Albany ENT & Allergy Services in Albany
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Albany, Albany County, New York, US
Other Otolaryngology clinic Nearby:
1.7 ·(3)from this place 3 mi
Dr grubs is incapable as doctor. Very low in knowing what a doctor can do for a patient . Worst,...
4.7 ·(47)from this place 13 mi
Dr. Perkins is wonderful. She is very thorough, knowledgeable and kind. The office and staff ar...
Albany ENT & Allergy Services in other cities:
Very clean and new building. Making an appointment online was easy and simple. Husband was in hospital twice in one day so we needed an appointment fast and we were able to get one the next day. The dr he seen were very professional and answered all our questions. They have a iPad that you answer all your medical questions on while you wait to be seen, high tech.
Made my appointment over one month in advance. When I arrived for my appointment I was informed that it had been cancelled. The receptionist placed a call and I could hear her whispering into the phone; Why did you cancel it though? Hes right here it shouldnt have been cancelled. The receptionist went to speak to the office lead. The other woman informed me that the doctor was just overbooked, too bad for me I guess. It would be nice if the office staff didnt play games with the lives of their patients, and the sad part is the doctors probably have NO CLUE the chaos their staff is creating. Please avoid this office.
Contacting the office can be difficult. I waited on hold for a long time and ultimately had to leave a few messages looking for imaging test results. The portal also isnt as useful as some others I am on. However, my experience in the office has always been positive, and Andrew Larsen is an absolutely EXCELLENT provider. I wouldnt want to go to anyone else.
The Dr. was very nice once I got in there. The follow up is very poor. They were supposed to send me the surgical paperwork three weeks ago and is wasnt until I called them was it sent. My procedure is on June 20th and I had no idea what to expect or when to expect it. I was told they are short staffed but I am a patient and my confidence level is not high with what I am about to have done. The staff there are very nice and accommodating. Also I was not told I had to make the pre-surgical consultation with my GP before I go for this procedure. Now try to get into the GP may be a problem.
You can schedule appointments quickly, but God forbid you need surgery. Its been 3 weeks and no one has called to schedule it even though I was told someone would be calling me. Ive left multiple voicemails and sent a message on the portal with no response. No one answers the phone and if they do its after a very long hold only to be redirected to another voicemail.
The only good thing about this place was Dr. Gavin but he is leaving the practice. The front desk is rude. I came at 800 for an 815 appt and waited over 50 min to be seen. They make you fill out forms and then the nurse asks you the same questions. Staff is rude and wait times are ridiculous.
I have never been to an office that does not value your time less than that of Albany ENT. Consistent wait times of over an hour passed scheduled appointments. Most recently, I brought my mother for her scheduled appointment where we waited for 2 hours in the waiting area.
I had allergy testing done here 5 years after another practice told me I wasn’t allergic to anything. Surprise- I’m allergic to a lot of things! I’m undergoing allergy shots now, and I cannot say enough about how professional and compassionate Dr. Riccio and the entire staff are. Dr. Riccio has helped me manage some long-standing tonsil issues, despite my being a giant baby. And the shots team are always quick, even when it’s busy. Their office is always immaculately clean which I appreciate. I actually sent my grandma here, too, and I don’t trust her with just anyone. She LOVES Dr. Riccio.
Dr Gavin was fantastic when we went for a consult for my daughter and he recommended a surgery. Weve now been trying to schedule this surgery for 4 months. Ive been calling every other week and every time I speak with someone in surgical scheduling (if I can even get through to anyone because voicemails are never returned) they promise that someone will be calling me very soon to schedule it. Thursday I was promised Id get a call back Friday afternoon with some dates. Friday came and went and no call...surprise, surprise. I have never received that promised call back. Ive now spoken to her pediatrician and gotten the name of another ENT to contact. Its a shame that scheduling sucks so much because I really liked Dr Gavin and wanted him to do this surgery.Edit:::we were finally contacted to schedule the surgery but had to come in to be seen again since it had been so long since the initial consultation. We still line Dr Gavin and hope that if we do continue the route of surgery that were actually able to get through to someone to schedule it.
The Urgent care receptionist was very rude and extremely racist. She over talk and treat me differently than the girl who was on front. Me being in medical work as RN felt uncomfortable and unwelcome in front of all the patient was setting in waiting room . Completely Racist
The doctor was good but the follow-up to get my shots has been a nightmare. Zero communication. I waited for 2.5 weeks after getting a prescription and paying them for the two initial nurse visits with shots with word from them. I finally called today and the office was shocked, and expressed that they had evidently forgotten to call me.Fast forward several hours and the allergy clinic called me back and told me I could come in whenever. They didnt give me any instructions however, so it wasnt until I drove there and was called in that I learned that I was supposed to bring an EpiPen and liquid Benadryl with me. It makes sense but how am supposed to know this without anyone giving me any information? Total waste of an hour of my life for no good reason.
Major complaint: I was canceled several times consecutively by Dr. Kuhar. Each time resulted in another 3-4 month delay. It’s one thing to be canceled but to have to wait almost a year to see your doctor is just wrong. I still have nothing but the highest regard for all who work at Albany ENT.but it doesn’t do much good if you can’t access their expertise.
5 stars for the doctor, saw him once and he left the practice but he helped my sons problem. 4 stars for the practice, make u fill out all paperwork online n scan your insurance cards online, check in at the office n they take all your info again! Then hand u a tablet that has pages n pages of questions, get into the exam room and tech asks same questions again! Cmon thats ridiculous n time consuming!
If I could give Dr. Robert Hughes zero stars I would. Literally the worst Dr. I’ve ever interacted with. Zero compassion and zero bedside manner. Might be why he had an appt available at the last minute. Learned my lesson. Unfortunately another family member had to suffer even longer because he just couldn’t be bothered to listen.
This is an excellent group. Their communication ahead of an appointment is helpful and once there the friendly staff quickly check you in. The medical staff are top notch and I cant speak highly enough of my doctors, Nora Perkins and Siobahn Kuhar. I am in excellent hands.
The audiologist that I’ve seen here, Tricia Doyle, has been so helpful and informative about my hearing issues and the process of choosing and using a hearing aid system. Checking in and out for appointments usually involves little to no wait, and the patient waiting area is large and arranged to ensure ‘social distancing.’ Every staff member that I’ve encountered has been patient, polite, and cheerful. I would recommend this practice without reservation.Update: the ENT & SLP services that I received this month accurately targeted and identified the causes of issues that I’ve had for the past couple of years. Really excellent experience.
If you suffer from an acoustic shock, I beg you not to come here. I visited Dr. Hughes and he was very uptight with me when I asked him questions. It was almost like he viewed my questions as me questioning him rather than trying to gain some insight as to what is wrong with me. He told me that whatever I had I was “stuck with it.” I took my records from this place and visited a reputable audiologist in Staten Island, where I was diagnosed with hyperacusis with LDL’s of 70 db. They did not even do this test for me here even though I described my main symptom was a newfound sensitivity to sound. Again, if you suffer from acoustic shock this place will not do anything good for you.Update: I am still experiencing aural fullness and noise sensitivity from the train horn which I described to Dr. Hughes back in September/October. He looked at me like I was crazy but I finally met a reputable audiologist who told me I do not have to live with the fullness/sensitivity and that desensitization will help over time. I look forward to my future treatment with THEM. Dr. Hughes or Dr. Grinch, what’s the difference?
I had two visits to Albany ENT urgent care in the space of two weeks and was very happy with the treatment and assessments I received from first Dr. Kaufman and then a PA. The PA gave me more information and got me right in for more detailed tests that had not been suggested to me by a specialist in Boston.
Dr. Ingle is one of the best when it comes to your ears. I have been living with hearing and drainage issues my whole life. Im 47. I have seen multiple professionals over the years and not one of them have given me the relief that this man has! I drive 2.5 hours one way to see him. Yes, hes that good. I highly recommend him hands down. Thank you Dr. Ingle for your knowledge and expertise in helping me. A true blessing that you where recommended!
July 2022 - modifying my initial post. Staffing shortages have led to longer wait times for allergy shots. Sometimes the waiting room is uncomfortably crowded.In addition to become a hearing aid patient, one must pay $100 for the privilege of becoming a patient. What other medical provider makes you pay just to engage the practice?Original Review:I have seen a PA, an MD and visit regularly for allergy shots. My experience for all has been very good. Initially I was concerned about the length of time that I would spend in the allergy shot clinic waiting to be served. That concern was for naught as I am always called for my shots very shortly after I arrive. They have a process for them that works extremely well.
I have been going to Albany ENT & Allergy Services for a little over two years.I find it easy to make appointments, and on the day of my appointment I am seen promptly. The check-in/check-out process is pretty smooth and the staff is helpful and friendly.I am currently seeing Maria Ragonese, AuD and find her to be very professional, thorough, and eager to make sure I am receiving great care on my visits.
The line to check in/out was extremely long during the last visit due to some staffing issues. A couple people who dont usually take care of that offered to help thin out the line. It was greatly appreciated by those of us waiting in the line longer than our actual visit.
It was a wonderful experience from check in to check out. Receptionist was very efficient and courteous. I can’t say enough about the PA Dan Horton who attended to my needs with professionalism and heartfelt sincerity to my emotional worries. It was the best care and interest I ever received in an On-call Office ever. Thank you all!
I see two different Drs at Albany ENT and I am currently working with Deanna Ross one of the audiologists. All of the staff are friendly, professional and helpful from the receptionists to the surgeons. The doctors are top notch. The audiologists are wonderful. I am very happy here and I would recommend this practice to anyone needing ENT services.
Albany ENT is almost getting too big for its britches. They have so many patients that they can hardly serve them. I waited at least 3 weeks for an appointment because my PA was booked so far in advance that I could not get in for an ear ache situation. However, I will say that they are very good once you finally do get in to see them.
Wonderful practice. Two of my children had audiology services here and met with the ENT staff. Everyone we met with were kind and patient with my children. They took the time to listen to concerns and check everything out. My daughter ended up having ear tubes put in and adnoids removed by Dr. Nora Perkins. She was wonderful and put us at ease and my daughters hearing issues have totally resolved.
My experience has been very delightful. All the nurses and staff are friendly and are willing to answer any questions or concerns you may have. They will even double check for you if they are not certain of a billing question you may have or will direct you to the right person or office. I have found the nursing staff very helpful. I have been going to the Albany Office for a while now and have not been disappointed.
Recently I developed a sinus infection following a bout with the COVID virus. I had been an established patient of Dr. Kaufmans for many years until he discharged me due to lack of need for continuing care. At the time of discharge he gave me liberty to call if I should ever need him. Though I had not been in his care for 2 years, one phone call for help resulted in a same day appointment and an excellent plan for treatment. It is a gift to be confident in the skill and level of care of your provider. I am so thankful.
Great staff, great doctors! The office has been fighting with a terrible computer scheduling system for about a year now. It schedules people in the wrong office, cancels appointments... Definitely go here, but make sure to personally confirm your appointment with a real live person to avoid delays and misunderstangs. Dr. Engle is terrific, dynamic, listens to concerns, and like a good diagnostic, starts at the easiest and least expensive remedy and continues to work with you until a solution is found so long as you are honest and proactive about your health.
Albany ENT got us right in when our daughter was suffering from undiagnosed dizziness. Jacqueline, the PA was empathetic, understanding, intelligent and asked great questions. She was the only medical professional we saw who had actually tried to help us by prescribing steroids and referring us to a neurologist. When my daughter went for her hearing test, the doctor was so reassuring and kind. We truly appreciate everything they did for us!
Dr. John Gavin has seen my daughter, who is 10 months old, twice. Once when she was 3 months old and once when she was 10 months. He is thorough and makes sure to explain everything. There was a little bit of a wait to see him, but he didnt rush us and listened to our concerns when he got to us. To me that matters more. We are glad our daughter is in good hands here.
Albany ENT is great. Everyone is nice and welcoming. The doctors are very informative and knowledgeable. I went to them because I had a terrible infection from a surgery I didn’t need, from another doctor. They cleared the infection and did what should have been done years ago. I used to get chronic sinus infections and they did allergy testing and now I am on allergy shots. I haven’t had a sinus infection since. I highly recommend them.
We love Dr. GAVIN . Im rating 4 stars because for some reason lately Ive been having a hard time reaching the company. I had an issue a couple months ago and left a voice mail stating the issue and no one ever called me back. The receptionist are great but I wish it was a little easier to get ahold of someone . The phone just rings and rings . Great place and people.
Upon the advice of their PCP, brought a family member to the urgent care facility here. What a well run operation! Wait time was only a few minutes, staff (front desk, nurse, PA) were all extremely helpful and knowledgeable. Even the checkout process was extremely smooth. Follow up appointment was scheduled for a week out, where we again had a similar experience. Would highly recommend!
Never have had trouble getting an appointment in a reasonable time. My experience with a PA is always positive. Office is well staffed. Wait time does vary with each visit but this is never a problem for me. The time spent with me is never rushed, staff is very knowledgeable, thorough, flexible and helpful, especially as I am not a textbook case. Referrals are made when appropriate. The office in Albany is new- a bonus - with plenty of parking..
My experience with the doctors and PAs has been exceptional. 5stars for them.2stars for the Check-in and Check-out process. LONG lines encountered that are complicated by patients entering from outside and clogging up the entrance and patients being sent to checkout and they have to figure out where the line ends to que up to checkout and leave. You spend longer checking in and out than you do being seen for your appointment.
The temperature check was quick and the woman doing them was helpful. The nurse and doctor were both very nice and informative, and I received the treatment I was looking for. I’ve returned for multiple appointments since and everyone is always kind, fast and efficient. Love it here!
My family has always had great experiences here, with Dr. Ross in Audiology, our ENT Dr. Engle and his PA Dan Horton, and the entire staff in the allergy center. They are a kind, compassionate group that takes the time to talk to the patient to get a complete understanding of whats going on.
Very professional and check in was done in a fair manner with regard to social distancing. Using an Ipad for information is efficient but I felt bad for elder patients who are not used to using a computer. Scheduling for follow up with speech and surgeon is quite a wait. I realize this is not unique to this practice but an overall problem with staff shortages. Hopefully this will improve.
Our experience here was great. So glad we chose this office for allergy treatment. Receptionists were friendly. We were seen fairly quickly. We saw Maggie West Bump. She was wonderful. -- Friendly, knowledgable. Visit did not feel at all rushed. She presented us with our options and let us choose how to proceed. Very happy with our experience at Albany ENT and Allergy.
There is so much to say. Dr. Kaufmans kindness and his ability to listen to his patients needs as well as showing true concern was very much appreciated.The entire staff, phone, promptness in finding answers, check in - all top-notch.The assistant who helped the Dr. during my procedure for biopsies was so kind.The office is warm and inviting and the use of artwork and colors is very smart. It reminded me of the change I noticed going to Cancer Treatment Centers of America comparing their facility with a local hospitals chemo Ward. It was truly night and day.There is a lot of light in this office. We appreciate their warm reception and very pleasant demeanor.
Dr. Gavin is amazing! My son has had trouble with nasal congestion and tonsils. I had a feeling my son was allergic to soy despite skin testing showing otherwise. Rather than pull his tonsils or put my son through another round of skin testing he suggested we do an elimination diet first. 7 days in and my son is showing improvement. He is kind, patient, thorough and takes his time with you. He educated us beyond what was needed for our appointment. We love Dr. Gavin!
Elated with the new building (partially because the location is closer to me!). Ive bee seeing PA Andrew for a while now and hes fantastic - very smart and friendly and takes the time to listen to all of your concerns.Ive also been getting allergy shots here for some time now and the folks that work on that side of the building are lovely!
One of the most organized medical establishments Ive been to. Theyve made it easy for me to pursue a plan to take care of my allergies, have helped me understand my insurance coverage, and EVERY interaction Ive had, whether with doctors, nurses, or receptionists, has been wonderful. Dr. Engle especially has been fantastic in helping me work through allergic asthma problems, keeping me informed about my medications, and actually listening to me about how Im feeling. Also, my past experience with other providers has made prescription refill a hassle; Ive had no such problems with Albany ENT. Overall, great level of communication and care.
I had surgery here on Friday July 16th. This facility has an entire floor dedicated to surgery. The staff and doctors are amazing. I felt so cared for and protected. I appreciated not having to go to a major hospital to have my surgery. But you wouldnt know that you werent in a major hospital because of the care you receive from the doctors, anesthesiologist, nurses and MAs. They explain everything to you and are with you throughout the entire procedure.
I honestly wish I could give this embarrassment of an organization 0 stars. Scheduled our sons surgery 2 months in advance, had multiple follow up phone calls confirming the date. Subjected our 18 month old child to a covid test and physical the week of surgery. Physical cleared and covid was fine. We call the day before the surgery to confirm the time and the scheduler informs us we are not on the schedule and will call us back. no one called back, even after making 10 plus calls to their office. finally our pediatrician reached out and demanded they returned our call. this resulted in us speaking with the director, who coldly informed us the surgery was canceled 2 weeks prior and there was nothing that could be done! no one called or emailed us, and the people we spoke on the phone with prior to this date never mentioned it. after going through multiple sources to figure out what is going on we were informed we can schedule for surgery in a month! This place is a joke, and im actually thankful they were not able to operate on my child. I would not trust any office with such poor organization to come near my kids. We will be going elsewhere for his surgery and I highly recommend you do that same! STAY AWAY! This place is a nightmare!
I called to say that I wanted to make an appointment for my son to have his peanut allergy retested. They make me the appointment. I drive out and show up just for the doctor to refer me to a different allergy doctor, because Albany ENT doesnt do skin tests, only blood test. And even that I had to go to labcorp for. They had me go out there just so the doctor could be paid to tell me to go to a different practice. They should have told me before I made the appointment!!! They also had me there almost two hours on top of that😠.
Recently, I went to Albany ENT and Allergy Services for my annual checkup. Staff met me at the door to initiate COVID safety protocols. The new building on Everett Road in Albany is beautiful and organized in a way that moves patients quickly and efficiently through the treatment process. Staff is friendly and professional. My audiologist, Deanna Ross, conducted my hearing test and explained the results clearly and comprehensively. My ENT exam was conducted by Dr. Lawrence Kaufman, truly one of the kindest and more communicative medical professionals with whom Ive interacted. I highly recommend Albany ENT & Allergy Services.
I was able to have an appointment only hours after I was referred by my primary care doctor.The new facility in Albany is beautiful and the staff is very friendly and efficient.. Dr. ENGEL WAS VERY THOROUGH AND EXPLAINED EVERYTHING VERY WELL. Looking forward to my next meeting to discuss my hearing problems and tinnius.
It is amazing how efficient a visit can be at the office, especially during the time of (covet) From the registration to the office visit (Fantastic) !!Dr. Kaufman is a true professional and knowledgeable in all aspects of care. Always explains and has many options for the treatment.Thank you, and I am truly grateful to the office and Dr. Kaufman
This is one of the few Doctors office that I love coming to. You walk in and are greeted with a friendly smile. The office is extremely efficient. The ladies out front and in the nursing stations are wonderful. They certainly show that they are there for you. They make you feel special and that is a great help in talking about your problem. Kudos to all.
From the first steps in the door until we walked out we received such great care! Staff was super friendly and efficient! My son saw Jacquie, who was very sweet and efficient! Dr. Gavin came in towards the end of appointment to move some ear wax for my son and he did wonderful! Very gentle and quick. Highly recommend! The place was very clean, waiting room seats were spaced out perfectly and hand sanitizing stations were throughout the building -along with touch-less garbage cans!
Our experience at Albany Ent has been great so far. Most recently we saw Maggie West Bump. She has been helping with diagnosing my son’s asthma. She is EXTREMELY thorough. She spent a great deal of time explaining everything to us and answered all my questions and concerns. I highly recommend her.
Such good services here! Very quick to get you into your appointments and surgeries. They call when they say they will and answer any questions you have. Its not hard to get ahold of them. They care about you! They gave me a call multiple times after my tonsillectomy to check up on me! Overall one of the bets doctors offices Ive ever gone to. Youre actually important to them.
I have been having a problem with my head, sinus and ear pressure. They just tell me that there is nothing they can do and then say they will refer me to a neurologist and I never get a phone call from the other office. No one ever answers the office phone and I was on hold for 21 minutes while waiting to speak to someone.
Recently became a patient of Dr. Gavin Setzen. My experience so far is he is very thorough, great personality, he listens and communicates very well. Dr. Setzen and staff have followed through with necessary appointments due to my condition and I would highly recommend him.
The office is very well run. Staff is friendly and helpful. Dr. Zarririan is outstanding. He listens, never rushes, explains clearly and answers all questions. Patients are given a copy of the visit notes at the end of the appointment. A lot of thought went into how this office would function.
Dr Nora W. Perkins, a great ENT doctor with her service and her knowledge. . She did my septoplasty surgery last week. On time with a soft heart and soft talk. No wait time if you follow the schedule. Same thing for the nursing staff. They took care of me like i am their family member.
The entire process of setting up an appointment, checking in, and seeing a doctor was seamless and efficient. In addition, the staff were all professional and pleasant to interact with. Most of all, I was impressed by Robyn; shes very skilled and takes time to educate patients about the ear. She provided excellent care, and I would be happy to visit here again.
The office is extremely efficient. From the time you enter until the time you leave you feel very comfortable that the proper Covid measurements are set in place and enforced. All of the staff are very polite and friendly. The entire office is well spaced and exceptionally clean. The audiologists on staff are knowledgable and thorough taking the time necessary to explain the testing procedure and results. The visit was a very pleasant experience and my husband and I highly recommend Albany ENT & Allergy Services.
For my second visit with Albany ENT & Allergy Services I can say: This is another great experience with ENT, everything was well organized and professional starting with the check in, the hearing test and talking to Dr. Engle. I felt well taking care off and confident of all medical procedures. The staff and Dr. Engle are just amazing.
I went in with what I thought was allergy issues and the PA spent the time and energy to talk with me about the issues and explain the causes. Rarely do I have an appointment with a care giver and not feel rushed for time, but my last visit at Albany ENT, I felt like I was truly being called for.
Dr. Riccio was very nice and took her time with my problems. Checking in was super easy online and the wait time was literally only 2 minutes. Covid precautions were taken and I felt safe during the whole visit. Even the waiting area was spot clean like you would expect it in a doctors office.
I was in a emergency situation with my throat & discovered that Schdy lacks Ent doctors who have either retired, as my ENT did, are not taking new patients or have relocated to Albany. My own primary doctor couldn’t even refer me to an ENT group. I resorted to the Google Search Engine & found that Albany ENT & Allergy Services looked the most professional & their services stood out among all others listed, & met my immediate needs. When I called, the receptionist was wonderful & recognized I needed attention right away. I got an emergency appointment with Dr. Engle for the next day. It was like a breathe of fresh air walking into the Everett Road facility. So modern, spacious parking, professional staff, that I knew I made the right choice to get help. I saw Dr. Engle, at a minimal wait, who diagnosed my problem & took immediate action to relieve my pain. I had a follow up appointment the next week with him & again, I was so impressed with my care & the facility that it is a pleasure to write this review. Thank you Dr. Engle & Albany ENT & Allergy Services for helping me through my illness. I highly recommend your services.
Albany ENT and Allergy were absolutely amazing to go to for our 7 day old son. Our son needed a tongue tie revision as soon as possible due to trouble eating. The whole process from start to finish was not only amazingly fast but very professional and high quality. Dr. Gavin and team took the time to walk us nervous new parents through the procedure and made us feel at ease. Two weeks later our son is eating like a champ and growing wonderfully. I would highly recommend this practice to anyone!
Albany ENT truly has a caring and patient staff. I just had allergy testing completed for the first time and I shared my fear of needles with the staff before my appointment. When I arrived, they were extra re-assuring and communicated every part of the procedure thoroughly so that I would be at ease. Ive recommended them to all of my friends who need to get similar testing done.
I have been searching for a practice to help me determine some vitality and respiratory concerns and between Maggies professionalism and amicability, the speed of attending to scheduling my at-home sleep study in addition to a full allergy panel, I dont have a single doubt that I chose the right practitioners to attend to helping find greater wellness. A major kudos both to Maggie and Erica, who administered my allergy panel testing with ease, informativeness and a truly human bedside manner. Thank you to both of these talented and skilled women!
Dr. Kaughman is a kind, knowledgeable doctor who takes his time with his patients. He recommended an allergy test and I found out that is the root cause to many of my problems. Now Im seeing the allergy staff and starting my treatment. The staff is friendly and they take all COVID precautions. I highly recommend Albany ENT.
Wow. It didnt take long before they saw my daughter. I have to say Lauren was very thorough. She also made my daughter feel comfortable and my daughter doesnt like going to Drs. Im very happy the way she treated my daughter as well. On a scale of 1 to 10 she gets a 10 from both of us
Dr. Riccio is an exceptionally insightful, thoughtful and experienced provider.In a world that is increasingly fast paced, she takes the time to actively listen to her patients and is thereby able to give excellent patient care. I feel fortunate to have been referred to her practice.
I had a truly wonderful experience starting off my allergy treatment at Albany ENT and allergy. The front desk staff were friendly and happy to answer any questions. I was walked to the exam room by a very nice nurse or MA I believe and then was seen by Dr. Setzen, one of the doctors. He was incredibly knowledgeable and was super willing to answer any and all my questions. I already have an appointment scheduled soon for my allergy skin testing and I have another to see Dr. Setzen after to discuss the results and potential sublingual immunotherapy. I am looking forward to starting my sublingual allergy immunotherapy under Dr. Setzen’s guidance as allergies have plagued me for most of my life. I left with a series of pamphlets and informational flyers regarding seasonal allergies and food allergies, allowing me to leave with ample information and knowledge about my future treatment plan and my allergies in general. Overall, I had a really wonderful experience at Albany ENT and recommend anyone else experiencing ENT or allergy issues to make an appointment to see the lovely folks at this practice.
Audiologist Dr. Deanna Ross has been extremely professional in our several interactions and really listens to me as a patient, giving me her full concentration and time when I am in her office. In addition to having a profound single-sided hearing loss, I also suffer from severe tinnitus in the same ear. She suggested a possible treatment to ameliorate the tinnitus, which I will be undertaking. Hope is a strong motivator, and she is providing me with that. The office staff is also very personable and accommodating, making it a pleasure to be in the space when an appointment is scheduled.
Great pleasant atmosphere! Due to these trying times, its almost scary to go to the doctors office with any kind of symtoms and not be afraid of being diagnosed with covid-19 or being told to just stay home for 14 days because you came in with a simple cough or sore throat. Albany ENT gave me a since of normalcy, the doctor was GREAT!
I have had recurring bouts of dizziness after having an intense episode of vertigo in 2015. I finally decided to get it checked out. I saw Daniel Horton PA-C who had me running around in circles and charged me $275 for our first visit which lasted no more than 15 minutes. First, he suggested I do a Dix Hallpike test - if nothing showed up he said he would refer me to a neurologist. The test came back negative and little did I know I would have to schedule a whole separate appointment with him JUST to get the referral. During this second visit, instead of giving me the referral to neuro, he suggested I do a Positional Nystagmus Test. I get a phone call later saying they cannot schedule me for a PNT until I have a hearing test done. Did the hearing test and got a ridiculous bill for seeing a Physicians Assistant, and after being misinformed that my insurance covered my visit. Decided I would rather suffer than be forced to beat around the bush.
I see so many positive posts about this practice, and thats why we took a recommendation from our pediatrician to have our son assessed here. But, let me share the terrible experience we had...At the end of September, I was referred to Dr. Gavin by our pediatrician to have my youngest son assessed for tubes as he had experienced recurring ear infections with the last year. The practice was booking out for two months, which is understandable for a specialist. The appointment we originally scheduled had to be rescheduled due to weather and traffic conditions preventing us from getting there. Again, we faced another month of waiting to get in the door, but December 6th finally came and we were optimistic that wed have a great experience. Our appointment was at 11:00 am. A nurse entered the waiting room at 11:20 and stated that Dr. Gavin was behind in his schedule and anyone was welcome to reschedule if they did not want to wait. Since we had already waited over 3 months to get the appointment and had made arrangements to take time off from work, we were willing to wait a little longer (even though our one year old was reaching his breaking point). We were then approached personally by that same nurse at 11:45, 45 minutes past our appointment time, and were pretty much given an ultimatum to reschedule the appointment or see a different doctor. I understand that emergency situations come up, and doctors can run a little (I stress a little) behind schedule, but this was beyond ridiculous and I could not be more dissatisfied with my experience in the office. We opted to see a different doctor so that my son could get his foot in the door at the practice, but this particular doctor did not have the kid friendly interaction with my son as I had heard so many rave about Dr. Gavin for. I spent close to 2 hours in the office with my husband and my one year old son, who by the end of the ordeal was quite distressed. I had done extensive research on Dr. Gavin, and was really hoping to get his medical opinion on my sons situation. If this is how the office operates, and they dont see any issue with it, than I dont think its worth me wasting anymore of my time with appointments there. My time is just as valuable as all of theirs.
My Entire Experience In This Office Was Just So Welcoming. From Checking In To Checking Out Was Fantastic. The Process Was Seemless. All Of The Providers Are Very Professional. They All Take Care To Listen To The Patient & Work A Plan According To Your Specific Needs. I Do Recommend Dan Horton, PA & Dr. M McCarthy For All Your Targeted Needs. Thank You!
Very pleased with the doctors and staff! The only problem I keep having is with my copay. They either over charge me or charge me when theyre not supposed to. They over charged me $30 last July and it took 5 months to receive my refund. They never have to wait for my payment, I didnt appreciate having to wait and feeling like I was begging for my money...
The Dr’s and staff are great and treat patients with respect. They always make sure to follow up with me which puts me at ease and makes me feel like I, as a patient matter at Albany ENT. I would highly recommend their office to anyone. The new building is beautiful and well taken care of.
Phenomenal practice with dedication to the ENT profession from office staff on up to the MDs. But we need to see an improvement in the login stations for the allergy shots clinic. Three times Ive logged in and clicked OK and no one has called my name. This system seems like it needs to be updated and brought up to par with other establishments like St Peters which is investing in a new patient portal for its patients. While St Peters is not a direct comparison for ENT practices it is a good comparison for base level EHR systems.
Mixed review. The Audiology Department brings the score down due to what I consider the incredibly long time it takes to get an appointment just to adjust a hearing aid. However, the main area of the practice is exceptional. Dr. Kaufman and Dr. Bien (who is leaving the area, unfortunately) are outstanding in both their expertise and concern for their patients. Any contact Ive had with other practitioners there has also been outstanding as well. The support staff too is friendly, efficient and professional. Highly recommend the practice (as long as you dont mind waiting for hearing aid adjustments).
My recent visit with Dr Perkins was great. She was thorough and I never felt rushed, she allowed me the time to ask all my questions and fully addressed all my concerns. Getting an appointment to see her in the Albany office was a bit extended but I was glad I waited.
I’m very pleased going here. They’re handling the concerns with COVID-19 very thoroughly, appointments are prompt, and I feel I’m getting the attention my situation needs, all while feeling comfortable and not rushed. I have another appointment scheduled and feel good about moving forward.
This is a fantastic facility. I had an option to go to Sloan Kettering in NYC but I chose to stay in Albany. The office staff and Drs. are so knowledgeable and professional. I cannot say enough about Dr. Adelson and Dr. Bien who, unfortunately, is no longer there, but I do miss him. I am a cancer survivor, thanks to this group of Drs. and Technicians. Thank you, all, for being there for me. Im sure many other folks feel the same way.
They never answer the phone they barely have staff and no one ever gets back to you. i am currently still waiting for someone to pick up the line @ 11:27 a.m. it has been 15 mins and still no one to answer so i can make an appointment for my daughter. i have the pt portal and I am unable to make an appointment on there as well. The website it not quick and easy, very unreliable and inconvenient. Not happy with this, changes need to be made with staff and the website i feel like no one is purposely answering the phone
I went today and saw Donna Silvernail, PA-C. She was awesome and better than most doctors I have had in my lifetime. I want to give Albany ENT a big shout out. They have kind and caring staff. I have been with this office since 2012. Donna who rather be called by her first name went above and beyond my expectations. She was genuinely concerned with my allergies and my overall health. She gave me great recommendations and was very informative. If I could give more stars I would.I got such good help I had not been back for two years and returned for a follow up today. Shes still the bomb and went above and beyond. This campus is incredible. NO LONGER at PATROON CREEK. 123 Everett Road!!! 😁😁😁 Their COVID protocols are on point.
Last week I saw Dr. Setzen. While I had to wait approximately 20 minutes, that was no problem. The problem is with the staff. I realized when I got home that I had not been given a copy of the days visit. When I called the office to see how I could get one, I was placed on hold for over 20 minutes, then transfered to the nurses station, where once again I was placed on hold for over 20 minutes. I gave up and went by the office to pick it up. No explanation or appology as to why I was not given one initailly. When I then asked how I could access the portal, I was once again shunted off to the nurses station. They finallly got back to me 2 days later with this information.
My son fractured my nose in three places. Went to an urgent care, they said to just leave it. After that, I thought maybe I should get it checked out by someone whos specializes. I came here and was scheduled for surgery very quickly. Im so happy I came for a second opinion, as if I had waited, they would have had to rebreak my nose. The office is very nice, clean and proficient. The employees are friendly and the doctors are great! I highly recommend Albany ENT.
I have been a patient of Dr. Kuhar for many years and have recommended her and her staff to anyone in need of ENT services. I always ask for Donna Silvernail, PA if I cant get a quick appointment with Dr. Kuhar.The people at the front desk,who make the appointments are always helpful and accomodating.
Dr Setzen helped me go from severe allergies and very ill to feeling well and getting off years of allergy and asthma medication. He is a kind soul as well as a skilled physician. He understands the importance of listening and partnering with patients to reach health goals. In addition I am fortunate to see Dr Ledbetter. She is a truly dedicated clinician, and strong advocate for her patients. The clinical team at Alb ENT has a solid support system that I have found I can count on, especially Todd in audiology and Michele in finance. All together its how healthcare should be!
I have been going to Albany ENT since 2012. Dr.Kuhar diagnosed my sleep apnea and prescribed a CPAP which has allowed me to have more restful sleep. Everyone who works for the practice is courteous and helpful. Wait time is never long. Overall, I have been happy with my care that I receive here.
We have had really great care at Albany ENT. Dr Gavin is very thorough and very patient. He answered all of our questions about our childs allergies and took our reports seriously. The treatment he recommended brought us to the very capable and also patient nurses in the allergy department. Whitney must have answered 15 questions on 5 different calls to her. Very knowledgeable and also so, so patient! My childs chronic cough has gone away with the sublingual allergy drops. Doing great! The treatment is so worth it.
Very knowledgeable and courteous staff from the check indesk to the check out desk. Very clean and modern facility.Very conveniently located with plenty of parking. Dr. Hugheswas very polite and answered all my questions, not robotic at all.He took care and time to be sure I understood his answers to my questions as well as his findings of my exam. I look forward to my follow up appointment in a few weeks.
Everyone here is friendly, professional and courteous. I first saw PA Lauren who was very detailed in her findings after running some tests. She allowed me the time to ask questions and made sure I understood her answers. Lauren recommended I see Dr Riccio at Albany ENT and she is great also. I am extremely satisfied with the care I receive here.
I arrived for my appointment and was brought into the office exactly on time. Dr.Riccio was pleasant and very thorough, I would highly recommend her. I ran into an issue with my prescription not allowed by my insurance and a staff nurse was very helpful in getting my issue resolved.Downside was following Google maps and crossing 3 lanes of traffic at 8am. There are easier ways to get there if I had known exactly where I needed to be.
I was referred to Albany ENT for ear tubes. Everyone I worked with from reception, to check out was a joy. They were happy, all worked together well and made the visit quite enjoyable. My initial apt was scheduled just prior to the office relocation, and despite hectic schedules Dr Riccio was able to see me just a few days later to insert the ear tubes. I was especially grateful for this as it allowed me to stay on schedule for a related medical treatment.
Ive seen Dr. Adelson at this location several times for chronic sinus issues. The staff are helpful and the facility is well-run with appropriate Covid protocols in place. Dr Adelson is a surgeon who doesnt immediately assume surgery is the answer. Weve come up with some non-surgical solutions that are working for me now, but have the option of doing something surgical if Im no longer getting relief. I highly recommend this group, although if you want to ensure you dont have to wait, book a morning appointment; as with most surgeons, things can come up later in the day that make them run late.
Dr. Kauffman and PA Donna Silvernail are amazing doctors. Both have wonderful personalities and make me look forward to my 6 month followup appointments. On the allergy side, I have been receiving shots for 2 1/2 years and all the nurses are just wonderful. Everyone is pleasant and love to joke around. I can honestly say I have never had a bad experience and when I did have a bad reaction to one of my shot dosage increases the entire team worked together to figure out the best way to help me. It’s not always convenient to get here to get my shots, but it makes it all well worth it since I no longer require my daily Allegra OTC allergy pill! I finally have relief and we are only halfway there.
Ive been a patient of Maggie West-Bump at this practice for at least 10 years. Ive been treated for various ENT issues that affect the aging population, including BPPV. I have always been extremely satisfied with the care that Maggie provides. Recently, I paid my first visit to the new location on Everett Road. My visit was a WOW from start to finish. The practice obviously listened to patients, particularly with regard to the previously awkward check in/check out procedure. The process is now seamless; and, the state of the art facility complements the state of the art medical treatment provided.
Great place both my older son and daughter have had surgery through this group. My youngest is in need of surgery for tubes tonsils and adenoids but they have been holding off and he is suffering. Can’t wait to get in with Dr Gavin I know he will make my little man all better and listen to what I have to say as a mother.
Ive been a patient of Dr. Setzens for numerous years & have always been pleased with the thoroughness of his exams & the time he takes to explain what is going to happen. He readily answers questions & points out potential adverse effects that might occur.He keeps all my providers appraised of what is going on with my health by sending them reports. Dr. Setzen is calm, soft spoken and instills a sense of ease in me, even though the procedure(s) may not be pleasant.
Doctor Perkins and the staff at Albany ENT are wonderful. Doctor Perkins is very knowledgeable and helpful. She is very supportive of my desire to use alternative / integrative treatment for my condition. Without the use of harmful drugs, I have been cured for six years now as my yearly checkups have confirmed.
Total reviews rating 4.7
199 Reviews for Albany ENT & Allergy Services 2023:
So glad I chose Albany ENT over the other ENT providers here. They got me scheduled rather quickly. Not just for my initial appointment but also for testing. They are very efficient. I was in and out of the appointment within the hour. All test went smoothly and results were immediate. I now go once a week for allergy shots and that process is just as easy. Love this office’s physicians and nurse staff they are all so nice and personable.
I love the office and professionalism, they have very experienced professionals and they listen and try to handle your concerns. They also respect you and your decisions. They have always come to my appointment prepared which is a rarity these days with other doctors. I would give them a 5 but I always seem to go in circles with the office. They are all nice but I just think it needs better organization especially with the online stuff. I also like their protocol with allergy testing, the last ones I used, not here had preservatives that would trigger and allergy, go figure. Highly recommend Albany ENT.
Dr. Gavin and all of the nurses and office staff are fantastic to work with. They help you navigate the surgical scheduling, paperwork and post-op visit with kindness and patience. They take the time to assist, answer questions and offer alternatives if anything makes you feel uncomfortable. I often felt that I was chatting with a friend when setting appointments. During surgery, the staff was kind and considerate, showing compassion to my young child as well as to his nervous mom. We love Albany ENT
I have been going to Albany ENT and Allergy for about 20 years now. Followed the practice from Madison Ave to Patroon Creek and now Everett Rd. Dr. Setzin is an amazing physician. Always looking for new ways to help me through my allergy journey. Explains in detail and more importantly listens to your concerns and then advises the best course of action. Also. What a genuine and kind man. I cannot end this review without a kudos to the allergy nurses who administer allergy shots. What an amazing team of ladies. This entire crew has always been kind and courteous and patient. I recommend this office to everyone and anyone I know and look forward to my visits.
The first visit was OK but not great. Didnt care much for the PA I saw. When someone comes in, they are generally not feeling too good and not really wanting to be there. You want to feel the interest and the compassion from the provider for what the patient is going through. Didnt experience that. The second time around with a different PA, I felt cared for and understood for what I was going through. I will provide a 5 star review because it is in my limited experience with the group, an isolated individual. Im sure she knows her business, warmth, caring, interest, not so much.
Excellent place to go for all your ENT needs! I also get my allergy shots there and it always goes well. Fantastic group of nurses that offer painless shots nearly every time. They take the time to explain things and answer questions leaving you feeling calm and confident. If you need any sort of ENT services , I would highly reccomend them!
A large operation but very well organized. About 10 check-in/check-out counters, process was smooth. I was in and out very quickly, but had all of my questions answered by the Dr. They have CT scanning on site (no need to go elsewhere)! Would recommend to family.
As a patient of Albany ENT on Everett Rd, I am very satisfied. From the beginning, when I was tested, unlike a test from another testing site, they immediately diagnosed me with three items, and two molds I am allergic to, due to the external and internal allergy tests. This finally explained why I had been suffering from painful sinus infections for most of my life!Throughout our work together for over two years, the staff and I in the allergy shot center have become like family this is because we see each other each week. This was very vital because I had little contact with anyone during the beginning of Covid-19. In the beginning, I was experiencing a lot of allergic reactions to my shots and they immediately separated my vials. Ever since, I might be a little itchy for an hour or so at the injection site, but I notice a huge difference in my sinuses.I have had two times were my sinuses were in a lot of pain. In their emergency room, I was seen very quickly and taken care of with the best care.The only reason, I would give them a 4.8 rating is because during the Pandemic in December 2020, the regulation of people waiting in the waiting room was over their limit. I was waiting very close to other people for over a half an hour. This was before I was vaccinated. As someone who takes the pandemic very seriously, I was very scared and wanted to leave, but needed my second shot. Fortunately, after waiting awhile, the staff noticed the problem after I said something and got me into a private room. I was given my shot and was able to calm down.Later on I was told by a staff member that some of the team were not vaccinated before Omicron came out. This was when most medical centers made it mandatory. I was very concerned and was able to change my requirements as a patient. All staff had to wash their hands in front of me before administering my allergy shots and wear a mask. I have not had an issues since and am so glad to be back to my Allergy Shot family on Everett Rd from the Clifton Park Office.
Very pleasant, highly courteous, excellent “caring” care. I liked how I was able to get an appointment so quickly. I got a text on Friday reminding me of my CT scan on Monday but I missed it; missed appointment for that, was rescheduled very soon after that.Their office manager whose name I forget, saw me waiting in line to be checked out, didn’t just leave it to the staff at the window but had me cone into her office to be checked out. I just loved the efficient, friendly, and quality care here including the PA who saw me and the lady who gave me a CT scan also was as pleasant as she was efficient. I wish I were better with names but all were fantastic!
They provided me with allergy testing and, at first, sublingual drops, until my insurance company cancelled the program. Im now on injections. Their service is good, the doctors and nurses are friendly and professional. Best to find times of day for your injections that are less busy.