Kerbside pickup
Yes
Advance Auto Parts in Poughkeepsie
Categories
Location on the map
Poughkeepsie, Dutchess County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 845-345-8360
Site: https://stores.advanceautoparts....
Site: https://stores.advanceautoparts....
Opening hours
- Monday:7:30AM–9PM
- Tuesday:7:30AM–9PM
- Wednesday:7:30AM–9PM
- Thursday:7:30AM–9PM
- Friday:7:30AM–9PM
- Saturday:7:30AM–9PM
- Sunday:9AM–8PM
Advance Auto Parts in other cities:
Comments (63)
Went in for a new battery. They looked up the battery for me and installed a lot faster than I would have looking for the right wrench to unbolt the battery. Fast and good customer service. Best way to start the new year.
Guys are helpful there. They know a good amount when it comes to cars and bikes. I have been helped there several times and they do a great job. Special shoutout to Nick who is very friendly and takes the time to help you find what you need. Good staff
I was so frustrated with my visit to Advance Auto Parts near the Red Roof Inn and the steakhouse on Route 9. I came in with my confirmation email from the online order I placed more than 30 minutes prior and asked for help. The associate there who was scrolling through car feeds on Instagram logged into the computer to tell me that the order wasnt there. He didnt investigate why my email and his system were not syncing. He didnt know what store he was in and his colleagues corrected him. We verified my order was submitted, the store number was correct and that enough time past, but we retreated to the stance that it was a computer glitch. To remedy the issue, I asked to just pay in cash and I would get my order refunded by Corporate. When the associate went to the back to find my part, he told me that its a big box, and its not there, so I would have to go somewhere else to get the part. The only reason I went to this store instead of the Advanced Auto Parts near my house is because when I did the online order, it was the closest store with the part in stock - apparently not. I had to ask the associate what other Advanced Auto Parts stores had the part in stock, he told me Poughkeepsie, but didnt give me an address. I was there for 30 minutes and received comical service. What a disappointing experience for sure.
Anthony and cassie and Theresa always help me get the stuff I need to get the job done correctly and the same day. So appreciate of the crew in this store.
Great service, very friendly lady helped me out
Where do you find these people????!!! Quicker than a drive through these guys. Got what I needed and also extra information about a battery that I need to buy pronto!.. very friendly the front counter man.
Visited this store last night. Anthony was a huge help and went out of his way to assist me. He was knowledgeable, patient and kind.
Staff did the right thing by me. They were more human here than other similar outlets.
Excellent customer service, they always know where to get my part and are willing to go the extra mile to ensure Im able to get it promptly if they dont have either in stock.
Tony was amazing! Got me out of a bind. Thanks again!
You guys suck. Some kid behind the counter looks up my car telling me the wrong bulb to buy. I went from buying a $20 bulb to a $150 bulb. I had to drive to the Pawling store to get the right bulb. At least they know what they are talking about there!!!
Not willing to help felt like I was an inconvenience will never go back there!!!
Although I was able to find what I needed, the employee not only appeared that he wasnt interested in answering my question, but he actually gave me the wrong answer, if I hadnt googled my question, I would have made my purchase based on the employees wrong answer and potentially caused damage to my truck..
I found everything I needed and they had a great deal on cleaning supplies to get my car ready for the springtime
Not the largest selection of car washing products. But otherwise friendly staff and a good assortment of automotive needs.
Friendly staff and well stocked store. People are eager to help.
They need to close this one down. Go to main st or wappingers. they have better attitudes there
Staff is always helpful and they keep their products in stock.
Great
Great customer service.
Very professional and extremely helpful.
They changed the battery in my truck professionally!!!!!!
Excellent staff providing excellent service at reasonable prices.
Glad they put in the new location, super convenient, and the staff is helpful.
Advanced auto parts has just about same service as auto zone both equally good places
Great place and knowledgeable staff.
Great staff. Very knowledgable , and honest.
Needed a new battery and they installed the new one! Awesome
Number one place for muffler bearings and a fresh quart of headlight fluid
Good supply of assorted supplies
Good store staff was friendly
Good service, staff is helpful.
The people are kind and very helpful
Friendly staff and fair prices
Always helpful and friendly staff.
Friendly, helpful and courteous clerks!
They are knowledgeable and happy to help.
Excellent Customer Service
The auto parts here are very advanced
Not much help...
I got what I needed without hesitation
Good price on parts
Quick and thorough service!
Very helpful and knowledgeable,
Great knowledgable help
Excellent service
Excellent service
Quick and efficient
Great
Great Selection
What a joke this place is !
Prices are reasonable. Customer service is above board.
A good clean place
Total reviews rating 4.3
63 Reviews for Advance Auto Parts 2023:
Review №1
2022-03-19Went in to inquire if I still was under warranty on my battery. Ian (I believe was his name) helped and was great. Super friendly and helpful. Came out and tested my battery for me and had a lot of good info on all the batteries in stock.
Review №2
2022-06-22Wish I could add more stars.. We cant thank this location enough for the help this past weekend. We were towing our camper and one of the axels in the truck completely fell apart. We got home and called this location explained the situation and to see if they had the parts we needed. When I went to pick up the parts, Brandon was beyond helpful. He took the time to research and make sure we had everything we needed. He made sure we werent buying parts we did not need. He was even able to find out that the main part we were replacing was under their warranty still and was able to help out with that too (which I never even considered to be an option)!! AMAZING customer service from Brandon and Theresa who was there as well helping out.
Review №3
2022-05-12Went to pick up my online order at this location. My order email says they do curbside pickup, so I did as it said and called the store while parked up front. The women on the phone was very rude, at first the phone broke up on her end, so I said hello and asked if someone could please bring my order out(two packages of blinker bulbs) to the car, she said “ok”. I said thank you very much, she said “ok”. I was the only customer at this location, so why she made it seem like she was busy was besides me. This seems like laziness when it’s not far of a walk to just drop my items off with me maybe 10 feet away from the entrance. Had my window down, knows that she spoke to a women, proceeds to go to my boyfriends side of the car and hand him the receipt to sign. I took the receipt from him and I sign it, as it was my order and I paid for it, made no sense why she did this. Employee name on the receipt says Teresa. Such a simple transaction, yet she turned it into a hassle with her attitude and actions. This is not proper customer service, maybe this is not the job for her if she could not deal with simple tasks such as this.
Review №4
2022-03-03I recently bought a battery from your store at 2235 south road,12601, Eric Kellerhouse ,managerwas very knowledgeable and helpful. He did the installation quickly, yet carried on amiable conversation the whole time. He is obviously very qualified as a mechanic and as a people person. Two thumbs up. Have a blessed day.
Review №5
2022-04-28Eric and his team are incredibly helpful individuals. Great experience- hands down. Anything I need for my vehicle, this is where I’ll turn.
Review №6
2022-04-23Price have gone back to the same store because they are giving me the wrong parts for my vehicle
Review №7
2021-11-16Excellent customers service...the woman and man that helped me went above and beyond...i had an online return and they completed my return...advanced auto should be proud🌟🌟🌟🌟🌟
Review №8
2020-06-02The sales person I was dealing with never told me am item I was looking for was on sale. I needed wipers and save 15.00 as I saw the sales ad for a better brand than what I put on the counter. I think the sale people in Wappingers are a little more helpful and a better mood. But I got what I needed.
Review №9
2020-07-17The Store rep. was very hard to deal with. I had to pick up my Car battery and required installation also. I visited on 16th July around 7.30 pm. Before going there I called the store to let them know in advance (at around 7 pm) and told the Store rep. that Installation will be required and he said ok.When I arrived at the store, the Store rep. looked for my Order in his system and processed it as Customer picked up. When I asked him to install the battery he mentioned he is the only person at the store and can not install the battery now and he was insisting me to take the battery with me. He gave some disorganized arguments and excuses like the there was other person who is not here at the moment, he/she is in hopewell so, installation is not possible. His body language, tone and attitude towards a customer was not appropriate from customer service point of view. He was trying to act like it’s not his fault and was expecting adjustment from my side.I asked some questions but did not get any logical answers.1. If I called before coming to store and was confirmed for battery installation then it’s store’s resource communication skills or resource management issue. How can store rep. act like he is doing the right thing by saying no to installation and doing illogical arguments with Customer?2. I offered to come back next day but he was insisting on taking the battery with me because he has marked that as picked up. He said “that’s the process. If he goes in and look for the order in the system it gets marked as processed.” I don’t believe that and he should not have marked the Order as picked up before completing the battery installation. If he was not able to complete the installation due to some reason he should have told me “can’t install” over the phone or when I arrived at the store but not after marking the order as “picked up”.Worst experience in Advance Auto Parts!This one deserves negative rating just because of the customer service skills of the store rep.Finally, I returned/cancelled my Car battery order as a result of this behavior of the Store rep.
Review №10
2019-07-27I was told earlier today by the dealership Id have to get a new cabin filter. Cost $60. I recall doing it once a couple years ago, with help from YouTube. I thought Id give it a try again.Walked into Advanced Auto Parts, spoke with an associate named Justice (real name, how cool is that?) and grabbed filter. Told him my idea, asked if he knew how to get it started. He walked out with me and 3 min later cabin filter was swapped out!!So I spent $27.02 for a cabin air filter, with a few min of time to remove and replace glove box, and saved $33 (not to mention a little time in the waiting room) to do it myself!Appreciated the help. Recommend this place, great staff.