Wheelchair-accessible entrance
Yes
Alaska Airlines Alaska Lounge in Jamaica
Categories
Location on the map
Jamaica, Queens County, New York, US
Accessibility
Comments (122)
Barista station closed, one worker to manage the bar, cleaning, and refilling. Another worker in the back preparing food. 10-11am on a Sunday.
If youre using priority pass to check into the lounge, dont make the extra effort. They obviously dont want priority pass members to come, probably because priority pass isnt paying them enough.Is it worth it to pay a day pass? No.I had a 3.5 hr layover from terminal 5 and made my way to terminal 7, and was told by the front desk they dont allow priority pass members in until 2 hrs prior to departure. I came back during the time frame only to find that they put a sign up stating priority pass members had to scan a QR code (which wasnt working) and had a 45 minute wait. Luckily the other front desk person (not Jeffrey) remembered who I was and was able to let me in.There was barely any food items left. Just 1 soup selection, cookies, salad, pretzel and the hot chocolate machine wasnt working.Tldr; worse lounge ever, dont waste your time
Was put on waiting list at 6:40pm due to capacity issues. Stood outside for 50 mins, finally was let in at just after 7:30pm to find that all of the food had been taken away at 7:30, and that there were literally around 10 people in the entire lounge. (And there had not been a large flow of people out of the lounge while I waited.) Got the feeling that the reception desk staff are playing some kind of weird power game with those who just want a brief respite and a snack. I would not recommend this place.
First of all, most of us have probably agreed that the Alaska lounge, especially this T7 one, is among the well-established membership lounges traditionally branded by us-based carriers. However, it shouldn’t be compared with those of international airlines as the products themselves are conceptually different.The lounge is clean, modern, with great view overlooking the tarmac. That being said, I think the major problem here is that there’re too many ways to get access to this one little lounge (e.g., AS membership, PriorityPass varieties, UA PS transcontinental, day-pass, and so on).
Lounge always has a wait list of 45+ minutes and Priority Pass members are the first to be turned away. Food is always scarce, stale, or unavailable. Barista-run coffee station is never open. The lounge in generally unclean, including crumbs on surfaces and stained seating. Dirty dishes sit for a long time before staff remove them. Entrance staff are unhelpful and often rude. Inside the lounge, staff are lazy (if present at all).
Access to this lounge for priority pass members has become a joke. I arrived to the airport promptly 2 hours before take off which is when the lounge accepts priority pass members. When I arrive at the lounge, the guy at the front desk tells me that there is a waitlist for the lounge and that the wait would be close to an hour. I put myself on the waitlist, and there is almost no movement in that hour. I started at 20 in line and slowly move to 10th. After 30 minutes there was no longer any movement at all. I went back to the desk 1 hour into waiting, and they finally let me in. Seems the list was not a priority for them anymore to even go through as 3 people left the lounge while I was waiting to speak to the person at the front desk to kindly ask if they would let me in.In the lounge, it was at less than half the capacity (based on the number of seats available). I had a glass of wine (mini glass) and when I went for a second one, the person at the bar said they already “put the drinks away” although I could see all the bottles. This was at 7:40 (20 mins before they close).Don’t get your hopes up in this lounge - if you can even get in to begin with.Poor service and even poorer treatment of priority pass members.
We found the lounge to be nicely arranged for a quick breakfast snack. Very clean and calm for our 7:20am flight. We were flying AK and had no wait entering with our priority pass. Not sure what the issues have been but our experience was perfect.
Like others have said, priority pass members are put on a waitlist, for at least 45 mins (mine was an hour) and only allow you to sign up 2 hours prior to departure. Well guess what, boarding is usually 45 minutes prior to departure so a one hr wait (I was 27th in line) plus 45 min pre boarding and you’ve got no time left. Sure, there are only 2 lounges serving 12 gates at this terminal, but they do this even when it’s not busy. If you don’t want priority pass members why put the lounge on the list? Take it off so members can plan alternatives versus leading us on.
Having played with their waitlist system for priority pass, theyll give you about 30 mins in lounge for use if theyre managing capacity, which is often now that theyre in oneworld. I suspect this may have to do with making sure they dont lose money on pp customers. So, if thats all you need, get on the waitlist, otherwise dont and use another lounge you can access in another termjnal or browse the ubiquitous alcohol which t7 seems to feature.
Arrived to the lounge at 7.10pm to be told I needed to be added to a ‘wait list’ after 50 mins I was number 10 on the wait list to went back to check and was allowed straight in to a totally empty lounge and was told that they stopped serving food at 8pm with last orders at 7.30pm! So I was basically put on a wait list so I couldn’t access the lounge and the amenities. Staff were really rude and unhelpful when I expressed how this had annoyed me - frankly they could not have cared less. The worst lounge!
Take this place off Priority pass if youre literally never able to allow priority pass guests access. I have been able to enter this lounge ONCE out of dozens of attempts. It doesnt belong on priority pass if you can never use it. Literally wastes an hour or more of someones time going through the dumpster fire that is terminal 7 TSA with no precheck to get into the terminal to find out that its closed
If I could give no stars I would. The greeter at the front should get a 5 Star he was charming and let us know where everything would be. The gal who was to attend to the bar was back in the employee area chatting on her phone. When she finally came out she said something I couldn’t understand. I said pardon me - hushed and let me know she was on her phone. All the food had been picked through and not filled up. What a disappointment-they could use to take a lesson from SeaTac.
We presented a Priority Pass, but was told, that for Priority Pass, there was waiting time.We could see on the video survaillence at the front desk, that there were not many people in there.Dont expect to get access - not a nice way to start a long distance travel.
The stock of food and drink are reminiscent of a freshly raised bunker well before closing.Staff is rude and aggressively enforces no entry until exactly 2 hours within your flight time.Poorest airline lounge experience we’ve had as a family across the US.
Located in Terminal 7 just up the escalator after security. It’s a decent lounge but they limit the amount of Priority Pass entrants. The few times that I’ve came here, it’s been relativity empty but they still had a wait list. The free food options are pretty limited. They have a in-house barista during certain hours and a espresso machine when they are not around. The bar is pretty nice but premium drinks are paid as is a few food options. Seating is very comfortable and the view of the tarmac is nice. There’s free WiFi and tables with power outlets to get work done if needed.
They make priority pass members wait an hour and a half to enter the lounge from a waitlist. When you get in to your suprise there are only 10 other people in the lounge and the food is trash
Refused entry for priority pass. Stated that they do not allow priority pass holders after 7pm. It was 7:05 pm on 12/23/21. The lounge was empty. Called Priority pass and they said that this was not true. Returned and spoke to the manager. She said “Go ahead and file a complaint there’s nothing I can do.” After looking at other reviews it seems like this is a common problem and this lounge does not accept Priority Pass. They should remove this lounge from their system.
Small lounge with a nice ambiance and a fireplace in the middle and a view of the runway. The breakfast menu had a good variety. There is a coffeeshop inside which is great. The only downside was they seemed to be understaffed.
Don’t come here if you have Priority Pass. They will tell you “we are full and you have to get on her waitlist”It was 6am and Terminal 7 was completely empty. I was the only one going through security on the TSA precheck side.
Worst lounge ever. Even though the capacity is by no means full, they’ll make you wait more than 45 minutes when using your Priority pass.
One of the best coffee out of all priority pass lounges Ive been Other foods were just ok. They have an instance pancake machine, and it does the job.
Always finds vague reasons to turn away priority pass guests. Even when lounge not full around 6:30-7pm. Front desk person has a serious attitude problem as well.
Waited an hour and 15 minutes on the waiting list but couldn’t get in. The waiting list grew rapidly (to 30 people by the time I left), but moved slowly (only went up a few spots from #13 to #10 in that period).
No wonder such bad reviews! They let us book and get in line to enter with our priority pass. Guess we never will because we are still Waiting and 2 hours passed, no place to sit here, so were on the floor near our gate, and the line didnt move at all during all this wait.
One of the worst lounge by Alaska. The customer service is terrible. We are both priority pass member and Alaska MVP card member and the guy at the front told us the lounge is full. We came in at 6 am on a Monday. Alaska only has 1 flight in the next 2 hours. How could the lounge be so full this early.
Don’t think you will get in if you have any type of priority pass! We tried to go in today and were told to join the waiting list (when we joined we were the first in line) after 2h of waiting we went to the front desk lady and told us they were “full” but people were coming out, and if you paid their $50 fee you could go in! We were a few waiting outside… at this point I think they should stop advertising they have Priority Pass acceptance because they don’t
As others stated, they keep Priority pass holders on a wait-list. So effectively you cannot visit this lounge.
Total joke. As others have said, they have a “Priority Pass waitlist” despite the terminal being empty. Rude staff. If you’re going to be in the priority pass network, honor it…UPDATE: Eventually was granted the privilege of entering the average lounge. Unsurprisingly, practically empty.
Clean, comfortable and attractive lounge. If your only goal is to sit, have power outlets and use wifi, youre good to go. There are power outlets pretty much everywhere and the wifi is not bad.However, as youll read elsewhere in the reviews, the food experience is kind of a joke. Theres a tiny salad bar, soup (which was cold when I went back for seconds!), and the cookies are about as good as chips ahoy packaged cookies. The drinks bar and coffee bar were both not staffed for most of the time we were there. The only highlight was a pancake maker, which was fun, but also ran out frequently.Data point for Priority Pass: Im priority pass and brought a guest, had no trouble getting in on the afternoon of Memorial Day.
Some cold vegetables, cubes of cheese, humus and some mini cubes of brownies.Bevereges, biscuits and orangesNo hot dish after 17.30During the years I have been using lounges this is the worst!
This is my second time flying, quick and efficient service, I would travel with them again!
Let me start by saying that I love Alaska Airlines. Their service, staff, cleanliness has been the best during this pandemic. I mistakenly had the same expectation from the lounge. The person at the front desk (Christy) was horrible. I have learned that priority pass customers are the lowest on the totem pole and boy- did she rub that in! After the 30 minute wait, we went in to an almost completely empty lounge (surprising, since we were told that we couldnt go as there was no room). The lounge itself is very clean and nice. There wasnt much in the way of food but that could be because they reopened only 2 days prior.
A fantastic respite in an otherwise lousy terminal. Quiet (usually), spacious and calming. Greatly appreciate the ability to make a fresh salad!
Said they were at capacity for Priority Pass but were not allowing any members to go inside on a 1 in - 1 out basis. We were told capacity was limited due to Covid even though we are in an international terminal where all must be vaccinated to fly and everyone is wearing a mask. This seemed like an excuse instead of a valid explanation. We pay a lot for this privilege and the experience is disappointing.
Charged me for two guests instead of one. Ended up paying a hefty fee with my bank. FRAUD
Dont think they are going to let you in if you are priority pass. They told us they were at capacity when they were accepting first class and people that were paying $50. For some reason they treat you really rude as soon as you tell them that you are priority pass. I honestly dont know why theyre treating people with such a disrespect.
Its a nice space and it wasnt much going on but I stayed there in the morning. The food selection was a bit disappointing - I usually see more healthy low-carb options in other lounges, there wasnt much protein either - only eggs.
Worst lounge ever. 2 hours wait time for priority pass holders. I was in the waiting list and received a text when I already boarded on plane. Never visiting any Alaska lounge ever.
They accept priority pass but couldn’t get in because there’s an hour wait.
I really enjoyed this lounge! It’s obviously not an amazing 5 star lounge but it had decent snack food (and soup) and decent drinks. Very calm, peaceful and with fantastic staff!!
Priority Pass owners are basically blocked from entering. Whats the point of a priority pass or being an Alaska MVP, frustrating!
Didnt know I can write a review here. It was a while back when I gave up my air tic for a later flight (7 hours), I was honored a lounge stay. When I got there a guy made me wait for 15 mins then another person came to me saying I was not allowed because I want a member. I spent another 10 mins to explain and went back and forth to the counter and still got denied.Please, such POS.
It’s a nice well-maintained lounge with good seating and some drink and food options.
One of the lounge options provided with priority pass. First impressions were that the seating options were good. We found seats facing the tarmac and they even had a foot rest. There were plenty of seats still open even though many people (50+) were using the lounge. Like many mentioned food options are limited (simply snacks, finger food such as chips, some soups and maybe a salad here or there). Overall though, a nice relaxing experience before heading to the gate for our flight.
One hour wait to get in. The staff member didnt even let me in to get water.
Large lounge. Exceptional customer service. Barista makes custom coffees.
The lounge apparently closed at 12 p.m. No warning online. Wasted a bit of time making my way over. Please update Google if your timings are going to be irregular.
How can a lounge be CLOSED during flight times???!!! We pay a membership for a lounge that SHOULD be open when there are flights…pretty basic!! Absolutely astounding and confounding how Alaska makes a decision to be closed during flight times.
They dont care for priority pass. Priority pass should dump this lounge and go with another!
Modified thanksgiving hours, only posted on the door not online. Wish I could have went, liked it in the past. I’d have flown out of Newark had I known.
Nothing gluten-free (I asked). Shouldnt be hard to have some gluten free bread or corn flakes or rice crackers given that $50 is the day pass cost if you dont have access through other memberships.There was a banana. So I guess I went to the lounge to eat a banana. It was a great banana.
Got here around 11 o’clock on Friday morning. Nothing was prepared and ready. Lady was just getting ready to set up the salad bar. Couches and seats are nice and comfortable and had a nice view of the tarmac. I just wish the food was ready for be served.
Despite the slick new interior and promises of an espressso bar, during our two hour stay we were only able to obtain a single beer, a few cookies, and remnants of a salad (and not a single espresso).A sign out front said that the lounge was at capacity and not accepting Priority Pass (it’s the only PP club in this terminal), but inside it was at about 10% capacity, maybe 15 people.In this 2 hour period in the later afternoon, there was one, single, employee, working the entire time!!! Numerous times we asked if we could get an espresso and we were told to use the “fancy Starbucks machine”. The machine was broken the entire 2 hours.The bar was unmanned, we were only able to get a single beer, and the food was replaced just as we were leaving after nearly 2 hours. Maybe this is growing pains by why the hell would you spend all that money on a lounge and then not hire any people to work there? The woman was very nice and apologetic but that doesn’t make up for it.We don’t normally fly Alaska, and probably won’t in the future. Funny considering the food in business class was actually phenomenal...
They make priority pass wait for no reason and its not even full. Couldnt get in. Waited a little under an hour
We had a flight to Seattle at 11:40 AM and the lounge was open from 5:00 AM - 9:00 AM and then later in the afternoon. Not very useful
This lounge is really clean and comfortable. Always a pleasure to stop by before a flight.They have a pancake machine haha. Food selection could be better but eh its free. They have a barista and a bartender around all the time.
Easy to get into with priority pass and an Alaska boarding pass, and right by security so you don’t have to hunt around for it or walk way to some gate you don’t need to be by. The self-serve espresso machine is down, so the person at the food-to-order stand is making espresso drinks. They’re okay, rather bitter coffee but strong. There’s also mass-brewed Starbucks. Decent tea offerings, teavana I think. Limited but adequate breakfast offerings of a pancake maker, scones and such, frozen factory-type bagels, yogurt, and some pre-ripe fruit. They’ll make more substantial breakfast food to order for additional payment. Plenty of seating for an early morning flight, and comfortable seating, with a mix of couches and big comfy 3-sided chairs, as well as tables with mid-century modern dining chairs. The staff is friendly. There’s WiFi. There’s a sign that says free access to the nytimes online while in their WiFi. Not the best lounge ever, but comfy and quiet, at least in the morning, and far better than nothing.
I have visited many airport lounges worldwide yet never have I been met with the appalling behaviour of the staff at the entrance to the Alaska Lounge, JFK Airport. In particular, the ‘gentleman’ on duty on 2/25/20 at around 7pm. However, judging by most of the reviews on here, I really don’t think we missed out too much! His arrogance was disgraceful and sadly leaves us with an extremely low opinion of American hospitality. He could not have been less helpful or accommodating if he tried.
I came early that my friend, was waiting for him about an hour until 6:30am. It was about 15 people in the lounge and when he came, a register guy told him that lounge is full of people and theres NO SPACE FOR HIM. I went to meet my friend and asked the register guy about capacity of the lounge. Only after that he let him go inside the lounge.SMH
Not surprised about the low rating. Appalling excuse for a lounge
Worst lounge ever. Staff on front desk was rude and watching videos on her phone rather than serving. Inside the lounge no bar tender for 10 minutes and only crackers and cheese available to eat. If you have to pay for this lounge DO NOT BOTHER!
Agent was late and rude, arrived at 5:15am. Without apologizing and no greetings, while there was a line of people waiting. Took him more than 5 minutes to boost his machine to check people in. The lounge supposed to be open at 5am. People couldnt get in until 5:25. Ridiculous and unprofessional!
Whoever working on the boarding pass area they talk so rudely and misbehaving. I hope I will not take this airlines through this jfk terminal and I found lots of staff are talking so rudely
I was expecting something horrible from the other reviews, but I guess they must have worked on themselves: the entrance clerk was very welcoming, and so was the staff inside.
Never had such a terrible experience. The person at the door told us 15min wait max and after 30min we were apparently still only number 12 in line. We could have done something else instead we waited for nothing because of this misinformation.
Ive been asked to leave the place beacause my baby was crying. It looks that someone complained and the staff suggested me that leaving would be a cortesy from us. We stayed.
Doesn’t serve booze until noon due to puritanical hang ups
What is point to pay for Priority Pass if you cant use it? So Alaska lounge have a sign outside that they are full in capacity for Priority pass hover if you are in business class they let you in. Incredibly rude agent.
I used this lounge only me(card holder)!!But,They claim card holder＋2people to credit company!!Thats why credit card company asked me pay 50USD(for 2people)!!I showed my receipt(written as only card holder) to credit card company!!They are crazy!!U have to keep receipt for 4month!!I hope share this experience to all of user!!
It was a good flight, spacious.. You will get to recharge your phone in the flight,thats great.only drawback is you have to pay for the checked in baggage in domestic flights.. I liked the Alaska lounge the most .. very nicely done.. neat and tidy and spacious restrooms.. there is dunkin donuts .. you can buy foods of your choice and enjoy while waiting for flight.light..
He opened the lounge at 5:30am. GrEaT jOb!
It isalright. The food selection if very slim as well as the drinks selection. This is the only lounge that is open between 2100-2200 hours.
Terrible customer service. Don’t waste your time!
I came 15 minutes prior to closing time and was not admited. I also got informed that all food was already taken away ... and I just wanted sth to drink.
No choice of food , no stuff to clean dirty booths and tables , drinks were out , bar was out of staff. Like WOW this is the worst lounge Ive been to
Very mediocre place, dont purchase your visit there only a minor perk if you get access as part of your ticket.
I loved our bartender. He was kind and conversational.
The lounge rarely honors Priority Pass members although it is advertised as a priority pass partner lounge.
The worthses lounge i ever been ,no service at all . Not even talking about drink selection . Shame on Chase to deal with them .
Perfectly serviceable and quiet at 6am on a Monday morning. Didnt experience some of the other reviewers issues.
Definitely the best coffee option in an otherwise boring terminal - nice hiding spots in cubes.
Lounge staff needs to learn how capacity works.
Alaska hands down has the friendliest employees. Lounge vibe is very Alaska.
Closed from 9:30am-1:00pm?! BOGUS.
Clean and stylish. I wish they had better offering of food.
Why would you close lounge at 5pm?
The worst lounge of the world. Dont go, its a trap!
Pfffff - not worth using your priority pass !
Just randomly decided not to open on time
Lots of bright sun space, very calmAmbiance. THey really told true to the “2 hours” before your flight which no other lounge had ever stopped me before for that. So little frustrating given how long my layover was before my flight to Spain. The food wasn’t bad not a true entree of hot foods and the cappuccino machine was down for mostOfThe time I was there. Bartender was in and out also the bar isn’t self served. Would I make the trip out of my terminal for it again? Maybe not. Unless the food was upgraded I’d treat this as any other lounge with a more pleasant view and space for stretching out. 3-4/5.
Theres a huge line to enter and once you get to the front desk after 30 min of being in the queue, they tell you that you have to join a waitlist. Ugh - A joke! I made it out of the waitlist after 1 hour wait but I was already onboarding...Someone that was coming from the lounge said they didnt even have water.
It was from 5 to 6 in the morning, so it wasnt so crowded and I was able to relax.There was also a coffee bar, but there was no staff, so I enjoyed myself on a Starbucks machine.By the way, this machine also has hot chocolate on the menu, but what came out was a mysterious white liquid.
Es un lugar luminoso y con algún confort para aguardar el vuelo. Pero muy poca variedad de comida. Poco personal asistiendo a los pasajeros a fin de brindar un servicio óptimo.
Worst Lounge! We came in around 7:30 p.m. with a priority pass, which worked out well. However, there is a note in the entrance area that says Priority Pass guests can only come in if there is enough space. I.e. there is a waiting list if you want to come with prio pas rei. We were lucky, the lounge was almost empty.30 minutes later, at 8 p.m. sharp, they closed the lounge. Now we understand why it was empty. The buffet was almost empty, only leftovers.We had just provided our little table with drinks and leftover snacks (chips/bread & guacacole and a cheese dip) and unfortunately had to leave immediately.At 8 p.m. sharp, a lounge employee stood there and asked us to leave. Seriously?? That was a really horrible experience. She was also quite rude and impatient. We left almost everything there, quickly drank the Prosecco on X, packed chips in their own plastic bag and off we went.The selection of snacks and drinks was really bad. There were mini carrots, bread, chips and a few dips like guacamole and a cheese dip.However, you have to pay for many drinks yourself, so there are only a few that are free. Water, beer, prosecco and 2 house wines are free.
VIP DEFICIENT AND WITH BAD ATTENTION. Having the priority pass, they added us to a waiting list from which we never received the SMS to access and we ended up giving up. Very bad treatment at the entrance without wanting to work or serve you.
Everything is beautiful. BUT! Open until 21.00. And at 8.20 they are already folding. Its dirty There is nothing but wonderful soft chairs and a coffee machine. Empty table, closed bar. The truth about this is to warn when they scanned the card, they forgot.
Badly educated staff. We had the priority card and they put us on a waiting list, and the room was EMPTY... on top of that they close super early and let you in very shortly before... in short, our stay before leaving for Spain was rubbish.
The person who was there today, April 4, was rude, the room was empty and he didnt want to let us in. Being a member of one world is useless! This does not happen in Iberias VIP lounges.
A VIP room that closes at 8:00 p.m. when there are still many flights should not even be VIP.
The worst salon ever! They run the entry time for you to not allow you to enter with a priority pass
Its the worst vip room Ive ever been to in my life! Starting at the front desk, a grumpy and impolite attendant. Inside the room, other rude attendants, had a moment when an attendant named Charles began shouting at someone who had left a glass and a plate on the table (there was no indication saying otherwise). An unpleasant experience and totally contrary to what is intended or should be: lounge vip. ZERO note!
The worst VIP room Ive seen in my life, and Ive seen many, just meals (just cookies and salad), just drinks, scarce staff that appears and disappears, you cant serve yourself coffee or drinks and you have to wait for someone Deign to appear there.It has no screens where you can see the flights, that is, to know if your flight is delayed you have to leave the room and then to enter again to give explanations. The VIP room is large ... rather rest room .
The place is nice, the modern setting with different types of spaces to wait or rest. There is service that removes what is used. The lighting is very good. But the food supply is very poor and limited, some vegetables very basic to put together salad. Some cookies and only one type of bread. There is no type of cold cuts or cheese or sandwiches. There is only cold milk. There is no microwave to heat. There is a bar with alcoholic drinks. The coffee is good. The bathroom very well.
Terrible staff attentionAll very rude and rude with the clientthe lousy roomFlees
We just bounced off the door, after an hour of waiting they said that they were closing because they had a lot of traffic and nothing was left. Nobody, of course, apologized, they announced on a no hard basis. Tragedy
Disappointment. Some cookies ... a couple of vegetables, some apples, some coffee, a chicken soup and nothing else. Track views and impeccable bathrooms are what I rescue, the rest very basic and without warmth
Terrible Poorly polite staff, the worst VIP Ive ever been to. The one who attends the entrance before 1:00 pm a bad mannered. Inside a boy with glasses named Charles screaming as if we were animals. They should close it
The worst vip in the world. To eat there is only salad, no cold cuts, bread, nothing! There was no common soda in the machine, only zero.
Worst lounge! No admission with Priority Pass. Despite waiting over 1 hour, no chance
Almost paid meal.Free salads and crackers.
Lousy. Terrible service
Le pondría 0 estrellas. NO MAL GASTE SU CUPO EN ESTE VIP, Carece de comida, tiene reglas absurdas de espera y permanencia y no vale la pena nada de lo que hay adentro. Poco personal y mala atención. No cometa el error que cometí yo.
Total reviews rating 2.1
122 Reviews for Alaska Airlines Alaska Lounge 2023:
Review №1
2022-05-24Clean, bright, modern, comfortable, lots of seating, work spaces, and outlets. Food well displayed, fresh, plenty of choices. Enjoyed a great salad bar. Courteous and efficient staff. Appreciated the availability of a gender neutral bathroom. Had been difficult to find elsewhere in NYC.
Review №2
2022-07-03Already a waitlist at 8am due to capacity issues. No sign of how busy it really was in the lounge, but I was #5 in the virtual queue at 8am. Also, if you’re using priority pass, you cannot use it if you are more than 2 hours before your flight. Even if you’re in the waitlist ahead of others, if their flight departure is less than 2 hours away they will get in ahead of you. I noticed this issue after a few parties that arrived after me were called in. The host then informed me of this restriction on priority pass. 👎👎
Review №3
2022-03-19One of the better and spacious lounges (domestic USA airport terminals) offered via priority pass. And good salad and coffee options. Local beers too at the bar, which is cool.For a request to change the channel on the tv, one staff didn’t know how to and was complacent with not knowing, and also wouldn’t inquire with other staff until asked to do so. And the other staff refused, saying “they don’t let us change the channels.” Meanwhile, the remote sits on shelf right below the tv behind the bar.There’s no enthusiasm for any part of the job done by staff here, you’ll have to find a staff member and chase them down to request arrive for the bar. But they’ll be right there if you’re discovered to not wearing a mask in the right spot.If I weren’t getting into this lounge for free or if it didn’t provide good cold beers, I’d instead arrive closer to departure time and skip this place.Oh, and again, don’t forget your mask when you stand up out of your chair. They’ll give you attention right away for that!2 stars instead of 1, because of short staffing excuse.
Review №4
2021-10-21Nice, well maintained lounge. Loved the entrance, so inviting and open. Place is designed very nicely. Plenty of seats available. Food was basic. I enjoyed my Starbucks coffee here.
Review №5
2022-02-28Staff was 5 star... very friendly and helpful. Facility is clean and relaxing. Ive never been to a lounge where you have to pay for (most of) the hot food. I feel sorry for anyone who paid for a day pass. No complementary HOT vegetarian options. Sad times. But then happy times because free bourbon.
Review №6
2022-04-24I find it surprising so many negative low star reviews as this lounge compared to many others across the nation is very nice. It is small and yes options are limited due to that but service and cleanliness is spot on. The espresso bar is a good touch
Review №7
2022-02-19It is smaller than the one in SeaTac airport. Food options are limited. Seating is also limited. Lounge could be cleaner. Restroom was not clean. They accept priority pass.
Review №8
2021-12-02Nice interior setup, not the best service. It closes at 8pm and they pulled all the food and drinks at 6:45. I watched many people come in bewildered at empty food tables. Dirty dishes sat all around me on tables for almost 2 hours. Plenty of staff members, busy with their phones though. On the upside, didn’t have to sit in the terminal.
Review №9
2021-09-16Men’s room is very clean. Compared to other lounges during COVID period, at least they provided the espresso machine. I was able to make the cappuccino (Starbucks beans) and grab a quick bite before my flight (less than 10 minutes before boarding)! On my 2nd transcontinental trip two weeks ago (9/3/2021), I was able to use the lounge with the United Business ticket without the Priority Pass.
Review №10
2021-09-01Nice new looking lounge I had access to via priority pass. Breakfast had options I liked; oatmeal with toppings. Coffee was also very high quality. Bathrooms were clean and staff was helpful.