All American Moving Corp in Farmingdale

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Phone: +1 631-752-3000
Site: https://www.allamericanvanlines....
Opening hours
  • Monday:8AM–8PM
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–8PM
  • Friday:8AM–8PM
  • Saturday:9AM–6PM
  • Sunday:8AM–8PM
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Total reviews rating 3.7

109 Reviews for All American Moving Corp 2023:

Review №1

2022-07-13

This company is the worst! Do not use them! Look at their Yelp Reviews. You will see the truth about them.I had my hottub in storage with this company for over 9 years and I paid Ronnie over $11,000 to keep it safe. He sent it back after 9 years filthy, boot marks in the tub, 4 panels missing from hottub, heating element gone, main control board gone, four pumps gone, and they gave me back the wrong cover.Ive been speaking to Pali, a supposed manager who lacks customer service and interpersonal communication skills. All she does is scream on the phone and deny any wrong doing.Seriously, worst company ever! Im shocked as Ronnie the owner seemed nice on the phone but now hes disappeared. Supposedly hes ill.I will not give up until justice is served!

Review №2

2022-07-10

Bad Bad experience with this company. Worst ever. If you want your furnitures in one piece or recieved in good shape. avoid this company. same company. 303 smith Street. Farmingdale , NY. Reviewers look at my contract. same address.

Review №3

2022-06-04

After showing up over an hour later than given window, the driver hit a vehicle trying to park at my first location. Then after wrapping and packing my things, two large furniture pieces were just left in the driveway. At the second location, the driver took two and a half hours to get to. Wrapped and packed all my belongings and again left furniture that they did not go back to get. The whole time one of the movers continually called me “baby.”After asking several people, I never got an estimated delivery date!After complaining I was ignored for a week and FORCED to pay my FULL invoice despite not having all of my furniture or they would put it in storage I wouldn’t have access to. This company is a joke, they hire anyone, no one is accountable, they just want your money.Ps. This absolutely is the same company. So don’t reply to me telling me I’m complaining about some other company. Cause this is you! All American Van Lines!!!

Review №4

2021-02-05

I WOULDN’T RECOMMEND TO MY WORST ENEMY!!!First I would like to say that this has been the most DISASTROUS and DISAPPOINTING move I’ve ever had and I’ve moved before. I was told that it was one company and not contractors or subcontractors but that was a LIE!I was told that EVAN would be my main point of communication instead of a dispatcher but that was a LIE! I was told that I would get free redelivery and into my storage unit but that was a LIE! Instead all I got was their VOICEMAIL every time I called, the RUDE DISPATCHER LEO who expected me to put myself at more expense to accommodate him without the understanding that I’m not made of money. YOUR RUDE DISPATCHER told his drive that he should leave my things at the gate and I should move it myself and when I said no he left. YOUR RUDE DISPATCHER then made his driver LIE to me and say they were taking my things to a warehouse 15 MINS away to a smaller truck and would be brought back to my storage unit which was a LIE because we sat there waiting for an HOUR before he called me to tell me they weren’t delivering my things and YOU explained over the phone that I would get my things the next day without a fee but again that was a LIE! When trying to get in contact with any of you, NO ONE was ever available to answer which is very UNPROFESSIONAL AND RUDE considering these were MY things they were holding hostage. In the end, I had to pay way MORE than I had budgeted for because I trusted in what you sold me. Your ENTIRE operation is a JOKE and A BIG RIP OFF and I should have listened to the REVIEWS which turned out to be TRUE! I had to throw out my dresser because all the legs were broken.

Review №5

2019-06-26

I have used this company many times. They are fantastic and reliable, and the prices are really fair. I used them for 4 or 5 moves over the past 10 years, and the crews are always helpful and trying to please. The last move was multiple locations, 2 trucks over 2 days. Everything went perfect. The office goes out of their way to accommodate. Every friend I have ever referred to this company has thanked me afterwards (lost track - but probably 10 or 12). I have no doubt recommending this company

Review №6

2021-12-22

I have moved many times while in the military. I know the schemes that they employ to get your service and then use tactics to raise the price. When I decided to go with All American I was on video for three hours, going through all the furniture I had and even gave measurements of everything. I had some marble tops and large furniture which we accounted for. I was told that they would use extra care to package the marble and was given reassurances that it would be done correctly. I was very clear with Josh (first contact) that I did not want for them to arrive and then tell me that my goods were over the allotted cubic feet and for them to gouge me for more money. So, I agreed to 200 cu/ft extra just to be sure. We walked the property and I told them to NOT bring a truck larger than 22 ft as it would not make the turn into the driveway. He put this in the notes for the movers. Just to be sure, we added the long haul fee onto the contract. When the moving day arrived they had given me a time of 8am-12pm. They showed up at 3:30pm with a 36-ft truck which could not enter the driveway. The driver, Pancho then did a walk around my house and told me I had more household goods than was stated and would cost me more money. I became furious as Josh had assured me that this would not happen. I was then told that they would have to rent a shuttle truck to bring items to truck. I told him that I paid a long haul fee, but he refused to walk. The shuttle fee would cost me another $1,200.00 I said I would not pay this and tried multiple times (more than 15x) to call Josh. After more than two hours I became so frustrated that I just told them to leave and I would find another means of transportation. It was then that I finally received a call from Evan who is the regional manager and I agreed to pay $600.00 dollars for the shuttle truck and they would assume responsibility for $600.00 and credit it back to me. They were done packing at 1:30am!!When my goods finally arrived at my destination, I was told that I need to pay in cash (which was fine) but nowhere had they credited me the $600.00 After more than an hour of making phone calls to his bosses, I finally spoke with Leo, who is the owner of the company and a credit was given to me (as they had not received their cash yet). I thanked him for calling me on MY phone and the truck was unloaded. Upon unloading the truck, a large piece of marble was literally folded on itself (as well as other significant damages to other items). I was then told by the driver to call Leo on Monday to report the damages. I have tried to call Leo on multiple occasions, and have left multiple voice messages but he has refused or blocked my calls/ messages. I am now stuck with a destroyed piece of marble and other items.All American is untrustworthy and does not follow according to what they state. They are just interested in getting your money and using unfair tactics to raise the price of moving. They assume NO responsibility for damaged done to your goods and then leave you with unusable furniture. While it is easy to blame the employees, Josh, Pedro, and Evan for their misleading tactics, the fault should start from the top. Leo, who is the owner, should set a better example to the employees of the company, and set higher expectations of service. This, however can never happen as Leo has demonstrated everything that is wrong with the company.I would not recommend All American Van Lines to anyone.

Review №7

2019-07-14

Broken and missing items. I have never posted a review before, but I do not want others to experience the same frustration that I did. Everything leading up to the move was fine, but everything after that was extremely poor. When the movers came to move us out they were six hours late. Once there, they threw my items around, kicked my leather ottoman which is on wheels and stacked tables on top of each other. I then received zero notification about when my items would be received - the only communication was when I initiated it. Fifteen days is a long time to wait to receive your items.When the movers arrived they also asked for strange things like … sending my credit card and drivers license through unsecured email. Some people may do this unknowingly and be at risk for identity theft. They even expected you to sign blank credit card slips (i.e. the old fashioned ones where you get an imprint of the card).My biggest complaints were with Kyle - he was extremely unprofessional and rude. He was there for the pickup and delivery. When he called to say he was almost at our home we were disappointed to be working with him again because of his earlier unprofessional attitude. I watched him use my very expensive leather ottoman to hold heavy boxes (it wasnt even covered) and he was carrying my jewelry armoire funny and I found out why when I went to move it and the bottom fell off. I am certain he knew that it was broken when he carried it in. When we mentioned that we were missing one item. He agreed and noticed it as well. However, he didnt even apologize, offer an explanation or any hope of compensation. Just nope dont have it. He slide boxes across a solid hardwood floor and threw items. Some of the boxes were crushed and the only one we had labeled fragile was under two boxes of books. Additionally, you are told that they set items up for you, but they do not. As soon as everything was unloaded Kyle asked for a signature then left. He also dictated how much his tip should be. Today we continued to unpack and discovered more damage. The tv stand was also broken.Unfortunately, my items and home were not well cared for. I will be calling on Monday for compensation due to lost and destroyed items. I would not recommend using this company.

Review №8

2021-06-14

Our individual movers did their best but unfortunately, we had a pretty bad experience. First, they apparently didnt read the address carefully because they went to Manhattan rather than our apt. in West New York, NJ, which resulted in a late start. That alone could have been overlooked but unfortunately it was the beginning of a very stressful day. I think there was general miscommunication within the company somewhere, because when they arrived we could hear the movers talking about how they were expecting a much smaller job. I checked the inventory that I had emailed when scheduling the job and it was accurate. They were barely able to fit our stuff in the too-small truck. They were unable to bring our couch downstairs, even though this same company moved the couch into the building 6 years ago (much better experience that time, but wondering if theres been some changeover at the company). Around 9 pm, after about 9 hours, they ended up leaving the couch in the hallway of our apartment building because they were also unable to move it back into the apartment. It took several days for that to get worked out. They still have our treadmill (a month later) and are supposed to bring it tomorrow...hoping that works out.

Review №9

2021-06-26

Of the many positive things we experienced, the most important was their honesty. What they quote is that they charge - no games, no surprises, no sudden price increases, etc. They are great people and wonderful to deal with. We had a very last minute cross country move and it was a holiday weekend and they made our move happen. Without them, I don’t know what we would have done. Every single aspect of our move and interaction was positive. I hope they don’t mind me saying this but their prices were less than what we anticipated. Since this was a last minute move (I called on a Tuesday and that Friday they were at our apartment moving us out - that’s how ,last minute it was) they could have easily taken advantage of us. We are both very grateful to Ziv and everyone at All American Van Lines.

Review №10

2021-06-26

I would give All American Van Lines zero stars. They are currently holding our items (an entire 3-bedroom house) in an unknown location and have absolutely no clue when they will be delivered. We were told on the day of pick up (yesterday) that they would be delivered the next morning between 8-11am by the mover, Jose. I have called various departments at the company no less than 20 times throughout the day today and have left no fewer than 6 voicemail messages. Only one of my calls was answered. Renee from customer service said that there was absolutely no way that my items would be arriving today. She told me that they would arrive either Sunday or Monday. I asked for a reason for the change and she said that Jose never should have promised a Saturday delivery. She said that she could not tell me exactly what day my delivery would come because she did not work for dispatch. She also said that they were very busy and some box trucks had broken down. She could not, however, tell me if my items were actually on one of those box trucks. When we ended the conversation she said I should call her after 3:00pm, at which time she would have spoken to dispatch. I told her that I had called many times throughout the day and had not been able to get in touch with her or anyone else but she assured me she would answer.And that brings us to now, 7:00pm. I called Renee at 3:45pm and received no answer after several attempts. I left a voicemail message. I also called the dispatch number and our sales rep, Natalie, several times. After many attempts calling the dispatch number, a man answered the phone and told me that my items would not be delivered until Monday or Tuesday now because they dont deliver on weekends, contrary to what I had been told several times before by Renee and Natalie. I told him that we had been promised a Saturday morning delivery. At this point HE HUNG UP THE PHONE ON ME! I was given no other information about where our entire household of belongings were, and at this point I have absolutely no way of finding out when they will arrive. No one at All American Van Lines has returned my calls today whatsoever.To top off such horrible customer service, we were estimated 1/2 of what the total move ended up costing! The items from our 968 sq ft house are now costing us almost $5000 to ship from Massachusetts to Virginia with no delivery date in sight.