Wheelchair-accessible entrance
Yes
Alaska Airlines - JFK in Jamaica
Phone: +1 800-252-7522
Site: https://www.alaskaair.com/conten...
Site: https://www.alaskaair.com/conten...
Opening hours
- Monday:4:15AM–8:30PM
- Tuesday:4:15AM–8:30PM
- Wednesday:4:15AM–8:30PM
- Thursday:4:15AM–8:30PM
- Friday:4:15AM–8:30PM
- Saturday:4:15AM–8:30PM
- Sunday:4:15AM–8:30PM
Comments (185)
The lounge is great. Better food than other Alaska lounges, they have cold cut sandwiches for lunch and had Pyrat Rum on offer for free at the bar!
Here early evening, they close at eight and an hour and a half before closing put all the hot food away, not a good experience.
I just wanted to say thanks to the person who helped me catch my connection flight after 2hrs on immigration and customs.We got to the gate like 7 mins before departure, and without this individual (who even pushed back on people not letting us in...) I would pretty much have my plans screwed.If you see people going above and beyond like this, it is a clear example that the company encourages them to do so.Thank you very much!
Flew first class and at best it was a low-end business class seat. No video console. Staff were friendly.
Very decent Airlines but I think they did a mis-step by buying Virgin America Airlines. The Crown Jewel is Virgin Atlantics Routes. But I hope their customer service and their small company feel doesnt wear off when they start bleeding money. My daughter swears by them from Seattle. Lets hope they last.They have a very small terminal in JFK.Important Flyer info: *********Alaska will have or will be going to move its Kennedy operations from Terminal 8 to Terminal 7, while Virgin America will move from Terminal 4 to Terminal 7.
As a United Airlines Business class traveler being permitted to use the facility is a pleasure and a privilege. This was the prior United Club until UAL left JFK only to return 5 years later. This is a great club, wonderful staff and nice bar, food etc..
Flight attendants very nice but the lounge was ok. Could be nicer.
Airport is pretty in order and nice. LikeIt very much. Next time I will fly AlaskaAir again. Thanks for the great services.
Lots of leg room, you have to bring your own device to watch free entertainment. All seat do have outlets and usb connections to charge your devices
Alaska airlines has good food to preorder, best customer service, and seats are better than most US airlines, compared to JetBlue, DL, AA, Spirit, Southwest..
Huge, major airport, and it could easily be confusing and overwhelming. But its well desgned (considering how large it is). And my husband always comments on how (relatively) easy it is to drive around. The signage for the various airlines is clear and color coded. And most recently we dropped friends off at JFK for a flight on Alaska Air. They said security was easy-peasy and the terminal was right behind security. 👍👍My friends also commented on the great deals they get thru this airline, for trips to and from Washington state! They have been successfully expanding their routes!
Nice airport terminal 7 clean and comfortable. friendly staff.
Really good set up here. Quiet, nice salad, good beer and way cleaner than the horrible main terminal
Simple bagged drop, just scanned, no lines. An no lines at security. Nice terminal
Simply and very fast.. I love the background music cause it seems like you are in a fancy restaurant and super nice staff
They’re an economy airline and the terminal is older but everything is good enough.
Really nice lounge. BA one was closed (no idea why) but it worked out well as I stayed in the Alaska one
Dirty. Haphazard masking of crew during a spike in cases seems Alaska Air is ambivalent about clients/ passengers health.
Nice service, even we were in premium class, the seats were too narrow but otherwise great
Super duper empty on 2pm during COVID...
Alaska Air, please check these declared hours for baggage support at this location. Supposedly open daily 5am-9am, 3pm-5pm and 10pm-12pm? Nope, not a soul from Alaska is here. Are you sure those hours are Eastern?Weve been here since 5:40am and it wasnt until half an hour later that we found anyone to talk to.
Understaffed, long lines, 2 agents on elite and 1 for main. Awful.
All of the Alaska staff were efficient and helpful during the check in and boarding process.
Good airline. Planes a little old, was told they’re updating. The lounge was great
Alaska Air line is a ulta low cost airline. Basic facilities are not inside. Seating is not comfortable. Crue-members are very polite.
Nice clean terminal and friendly staff. Passed security check fairly quick. Got the flight right on time.
One of the best airlines I. have had the pleasure to fly on 😉JFK to Seattle and then on to Anchorage, cleanest of both l airplanes excellent ,on board service outstanding and crew.On my return flights from Anchorage to JFK the same can be said.All said long flights made it a safe and was a pleasure to fly on Alaska Air
Big busy airport. Lots of people coming and going.
Idk just popped up never used it
Quick flight, although seats hurt my rear end. Maybe bring a donut if you think you cant sit thru an uncomfortable 6 hour flight.
Very helpful with flight change - Tia is great 👍
Nice views of the runway. Nice for a US airlines lounge. Starbucks coffee machine. Bathrooms are clean and nice. Staff friendly. Comfortable pod tables. If the lounge gets full they can turn away Priority Pass holders (and favor First Class on Alaska).
Smoke anywhere you want here. nobody gives a cluck.
Great staff, very detailed oriented.
On time. Crew very friendly. Beautiful services on board. Smooth flight.
My husband and I were dropping off our 13 yr old daughter with 3 other teens. It was for a Leadership Course -for over a week. I was a nervous wreck with her flying cross country without me, as it was her first time flying without me. I honestly can’t say enough about Alaska Airlines. I never write reviews...ever but felt compelled to do so. Right from the start, the ladies at check in accommodated ALL of the children so they could sit together and made the parents feel so comfortable. They were so pleasant and customer service skills were top notch.They waived the U.M fee because someone in the group was old enough. So none of the other parents had to pay a dime. The older child, was still able to be walked all the way to the gate by his parents so they could see him off and say their good-byes, thanks again to the amazing staff at Alaska Airlines. Because originally they could not and the mom was upset.Next we get to the gate and they call the kids FIRST...by name to board before anyone else. They got to meet the pilot, take photos with him, they were given wings, and headphones and iPads for free to use for their long flight.The kids had such an amazing experience thanks to ALL the staff. That’s all you want, as a parent is to have your children be treated as you would treat them when you’re not able to be with them to make them comfortable and happy. The Alaska Airlines crew, from start to finish were amazing and I left the airport that day with tears of happiness because I knew all of our children were in good hands.I will always make Alaska Airlines my first choice when we travel from now on.Thank You Alaska Airlines for creating the Ultimate Customer Service Experience!
Hardly any food available when we arrived at 6pm. More was put out just before 7, but still a very poor selection. Tables not cleared unless requested. Staff just dont seem bothered.
They cancel my flight the last minute
An average terminal. I miss the real Virgin America before Alaska bought it.
They’re always helpful when my son flies by himself. Very nice staff.
Alaska Air flies out of an international terminal in Terminal 7. We have only flown with them a couple of times since their acquisition of Virgin America and move to Terminal 7. The terminal has improved from the first time to the second. The food is edible and the coffee does the job. There is a nursing room and family restroom for those traveling with children.
Had a GREAT FLIGHT HIGHLY recommend ALASKA AIRLINES for YOUR NEXT TRIP 👍👍👍
The workers here are unprofessional. They are under paid and miserable!! They didn’t even look at you when you asking them for assistance. They on their phones. They all should get fire !! This airline is the WORST airline. 90% you will get delay for 2-3 hrs. EVERY TIME !! DO NOT FLY WITH THIS AIRLINE.
Horrible experience. They screwed up my baggage (it never arrived at JFK) and the communication process afterwards was just completely awful. I made several phone calls multiple times to both the central baggage office and the local office and JFK but they just kicked me around and made me hold for a long time. I never got to spoke with an actual person about my situation. They say they will update you and all that but thats just a straight up lie. I am strongly dissapointed by their poor performance and would not recommend Alaska Airlines to anyone who wishes to have a good flight experience with all the luggage with them and not lost randomly somewhere along the way.
The Alaskan lounge is very selective if you upgraded to first class or have priority pass. Plus their representative is rude so reminder to not fly Alaska. Bar downstairs however is a good safe haven for a grumpy travelerTheir bloody Mary mix is pretty good so have them make you a michelada as it gets stuffy in this terminal for some reason.
Overall experience was good but the planes were outdated which is why Im giving 3 stars. Their entertainment app does not work on Android devices.
THE worst experience ever. All the stffs are so shady, they are so RUDE!!! I can’t believe how they treat you like criminals. My flight got canceled and i had to transfer to other flight, they didn’t announce what’s going on and they even lost my bag, they kept yelling at me. Wow, I picked Virginia America not jet blue bacause of the reputations but it was the worst mistake. I had to stay at this airport for 9hrs. I just wanna be out of here.
Alaska Lounge at JFK Terminal 7 was good size but has very little food. Have to pay and order from menu. Comfy seating good selection of drinks and nice and modern. No showers I believe.
Nice staff, highly recommend!
A lot of people say that JFK is a bit of a mess and is in disrepair. But my experience was to the contrary, and was a good experience with comfy seating and a far better look and feel than Gatwick.I would not recommend any airport, but JFK is one of the better ones with a very good airtrain link to the city.
The flight from Vegas to JFK was smooth and friendly. The staff was great; seating was spacious and clean.
Great terminal clean and calm
All staff are unfriendly and unwilling to provide any assistance you need. They are simply not interested to help passengers. Appalling attitude from front desk check-in to boarding gate.
The outside looks good, they have spent a lot of money to make JFK look good, however the inside still is dirty and run down. Escalators are filthy. Bathrooms are still using old equipment. The hand drivers are old and have little to no force, and there are no paper towels to use instead.The interior needs to be updated to accommodate the digital age. Two outlets which are part of a pillar and one on a floor outlet, which a bank of seats is on top of and had to be moved to access. The seating area at gate 12 is cramped.Bring your battery backup!! Fly into somewhere else if possible.
End of an era now that Virgin is officially becoming Alaska. Not sure when it’ll disappear completely. Also not sure why they fly domestic out of JFK Terminal 7. It’s a tiny terminal that feels temporary, but the small size probably means security gets less gnarly, it certainly is on the tuesday morning I’m flying. They don’t even have a global entry line it’s so small, although having precheck means one needn’t remove one’s shoes, so that’s a nice perk. The security line is super inefficient but again there are few enough people that it works out. Virgin America generally is hands down my favorite airline from flight experience all the through to frequent flyer program, and I haven’t decided yet whether I want to try Alaska, especially since I’m not seeing that their prices are anywhere near virgin’s which were somehow often among the best priced. Anyway, terminal 7, no boutique food options that I’ve seen, not a ton of bathrooms, there’s a BA lounge. It’s quick and easy to get around, I think there are only about 10 gates.
Very nice service, and flight, great experience.
Small line. Great and friendly flight attendants. Uncomfortable airplane seats.
I am a small business owner in the business of seafood and I rely on a reliable airline for the import and export of my products. As a returning client to alsaska alirlines, I was most impressed with the incredible helpfulness and kindness of their staff. In particular, Adaiah Fyffe Solo is amazing! He was so helpful and it is the customer service provided by individuals like him that create lasting relations and business loyalty. Thank you so much Adaiah. Writing a review such as this is a small act in the larger scheme of your help to me, but your dedication to providing the best experience to customers, I believe, should not go unacknowledged!
Virgin Airlines is alright but they leave late. 4:55 flight didnt leave until 6:15 and eight people had to get off because the plane had to use a lot of fuel. The best part is the leg room and the fact that there are AC Charging Ports not just USB. The second best part is the 24 channel basic cable which keeps you entertained as well as the fact that Water and Coca Cola are free and you can order them from your seat. Make sure to download movies, videos and tv because GOGO Wi-Fi doesnt work with streaming and it doesnt work for free. The prices are too high 😐. Probably the biggest drawback is this, Paid Wi-Fi.
Great airline. Got to where we were going on time and professionally. Good service, just bring your own in-flight entertainment.
Top notch customer service
Work area
Economical .. quick in and out
This terminal is by far the absolute worst in JFK. Pre check is always closed and the most difficult, slow TSA employees in the airport. Miserable.
I love this airline. I wish they had east coast hubs. I would use this carrier more if they were more convenient for me.
Support staff needs training.
Great planes with power outlets, video screens at each seat. One star off for stingy servings of drinks and snacks.
Excellent airline
Great flight, great staff and can ne very accommodating to handicapped passengers
First experience with Virgin America was not great. Arrived at gate just after time of boarding but the flight was delayed. No-one was there to help me, I hope this flight is worth it...
Why is the Alaska Airline lounge close in 7:30 when they participate in priority pass that line of customers are flying to Ukraine air which their flights leave much later basically making it ineffective partnership with priority pass and wondering why American Express would even allow this, so if you have a flight leaving in the afternoon after 7:30 you have nowhere to you use your priority pass
Terminal 4 was good... but had a worst experience with United staffs, dont bother calling the supervisor, as they all are in the same team.. :P
Great as airport experiences go. Catch Wahoos tacos for a cool meal on the way out
Plane is comfortable with adequate leg room.
Easy to navigate and wasnt very crowded. Helpful staff that moved my seat free of charge!
The airline was good. The staff was really helpful. The check in process was easy
Very nice experience checking in
Great service love this airline
Ok..
Wow never flying with Alaska again. My experience with the staff at JFK is horrendous. I’m very disappointed with this airline. I even called the airline and they said they couldn’t help me.
Courteous and comfortable.
Very nice humble group of people that work for Alaska theyre informative
Big airport but the split is weird.Instead of getting 1 big airport, you get 6 small ones :)
Great flight. Great staff of friendly, helpful people.
Alaska charges for standard meals now, even on a 6 hour cross-country flight. Ridiculous and usurious. People need to eat.
Very good flight I will definitely take it again
Terminal 7 is the best airport terminal Ive ever been to
Never flew but the interactions with the counter employees was courteous and friendly.
Fantastic lounge
Cozy passenger terminal
Good airline to many destinations but could use some improvement
Safty way to travel NY - LA, but its a 6 hours trip with no food on board, just some chese ...
Nice
An airline I havent had a bad experience with (yet) which is saying A LOT.
TSA here is racist. Enough said.. I wont be coming back here. Im really disappointed to see this.
Wonderful!!
Looks good.
Air hostess was very helpful.
An airport is an airport had to run from one terminal to another just to catch my plane
As always Alaska claims to be in priority pass and every time lame excuses for refusing people
Nice. Easy to get in and out of. No issues.
No access to Alaska Lounge after 5pm on Saturday?!? It must be a joke!!!
After traveling on an unamed international budget airline, Alaska was such a relief.
Dress warmly because the flight feels like Alaska
Alaskan airlines is always super friendly and helpful.
I loved this airline
Bring your own food and drink on the plane
Last minute flight booked done deal. Thank you
Good 👍 service
Love this airline friendly service
Somewhat spacious...easy to go and find..
Exelent
Love this airtoprt . amzing setup
Huge, makes Lax seem tiny..m
Good lil hop trip planes
Best domestic. My pick for Jfk
Just like any other virgin store
Fast and friendly
Booked a flight it was awesome
Nice people, always late
Great nonstop SJC to JFK
Virgin America is the best airline!
Great place for a flight.
Great customer service!
Had a nice flight.
Clean and easy to navigate
Horrible terminal, horrible check-in process.
TV and great music
Good customer service
I Love Virgin America!!
Boarding was smooth
No are for smoking 😒
Perfect service
Great experience
It goes
Great Service
Best service
Fly to another city...
Ok
Rude staff.
Amazing airline
Always on time
EXCELLENCE IN SERVICES
Good
Masking?????
It was Icelandair not Alaska.Google got crazy 🤪
Lounge is awesome!
We needed the Priority Pass. The issuing bank told us that it was not necessary. In Argentina we enter with the cards. We have VISA and MASTERCARD SIGNATURE. They didnt work.
Quite a few eateries have been closed since the pandemic began. Besides, rather OK. There are even duty free shops.
Attention by the staff of terminal 7 horrible, unpleasant. Terrible customer satisfaction, 0. Lousy security and catering staff, unwilling to work. Fatal
Cancelaron nuestro vuelo el día de antes y. O nos dieron ninguna alternativa. Tuvimos que llamar con esperas de más de una hora…
Horrible vip lounge. Bad food
Good airport. The only bad thing is that in high season there were many queues and long waits to board.
Horrible there are no seats to sit ... all after checking.
Terminal of IBERIA Airlines of Spain in JFK. Comfortable and very practical.
The flight well and the crew too
We approached the baggage stand when the people who were supposed to work were told to use the terminals instead of soliciting them. Once our luggage tags OK we went to see them again and they told us to wait next door. We could see them chatting and laughing for 10 minutes before someone came to help us, and told us to go back to see them because it was up to them to take our luggage.Super print Alaska airlines!
Actually I did not bole they were familiar but they do not recommend it much, the original tickets were direct and in the end, due to the imposition of the airline, they made them make a stopover, I understand the problem of the pandemic but they warn you at the moment they do not give you time or options
Very efficient
Easily and quickly accessible on JFK with the sky train. The interior, the range of shops and the spatial organization is a bit old. The personnel of the person control is an impertinence (very unfriendly, military command tone, ...).
Very qualified staff
Good airline
Nice airport. Everything is clear and without too much fuss
Very friendly alaska airlines employees at the jfk
Very kind and fast
I found everything good
Very good airport
Large but clear
I hope to come back
There is something to improve! Obsolete.
Very big airport
Excellent place
Good experience
Okk
Fantastic
Total reviews rating 4.1
185 Reviews for Alaska Airlines - JFK 2023:
Review №1
2022-01-18Alaska is now part of the Oneworld Alliance, partnered with American Airlines, so I flew from JFK—SEA on a Friday morning 737-900 using miles in comparative LUXURY. Compared, of course, to the grim and ever-shrinking internment of AAs long-haul coach class. The pleasant lighting, cushy seats, big windows, fast free WiFi, adjustable headrests, roomy restroom, and outlets at every single seat (!!) were all a little shocking to someone used to the screw you! style of Americans main cabin. Even the APP is amazing, giving you easy and affordable options for changing your flight and upgrading your seat. Outrageously great experience, cant recommend it enough.
Review №2
2021-10-01Fast and efficient like things should be. Smooth sailing. Nice flight attendance too. I had an empty seat in btwn my seat and the other person so it was spacious too.
Review №3
2022-04-14I was sad that many of the stores were closed in the middle of a Wednesday afternoon. I guess people arent shopping for these high ticket items.
Review №4
2021-03-12Always friendly staff, flight attendants, & pilots! Surprise upgrades from economy class. Got to experience 1st class! Mimosas prior to flight take off 😋😝😝 Hot meals with cute penguin salt/pepper shaker! Greek yogurt with granola bits was delicious but would have loved more! 🙃 Internet is top notch! Watched Netflix the entire flight! Got a surprised free inflight internet coupon so it was FREE! 😅 Inflight unlimited snacks were like “OMG! They’re pampering me!” Salad for lunch is too healthy. Should have asked for Chicken & Mashed Potatoes! 🤦🏻♂️JFK lounge was nice pre-pandemic. Lots of charging stations. Starbucks coffee & tea.
Review №5
2022-06-18I gotta give a special award to Alaska Air JFk.On my inbound flight I left my tablet inn the seat back pocket. When 8 went back for my outbound flight I spoke to an airline rep about my item. They had found it and brought it to gate. Awesome customer experience!
Review №6
2022-06-04Airlines lounges seem to put less than minimum efforts these days. Blaming everything on Covid. Good views. Nice enough space. Food 1 star.
Review №7
2022-03-05As of March 2022, Food is still grab and go style. Pancakes! Bar opens at 7am.
Review №8
2022-06-09Alaska Airlines employees don’t know what they are doing we are now having to board the plane 12 minutes late. There is no Organization at the gate at all. The terminal is super small. The half of the stores are closed. And there is not enough sitting at ALL. This is the worst airport I have ever been too and will not fly this airline again.
Review №9
2022-04-26The Alaska airline lounge is very noisy.One employee is very inconsiderate when re-stocking.She slams dishes, drops the dishes in pans making loud noises.The tables and chairs are drug across the floor waking people when resting.She has waist long hair which is not pulled back and is not kept. Needs re-training and supervision.
Review №10
2022-06-15Delays. The airline forgot to pick up the pilots from their hotel. The stewardesses seemed burdened. Not friendly and welcoming. Airplane very comfortable.