All About Glass & Windows Inc in Astoria
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Astoria, Queens County, New York, US
Site: http://www.windowandglass.com/
- Monday:8AM–5:30PM
- Tuesday:8AM–5:30PM
- Wednesday:8AM–5:30PM
- Thursday:8AM–5:30PM
- Friday:8AM–5:30PM
- Saturday:Closed
- Sunday:Closed
All About Glass & Windows Inc in other cities:
I am giving this company 3 stars to average out my bad and good experiences with them.THE BAD: I had bad and stressful experiences with one of the customer service agents, who was not helpful and not friendly/understanding in explaining the unpredictable nature of the business (like when things would arrive from suppliers or how long service would take or why pricing was the way it was). In retrospect, I should have just asked to work with another agent from the moment I realized how rude she was, rather than have repeated interactions with her.Secondly, the person who came to estimate the amount of work needed could have recommended more fixes. There are things I realized needed work only after the servicemen finished their work (for example, I realized there were holes in my screens after they removed them and I could clean them. I could have gotten them re-screened if he had taken a closer look and recommended I do so at the initial meeting).THE GOOD: When I asked to speak to the manager (Bruce) after my bad experience with the same customer service agent, he was supremely helpful, patient and apologetic for my experience thus far. He took my suggestions to evaluate that agent seriously and handled the problem.Additionally, the service men were timely, courteous (e.g. asked if they should remove shoes before entering premises), and competent. Its only been a day, but I believe they did pretty good work, especially considering the condition of my windows prior to their arrival.
We purchased a CR Laurence Glass Entrance Door along with the MaxSeal In-the-Glass Pet Door. Both products were installed and work excellent. Customer service was instant and responsive. We would recommend this company to anyone. Ask for Bruce...he is the one who will explain what options are best for your needs.
First impression is very important. I called to ask if someone can come by to give me an estimate on the glass work i need. First time i called they said someone will call me back, which never happened. Second time I called( 1 week later) I was told im gonna get charged a service fee if they send some one out to give me an estimate. My initial 2 interactions were not good with this company. Its a shame given their reviews they seemed very credible.
I have been a long time Harlem resident and suffered immensely from the noise of block and house parties for years. Until I learned about soundproofing solutions offered by the All About Glass & Windows. I contacted the All Glass. They came the same week to take measurements and assess the job. All Glass offered three types of solutions. I chose to replace my bedroom windows with soundproofed ones. The windows need to be custom-made and it takes about three weeks. The new windows matched the color and the style of the old ones exactly, so there was no issues with the building management.On the day of installation a team of two All Glass workers came and did the installation. I was absolutely impressed with the job. It was fast and clean. The new windows fit perfectly.The quality of my life has improved immensely since then. Soundproofing does really work. No noise of garbage tracks at 5am, car alarms, or block parties.I recently moved to another place in the neighborhood and the first call I made was to the All Glass. I am soundproofing my bedroom right away. And perhaps the whole apartment as soon as I save enough. Services a bit pricy, indeed, but totally worth it!
Great service and communication, would love to contact these guys again for future needs. Thank you Josue and Mary.
Excellent customer service. I brought fmetal rames to them to have mirrors installed. The frames are particularly difficult to work with but they found a work around and were very responsive and helpful and finished the mirrors to perfection. Will be returning.
We recently had All about Glass install a new glass door with a dog door for our bullies. Quality is 5 star. I did a lot of research and found this company was the best!Highly recommend. Thanks.
I had a very great experience had to replace the glass in my old windows all fogged up and the job was well done smooth customer service Hoseway was nice and Bruce it’s all about the communication keep it up guys !
I have utilized All About Glass for the past year. I must honestly say that the technicians have proven to be very knowledgeable, and reliable.They are a very professional, and well-run company. Cost is reasonable, and comparable to the industry.High Honors!!
Had a really great experience with this company. They did a perfect job, were very clean with everything and very fairly priced vs the other quotes I received for the same job. Would definitely recommend using them.
Bruce was able to help me out in a pinch! Fast, reliable, and well priced services.
The lady from the office customer service is the worst by far !!!! Nasty and disrespectful!
Very good
Total reviews rating 4.6
23 Reviews for All About Glass & Windows Inc 2023:
Review №1
2021-02-04Bruce Macin is definitely a owner that cares about his customers. He worked with me until he got my glass doors right. His staff was nasty to say the least, but he called me himself and made sure the job was done correctly. This was during the beginning of the pandemic, so this was especially difficult. Bruce, continued success! With your work ethic and commitment you will continue to be the best glass company ever!
Review №2
2020-11-20Bruce and his employees are great!I had Bruce update my existing windows to be treated for sound deadening glass.His workers were punctual and they knew what they were doing. Nice guys! Thank you Jacques!Very good guys to deal with ..and I feel their prices were right.Thanks Bruce!C.
Review №3
2020-08-30We required emergency glass repair to a picture window and reading the positive reviews, I felt sure this was the right place. On initial call, I spoke and dealt with Josue who was not only pleasant, understanding and professional, he took a lot of time understanding what we needed. Also, they are very busy and he found a place for us on the scedule that day. They were not able to do the replacement and we understood from the beginning that this was possible however beginning to end, the experience was so superior that any other needs for glass and windows, I will call only this company. For our work, we were told it might be that we had to contact the window manufacturer which ended up being the case. I cannot say enough about them-they were that outstanding! Much appreciated!
Review №4
2020-10-20Excellent company, professional and extremely easy to work with!I need two windows of different types in two different locations replace. I was given very accurate estimate over the phone and then a site visit and follow up estimate, which was within dollar of the phone quote. The window were replace on schedule as promised with before and after follow up phone calls. Great Job!! I would use them again and would recommend them.
Review №5
2019-11-12The owner Bruce is the true definition of a professional- skilled, hands on, great communication and all around great person to work with.His technicians are highly skilled and very accommodating. They kept the job site incredibly cleaned, discussed clearly every step they are doing and were a pleasure to work with (especially Tito). I highly recommend them to everyone!
Review №6
2017-03-29Id like to thank owner Bruce Macin for a great job! The two-man team he sent to my apartment was neat, professional, and attended to details - making sure to re-measure and reconfirm all frames before beginning the removal process. Then, during the work , they gave care to clean as they went (keeping flying dust and dirt to a minimum as one can only reasonably expect is actually possible with this kind of work).Whilst I could just say everything was perfect, the truth is, it wasnt. In fact two windows had scratches in the same spot which indicated an error on the production line. Noticing this, the guys called Bruce who immediately said it would be dealt with and three business days later, it was. The same team came back and swapped in new panes. Sometimes the real value of working with someone is found not in the perfect, but in how people manage through what is imperfect. To that end All About Glass came through with flying colors.Im now enjoying my easy to open, easy to clean (tilt-in) windows. A welcome replacement to the 30 year old windows that were in my condo previously. The city looks so much more welcoming with nice clean windows!
Review №7
2012-09-04I have had the pleasure of doing business with All About Glass and Window this summer. I have recently moved into an apartment in the Flatiron district that needed a lot of work and I can say without hesitation that this Company was by far my favorite to deal with. Bruce, the owner of All About Glass and Window took my job as a personal project and went completely above and beyond anyone I could imagine would in his position. I almost felt like I was dealing with family and ultimately his hard work and dedication towards my job saved me thousands of dollars and I am truly grateful. There is no way I can express how pleased I am with Bruce and his company in this review. I whole heartedly recommend All About Glass and Window!!
Review №8
2020-03-19I would like to thank Bruce and his fine crew for a top notch installation. AAG&W quoted me a great price and delivered a quality job! The installers were prompt and took great care and pride in their work. I highly recommend them.
Review №9
2014-04-04I needed new balances / springs on my metal frame windows. All About Glass & Windows was great. they came promptly to assess the windows; gave me an estimate the next business day; came the following day and did the work. they were prompt, professional, friendly, and did a good job. I highly recommend them.
Review №10
2013-11-25I used All About Glass to fix a small crack I had when I would close my window. I brought in 3 people and no one was able to address the problem in its entirety. Every vendor will tell me this is the best they can do but I knew the problem was not fixed as cold air was coming through the crack.Someone recommended to me All About Class and the owner Bruce himself came by.He knew exactly what I was talking about and he addressed my issue. Now my window locks all the way and no cracks.I would highly recommend him. No need to go anywhere else.