Wheelchair-accessible entrance
Yes
Other Phone repair service Nearby:
Comments (144)
My wifes cel phone was acting up . We took a ride to the Verizon store . On Utopia Boulevard.The guys in the store spent about 45 minutes with her phone . Fixed the problem. And showed her what to do .If it happens again .She was Very Happy !!And Very Happy with the guys in the store 🤗🤗🤗 .
The best help ever! Brian simplified what seemed to be the impossible in using my samsung 7.He spent the time i need to understand even the basic features of the phone.I was really impressed with the way in which he helped. Pleasant, and sure of what he was doing.A very pleasant experience
Rob and Carlos are awesome. Great service. I talked to them over the phone, told me prices over the phone and were even more courteous when I got there. Thank you gentlemen and keep up the good work.
I had a wonderful experience at this store. Rob and Karl were so helpful straightening out some problems I had with my account. Very pleasant and took so much time to help me. I highly recommend this Verizon store.
The guys at this Verizon store are great, especially Rob and Brian. Their professionalism and customer service is off the charts. Had an issue with my Samsung s8 and they were so helpful. Highly recommend them. Dont go to the one in Bay Terrace.
Robert. was Very Very GenerousIn sharing various ways to use mydevice to take care of and get theBest Use of my phone.He was patient using good examplesto make sure I understood.I was delighted and left with a muchknowledge to try much more usingmy phone
I am so happy I went to this verizon store! The associates (Bryan, Rob, Lenny) are soo nice and helpful!!! They not only assisted me with replacing a broken phone, but they analyzed our bill and helped us save money on monthly payments. The associates at this location are the reason I am still with Verizon and did not switch to another carrier. I will be coming here from now on!!! I HIGHLY recommend this store location.
Syed was extremely helpful! We got two new iPhones today and he gave us a great offer and price. Very straightforward and easy process! Highly recommend Syed and his store as he is professional and friendly.
Brian is amazing!!! So happy I went into this Verizon store. Brian is so knowledgable about all the latest phones. The best part he savee me a lot of time and money!!!I will be going back to see brian with any future purchases.
Rob and Brian were awesome. So helpful when it came to setting up my new phone and tablet. These guys have an awesome rapport. if you ever need anything, these are your guys
They are amazing. They help you with everything. Best Verizon store I ever went to. ❤️💫
One of the best phone store I ever went to. The staff is very knowledgeable about services and products. Another great thing it’s a Apple certified repair provider. They actually gave me a loaner phone, as my was getting repaired which made it super convenient. Theses guys are the best in the phone business. Thanks.
This Verizon store is the best store that I have ever been to. My past experiences with Verizon were never too good, being that most of the stores customer service sucked and they were never straight up with their answers to you. So one day on google, I saw this store, saw the ratings and decided to give this a shot. The moment I walked into the store, we are welcomed with a very warm greeting. It turned out that his name was Brian too. (ayeee). Anyways, Brian walked us through everything: The price of the phones, how the billing worked etc. I am very happy with going to this particular store that day. I dont think Im going to be switching anytime soon
We happened to go to other Verizon stores around the area and we were not satisfied with the service. However this Verizon on Utopia and 19th Avenue was great. The service engineer Robert helped us retrieve all of our photos and contacts. 5 Stars!!!
I recommend this store for tech support as well as other cellphone needs. the staff is friendly, patient, knowledgeable, get the job done. I stongly recommend this store.
Very poor customer service. I bought a screen protector for $30 and 2 weeks later it fell off. I was told to come back in a week and he would put on a better one. I did this and after it was on he asked for another $20. He said he could not give me any credit because it was used. Considering this is a new local store, I would think he would want local business. He lost me as a customer. I hope it was worth $20 to you!!!!
They brought back my iPhone, which had decided to take a swim in the pool, back to life!! Ernie and his crew are all super patient, friendly and knowledgeable. Highly recommend their services.
WOW! went in this morning with a huge problem and rob solved all my problems and was so patient and held my hand the whole way. If you ever need anything, these are the guys to go see. So accommodating, friendly and a great environment
Outstanding customer service. I have 4 phones , one iPad and a tablet in my account. Each and every time either in person or by phone, they are Patience and Knowledgeable. Their technology insight is phenomenal. Thank you guys for always making my experience with you an awesome one.
They were actually very helpful. I needed a new SIM card for one of my phones and they gave me a new one at no cost in minutes. Make sure you check in with someone when you get there so they can add you to the queue.
Been going here since they took over 6 years ago. Brian is the best. Always honest. Great customer care. Will never pressure you. Listens to concerns. Great local Whitestone business. Drop by and see for yourself.
The staff is extremely friendly and knowledgeable, and helped me enormously when I went there the other day seeking help because my phone wasnt charging properly. Great store.
This has to be the best phone store. The staff knew exactly what to do to get me the best deal out there. They were able to beat whatever I was trying to get online. They took their time to check all the prices with different phone options. I had a really great experience going here.
I am so happy that karl, and Rob work at this store they are amazing and Im not the only one who thinks that , they are professional, deserve a huge raise as they have brought me and my friends and family who have spent thousands of dollars at this store on utopia pkwy 1915 store# and it is allways a pleasure to see and talk with them for errors or new phone purchases again they deserve a substantial raise as I would never come here if it were not for them they are truly curious and very pleasant and professional to deal with , I wish them to stay forever!!!!!!! GOD BLESS THEM
Exceptional service at this Verizon location. From purchasing a new phone to transferring two other phones, the two professionals at this store were extremely knowledgeable and proficient. Thank you for the great service.
Great service!! My photos and contacts were recovered from a totally failed device....it took numerous tactics but techs were able to make me very relieved that all info was transferred to my new phone!!! 5 stars..
The service was excellent. Took care of my phone while at the dentist. Worked hard on getting Bluetooth connected to my hearing aids. I would came back to this store again. They were perfect.
We had a very good experience with the employees at this location. Because of their tremendous knowledge and patience in explaining the phones, we were able to walk out with 2 new phones. Please visit this store for excellent service!
Ive been coming to Brian for years and he never disappoints. They took care of my plan, setting up my phone, transfered everything and did it all with a smile. Thank you Gabriel and Brian.
Karl was my sales rep and he was extremely patient and helpful with getting me set up with my account set up. The best service I’ve had in a long time! 👍👍👍
Went in with a broken phone and Rob was able to get everything off of my old phone on to my new one! Hes a life saver. These gentlemen gained a lifetime customer!
Rob and Karl were so helpful, patient and knowledgeable. My husband and I made the switch to iPhones and they made it so easy! These guys are the best.
Worked with Brian and he was terrific. He answered every question we had, and showed us various ways to solve our problems. I would highly recommend him to anyone who needs help.
WOW!!! what a great experience. Rob and Lenny were beyond helpful in getting me set up with my new phone. These guys ROCK!!!!!!!
Customer service is okay. However they charge more than other Verizon locations. They add $40 to the MSRP and lowball you on trade in. They also buy Amazon Spigen cases online for roughly $8 and resell it for $50. This place is a rip off. Go to the corporate location in Bay terrace they charge regular prices and wont over charge you. Worst authorized retailer ever
Everyone here was so helpful and informative. They gained a customer for life! Brian, Kenny, Ernie and Rob were so friendly! Go see these guys for your needs
The customer service here is amazing! So helpful! Always going out of there way to get me the best price and save me money on my bill every month.
Yesterday, July 31, I was privileged to experience the exoerienced staff at the Verizon Center in Whitestone. I have been loyal to Verizon many years and the professionalism and knowledge from the aforementioned has restored my faith in VERIZON!THANK YOU!BRIAN, ROB...please forgive my not remembering ALL!CRAIG?PS I ABSOLUTELY AM OVERJOYED WITH MY NEW SAMSUNG PHONE!TADA
The workers Joeseph and Lenny were extremely patient their customers. They spent hours with my problems dealing with Sprint employees which were halfass guessing their side; one of them even asked me to delete all of my contact info w/o backing it up. Thankfully these guys know they were BSing and caught it in time. Again, forget that low score troll feedback, that person obviously works for some other rival company, because anyone who had any experience with these guys knows theyre at the top of their field.
This store is awesome, best customer service I have ever had with Verizon. Switched from sprint at this store and even signed up for fios there, they saved me 100 a month by switching. The employees are great and I suggest the not store to go to is theirs
Magnificent. I upgraded to an iPhone 8 by Hansel and he was very helpful and knows her much about these phones and most importantly he was able to transfer all my data to my new phone
Brian and Gabriel were the greatest- friendly! Explaned all the details transfered from an Apple phone to a Android.Couldnt be happier would recommend to everyone.
These guys are great. There reputation is 100% right. They helped me from a-z. Couldnt have had a better experience. Thank you Brian and Lenny.
Absolutely one of the best Verizon’s I’ve been too all the gentleman were so helpful & nice ( Lenny Bryan & Carl!) very clean place & GREAT customer service !!
Was about to give up on upgrading to an iPhone altogether but the patient, caring and knowledgeable customer service from Karl and Robert got me back on track. Service was super.
Rob was great, he helped me get a new S8 and Im so glad I got it and took advantage of my upgrade and got out of my old S5
Always go here for your Verizon needs. Brian will take the best care of you.
Ive been a customer for many years and I keep coming back because Brian and Lenny have been awesome and always take great care of me. I will never go anywhere else!!!
Rob is such a pleasure to work with! Saved me 30 on my bill and got me a new phone! Never going anywhere else!
BEST VERIZON STORE IN BAYSIDE. Ask for Nick hes so helpful. They always try to give you the best price possible. NO MORE BAY TERRACE. love this store
Had a great experience upgrading my phone. Brian was extremely helpful! Id definitely come back here again.
I want you to know that Ms. Pav Kaur in your 14-01 150th St.,Whitestone, NY office is definitely a positive asset to yourcompany. I needed technical assistance with my iPhoneservice regarding wi fi. With her knowledge and expertassistance she helped me solve a frustrating experience.And all this, with a professional and knowledgeable manner.Definitely a plus for Verizon.
Really great customer service and friendly staff. This is the best Verizon store I’ve been to in the city!
Excellent customer service, didnt try to upsell me on a phone I didnt need. Karl did an excellent job and I will definitely be back for my next phone.
Great people #1 recommended Verizon retail store to go too. Very friendly great assistance very well knowledged well versed in all of their products
Rob and Hansel were awesome! Any questions go see these guys. Knowledgeable, friendly and easy to work with
Been coming to this Verizon five years very good recommendation a lot of patience and I recommend anyone and everyone to visit Brian and his partner they are the best!!!
Great experience and great service. Brian was very helpful and made the whole process very easy.
WOW! best store ive ever been to. These guys are great.
Best Verizon Ive ever been to!!! Such a great accommodating staff
Great experience at this store. Very knowledgeable and friendly staff. Would recommend this store over any in the area.
The absolute best service I have ever had at a Verizon store. Do yourself a favor, stay clear of the Bay Terrace store and come here instead!
Excellent Customer Service !!!!!!! Very Professional, Will answer and explain any questions you may have patiently,. Definitely my store for future purchases.Manny R.Whitestone,N.Y.
Best Verizon I have ever been to! Entire staff was so helpful and knowledgeable.
These guys are fantastic! They always help me, Ive been coming here for years. They always bend over backwards for me and Ill never go anywhere else!
Staff Was Very Helpful. Helped Me with everything I needed. And gave me great advice. Definitely coming back !!
Better and warmer service than any corporate Verizon Ive ever visited. Also, staffed with real people, not Verizon robots.
These guys are great! Brian and Rob took care of everything. Thanks your the best!
Rob, Brian and Lenny were terrific. Made the whole process seamless.
Amazing I never went to a version store that had this much amazing customer service I get everything from this place the guys are great you never get as much great service from anywhere else!!!!!!!
Great service when getting plans and phones at the store. Once the sale is made, customer service does not exist
I was extremely satisfied with the assistance I reviewed from Earnie n Brian n will definitely be returning here for further assistance n purchase n highly recommending this store
Awesome experience, helpful staff. Brian and Ernie were so helpful. Couldnt recommend this place anymore
Best Verizon store in queens. If someone has a question this is the place to go. The people are great and they are very nice.
These guys are the best! Rob was so helpful. Need anything? Go see them!
Amazing service .very helpful and knowledgeable go see rob and Brian for all your needs
Brian was amazing! Thank you so much! Great customer service!
Great service overall, had a little bit of misunderstanding due To Apple misleading information, but they explained it at end and left the story happy!
I came here because i was desperate to get my verizon account fixed and they helped me by staying on the phone with customer service until it was fixed, and helped me with my tablet!!!! thank you!!!!
These guys are the greatest, we have been coming to them for years and they are ready and able to help me with any of my problems. If you ever need a phone Come to them
Excellent service, very nice people who care about helping you and assisting you with whatever you need.
Lenny and Brian did a great job withmy new tablets. Thanks you for all of your help!
Best verizon ever! Rob and Brian were so helpful
Helped me reset my Gmail password and set up my new Galaxy S7 phone!! Thank you!!
Best verizon store . Ask for nick he was so helpful. Everybody should go here. Forget bay terrace ...
The worse scammers Ive ever run into,BEWARE OF THIS STORE!!!Beware of Saleman, BrianLiars and thiefs!!!
Wonderful experience, knowledgeable staff, curious, very satisfied,....will recommend to my friends
Great guys!Extraordinary help & patience. I could.not have asked for more!
Best Verizon around!! Go see Rob for all your needs
Amazing service rob was so helpful to see these guys
I recommend this location. Service was great and they made it easy.
Need anything? Come see these fellas! Amazing service, friendly and knowledgeable.
Best Verizon around! Go see Rob andBrian
Excellent customer service! Friendly and knowledgeable staff!
Great service very friendly and helpful would recommend to someone else
They helped fix a phone no charge even though we didnt buy it there.
Never going to another verizon again these guys are the best
THEY ARE THE NICEST PEOPLE TO WORK WITH. THEY ARE SO HELPFUL NO MATTER WHAT THE PROBLEM IS, THEY ARE THERE FOR YOU.
Rob was super helpful. Need help? Stop in and see these fellas
Such great service in this location. really helpful
Service was excellent. Carl was very helpful.
Rob is a lifesaver. best verizon ever
Great shop the guys were great very helpful
These guys rule. any problems go see rob and brian!
Been coming here before i was born. Have always been helped out even more than expected
Great service by Brian and Rob!!
Charge extra mony and didnt know their plan well.
Excellent service and will continue going back!
Great experience, very welcoming and helpful.
Excellent service. Great experience
Great service ! Very patient and kind with explanation!
Very helpful and answered all my questions, topshelf
Rob was awesome!!!! couldnt recommend this place more!!!
Awesome!! Rob and Brian are the best
They are the best. Very helpful and courteous.
VERY GOOD SERVICE ALWAYS
Perfect customer service.Thanks Karl
Very nice staff, very quick.
Exceptionally knowledgeable and extremely helpful.
Wonderful service. Very very helpful.
What a terrific store
These guys are life savers!
As usual, impeccable service!!!
The best verizon around
Whole staff is wonderful
Awesome
Rob was awesome
Rob is a lifesaver
Excellent service.
Awesome
Poor
Very prompt
Amazing service
Good
Total reviews rating 4.8
144 Reviews for All Wireless iPhoneSmartphone And iPad Repair Center 2023:
Review №1
2022-08-04Had an incident at work where my phone screen was badly cracked. This store was nearby and had great reviews and when I called in to ask about their services were super kind and compassionate and confident they could fix my issue in a timely manner. Once I showed up to the store a few hours later, I was quickly assisted and the phone was fixed in under 20 minutes and their work was impeccable! Cant recommend this store and their employees enough!
Review №2
2020-12-23Rob, Brian and Danny are wonderful. Theyve helped me with all our phone issues, they are very tech savvy, great customer service.They also helped me get new device and save some money. On my plan.Theyre never to busy to help a customer.
Review №3
2019-12-13Lenny, Brian and Rob here are amazing! They truly give you the best experience.I’ve never had a better experience in any other phone carrier store front ever!They truly do their best to give you the best deal that they can possibly give and treat you like family at the same time.Most phone stores can be a “drag” when you go in.l, but I can assure you that is NOT the case over here.I would recommend this store to everyone!
Review №4
2019-12-18Lenny, Bryan, and Rob are a great team! It was my family’s first time meeting these gentlemen and they treated us like we are family.Their generosity and eagerness to help us was extraordinary. I’ve never had such great service and fun at any other store front. I HIGHLY reccomend this store, so if you’re looking for a fun experience and people who are willing to help you no matter how big or small the task, these guys get the job done.
Review №5
2019-08-28I am very impressed by the kindness and professionalism of both Brian and Tommy. I was having issues with my phone after I had some water damage and since I did not have insurance on the phone, they took the time to explain all my options to me and then helped me to set up my new phone. This Verizon store is my go - to and it will continue to be as long as they are there and the service I was provided stays excellent !! Thank you so much!
Review №6
2020-07-01This place is the best for Verizon wireless not because of the location but for the helpful staff they have. All of the staff were very friendly and helpful but Robert went out of his way to help us and answered every question we had. Last but not least, how good he is as a multitasker, he handled many things at the same time smoothly. Will always come back to the same store over and over again.
Review №7
2020-06-10This is the best Verizon store. Everyone who works here really cares about their customers. Brian and Rob are both spectacular and took the time to listen and help me and my daughter with our phones.
Review №8
2018-06-02Great customer service! I came in to buy a phone for my 11 year old and wanted many parental controls and limitations on it. Hansel was so patient and worked with me to ensure the phone was set up exactly the way I wanted it, using workarounds with a free and a very inexpensive app. I’ve been here before, and both Brian and Carl have been extremely helpful. They also found a way to restructure my account to save money. I highly recommend this business.
Review №9
2020-08-27I have been to many Verizon stores and I can honestly say this store was the best. Brian and Rob were very helpful, patient and knowledgeable and not pushy. I certainly would recommend this shop.
Review №10
2019-11-23I had issues with the cell service on my new phone. Rob was very patient and took an enormous amount of time to resolve the issue. He and Brian made sure that I was happy with the cell service before I left. Always great service from everyone at this location.Thank you!!