Short review: Do not use them under any circumstances, but if you want the details, see below.I used All City Movers when I moved from Brooklyn, NY to Austin, TX at the end of May 2017. I made an initial $100 payment on May 9th to reserve the moving company and a second payment of $1260 on May 21st. They told me they have insurance for damages up to $10,000 and all my belonging will be delivered room to room - which means if the box says bedroom it will be brought to the bedroom, if it box says kitchen it will be placed in the kitchen etc. However, they did not deliver on their promise. 1) They damaged over $400 dollars’ worth of my belonging and 2) The delivery driver dropped all my stuff off in the hallway and bullied me into paying him an extra $150 or he would not give me the rest of my stuff. After calling All City Movers, I was told to file a case with Claim Service International. It turns out All City Movers does not have insurance that would cover me, but rather I have to go through an arbitrator who determines damages based on weight. For example: a plate which is worth $32 was smashed, but because it weighs about 1 pound, they are willing to pay $.45 (45 cents!). After months of dragging this process out, Claim Service Intentional settled the dispute in my favor and we agreed on $63.12 - even though the damages were greater than $400. I signed and emailed them a copy of the Release Form on 10/31/2017 and I was expecting a check from All City Movers. It is now the end of May 2018, 1 YEAR since I moved and I have yet to receive any compensation - and the whole moved cost me $1910.00. Do not use this company!
Review №2
2017-10-30
Could one rate a score of -5?! Well, it should be implemented for All City Movers. I have moved many times in my life and this company is by far, the worst. The owner/manager, Will, once he takes your money and gets you to sign a contract with all his deceiving verbal agreements, he fails to deliver in every way. A week time delivery turned into almost 4 weeks. All the boxes had tears and I had to rent a u-haul truck if I wanted to get my belongings, because the the truck was massive (for just 25 boxes) and it didn’t clear the huge parking of the storage facility. Best response was “rent another truck lady”. Biggest piece of s... I ever had to deal with, all around, everyone from the manager, secretaries and drivers, beyond unprofessional and rude. DO NOT go with this company.
Review №3
2017-09-12
The worst company you can go with. I relocated to Florida about 6 month ago and I made the mistake to send my expensive furniture with them. The furniture did not arrive the day they told me instead it was two days after my chair linen was completely destroyed my bed frame was in pieces they stole a $800 chandelier completely new it was on it original box my French table was torn it was a complete disaster. After I submitted a claim the want to reimburse me $120 this company is a joke and that is why Im suiting them. Please if anyone is thinking on moving look at the rating of the company and reviews do not make the same mistake I did.
Review №4
2017-06-27
This company know how to steal your money . Please people stay away from this company all city mover . There will call and email you estimate for the job and act very professional to get your business . They will give you a date for delivery of your furniture and stuff and you will be waiting days after for your stuff then they show with it broken . If you try calling the manager or emailing them no one will reply to you until the are at your door with your stuff day after the delivery date Very very bad company to do business with . Its all about getting your money. Managerment dont know how to talk to the customers.
Review №5
2017-07-27
Moving company says that it uses all of Its own trucks. That they do not sub contract to other companies. Our mover told us he was an independent driver, and they use him all the time. His name was NOAH. He called and set up to meet us in the afternoon the next day. He called about an hour before and cancelled till next morning at 9am. We waited at storage facility and called him around 9:45am because he was not there and he said one hour. After numerous calls throughout the day it was switched to the next day. Next day after numerous calls he showed up at storage facility around 3pm. Refused to drive in front entrance and had a fight with storage employee. After calming them both down and NOAH threating to leave with our stuff he drove in through back entrance, which gets locked at 5:00pm, so my wife and I helped unload truck so we could get everything out of truck. Once the truck was empty we realized that our box spring was not delivered. NOAH told us that he delivered it to the wrong house in North Carolina. “Please don’t call my boss.” He would be going back to pick it up and be back in a week. Two weeks go by and no box spring. After numerous calls and texts for a month and a half he finally admits he lost it. NOAH agreed to pay for a new box spring. Again, please don’t tell my boss. NOAH would continue to tell us that he mailed us a check but of course it never showed. We finally had to call All Moving Company. They assured us NOAH sent a check and to give it a week to get to us. It never came. Called Company again and was assured again it would be mailed. It was not. Called company again, we told them if the money was not Western Union to us that day we were calling owner. (Which they would not provide a name, but easy enough to look up) That day we went to Western Union and it was not there it was sent to a Walmart so then drove to Walmart. The amount promised was short, but at this point we just wanted to be done with them. User beware. THEY DO USE OUTSIDE TRUCKERS TO MOVE YOUR GOODS.
Review №6
2017-08-14
Incredibly rude service representive (by the name of Will). Received an email quote with an estimate volume of 480 cf for $1100. When calling them, it was actually 200cf for 1100. Almost gave away my credit card number. Avoid this company
Review №7
2017-09-12
Didnt use them but when a poke to their representative (by the name of Will), he kept telling me what I wanted. When I told him I thought his pricing was higher than what I wanted, he hung up. I would say avoid this company.
Total reviews rating 1.4
8 Reviews for All City Movers 2023:
Review №1
2018-05-29Short review: Do not use them under any circumstances, but if you want the details, see below.I used All City Movers when I moved from Brooklyn, NY to Austin, TX at the end of May 2017. I made an initial $100 payment on May 9th to reserve the moving company and a second payment of $1260 on May 21st. They told me they have insurance for damages up to $10,000 and all my belonging will be delivered room to room - which means if the box says bedroom it will be brought to the bedroom, if it box says kitchen it will be placed in the kitchen etc. However, they did not deliver on their promise. 1) They damaged over $400 dollars’ worth of my belonging and 2) The delivery driver dropped all my stuff off in the hallway and bullied me into paying him an extra $150 or he would not give me the rest of my stuff. After calling All City Movers, I was told to file a case with Claim Service International. It turns out All City Movers does not have insurance that would cover me, but rather I have to go through an arbitrator who determines damages based on weight. For example: a plate which is worth $32 was smashed, but because it weighs about 1 pound, they are willing to pay $.45 (45 cents!). After months of dragging this process out, Claim Service Intentional settled the dispute in my favor and we agreed on $63.12 - even though the damages were greater than $400. I signed and emailed them a copy of the Release Form on 10/31/2017 and I was expecting a check from All City Movers. It is now the end of May 2018, 1 YEAR since I moved and I have yet to receive any compensation - and the whole moved cost me $1910.00. Do not use this company!
Review №2
2017-10-30Could one rate a score of -5?! Well, it should be implemented for All City Movers. I have moved many times in my life and this company is by far, the worst. The owner/manager, Will, once he takes your money and gets you to sign a contract with all his deceiving verbal agreements, he fails to deliver in every way. A week time delivery turned into almost 4 weeks. All the boxes had tears and I had to rent a u-haul truck if I wanted to get my belongings, because the the truck was massive (for just 25 boxes) and it didn’t clear the huge parking of the storage facility. Best response was “rent another truck lady”. Biggest piece of s... I ever had to deal with, all around, everyone from the manager, secretaries and drivers, beyond unprofessional and rude. DO NOT go with this company.
Review №3
2017-09-12The worst company you can go with. I relocated to Florida about 6 month ago and I made the mistake to send my expensive furniture with them. The furniture did not arrive the day they told me instead it was two days after my chair linen was completely destroyed my bed frame was in pieces they stole a $800 chandelier completely new it was on it original box my French table was torn it was a complete disaster. After I submitted a claim the want to reimburse me $120 this company is a joke and that is why Im suiting them. Please if anyone is thinking on moving look at the rating of the company and reviews do not make the same mistake I did.
Review №4
2017-06-27This company know how to steal your money . Please people stay away from this company all city mover . There will call and email you estimate for the job and act very professional to get your business . They will give you a date for delivery of your furniture and stuff and you will be waiting days after for your stuff then they show with it broken . If you try calling the manager or emailing them no one will reply to you until the are at your door with your stuff day after the delivery date Very very bad company to do business with . Its all about getting your money. Managerment dont know how to talk to the customers.
Review №5
2017-07-27Moving company says that it uses all of Its own trucks. That they do not sub contract to other companies. Our mover told us he was an independent driver, and they use him all the time. His name was NOAH. He called and set up to meet us in the afternoon the next day. He called about an hour before and cancelled till next morning at 9am. We waited at storage facility and called him around 9:45am because he was not there and he said one hour. After numerous calls throughout the day it was switched to the next day. Next day after numerous calls he showed up at storage facility around 3pm. Refused to drive in front entrance and had a fight with storage employee. After calming them both down and NOAH threating to leave with our stuff he drove in through back entrance, which gets locked at 5:00pm, so my wife and I helped unload truck so we could get everything out of truck. Once the truck was empty we realized that our box spring was not delivered. NOAH told us that he delivered it to the wrong house in North Carolina. “Please don’t call my boss.” He would be going back to pick it up and be back in a week. Two weeks go by and no box spring. After numerous calls and texts for a month and a half he finally admits he lost it. NOAH agreed to pay for a new box spring. Again, please don’t tell my boss. NOAH would continue to tell us that he mailed us a check but of course it never showed. We finally had to call All Moving Company. They assured us NOAH sent a check and to give it a week to get to us. It never came. Called Company again and was assured again it would be mailed. It was not. Called company again, we told them if the money was not Western Union to us that day we were calling owner. (Which they would not provide a name, but easy enough to look up) That day we went to Western Union and it was not there it was sent to a Walmart so then drove to Walmart. The amount promised was short, but at this point we just wanted to be done with them. User beware. THEY DO USE OUTSIDE TRUCKERS TO MOVE YOUR GOODS.
Review №6
2017-08-14Incredibly rude service representive (by the name of Will). Received an email quote with an estimate volume of 480 cf for $1100. When calling them, it was actually 200cf for 1100. Almost gave away my credit card number. Avoid this company
Review №7
2017-09-12Didnt use them but when a poke to their representative (by the name of Will), he kept telling me what I wanted. When I told him I thought his pricing was higher than what I wanted, he hung up. I would say avoid this company.
Review №8
2020-10-28Terrible!