Kerbside pickup
Yes
Advance Auto Parts in Watertown
Categories
Location on the map
Watertown, Jefferson County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 315-788-8393
Site: https://stores.advanceautoparts....
Site: https://stores.advanceautoparts....
Opening hours
- Monday:7:30AM–9PM
- Tuesday:7:30AM–9PM
- Wednesday:7:30AM–9PM
- Thursday:7:30AM–9PM
- Friday:7:30AM–9PM
- Saturday:7:30AM–9PM
- Sunday:9AM–8PM
Advance Auto Parts in other cities:
Comments (82)
They always got great online discounts. Like their parts because Carquest brand was mainly OE parts. Their coated brake rotors are priced great and provide that stock look as well. Their tool line Ive seen in videos foe professionals too.
Needed a simple cabin air filter. Looked up the price online was $8.59. Site said it was available on the store for the same price. I goto Watertown NY they said it was $23.00. When I asked why it was so high the lady seemed to get angry and said I will get the manager. THE MANAGER WAS OVER THE TOP RUDE. He was angry just walking up to the counter. He threw his arms up and said thats an internet price. I pulled up on my phone what the web site said. The manger did not even care. The serious problem is the guy was an extreme jerk, extremely rude. I will NOT ever go back to that store in Watertown NY ever. The other customer in line behind me came out when I was still on my car and said they were wrong and he said the manager was rude to him as well.
If I could rate less than one star I would. The manager “Larry” I believe should not have a job there. Other workers tried to be as helpful as they could. I ordered a caliper online ship to home with 25% off and the wrong one came in.. ok whatever I’ll call them have them order the right one and swap it out. They didn’t have one without a bracket for over a week and Larry says I have to pay the 9 dollars difference.. okay whatever I’ll replace the bracket for 9 dollars and sleep on it. I get there to return the wrong one and pick up the correct one and pay the difference and they try to get 45 dollars more out of me saying they can’t give me the 25% off it’s a corporate issue with the online orders and they can’t do anything about it. (At this point I’m a little irritated vans been on jack stands for closer to a week) but ok I’ll order it online again and have the 25% off and grab it while I’m there.. nope website won’t allow me to choose the store bc it “doesn’t have any in stock”.. okay I’m more irritated but not gonna ruin my day over it, I can wait for the part to get it cheaper, soI tell them I’ll just order it online ship to home and wait on it. Mind you Larry has been talking to me like I’m an idiot saying I should have known this whole time. I start to walk out after telling him I’d just re order it ship to home and I say thanks anyways. I’m halfway to the door hobbling on a broken leg and Larry starts in with his condescending mouth now I’m pissed mfer couldn’t let me just walk out the door and go about my day so I tell the manager Larry off take myself and broken leg back out to my car and hit the road. Ordered a coated name brand caliper from rock auto on the way home for 50 dollars less with faster shipping.
The counter people were nice and patient. I got what i needed. Had to special order but was in store in a day. Not bad.
I run a shop in the area and this is the last place I will ever call for a part. I call and, if by some miracle, someone actually answers, they are completely useless. They dont know parts, delivery is ridiculously slow, and you better pray that the part is the right one.
Took a friend here, was able to get what she needed. She was not happy with how slow tge cashier was and their lack of knowledge
Helpful advisors who actually seem like they know the difference between a hood and a gas cap, unlike the other idiots
I have been going to Advanced Auto Parts for years. I have never had a bad experience. Usually offer various prices on many parts to suit your budget.
Decently knowledgeable. I would never take advice from a parts store without double checking but these people seem to be the best in Watertown if NAPA is too expensive.
Horrible waited 10 minutes for a refund and 10 more minutes for a part I had placed on hold the day before could have fixed my car in the time I spent waiting will use them only as a last resort from now on unacceptable I can see why there is almost always no customers in this store while autozone is almost always busy,
Bought a lower control arm bushing for my Jeep Commander. Only place that had that part on hand. Called over 12 auto parts places with only option to order it and have to wait 2 days to get it.
Got what I needed in less then 5 minutes. I told the guy what I need and boom pointed me in the right place. I got what needed and cashed out in a flash. Great customer service.
Advance usually has the part you need. If not they can usually get it in a reasonable length of time. You can drop off your used oil here and theyll dump it in their tanks. If you sign up for their membership card you can get discounts on many things.
Had to change my alternator in the parking lot because I was four and a half hours from home they shared their tools with me and everything what a great experience great guys
Employees need to keep their political opinions to themselves!
Manager was cocky and pretended to be an expert. Treated me like I didnt know what I was looking for. Wont go here again, AutoZone has my business
Very helpful. They installed my wiper blades for me. This is were I go for auto parts and supplies.
Very friendly and knowledgeable staff, and the store had exactly what I was looking for.
Cool store they sell parts. Guys know what theyre talking about
Staff is very helpful. What we needed was in stock .
The cx is horrid, help is limited. The managers are not to be found. When they are they refuse to come out of store to assist cx. Parts are limited, and overall a bad place to shop.
Caught a heavy duty water pump for roughly half of what the competitors were asking for a standard one.
Didnt have spark plugs I needed, but the people were helpful
Never had an issue. Older gentlemen is great
Friendly service. Free check on my battery. No charge, no sale pressure.
Howard was amazing to work with. He made the whole experience very enjoyable
Purchased a car battery in a pinch! Friendly, helpful staff!
Always professional and knowledgeable, only parts place I like to use
Very rude group of people working there. They seem to be bothered to look up parts, which is their job.
They fixed my vehicle. The price was reasonable for the service I got.
Great people and good service. Really knowledgeable.
Very good knowledgeable and helpful. A lot of detailing products.
A great place to buy auto parts. Helpful staff
Fast friendly service whether you know a lot or a little about your car. Military discount.
THANK YOU Advance Auto Parts. You went above and beyond the call of duty when lending us tools to fix a broken wiper arm.
Customer service is horrible. Not coming here anymore.
Service was quick, staff member was very knowledgeable.
Helped me with a part I didnt have to change my battery. Thanks guys!
Always very helpful just not usually fast.
Helpful staff. They helped me find everything I needed.
The salesman I dealt with (Cory) was very knowledgeable and helpful
Its okay kind of crazy
Dave lamora assisted me, very knowledgeable. Friendly
Has alot of promotion and a variety of oils.
Typical auto parts store
Always have what I need
Good prices , good customer service!
Auto parts good. Rewards program bad.
They dont know anything about parts for cars
Clean store, friendly staff.
Great customer service!
The gentlemen are wonderful and extremely helpful.
Great customer service!
Staff are knowledgeable and helpful.
Best parts awesome employees
Car stuff real good
Anything is better than Autozone
Helpful and reasonable prices
Staff are very helpful
Good guys
Always in stock
GreAt part store
Reasonable prices
Helpful staff
Good place
Great service
Knowledgeable people
Very helpful
Expensive!
Very helpful
Helpful staff
Expensive
Total reviews rating 4
82 Reviews for Advance Auto Parts 2023:
Review №1
2021-12-03Customer service was good, unfortunately we were given the wrong parts. Whoever pulled them pulled the part next to the one we needed. However it was still ok.
Review №2
2021-04-05Im not handy when it comes to vehicles. So having someone who doesnt mind coming to check out my vehicle when its having problems is very reassuring! The guys in the shop took care of me today. I didnt get their names but good job guys! Keep doing what youre doing!
Review №3
2021-07-13Place is a joke. Tried to buy parts at the counter but was told what I needed was ONLY available available as a kit. Got online and ordered just what I wanted and picked it up at the exact same counter. Maybe you need employees that put some effort into helping customers
Review №4
2021-07-06Was told by manager that this is not a pick up location despite it being offered as a pick up location through ups. The manager told me he was going to send my package back to UPS and he asked me please dont ever do that again. Not to mention it was concerning that he never checked my ID for the pick which is supposed to be required so someone else doesnt take my package. Very strange and unpleasant interaction with Advanced Auto. I would ask that you please take yourselves off the ups pickup list instead of treating customers in this unprofessional way.
Review №5
2021-10-24Fairly helpful, staff do a decent job at helping me when I ask them about certain repairs.
Review №6
2022-03-17Good prices and very quick
Review №7
2020-10-09Guy working was not vary helpful and not in a great mood. I do believe he was the only one there. I usually go th Carthage advance auto parts they are great out there. Was given a friend a right to get a part a Watertown location.
Review №8
2020-05-08I would not suggest this place at all terrible customer service. Didnt want a refund but exchange. Trying to return a part and just for them to order me a new one for the same price wouldnt do it for me said i had to do it will never come here again! Autozone your best bet for all your automotive needs.
Review №9
2022-06-29Helpfully send courteous staff.
Review №10
2021-03-10Fast promp service and if they didnt have my parts in stock they made calls to other parts stores and located them because Im handicapped it was great help rating 1 to 10 clearly 10