All Hour Collision in Baldwin

Review №1

2022-04-30

The service I received from Jack and Cynthia at All Hour Collision definitely deserves a great review. My car was hit while I was parallel parking and my insurance company sent me to All Hour Collision, and I am so glad they did! Jack greeted me early in the morning and immediately made me feel at ease and comfortable with leaving my vehicle in his hands. He was very thorough with his explanation of what to expect and even let me know he would call me if the parts weren’t readily available so I could return the rental and save money since my car was still drivable. It turns out that all the parts were available and I didn’t wait long at all! Cynthia called to let me know my car was ready and was SO flexible and patient while I figured out my schedule and how it affected the picking up of my car before they closed on a Friday afternoon. The car looks amazing; good as new! You cannot see where it was hit at all. All in all, I am so pleased with their services and would totally recommend this auto shop to anyone in the area. Thank you so much, Jack and Cynthia! I appreciate you both!

Review №2

2022-04-21

Thank you, Jack, for the incredible services you have provided my family for over 14 years! All auto body repair work was done perfectly and you have always made sure that it was done quickly. Many of my friends have used the shop, on my recommendation, and have been equally as happy! Thanks again!

Review №3

2022-07-17

Very fast service. Dropped my car off on a Tuesday and it was ready by Friday. They were personable and treated me as if they knew me for years. Id definitely use them again in the future if I needed work on my car.

Review №4

2021-08-04

Avoid this auto body shop and go some place else. Despite their claim of a guarantee, they do not stand by their work. I went here after a small accident that required body work and a new front head light. Geico was my insurance provider and recommended this place. A year and a half after the job the clear coat began to fail only where they did the work and I brought it to them to fix but they only cleaned, compounded and waxed the car. They refused to repaint which is what the car needed. It looked good for a month or two and the cloudiness returned. I changed insurance too so Geico was No longer a help either. They also used a cheap aftermarket China made bumper that does not align at the seams. Very poor job. DO NOT USE.

Review №5

2020-11-30

Let’s face it, when researching an auto collision company to use, it’s generally due to an unforeseen and unfortunate reasons. Depending on the reason, we’re talking added stress/anxiety on the situation, the vehicle, the cost, the turnaround time, etc.… This is exactly why All Hour Collision is a must use!!! The staff are extremely courteous, friendly, and very mindful of my time and situation from start to finish. They were honest, reliable and punctual; for a person like me with only one car, this was key! Amazing service in every respect; would absolutely use for all my Auto repair and towing needs. Ask for Naomi… she’s the best; she made the process simple and stress free from start to finish.

Review №6

2019-08-01

WORST. EXPERIENCE. EVER. Geico assigned me to this shop when my brand new car was hit. They called me to tell me my car was ready and when I went to pick it up before work in the morning I still had to wait on it only to find that there was damage on the car that was not there before! It looked like a burn in the paint on the side of the car that was not being repaired. When I questioned it, Naomi said it was bird poop that had eaten away at the paint. Brand new car, there for 2 weeks and bird poop ate a hole in the paint? She tells me to wait 5 minutes and they will take care of it. I was already late for work. 20 minutes go by and Im still waiting, so she tells me to bring it back when I have more time. I refused and left it to pick up later. I went and read the reviews and all the negative ones had the same experience as me! I called and told her I would be back on my lunch break at 2 pm. I get there at 2:15 pm and she tells me they are working on it. Not to mention the job itself was amateur work at best. You could see where the car was painted! The owner, who tells me hes been doing this for 47 years, says its called orange peel when you see a texture to the paint. OK, except it didnt match the rest of the car! And now the strip is coming up around the door! Awful service all around. Not to be trusted.

Review №7

2018-09-20

The first time all hour collision tried to repair my car they failed. The bumper was missing paint and they said the tech who worked on the car burnt the paint. Despite there bad job I gave them another chance. When I went to pick my car up the second time around they failed again. The paint had pin holes in it and the grill was stained with Compound dust. I was forced to pick my car up and pay my deductible because they held my car hostage and bring it to a trusted shop, which I should have just done in the first place. Now I have to sort it all out. This shop is terrible and doesn’t deserve to be a Geico shop. I have no idea how they became one and would like to know who decides how shops become it. Do not take your car here this shop is not to be trusted. If I could give this place minus stars I would but my app won’t let me post this review unless I put at least one.

Review №8

2019-11-04

DO NOT GO HEREIf I could give them a zero I would. This has to have been the worse experience I’ve ever received in terms of customer service. My car was rear-ended a week and a half ago, so Geico advised me to go here. Once I got the damage costs assessed by Geico, I went back and asked if it was possible to take the car and check other repair shops as $4500 seems very steep for a trunk, rear body and rear bumper repair. Before asking this, Naomi was very helpful and attentive, but after asking this she gave me a hard time for minor things like asking exactly what needed to be repaired in my car. I picked the car up today and the front and rear bumpers were off when they gave it back to me, since I’ve never put one of these on, I asked if I could get some assistance and they proceeded to tell me that the hinges were destroyed in the car crash and wondered why exactly the claims adjuster didn’t explain that to me. Since I couldn’t just put the bumpers in the back seat of my car since it’s a sedan, I attempted to put the bumpers on and wouldn’t you know, not a single hinge was broken and went on just fine. The people that operate this shop simply care to make a profit off of you and their sense of customer service only goes as far as to fulfill that. If Geico suggests that you go to this repair shop, ask them if there is another site they can send you to.

Review №9

2016-03-05

The staff at All Hour Collision are skilled professionals who put people first and deliver on quality. If you need auto work, make All Hour Collision your first stop. Period!This is the first auto-shop Ive been to where I genuinely felt like they cared about my best interest. My brother referred me to them after they did a fantastic job on his car. I was skeptical because I always feel cheated by auto-shops, but they took great care of me and my vehicle, going above and beyond to get the best materials possible at prices that were much lower than what other shops quoted me. I was so impressed when I saw the finished product! I could not believe how much work they did on my car for the price I paid. My car looks so much better than I thought it could and runs superbly!

Review №10

2012-06-18

I have had two cars repaired at this body shop and have nothing but good things to say about my experiences. Naomi and Jack have been wonderful from beginning to end. They explain things thoroughly and had both my cars ready when promised. Both of my cars were returned to me looking brand new. Although this could be a very stressful experience, I have to say that it was entirely stress free. I highly recommend All Hour Collision.