ADT Security Services in Whitestone

Review №1

2020-05-15

The authorized installer Protect Your Home aka Defenders ran out of outdoor cameras when they did installation. They used 2 indoor cameras as place saver and told me to call back in 2 months and have them swapped out. Now they supposedly have no record of that and are refusing to do the swap. Any that is after spending 2 hours trying to get them on the phone. I wonder why they think it benefits them to infuriate customers like that. I guess they dont care.

Review №2

2018-12-30

Talk about bait and switch! They quoted me a price, which included 1 control panel, 3 door sensor and 10 window sensors. They also assured me they would be able to use a portion of my existing Vivint equipment (specifically the cameras, smoke detectors, remote locks, motion detectors, and thermostat) so there was no need for additional equipment. They charged an installation fee of $99 up front on the phone with a monthly monitoring service charge of $27.99! They’re also going to throw in an extra credit $458 for equipment of my choice plus a $100 gift certificate because my son is a Veteran of the Iraqi Freedom war. “Please thank your son for his service”. Sounds great!The tech (who claims he is also a manager) shows up, schmoozes up to you as your best friend. Immediately dismantles the existing panel cutting wires and install their own panel. They proceed to a home walk through telling you everything that’s wrong with your existing system and how they are going to fix everthing because they are so much better.Suddenly you are sitting in front of an estimated cost of $7000. Oh but no, they’re not suggesting that! This is just to show me how expensive it can be. Because he’s the manager, he’s going to give me a bunch of free stuff (the same stuff already included on the original phone quote) and charge only $52.99 monthly monitoring service. All I have to do is buy new cameras, smoke detectors, motion detectors, remote locks, and thermostat.Double take...wait, isn’t that the same equipment I already own that I was assured on the the phone, could be used with no additional purchase or fees. “Absolutely not possible. Vivint equipment is proprietary. It is not compatible with ADT. The person that promised that will be fired!”Of course I am now very upset because of the deception and tell him so. He says there’s nothing he can do since he is only a tech. He calls his office so I can speak with “his” manager who repeats the above denial word for word with the same indignation (this must be written down somewhere as part of their sales pitch). I insist on a refund of the $99 fee which they finally issue.I instruct the tech (manager) to reinstall my panel and make sure it’s working as it was before he dismantled it. He assured me it was done so I sent him packing. Of course once he left, nothing was connecting. I had to call Vivint to come connect everything again.Apparently, he just connected the power but left a bunch of other wires unplugged. From reading the reviews in this site, it appears this is common practice for ADT.

Review №3

2017-12-07

I recently had to cancel my new installation through no fault of ADT or their installation company Protect Your Home. Their response was very profession and helpful. I was send the correct cancellation form with proper instruction in the data needed and the timeliness of my response. Great work guys.

Review №4

2017-10-31

The technician was very polite and knew what needed to be done. Was very professional in every aspect that I could see. Did his job and made sure we were comfortable with the new device and informed us if we had any questions.

Review №5

2016-12-12

My installer Kelley was excellent, he guided me thru the best option for my whole property even outside the house which was greatly appreciated as I am much more confident the system has my whole property covered and I am confident in its usage.

Review №6

2017-01-09

I would lke to say is your services is good specially your Technicians. They are very details in explaining everything. And about the alarm I feel that my family are very sexure.

Review №7

2017-11-17

They rip people off.