Nice movie theater. But has a very small concession stand. And it is very very large. About 5 floors. So when your running late to a movie it will definitely take you about 5-7 min to get to the top floor. But the rooms are very large and the screen is often clean and with good resolution.
Went to go see Doctor Strange here in IMAX and Im here to tell you that IMAX here is NOT IMAX. The screen is TINY for something that should be IMAX and they make you pay extra for the IMAX experience.Please save your money and dont pay for that. Ive been coming to this theater for 10+ years and this was my first time seeing a movie in IMAX (i never really cared about IMAX) and it was truly disappointing. Regal across the street from this AMC has a bigger screen for their RPX theater so thats where Ill be going from now on. So disappointing.Also, some of the chairs in their Dolby theater are broken and the reclining doesnt work so good luck on getting a working chair.
Always a good experience! Best location, best theatres, best seats. Though i wish they had recliners in all auditorium. But thats ok, regular seats are also comfy. I have watched several movies here, and never had a bad experience. Thumbs up!
Enjoyed my experience at AMC Empire 25 and only my 2nd time seeing a movie since the pandemic. 11:30am showing, nice and quiet. F9 same old crazy stunts however, entertaining.Just saw The Batman on March 9th in Dolby Prime, fantabulous movie, definitely check it out.Dolby Prime is definitely the way to go.Menu also has gotten better as far as options.
The layout took me a minute to figure out, but the staff were super kind and helpful, and they had very quick service.
This theatre has seen better days. I used to go here when it first opened so I have so much to compare to. Its glory days are far behind it, hopefully AMC does something to improve the customer experience, staff training and general ambience of the place. The competitor across the street is so much better.
The Dolby theatre was great to watch a movie in, however the rest of the building was kind of a mess. Escalators out of order, only plain popcorn left as a food option, staff cleaning the theatre telling customers to get out while they clean (could have just put a sign up outside?) and no toilet paper in the bathrooms, but lots of mess. Good theatre, but bad management and care.
The Dolby Vision/Atmos theater is very nice. However, I think the sound needs calibration. There were minimal lines to get soda and Popcorn, the service couldnt be worse, lousy! There was no ice for the vending machines, no one to help! The caramelized popcorn was delicious though!
Its famous only because it is situated at Times Square otherwise it has nothing special.
Should have some advisory when booking tickets that this is your view in seats 16 & 17 in some theaters. Paid same price as other seats and they don’t tell you. Moved to my left and kinda saw the screen but still was obstructed. Should be discounted or not even exist.
The Prime theater is clean and the sound system is great. Escalators up working. Down on the long haul working short steps out are walk down. Not a biggie since cost measures are needed in these desperate times.
Not sure if it was just the specific room we were in, but every single seat was ripped and extremely dirty. I could have watched the same movie from the comfort of my clean couch at home.The Regal Cinemas across the street is WAY better.
BED BUGS!!!Went yesterday and got bit on my elbow. I’m allergic so I started swelling immediately and left before the movie was over.As not everyone reacts to bed bug bites, check your seats and arm rests before sitting down!!!!!!!!!!If you get bit in this theater, highly suggest doing what I did.Go to H&M and buy a whole new outfit and dry the one you wore the the theater on high heat for 30 mins before entering your house OR have someone check your clothing.Told the staff, and they were dismissive (they probably don’t get paid enough care - and I don’t blame them). Because it was a private screening, I couldn’t necessarily get a refund.Theater 2, back row
One of our faves. Spacious, latest flix, big chairs and if you go during the day you basically have a whole row to yourself. Its very pricey though, but most movie theatres are, but I do think theyre a bit pricier than others.
Horrible hygiene level. Before the movie this was state. See photos. Trash all over. Felt like watching a movie sitting in a dumpster.
It is not too expensive for being so close to times square if one goes at the right time. It was also not very crowded in the less fancy seating and the more comfortable seating was very spacious. It had a wide selection of movies and genres.
This movie theater is HUGE. Some of the theaters could have a full make up. I still enjoy coming here. Much better than what it used to be like before.
I alway go here. Since I was young. I hate when they run out of stuff at the concession. Overall the staff is kool. The escalator could be a lot better. I can’t remember whether they have a elevator to take upstairs to the theater 🤔.
Today is my bday and the food was horrible. The curly fries were cold and hard. The macaroni bites were old. I want my money back for horrid concession. The movie was excellent. The popcorn tins were excellent.
I did the private theater rental. The Theater was clean and the staff was nice. My only issues is the rule that you go in 15mintues before you show. Which makes it harder to get everything before the movie starts. I also pre-ordered food. Don’t do it. Just get your food when you are there because nothing was ready. For some reason the kids pack don’t come in boxes which is what I was hoping for easy pass out to the little ones. That Cameo pack was a damn small popcorn and drink. Not only was my stuff not ready. I didn’t get all that I ordered and got the wrong stuff. Ordered 6 cheese and 3 pepperoni got 9 pepperoni. Order the Cameo pack got 8 popcorns out of the 10 but all got 10 cups. I think I the 20 kids pack but like I said not in boxes. If you going to do a private rental just don’t do in a busy theater.
Once the pinnacle of theaters in the city, this cine behemoth has fallen immensely...unless you get a lucky showroom, dont be surprised if your seat is broken, or the arm rest is broken, or the upholstery is torn or stained. And while the staff is super friendly, theyre overwhelmed because even the line for A-Listers took about 30 mins for service.
I had a good experience IMAX was clean comfy.i really in joy watching the movie everyone had face mask should my vaccination card.staff very nice i will go back soon.This Friday food was ok 🍕 so good mac balls also to me 😋 a day off from work stress had a great time.i wish they would clean the floors on standard theater.
I did enjoy my time here. The seats have enough rooms, the place is clean, it is a great way to experience movies with someone else.
Nice theater. Giant a-hole was checking tickets today though. Man seems to think hes police or something. I was in the theater because I had already watched one movie.There was a 40 minute wait between the first movie and the beginning of the next one, so I went to get my ticket scanned and refill my drink. This guy tells me I need to wait outside (behind the rope), after scanning my ticket. I was like, thats fair. Then when it came time for me to enter, I pulled out my ticket again (QR code). I explained that he had already scanned it, so I dont know what it would say on his little scanner thing. Instead of saying he just needed to make sure, he turns up his cop attitude again and tells me, Forget what I scanned or didnt scan. I have to see your ticket again. Idk who talks to customers like that. I paid to be here. Show some common courtesy, ya POS.
Honestly I like going there. I always book the tickets early and when I go there I dont really have to talk to anyone. I just show my ticket and just walk in and walk out. Little to no human interaction which is absolutely perfect.
Theater is old, but its got every format to watch a film. I saw Everything All at Once in Prime. The Prime seats didnt vibrate and there was zero bass from the movie. Im not sure if the subwoofers in the seats are broken. I watched The Batman in Prime at the Wayne NJ AMC. Everytime there was action, the seats would vibrate. I didnt get that from this AMC
This theater is in rough shape, half the seats are broken, escalators broken, no ice after trying 7 of the self-service drink machines, staff is rude, and it has to be 85 degrees in here. AMC needs to step-in with a bit of quality control here.
Experience could be better if more attractions and more floors had sold food and drinks . To crowded since the pandemic measurements lighten up but still to worry if you are interested crowd
This theater is huge and has plenty of food and drink options that will make youe movie experience unforgettable! Would definitely recommend to friends or a date
Definitely a fun spot to go and see all the great movies. Youll have fun here. Family-Friendly-Fun. Everybody will have a good time. Lots of movie selections to choose from. I recommend going on Tuesdays. AMC Tuesdays, you can get the movie tickets for $5. (Actually $6 + tax, but thats still better than $16 a person on a regular day). If a big movie is coming out, get your tickets early. They have seat selection reservation to stop movie hoppers and seat hogs... Beyond that, the Nachos are good. They give you 2 cheese dipping sauces standard now. They have lots of candy here but thats very expensive. Sometimes it costs more than the movie tickets. So Id recommend eat chocolate candy outside before you go in there. Besides expensive candy, the floors are not always cleaned up after every movie viewing, so be careful of that. Rodents are running amuck in there. (But rodents are every where in this city, so what can you really do?) Other than that, youll have a great time here.
The movies are a plus but the place is in bad need of renovation. The outdated, dirty reserved seats are non-reclining and stiff -leaning way too far back- in comparison to the modern, cushioned Stadium Type seating at other movie theaters. The sound systems is also SUPER LOUD that one may have to bring ear plugs to survive its sonic assault... are the other 24 movie theaters the same? I dont think I want to find out.
Another wonderful location for movies, in fact its one of my favorites due to fact that everything is available in the surrounding areas. Manhattan 34th st and 42nd street Time Square Subway Station 🚉 that will take you anywhere in or out of city, bus 🚌 Cabs 🚖. Delis/Delhis, clothes stores, fast food chains of all sorts, restaurants of sorts and many more. You name then they probably got it.. Fact is time spent here will be well worth as you might be coming from another closeby activity and want to finish of the evening with the perfect movie or vise versa.
First time I came to this theatre i was a bit underwhelmed by the cleanliness BUT it’s been amazing the past few months and the theatre itself is gorgeous
I love going to this movie theater when I’m on this side of the city. On of my girlfriends bought me the stubs membership program. Can honestly say, its one of the best birthday gifts Ive gotten in a long time. I find myself mostly going weekly to the theater. They offer several perks, which include $5 tickets on Tuesdays. But if youre not a member , you can still cash in on amazing deals, like half price for movie tickets before 12pm. I find that the theater is spacious and very comfortable. It’s great for hanging out with family, friends or even with a date ;). They offer a high quality theater experience, so you feel like youre getting more than your moneys worth. The staffs are kind and always helpful. One thing that did turn me off on several occasions was that I had reserved my seat and ticket ahead of time and when I got there, someone was in my seat and was reluctant to move. But other than that, U highly recommend this theatre!!!!
Door was locked on street level & no one will answer your call…So you have to climb 12 levels & wait for someone to do same mistake as you….!!!
There are many screens then normal so, you could find more movies to select from,that’s the only reason I tried this location as it might offer moves which are screening from more than a month. Seats are not that great, I would prefer recliners at other amc locations. You need to take 5-6 escalators to go to the theaters on the top floors and it’s frustrating going through those .
Huge theater in the middle of Tim Sqaure. It’s spread out across multiple floors and is accessed by elevators or escalators. Tickets are sold with reserved seats which is awesome. The hallways and bathrooms are clean and well kept. They have added near screens with recliners like the Dolby or iMax cinema but the majority is very old screens with cloth stadium seating. AMC stubs is their loyalty program and it has multiple tries. The entry level tier is free to join and gets you points for each purchase as well as $6 standard movie tickets on Tuesday.
Its always a treat to see a movie with a great soundtrack in one of their Dolby Digital theaters. An added bonus was how strict theyre being with their COVID rules on entry, so the environment feels reasonably safe.The deducted star is for not being the Alamo Draft House which would have made it possible for them to eject the jerk in front of me who couldnt stay off his cell phone for more than 5 minutes, but aside from that...a great experience!
Simple theater with nothing special. It’s in Times Square which *can* be convenient for people meeting at, but it’s also in Times Square which is a rotten place to meet anyone. With assigned seating there’s more control with the patrons and ensuring that only ticketed guests are lingering.
I am stubs a list member and it helps a lit with the movies. You can access any theater in any town. Being stubs you always have to carry your id with you of else you have to buy tickets even if you are a list member.
This is a beautiful cinema to see movies. With its perfect location, cool views and friendly environment, its a place I will surely recommend.I also love the taste of the popcorns, chickens and fries. You dont have to worry if you walk in hungry, theyve got you covered.
This is a place that has countless floors. You could get lost looking for your theater. The design is beautifully made. It’s the best AMC I’ve seen. This is a place you could come from Times Square and then see a nice flick and enjoy the views from the sky.
You cant ask for any better at Times Square with such low prices of the tickets. They have different price ranges starting from $15 and it goes upto $20 for a 3D movie.Staff is welcoming, the place is clean and the seats are comfortable. Totally worth it!
Eh not impressed with my experience. The door staff failed to assist me when in need. The theater seats were comfortable. However concessions was limited.
This is a huge AMC theatre in a very busy and touristy neighborhood. They have an array of ticket kiosks and also staff by counter to help with the tickets. I picked a ticket for the Sonic movie right on time and headed upstairs. Don’t complain about the ticket cost when you are watching a movie in NY.There are long and tall escalators that lead from floor to floor that almost make you think you are in a shopping mall. You need to plan getting to your show on time, also keeping the escalator commute in mind ;)I got a mix of the cheddar cheese and apple flavored(try on your own peril) popcorn and entered a cinema hall that was huge and spacious. I was amazed to find so many screens inside one single theatre as I got to mine.Since it was almost ten days after the movie was released, there wasn’t much crowd. I cannot complain about the audio-video of the theatre and it was decent enough. But, there were a lot of seats that had their cushion torn and didn’t look good.The washrooms were in good condition and the exit was out through Dave and Busters.
This theater has around 30 auditoriums. Well located, not too crowded since it is so big. Once the popcorns tasted like they were burnt and other as if they were old, so the food is not really the best.
The theater is definitely starting to show its age, but otherwise at the time was the nearest and easily accessible location. Some of the carpet has a smell of wet towel. The Dolby cinema had great black leather recliner seats that are spacious for a large person compare to the other regular theater rooms. Nacho cheese was good the staff has friendly they can be for a sunday morning. The only complaint i have is the soda machine, half doesnt work and the ones that does needs to be cleaned out. There was a odd taste with the cola.
This place is at the heart of Times Square. Right on the 42nd Street, beside the Madame Tussauds building. It has around 25 movie auditoriums inside which play movies all round the clock.Cleanliness is one of the most highlighted feature of this place. It has a carpeted floor which is quite easy to walk upon. Moreover, it has enough restrooms for both men and women, I found a restroom for every 2-3 halls.One of the most important feature of this AMC is that it offers reserved seating. Hence you can walk in anytime with peace of mind and be confident that your preferred seat is reserved.I would recommend going here everytime you watch a movie since this is in the heart of Times Square and you also get a nice view of NYC.
Not only are the staff absolutely rude, but this one guy in a wheelchair, I didn’t see his name because they refuse to wear their name tags, started raising his voice at me and that’s absolutely disgusting service when we needed to return our tickets. And they’re still enforcing illegal mandates that were already removed as per March 7th 2022 for ALL ENTERTAINMENT VENUES.
A go to place for all movie as it has 26 auditoriums and its easy to book online. If you are a regular movie watcher, I would suggest to purchase A-list membership.Snacks ordering is only available on 3rd floor, so be prepared to order there before moving to upper levels.Not all auditorium have recliners, but the sound effects is what brings me over here. Some of the auditorium have a bit of screen issues, hope they repair them.
One of the best movie theaters in the city. Many theaters! Dolby is the best one. Plus, the AMC Stubs membership is amazing for all the movie lovers out there. Great rewards!
As a recent retiree, I usually go once a week to this theater because of the many movies that are available to watch and the cleanliness of the theater. Have always had enjoyable experience.
I should have listened to the other reviews and waited the extra 30 mins to go literally across the street to Regal. It was a very enclosed, the seats do not recline and they were very torn and tatered. The isle space is non existent, and it smells funny. The tickets across the street were $1 more for reclining leather seats. Wouldve been worth it.
Ive been here plenty of times. This movie theater is very nice, usually very clean as well. Friendly staff. However, because of the location, this place is not cheap whatsoever, the concession stand food is overpriced. But you will definitely have a great time at this theater, otherwise. If you are looking to buy food or snacks, make sure to come earlier because the lines can get pretty long.
I went today to watch a movie since I havent gone since the pandemic, there was nobody at the counter I proceeded to purchase a ticket , the machine did not take cash, I asked an employee that was working in one machine if he could help, he directed me to another machine, that one didnt take cash either I told the employee if he could help he said he couldnt at that moment so I left! It is unbelievable that as expensive that it is to go watch a movie there is no customer service and you have to do everything yourself. Bad experience
Literally the nastiest theater. The floors were sticky, the seats were sticky, the place wasn’t renovated, there was no AC in the theater and there was only one concession stand with a 25 minute wait. It’s a tourist trap.
Escalators weren’t working, too slow, front desk had great service, theaters were unorganized, they sell cannabis infused candy with no warning, no ac. overall 1/10. would recommend
Definitely one of the best AMCs New York City has to offer but could use some improvement! Auditoriums are very large with great quality screens but seats on the 3d and regular movies could be a bit more comfortable and with more adjustments. You can see in several auditoriums the age of the seats. That being said the imax and Dolby are amazing and look almost brand new definitely worth the extra money for a different experience! Plenty of bathrooms on almost all floors and popcorn and soda fountains everywhere! With some small improvements it would be amazing but still recommend trying it especially for the Dolby and imax experience really worth it!!
Large location with lots of screens and 7 floors. They have Impossible chicken nuggets. IMAX, Prime and Dolby theatres are the best.
Don’t come to this trash AMC Theaters! Those people refuse to give me my amc A List about Scream W/ Bonus showtime that I watched but no Bonus content showing, the regular film I can watch any day but the Bonus is limited time, but there’s no bonus content and those staffs and the wheelchair dude refused to give me my money back nor giving me a REentry ticket! Ik they serve rare films and anime but not with their charisma! Maybe those films companies should stop giving them rare films and give rare films to best amc theaters like Newport Mall NJ or 34th NYC one other than this room of junk!
The Dolby Cinema here is truley a one of a kind experience and makes other theatres seem really lame. Its extremely advanced technologically and changes the whole movie viewing experience.
Numerous very spacious theaters here. The problem is that sometimes you have to go up like seven very long escalators just to get to the movie. If youre running late it can be quite annoying.
Its a cool theater with a lot of screens but Im still nervous of bedbugs and rats. I always tuck my pants into my socks so they dont run up my leg.
Every Year, i would always come here on birthdays to see the greatest movies. Could say that the place could use some upgrades to lighten the experience, especially for IMAX 3D in movies.
Saw a couple of movies there, I recently saw Jurassic World: Dominion and loved the service they have
I had a great experience staff was very friendly one staff member by the name of Alissa who worked box office was extremely helpful and helped me find my phone. Give her a raise for customer service
Finally a change of mgmt. I noticed an escalator was off and the downstairs mgr. headed right over with his keys and fixed it. Great elevator service too. Saw Matrix 1999 and the new Dolby ATMOS sound made it seem brand new. I would go back again for that $5 budget pricing which occurs with older films regularly. Also the A-list program gives cinephiles 12 movies for the price of 1 IN IMAX. Thats better pricing than subscription theaters in NYC like Film Forum Lincoln Center IFC center and the Roxy. Lotsa reclining seats replacing older ones & Stadium seating... Something youll never see on Broadway (Scrooges). No one will EVER kick the back of your chair EVER again (whats THAT worth granny?) PLUS Dolby has Ultimate digital vid with 26 track audio that puts 35mm to shame (70mm TOO). And the 42nd st venue has a PRIME room with ALL the enhancements for total customer satisfaction (3-words the Bway still ignores as is their TRADITION). Go back to the movies people Pre-covid blues r gone and the AMC spent their stimulus 💰 on respecting the audience. Pay them BACK. Get your whole family on the AMC A-list NOW ... And ignore the Bway entirely till they do likewise.
I love this theatre. Don’t be fooled! Your not reclining back on a bob-o-pedic 399.99 recliner. These recliners do everything but the hanky panky. They are pure luxury and bliss. Everyone’s treated as if they royal share holder of the AMC ape army. The structure and architecture is so beautiful in every theatre. Don’t be surprised if you pay for a ticket but find yourself a$$ down staring up at the ceiling like astrology class in high school looking for the Big Dipper. The popcorn is amazing. Rumor has it that if your display your share holding of AMC stock they will literally melt 14k gold all over your popcorn!!!
Its a big theater but what it gives in size it lacks in calmness. Its a great theater for a good opening weekend and great if youre looking to get really lost
There are certainly better AMC theaters with better seating for Digital showtimes and shorter concession lines and there is always the danger of an escalator ending up out of service and causing for a buildup of people on the escalator before it that DOES work which is just incredibly reckless of the theater to allow.
330pm showing slow staff no nachos no pretzels and no promo items sold out by second showing ? seats in room 6 old and ripped room smelled like sweaty armpits half of the dispensers were empty and soda dispensers all wet avoid this place at all costs will never go back
Very clean, plenty of showtimes. I prefer to come here than my local theater, Magic Johnson theatre. That place always smells like urine or something or other.
I 😍😍😍 AMC, so HAPPY they were able to reopen. What made this experience exciting was one Morbius was AMAZING BUT I was able order my combo with my tickets...NO LINES😍😍😍💃🏾💃🏾💃🏾💜💜
We go here for first time spend $150 on food, drinks, and tickets for 5 people. When we finally get up stairs to the theater for the show this is what we are greeted with. It was 10am. You telling me nobody could stay and pick up all this popcorn and other garbage. Not going to 42st ever again. Unless it to go across the street to the regal theater. I only thing I like is the soda mechanics are on my side and I could choose what I would like to drink. Refill as much as I want but we didnt too busy watching the movie. I give that 1 star. The food was a lot compared to all the theater I been to. So that gets a star.
Good sized theaters, best to go in the morning, the food is super expensive for garbage eats, but you get a good movie experience... only in the main theaters. The smaller ones suck. ,
The downstairs very rude male staff name London has serious bad attitude and Was very very rude and wasn’t paying attention what I was saying about movies shows and on that he was busy on his phone txting and chatting with his co worker rather listening what I said.Worst n horrible experience I had with that staff name London.
I went to the movies because I was in a bad space and just wanted to be alone. It was comfortable, warm the staff was courteous I left in a lighter mood so I have no complaints
This movie theater multiplex gets quite crowded, especially later in the day. Some of the movie showings are noisy. I would order my tickets well before the start time and give myself some extra time to get to my seat in time.They are located near The Port Authority bus station so it is convenient to all subway lines. There is little in the way of street parking but there are parking lots nearby.
That theatre is horrible i thought i was leaving brooklyn for better service but no .. First and last time for everything..The. uilding is old and rugged ,THE STAFF IS HORRIBLE ..its to many escalators to go up not wnough service stands .. NEVER AGAIN !!
I was in theater 22 on the top floor. Elevator did not work and the first two escalators did not work so no recourse other than climb. Concessions on the top 3 floors were all closed. This was a noon showing on Sunday.You pick your own seats when purchasing tickets, but if I had known the screen was small and off-center I would have selected differently. Seat was comfortable even for a film almost 3 hours in length.
My favorite cinema in New York so far, because the pizza is amazing. And some auditoriums have amazing seats with heat and positions
Got tickets and pre-ordered popcorn online and still ended up waiting in line to get my popcorn and they were out of the cheese which is what I ordered, also none of the ice machines were working which means everyone was drinking warm soda, horrible experience
I thought it was wonderful I think the only thing I would really like is if it had the chairs that would go back automatically or be able to have leg rest I think that would be awesome you know because especially it being in Manhattan time square I would think AMC would have better chairs there Ive been to several theaters around the country and the seating was much better but the quality of the movie was good the snacks were good the popcorn was good the soda was good at the candy was good hot dogs Id give it probably seven out of 10 but otherwise I think the only thing like I said would be better chairs otherwise its a wonderful place
It feels so good to be back at the movies in the heart of NY once again. Went to watch a quiet place, definitely recommend the reclining seating and they were taking all COVID precautions.
One of the most convenient and perfectly located movie theaters, within the Times Square area.Which is also connected to multiple restaurants, such as Applebees and D&BsTherefore much to explore before or after the movie.
Wow i gotta say they were organized when i came in at 830 for spiderman. They checked my covid vac and id on the way in very efficiently while receiving a large amount of volume. Im a member so i didnt wait for snacks and there were a bunch of tourists and i eyeballed them as i skipped all of them because they shouldve paid for the membership lol. The prime theatre here is a great experience 👌
Just much history for me. I love this movie theater but the location is so bad for a New Yorker for a tourist is cool.
Nice movie theaters, very organized, good food. Great movies you can always watch here. 3d movies. Theres bbq restaurant and David busters and a McDonalds in the same block and five guys.
10/10 recommended its very nice and clean 👌 👍 security guard i spoke to last night was very friendly with respectful manner this is what Id like to see!
Good theater to enjoy a movie, but staffs inside seems not enough to serve in each level.
The theatre has good sizes but the have the volume too loud, they have to improve the cleanliness
Uncomfortable seats, staff was very strict about where I stayed while I waited for my fiance and friends to get there. I was told to stand up, then stand by the door etc. TSA isnt even this intense.
Seats kinda small and theater came in with my own candy oh yea I think its cause the movie was saw was not that current but I do know they have better seating in the more current viewing rooms....
Love the seats and environment. Great quality food too!! Wish they had reclinable seats though. But they make up for it with limited release and foreign movies that most others dont have! Staff can be kinda nosey. Ive been going here for about 20 years. NO BEDBUGS!!!!!!!!!!!
The current security is very worrying, it seems some people use the darkness of the movie theatre as a cover for some kind of 🍃deal. Specially selected in the Asian films theatre.
In the middle of Times Square, AMC Empire 25 is a great location to see a movie. The high escalators are a must for the actual theaters located up very very high. The concessions are a bit overpriced per usual ( it is NYC). Seating is comfortable. I have run into long lines getting in but not too much.
Spacious, variety of theaters and selections, bathrooms on each floor, fountains on each floor, escalators or elevator options. I loved it, l recommend it to all movie lovers.Clean and fresh environment with machines on each floor to get or refill your drinks.Did l mention that they have ports and the stuff is super friendly if the ticket is confusing or you dont know your way
The IMAX here is SMALL, and I felt like I was lied to. We actually left instead of staying to see the movie we paid to see in IMAX.
Just left a screening of Dune. Had some green and pink overlays across the movie after a certain point. Left but the manager Jared or Jarrod helped and gave me a free ticket free drink and free popcorn to compensate. He was awesome. I rate it 5 stars for the costumer service. Thank you Jared or Jarrod
So they have the most movies and showtimes in Manhattan. The snack line moves pretty briskly and on weekends they have several floors with concessions staffed.This is also one of the few locations with AMC Prime theaters which have reverberating and reclining seats. Also available is the Dolby theater for unbeatable sound quality. The IMAX there is good but not true gigantic IMAX. its a bit smaller than true IMAX but still pretty good and has stadium seating.Sometimes, Times Sq being what it is, you get a Lotta young teens hanging out. But generally speaking most of my visits have been peaceful.I give it a 4.5 but bumping it up to 5 for powering thru thr pandemic. McDonalds closed down but AMC remained on 42nd Street during the pandemic. Props to that!
So happy to see the AMC 42nd St is back open! Have some pretty good memories from this place!! 💯☺️
Nice, big, but it lacks security, there were people smoking inside the theater 😡
My experience went very well. I went on a Tuesday because they have $5 Tuesday deals where the movies are only $5. The food was type pricey. I ordered curly fries with chicken tenders (they give 5) the food was a decent amount. It was good although they couldve cooked it for a little longer. The staff was amazing except for the lady in the 2nd floor that you give the ticket before going up the stairs to your theater where your movie is showing. She was very rude. The movie experience itself went great. They do make you pick a seat when buying your ticket. I recommend this place.
Really great movie theater! Right in the middle of the Crossroads of the World this theater is clean and modern. I would definitely recommend you watch movies here! Especially in IMAX which has very comfortable seats and a very large screen.
They only had popcorn when I went. Ill give them a pass cause it was new years day. Good thing I didnt pre-order my snacks
My visit was planned a month in advance and it was the first time I even stepped into a theater in 17 months. It was just what I expected! The film was great, the staff was friendly, the attendance was sparse enough for me to feel very safe, and sanitation was much better than in 2019! Plus, two weeks later and I felt fine. No symptoms! Theyre doing a great job keeping it clean and safe. I highly recommend you be vaccinated, AND wear a mask inside the theater.
We went to see the new Spiderman movie. The cinema is huge, and the seats at the 3D theater are luxurious and spacious. The sound is fenomenal. However, overall I did not like the cinema itself since it was very crowded.
It is a good theater. Mostly for the imax and the 4xd but the other rooms have regular seats.
Very good place to see a movie especially the IMAX movie theater
The movie theater was nice, especially because it was almost empty (covid+weekday). Ive been here before and overall I dont really have complaints. The bathrooms could be more modern but this is NYC were talking about. There were some people making noise all throughout the movie but it was bearable. To be fair, I only came here because it offered the most convenient time for the movie I was watching. I dont really see a reason to go to this theater specifically, other than convenience (like me). If you are choosing between this location and another one, I can vouch for this one.
8 digital is a suna theatre its too hot i have been set naked and its still hot I preferred to sleep at hotel instead of being here 👍🏼
Beautiful place. Loads of movies at all times!
Dolby sound was amazing. Extremely deep Bass and great picture. My entire row of reclining seats was defective however. They would not recline and when the lights came in I could also see a fair amount of them were torn or cut.This Poor maintenance of seating despite good quality theater a/v took away from me feeling I was getting good value for these high priced tickets.
Baby girl had an amazing time for her BDay! Great strawberry milk shakes, movie was good!
Picture was good. But Im not sure why there were English subtitles for a movie that is already in English.
Easy to get to, clean and new theaters. Huge variety of movie choices and times, lots of chances to see everything you want!
A maze of escalator and screens. Lots of concession area but are always closed. Looks clean on surface but seats torn, armrests broken and bathrooms filthy.No staff at customer service or at ticket booth on first floor
Dirty disgusting place. Uncomfortable seats, too loud for most people with good ears. $72 for 3 tickets, waste of time and money.
Not the most clean movie theater Ive been to, but its a large movie theater in NYC so its expected I guess. Worth seeing a movie here though.
I have to say Lincoln 13 is nicer, but this definitely feels more like an old school movie theater. All the screens are a bit smaller though.
Waited 35 minutes for popcorn. No kids for cups two closed conseccion stands. Escalator broken and had to walk up to level 5. Seats are horrible. Too low to the floor and filthy. Will never be back
3.20.19 - here to see a prescreening of US. Organized, clean, many theaters. Be weary, this is the bedbug theater...Not a bad theatre despite the bedbug episodes...
Nice Theater coworkers service was good but the actual theaters were small but still had a good time
I went to this cinema house with a full of excitement and happiness. Besides, the staff entertained me with passion, determination, and confidence. When entering the cinema house, I could see that the place was comfortable, big, and quiet. Besides, the foods and the drinks that I bought when watching cinemas taste yummy. Ill be back soon, for it was quite worth it and satisfying here!
Im coming for 3am movie, come late & the front door already closed (where the tickets box are). See some staff inside, trying to get attention but they not bugging. Knock the door many times & called for 15-20min, finally the staff coming out. Missed half an hour movie!#neveragain
Ive been here a 1000 times I really love this. I think this is probably my second review of this place. Please refer to the first one **for better details** Happy Movie Night!! CHEERS!!!!
The place was very clean but the tickets and food were very pricey compared to other AMC theaters i have been too.
This place is horrible Im thankful that I got to buy my tickets from a kiosk. Service was bad, the pretzel bites were horrendous an seating was atrocious! When purchasing tickets you get to choose where you want to sit in the theatre. Yet when you get to your seat theres a guys refusing to move an no one to help or enforce these rules. I will never step foot inside this disgraceful AMC again!
First time back in a movie theater. It was clean. I felt they were following current protocols and it was great to see a movie in a theater.
The theater was surprisingly busy. They need to find a better way to deal with concessions. The line was far too long as was the wait. Perhaps adding another stand on the first floor or somewhere would help.
We back here! Watching Doctor Strange In The Multiverse Of Madness Im thankful for employees of the night shift they where very helpful We was able to get to our theater just in time.
Great spot if your watching the next greatest movie! People there are quite friendly. If you plan on going to this spit checkout their Dolby Cinema theater! Only thing I didnt like is it often gets a bit crowded in the 1st floor.
Large screens and big theater but the seats are very old, stained and seemed a bit dirty.
It is very good to have such a big cinema in this busy area, and it is Convenient transportation. A lot of subway and bus set a near stop. Most of popular movie can be found showtime here, even the Chinese movie. Also, they have a classical designed ha The only thing I am not satisfied is that they dont have reclined seat, i think it because there are a lot of audience often, but you can enjoy a bigger screen. So, which would you like better is the last question before you go,reclined seat or bigger screen?
Beware, some of the theater sections (theater 4) is listed to have reserved seating. The expectation is that they would have comfortable reclining seats, with lots of space between each chair, as most reserved seating theaters boast. However, these seats are just like regular seats. They are tight and cramped. Im 5 1 and you could tell from the picture that the seat is almost touching my knee. If youre watching a movie in this particular section, be aware that you are paying an exorbitant amount for regular seats.
It was okay. The chairs are a little uncomfortable since they dont recline all the way. There is only one bathroom in the basement down the stairs.Cashier gets a little crowded since the entrance is super small.
Some theaters are fine. Others are completely disgusting. The people are friendly, and there is lots of space. It just sort of feels like you’re gonna catch something while you’re there. It’s gross.
It was great to be back in a movie theater for the first time since the pandemic lockdowns. But this theater is looking dated and tired inside. Ditto with regard to the individual theaters. The furniture is still functionally acceptable but not by much. The five floors are clean and neat. None of the monitors are turned on, so you dont even know what movie is playing where. Must be to save on energy costs. The whole place feels like its barely covering the bills.
I dont understand why this theater isnt the pinnacle of AMC theaters. Its 42nd street!! Its always dirty the staff literally looked at me and did nothing while knowing i needed assistance. To top it off I get to my preordered seat and there are rips and tears in it. I ended up sitting somewhere else hoping noone bought that seat. The seats were so small and uncomfortable. They looked so dirty the whole time I was worried about bed bugs. I went to see US paid $18 and the experience was worse than a small theater in my area. I really wish I could get my money back. Not to mention the 4 single file escalators I had to take just to get to my theater SMH
So many bed bugs at this theater. last time i went there i brought home bedbugs. i had my friends complaint about it. this theater is not recommended.
Best place to see a movie on a day off. And c they have a Coke machine
It was good. However I got a bit frustrated because I kept getting wrong directions to my movie since not all doors say what movie theyre playing. Eventually we got to the right floor, fl 6, and I found my door. You should note, unless the concession stand is in the same level as your movie, you should ALWAYS get your food first and then seat yourself because we were all the way on top and I went back down to get popcorn, apparently you cant do that. You can get in with your ticket, thats not the problem, the problem is you dont go back down the same way you came up, so instead of passing the concession stand, it literally takes you on a detour to the Dave & Busters next door so I had to walk out and go back to AMC next door. The gentleman explained you cant go down the same way to the concession stand if need be because the exit is meant to be next door, as to not crowd the entrance. I showed my ticket and he let me in, all was fine and dandy. But just keep that in mind. Besides that, it was fine, popcorn, drink was good, seats were very comfy, they also had cup holders.
Actual screen and seats great ! Broken going up escalators x2 plus ZERO way to get out!!!!! Totally ridiculous!!!
The movie was great and the theater was cleaned and nicely spaced out between people. They are allowing people to walk around without masks if they are vaccinated. Not sure if I agree with that but I understand that the guidelines are lifting. The popcorn was good but the soda was flat. The bathroom I used was very clean.
One of the worst cinemas I been to . Same price as the other ones but the screen is tiny- feel like I am scammed or going to some home cinema
I have been coming to this theater for as long as i could remember. If you want to catch a good movie this is a good place to go! The staff is always nice and friendly. The bathroom is also clean which is a plus is my book.
During this pandemic, It was a couple of months that I didnt go to any movie theaters. But when the time they open, I grab the opportunity to watch my favorite movie. I was so happy and comfortable inside the theater because we all wear a mask and observed social distancing.
The seats are really comfortable, the butter popcorn is the best. There are many theatres at one floor, there are total four floors of Amc, then there is Dave and Bisters, if you wanna play at at arcade, you can go there. One more thing, buy a cold drink, pay for it, drink it, if its over no need to buy another one you can have free refills and the thing is they are unlimited, we refilled it 3 times and it was free.
Paid $16 online to see spider man. Couldnt get in because i only have one dose of vaccine. They offer refund. The refund is $13.50. what a scam!
Worse experience ever paid a price to be on 6 and 5 and then put me on the 4th floor no view with bottles so how do I walk around with bottles. I should’ve paid less for 5th floor I’m going to post everywhere at AMC Paid $3000 to be put in kid area
Took the kids to see Jurassic World and there was no lines for the concession stands🙌🏾Amen! The service was fast and friendly! I ordered my tix off fandango and was able to pick them up at the station booth with the code they email to you. After the movies we took pics!
This used to be my favorite Movie theater, but now always crowded. Popcorn and soda stations are closed at all levels except main lobby. If you go up to your movie thinking you will buy your popcorn there your going to be surprised to see the station closed. To get back down to the main lobby takes like 10 minutes and have to go back out to the street and up the escalators again. The lines are so long that I missed almost half the movie. Will never go back to this theater. Look at my picture of the crazy lines. Avoid this place..
Surprisingly good for small theatre. They have 6 floors to get you seated inthe 25 multiplex. Clean and lots of room for people to sit apart. It is a 20 year old multiplex in Times Square.
I usually go to AMC theaters, as a Stubs list holder, and this is by far the most outdated theater I’ve been to. It’s like stepping back to the early 2000s. The seats are close together, dirty, and the auditorium has a weird odor to it. I would recommend going to any other AMC, such as the AMC 34th street. Never coming back here!
Very clean, if you order pizza make sure you have time to catch the movies beginning. It takes a while to get the pizza or Franks if known is cooked. Be aware of this.
Cant go wrong with IMAX :) very clean theater & super nice staff!
My first experience of IMAX, I expected the screen to be bigger, sound was pretty good though. Would I pay extra for IMAX again, nope!
Relative to other AMC theaters, theres Tons of great screens. Esp the Dolby and Imax laser screens. Id watch paint dry on a Dolby screen.They have a great slection - foreign and special events incl.I miss living near this place. The AMC near me has literally 80% less movies playing and all on average screens.Miss that Dolby. While id never suggest this in a normal theater, here you should Sit front row... its special.
Its a good theater but...everything is vertical so you better get there early because the only ways to get up to your theater are the one set of up escalators and one elevator. The concessions stand on the first level is always open but there are concessions counters on the other levels that are clearly operational, stocked with napkins and even the soda machines work for your refills but they are rarely open for purchases. Want to sneak out during the previews and stock up on Junior Mints? Well, if its a weekend, evening or theres just a very popular film playing, get ready not only for a long wait on their only open concession stand but youll have to walk past a closed snack counter to get there! After a late show, if your movie ends after the theater closes, there are no employees in the lobby or public areas to greet you, say thank you or help you in any way. I find this extremely disconcerting. If youre old or disabled; if you have a complaint or compliment, I guess you can pound sand because they dont wanna help you out or hear from you. You saw your movie. We got your money. Now get out! Thats the way it feels when theaters do that.The positive is the chains presentation. And ultimately, were there to watch the movies! Some theaters sound is too low or not really in stereo. Occasionally, therell be a theater thats out to induce hearing loss by cranking the sound up to headache-inducing levels and it feels like its done out of spite. At AMC the sound is always perfect! When it comes to the picture, the projection at some theaters is particularly dim and for a film that has a dark color palette, this can ruin your enjoyment because youll be squinting half the time. Im happy to say the actual movies always present with the proper color and light balance. And the sound is always appropriate for the audience size. For example, Ghost in the Shell looked and sounded incredible on their screen on opening day. And a drama like The Post felt as cinematic as The Last Jedi. For comparison, I saw The Last Jedi at two theaters, once with my wife at AMC. Then I took my kids to another national chain, one of their smaller theaters in Queens and at that second place, it looked flat and muted. That second chain also operates another large theater here in Queens where the movies are presented as well as an AMC theater so I think just that one small location is meh but even the smaller AMC theaters present the movies correctly. No excuses. Ive NEVER been been disappointed in how a movie looks or sounds at the Times Square AMC. But can we have a few people on staff to say thank you or help us out after a late show?
I would give a 5-star rating to this cinema. It was a very updated and modern aura inside. Their speakers were not too loud, and it was very clear. The air-conditioned is not too cold, just controllable. I love most of their seats. It was also very tidy, and the ushers were friendly. We love every time we are here! Thanks, guys!
While overall I do prefer the Lincoln Square AMC location its hard to beat the amount of auditoriums and options at this theater. Thanks to the huge number of auditoriums this is usually the AMC theater that features the most limited release and foreign films.They also have options like IMAX and Dolby auditoriums which provide better quality screens and sound. Definitely recommend it over the regal across the street!
This theater is disgusting, but it could be a lot worse. Go to AMC Lincoln Square instead.
My first movie back since the pandemic hit, and it was an exciting ride--Black Widow!The IMAX theater was clean, as was the rest of the theater building that I could see.Every seat except the first 2 rows were filled, so if you dont want to be stick in crowds at this time dont visit a theater. Also, most folks werent wearing masks, but dont let that stop you if you feel better that way in public.
Staff friendly, vaccination card and ID check was indeed a good thing.The theater seat cup holders were filty. I would have thought for being closed during covid 19 unsurity, the theater would have been cleaned. The drink holder was very yukkie!!!Otherwise good experience.
The place in general looked clean. They checked for VAC-cards/Ids. (Thats a good thing) Bathroom on 4th FL. was clean. They have security, but we didnt see them on the 4th FL. After 7:40pm concession stand was closed on 4th fl. Make sure to stop on 3rd first to get your snacks. Give yourself enough time cause escalators are slow going up. PS: 1 out of 5 for the movie we saw.
The movies are back and the experience is a la carte. I just gotta say theres something great about heading to the theater with friends, date, or even going solo and seeing something on the big screen. Check out prime and dolby the upgrades in the quality of sound and picture demonstrate how we all need the cinema. So to those who hesitant of getting back to the big screen, go ahead
Very comfortable movie theater, with adjustable seats! Can’t wait to come back!
I love to go there. They have good seat and great sound system. But. Maintaining the place is questionable. Theres a long elevator out for sometime, nobody put a sign or say anything. Well, that bothers me everytime i go there. Beside that its a good place.
Korin at the front area was super helpful and extremely knowledgeable. Everytime we come he always has a gracious and happy vibe. 😊
Clear screen, great sound, and a perfect place for a movie house. I was shocked on how transparent this place could cost me. It was very suitable for my budgets. We truly enjoyed the place and the movies we did watch that day. I will honestly be telling all of my friends about this marvelous place. A magnificent staff to deal with.I am very happy with my experience. Every time I go its a great experience. Only thing is that the concession stand has a crazy line at times and theres only like 2 people working. And the line that was suppose to be for Alist members was ignored completely. Massive theater with multiple screens, plush reclining seats with cup holders. Plenty of automated kiosks so theres no waiting in line to get your movie ticket.
Clean and polite employees.My sons and I will reserve more of our movie nights here.#amcshare #shareamc #snakeeyes #momandsonsnightout
Great place to see the latest movie but this building needs an upgrade.
Love the theater with Dolby sound + HUGE curved screen, excellent for action / horror movies. Great reclining comfy seats. A little wait in line for food but thats everywhere.Highly Recommend!
Awful uncomfortable seats, long queues, just generally outdated. Sweet, helpful staff though.
The best amc theater in whole of nyc. The imax experience wont get any better anywhere else. Same goes for Dolby without saying. This has been my go to theater for as long as I have been living nyc
I have a stubs subscription. Theater clean with 25 auditoriums. Elevator as well as escalators. Security.and other staff pleasant and help as I am handicappef.
It appears they were caught off guard by the Xtra Spider-Man business this past weekend. One concession stand open for all six floors leading a massive crowd piled on top of each other during a pandemic. Negligent and stupid.
Bought tickets online. Got 30% Off on a Saturday matinee screening of In The Heights (great movie, btw!).The theater was clean, staff was helpful.Fully vaccinated people dont need to wear masks.Theater is still saving social distancing seats in between patrons (that are not together, of course).
Brianna at downstairs ticket taker at AMC 25 was very very very rude and not responding my questions with good manners.Had worst attitude n was not have good customer services.
This AMC theater is one of the few in Manhattan that offers comfortable leather reclining seats. Since late 2016 it is quite difficult to use the AMC app or website to purchase tickets in advance or online. (Lost a star for that inconvenience). Fortunately, you can arrive up to 24 hours early to buy tickets and reserve seats. On that note, the movies in theater 8 get the special Dolby audio. The seats on that theater are the best too. Unfortunately, the balconies overlooking 42nd street have been permanently closed, so if you were planning on taking photos think again.
Clear screen, great sound, and a perfect place for a movie house. I was shocked on how transparent this place could cost me. It was very suitable for my budgets. We truly enjoyed the place and the movies we did watch that day. I will honestly be telling all of my friends about this marvelous place. A magnificent staff to deal with.
Came here to watch Wethering With You!! The location is great, right in the middle of Time Square and as soon as you walk in, the architecture is beautiful
DISGUSTING!! Bathroom on third floor was just a nightmare. Soda machine was nasty, butter dispenser was gross. This is a movie theater in a major location and I’ve rode in cleaner subways.
Have been coming to this theater for over 10 years. One of the 3 main theaters I regularly visit. Love how big it is and how many theaters there are. Since opening up after covid, it definitely feels cleaner.
Large theatre with 4 floors of screens. Tickets are $17. Chairs are low quality and not that comfortable. Screens are pretty small compared to some theaters.
Im in a homeless shelter that paid for prime amc movie ticket im Pfizer vaccinated and was kicked out for not having a booster shot
It was nice to go back to the movies they were taking precaution in social distancing and making sure that we had our masks on. Also they make sure that they seat us considerable distance from each other when buying tickets at the theater. Food is still being served in the movie is enjoyable.
Plan an extra 4-5 minutes to actually get from the entrance to the theater. So many escalators! If you see a long line for popcorn or soda, go up or down floor, good chance there isnt a line.
I just love the place but parking is the biggest problem.
Total reviews rating 4.1
199 Reviews for AMC Empire 25 2023:
Review №1
2022-05-02Honestly hadn’t come here since before the pandemic. Decided to take my kids and I remember why I come here. It’s strikingly pretty, enormous, and the city views are beautiful from here. I’ve been coming here all my life and it keeps getting better. I pre ordered tickets and picked them up at the kiosk. I pre ordered my popcorn and soda and picked that up at the concession stand.Refills during dinner are easier now since they have re-fill stations right outside of the theaters, so you don’t have to go downstairs. The theater was not crowded, super clean, and everything I wanted from an NYC movie theater experience.
Review №2
2022-03-19This was an okay experience. The film I went to see was good. However, the food kiosk was only open on one floor and the cinema seemed to be quite dated and in need of a revamp. They also gave me salted popcorn when I’d asked for sweet, which was pretty disappointing.
Review №3
2022-02-13My first (and only) time watching a movie in US. It was really good - the theatre was big, with many seats that were quiet comfortable. The staff was very nice and patient with me (not exactly understanding how everything works). Its more expensive than in my country (Israel), but not so much to ruin the experience.
Review №4
2022-02-25Im reviewing this as a tourist who was staying within walking distance of this theater - honestly, it was great as far as convince for location.I live in Las Vegas and I cant think of a single movie theater on the Las Vegas Strip - youd definitely have to drive to get to the nearest theaters. It was fantastic as a tourist to be right in the middle of Time Square and have access to this theater.My husband and I are AMC Stubs members and we enjoyed this theater.I saw The Worst Person in the World on February 14th in the regular theater and Death on the Nile on February 15th at the Imax screen here. Both times the theaters were clean and were were able to quickly get through the vaccine card checks and through the lines to get caramel & cheddar popcorn ($11.39 for a large.)Ive never had to take so many escalators in my life to get to a theater, but its an experience I guess, and not that big of a deal.Bathrooms were clean and the seats and cupholders were clean (Ive noticed lots of theaters slacking on that lately.)If youre a tourist, this is a perfectly fine theater to visit.
Review №5
2021-12-24Nice place to hangout and enjoy movie. The have 25 big screen to enjoy movie. And another profit is its very near to times square. And the communication is excellent.
Review №6
2022-03-31Very clean movie theater including the woman’s bathroom. The reclining seats are very comfortable. I was sitting in theater 8 Dolby Cinema on the third floor.
Review №7
2022-05-27It’s definitely had some improvements over the years and yet it could use more work on it. However, it remains the same in decor and theater setups (basic seating, either solid screen projection and sound or meh settings) and it is a reliable spot for foreign films and a few indies that happen to showcase here. And it is at the heart of midtown, so easy enough spot to get to. The Dolby Cinema theater though is still quality stuff, being the first NYC theater to feature that setting.Not bad for certain films. But there are better theaters to go to, in NYC.
Review №8
2021-08-30Excellent place to grab a bite and see lots of movie. We have had several dates their, the food is good (as good as it can be in that context). We had lots of space and we felt safe being in the context of a pandemic because there was distancing and protocols being followed.
Review №9
2021-12-14To say this AMC theater is rough around the edges is an understatement. It’s dirty, confusing, broken and just really not up the quality of the AMC brand or even other AMC theater locations in NYC. Expect rudeness and dirty everything at the concession stand, peeling paint and dirty carpet smell in the hallways and half broken seats in the theaters. It’s like traveling back in time before theaters upgraded their experiences and that’s not a good thing. If you have the choice of going to a different AMC - take it.
Review №10
2022-04-19This is my new favorite AMC location!!!They have upgraded their service and always seem to be on top of every little detail.I love this location because they honor the Premier and A-List rewards, they run the concession lines very smoothly and always have 2 people specifically for higher reward members, the way it should and I love it.This location is always clean, I have never had an issue while visiting. Simply love it!!!!It it the most inconvenient because of distance but it’s the one I prefer the most because they do offer the best service.Ohhh, they also have the best popcorn in NY!!! It’s always freshly made and well cooked. I love Dolby and love the fact that they have Dolby right next to the concession area. Love love love it!!!!