Kerbside pickup
Yes
Advance Auto Parts in Rochester
Categories
Location on the map
Rochester, Monroe County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 585-427-0160
Site: https://stores.advanceautoparts....
Site: https://stores.advanceautoparts....
Opening hours
- Monday:7:30AM–9PM
- Tuesday:7:30AM–9PM
- Wednesday:7:30AM–9PM
- Thursday:7:30AM–9PM
- Friday:7:30AM–9PM
- Saturday:7:30AM–9PM
- Sunday:9AM–8PM
Advance Auto Parts in other cities:
Comments (78)
Entered the store one evening to quickly find what I needed. I realized after I was in the middle of the store neither employee was wearing a mask. I am more cautious about my surroundings as I enter businesses now. Lesson learned. I will shop elsewhere for parts from now on.
Went in to buy a headlight bulb and windshield wiper fluid. Very helpful staff. Don’t forget to join their rewards program; used a $10 coupon off the total bill.
Asked for help to install windshield wipers, came out after waiting 15 minutes then he went back inside and complained to everyone and made fun of me cause I couldnt do it myself. Everyone was stairing at me through the window and laughing. Ill never go back again.
James was efficient and made sure the part was in stock and had it ready for pick up. Thank you James for making my search worry free and complete on that late evening!!! Thank you again!
Skip is the best! Very kind and knew what I had asked for
Edit (5/25/21) - Original review was written during the mask mandate pre-vaccine. Take what you will from the employees (in)actions...---Rating would be much higher if any of the THREE employees in the store had been wearing masks...I got my part and got out. I’ll go elsewhere next time. Plus, it seems like this has been a persistent problem according to other reviews.
I unfortunately had a very negative experience at this location. I normally dont post reviews but I feel this is important to share in case their are any WOMAN thinking of coming here. Firstly the man who helped me WAS NOT WEARING A MASK! Secondly this man talked down to his female coworker, insisting he change my battery because he could accomplish this task faster than her. Thirdly, as I was getting in my car to leave he called me babe. NOT OK EVER. This type of flirtatious language from a stranger is inappropriate and makes woman feel uncomfortable, its especially inappropriate because I am a customer. I do not feel safe or comfortable in this space and I wont be returning.
Skip was so friendly, as soon as we walked in he was so happy to welcome us to the store and pointed us right where the item was that we were looking for! Thanks so much!
Came in 10 minutes to close, the cashier was still helpful and got me everything I needed. Unlike most auto parts stores where the person behind the counter doesnt know much about cars, the staff here was knowledgeable and recommended an extra tool. I figured it was just an up sell and went along with it but it cut my repair time in half having it!
They opened 10 minutes late I walked in the door and they told me I had to go back outside and wait in the snow because the registers werent powered up yet like its my fault that they showed up to work late. I have things to do too... I said you guys are supposed to open 10 minutes ago he said we open when we are ready
Always quick and responsive to phone queries about inventory availability and product application. Very knowledgeable and helpful staff.
Great customer service!
I needed wipers on this nasty night and the Henrietta store did not have the ones I needed. So I drove to Greece for the ones i needed they held them at the register for me that was very nice. Thank you
Everyone is very nice and helpful
Always helpful, the staff are great. They really make an effort to help you solve your problem.
Dealing with the crew that always helps me out in the Commercial Department is always a pleasure. Super Knowledgeable and great to work with!!!
They have what you need and are very helpful.
Used to be my main stop for auto parts but so much more then Amazon and ther is almost no knowledge about newer cars if it is not on the computer
Great service, they replaced all 3 wipers
Tom is one of the most knowledgeable parts guy I have worked with. His service is great and I would suggest no one else. Thanks Tom for your grear assistance.
Excellent customer service. Helped me and my mother identify and relieve some of the problems with her car after she got a poorly done fixer upper on it.
They had the part I need all I have is good things too say keep up the good work.
People were very helpful with putting wipers on my car
Order online for store pickup and coupon codes help lower the price.
Always good customer service when I need parts for my ride
Good customer service. Very helpful A++
Worker said he had a product in store drove all the way there to find out he didnt actually check and they didnt have the product.
Ted & Tom always hook me up with what I need for my shop! Fair prices & great customer service.
Will never go to this store again. The associates were on the phone and had no interest in helping other customers. One said we need to ditch the customers loud enough so everyone could hear it. It worked!
Love the fact they will change your wiper blades for you!!!! I can never get it right.
Poor service from employees there.Not friendly on the phone and not so kind in person at the store.That is a shame from the franchise.
I go between these guys and AutoZone, both have great prices and great selection.
Attendant was no help if he is there to help I wonder
Theyre ok, but they dont offer the assistance for a check engine light anymore.
Signage said 2 product for 10 bucks but it was only for a select few that was in very small print.. very shady and deceivingly intentional ..
I generally buy online and then pick it up at the store. Much better prices this way.
Helpful service. Checked many shelves and items for me and tried to help me solve a fuel line prob.
Slow, but thorough and helpful. Accepted a return and helped me find the right piece
Everyone at this location was kind and friendly!
Great service rob is a excellent addition to this store
What sets this location apart is definitely the people working there
Went in looking for something specific employee assisted me with finding the right one was in and out within 3 minutes.
My one stop shop for all my car needs!
I prefer advance over most other stores for parts.
Have always had friendly and fast service here.
The workers are super helpful and knowledgeable.
Sometimes not helpful but have a good stock of everything
Wonderful service and they check obd codes for free
Good service with competitive pricing.
Staff was very nice and helpful
Very good
Friendly people usually get the parts right
Always have the part I need
Wonderful customer service!
Great service n good paople
Lousy service and I knowledgeable staff !!!!
Great. Thanks Jim
Always have what I need!
Quick checkout, standard auto store
Friendly and well stocked.
Very good people
Good choice of painted
Always helpful!!
Beauty
Get in the zone
Great place.......
Friendly staff
Fast service
Total reviews rating 4
78 Reviews for Advance Auto Parts 2023:
Review №1
2022-02-04Went to get my starter tested and the older gentleman behind the counter told me it was a waste of his time and he would not do it for me. He didnt think that was the problem from the description I gave him of what was happening. Told me to call the dealership. I called the dealership and they told me that everything I said sounds exactly like the starter. My guess is he just didnt want to come outside and do it in the cold. Maybe you shouldnt offer a service if your employees dont even want to perform it for customers.
Review №2
2022-05-23Bought a set of gauges. Clerk never took phone number for warranty so now Im stuck with an oil pressure gauge that leaks into the truck. Terrible customer service, will never buy another thing form them
Review №3
2022-06-11Great customer service! Was greeted when I walked in. Very knowledgeable. What I needed wasn’t on the shelf but they went and found it in the back for me.
Review №4
2022-06-06They sold me windshield wiper fluid for $4.50 a gallon, saying “the prices have gone up, and it’s because of Biden”. Walmart has it for $2.66 a gallon. Not only is it price gouging, but don’t appreciate the political contents. Shop elsewhere!
Review №5
2022-02-10I called to ask if I could loan a tool, and was told they didnt have anything to let me take home and never see it back again, which means they assumed I would steal. The representative seemed in a hurry, did not listen and was condescending. The gentleman probably needs a little bonus, or a small vacation or just some time off. Please help him. Thank you!
Review №6
2021-05-08I went in to look at car wax. They had a variety of spray on, butter, snd cream. I finally choose one and went to go to the counter. The man said Ill take care of you sir, after all there was a slew of men and he wanted to come quickly from the stacks behind the counter. Oops sorry about that Madame. He was pleasant and ready to help. I would have asked a question but I didnt have one to ask. I would go again. Prices seem lower than Walmart!
Review №7
2022-01-10Was going to spend over $200 on a battery for a Honda Odyssey. Was told due to time constraints, they would be unable to install. Oh well, last time I go there .
Review №8
2022-01-05Great service, always helpful. The technician installed my front wipers on my car for me. Thanks.
Review №9
2021-03-08I have never experienced such poor customer service and unprofessional conduct in my life. Up until today I have been a happy customer of Advance auto parts in Henrietta, NY. I came into the store for my girlfriend looking for a replacement head light lamp for her 2004 Camry. I brought in the burnt bulb and handed it to an associate, I said Can you please help me locate the proper replacement for this burnt bulb, I need the exact one and dont know how to locate it. He politely assisted me and I purchased a double pack of bulbs on his recommendation. Keep in mind this is an auto parts store that bases their business off of connecting their customers to the proper auto parts based on their needs. Accurate customer service and supply of quality parts. Am I wrong? The next day I opened the package and attempted to connect the wire harness to the new bulb, only to find the part didnt fit. I thought, Oh well, they gave me the wrong part on accident, no big deal Ill just go exchange the part for the correct part, I have the receipt, no big deal, right? Nay nay! Much to my dismay, the manager present tonight had nothing more to say to me then I cant, I cant. Over and over this supposed manager refused to remedy the mistake of one of his associates. No exchange, no refund nothing. He claimed if its been opened it cannot be returned. I had the receipt, I had the packaging, I had the unused parts, is it too much to ask you to take some accountability and fix your mistake? I was outraged. To add to the debacle, this manager showed his true colors by exhibiting even further shady business practices. When I asked for his bosss name and number he refused. He walked away and hid in the back of the store. When I asked for his name he said Mike, when I asked his last name he refused to tell me. Yeah, thats right. He knew what he was doing was pathetic. But here you go, Mike. You were the manager on duty on Sunday March 7th 2021 at 6 pm. Dont know who you are but Im sure itll be easy enough for your boss to figure it out. I can deal with being sold the wrong part, what I cant deal with is a local business selling customers the wrong parts and taking no responsibility for their mistakes. I understand policy, however given the circumstances, there is always exceptions or some degree of understanding that should be afforded to the customer, right? And refusing to let me talk to your manager, and saying nothing to me other than I cant I cant, and showing an unwillingness to express any attempt to make their mistake right is asinine. Is this seriously Advance Auto Parts best attempt at customer service? How can they hope to survive their competition if they continue to let their employees treat their customers this way. Look at Amazon. They built their business on the basis of unbeatable customer service. Seriously guys, get a clue. Where is my option for zero stars?
Review №10
2022-01-12Excellent availability of service parts, including batteries, and exemplary knowledgeable and helpful staff