. She was able to gain my business as a repeat Acura customer. I had contacted several dealers, left messages via telephone and online and had gotten no responses. Immediately once I called Acura of Bay Shore, after I had been received another letter; not counting the 20-30 I had already gotten from Acura of Bay Shore reminding me of my how many days my lease would expire I was transferred to her department. I even got for my husbands SUV who does not have a Acura. Being the sales person, as well I was truly impressed by their direct mail marketing.I set an appointment and she immediately followed up to see if I was on my way, meanwhile I was at another dealership in Huntington checking one last time if they would work with me on my lease return.Since Tenica was responsive and followed up with me to see if I would be coming in to see her, I was so impressed by her customer service and sales skills.Once I met with her she made me feel comfortable as I weighed my options to upgrade from RDX to the MDX. She was so honest and has a gentle soul I immediately made my decision to choose of Acura of Bay Shore.Sorry I am wrote and epistle, but word cannot describe how wonderful she is and and therefore I a highly recommend her! I will be a customer for life.
I have leased through Acura of Bay Shore since October of 2017. Each experience, each service, each interaction has been so easy and comfortable. Everyone from the sales reps to service are more than helpful and such a pleasure to work with.
I had a great car shopping experience with Robert Echevarría. Robert was very welcoming, professional & transparent throughout the whole process. He made the process seamless. I would highly recommend Robert to anyone who is looking to purchase an Acura. Overall, one of the best experiences I encountered.
Acura Bayshore service- Robert in particular, went above and beyond taking care of my car. I had a nail in my rear tire that caused loss of tire pressure necessitating aire to be put in every few hours. I had the tire coverage with my 2021 RDX and when my husband took my car into Acura Bayshore at 5pm he was originally told the service couldnt be completed at that time. Robert heard my husband and I on the phone and knew how concerned I was about driving the car with the tire compromised. The new tire was put on my car and Robert also noticed my car was due for an inspection and asked if we wanted it done at the same time. The service was outstanding. I was veryimpressed with the responsiveness and consideration of the service department.
Matt was our salesperson and he was extremely knowledgeable about the Acura RDX which we were interested in. He was always very professional and never pushy, which i hate . He was just a real pleasure to do business with and will refer our friends to him!
I had the best experience with purchasing my 2019 Acura RDX with Carlos! He was so polite and NOT pushy at all. He made me feel great about my decision. I would 100% use Carlos again and I highly recommend him! Thanks Carlos!
Anthony provided an outstanding personal service for my new lease. He answered all my questions and made the process super easy. Thank you so much for your professionalism!
If you want smooth seamless quick service ask for Ronald Cobos! He was very efficient, knowledgeable and took heed to what I specifically wanted and ensured to deliver nothing short of that. This was the fastest and most satisfying service I ever had at a dealership. I was literally shocked because of all the negative stigma I’ve held on to with so many other dealerships over the years just trying to get over on you and finally somebody proved me wrong. They all aren’t the same! There are genuine salesmen out there who actually want to help YOU and not just themselves. Ronald shown and proved that!
Excellent service from all the staff, especially Robert, very helpful and professional. Hands down, one of the best experience in a car dealership.
Delivered exactly what I wanted at the agreed upon price. No pressure. Thank you. Robert E. was very thorough and understanding and the finance team made it easy. No High pressure.
Absolutely love my 2022 Acura MDX Aspec pkg. Thanks to Brandon and Antonio for making this happen effortlessly for me. Will highly recommend them to anyone I know looking for an Acura. Thanks again guys!!
Had a blowout from a pothole and needed the tire replaced- had it towed to Acura Bay Shore. Fortunately we had the tire insurance & it went smoothly, the car was left and they had it ready at the time promised
Diego Bonilla Was the most knowledgeable and straightforward sales manager Ive ever dealt with. Ive been and acura customer since 2006 And this experience by far has been the best one . Despite being so busy as sales managers usually are. Diego gave me all my options , stood with me and figured out what was best for me. I appreciated that the most. Thank you Diego, Acura of Bayshore and their whole staff for making this experience flawless.
It was a pleasure doing business with my salesman Robert Echevarria. I told he what I was looking for, an Acura TLX in white and all the features, I would like. In 3 hours time, Robert had me in that car, driving off the lot. My experience was incredible and cannot thank him enough. Robert is definitely an asset at Acura of Bay Shore.
The best Acura dealership on Long Island my car was not starting took my car in gave me a new battery everything was covered under warranty in an out in an hour thank you 😎
Great experience with my salesman Carlos and everyone else at the dealership. Very transparent, friendly and easy to work with.
Got my MDX Tech from Acura of Bay Shore and i could not be happier. Jay Crawbuck in sales did a great job.They had exactly what i wanted (white/black) with package i wanted (Tech) for the best price around. The free lifetime maintenance is a great added bonus.I will definitely be getting my future Acuras here!
They are very professional, they treat me excellent my transaction went smooth and clear no hidden fees, Im very pleased with all the assistance I got from them. I recommend this place specially Jose and Silder they are the best👍🙏
Easy to deal with very professional pricing was very good especially considering it was all Acura parts and the service rep Matt was amazing always is
Howard Singer was an excellent sales consultant. My experience with Howard and Acura of Bayshore was an amazing one. Thank you, Howard, Yves for all you did for me in my purchase.
Although I waited a little while due to our current COVID epidemic, service was still impeccable. The service manager was great. “Service with a smile” that’s high quality by my standards. Thank you
My sales agent Tenica was very courteous and kept me abreast of the transaction as I awaited my trade in opportunity. We have been customers of Bayshore Acura for over 15 years or so and they have been a great dealership partner.
This is my fourth Acura that I have leased from Acura of Bay Shore. They are very courteous and professional. I always enjoy dealing with Anthony Frantontoni the leasing specialist. He got me a great deal on my 2021 Tlx Aspec. Definitely leave a message for him and he will promptly call you back. The sales managers are fair and the service department is efficient as well.
Love my new Acura RDX! I had the best experience at Acura of Bay Shore! The assistance I received from Rob was amazing and attentive. He was extremely patient with me and found the car of my dreams! I also received excellent guidance from Phill. Antonio and the Acura of Bay Shore team continued to follow up with me after my purchase. Being apart of the Acura family I will definitely be back to Bay Shore for future purchases!
Waiting area was very pleasant to be at. Clean and many complimentary amenities. Service was fast and good service. Will keep visiting Acura of Bay Shore.
My experience with Acura of Bayshore was the purchase of a Toyota Tacoma TRD, Howard was my salesman , his salesmanship and product knowledge was excellent, however upon taking ownership of my vehicle either he or his department failed to clean and detail the vehicle. He did replace the rear bumper back to a factory bumper which was an aftermarket type at my expense. My initial thought was had I purchased an Acura this would not have been the case. Acura of Bayshore service department was outstanding! I want to commend Larry from the service department. He really took care of every issue I specified. Larry not only gives great customer service but raises the bar to the next level with customer excellence.
Got my 2nd lease with Acura of Bayshore and they were great! I want to thank Jose, Tenica and Joe for being so easy to work with and giving me the best price! Will continue to come to you guys!
All I can say is WOW!!! Long Island is full of car dealerships but, Acura of Bay Shore truly stands out in a positive way! A huge THANK YOU to Carlos and Kazim, who made my car buying experience seamless and quick. They truly did all the hard work and can’t let that go unnoticed. I definitely recommend Acura of Bay Shore! Ask for Carlos and Kazim, they will take care of you!!
Great service and a great experience! Chris always does an above an beyond job taking care of everything and communicating very well.
It was a pleasure doing business with Acura of Bay Shore. James was amazing; he communicated clearly, set clear expectations and followed up appropriately. Highly recommended.
My appointment was at 5 I was taken on time, the staff was courteous and explained what was being done. Everyone was friendly I would highly recommend Bayshore Acura
Brandon was a great gentleman and the sale of my new Acura white with red leather seats is a great looking car . I have owned 3 Acura and it’s a fantastic car .
Bay Shore Acura is exactly how car buying should be. Everything was exactly as expected without any hidden tricks! I had the wonderful pleasure of working with Sandy as my sales rep. This is someone who knows how to help the customer first. He went above my expectations to complete my out of state sale. Employees like Sandy make the customer feel relaxed and trustworthy throughout the entire car buying process. Sandy and the entire Bay Shore Acura team deserve the 5 star rating for the exceptional customer experience they provided me!
We came in looking at a Hyundai and were disappointed to find out it wasn’t the car we had in mind (we didn’t do enough research on the car) but our salesman Brandon was amazing. He kept us informed on all the cars they had on lot that stayed within our budget and didn’t overwhelm us or pressure us into feeling like we had to make any rash decisions. We left with a 2018 Honda HR-V and couldn’t be happier with our choice! In 3 hrs they had us driving out the door confident with our sales team and our new car. I will be recommending Brandon and the family of Acura of bay shore to all my friends and family.
A great car shopping experience. 5 stars to our salesman Anthony Fratantoni, absolute professional. Cant recommend him enough. Also, Phil in finance was a gem. They helped make a usually stressful process super easy. Thanks again!
I want to begin this review by stating. I DO NOT USUALLY WRITE REVIEWS. I reached out via internet inquiring about the thin possibility of purchasing or leasing a MDX or RDX. Now, I was not able to at this time but when the time is RIGHT I will be returning to this dealership. Lisa in Internet sales is a jewel. She was very kind and understanding. I know when the time is right for me, I will be returning to Acura Of Bayshore with the hope of driving out with my dream vehicle. Now I couldve purchased a sedan but that is not my desire at this time. Thank you to Lisa B. for your customer service. You truly are one of a kind.
The used car selection was pretty extensive. Matt took his time looking at different new and used cars. He was very informative and I didn’t feel pressured at all. I’m very happy with the car we selected.
I was very stressed about getting a car being a new time buyer, but I had the pleasure of working with Robert! He really understood what type of car I wanted and took the time out to explain the kind of vehicles he recommended and what leasing/financing would entail. I am very happy with the service I got and my new Acura! 10/10 recommend this place.
From start to finish the service i received was unmatched..Tenica is great! Wonderful Service served with a smile.
Extremely professional and friendly staff that worked with me on getting a great deal done on a new MDX!! I dealt with Tenica who was excellent, very knowledgeable and helpful throughout the entire process. I highly recommend using Acura of Bayshore for your next car.
Howard is absolutely incredible and went the extra mile in helping us with our MDX lease. My husband and I had originally leased an MDX from a different dealership on LI, but a tree fell on our car. The car being totaled, we wanted to shop around before leasing again because the original dealership/salesperson experience was a little sour. Our salesperson from the other dealership was at times rude and dishonest (last minute switching the price and lying about it). A friend highly recommended Howard, and we are so thankful we worked with him instead! He was patient, kind, and gave us a much better lease deal. He was not just trying to make a sale. He genuinely did his part to help us out, and even spent an hour explaining all the features of the MDX. I learned so much and had no idea all the functionalities. Last salesperson told us to go “YouTube” it with zero enthusiasm. Honestly, we have been car shopping for a while and we have never had such a smooth and easy experience. The customer service at Bay Shore is top notch! Such a stark contrast to our initial experience - just come to the Bay Shore location. Wish we came here initially and very fortunate for that tree- without it we would be overpaying for this lease. Thank you once again Howard!
Acura of Bay Shore is the best dealership hands down! between their product knowledge and their fantastic customer service, they make you feel like you’re family. Special thanks to Ronald our go to guy. The relationship Ronald forms with his customer is beyond excellents. I highly recommend Ronald & the Acura of Bay Shore team.
I had an amazing experience at Acura of Bay Shore as a first time customer. Sandy was able to show me the new 2021 TLX and walk me through the leasing options. He was transparent and offered me a great deal with the help of Jose, the sales manager. Throughout the entire process, Sandy was very patient and made the experience comfortable and stress-free. I’m very happy with my decision, and I would highly recommend anyone looking for an Acura to visit this dealership and talk with Sandy.
Coming here was simple and easy. Howard helped my mother out till the end and was very genuine. I told him if I didnt recently purchase my car i would have been shopping here with him. Thanks Howard, you are appreciated.
I had a great experience bringing my car in. Everyone at service department was very nice and kind. They reschedule my appointment since it would take a long time to work on the car and will give me a loaner, instead of having me spend the whole day waiting which was very nice.
Matthew Santiago (and Tenica) were considerate and excellent sales reps at Acura of Bay Shore. Great information & help, no pressure. I ended up buying a new RDX and am very satisfied with the experience I had.
This past weekend I had the pleasure to stop by Acura of Bayshore to see if I could upgrade from my TLX to an RDX and I did just that. I had a great encounter with Silder Reyes. He helped me throughout my entire process and thankfully got me the car I wanted. I want to thank him for the care and hospitality he showed me. I am one happy customer.
In the past month we have gotten two cars from Acura Bay Shore. Everyone there is incredibly nice and attentive, but specifically Ronald Cobos was who helped us. He was awesome, and so helpful, incredibly knowledgeable, and made the whole process so easy. We bought one car about a month ago, and when our other lease was up we knew we wanted to go back to Ronald to get a second car. Thanks to Ronald, Acura Bayshore will have long term customers from us as a result. If you are looking for a car salesman who is great at what he does, Ronald is your guy. I would also like to mention that Pedro did a great job showing us how to use the car and all its features, and Kazim in finance was great as well. Very happy with my experience at Acura Bayshore!
Best experience ever definitely will recommend to all my friends and family members special thanks to Larry at the service department for making it right..
These guys are awesome! I went to test drive an Acura not expecting much and was pleasantly surprised by the RDX. What sealed the deal for me were Norman and Jose. They were both amazing to deal with, upfront with me, very patient in answering all my questions and gave us a great price! They even worked tirelessly to get us a car color we would be happy with. I would not hesitate in recommending them to anyone!
Internet purchase during the pandemic. Howard Singer made this first time experience very gratifying and is very patient. Even when there were hiccups he and the team addressed it thoroughly. Their lower rates are genuine and the cars are in impeccable form. It was worth the drive and they threw in some extra perks when I got there. I would definitely recommend; ask for Howard.
Hi, I just wanted to say that everyone here at Acura Bayshore is amazing! Great people and conversations. Howard was an excellent help and guided me through the process of leasing my current car. He is a great listener, and explained everything in terms I could understand. Howard is the man you want to look for if you are looking for a new car! 10/10 service!
I just want to say that Robert did an amazing job from start to finish with selling me my new Acura. Not only did he help me get lower payments but he helped me into a lease which I’ve always wanted to do but other dealers always told me I couldn’t cause of credit issues. He went above and beyond in such a sufficient timely manner and met all of my needs. I am more then satisfied and grateful for all of his hard work to make me feel comfortable with making this change. I will most definitely be returning to Acura of bay shore to see Robert again in 3 years when it’s time for me to get into a new Acura ! Thank you again Robert and the Acura of bayshore team for everything !
This was my second purchase with Acura of Bay Shore, Ronald was nothing but the best. Thank you for another great experience!
Had an awesome experiencing leasing my brand new ILX from Acura of Bay Shore. Norman was the best! He helped me pick out my car and had the answer to all of my questions or concerns. Jose helped work out the great deal that I got and I was on the road shortly after. The whole process was made so effortless and convenient by them. I highly recommend Norman and Acura of Bay Shore!
Excellent sales and customer service. A big thank you to anthony (sales) and kenney (service). If you want to buy an Acura go see Anthony at Acura of bayshore
I recently bought two cars, six months apart, with Norman at Acura of Bayshore. He makes the car buying experience enjoyable especially in times like these. He will go above and beyond for you. If you want honesty and a great deal just ask for him. He will always provide excellent service!!! Thanks again for everything Norman, our family will always work with you!!!
Ronald Cobos sold me my car this past week and I am I love with it. He came highly recommended to me from a family member and I am so happy I chose to come see Ronald in Bayshore even though Wantagh Acura is closer to me! I had an amazing experience and will 100% be back to purchase my next car when the other lease is up. Ronald has a customer for life in me. Thank you to the entire Bayshore Acura team for making my experience incredible!
Great experience leasing from here. I really enjoyed working with Anthony, he is the best!
I wanted to buy a car here. They stated they couldn’t get me approved. Funny because I went to another dealership and was approved instantly. I have been to the dealership 3 times for my refund on the car I wished to purchase. A week has gone by and I am told the general manager isn’t in to sign it. They say the manager hasn’t been in at all this week. How can they keep my deposit. I am tired of the run around. Refund my money already
Howard was the best!!! This was my first time buying a car and he really did make me feel comfortable even though I was nervous, I really do appreciate him and would definitely come back to him for help. He’s a great asset to this team. Thanks again Howard!!
Started the discussion online with Kayla before moving on to sales with Robert - both were so helpful, transparent, and fast (unlike every dealership Ive been to on Long Island).Picking up the car was so easy too - thanks to Robert and his team it took like 30 mins. Everyone was friendly, down to earth, and helpful - such an anomaly for car dealerships.Im definitely sticking with this Acura moving forward.
Brandon Martin sold us our Acura MDX and we cannot thank him enough for a smooth and relaxing experience. He was knowledgeable, accommodating and very nice. We highly recommend him and the Acura dealership in Bay Shore!!
We just recently bought an Acura RDX from Acura of Bayshore. Norman was extremely help and made the process as smooth as possible! He was informative, honest and ensured us of any questions we had! Pedro also did an excellent job explaining all the cars features upon pick up. Thank you to him and his team. I would highly recommend using Norman for your next purchase!
Ive been coming here the last 12 years. Iam always happy with the service. They are very professional and respectful to customers.
Buying a car is usually stressful. Bayshore Acura really made the process stress free. This is my first Acura and I am extremely pleased with the customer service I experienced. My salesman Howard was amazing along with Joe Liotta the Business/ Finance manager really went above and beyond. I love my new ILX and I will be a repeat customer! Thank you!
I had a great experience at this location. I had the pleasure of working with Robert. He definitely made the experience better than expected. Car shopping is super stressful to begin with, but having him at every step made it easier. I highly recommend him to anyone that goes to Acura in Bayshore.
I already know the quality Acura offers as I currently own 2. My wife and I decided to stop into Acura of Bay Shore to see if they had anything to suit our needs.Our salesperson was Brittany who is a very nice young lady. Well, first thing is, it’s NOT the dog and pony show we customers may have experienced at other dealerships. Brittany was able to quickly find us an RDX to suit our budget. I’m the kind of guy who gets an itch and has to scratch it meaning I woke up that day with zero intention of going out to buy a car. Now I’ve been in sales & sales management my entire life.It was refreshing that, in no way, was I pressured to buy. Was there a TO process? Yes. However, I was dealt with respectfully. My wife and I had to be sure we were going to make the right purchase decision even though I needed a new car like I need a Milkshake.We opted to buy the RDX which was the same as the one I was driving, just 2 years newer. I was able to get my ducks in line for pick up the following day. We met with Joe, the finance manager who was experienced, friendly & cordial. Normally I don’t buy extended warranties especially on these great Acuras. However, Joe suggested a viable option that made it a no-brainer. Again, did I feel pressure? No!It was baseball like it aught to be. I believe it was a win win situation for all. Even though we salepeople are the easiest to sell to almost akin to a “lay down,” I believe I got a great vehicle, again, at a very fair price.Thank you Brittany, Joe & Acura of Bay Shore for a job well done!
Today I purchased the 2022 Acura TLX aspec, Rob helped me throughout the process very kind and very helpful couldnt ask for better sale consultant, if you arent sure with who to go with Ask for Rob you wont regret it
Staff was efficient and friendly. Appointment was taken when promised and delivered when promised. Keep up the good work.
I just bought an Acura MDX and the deal couldn’t go any smoother. Norman, the customer service gentleman, made negotiation process well worth it and very easy. The staff is very willing to work around your price. In general, Awesome place for new and used/certified cars.
The salesman Robert was extremely helpful and made the entire process so easy. I brought in my Acura RDX and changed to an ACURA LTX in one smooth transaction, in and out the same day.
I worked with Lamelle and he was fantastic. He made the whole process as least of a headache as possible and was always available to communicate with me even on his day off. I’ve been to many dealers trying to get a car and no one took me seriously as a 23 year old trying to get a loan by myself. They were courteous, professional and pleasant the whole time and didn’t treat me any different than anyone else and went out of their way to help me. Definitely recommend!
I leased an Acura MDX back in 2017 and I loved it so much I decided to purchase a newer model. It was just my luck that a 2018 Acura MDX landed in the Acura of Bayshore dealership. Upon arrival, I was greeted by a salesman named Norman. He was so warm and kind. He quickly showed me the SUV I was interested in and was able to convince his manager to slightly reduce the price to make me happy! He stayed in contact with me throughout the entire process, making sure he answered any questions I had. When I picked up the car, it was pristine! Although it was a 2018, when I got into MY new SUV it felt, smelled and looked like brand new car. He even recommended a must have warranty for tires and rims. I no longer have to worry about curbside accidents. Thank you Norman for making my dreams come true!
I had a wonderful experience at this location. Edwin was our salesman and he made me and my wife feel comfortable throughout the process of buying our new RDX. He was professional and courteous and I would recommend him to anyone buying a car. Thank you Bayshire Acura.
My experience was great! Everyone is friendly . Larry in the service dept is very professional and kind! Acura is very fortunate to have him working there. Thank you for your service
I have leased my last 4 cars from Acura of Bayshore. They treat you with respect and recognize that your time is valuable and at the same time not make you feel rushed.If you need to speak to someone, Anthony Fratantoni is the guy you need to ask for. He will ask the right questions and find a way to get the car you want into a budget you can afford. He builds relationships better than anyone I have ever seen in the industry. He values your business and makes you feel comfortable during the entire process.The service/parts department is second to none as well. I get all my vehicles serviced at the dealership and dealing with Kenny McKeever makes what most people think is dreadful chore into a pleasurable experience.If you have ever felt slimy and taken advantage of in the past when buying/leasing a new car, it’s time you check out Acura of Bayshore.
Had an excellent experience at Acura of Bay Shore working with Brandon. Terrific young man. Patient, positive, helpful, and not at all pushy. I highly recommend him. He is eager to help, but is happy to leave your your space.We bought a modest used car, yet Brandon treated me as he would a $50K customer. Very refreshing.Best experience with the money guy Ive ever had. Spoke to Phil about Singapore, the Philippines, and being safe with COVID.Ive driven Hondas and Acuras for 34 years. Acura of Bay Shore appreciates knowledgable customers and treats customers with respect.
First time at bay shore Acura amazing fast service. See Ronald c. Amazing salesmen
I picked up my RDX 12/15/20! I can honestly say my experience was 100% positive. Awesome customer service! Not pushy at all. I was pre approved with a credit union who was giving me a hard time about paperwork and associate Brandon Martin spoke to his manager/finance team and they were able to get me approved at the same rate. Im so excited to start the new year with my new car. Thank you to Brandon and the team at Acura of Bayshore!
The staff and service was EXCEPTIONAL.The waiting area was clean and comfortable.Thank you for this great experience.
Once again great service at Acura. Had a B-1 service for my car. Dealership is first class!
By far the best car buying experience I’ve ever had. No last minute fees, no nonsense. They aggressively priced their car and we walked away with a great deal. Norman was a pleasure to deal with. He went above and beyond to make this a smooth transaction. The staff at Acura of Bay Shore was friendly and accommodating. Highly recommend them to anyone. Thanks again, Norman!
I was thinking of trading in my 2012 Acura for a few months. Matt M. Kept in touch to send me inventory that matched my needs but was never pushy. When I was finally ready, I met Norman who laid out all my options. Buying new vs. used vs. leasing. He was knowledgeable , kind and gave me a great deal. Yves in financing worked with me to get me the best package; One that I was comfortable with and could afford. Tom was the best! He approved the offer and I walked out with a gorgeous 2019 Acura ILX - I leased with so many incentives that I wonder why anyone would still buy a car outright. Thank you to everyone at Acura of bay shore. I am still amazed at how seamlessly this all worked out and would say to anyone looking for an Acura to go to this dealership! Thanks guys!
The sales person Silder Reyes is the best this is my second Acura with Bay Shore.
We have now purchase 3 vehicles from Acura of Bay Shore Had my TLX serviced yesterday In - and - done. Professional and pleasant. Cant ask for more
First time i had service on my 2021 TLX. Chris took care of me and was very professional and personable. great experience compared with other dealerships i dealt with in the past
Paul, the salesman was polite, accommodating and very helpful. He went above abs beyond to make sure I was able to make an informed decision and to get the car I wanted!
Car buying made easy. The staff was professional and courteous. Highly recommended.
I came to Acura of Bay Shore to lease a car as my lease was coming to an end. This is by far the best dealership I have ever been to. Our sales associate, Jose Reyes was so great to deal with. He was incredibly knowledgeable, pleasant, friendly, kind, and made us feel so comfortable with the whole process. He explained everything and answered all of our questions.. and we had a lot of them! The sales manager, Dan Marteen was so great and accommodating. He was very involved with the whole process from beginning to end and was very helpful! Yves, the finance manager, was also very kind, personable, and friendly. When it was time to take the car, Jose took his time showing me all the features of the car, despite the fact that I know they were very busy that day. We did shop around, but came back to Acura of Bay Shore because of their kindness, professionalism, honesty, and competitive pricing. I have already recommended them to 2 of my close friends and will continue to do so. I love my new car and really feel so great about my whole experience with them. Car shopping can be rather stressful but they made it so much easier and pleasant. I could not be happier. Thank you Jose, Daniel, and Yves! I’ll be back for sure.
Great experience at Acura of Bayshore we were able to get the car we wanted for a good price. Brandon was very helpful and had our car ready for a test drive as soon as we arrived. The entire process took a little longer than expected so Brandon took the liberty to order some lunch for us ,which it was a nice touch. I will recommend Brandon to all of my friends and family. Thank you Acura of Bayshore
Amazing service and relationship with this dealership and it’s amazing staff! Have been buying cars here for years and always have been treated the best and the best deals they can give on a vehicle. Thank you Anthony for getting me the MDX I wanted.
This was my first time leasing a vehicle through Acura of Bay Shore and I have to say it was definitely a positive and pleasurable experience thanks to Robert. Even though its exciting to purchase a new a car, I was not looking forward to it. Robert was a great help and made the process quick and easy. I couldnt be happier and more pleased with the service that I received. Not only would I recommend Acura of Bay Shore, but I would definitely recommend going to see Robert. Thank you for a wonderful experience and I LOVE MY ACURA MDX!Michele Intreglia
The best service dept. quick, honest and Jim truly was a pleasure to deal with. Way to go Acura of bayshore! I’ll keep recommending this service dept. to friends and family.
I was looking to buy a car this summer. Went from dealer to dealer. I found Acura of Bayshore. Now I live in Queens but I figured what the heck why not. It was the best decision. They made my experience as simple as possible. The salesman I dealt with, Norman, was a pleasure to work with and speak too. I highly recommend this dealership. Aside from having fantastic prices, they have alot of cars on the lot for you to look at. Highly recommended.
Very friendly and comfortable atmosphere. Great coffee and snacks. Xmas decorations were so nice I took pics of my grandson there.
Really great experience buying my New Acura RDX. Loved working with Tony! He was really great and so thorough with reviewing the car with me and helping me with some new added features. The showroom is so pleasant and doesnt give you that chaos feeling like most other dealerships. Very professional and you can really tell everyone that works there is very proud and happy.
Silder (for the second time) helped me get a beautiful new TLX Aspec, it was a seamless experience and I am beyond happy!
Best dealer experience no lie. Gave me a great deal and kept their word throughout the entire process. I will never go anywhere else for an Acura
Truly appreciated!! The gentlemen we worked with, in the purchase of our vehicle, are wonderful! Edwin, Todd and Yves worked diligently from the beginning to the end of our visit to ensure we were completely satisfied with experience and our purchase. They were all kind, professional, knowledgeable, patient and each went above and beyond in their respective areas providing exceptional customer service.
I am writing this review to keep my promise to a good man. I brought my wife to the car dealerships that had the SUVs we were interested in. Once we arrived at Acura of Bayshore two bars were set.The salesman was next level. He had the right mix of personality, knowledge and professionalism. There were no questions he could not answer, no missed opportunity for a joke and the ability to get us an awesome deal.The RDX is actually amazing. We fell in love instantly. I was hooked the moment I saw my wifes face. We went to other dealers after we test drove the RDX, it was wasted time. The bar was set too high. We immediately returned and purchased the 2021.Thank you Norman (our salesman) and staff for an excellent experience and car.
Howard singer was the absolute best sales person I have ever came in contact with!!! I would recommend him 100x over !!!!!! I had such a great experience at Bayshore Acura I was extremely happy with them and my beautiful car !!!!!!
Long wait, went for a oil changed and tire rotation and spent almost 3 hours, At the end they didn’t do the tires rotation but they charged me for that service, so I have to go back to get it done… waiting room is very small.
Chris in service is the best. Always takes care of me and my new Rdx.
I have to give a one star for this dealer. First of all, I got a certified Acura ILX 2019 from them in August, 2020. After a month, I went to Paragon Acura to do a service, They asked me to do the tire alignment, and my battery is out. Seriously!? They are asking me to pay over 130 bulks. Furthermore, they have to resurface my front rotors and replace pads for my certified 2019 ILX. It is absurd. And for common sense, how come the battery is out after one month? The pads only last for less than a month. It is not my first Acura, but this car is the worst I have ever gotten from Acura. I tried to reach out to this dealer, but no one is replying. This dealer is horrible, the certified used cars are jokes. I will never go back there again.
I am a very satisfied costumer. My sales consultant Tenica was awesome she was super helpful and attentive; she always kept in contact with me and made sure to return my calls/ texts as soon as possible and took care of everything; there was no need for me to check up or follow threw to make sure it was taken care of. In addition to my experience there the general manager Christine made sure i was taken exceptionally good care of...she even called us personally to congratulate me on my new car and to make sure i was happy and to reassure me if i ever need anything at all to contact her or Tenica and we would be taken care of no matter the need. I would for sure and have been telling everyone I know about my experience with acura of Bayshore and that if they were thinking about getting a new car they were the place to go!! Looking forward to do future business with you guys thankyou for making my time pleasurable and as stress free as possible!
Best car shopping experience ever. The owner of this dealership should be very proud, class act team all around. Our salesman Norman was incredible and sent us home with a beautiful new lease. Keep up the good work!
I purchased from here in May 2020. I thought because I got my first car during the spike of corona it wasnt too much interaction there. They didnt go over the specs of the veh the paperwork was quick no crazy deep explanation. Which I completely understood at the time because of the pandemic. But then when I had questions/ concerns they are hard to reach... dont return calls. This has been on going since the time I purchased my car.Customer service is A-1 when in store but It seems once they sold me my veh their response to help me is real lackadaisical and delayed. Maybe because I have a mazda and not a acura... but I Have been waiting for my warranty refund for 3 months. No update from them.. nothing.Absolutely Love my mazda but if I had to do it all over I will not purchase from this dealership.
This was the worst experience that I have ever had of all the cars I have purchased. From Sales tge guy having me come out there & not having paperwork done to financing not wanting you to know what youre spending to their giving you temp plates but not processing the paperwork. Now I cant drive the car bcuz its not registered. The girl told me to drive an unregistered car the police in my state will understand& that it can take up to 4 months to get the paperwork. A Black woman driving an unregistered car. Any person will be ticketed. Then she said they only give one temp plate. Shoddy customer service. Im calling Acura headquarters customer retention. Dont buy your car here.
I will say the salesman Matt that helped me is very nice and responsive. I leased a 2020 RDX and within the first week I had to bring it in for service because the radio malfunctioned. Ive been without my vehicle for 2 weeks now but they did give me a loaner. I complained to Matt about my disappointment in the fact that Im with out my vehicle for 2 weeks now and he was on top of the service department and very good at following up. Matt let me know the status. The service rep Larry is nice as well but Im angry because the service department as a whole doesnt keep you informed about your vehicle . If I didnt call or meet with Matt I wouldnt have known what was happening with my vehicle. I started off giving one star and updated my review to three stars because the Saleman Matt actually showed some care and concern for the situation.
Total reviews rating 4.7
199 Reviews for Acura of Bay Shore 2023:
Review №1
2022-04-24Incredible service! Mike was great! He went above and beyond to help me find my dream 2022 Acura MDX. Absolutely love it!! Will definitely be returning back to Acura of Bay Shore! Thank you!!
Review №2
2022-02-24I can honestly say This was the absolute best experience I’ve ever had with leasing a new vehicle. Robert Echevarria And Yves Went above and beyond to ensure I got exactly what I wanted. The process was very quick and smooth and I could not be happier with my new Acura MDX! I highly recommend Acura Of BayShore and definitely ask for Rob & Yves you will not be disappointed!!
Review №3
2022-01-29I recently bought a brand new Acura 2022 SUV and was pleasantly surprised how easy it was. My salesman Rob Echevarria was great and gave me the best deal without pressure. He found me the car quickly and made it convenient to ask him questions when I left. Pedro, the product specialist, spent hours with me going over the whole car and all it’s technological features. He was fantastic and a life saver- filled with patience!I will definitely keep coming back!
Review №4
2022-05-30This dealership is so awesome from the GM to the salesman and down to the service! Our salesman Ronald was such a great help he got me the the car I wanted in the color I wanted in a prompt manner. They even had Pedro teach me all the tech features of the car. They really care to take the time and treat you like family!! Definitely recommend going here if your interested in looking for a wonderful car!!
Review №5
2022-06-11I was very impressed with this place. I Love my Acura RDX! The guy Brandon who was my Sales Rep made me feel super comfortable and he made my experience with car shopping easy from beginning to end. I was also very pleased with Yves who handled the financing, he was on point with everything and hes one of the reasons I will continue my business with them in the future. Everyone I came across was welcoming and I cant believe how smoothly everything went. Satisfied Customer for sure!!! :)
Review №6
2022-04-30We have bought many cars through the years and have had experienced the best and most definitely the worst in dealerships.Our experience with Acura Bay Shore was the most pleasant, friendly and professional car buying experience we have ever had! This is what buying a car should be!Our sales consultant Silder Reyes was a joy! He was as friendly as he was knowledgeable! An amazing young man!We were introduced to the manager when we picked up the car. He was just as friendly and professional!Best car buying experience!
Review №7
2022-04-16Not even sure if I can put into words on how great an experience I had at Acura of Bay Shore. Greetings and smiles from the moment I walked through the doors. Paul was my salesperson and made me feel comfortable with my deal. I never felt pressured. Todd, the sales manager, was just as nice and helpful throughout the process. And I can’t forget Pedro. This man is extremely knowledgeable about Acura’s vehicles and took his time to explain every feature that this car has. This is my first Acura and it’s very likely that it won’t be my last. Thank you Acura of Bay Shore!
Review №8
2022-01-06Anthony is an excellent sales person, no nonsense And honest. He really cares about his clients and I would highly recommend him. Also the finance specialist was kind and efficient and I was able to get out of the dealership in record time with a beautiful new car thank you Acura.
Review №9
2022-02-19I worked with Manager Anthony to Lease my Acura MDX 2022. Its driving Incredible and Steers very easy.It was an amazing experience working with him.He gave me a good deal and explained in detail about the options which best suits for me.I really appreciate his support!!
Review №10
2021-12-10I purchased a SUV from here yesterday and had a very good experience. The sales team was professional, friendly, and honest. I visited this location 3 times while shopping for a vehicle. My sales advisor, James, helped me compare vehicle trims and models; helped me narrow down exactly what I wanted. His colleagues, Brandon and Robert went above and beyond to see if I had questions regarding my vehicle. The finance department made the transaction fast and pleasant.The product specialist went above and beyond to demonstrate various features and settings.I would recommend this dealership to my family and friends 10/10.