Wheelchair-accessible entrance
Yes
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Comments (199)
Things were so much better before Altice took over Cablevision. Don’t get me wrong there were days where I had my complaints. But compared to Altice they were a dream company to deal with.You could call customer service at any time and speak to locally based rep about an issue with the service. The staff extremely friendly. For the most part the internet was reliable.Now it’s next to impossible to reach a representative. Customer service is only available between certain hours of the day. When you call during those hours it’s not uncommon to be told by an automated message that all agents are busy & that somebody will call back. Other times the message might say that no one is available and to try again later.In recent weeks the internet has been down multiple times a week. There was even a point where there was an outage several times in a 12 to 18 hour period.The virtual assistant chat service is useless. When I tried to indicate there was an internet outage I ended up with a list of options that had nothing to do with the matter. I tried checking the outage map and that came up blank.Had Altice never gotten involved than I’d would probably give 4 out of 5 stars followed by a brief review.
I HAVE CALLED YOUR CUSTOMER SERVICE MULTIPLE TIMES, SENT EMAILS, AND LETTERS. I WAS NEVER AN OPTIMUM MOBILE CUSTOMER. WAS NEVER SET UP FOR SERVICE. BUT STILL, GET NOTICES THAT I OWEMONIES. STOP SENDING MR BILLS. YOU IMFOEM THAT YOU WILL DISCONNECT MY MOBILE SERVICE ???? HOW CAN YOU DO THAT WHEN I DO NOT OR NEVER HAD YOUR SERVICE.
The absolute worst customer service ever. Multiple tech support representatives hung up the phone on me because they didnt want to be bothered resolving my issue.
Never, ever switch to Altice!!!. I have tried them for about 7-8 months. Nothing but issues. Poor customer service. And you can almost never watch something that is in high demand; example popular sporting events. I haven’t been able to watch a Sunday or Monday football game. If the picture isn’t freezing up, it’s grainy. Or you just getting three dots and the system buffing. It’s such a shame from where cablevison use to be to where it is now. For all those shopping around for a better deal from the major three providers, don’t bother with Altice. O and the $300 credit they give you for switching. They didn’t send me my first bill and told me I was late one the payment.
Representative was professional, resourceful and very helpful in submitting a complaint about the services. I’m still waiting on a resolution for this matter will post a update when it happens.
Altice had us on auto pay successfully for several months, then we got a late notice. Tried to explain that it was on auto bill with no luck. Asked several times on information about paying manually with no luck so they turned us into collections. Extremely unprofessional and they owe me a note 8 for black listing my iemi number when it was them that was incompetent with there billing procedures.
Stay away. Terrible service that will drop at least 10-15 times a day. I signed up for internet service since mid Nov 2021. It is now mid Dec 2021 and I’ve experienced at least 10-15 drops in internet service per day! They have sent multiple techs which ultimately where suppose to then schedule an external tech that never happened. Their internet service is a joke but their monthly billing and deduction from my bank account works perfectly. Stay away and use another provider
Im not a optimum/altice customer but someone in my building using my address for there cable at a whole other apt. I go to the optimum here in Newark with my lease and licenses to let them no I dont no who this person is I dont want them using my address the customer service rep was very rude and obnoxious she told me they cant shut it off. Can someone tell me what can I do.🤬😡😡
Yes, Optimum/Altice is a joke!! I was offered a promo for Optimum Select which included a $100 gift card. My bill was supposed to go up $14. Well my bill came and it was an extra $75!! Not only that I was told that the $100 gift card order was cancelled the very next day!! I was obviously lied to. I now am waiting 24 to 48 hours for a Sales Rep to call me back with a remedy for the screw up. One rep was understanding, but could not correct it. He said he escalated the complaint to the Sales Dept and giving me Starz for 6 months for free. I have my cell, cable & internet with them. I plan to cancel all three services between now and the 6 months.
Wow. I was on my way looking up the headquarters to report the poor performance of the customer service rep I felt with for Optimum then came across all of their reviews. Looks like it will be a waste of time to make the report. Seems poor service all around is the standard set for the company. Wish I had seen this before I signed up. Just like all of the other reviews mentioned about issues they have encountered are very true. I have experienced the same. I should have go on ahead and cursed out the representative like I started to. I’m canceling Optimum and going back to Verizon. Verizon was great. Only reason I left is due to financial hardship due to the pandemic that caused me to have to terminate my services with them but my situation has gotten better so I’m going back.The representatives don’t give you straight answer. I was refused a credit for loss of services. I highly recommend Verizon for internet, cable or phone services. I rarely had any issues with them and if I did they were quick to make things right. Now......for Optimum any communication I have with you will be disrespectful from now until I cancel since that’s all y’all know. Thank you to all of the other reviews for the heads up. I’m posting photos of one of the millions of conversations I have had with Optimum about poor service just so others who decide to go with them can have proof of how Optimum is aware of issues and give you the runaround. STAY AWAY FROM OPTIMUM
I too would give them less than one star. Not only do they lie to you but love to spin you in circles. One pays for services in advance but after terminating due to the death of a customer they take the opportunity to tack on more charges and get their payment via auto payment. Then they outright refuse to give you a refund when the bill clearly shows a credit. No integrity and their moral compass is non existent. The customer service folks are caught in the middle since they are directed not to give refunds or allow a customer to talk to a Manager. I strong encourage others to contact the FCC and BBB Agencies in addition to their State and local governments.
If there was a no star rating, thats the one I would choose. And its no surprise that all of these ratings on here are terrible. The service that I have received from their corporate customer relations is horrific. Specifically AYA, who is a relations rep. She didnt throughly listen to my issues (that have been long standing for a year now) and concluded her invetstivpaiton within a day. When I asked her to speak to someone else or a supervisor she said thats the high-test it goes and refused to get someone else. This company is a JOKE. I have emailed the FCC about this.
I agree that this may be the worst cable company to deal with. The other operating company in our area, CenturyLink, is at least as difficult to deal with. Weve been without cable for the better part of a week, Weve been Optimum customers for about a month and service has been more than unsatisfactory. For the first month of service, the cable would cut in and out. One of the customer (dis)service reps told us to get a new TV. The first install tech showed up and refused to do the install. Another tech called to let us know he was on the way. We watched him drive around the neighborhood and then leave without calling. The company and techs dont follow the company procedures. When an appointment is scheduled, we get a call confirming the appointment and no additional actions are necessary. Then the tech will call before arriving. If the tech gets no answer, the tech assumes no one is home and cancels the appointment. If no additional actions are necessary, why does the tech unilaterally cancel? Unfortunately as a monopoly, Optimum doesnt have to care about its customers. If you can go with a streaming service rather than cable, you will have fewer problems. The only reason we dont is that one of the individuals who uses the service is 90 years old and cant navigate streaming services interfaces. Otherwise streaming services are a much better option than Optimum.
So Ive decided to call Optimum to inquire about my bill but luckily I record all my conversations with them. I spoke to a rep name Jo, after being unsatisfied I requested to speak to his supervisor at which point he said no supervisor was available. I then ask for the number to contact corporate office at which point he stated he was not allowed to give me that info, so I ask for his rep I.D number at which he also stated he was not allowed to give me that either. Like Ive stated before, I record all my conversations with Optimum lol
This has to be worst customer service group I have experienced anywhere.I ordered new phone/internet service from Optimum to be installed on July 28 with specific instructions to keep my old Verizon phone # as I run a business from home. The reason for switching from Verizon is they do not offer FIOS, high speed internet in our area.Optimum did not do their job in transferring the Verizon # over and assigned a new phone #. I did not realize the error immediately . On July 30, I was told by Optimum, in order to fix, I had to contact Verizon to transfer the Verizon phone # to Optimum. I contacted Verizon and they said no, it was Optimum who has to make the request . I also learned at that point my Verizon # had been deleted in their system. So, I had to reinstate the phone # and pay a fee to do so. Reinstatement was completed that dayAll last week ( week of 8/2) I called Optimum 3-4 times a day to try and resolve, get my phone working so I could receive calls from customers. . No one took the time to understand my issue - the only response was we apologize. They did not care I was missing customer calls.Finally on 8/8, an Optimum tech support person told me a porting order had to be placed with Verizon so Optimum could gain ownership of the phone # - it took 11 days to figure this out !!! I called Verizon this morning, 8/9, to verify they have the porting order to complete the transfer. They said yes and notified me Optimum gave them a date of 8/12 to do the ownership transfer and I would have access 8/13.. I called Optimum again ( 2nd time today ) to try and move date forward. The tech support person told me there was no way to move this order forward which means I have no incoming customer calls for over 2 weeks !! . I asked for a supervisor to see if Optimum could do anything, something with the date and they said no.I was told there were no supervisors and there would be no one else who was in a position to help move the porting date forward. I am stuck waiting the balance of the week with no incoming phone service - a total of 15 days!!!!Totally unacceptable and unprofessional
Beware of Optimum now a French company called Altice. ! I was a customer for 30yrs. Especially dont fall for their electronic direct payment discount option, its a trap.. If your service is interrupted due to their own admitted fault and they verify it with in home service repair men as well theyll not refund or credit you if its over a small amount. In my case and my neighbors it was 7 weeks of hell. Me calling them ( 11+ recorded calls to repair, retention dept and billing) & them promising to fix, credit and refund but lying all along.Theyll often say hold on while I talk to a supervisor then deliberately hang up and not call you back despite having your number. A retention person even said we understand if your patients run out and go to Verizon since you went through hell. That was a ploy because they charge you until your billing cycle ends weather you have their equipment or cancelled & returned it previously as we did. Now they refuse to repay us for the 7 weeks of no TV & internet. They are headquartered in NY so youll have no recourse in NJ but to go to court. Consumer advocacy groups better business will not help because of state location. . .we went to to Verizon an American co with integrity. The the picture, technology and service is far superior.
Received a robo call from Optimum regarding a service call the following day and ignored it because one was not made. I had no intention of wasting time on the telephone to explain that. A technician rang my bell the following day and I told him I did not request service. A few minutes later there was an email with an attached work order. There was a signature that the agent wrote had been signed in his presence. This is obviously a hoax and corruption from the inside. A fake service call for overtime pay even though no work was done.
I only wish I could rate it NEGATIVE STARS. I switched over to Verizon back in April, and payed extra money for a disconnect at the time I turned my equipment in. I even payed a pro-rated bill for the end of the billing cycle. Now, in July I receive a bill for $56.82, and no way to access the information because I have not had an account for over 60 DAYS. This is nothing but a shakedown. Optimum/Altice is a scam, and besides that, the WORST internet service out there. DO NOT GET OPTIMUM/ALTICE. !!!!
I wish I could give 0 Stars. And I wish there were more options for this type of service. The lack of customer service, commitment and care from customer service reps, and more so from next level management is an embarrassment. I have never had such poor and rude customer service, nor have I ever had a manager refuse to get on the phone.Optimum disconnected my outdoor wiring in error...no cable/internet...they did it! Technician did not show up for 2 appointments. Spoke with multiple customer service reps who could not help me, saying they could not contact the technician who filled out a false report saying that he showed up and did the work. NEVER SHOWED UP... Rescheduled an appointment without speaking to me, to even see if I would be home. Poor excuse for a company ... I will be sure to find service elsewhere. Corporate should really take a more active role in supervising employees that you pay money to... Loss of business will equal loss of jobs for many families...somebody should read the reviews and do something about it. We are all saying the same thing...terrible, terrible company
Optimum has the most incompetent people working for them. They come to my home for an upgrade, install new boxes, had issues activating the account and left without telling me if the issue will be resolved. Not to mention the cable was not working for 2 weeks prior to the appointment. It’s been 2 day since they installed the boxes and no one has came back.
My experience with Optimum is like a horrible nightmare that will hunt me for the rest of my life. First, it took almost a year to get reimbursment for Verizons early termination fee after many, many hours on the phone and many emails.Next was charging me for the service even though I canceled it weeks before because I was moving out. I was informed that they couldnt close the account because there was $10 outstanding balance but I had an auto payment with them for months. I moved out and was still charged for additional 3 months even though I paid that $10 right away.They are the worst of the worst. I hope I will see them go bucrupt one day. By the way, as I am writing this review I am also filling a small claim court application. Let see how they explain their rubbing people technics to judge
This is the worst experience I have ever had. Five times in one month I’ve called Optimum. The fifth time they didn’t pick up because they recognized my number. A technician came to my home and did a speed test then said I had birds in the box outside. He never went outside to look. It was insane. I pay a decent amount of money for WiFi and I can’t connect two devices at one time. A class action lawsuit sounds really good to me.
Your customer service is awful. Ive never been so stressed out after a call. The first representative told me he couldnt help me before even hearing about why I was calling, he was very combative, and he would not let me finish a sentence. He then transferred me to someone that could help. I had to start over and then that representative told me he could only help me so much, hung up on me, and has not called back. All because I signed up for your Price for Life service and then YOU started charging me for an HBO service that was not on the original order. Its shameful.
I can confirm that the other commenters opinion of how awful this cable service is true. Trying to reduce your cable bill will take a monumental effort and several phone transfers and probably disconnects. Any problem they cause they do not stand behind and you will still have to pay for the inconvenience. They have no respect for your time or your money, other than taking it and running like a bandit, and deserve no customer dedication. Mind you the service has gotten worse over the years, not better.
The absolute worst! If there was a number lower than 1, I would give it to them! Customer service is nonexistent with this company and no one speaks English. The service sucks and our appointments has been canceled all on its own, you’re dealing with outside contractors from other countries that have no idea what they’re talking about. The level of rudeness is something that I’ve never experienced in my life. It’s worth going with another company even if you pay a little bit more just for the aggravation alone!
I have had nothing but problems since I switched to altice in January 2021. I did the switch over the phone & asked for unlimited, but was signed up for the 1 gig plan. It took a week to be able to finally upgrade to the unlimited, you’re supposed to be able to upgrade anytime. Which also isn’t really “unlimited”, it’s actually only just 20 gigs. I went through the 20 gigs before my billing month was up and was stuck 5 days with slowed speeds and there is no way to add extra data. This month, March 2021, they are now charging me a $33 upgrade fee due to me having to switch my plan in January when they did not sign me up for the unlimited in the first place. They’re customer service is terrible. They don’t do anything to work with you and don’t care if they loose customers. The aggravation and misleading product information is not worth the savings, if there really is any. I have not seen any yet. They are loosing this customer, I will be switching my service back today.
Altice / cablevision is terrible, myequipment failed and has needed resetting four times since june 2021 and now oct 2021. when i switched from verizon i was told altice is a public company and service and customer satisfaction is important, i have learned for myself they do not care about me or you, their concern is about numbers. we will be going back to verizon
I was told I had to switch over to there new systetm.for more speed on my internet. All I have is problem the tech on the phone tell u they cant help u . They tell u that u should have never switch to the system. All I ever do is play tech . Bc the tv keeps going off. And freeze. Altice sucks. Optimum was never this bad till they switched to altice.
Wish to be able to give them zero stars (will love to give them negative stars), the worse experience!!!! Customer for 25+ yrs and since switch to Altice the service has been the worse. Waiting time are ridiculous of 2+ hours and no shows for technical support.They don’t consider if you need to work, my sister and I have missed four days of work because the internet service and I only get I’m sorry the technician time has expired and they will not be able to show to your house.I have requested to speak to supervisors and there are none available and I have to wait 5-7 days for them to call me back after they analyze the situation. HORRIBLE SERVICE!!!
Horrible company with the worst customer service I’ve ever experienced! I ordered new service & a new IPhone 11 on 5/12/20. I tried to cancel order the next day 5/13/20. A human being actually called me back & assured me that he would cancel order & send me a cancellation email stating this as soon as they have the phone returned to them. I refused Fedex phone delivery the next day 5/14/20.They definitely have the phone back by now. I keep getting billed for a service & phone that I have never used! They are harassing me & threatening to send it to collections! I have wasted hours online trying to cancel & they just keep me waiting on hold forever. I even emailed their CEO pleading with him to resolve this issue. I never got a response! I also told him how horrendous his company’s customer service agents are! I received another harassing & threatening email today. When I call the phone number for Altice Mobile, they say it’s Optimum & Altice Mobile doesn’t have live customer service agents, online only! I told them I spoke to an agent to order original service & phone & I got her name as well. My next move is to go to the Altice corporate headquarters & demand to speak with someone in authority! If I don’t get any satisfaction there, I will contact my lawyer! This has been going on for almost 2 months!!!
A cautionary tale:September 17 - A kind, polite door-to-door salesman comes by my house as I am working on the yard and pitches me new internet service. The company he represents as an independent contractor at this moment is AlticeUSA/Optimum. I am sold on their newly available 1GB internet for $79.99 a monthSeptember 25 - Installation Day!!!! Technician comes and leaves without the internet working. He also clips the wire from our current provider for no reason whatsoever.I try to troubleshoot and activate my account on Optimum.com, but the account number I have been given is not recognized by their website. I call Optimum Customer Service; my account number and access code are not valid there either.I was disconnected while holding on the line 3 times before I finally got someone on the phone. By 8pm, after 4-5 hours on the phone, the situation is finally sorted and wifi is on.September 28 - Back to work on Monday with brand new internet!! Somehow the actual internet service is worse than their customer service. I call to cancel, again a long wait, retention team schedules a service call instead to try and fix the problemOctober 7 - By the time the day of the service call arrived, we had swapped back to our old provider because Optimums supposedly high-speed internet would drop about 6-8 times a day for extended periods each time, never reaching anywhere near the advertised speeds. We returned the equipment back to the technician and requested a refund.November 25 - I call to ask about my refund which I still do not see credited to my account, it takes a whole 45 minutes just to get through the automated labyrinth and the helpless customer service rep who for security purposes cant really assist me with the account number and access code that still are not matching my name and address in their system.I gave up and filed a dispute with my bank.Based on the other recent reviews here it seems to be pretty unanimous, this is one of the worst things you will ever sign up for.If you end up like the rest of us whove left reviews here, be considerate for the actual humans on the other side of every customer service call, who did the best they could with the system that was provided for them. These people work for $15/hour average and are overworked and verbally abused every single day because the company they got a job at is absolute trash and does not give a single F*** about its customers or employees, and of course doesnt actually provide what it is selling.I foresee lawsuits in their future, and if youve read this far, do everything in your power to not let Optimum / AlticeUSA be in yours.
I upgraded my mothers account to a triple play OVER A MONTH AGO!! They failed to transfer the phone # from Verizon. now we lost the # and she does not have a working phone still. They have sent technicians for no reason and there is no phone line. They say there is errors & that they will call back but NO ONE follows up. They were even charging me for 2 phone lines!?!? Wth...I am still calling and they hang up and no one is helping!! This is absolutely horrible!! They cant do their basic Job. My mom is on disability and needs a working home phone. I really dont know what else to do. #edisonNJ
I have been requesting customer service and support since July 2020. I still have poor WiFi, poor internet and poor cables service. I’m Tired of calling a number where people hang up on you or promise you that the problem will resolve but it never gets resolved and never get credited for the poor service. I just saw on Twitter the comments of other customers, how does your business make money if all the customers are complaining. Altice Equipment has a lot of issues. Management is never available or never gets back to you.My apartment was completely automated and now half it does not work, because of the WiFi. The price (Monthly Service cost)went up and the service went down.
OPTIMUM has become extremely deceptive in their service!My phone was working but had a horrible interfering scratching sound.Received a text this morning for a auto payment of $278.63 (which I never signed up for auto pay with OPTIMUM). My monthly bill is $191.77. So after contacting Optimum and spoke to Kyleh, who then informed me that I was being billed $80.00 for a visit from a tech. Kyleh advised me that there is nothing she a supervisor or manager could do for me-after having an informative discussion which I advise her that I would need to then record our conversation after my request to speak with a manager and supervisor was denied (now that I had decided to record Kyleh then advise me that a manager or supervisor will not be available for another 48hrs).I explained to Kyleh that I was not advised of a service charge from Optimum at anytime. I was not even shown what repair was done (I did ask the young man that came to my home, what was the problem which he explained that there was a OPTIMUM wire that was left there that was causing the problem, which the tech then explained that he removed.
I have never witnessed such incompetence so widespread across a company before signing up for Optimum since it’s the only internet option available in my area. I have had nothing but issue after issue for over 6 months and I keep getting passed around from one incompetent and careless representative to another.I was lied to from day 1 and if I had any other options available for service I would have dropped them then. I’ve been promised credits I’ve never received. I’ve scheduled tech appointments that were NEVER actually scheduled in the system. Sat around waiting for them to find out they never actually put it in the system. The one time I actually did get a tech here he was unprepared to do the work I I needed done because it was supposed to be a service change from Altice1 to Legacy equipment... waste of a day had to reschedule a new appointment. Waited a week to sit around another day waiting for a tech to never show up!! I’m so angry and defeated I could cry. I’ve never seen such useless beings on the other end of the line. I’ve spent countless hours on the phone trying to get in touch with them, half of them were disconnected after lengthy hold times... the ones that actually connected I either got a foreigner who speaks no English or just a plain half wit that can’t comprehend what’s explained to them.I worked in CS and Sales for many years and I have the patience of a saint for people who work in the field, but this is well beyond that. These are careless, useless, liars and con artists that are just out to steal your money. I am one last call away from cancelling my services totally and making shadow puppets for entertainment... because I’d rather have no internet or cable and no stress than be paying an arm and a leg for services that don’t work and on top of it have continued stress and frustration from these useless people.I hope your company goes bankrupt. Awful.
If I could give them a NEGATIVE ZERO I WOULD!! This company has a horrible customer satisfaction model. they are trying to break into the Mobile phone game, but they are not ready. they cant meet the demand. The service is the absolute WORST!!! in the industry with al of the dropped calls, choppy connections, silence, and poor network. Two cans and a yard of string has a better connection!!! Now I have to see them in court over the cellphone I purchased through them. Since I am cancelling the service. I am also writing a hot letter to the C.E.O. Dexter Goei, to express my disgust with his company and their piss poor service. I suggest you do the same
I cannot believe the incompetence of the customer service agents with Optimum. Be advised not to chat with an online rep. The reps have no idea what to do with any issue on the table. I wasted one hour only to be told to call the general telephone number the following day. For those having issues, you have heard the 15 second message and being immediately disconnected. I went without service for 9 days and i was charged $80.00 to have a service tech DISPATCHED to my home to check for a problem. Rediculous!It took 9 days and 3 techs to determine that the issue was a faulty cable feeding the signal into my home. Why am I being charged to replace their faulty equipment?I will not pay a bill until a Optimum rep addresses the fees. Now they will have to wait to be paid.
My first phone call to Optimum was June 20th to resolve an issue I was having with my service. 6 phone calls, 2 tech appointments, spoke with 2 customer service supervisors, was disconnected twice, and countless HOURS on the phone. Yet everyone I have spoke to has said that they have done all that they can do for me. All that needs to be done is to check or replace my outside line. Why is this such a problem?
Absolutely terrible customer service. For about one week was having intermittent internet connection issues. I schedule a service call on Friday, and was told they would be at the house between 11AM and 2 PM. I took a half day off from work so I could be present during the service call. Service tech does not show up during scheduled time. No call or news from Optimum as to what is going on. I call around 3 PM, and was told service tech will be there about 6 PM. Around 5:30 PM I see a truck in the street with Comcast/Xfinity markings, this person did not call or even ring the bell. Figured i would go outside and see what is going on, so I get my shoes and jacket on, by the time I go outside I see the tech is getting back into his truck and drives away. So then I go to call optimum, and no phone service at all. I go back outside and noticed the tech disconnected the cable wire coming into the house. I call Optimum, and they tell me the service call is complete. What kind of customer service is this ? After spending quite some time on the phone and demanding to speak with a manager or supervisor, they have no explanation as to what happened. I was promised a call back to discuss this issue further and never heard back from them. With customer service like this, its unbelievable they have any customers left !
Absolute nightmare for 11 days and still not resolved... dozens of ill trained customer reps, all with different solutions to a problem created by their own misinformation and mistakes when we tried to cancel service prior to a move, and take our owned phone number with us. Thirty five years with these folks, and now total disaster. The folks all have different solutions, and none are correct, many refuse to escalate to a supervisor and simply disconnect the phone, very few are US based and that presents language barriers, and very few even give their names or speak clearly.... hoping for relief in a phone ops department trying to remedy and solve, but the customer reps are in the way, and still trying to ruin the effort. These folks bring a new low/hell to the idea of customer service. Ill let yall know if this ever gets resolved.Want to be frustrated or upset for days on end, do business with Optimum, thats what they provide
If I could give zero stars I would. Worst mobile service, spotty at best. They have no customer support numbers to call (and supposedly no Corporate Headquarters to reach out to). Their support chat is slower than dirt and if a phone call needs to be made, you have to wait for them to call you (most often days after your initial contact). My phone constantly drops the network and I can only make emergency calls. They recommended I switch services, but wont pay off the phone for me so that I can switch and wont refund for the service Im not getting. So I have to continue paying for a phone and service I cant even use. Most fraudulent company I have ever dealt with.
Optimum has the worst customer service ever. I never thought service could be this bad. They never fully resolve problems. Every time you talk to someone its a different result. Ive been out of service for over a month and they still have not resolved the issue. I cant even give the service 1 star. If I could I would give them a negative 10 stars.
Would give less starts if possible. The absolutely worst customer service I’ve ever received. My cable and wifi stopped working mid November. Had 3 different service appointments but nothing was resolved. Was promised a credit for the lack of service provided but was told my issue needed to get resolved before they can process my credit. I waited 3 weeks and nothing was resolved so I was forced to cancel. Was never provided my credit and then was billed an additional month. The customer service rep just told me and I quote no one is going to be able to help you I would just file a complaint.
I have had trouble with my services for six, yes 6 months. I requested a supervisor during 3 different telephone conversations and Im still waiting. They certainly do not live up to the name optimum. Support placates you and they dont get the job done, or connect you to a supervisor and the new thing is to enroll you in a service to fix your service.
HORRIBLE SERVICE!!!! The Customer service reps are horrible and do nothing to help me as a customer. Had a Service Call for a TV connection problem (May 25 2020) and a week later I get charged $80. Was NEVER told I would be charged. The tech fixed issue outside and then insisted to come in house to check attic and TV connections. Just a way to nickel and dime a customer. Some reps was rude and nasty and would not hear my issue and flat out say no credit. Others say it will be taken care of and removed. Such as Colin on Nov 2. NEVER HAPPENED. Fighting the charge for 5 months and no one wants to help. Wont give me a manager to speak with or corporate office #. I left and went to Verizon. If I could give a NEGATIVE STAR I would. Been with them for Years and this is how they treat their customer. Its ONLY about adding money to their pockets. They dont care about customers. BEWARE and go to a different provider.
Altice has to be by far the worst cable company . I had it installed 6 months ago. When I joined I was told installation was free but they charged me anyway. I received the run around when I contacted customer service to have the charge removed. Since I have had Altice , 4 technicians needed to come come out because the service kept going out. When I called customer service to get creditThey were unhelpful. I was told someone would call back and no one did. Apparently their customer service does not have the authorization to make any adjustments on your bill, and they have to submit a form and call you back but none ever does
I was once a Verizon customer and grew tired of the monthly cost. I switched to cricket and was pleased with the cost but disappointed with the limited amount of monthly data. I saw an ad for Altice and decided to take a gamble. I was in need of a new phone and their prices for an IPhone were very reasonable and I was offered a $40 a month for life contract, signed on. I reside in Queens, NY so signal strength with any of the carriers is never a problem. I kept my old number and since subscribing approx. 6 months ago I’ve never experienced a problem.
We requested to move our Internet service to another address in the middle of April 2020 when we moved from one address to another. Instead just to update our address as we requested Optimum created a new account but failed to transfer all existing account information from old to new account. For example, credit card information, access code, Optimum ID and etc. were wiped out from our existing account by Optimum by mistake. Now Optimum stated that to add back all information and credit card auto pay to our new account they demand us to provide access code they emailed us 20 years ago. We dont have this access code they emailed us 20 years ago. Its impossible to keep email for so long.However, they say there is no other way to make our account active over the phone or online. Its ridiculous ! They make us to go to local Optimum store instead of doing it online or by email. They said that Optimum even dont care about COVID-19 and push us at risk and sent us to the store. By the way Optimum stores are known for long lines for several hours because Optimum customer service is not trained and not interested to help customers. Besides we hear complains from their customers service for last 18 years that their computers are very slow.Now we run in the circle because we dont have access code they emailed us 20 years ago and they cant add our credit card because of that. Its nonsense expected from such company like Optimum.Thus, we have no access to our account and we cant pay from our account for Internet service. So far we have already spent around 614 minutes on the phone during last 3 weeks and no way to make our account corrected and add credit card for auto pay.
This is the worst customer service that I have ever had to deal with in my entire life.You wait on hold for 1 hour and 52 minutes, talk to someone to try to get them to help you for the mistake that THEY made 45 minutes into the conversation they still have no idea what is going on and then they drop the call and you have to start all over. This happened so far 11 times.AVOID THEM BY ALL MEANS. I have had spectrum, FIOS, DirectTV in my lifetime noone is as bad as optimum.
The chaotic customer service I am receiving from Optimum is nothing short of a fraud while they continually charge their fees. I reported an email issue on Feb 25, 2021 and was told to expect a response within 6-8 hours. I followed up Feb 26,2021 and was told that the case had not been filed correctly and they would get back to me. I followed up again March 1st,2021 and was told it had be escalated and I would here back with 72 hours. Follow up again March 4 and was told it was being escalated again. Followed up again March 8, 2021 ... wait for this... I was told that the case had been sent to a video section !! ..and today March 9th I just received a call with press 3 to speak to an agent about your case and guess what hey presto I started all over again repeated the issue and was told my case was being escalated and I would hear back within 24-48 hours. Meantime I pay my fees and dont have correct and full email service. I am caught with no other choice but to suffer this level of incompetence and failure of any basic customer attention. This company is not worthy of a 1 rating.
Just recently moved into a newly renovated home. All the cable lines were removed. No lines run for the top of the home all lines run underneath. Paid for my sercive 2/3/21 appointment scheduled for 2/6/21 tech showed up looked around saw there was snow on the ground as most of the time in NY around this time of year. Said I cant find the cable line so I cant do my job. Ok fine called optimum they reschedule for 2/10/21. 2pm 3pm 4pm no tech I called optimum oh you were rescheduled to 2/13/21. Well no one told me that. So i explain to them that there is no cable line due to the renovation and that they need to install a new line for the new service also that there is snow on the ground. They said no worries we will have a tech out there on 2/13/21 equipped with what they need to find the cable through the snow. Awesome thank you. Well here we are 2/13/21 tech shows up looks around the home for a cable line in the house after we stated with them that there is no line they would have to install it. They go outside and say oh there is snow on the ground i cant do my job. Well i called optimum and they said you would be able to. Oh well no such technology exists to find cable through the snow gotta make a phone call. He goes into his car and drives off. Now Im rescheduled for 2/16/21 really excited to see the snow still on the ground. Optimum you are the worst company to exist. I dont care if you change your name to altice or whatever it is in the future. Your customer service is abysmal your techs are not techs theyre just random people off the street. I hate the fact that i have to give you a 1 star rating because that leaves the slightest room that you do something right for your customers. Ill be calling again on 2/16/21 for sure.
They do not deserve one star. I switched from Verizon to Optimum because it had better service. If you called someone picked up the phone and they were great at dispatching technical help. Under Altice, my bills have skyrocketed for less reliable wifi--goes in and out, broken up by other signals. There was a storm and my wifi (modem) was damaged so I called...yesterday...on hold for so long my phone battery died...literally over two hours on hold. I called again today and was also on chat in my office so I could get help to fix my internet. ALL DAY LONG. LET ME REPEAT--ALL DAY LONG. Chat vanished while I was trying to make the appointment. Calls dropped out. Calls were misdirected and then again, when I queued up to have a call back, their calls dropped. I finally reached a senior manager who set up an appointment...and then two hours received the call back Id waited all day for and they said they had NO record of an appointment. They offered me one that is eight days later, between 10am and 8pm!! What? The worst...Altice ruined this company.
As a long time customer I expect to be treated with respect, however that is not my experience. About 1 month ago I called to increase my internet speed, at which time I was told I qualify for a free Altice. I received my bill and was charged for the Altice, I immediately contacted Customer Service. At this time I have made approximately 5 calls, I have been hung up on, lied too. My goal was to get a label to return for the Altice and to get a credit. I just called and left a message for the CEO, lets see if he calls back.My recommendation is to avoid this company, the customer service is horrible and once I get this resolved, I will be leaving this company.NO ONE SHOULD EVER BE TREATED WITH THE OUTRIGHT DISRESPECT THAT I WAS!!
After calling all day, I was finally able to reach a CSR on the phone about 1:00 a.m. Explained that I had lost my ethernet connection to the internet. Was getting internet through my WiFi, but that it would freeze or was paralyzingly slow and made it virtually impossible to get to and navigate any websites. Rep made me recite a routine list of trouble-shooting procedures to make sure I had done everything in my power to solve the issue. Took my questions but put me on hold for each one before getting back on the line to finally tell me she couldnt help me over the phone. Finally, said tech would need to come out and scheduled an appointment for me. Meanwhile, Altice left me messages the evening before and morning of my appointment warning me that they had looked at my service and that I had internet and everything to them looked good. Was I sure I still needed a tech visit? If I wanted to cancel, I needed to call them before the morning of the appt. or be faced with $80.00 cancellation fee. I still needed the tech to figure out why I lost ethernet connection and tried to call to tell them so, but couldnt get through at all. Tech came and sure enough, told me he hadnt been needed for reason appointment had been scheduled and I would be charged $80.00!! When I live chatted that I wanted the fee waived, the off-shore CSR quoted nothing but boiler-plate company policy back to me. Very bad and unfair service. They set you up to be charged one way or another.
Optimum has been the most CROOKED and misleading organization I have ever dealt with. They want to charge me for a month of service they have never provided me with. Due to the pandemic our NATION was faced with I was unable to cancel my service on the last day of March, however I was able to cancel my service on the first day of April by phone (After several attempts to return their equipment and settle the final bill in person) since their stores were CLOSED. I learned their stores were closed temporarily after speaking with the an agent by phone and she informed me the Roslyn location was open, so I put on my mask and took the 20 minute drive (that was disappointing).According to their policy they can pro-rate the bill if it is cancelled in between billing cycles(Im willing to pay for the one day April 1st). After speaking to 5 different Agents who have all told me inconsistent LIES, I will NEVER EVER do business with this organization EVER AGAIN, and every chance I get to share my horrible experience with this organization to anyone else who is considering using their services, I WILL!!! It seems like theyre trying to take advantage of a healthcare worker who is serving the people in this horrible pandemic, all because I cancelled the service ONE day into the new billing cycle. If your agents were better informed this could have been settled before April 1st. This issue is still ongoing as I write this review and I will NOT let optimum STEAL my hard EARNED money!!!
The ABSOLUTE WORST customer service on the face of the planet. Their Optimum cable service is non existent. No way to call, email or chat. I had an outstanding billing issue for 6 months. No way to contact them.Use any other service than this poor excuse for a company!
I have never in my life had a worse experience. The television service is terrible; when I needed it fixed 3 days after installation, they wanted to charge me $80. 2 televisions were not functioning for 2 days, and that was one week after the install. The DVR stopped working 3 times in 1 week. Their firmware updates did not take twice in 2 weeks, which required me to manually download them for each box. The Internet keeps throwing me off. I waited hours for customer service; I never received a call back after leaving a callback request on their automated system; my calls were dropped; I was regularly told that the Optimum rep could not do whatever it was that was necessary to fix the problem, or that the rep I was speaking to was the wrong person to help me; In less than 2 weeks since my install, Ive had 3 technicians come to my home, and Ive spent at lease a dozen hours on the phone. Their website is not helpful and does not perform the services needed to avoid calling, and the chat option is just as terrible as the rest of their customer service. When they escalated my inquiries -- because the Optimum reps were not capable of fixing it -- it took over 2 days for a call back. I selected 1 star because there was no choice less than one star.
Altice Mobile: The absolute worst. Customer service gave me incorrect information about the SIM card they sent me and didnt follow through on the action they said the company would take- to send me a new SIM card. I made my decision to cancel after multiple chats and multiple hours. Because I had signed up for auto-pay, I was charged for 2 months of service I never used even though I had tried to resolve the issue. I requested a refund and was denied based on the timing of my cancellation request. So basically I wasted hours on the customer service chat, got incorrect information about why I couldnt use the SIM card, made a decision to cancel based on that information, then was denied a refund based on the timing of the cancellation (again, for service I never used). Ive sent a complaint to the state Attorney Generals office.
Been having the same malfunction with my DVR Box for over a year. When a technician FINALLY came to look at it and fix the issue...I was told to call back in for an adjustment to my bill after the service was completed. Since then I have gotten nothing but the runaround every time I call. Promises of a call back from a higher-up that never happens and management/supervisors that are ALWAYS in meetings. The prices increase while the quality of services decrease. This is sad because the technician came to my home and fixed the problem (that was caused over a year ago by the original technician)...and yet Optimum still cannot admit that they were in the wrong for not sending someone sooner and acknowledging that there was a legitimate malfunction with my service. This is truly the last straw...I am digging deeply in to finding alternatives where people are actually cared about and not lied to repeatedly.
Called for internet help. The phone tech could barely speak English and could not identify the problem. She scheduled a field tech to come to my house without disclosing the cost would be mine. The field tech came and went without fixing the problem and I was billed $80. I made four calls to customer service and four times I was promised a return call. I never received a call back. An email to the executive of customer experience went unanswered. A lousy company. This is not your old Cablevision!
I had to report their fraud and other shady practices to the FCC. Switch to Verizon if you can. Somebody should sue the director for letting their employees do this. From what I read they are already being pursued by many officials because they have scammed too many people including the elderly.
I am so disappointed and highly upset with Optimum!! Everyday I have to reboot and reboot and reboot the box to get a few minute if service so I can finish my work online. This is a big huge inconvenience. I can work in peace nor can I watch my Netflix in peace. I call and call and none of Optimum representative can comprehend or have any GOOD CUSTOMER SERVICE AT ALL. They are rude and disrespectful. I either get a Rep that cant speak clear english. Or comprehend what I telling them, or they let me explain my issue to only tell me they cant help me and transfer me. And im on hold for 30 - 55 mins waiting for no one to help me smh or to hangup on me. My internet has not been working properly since December and Im still being a faithful customer. I was told ill receive a credit for when my service was out gor 3 days and nothing. I call many times about my awful service and nothing. No credit no compensation. I really think im going back to Verizon. They price are high but I never had this much issues!!
I have spent almost a month trying to 1 -recover a bad modem from a storm and 2 - getting altice one installed. I made a huge mistake in trying to get altice 1 installed. I am sitting here waiting for the 3rd service person to fix a problem they caused. I have spent at least 40 hours on chats, on hold and just waiting. Each time they came and left me with no TV it has taken 2 weeks for them to come back. The chat center had the nerve to tell me what my next bill would be. I cannot believe how bad they have become.
I went in Sept. 2 to exchange my router and they took it but would not give me another because I am using my own modem. Before I purchased this modem the customer service tech suggested I keep using their router because it is free and will update automatically. I explained this to the very rude clerk. I asked for a supervisor/manager and was told she was outside but they didnt know when she would return. There was a woman at the door letting customers in and I asked if she was a supervisor/manager. To my disbelief she said she didnt know (she did not misunderstand me)..I came home and called Cablevision. I have been on hold for over 1-1/2 hours yet the recording said if I wanted a callback it would be 45 minutes. I opted to wait.This company is a disgrace.Kevin McKeogh
Altice killed the service. Outsourcing your customer service cost you another customer. Service is now the worst of any company I know. Installers which are their subcontractors are unsupervised, unprofessional and dont give a ....Only good part left in that company are the union service techs I got to meet the last few weeks of having them. Even though unsuccessful, they were all knowledgeable and tried all they possibly could have with subpar equipment..
I have been a customer for almost two decades. Generally the service is adequate. However, since i switch form the legacy box to altice, its being a nightmare: constant service interruption, broken appointments by their technician, uncourteous customer services, lack of responsiveness by the supervisory team. Within the past two weeks, three different technicians have come to my house to resolve an issue, matters get worse once they leave. They broke two consecutive service appointment without even a phone call of apology. I was promised a supervisor will get back to me. I am still waiting, Can someone from corporate please contact me.
Optimum is a very basic internet service provider that will advertise basic pricing of $24.95 and then try and charge you a bunch of other fees such as renting hardware that you can easily buy on Amazon for a fraction of the cost.If you decide to buy your own hardware, they will still try to charge you $7.99 per month for service protection until you notice it on the bill, at which point they will cancel it but refuse to refund you any of the previous months.I would stay away from this company if at all possible!
This is the worst TV/internet provider in the State of NJ. The representatives lie to the customers. Then when you try to escalate tge issue no ones calls you back. When you do get to speak to a supervisor they tell you Im sorry but the call operator lied and I cant do anything to fix the situation. What makes it worst is the supervisor said she sees the operator notes and still wont even try to compensate me for anything. I had issue from installation to being lied to about the amount of my first bill. I WISH I WOULDVE STAYED WITH DISH.
Optimum and Altice mobile customer support is absolutely horrible. You cannot speak to a live person which is part of their scam to bleed money from their customers. I work for a hospital and have zero time to call during the day or wait on those ridiculously long lines at the few stores they have open. Completely unacceptable customer support. They should get out of the business and fire their board for letting this happen. Giving ONE STAR BECAUSE I HAVE TO
This is the worst internet provider in history! The customer service rep needs to be revamped they need to be pulled off the phone and trained on actual. Customer service .I have had nothing but horrible experiences with this organization personally as well as for my business services. I’m seriously in the process of pulling the plug on all my business with them. Your organization doesn’t care about your customers so I will no longer support your business! Unprofessional seems to be the only consistent thing in this provider
This company will rob you, bill you for things you dont have and lie through their teeth each time you contact them to resolve the issue. Oh, and request a supervisor all you want. They wont ever connect you to one. In fact you never get to speak to a real person. You have to web chat for months while they cant track down the defective, used, locked phone you returned to them three months previously. LOW Quality Everything. Run from these people - dont even give the the first chance to burn you.
Since Aug 3, 2020 I contacted the customer service and requested 2 remote controls be mailed as replacements. I was informed that it takes 5-7 business days Via FedEx. On Aug 19, after not receiving the package, i called today inquire the status. I was told to check my local PO. I told the rep who obviously is not Knowledgeable nor qualified to be one that if it’s being sent via FedEx why should I check the PO. He then said I could make another request which I did. Today Aug 25, I still have not received it. Cannot get anyone at the corporate HQ to speak with it reverts you to their beyond less than satisfactory customer service. It’s a shame for a company with so many high level CEOs and CFOs one cannot get a decent service level. Definitely seeking to change from optimum.
I wish I could say Altice is doing a fine job after taking over from Cablevision. After getting a decent deal on a upgrade I am now having mixed results as it seems the level of customer service varies. I have yet had a rep give me information that is 100% accurate. I have channels that I am supposed to be getting with my service that I am not receiving. I called the following day after installation and was told a level 2 rep would contact me within 24 to 48 hours. Its been 4 days now I have received no such calls. I will be getting in touch with any government agency that handles these issues. I suggest those who are having ongoing, unresolved issues to do the same.
** 0 Stars ** RUN do not walk away from this company. Altice Mobile service was atrocious and wasnt worth the $21/month. It was the worst most stressful time of my life trying to stay connected to people. All efforts to contact Altice Mobile for help failed. And my cable? They are screwing with my cable bill/service on a monthly basis and the stellar customer service that used to be Optimum DOES NOT EXIST ANYMORE. Cant get anyone and when you do, they LIE. They should be put out of business. These thieves are a pathetic disgrace.
The French have made a good company bad. The former USA Optimum is gone and with it Service fitting the cost of service. Altice = Terrible service that comes from India. They want the customer to pay for the upgrade to their old equipment. Where is the Public Service Commission when you need them! Just look at the review ratings and how low they are.Time to go Fios!!!!!!!To add insult to injury they claim my account is disconnected so i cannot reach my high escalation service representative. Internet service is less than 100 and im paying for 400. Outside techs were suppose to come and follow-up with corrective but never scheduled an appointment.This is all after i wrote directly to the CEO! What a terribly run company.
What is the opposite of customer service? Give Altice / Optimum a try & find out! Cancelled their services 8/31 and got billed through 9/15 ... because they dont offer prorated billing. Didnt have service 8/4 - 8/13, but got billed for it anyway. Ask for a credit? Good luck. Want to speak with a human? ... oh, you get the idea.
Altice One/ Optimum is the worst company ever! Their service is horrible! Their customer service people are rude and obnoxious!! Nothing but aggravation and stress..Internet service has not worked on the top floor of my house since day one.. service goes out at the first sign of a storm.Their sign up offer of a 200$ Amazon card is a scam ! Im at my wits end with them, will be cancelling as soon as Verizon comes to install ( I have an installation date) cannot wait!
So today I was scheduled to have a appointment from 11am-2pm, and they did not come. It’s not the first time that this happens. 2 weeks ago I was expecting them to come. They did not come last time or this time. I was left waiting for a whole day. I did not go to work, I stayed home. It’s like these people do not care whats really going on. A few minutes ago I called customer service and I told them “hey I had an appointment and it’s the 2nd time that they don’t come like they said they would” then this representative said “ oh but the technician said that they left a note saying that nobody was home and that the rung and rung the doorbell and got no answer”. I know for a fact that my doorbell is fully functional and that they did not come. I have a cámara installed in front of my door so they can’t come telling me that they supposedly came. They put me on hold for an eternity until I hung up and called again. Now i tell this representative what going on and tells me that there is no note from the technician, which tells me the other lady was lying. So I ask to be transferred to the supervisor, she tells me oh sorry we can’t transfer you right now. Then she again puts me in hold. She connects back into the call 10 mins later and says “I’m sorry I can’t connect t ok to the supervisor can we reschedule the appointment for another day?”. Like these people are ignorant and they are not capable of doing their jobs. Like we are paying for a service that is useless right now. My television is not working because of is situations and I’m paying for nothing. How would they like it if they worked a whole day and did not get payed for the hard work they do? This service is horrible and I am extremely disappointed in all this. And right this moment I am still on hold with this lady. They keep me on hold for an eternity just so I can hang up and give up.
Honestly the worst company in the world, haven’t have service for a week(since July 8th 2021) I contacted them and was told by the customer service rep that there was an outage and that the power would be restored later, fast forward 3 days later(July 11 th 2021) I contact them again, the agent had me reboot my device a couple of times and still nothing he said there was nothing else he could do and ask me to call a number. Called them this morning (July 12th) at 11am and didn’t get of till 7:30pm, I’d speak to someone they’d say they’re transferring me to a manager and hang up spoken to 13 different people today and they all did the same thing laughing and yelling at me not even allowing me to speak finally get a hold of someone and they tell me the agent who told me there was an outage did not record and so they have no proof of this conversation and basically told me he’s cannot help me because of their employee’s error, what? After 6 hours of being on the phone with them? I have to be penalized because their employee did not do they’re job? So I call to cancel service because at this point I’m just plain angry the guy I was speaking to says he’s canceled the service but I’d still have to pay for the whole month of July what? Mind you were only 12 days in July any of those 12 days I’ve barely had service for the first 6 days, he eventually says he would transfer me to billing to get the problem resolved but he just hangs up instead, so I call back and explain everything to the new agent (16th person today) he argues with me for a while and then accuses me of destroying the device and then proceeds to put me on hold in the middle of my sentence. I’m thinking he’s going to talk to someone and get back to me? Nope he leaves Me on hold from about 6:17 pm till 7:30 ish when he finally hangs up. I called back and no one is answering at this point Idk what else to do. And I have screenshots and recorded audio of all this. I am baffled by the way I’ve been treated and honestly considering filing a legal claim about this
I turned in my boxes and canceled service since June 1, 2020 and kept only WiFi service. Each time I get my bill it states I owe over $150.00 or more. As of 8/4/2020 and 8/5/2020 I keep getting calls telling me to turn in equipment and legalities of it all. Also, each time Im billed Im being charged for a disconnection fee in which my service was not disconnected because I only have WIFI. Also, I am a senior citizen and essential worker for the City of New York and I really cant see the discounts because for months my bill from Optimum is always over $250.00 including all those fees. Its getting to the point that I cant pay my other bills because Im always paying high cable bills with NO CABLE.
Absolutely the worst service, the worst technology, the worst follow up, and the worst support service. From Their corporate office to the call center, to there on site technician After years and years of aggravation and constant problems with them and calling at least once a month if not twice, I came to to the conclusion that I can’t bare dealing with them any longer. I am streaming online now, and about to discount the phone service which is not working since they replaced the modem and they can’t get it to work. It is have been years and years of headaches and we don’t need this anymore. Adios amigos!
I truly agree with all the comments about this unprofessional company. Always a problem with billing, customer service who rates very HIGH incompetence. The staff is NOT very knowledgeable about the service, new packages etc. Ive made complaints to the FCC about this company that go out of business. Ive had email problems for more than a month. I dont reccomend any potiental customer seeking to go with Optimum/Altice please skip Optimum/Altice they SUCK!!! Choose Verizon or Direct TV.
Absolute scam. Claim to provide cheap cell service but phone barely has service anywhere. Customer service mislead me claiming I had 21 days from canceling service to return phone and then when I attempted to return phone they claimed i had only had 14 days from receiving phone to return it. Find a claim which was denied. Withdrew $972.21 without authorization to pay for phone while waiting on resolution of complaint filed. Do not use this company. Stay far away.
Had 40% of channels scrambling. Called technical service, came and checked wiring in my apartment, which were fine. Went to distributor box out on the street and had to replace a faulty splitter. Got charged $80 for them to repair their own equipment! Complained to a customer rep in India who barely speaks English who tells me: once you call tech service you get charged, period!!! Need a button that can show less of one star.
The worst customer service ever I have been having issues with my internet for the past two years. They lie and cancel the appointments it time to make a change. I would not go with this company. A class-action lawsuit should be filed against them for all the lies and miss leading products.
One piece of advice: Before signing with any cable or internet provider, go to the FCCs website and check for any complaints, there may be on the company youre considering!BEWARE OFSUDDENLINKS BILLING BYLAWS! Suddenlink is part of Altice USA. They are not like the light company or the phone company that has metered service!! If you disconnect your service, MAKE SURE YOU GO BEFORE YOUR BILLING DATE! Or you will be billed for the ENTIRE MONTH even if you are only ONE DAY LATE or in my case, 8 hours into the next billing period!! AND THEY WILL NOT WORK WITH YOU! If you have any kind of a problem, dont call the call center, unless you speak fluent Klingon or have a Klingon - English dictionary in your lap! You would do better to go into your local office. I never had problems with Suddenlink, the provider in my Louisiana area, until Altice joined the family! I have been a customer of Suddenlink for the better part of 20 plus years. I have recently fallen on hard times and being on a fixed income and a few financial catastrophies, I found it necessary to discontinue my service with Suddenlink. I turned my equipment in on 3-11-20. Last Friday, I received a bill for a months service. After talking to seven people, going into the office, I found out that, had I gone on the 10th instead of the 11th, I would not have been billed at all! ONE DAY!! With my bad circumstances and considering I had been a customer for so long, I asked if they would work with me. Maybe, waiving the charges. You never know, one day, I might be rich again and can once again afford service but I wont now! I do intend to right a letter to corporate today. Ill let you know.Update yallCorporate has just refused to waive that one months fee or even agreed to negotiate it down! Suddenlink, has enjoyed twenty plus years of my money. I will not always be in a financial slump. The day will come when I might be able to afford pay tv again. When that day comes, thanks to capitalism, I will use another tv service. There are so many services out there, that are just jumping to get my money! Suddenlink has just lost their chance to get another twenty years of my money! What a stupid business decision on their part!!!
Where do I even begin?! The service is horrible. I switched from my trusted carrier, Att, with which I have been a customer for 10+ years. The deal seemed too good to be true and it was. At first the SIM card they sent did not have my phone number that I transferred , instead another number. I tried to contact them for a week straight only to be hung up on when choosing the altice mobile option from the automated menu. When I did get someone related to cable- she told me that they do not have any live customer service representatives to deal with altice mobile! Only only chat which I tried and the agent kept typing that he couldn’t help me since I had the incorrect pin associated with the account which was impossible! I have zero service on my first floor, in the supermarket and dead Zones on highways I travel everyday. I’m a mom of twins and not going to risk not being able to make a call for help in a god forbid unfortunate circumstance. It’s making me think of also canceling my cable service. Which also sucks- my dvd is constantly scrambles.
Today has been the worst experience with Cablevision. You learn to shrug off the rude behavior from customer service over the years but this time the cablevision/Altice has completely been turned around and has become anti-customer service, user-friendly NOT.First the repeated confirmation of telephone, address etc each time I had to call back. There is software that confirms all this so it is a big waste of time. Not only for your hourly employees but an aggravation towards your customer base.Ten phone calls to obtain credit back on a bundle service I did not ask for and it was not presented to me this way. No credits were given. They need to come out to down grade a box and want to charge $60 – why can’t I just drop it off and get the other router?I was left on hold, hung up on, yelled at, misunderstood and was refused to be transferred to a Supervisor when I asked repeatedly for one. You have your money now but that revenue stream is now gone. I have cancelled both of my accounts. I won’t use your service again. After 45 years. Such a disappointment. And waste of MY money.
These people deserve no stars. We have been without service for our cable, WiFi and phone for 2 weeks. 4 different technicians have been to our house, including one 5 hour visit. There is ZERO communication between techs, so no one knows what troubleshooting the previous tech has done. One tech was on hold for 30 minutes for his supervisor and told us there is no direct line for him to call and he must wait like all customers. We finally got a diagnosis of it being problem “on the pole”, yet each tech who comes does does not have the ability/equipment to fix it. There are no supervisors to speak to, and any requests to have one call back are ignored. All of the techs who have been to my home are contractors and not direct employees of Optimum (they are polite, just inept). I have never had such pathetic service and this company should be ashamed. They have gone down the tubes from what they once were.
Customer service is a FKN joke. Asked for a new router in March 2020 assured me they would send it FedEx, 1 month later didnt get it. Called back rep said it was never ordered. So I ordered it again. Waited a month again still no router. Called again same outcome! Called 3 more times now they want $59.99 to send me a new router but its already part of my service so what is the problem!!! The last call was the topper, rep actually hung up on me cause he couldnt answer the question on why optimum couldnt send me the router I requested almost a dozen times!You guys are scammers. The BBB will be contacted! And your reps are all liars too!
The service makes guarantees that they are unable to deliver. I switched over with the promise of keeping my old number. They were unable to do that and keep promising it will be fixed by end of day. It’s now been a couple days and I’ve wasted an hour each day. They say I cannot switch back so I have to go back to the Verizon store myself. Don’t waste your time and effort with this company.
Multiple hour long phone calls. Multiple time wasting service appointments. Optimum raises rates every chance they get and then makes you play phone games for hours to try to lower your rate. Out of 20 friends who discussed this we all pay different prices. Legacy system never that great especially the TV experience and picture quality. Internet always going down/changing speeds. Switched to altice setup and worked great for 3-4 months then fell apart. Had better picture quality and fast stable internet at first then the fun started. Even worse internet issues and the mini box would randomly lose connection with the main box. Then the audio issues started. Wasted time with multiple service appointments where the techs literally made me wait around all day to come here and do absolutely nothing to fix the problem. They basically told me to cancel because optimum is a mess. You can see the frustration with their own company in theses poor people’s eyes. I was charged $80 for one of the service techs to do nothing which result ed in two 1 hour phone calls to get that refunded, one of which they called me a liar repeat. Never got a refund for the months where my service was not working properly and never will. To have a third fourth or fifth service tech come out within a months time and take another day off for them to stand there scratching their head and do nothing except tell me to switch is the definition of insanity so I opted to opt out.The final call to optimum was the most bizarre berating phone call of my life... it took a solid hour to get them to let me cancel the service. I had to BEG them to cancel it was completely dehumanizing. Terrible way of doing business and treating a 17 year long loyal customer. Well, enough is enough. no more!!! Broke up with optimum and disconnecting at the end of the month and couldn’t feel better about my decision. I’d rather pay optimum nothing and use a different internet provider and just watch streaming TV... then consciously give them another $ of my hard earned money and support a broken enterprise... until they fix their company and it’s many issues many people will be cutting the cord with cable.
By far the WORST customer service Ive experienced. Sounded like a boiler-room operation. Mix the background noise and poor English and ya got a mess...Seems Altice is outsourcing to foreign countries. I had 2 service appointments and 2 no shows. no phone call...no show...wasted 2 days of my precious time... Its time to look for alternatives. and LOOK I will
Moving my review up from one to three. Got new box, great service person and call from supervisor. they are trying which is good. Hopefully after using new box for a few weeks I can move this up again. original review here optimumce one. I switched you should not. it has been two months and nothing but problems. lost channels, lost Wifi, almost everyday I need to unplug box in different rooms to reset. Do Not Do It not worth saving money. Customer Service is not helpful and additional scam added. they said if we switched from Verizon they would pay termination fee. I submitted and now they say since old bill was under my name and wife signed new it is nit the same, what BS. so when my wife stops paying you can come after me...
Terrible, They charged me $80 technician fee. For an outage out of my control during Covid-19. The representative never told me about the fee. After 13 phone calls back and forth to receive a refund, they told me Id see the $80 credit towards my next bill. Next bill comes still there. One nice representative told me that the representatives only have a certain amount of service fee credits to give and they keep passing the buck like my time isnt important. The other representatives are so incompetent. They dont read the notes on my file so I have to repeat my self over and over to outsourced employees.
I registered and purchase 2 SIM, they charged $20 + Tax for sim, I canceled my account within 2 days without activation, still billed me for $54, talked to customer care. He said that I am canceling your services but you have to pay bill as this is advance bill for 30 days from day 1, when you registered to Alticemobile site.Not recommended to anyone for using Altice Mobile, even not registering on their site.This information they have to put on their site in bold face font.
Cablevision has to be one of the most incompetent companies on the planet. You make it impossible to speak with any one who knows what their doing. Your call back service is a joke...no one ever calls back!!! I have spent hours trying to get my land line to work on a consistent basis..like every morning! A tech was here ,service worked for 1 day ,then nothing, out again. The amount you charge for service is outrageous. What a poor excuse for a company you are.
Terrible Service, Crooks. I had to get Altice optimum when I moved as they were the only provider at the time. Their internet service has been on some days and off on others for no apparent reason. They have recently been sending Optimum trucks a couple days a week for the past month to do something with the big green boxes outside. The techs are rude and wont say why theyre there. The knock out the internet and walk all over the property. Sometimes it comes back on, sometimes I have to file an outage to get it back on. When I have called the office and customer support, the representatives that have answered asks me to hold and then proceed to hang up on me after a minute, or they just dont say anything and wait until I hang up. This is the type of training tactic Altice Optimum has taught their phone team. With Covid, call back and on hold times have been well over 2 hours. Working from home is not an option when Altice Optimum is your internet provider.
After paying for installation, I was given an appointment 3 different dates and time and no one came out. They keep apologizing for the confusion but still not rectifying the issue. I have school age children who can’t attend they’re virtual classes bc these ppl won’t send a technician to my home. They refuse to give a corporate number or email address and they give a hard time when requesting a supervisor or manager but when you do get a supervisor, they give generic info and answer and they’re worthless as well. They have poor customer service. Wish I could give no stars instead of one. Would change companies all together if the option was given in my area.
Was attempting to deal with a lack of reception issue for Netflix. The rep I spoke to was incompetent and had absolutely no idea how to solve the issue. After being on the phone for over a half hour was informed that engineers were working in my area to resolve the issue which would take another 48 hours. The level of ineptness and incompetence is astounding in todays customer based environment. I would presume that this is not a priority for Cablevision or Altice. When is this organization going to get its act together?Additionally, when informed that a supervisor would call back within 48 hours- nothing ever happened- twice.
Have had optimum for years and got baited into Alltice. The worst move I ever made . They sent me a nonworking sim.no password no account ## Good luck talking to these people.They continue to autopay my bank account for services i never recieved. I close my optimum due to my outrage.Im going to court .Cant login no account or password.Update: I had to call the BBB They finally fixed and it.
Terrible Customer Service, Was very Hesitant to switch back over to Optimum from Verizon. Made a bad decision, Tech had installed the Modem and router for Internet service and left with it NOT working. Gave me a Supervisors number which I had called multiple times and left messages. No call back from Customer service nor supervisor. Next day I called customer serivice and after an hour they finally resolved my issue getting online. The rep SAM stated to me that there is no supervisor nor any management availble to speak to and has no clue why? I also tried calling corperate headquarters in Bethpage to no avail. No one is pciking up the phone (Operator) - I will be cancelling my service due to LACK of customer service and accountability. DO NOT SWITCH TO OPTIMUM/ALTICE!
Horrible customer service, worst I have ever dealt with. Complete disconnect with customer needs. 36 hours and 15 calls to outsourced call center after a PSEG transformer fire and no response from Optimum Altice. I gladly pay $285 monthly for substandard cable/internet (only because Optimum has a monopoly on internet) Just respond! The very least I expect is to speak with a representative that has a vested interest in the company. The reality is a call center with a language barrier and no care. Cablevision, Optimum or Altice whatever you prefer to be called today, how dare you! Your company sucks!! Complete lack of care.
I am extremely disappointed in this company Ive been a loyal customer for over 35 years consecutive never missed a day. I had Upstream problems with my internet repairman came out on Monday said he fixed problem, it worked for an hour and then went right back down. I called them on the telephone they said its packet loss problem and sent out another repairman on Wednesday, I had to wait the whole entire day 10 hours, the repairman comes, upload stream that normally supposed to be at 40 megabytes per second its working at 6 he called someone on the phone and they say that the node is in distress and it is an upstream issue and the techs are going to have to repair. They charged me $80 for a service call, I asked him why, they said its a mistake I have to be billed first and then call when the bill comes and have them reverse it. I dont understand why I have to be billed in the first place why not correct it immediately, Im very disappointed in the way this has occurred, PS the problem is still not fixed. No one called me back. Please Altice show a loyal customer you care. Update today is my 1 month anniversary with not having my issue fixed, 4 repairmen were at my home, to no avail. Finally a supervisor came agreeing there is a issue and rest assured it will be resolved and would come at the end of the day to update me, well they worked on the poles from 1pm to 4pm than left, no one ever returned or repaired, they gave me no phone number to contact, just call support.waited 4 days no one contacted me and support said your losing over 50% signal and your signal is terrible. Guess what I know. If its not fixed soon Ill have to switch providers. What options do I have. Im still amazed in their response to having a customer problem resolved. Again please fix your lines, Im a patient customer, but i have reached my end.Thanks Kenneth Saam
The absolute worst company ever.. if you have problems with this company please submit your claims with the FCC and the federal trade commission.. if enough people file claims against this company maybe theyll work on their shotty customer service. Im being billed for services for suddenlink who is owned by altice usa and I dont even have any service with suddenlink. Ive tried many times to contact suddenlink and optimum and altice about the issue and they give me the run-around.. do not do business with any of these companies they are a big SCAM
On my most recent call to optimums customer service on 6/18/19 at 7:45 PM EST the customer service rep was able to restore access to my account only after verifying my social security number even though I had already provided my full name, mailing address and phone number associated with my account. Once access was restored to my account, I was able to see that my account incurred a late fee for not being able to my bill on time. I tried to explain that as I was unable to access my account to pay my bill online, and since I opted for paperless billing, I was not able to mail in a check payment as I did not have a statement or account number to reference for payment. The first agent, Pedro (Agent ID - LZK), hung up on me immediately after I requested to speak to a supervisor.On my second phone call to Optimum/Altice on 6/18/19 at 8:04 PM EST I was made to wait a few minutes before being transferred to a supervisor. This supervisor was actually just a lead agent and not a supervisor, this agent, David (agent ID QFC), even claimed to be a supervisor on the call. David refused to listen to my concerns and issues with my account and was quite rude, so I requested to escalate my concerns to his superior. David tried to defer my call multiple times and even insisted at one point that there were no managers in the building to take my call. After repeated requests for a supervisor for the fact that I was hung up and rudely spoken to by himself and the previous agents, I was finally transferred to Andy (agent ID A7B). Andy, was even ruder than the previous agents combined. After being told that I was going in circles and cut off from speaking multiple times, I accepted a supervisor call back.I received a manager call back from John (Agent ID 6223) at 9:47 PM EST 6/18/19 and after explaining my issues with being hung up on by Pedro and not being able to access my account, John refused to assist me or to further escalate my call and then he hung up on me but not before he called me condescending. My account access issues continue to be ignored until Im forced to call customer service at the end of the billing cycle to start the process of reinstating access to my online optimum account.There are discrepancies with my account information including phone numbers on file that I have never been associated with and changes have been made to my email address without my consent and the fact that I can never seem to log back into my account when my bill is due. I have brief access to my account for roughly a week after dealing with customer service and then the access is denied stating the password is incorrect and my account is now locked. The cycle begins anew with trying to access my account to review my bill and make payments. The system defaults to passwords resets via text messages with the phone number on file or an email address, both of which do not match the information I provided when I initially signed up for their service.Optimum is charging for services and promising services that I have not been able to access including the ability to review an itemized monthly bill and the ability to access various hotspots, email accounts through optimum and internet tv, all of which I have not been able to make use of due to inability to access my account. To top it all off, I am faced with a late payment penalty fee for their own technical issues. They will not even look into the issue with my account as they place the blame on me for not being able to sign or reset my password after numerous attempts to try and have the issue investigated further. I have many other online accounts for other service providers and have never experienced this before.Optimum customer service continues to dismiss my concerns as a lack of technical understanding. When I try to insist otherwise ask that more be done to correct the issue with being able to access my account they refuse.Since Optimum is running an oligopoly, I dont have any other options for a better high speed internet provider.
Stay away from Altice mobile. Impossible to cancel service and speak to a real person. I haven’t activated my phone service and Received a bill already. I was advised that there would be a courtesy credit for my initial $30+ for joining. So why did I get that bill? I am sending back my phone tdy in original packaging and refuse to pay a re-stocking charge. UGH...
Optimum is the worst internetservice we have ever encountered!!!!! For weeks our internet service has been failing randomly/returning. After 4 technical service people unable to solve this problem they decided to bill us with still no useful service. We are leaving. So all you people considering optimum take my advice and forget it...
Terrible service and Optimum lies to its customers. I lost service 15 days ago; they sent 3 technicians. The technicians say my internet works, while I look at my laptop with no connection. After 15 days still no service. Optimum doesnt care about its customers
I have had Altice & Optimum since April 2018 promising me 200mbps. I am only getting 60mbps ethernet and 21 mbps wireless. Not to mention the 9 times techs and supervisors have been to my home regarding this issue. No one has been able to fix it so in turn Altice charges me for service visits.Altice or Optimum are the worst internet service providers on the planet. Only 2 more weeks and Verizon will complete the fiber optic wiring and take over service of all 32 units in the building. Cant wait to get rid of them!!
Had service 3 weeks internet continues to go out. They tried to say my deposit wasnt made 3 techs been out in that time & still having the same problem. Now the boxes are going out & their telling me I have to pay $50 for a new one. OPTIMUM BUMPED THEIR DAMN HEAD!!
The worst company in the u.s, my router went bad 3 days ago, it took me 3 days to get in touch with someone over the phone .They dont even have the local phone numbers for their local stores, every phone number connects you to the central system.Finally I went to their bethpage office, it took me 3 hours to get my router exchanged .I asked the person who was helping me plz make sure I dont have to call someone to activate the equipment because its not possible to get in touch with your tech support.Guess what I try to hook it up the equipment but it wont activate the equipment. So now I am on hold for the last 90 minutes .
Horrible customer service. I have been having intermittent issues with my internet and WiFi since March. Today was the final straw with multiple outages at the most inopportune time, so I called the service line. I was told there was a 45 minute wait by a robot and that I would receive a call back so I didn’t have to wait on the line. They called me about 50 minutes later and when I answered there was no one on the other line. When you call that number back it starts from square one again. After a couple of back and forth calls I finally got a service person and as soon as I started in about how shoddy the service has been for months and particularly today, immediate attitude. You call the corporate number for Altice in LI and every single executives name I tried to input into the directory doesn’t exist. That’s by design because they don’t want to speak with their customers, they just want their money. So I found the emails to the CEO, EVP of Customer Relations and the VP of Customer Relations and sent them a choice email...... crickets! I thought things were bad when it was just Cablevision, Altice has lowered the bar. Next phone call is to Fios.
Optimum is a terrible company. I have been on hold, hung up on, and told the wrong information for 4 weeks now. I cancelled service, returned equipment and you guys are still charging me. I need to speak to a supervisor asap. No one is working your phone lines!
The only reason you got 1 star is because there is no way to leave a review in the negative.Apparently Im not the only person with a negative thing to say about your MONOPOLY COMPANY that Im stuck with as no other companies exist in my area which I see is a main theme. Your service either freezes or pixels. Your staff is untrained and cd incapable of helping, no supervision can be had you get promises of a call and nothing.
My experiences in the last week are telling .Lost power ,downed trees ,knocked down “telephone “ pole.Branches strewn everywhere.Within 26 hours eversource cut down the trees ,cleared the roads ,installed a new pole for power lines,all the while texting timely updates .Altice /Optimum took a full 7 days to restore WIFI etc.At least 20 calls to Optimum customer service were made at all hours of the day with not even a rep picking up the phone for seven straight days .However a call to the cancel service line was picked up in moments but we would not let them transfer to customer service.three days later service was restored .There really are no words .Contact your state and national district representatives and your Senators and congressional people.The CEO takes in $10,000,000 annual salary.I have a house pet tag could get the same results.
I requested a full refund because they failed to provide me the service they promised me on their recorded line. They are a bunch of thieves and refuse to own up to it. One rep had the nerve to say go out in this crisis and pay your bills. I stated to her if me or my daughter becomes effected by this virus, I will have the last laugh, and by the way whats your location please have that same energy when I show up. Rep rudely hung up cause when you call back its a 0.00112% chance youll get the same person.To this very minute I am still waiting on a call from a manager, director or CEO for my $442.92 refund.
I had optimum Internet installed. I bought a modem/router. The installer said it didnt work. He said I ONLY paid $10 rent on the router NOT the modem. He install the modem & took the router. I asked him multiple times I do not pay rent on the modem & he answered yes. I returned the modem/router I had bought and bought just a router. But when my next bill arrived they were charging me $10 rental on a MODEM! I called & they said they would investigate. Meanwhile the bill says to pay your remaining bill except the disputed amount which I did. It has been now 6 months I have paid all but that $10 each month and now the bill is well over a $100 with a disconnect notice on it. I called the billing department and they informed me that I have to pay for the modem. I informed them that it would cost more now for me to go out and buy a separate modem and I believe they should not charge me for the monthly fee since their representative, the installer, lied to me. But they said as long as I have a optimum modem in my house I have to pay the rental. Or Ill have to eat the extra cost of buying a separate modem. PLUS I have to pay the back fees. MY ADVICE: Use a different company for your internet and cable needs. It may cost more but at least they wouldnt Screw you over and in the end youll pay just as much anyway.
OPTIMUM CHARGESDuring the month of February 2019, I arranged for house service because my internet service was not stable. These are action I took prior to affect service. Reboot modem, router several times during period of 2 months but speed keeps on fluctuating between 200 and 98 kilobytes My plan calls for 200. As a last action I returned both units to Optimum facility at East 174 Street in the Bronx and got new units. Installed them and had same problem. I then called for repairs. Repair man checked from outside and determined problem from the feed into my apartment. He came in and determined problem is from the 4-way splitter which by the way is your property. Repairman replaced splitter and everything is working fine. Now I am billed for house visit for $80.00 for problem that belongs to Optimum. A replacement of 4-way splitter and cable connector at the end of your cable. Why should I pay for service when the problem is yours?
1st. I have been hung up on for the 4th time. Ive tried to find out why Im being charged for cable box and services I did not have????. This has been going on since March 25th when we switched from Cablevision to Alice. BIGGEST MISTAKE. The absolute worse company I have ever done business with. I have no recourse but to file a claim with FCC. along with all of the other claims and lawsuits.
Be aware if you need to cancel. They (Altice) dont prorate, and will charge you the entire month even when youve cancelled and returned all equipment on the 1st day of the billing cycle (which no one told me when I cancelled). Customer service is rude on the phone and cannot give a straight answer, if you can even get someone on the phone. After over 20 years as customer, I will never go back.
Suddenlink Communications is the worst company Ive ever had to do business with. I moved from New Bern and discontinued my account and received a bill showing a refund due of $57.49. Since July Ive been trying to get the refund, having spent hours on the phone and STILL have not received the refund. Im going to write to the top executives to see if I can get a response. The CEO, Dexter Goei got $1,000,000 salary in 16. Too bad he doesnt care enough about the customers to see that they received adequate service! Im also going to report the company to Better Business Bureau.
I see Im not alone. Absolutely horrible experience inspiring me to write my first review. I finally decided to try to consolidate residential and business accounts at same address as I had been overpaying with two accounts for close to a decade. Nightmare. Nobody at optimum knew how to take care of moving email address. And many other problems too numerous to recount here. Impossible to get anyone on the phone. When tech didnt know how to solve problem, was put on hold for 15-20 minutes, then finally someone different would pick up and request entire story from scratch. Nobody on business side could see records from residential account and vice versa which led to each side trying to transfer me to the other side to resolve my issue. Now to add insult to injury they are sending me bill for residential account which I was unable to close for close to two months due to THEIR problems. However, trying to request this bill get waved is impossible because business and residential accounts try to transfer me to each other and the infinite loop happens again. No contact info to escalate, and even though I was given a priority case number, nobody who (FINALLY) picked up the phone knew what to do with it. Just a nightmare.
Ive had an ongoing issue since about May with my Internet and TV service. I actually contacted the FCC to file a complaint which generated a call from Michael at Corporate Executive Customer Relations (lol), Michael listened to my problem for about a half hour, apologized and promised my $80 service charge fee would be refunded. Female tech came out and the problem was with OPTIMUM EQUIPMENT, which she replaced, but since it didnt match my old DVR it would not work. I spent 3 hours with customer service from India and I asked that if I got disconnected would you please call me back which they didnt do. Called about 6 more times with no help until someone finally told me that the box the tech gave me will not get DVR until I change both boxes!! Adding insult to injury they want me to pay the $80 fee because I didnt have a maintenance plan??? Back to Michael, every time Ive called the phone # he gave me, hes not there lol. Ive left seven messages for him and he wont call me back. The other Corporate Executive Customer Relation representatives will not help me because I spoke with Michael?? So here I am. Time to call Fios!
Service with Cablevision used to be passable. Since Altice has taken over and since we installed Altice boxes in our home, we have had nothing but stress and frustration with the service! We assume its because the company is overwhelmed with issues from the new technology. After waiting a week for a technician to come to our home to replace a faulty Altice box, we had an appointment for someone to come yesterday from 11 am - 2 pm. After putting aside our plans and waiting until 3 pm with no one showing up we called customer service. We were told the technician tried to reach us but we were never called and there was no message or evidence of a missed call on our cell phone, the number provided. We were then informed there were no technicians available to come to us and the earliest anyone could come repair a problem with their box was Tuesday, but wed have to leave the entire day open! This is unacceptable! Customer service is non existent. We are seriously thinking of going to FIOS. There is just so much abuse a customer can take!
I wish I could give this company negative stars. I have had a horrible experience with company. I was NEVER allowed to speak with a supervisor. I got the run around. Upward of $72 was taken from my account ERRONEOUSLY!!!!!! I was on the phone with this company for 4 days, and NOTHING was accomplished. Their gross incompetence was not how I wanted to begin day four of this pursuit. DO YOURSELF A FAVOR AND TWIST TOGETHER HANGERS AND A STRING!!!! OPTIMUM DISSATISFACTION!!!!
I am Optimum customer for over 2 years and really happy with service overall. Since I live in Bronx I had a few service visits before but what happened on last made me send this feedback. I was expecting technician to fix my internet service this afternoon and when he showed up I couldn’t tell if he is from Optimum or no. Guy was driving a van with no optimum sings or anything. When he started to walk to my front door I figured that must be my tech. He introduced himself and when I asked he showed me his badge (can’t remember his name) but he was not alone. There was another guy with him that didn’t look like a technician. He was wearing sneakers, some hoodie and had no badge. I was told that guy is on training and his paperwork is still pending so he didn’t get a badge from Optimum yet.I explained techs what problems I have and they both went outside to check signals. When they came back, senior tech said something in Russian to his trainee and that trainee went upstairs to do something with my modem. I got in to conversation with other guy. I was asking him why they aren’t driving one of those Optimum vans, don’t have a uniform and some other things. He explained that they aren’t working for Optimum directly and they are subcontractors for some company called One Cable or something like that. They are driving personal vehicles and have to pay for everything from their pocket. I kind of felt bad for those guys but he said it’s actually really good because they are 1099 contractors and they can make solid money. He said he didn’t have to go to school or anything and anybody can get this job and he doesn’t have to be legal in country to get this job. That whole story scared me.That visit make me think: If anyone can get this job should ever let guys like that to my house again. I can’t even know if they are legal in a country and authorized to come here. When I told all this to my husband he said I shouldn’t let those guys in and made me check my belonging in the house. I don’t understand why Optimum is sending some strangers that can’t even legally work in USA to their customers. This is illegal and won’t ever let any contractors to go to my house again.
Terrible service and always issues with internet speed. Cablevision had a great service response in the past, but since being sold to Altice -- TERRIBLE!!They have given me conflicting information: told me it was ok to buy a Netgear CM 700 modem -- and then would not permit me to register the device when I called to install!. Then today, another service rep told me the Netgear modem was compatible.HELP ME VERIZON!!
Terrible internet. Have had off and on for weeks, no one to assist. Once a service tech came out and said everything was fine. The next night no internet again. Dont bother calling -a robotron will simply reboot your modem, which fails to fix the issue, They want bills paid but dont have any interest in providing proper service.
Anybody want to sue optimum? Im at the point of hiring a lawyer and trying to file a class action lawsuit. Weve paid for the service since June.. only one box works finally for the past week. Still have no internet and... every last customer service representative is rude after waiting 10 minutes for a live person. This is wrong. The ONLY reason we have optimum because Verizon FiOS and Spectrum do not service my area...I need a consumer affairs lawyer if one exists.
Is Zero stars an option? Worst customer service, after I was on hold for over 46 minutes to even get to talk to a representative.Continually increase your rates. connections are not even great you have to reboot constantly. cant wait until 5G for our homes so we dont have to use them anymore. honestly terrible on every level.
Actually I was looking for cable office but this place was Beautiful and Friendly as well as Helpful. Showed me the Cablevision store right behind Altice and I was able do accomplish what I came for. Then Altice offered me a deal on my cell service. ( I already had AT&T for years and was happy with the service ) But the offer caught my attention. After going home I returned the next day and changed my service to Altice cell service and could not be happier. My wife also switched to Altice with me. We are saving money and still have a wonderful unlimited service and all without being stuck in a contract. I also upgraded my cell phone while I was the there and now own one of the newest top of the line phone for the first time ever. While its still the newest top of the line. I highly recomend this place and can say if youre thinking of upgrading your cell service check these people out and ask about getting a new cell cellphone while your there. They have a great selection of the newest iPhones and Galaxy Andriod phones you can all at Great Deals.As you can see Im ecstatic over the deals we got or would have never wrote such a long review. Hope you take my advise and see for yourself, you have nothing to lose and you will be happy you did
Worst company ever!! I’ve been on hold and had not yet reached any for the last two days wasting over 340 mins. My service was turned off from none payment. I always had auto Pay and when I tried to call to make a payment there was no option other then to speak a representative that never picks up the phone. I tried to log on to my optimum.net account it states that I need to be the account owner which makes no sense because I am the account owner. During this Covid 19 I need my internet to work and for elderly parents and kids to be occupied. Even if I missed a payment why haven’t anyone emailed me? Why can’t I have access to pay? Why is my service even turned off if I still have to pay for the 2 days that I didn’t have service ? I need my service on! I wasted so much time calling a company That won’t allow you to pay and turns off your service without having anyone to talk to! Horrible service and company. I would rate it a 0!
I have never in my life seen customer service as this. For two weeks I have been trying to get my phone number back that I have had for 40 years after switching from Verizon which I now realize was a big mistake. They are the most incompetent people I have ever dealt with. I am going to contact Craig Allan of CBS news since he hawks this product everyday and see if he realizes what type of company he is affiliating himself with and I would like answers from. Something has to be Done!!!!
When it comes to customer service this companys main focus is creating as many talking telephone trees that lead to nowhere as possible. Bill is paid, only robots for you. No TV service, robot repair that does not work. Even the executive office will lead to a tape recording that talks at you for far too long and then hangs up the phone. Then theres add a service, a money maker so you actually can get a human. If someone calls for something else because they are fed up with the runaround, those employees are trained to claim they will switch you to the proper department and then deliberately switch you to a dead phone line.
If i could give 0 stars I would. Optimum is the worst company ive ever had to deal with. My companies internet has been having serious issues for over 3 months and no one at optimum seems to care at all. Every time i call in to see if they are working on the issue they put me on hold for 30 minutes, bounce me around to 3 or 4 divisions where i need to re explain whats going on then when I finally get someone from the correct division on the phone they tell me there are no updates on your ticket. If you are a business owner stay clear of using optimum they will be responsible for loosing you money hand over first.
I am a physician and customer with optimum for 14 years (progressively going down hill) and currently unable to restore my phone service with optimum for the last 3 days !! I need phone service so patients and hospitals are able to contact me to care for the sick!! They say it could take up to 7 business days just to schedule an appointment for a lineman to connect the power!! They say they have no pathway to expedite this process despite being a practicing physician in our community taking care of your loved ones!! It’s all meaningless to them!! Who are these imbeciles running this company?????
Cablevision...the most inept customer service cluster I have ever encountered. This is not an isolated event but a string of non integrated collection of incompetence. And the agitation level achieved by the time you actually do get a representative is priceless!Lord help us.
Terrible service. Representatives never can help you, they string you along. They promised a supervisor would call me in 24 hours everyday for the passed 7 days. No call back as yet. I call them every day and get the same answer, that my problem is being escalated. Whatever that means. Thinking of cancelling optimum ( cablevision) after 30+ years since cablevion first started...
Working for Altice has a few perks. Almost free cable, beta testing services, unlimited Hotspots (employee or consumer).However the schedules sucks. The call volume is through the roof and I understand why half the time we answer calls people are irate. Too much outsourcing unfortunately.
Im waiting 3 weeks to get service in my new home. Was a custmer for 20 years , Ive never witnessed such horrific treatment of a customer requesting a company to install service so that they can earn revenue.Customer service people are at the mercy of other departments to remedy issues and do their best.The executives are either unaware of the silos within their company that prevent consumers from having their issues resolved in a timelyManner
Horrible experience. Altice is an untrustworthy business. Finally switched to Verizon a few months ago after 10+ years of Cablevision/optimum/altice and immediately the problems, headaches and billing issues stopped!!! I have never wasted more time dealing with negligence than Altice. The way you treat customers the attorney general should put you out of business! Shameful!
Optimum is the worst managed company in any field of business. Managers are overpaid and clueless. We have only ourselves to blame because there is no competition that we as consumers can turn to. Mergers of the cable companies have been allowed by the democratic politicians, so there is no competition for Optimum and we are stuck with their incompetent pathetic service. We need to remember which politicians are so inept to allow so easily these mergers and vote them all out.
I am currently adding myself to list of unhappy customers. I have been an internet service customer for 4 days and lost service suddenly yesterday without warning-no phone call, no email. I had new service installed on Thursday, July 12th. The account was previously under my ex-husbands name. As of July 14th he no longer lives at the residence where the new service is installed. He calls Optimum to get his old service reinstated(under my address-he no longer lives there) which then cancels my service. I contact Optimum Monday night and was told that my service is cancelled and a Sales rep will call me back-I hear nothing. I call today and am told that in order for me to get service turned back on I would need to pay another installation fee. Bottom line: I did not cancel the service to begin with, a non resident of my home used my address for service without my consent, Optimum customer service and sales are horrible!
Purchased a phone from Altice, phone never worked, had a hard time conversing over internet, they do not have a phone# for customer service. Had no other option but to pack phone up & send back. It took 2 months to credit my acct back, & they had nerve to deduct $30. Ended up filing complaint against them w/BBB
Waiting for customer service for over 1hr 30 mins, hung up and still cannot get to a representative for over a week. Service increases and you cannot get anyone to discuss your issue. Horrible service!!! Verizon has a more customer friendly service and more professionalism.
Worst cable company and experience! dump this black hole and find aan alternative. tv and service really stink. wont take this service for free!!! does not deserve one star, but couldnt post without giving one!!!
I am so frustrated spent hours and hours on the phone and internet trying to reach someone. they tell you we will call you back in 45 minutes 2 hours later they call you back and then disconnect you. I have reported them to the Better Business Bureau and left a message for the CEO Dexter Goei to call me . Their customer service is the worst , something needs to be done I am desperate for help with something and they never can help. Disgusting.
Horrible service! Optimum accidentally disconnected my services and was unable to turn it back on. My children need the WiFi in order for them to do their class work online. Super stressful getting little to no help from each of these representatives seven to be exact and no results! Services are still disconnected
WARNING - STEER CLEAR OF THIS COMPANY!!! We were going to leave Verizon and sign up with Altice when our Verizon promotional rate expired. Altice offered us a lesser rate so we set up an account and made the appointment to have our service installed. I got my time frame window of 2-5pm. I took the afternoon off of work to wait at home and at 5:30 I received a phone call saying sorry we cant make it today. STRIKE ONE So, I rescheduled another day and this time I took the morning off of work to wait for them. On this occasion, they arrived with the wrong equipment... STRIKE TWO Once again, I scheduled another day/time and took the afternoon off of work, only for the technician to arrive to tell us their equipment wont work on our 4 brand new HDTVs and 2 desktop flat/touch screen computers. STRIKE THREE. As angry as I was about my $750 of lost wages with nothing to show for it, nothing tops what ensued over the next 7 weeks. In order to set up the account, I had to sign off on the fact that I was allowing Altice to take over ownership of our home phone number from Verizon. After we were fed up with this company and the way they do business, I called Altice to cancel the new account order and release the phone number back to Verizon (whom I am now THRILLED to be paying more for their excellence), I was told no problem and the number would show released within 2 hours. To make a VERY long story short, 22 phone calls and 7 weeks later, we finally got our phone number re-released to Verizon. This process involved countless rants threatening them on twitter (to which they blocked us from commenting), facebook and screaming matches with customer services supervisors to get it done. What Altice doesnt yet realized is we contacted our attorney through this process and he has all of it documented, including all of the recorded phone calls and they will be slapped with a lawsuit over the next few weeks to recover my lost wages.Additionally, I have sent all of this information to the Department of Consumer Affairs. The cancellation process should have taken 2 hours to go through, but due to inept employees and horrific business practices, it took 7 weeks. They high jacked our phone number, delivered false promises, have a European system that doesn t work in the most high tech houses and have customer service that hasnt a clue what they are doing. DO NOT USE ALTICE/OPTIMUM/CABLEVISION - they are a HUGE SCAM!!!! BUYER BEWARE!!!!! If you have had similar experiences, please post here as we are hoping to initiate a class action lawsuit if enough people come forward (which I am confident will happen!)
Two days ago, I waited well over 2 hours for a call back, was suppose to take 45 minutes. Im now on hold for close to an hour, after I got to speak to some jamoke, transferred me, and here I sit. I have not been able to get into my e-mail for a week, no matter how many times I change my password and every other g.d. thing.This is theft of service, and I want results. I have an order pending for FIOS. I dont hear something today, thats it Cablevision. I am a very longstanding customer, and I hope you go broke. You dont treat customers this way. I would be using much more stronger language if I could.
Absolutely the worst cable provider I have EVER had to deal with. How they managed to take Optimum, a great company, and turn it into an absolute pile of trash is beyond me. If my apt building wasnt forcing me to have Altice I would have dropped it months ago.
The automatic system took over $300 from my bank account. I spoke to 4 representatives and no one refunds back my money. This is horrible, I am a single mom and my bank account is now on negative. Over 2 hours on the phone, you call corporate no one answers the phone. Horrible worst customer service ever and they kept my money.
We have the same problem that Kenneth Saam have. Our internet is constantly loose connection and we have to constantly call them to fix it. We had three visits from their technicians, and it work for few hours or few days after, just to experience the same disruption again and again. We had to purchase WiFi on the go for those time of disruptions. I asked them to give us credit for the outstanding last billings and we still have to hear from them. This is how they threat a loyal customer of 27 years.
I have been a Suddenlink customer for more than 10 years due to the fact that they have a complete monopoly on cable service here in Tyler. Every experience that I have had trying to deal with them has been humiliating and disheartening. This is without a doubt the worst company I have ever encountered and I shell out $250.00 a month to them. I would give my right arm to have a descent alternative to this unmitigated wreck of an organization. The 1 rating star is due to the fact that I could not post this review unless I clicked it. They are so far from even a 1 star rating that it is not even funny.
All I have from them is internet and phone. And the monthly bill is over a hundred dollars. The internet is slow and my email takes a year and a day to load. The caller ID is virtually useless, as of lately not a single name shows up up on it. Here Im spending all of this money on a service which basically sucks!Called them to see if we could work a deal and lower my monthly by any amount at all. I basically got told sorry, nothing we can do. A friend switched to Verizon recently and within three days Optimum called him with all kinds of great deals to switch back. F@%K Optimum/ Cablevision/ Altice, or whatever there calling themselves this month. Im totally fed up with there greedy Horseshyt ways Ill give Verizon a try, and if they suck as well, Ill just pull the plug on the whole thing!
I dont even know where to start. I had a problem with my (which happens often) and my wife was putting my son to bed. I have to call they wanted to verify the account owners so my wife gets on the phone and tells them that it is ok to speak with me. I get on the phone and now they need a serial number off the cable box to speak with me and it has to come from my wife. I tell her the serial number from across the room and the supervisor switch over to someone else so had to do it again all the while trying to put my son down for nap. They didnt care. I have so many problems with the new Altice but i dont complain but the CUSTOMER SERVICE IS THE WORST. Tech are not much better.
I changed from Verizon to Optimum/Altice about 3 days ago. The guy that did the installation was not able to give us basic info. Customer service is automated and you keep pressing buttons forever before you get an agent. It is difficult to understand some of their agents (they speak very fast) it sounds like they reading some kind of text) they do not answer your questions. They make you feel like you like are bothering them. What a nightmare!We were supposed to have an internet speed of 300 Mbts and we ran a test and we are getting an average of 30 Mbts.
When you speak with the customer service representative on the phone they are usually polite and helpful. The problem starts when the technician comes and the services you were promised by the service representative is different from the technicians work order. Some of the technicians are curt and condescending due to their workload. With this company the left hand never knows what the right hand is doing with. They also have no loyalty to their long time customers.
Trying to work with this company before it became associated with Altice was always difficult, but now it is abysmal. If I could give a NO STARS rating I would do so. In effect you have to wait over 45 minutes to talk to someone, and if you go on a scheduled callback it takes 2 hours. Customer service representatives are rude and not helpful. I had to play games with the phone system to finally be able to speak with someone human. Additionally, they will charge you as much as they can for any service you get. Do not expect to be treated like a human being by this company. It is as if I am only a dollar sign in rural Southeast Asia. Not human. No feelings. No concerns. Only your money. That is all they care about...dont forget it. Regrettably they have a monopoly so I am stuck with them in western Connecticut. Hope you have other choices.
These guys are terrible to there customers. I was paying my bill every month like normal when all of a sudden I get hit with a $203.55. As it turns out, my bill went up to $77 a month since late 2018 without no warning no message no calls from them nothing plus late fees!! Instead of slashing the bill in half or waiving the late fees atleast, nope i had pay the whole bill even though it wasnt my fault the bill went up so high. Looking for an alternative because you dont appreciate your customers
I wish I could give it negative stars. Not only is customer service the worst ever, but you cannot reach a supervisor not headquarters. I feel like this altice company is a large conglomerate scam of a business.
Spoke with 3 foreign CSR’s for an issue that none of them had the slightest idea of how to help me.They kept sending me to a Technical expert that turned into the main Customer Service number that I started with.I just recently had installed Altice1, what a mistake.Almost 2 hours on the phone, that has still left me without TV service in one of my rooms.No one to turn to.Next call to the Mayor of New York’s Office.
Horrible service. Noone helps. They keep you on hold then hang up on you 4 times. Not cool at all. Hours of wasted time calling. Charges you late fees during Covid. Non negiitiable on plans. Hike rates with no warning. Distuishing. They are scammers and thieves. Lue about savings on moving and renewels. Corporate offices do not exist. No drop ofc or exchanges area in nassau. Closed.......
The WORST COMPANY to have to deal with. Would give ZERO stars if I could!Back in March during one of the north eastern storms, called for them to come because the line had come off the telephone poles and were hanging on the power lines coming to my house. Gave me an appointment for a WEEK later. The day before the appointment, I get an automated message telling me that someone needs to be home ( which I was NEVER told when making the appointment) and if someone wasnt there, that I would be charged an $80 service fee. They were supposed to be there between 11 and 2. I took off work andNO ONE SHOWED! Got an automated message at 6pm that night telling me THEY WERENT going to be able to make the appointment! Shouldnt I be given the eighty dollars since they didnt show?Just called at the beginning of the mont to remove cable. Was kept on hold for OVER THIRTY MINUTES. They conned me into keeping the cable for much less (I would be saving a hundred dollars a month for the next year) so I took it. They immediately removed all the channels I had just for the basic one. That was Jan 7. When I received the bill, which started on Jan8th, I was still being charged the old price even though I no longer receive that service. I contacted them through email because I wasnt wasting another thirty minutes on hold. I received an automated response saying I someone would get back to me That was THREE WEEKS AGO AND I STILL HAVENT RECEIVED A RESPONSE. Sent another one telling them I was reporting them to the State attorney generals office, which I did, and they STILL HAVE NOT RESPONDED, except with an automated message saying someone would be in touch in five days!Its time to stop these companies and corporation from getting away with this nonsense. And I know that someone said to go to the BBB, but hey are just as bad! Its time for people to gather together and start suing these companies for the frauds that they are. All theyre doing is getting rich off of all of us. Look at the CEO of the company- Mr. Goesh. He lives in NY City but has a house in Connecticut worth over THIRTY MILLION DOLLARS!
Phone tree wont let you actually talk to someone, and online chat is shown in picture it timed out and closed before they responded. Im a business customer and just trying to get a copy of the bill so I can pay it and finding it impossible to do. After giving up trying to get thru the billing part of the phone tree Ive been on hold for over 45 minutes with the business tech support trying to get up with someone to get my user name password so I can log in to try to get a copy of the bill that way.
Starting with my February bill, Optimum arbitrarily added a nebulous $2.50 Network Enhancement Fee to my online access which is priced at $39.99 monthly rate. I was not notified in advance, this isnt the price I signed up for and the only place they notified customers of this was on the second page of Januarys bill that I only discovered after speaking with a customer service representative. The explanation on the bill for the increase was, we are introducing a Network Enhancement Fee of $2.50 per month, that will enable us to continue to invest in our network and infrastructure to deliver the best technology and services possible. A communications company that updates its infrastructure is the cost of doing business. The customer service representative told me it was because they were upgrading to Fiber Optic cables. This fee supposes that I asked, for an upgrade to these services when in fact I did not. Additionally, there needs to be evidence to support that I will actually benefit from these enhancements. Absolute scam.
I have been trying to get someone to fix my internet since July 17th. It was actually even sooner than July 17th but July 17th was the 1st of many phone calls. Aug 15....got disconnected ,they never called back. Second call on Aug 15 said I needed to reboot and they did something from the office. Worked for an hour. Aug 19 suggested we needed 2 new modems, changed modems, had to call to register got rude person on the phone......still not fixed!!! August 23 sent Pierre to fix. Puerre said it appears to be a leakage and that he would check the outside, he did, found nothing and said i had to set up an appointment with an inside guy to check for leakage. We set up an appointment for August 27 for inside guy. Guess who showed up.....Pierre, guess he got versed in inside leakage over the weekend. No leakage, but he disconnected the phone from the modem said that was the problem, worked for a for a few hours and we lost internet, phone and cable for the rest of the night. He also said he would check to see if there were issues in the neighborhood and would call us back.....no call back!! August 28 called Altice/Optimum at 6 am. Asked for supervisor, was told supervisor was not available and I would be put on a call back list and that I should hear from Mike Pottan within an hour or two.....that was 6:57. At 8:45 I called back and spoke to Nick. Said I was waiting for a call back from a supervisor he put me on hold only to come back and say there was no supervisor available and that nirmal call back times was from 24 - 48 hours. I now became a raving lunatic screaming for him to find someone who could get me a supervisor....of course all to no avail!!!!At 8:56am I call HQ for Altice for Mikes (remember him? Supervisor who was suppose to call me back) supervisor, John Gilantzis I get his voice mail, of course, I politely ask him to call me back explaining my frustration again havent gotten a call back. Looks like Im going to climb this ladder until someone will listen. I havent even addressed the fact that Ive been paying for service Im not getting!! Soooo frustrating!!!
Most horrible company i have ever dealt with.for two weeks we dont have internet or phone service, i call them everyday and average wait time is over two hours still no service in my neighborhood.i wish if there was better option in my area.
It appears that Optimum got rid of their Customer Service Department and has outsourced their service abroad. The communication and wait time is beyond awful!!! It is shocking that Optimum no longer cares about their customers. If Optimum is trying to go out of business, it is working.
Altice, I write you with the utmost concern for your company Suddenlink. I was a brief user, just slightly over a month of services before we ended our relationship. I am dumb-founded by the lack of client satisfaction, that I must place numerous calls into your provider and yet never receive a phone call back from a supervisor. I have even escalated to the corporate office for their assistance with no communication back to the person invoicing me now over $600 for services that was improperly, poorly handled. You have impacted my performance for work since I work from home and never did your due diligence to resolve the issue that streams from the road.I am now writing you! You own this company and need to address these issues. I am a native long Islander now residing in Texas. I do still have connections to local legislatures that I will make my voice heard if not resolved.Once you hear my story, you will be flabbergasted by the lack of professionalism.
Ive had nothing but extreamly bad luck with this company since getting it a little over a month ago. The costumer service said someone was going to come, and help me with a problem I had, and guess what I took off from work so I can open my door for them, and show them what happened and nobody showed up. Extreamly dissapointed.( Edit) : TO ALTISE : when you say you are going to call me back dont lie and never call me back. Your a major company. Professionalism needs to be worked on.
I am a loyal customer since 2009 And this is how they treat their value able Customers.This company has gone from Bad To Disgustingly, Horribly Worst. I called customer service for weeks to be put on hold fro 10-20 mins to be disconnected . I honestly believe the customer service Representatives DON’T HAVE A CLUE...CANT BUY A CLUE AND DONT KNOW HOW TO RESOLVE MY PROBLEMS, NOT TO MENTION THEY’RE NOT FLUENT IN ENGLISH.I HAVE REQUESTED SINCE THE Earlier summer to speak with a manager/ supervisor I was told 48-72 hours STILL NO CALLBACK.I will show them JUST HOW I WILL Handle THEM‼️😡👎🏽🤚🏽😡
Worst experience ever with their Optimum service. Dont go by what the automated service tells you to pay, was given an amount went into the Norwalk location to pay within 30 minutes and after they got my cash the amount owed went up to get service up..asking for a manager after being put off to customer service on the phone because they cant handle face to face inquiries, asked for a supervisor and told none on site, miraculously a supervisor appeared on site once things escalated, but the supervisor is just a person with a fake title within the company. Supervisor quite quickly passes me off to customer service on the phone again..story and $$ amount changed probably 8 times in 2 wasted hours of my life..go thru you bills with a fine tooth comb, record your automated info you get, take pics of what info you get online cause its gonna change. I was told that it was because the automated service hadnt updated...lies, it tells you what time the info is valid as of. So sorry to say but our old Cablevision company has turned into this horrid excuse of a company. To the woman in Norwalk interviewing for a job, think twice and run youd be better off walking dogs.
Horrible customer service, very unprofessional!!!! Half of my cable channels have been. Missing for two weeks & was promised a credit once they were restored. I keep getting hang up on & told they cant credit my account.
They asked me to opt for the service Abe it’s refundable after doing that I changed my mind they already took my $40 and refused to return it back. I never activated or used the line they took my money. Please stay clear from alticemobile. They don’t have customer service.
First and last time I will ever do business with this company. I am being charged for service that I did not receive. When you call customer service no one has answers and they always give you the same response which is a supervisor is going to get back to you that never happened. This is the first company that does not keep records or any notes for that matter when you call. So when you call back and complain about the same thing that youve been complaining about theres no record of you doing that. I will never recommend this company to no one.
Lies and more lies. Signed up in December 2017 Got shut off for non payment in Feb 2018 because our wonderful salesman Mike from Hopewell Junction, Ny put the wrong address down. Called and they fixed my address took my late fee away but charged $4.99 for each service, tv, internet and phone to be restored. That was sweet of them. Internet can not go 50 feet from my house for our security system. If you call customer service they are not even in the USA so becareful who you give your info to.
Called Optimum and the customer service rep who boasted several years of experience with the company in multiple departments didnt know how to troubleshoot connectivity between 2 sites. This guy saw the configuration i made on the router for a previous project and told me it was that. and that i should open up the ports, and enable port triggering and put my computer in the DMZ. I mean the more he talked is the more he revealed his ignorance to technology. I proved to him that the issue wasnt the router by having him try to connect, it didnt work for him either and he still wrapped up the call with telling me to make all sort of unnecessary changes to the router. What if someone had actually listened to this guy and got hacked?
Anyone, be warn!!Worst service ever!!You better watch rocks grow or send smoke signals than try to watch TV or use internet with this provider.How do they stay in business??SAVE YOUR MONEY and NERVES, pick another provider!!
I had cable phone and internet. The package deal well it was okay at first the phone you hear is static and the internet is always disconnecting. If it’s not disconnecting than it’s just not connecting and my house is small so not many walls blocking. They upgraded my speed nothing is working you pay so much for service that isn’t even work properly.
I cancelled this service! I cant even tell you the horror I went through over and over again with them! Now today someone from Altice was on my roof and I dont use them for anything!!! I asked this man what the hell he was doing on my roof and he told me he was doing me a favor!!! WTH!?! He was doing something with wires so I called Optimum (Altice) and 3x they hung up on me. How could a company be so bad and no one do anything about it??? Save yourself some grief and stay away from this nightmare of a company!!!
Had a modem to avoid paying rental fees. Moved, and tried setting it up again and now they said they cannot activate it on new account because it was used on a prior account. I was left on hold for 42 minutes before they assisted me. They helped me make the decision to switch to fios...
This company should be taken over by people that know how toRun organization geared to customer service. Tried to call customer service all they worried about getting paid. Can you imagine if the tropical storm isaiss was real hurricane we be out for month they are right up there wih another misguide company PSEG
DO NOT EVEN THINK OF USING ALTICE MOBILE - What a scam. If I could post minus stars they would receive -100. BUT they make you post at least 1 star in order to post - LOSERS!!!! The salespeople tell you one thing - then when you go to use the service it is totally different. Please dont waste your time on this HORRIBLE COMPANY!!!!
Was to get a new installation today. Not going to happen thanks to the technician who to decided to call my job phone and ask for me then puts in my order customer not home. Would have been nice if he actually came to the house and rang the doorbell. Now im calling to complain no suprrvisor is available and you want me to wait four more days. NOT!!
I’ve been a valuable customer for 20+ years and the customer service is HORRIBLE! Ever since I’ve been using the Altice box, it’s been giving me trouble. When I call technical support for assistance, they don’t have a clue how to resolve the issue. I’m looking into FIOS as I type this review! I’m totally DISGUSTED
Optimum is terrible. Trying to get a billing issue resolved for months and cant get to a supervisor who apparently is the only person that can fix my issue of being charged for a service call i did not request.
If I could give less I would. The installer came out to my home to hook up internet. Instead of using existing lines, he drilled holes through my siding and into the walls my upstairs bedroom.Then he left without the internet working.I’ve had to have two different people out to finally get internet, but the damage to the inside and outside of my home is still NOT FIXED.These people are the lowest of low to damage someone’s home and dodge repairing.I’m at a total loss here. I even called corporate with no success of getting help.This is been going on since mid June 2019.
Total reviews rating 1.6
199 Reviews for Altice USA 2023:
Review №1
2022-05-25Yesterday I called Optimum Tech to ask how I could block spam calls. The technician said change your phone number I started to tell him, thats not feasible because I had that number for 43 years. He became very abusive and was screaming at me How dare you talk when Im talking. Who do you think you are.. I asked to speak to a Supervisor and I thought he hung up on me, until I tried to call Optimum back and my line was dead. When I called my number from my cell I got the message The number you are calling is no longer in service. Please check the number and dial again He terminated my phone account. It took him a second to do but I have been calling Optimum for 2 days and no one seems to be able to (or wants to) give me back my service. They dont deserve any stars. Its horrible how much damage an unstable Optimum employee can do to customers.
Review №2
2022-05-07Worst company I have ever dealt with. Unethical billing practices.I switched from coax to fiber optic 300 service which was installed on 1/3/2022. On 1/4/2022 Optimum bills me $80 for the old router which the technician had taken when he left the day before. It took me a month of calls, filing with the A.G.s office and contesting the charge with my credit card company to get it reversed.February - April 2022 bills are as expected - about $64. The May bill arrives - for $253 - for the same services which were supposed to be level for 12 months. After wasting an hour + with both the retention department and the billing department it turns out that Optimum dropped the promotion after 4 months unannounced. Why? Who knows, there was no explanation. They create a new 12 month agreement at a slightly higher rate because thats the best they can do. It just happens to match the Verizon Fios rate exactly. However I am still stuck with a $109 May bill and I am assured that there will be a credit on the June bill to compensate for that additional charge.If your reps are telling me I have a rate for 12 months honor it! The machinations at this company are unbelievable.
Review №3
2022-05-18This is the worst customer service I have ever experienced. I had an appointment scheduled for 8-11am, no one called texted or emailed me regarding my appointment. It is now 6:14pm and Optimum agent cannot give me any update or advise as to what I should do. I am having so much issues with all my Altice boxes for over three weeks and still no resolution. Worst, horrible company who has no regard for their customers.
Review №4
2022-04-05Horrible customer service on three different occasions i was denied to speak to a supervisor regarding a billing matter. Also requested a call back for a supervisor, never received one! Call the cooperate number actually got i contact with a lady name heather Taylor and she lied on the phone and said this is not cooperate. I’m so disgusted. Just go to Verizon like I’m about to. There service had declined and the agents they hire for outsourcing customer service are very incompetent.
Review №5
2022-06-106/9/22 Last night I drove into my driveway and a cable was cut and dangling, blocking my entry. I knew it wasnt the electric wire, thats 50 above. It seems a package was delivered in our absence and the truck driver snapped the cable. Note: it runs 15 above the street, along 180 of 40 tall hemlock hedge. It must have been a taller truck that didnt see the cable and decided to bust through our trees that have created a natural arch for most trucks to pass through.Were no longer Optimum customers at this address. Nevertheless, Optimum dispatched a service bucket-truck to our Katonah address the same day we called! A lot of people lately are taking shots at cable, from every angle. Maybe not Yankees fans, but to receive the personal service we did--not even as current customers--says a lot more about how a utility supports its publics vs. a streaming service, for example. Im impressed and want others to be. Here’s hoping your service calls are of the same ilk!--over 30-year Katonah household.
Review №6
2022-05-11They will not let you speak to a supervisor for any reason. Including agents messing up. The cooperate office doesn’t answer the phone. They over charge and don’t give you any credits when they mess up. They tell you the system is telling them one thing and they can’t do anything about it. I really hate this company. Please do not deal with them find something else.
Review №7
2022-03-25Horrible customer service . They have a very complicated billing system . My bill amount has been increasing every month for the last 3 months and the reasons they give are ridiculous and makes no sense . Their sales department gave me incorrect instructions last month due to which now my March bill went up and there is no one to listen, understand the problem and help !!On one hand they keep increasing bills while on the other hand their internet services are going from bad to worse !!Unfortunately I can’t change my internet service provider because in my complex I am only allowed to use Optimum !! HORRIBLE!!
Review №8
2022-03-15Been with them over 20 years and in these hard times, they have such a hard problem with extensions. They actually tell you to wait until your service is disconnected and THEN call and they will give you a 5 day extension. This is so they can charge the restoration fee. It is terrible that they treat long or short term customers in this manner. they are extremely expensive. Service goes in and out and the quick to charge late fees but no credit when services is slow or distored. HORRIBLE. I GUESS ITS TIME TO MOVE ON
Review №9
2022-03-21HOW CAN WE GET VERIZON IN BROOKHAVEN!?Can you leave 0 Stars? I have been trying to have my bill corrected by them since December regarding HBO Max and then also, remove the 1 Gig service (that actually isnt 1Gig) . Five different customer service reps, a woman names Dina who is the highest person in the escalation department and then wont honor the amount of money I have been requesting to be removed from my account. Gave me a partial refund, stated it is policy that I cant do it. I asked for her boss and she said no. I asked again for the full refund she said no. Dina then proceeded to tell me she has to go assist other customers, which to me mean that the satisfaction of a customer is only important when it is convenient to them.So much more about this that is infuriating. Basically Optimum is stealing my money, refusing to credit me back the money I have been requesting because of their incompetence.
Review №10
2022-03-16This company is NOTORIOUS for stealing money from its customers. Their service is substandard and their customer service reps cannot do anything outside of policy. Answer phones and chats and be extremely condescending. Do NOT sign up with this company for its substandard service!!!