Kerbside pickup
Yes
Advance Auto Parts in Rochester
Categories
Location on the map
Rochester, Monroe County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 585-889-6030
Site: https://stores.advanceautoparts....
Site: https://stores.advanceautoparts....
Opening hours
- Monday:8AM–9PM
- Tuesday:8AM–9PM
- Wednesday:8AM–9PM
- Thursday:8AM–9PM
- Friday:8AM–9PM
- Saturday:8AM–9PM
- Sunday:8AM–9PM
Advance Auto Parts in other cities:
Comments (56)
They still have the code diagnostic reader customers have access to use and associates provide the printed report.
Amazing service. They went above and beyond what they HAD to do, and made sure we were well taken care of. Battery/power diagnostics and free battery install. These guys are amazing!
Service lady checked my battery and told me she would do the installation but turned around and sold the battery to me just to tell me Im stuck doing it and that the best way to do it is the worst way to access the battery all together ....other than that it was great service was in and out found out what was needed .
Very helpful counter people. If they dont have your part in stock, they will try to have it for you by days end. The people make the Chili store great.
Great service, knowledgeable workers, only downside is having to wait sometimes for parts to be shiped in from another store, but the wait isnt long sometimes it can be same day.
We werent sure if they were going to have the part we needed for my car but one of the workers (Jamie) went above and beyond in helping us.
Could not help my out with a defective product I bought from them 2 days ago. With i could give zero stars. Horrible customer service.
My favorite auto parts store by a mile. The crew in Chili, NY are knowledgeable, polite, professional - and the online coupons and rewards are the best.
Very good place just bought a new battery they installed it free cant go wrong there
Didnt have the part I need and said they couldnt get it for a week. Very disappointed as I got the same part from a different branch a few months before no problem
You have to pay close attention to the price marked on the shelf. On two separate occasions,they tried to charge me a different and higher price than what was marked on the shelf
Always helpful with the projects I need and always willing to go above and beyond in situations where I dont know what Im asking for.
Chili store personal were great, I would shop there again, I go between Gates store & Chili store, both are very nice
Employee are helpful. The rating indicate there is nothing that makes this place better or worse than any other advanced auto parts
Nice people in Chili n.y. store they are quick to help with anything
Staff really wasnt very knowledgeable on what I was looking for think they have a high turnover in help part I wanted was over 50 dollars ended up getting it on line for 18 and some change
Advance us always helpful and they always know what I need. Always professional !
Quick battery replacement, one of the better advanced auto parts in the area
Run of the mill chain auto parts store. They have some stuff in stock, employees use computers to look up parts, can check other stores and install batteries
Employees were pretty knowledgeable for the most part and helped me with what they could.
Dave was very helpful...great fast and friendly service.
Service is not that good. Some of the staff is not experienced with the store and are borderline rude.
Always helpful with great knowledge an customer service
Store smells like a smoke shop absolutely disgusting needs to fixed.
Convenient location. Decent part selection. Awesome loaner tool program!
My go to for parts. The crew actually knows what they are doing.
Always has my parts but has a grumpy woman working there.
Good inventory & fair prices
Great staff. Fair prices.
Its a UPS drop off point. Who knew?
Great customer service
I enjoy going there
Very great sevice and helpful staff
Quick service and has tons of parts
Very good service:-)
Good place, quick service.
Had parts needed in stock
Clean store with helpful staff
Great place great people!
Best advanced auto in the area.
Very helpful. A+
Good service
Perfect....
Awesome staff
Prompt service.
Very good!!
Total reviews rating 4
56 Reviews for Advance Auto Parts 2023:
Review №1
2022-04-03This is store in Chili Avenue is the worse to purchase anything, I bought a battery 4 months ago, it has been working properly for this time, but last week the battery completely drained out, My Ford SUV was towed, it was Dropped at Ford Cortese dealer, they said the battery passed to the test but it cannot handle the multiples cracking, so it fails in use after 3 days the new battery that Ford installed works properly now with no problem at all, I tried to replace the battery for a new one at this store at Chili Avenue, but they said they cannot replace because it has passed to the test, but I am sure that the battery is bad. I re-install the battery in my SUV for test, I keep the new one and the jumper start in the car for safe. For sure in the next days I will drop this damaged battery at advance auto parts ans ask for a new replacement.
Review №2
2022-03-19Ordered a battery online yesterday for same day delivery by 8pm. Order was eventually updated to deliver by 9:15pm. Battery never arrived at all. Woke up this morning and now have 2 charges on my account for the same purchase and still no product. Support says Ill get my refund in 2 days or so... in the meantime I had to go to a store this morning and buy another battery, so for the time being I am out $600 for a single car battery.*Edit- I do not blame this store or anyone there for this issue. This is higher up the food chain. I placed the initial order from this store but it had been updated to the Irondequoit store afterwards. Its clearly something with how corporate set up the same day delivery service.
Review №3
2022-05-29On multiple occasions did I need a part or product within 30 minutes of closing only to find the place closed. Doors locked, no one answers the phone. If you are going to post hours on your front door that says 9pm closing, close at 9pm.
Review №4
2022-03-15It only 7:09 and the door lock like there closed No sign or any reason why and hours say open till 9:00
Review №5
2021-09-16Store hours updated 1 week ago. Bought part online for same day pickup. Confirmation sent and when I got there there was a sign that said they were closed at 7 and not 8. I had arrived at 8.
Review №6
2021-11-20Theyre clearly unaware of the closing time posted on the internet and on their door. Went their twice, once at 6:45 and once at 6:30, closed both times. The door says 7, internet says 9.
Review №7
2019-06-19I honestly get excited to go here. I have found the staff to be incredibly helpful and enjoy chatting it up with them. Definitely has more of an independent feel due to the current team. Even when I came in asking, out of humor, for a muffler bearing the staff tried to be super respectful - which honestly made me feel guilty! Good folks.
Review №8
2021-04-19The employees are very friendly and knowledgeable, I like working with them (location is convenient for me), but I dont like their prices...when I have time, I travel elsewhere to save money.
Review №9
2019-01-29Very helpful, polite and knowledgeable. I brought my car in for a battery check in the cold. They tested for it me, gave me the paper printout, made sure I understood it. Then sold me a wonderful new battery and installed it!!
Review №10
2022-03-25Found everything I needed, fair prices.