Advance Auto Parts in Saratoga Springs
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Saratoga Springs, Saratoga County, New York, US
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Site: https://stores.advanceautoparts....
- Monday:7:30AM–9PM
- Tuesday:7:30AM–9PM
- Wednesday:7:30AM–9PM
- Thursday:7:30AM–9PM
- Friday:7:30AM–9PM
- Saturday:7:30AM–9PM
- Sunday:8AM–8PM
Advance Auto Parts in other cities:
Very helpful staff, lots of stock parts here... Arrived 5 mins in advance of closing one very cold night last week to purchase a fan control switch so I could get some heat in my van. Would have been 5 stars if they had the wire pigtail to reconnect the new switch - I had to use my open spade connectors which cause a short and burnt out the low and medium fan speed relay... fortunately the switch worked the fan on high only and I went home and ordered that from rock auto.
Only because certain people still work here aka john. And another gentleman. They have great knowledge and I enjoy seeing them. Thanks guys. You make the place. They keep it worth going. I gave a 4 star for 2 reasons. The parts arent really good a ball joint should last longer than a year. The same co2 sensor 3 times has died in 6 months. Yes in the same upstream side... but when in a pinch its all you can do. The other reason is because they hire people who actually have no idea about vehicles... obviously, it is common sense to employ people who know the trade ...
Went there the other day to get a few things .. For to the counter and asked for spark plugs for my car. The girl heard a phone ring in the back and just took off.. I waited 4 minutes and she never came back. Left the stuff on the counter and went to the auto zone right down the street and was out of there in 2 minutes with what I needed.. I found a new auto parts store..
Incompetance or Laziness: My wifes car would not start without a jump, so I told her to get to Advance Auto Parts in Saratoga Springs and they would test and replace the battery if needed. The man at the counter said he could not help her as he was the only one there to manage the register, but someone might be able to assist in an hour or so. As my wife was then stranded with our two small children, I had to leave work so I could give her a jump and go to Napa. When I got to Advance, I saw an Advance employee walking through the parking lot and several others in the store. The man who refused to help my wife could not provide an explanation as to why they could/would not help. My conclusion is as follows: They were to lazy to go out on a hot day or they were too incompetant to use a battery tester/install a battery. Avoid this location if you need assistance.
If you have to ask for assistance here rather than walking in and just grabbing something off the rack, avoid this location. I ordered a wheel hub for my car and when I opened the box the next day to install it, I found that the new hub was used and damaged in multiple places. Then, when I called to exchange the bad one for a new one, they gave me an attitude and made comments about me damaging it myself. I will never use this location again.
Total reviews rating 4.2
132 Reviews for Advance Auto Parts 2023:
Review №1
2022-02-03Very knowledgeable and helpful staff. They will look at your battery and install if necessary on the spot. Very pleased with service here!
Review №2
2022-05-28Teena is amazing to work with. Very knowledgeable, smart and personable.
Review №3
2021-07-02Doc was great!! I came in with my 2017 Mazda CX-5 looking for windshield wipers. I told him I needed them today. Even though they didn’t have them in stock he called 3 different places for me to help find em. Awesome customer service. I’ll be going back because of him. Thanks doc!
Review №4
2021-07-15Today was our first day on vacation in this area. We had some car troubles and came to Advanced Auto. The customer service was exceptional. I cannot begin to express how grateful I am for Brant and his co-worker. They saved our vacation! There are still good people in this world!
Review №5
2022-01-15Needed new wipers on a snowy night. Thank you to the friendly store clerk for finding the right size wipers and replacing the wipers for me.
Review №6
2021-05-08Here for work and leaving in 3 days, the power steering pump on my jeep died. I live 600 miles south in Virginia. Staff was friendly and helpful with everything I needed. Was able to change out the pump and go on my way.
Review №7
2021-01-09I asked for a specific coolant that I use for my car. The man at the desk started asking me the make, model, year but was unfamiliar with the car (Audi A8L). He eventually took me to the shelf were they had a selection of coolants but not the one I asked for. They did have a variant that was acceptable and I took that.I would have much preferred he look up the one I wanted and told me he didnt have it but he had another option. That would have been easier and quicker for both of us.
Review №8
2022-02-21Always ready to answer questions and give a helping hand.
Review №9
2021-07-15They have good caring Employees at this store thank you for saving out little summer vacation Brent you went above and beyond to help us and your service was greatly appreciated. GOD BLESS.
Review №10
2021-08-31I had to make a return and the young man that served me was SO SWEET, extremely helpful and went above and beyond to help me. I will be shopping there fore my car care needs from now on.