Wheelchair-accessible entrance
Yes
Other Airline Nearby:
American Airlines Inc in other cities:
Comments (199)
Flight ran an hour late, and took an hour to find a taxi when we landed. WIFi crapped out in the middle of my flight, so there was no entertainment available. The power outlets attached to my chair were also broken, and the flight attendants recommendation was to ask another passenger to use theirs insteadTrash service. Will not fly with this company again
15 minutes before boarding, was notified by the AA app that our flight to Miami from LGA is delayed 4 hours. No announcement, no attendants at the gate. Were missing a lunch (not that big of a deal), but more importantly well be late to a wedding party (if we can even make it at all). Waited 15min to talk to an attendant at the next gate who was unhelpful. Writing this as Im waiting in the neverending AA rebooking line, which is easy to miss as theres no signage.An employee just walked up to us and said all flights are booked so well see if we can even make it Miami at all.......
Cheap and broke down airplanes, poor and horrible customer service, damaged my luggage along with the items inside, filed a claim no one responded yet, left luggages out in the rain, charged me and extra fee at the counter when I’m alright spending $$ on a lap child!!. I had the worst experience with this airline and will not recommend or use them again. Trash!!! I tried uploading all the pictures
Hassle free flying and accommodations were met professionally
I had a great experience flying 4 times with American Airlines. Out of those 4 flights, just one got delayed for obvious reasons. And we usually landed before the estimated arrival time! Yay!
Enjoyed my flight, but I dont believe it was $800 worth.
Would give it zero stars if I could. They mess up and I end up paying more money than I shoukd of for two bags. Then an employee wants to give attitude when they are the ones that did wrong. To top it all off I did not even get an apology. American Airlines needs to train their staff better.
The glorified bag handlers at the bag drop off at LaGuardia are very rude, uneducated and look sloppy. They are very unhelpful and incapable of giving advice in a way that isn’t insulting to the person that is paying their salary. I hope they re-hire the ones that were excellent before Covid happened. I will fly delta next time.
OUT OF ALL THE FLAGSHIPS LOUNGES THE BEST ONE IS JFK, THEY MAKE AN EFFORT AT EVERY MOMENT TO TRY TO MAKE IT A GREAT EXPERIENCE FOR THERE GUEST. THE MIA LOUNGE IS OK, LGA UNDER CONSTRUCTION THE OTHERS ARE OK.
LGA THERE ARE IMPROVING ON THE INSIDE OF THE AIRPORT THE ATMOSPHERE IS EXTREMELY IMPORTANT YOU WILL BE READY TO TRAVEL ONCE YOU ARE IN
Definitely not the best AA location but it is fairly good. The security check in terminal is fast and all the direction are clear enough to get to the plane.Staff is friendly but there is lack of space to accommodate all the people for one flight.
This was the Absolute worst 2 flights, Ive ever been on. I would say three, but on my connecting, at LAG, they took us out to runway, an hour, dt Boston weather, (I understand that), finally coming home, after having to stay in Charlotte Airport all day and night, 2 more nights in a hotel ahhhh, bc I loved Charlotte, having no luggage bc missed flight, dt absolutely Noooo knowledge, of where my carry ons, sitting right next to me, were??. TSA was screaming at me, American Airlines agents doing the same, as Im in tears, my luggage, is now off to Boston and I missed my flight, bc nobody would help. Just yelled or walked away! They charged me 130+ to reschedule, 3 days later, dt, no flights, to Boston. Knowing what happened, too. I was in 😢 s. They actually wanted, to put me in the last 2 seats they had, for Monday and Tuesday, (as thats all they had left), 1st class, for over $990😠, without finding my carry ons, with my life in them. I couldnt leave without them. I shouldnt have been charged, at all!! Finally, in 5 minutes, the 3rd shift, NC PD, told me, so nicely, to sit, as I was swollen and I couldnt walk anymore, tears running down my face, exhausted, hed go look. He had my carry ons, back to me, in 10 minutes. ANDDD he listened, where they were 1st, what happened, how it started, where they were???, finding them, behind the counter, at my gate I was at, 3 hrs earlier, than flight departure, that am. They were rude on my trip, finally, I thought, home. It was a connecting flight from NC to LAG to Boston. Told me I couldnt have ice, $20.00 for a bottle of water, to take medicine with. I just needed a little cup. Then someone came on board, as we were back at terminal, stating, We are going to get off, if anyone leaves to get anything, food water, etc, (which was right in front, of where we were seated), and we go, were leaving, without you. ANDD, please knowww, were not calling this flight, to say its departing. Half hour or so later, he came up front, flights canceled. Anyone wanting to rebook, or get your refund card, stand in line. I was far back. A young man yelled, as its very late at night, dont go up, this is the card youre going to get for your refund. Its only an 800 # and no compensation. Even for a taxi or hotel. No flights out until Friday. This was Wednesday night. Another hotel, to frantically find, in a city I didnt know, at LAG. Taxi was cheaper than an Uber, got the last room, but not nearby. $30 for taxi, $160+ for room, per night, again, for 2 more nights. Theyd grabbed a carry on, bf leaving NC, stating, this flights too full up top, its being checked to Boston. Well, it thankfully only made it to LAG. It was pouring and ppl got trains, (no more, left for me), shared ubers, dt money, rented cars, etc. It was the LAST TIME, I FLY/FLEW, ON AMERICAN. I flew Delta & the flight attendants, Crew and the landing was beautiful. The 2 landings on American, I had to hold on and brace, like all the other ppl. Im not afraid to fly either. Bobblin around, too. Thank you American. Im broke now! Hurting too :(....STILL NOOO REFUND FROM NY TO BOSTON-ITS A YEAR LATER. DISGRACEFUL AND UNPROFESSIONAL.Still NOOO refund and its End if October. So unfortunate.
Once the construction in complete, this place will be even more awsome!
Love #Americanair anyday.Just landed in Dallas from LGAGreat flight - very nice crew!!
I have had pretty solid trips with American. The flight attendants can be a little nicer though. When flying from La Guardia, it is difficult to get to gates C34-C44. After you go through security, you have to take a shuttle bus to the next terminal in order to get on these flights. The shuttle buses came quick so I didnt miss my flight.
A computer glitch caused my flight to get cancelled, but the staff was accommodating and helped solve the issue. Also, the biscoff bars and pretzels are vegan. 😊
Very smooth first post outbreak experience. Kind and knowledgeable assistance all the way!
Its thanksgiving day and I’m in JFK writing this review instead of with my family and friends in Argentina.My fiancé and I were traveling to Argentina for my cousins wedding on 11/28/19. I was part of the ceremony. Our flight was turned after 1.5hrs due to an issue with the navigation and electric power. We were told the plane wasn’t appropriately checked/prepared. They put everyone on the next flight which is at 1pm and lands at 2:30am on Friday! We arrived for the next flight on time just to find out it was delayed again another hour and half because “THE CREW IS RUNNING LATE” then we find Out that they are having a special thanksgiving meal for the crew!Because of this negligence and lack of care from the crew members we are going to miss the entire ceremony, we are losing a day of hotel reservations, and a day of our time! When I called customer service all we received was an apology. This is unacceptable service, our trip has been ruined!
First time round trip LGA-ATL-LGA in American. The planes are small and hence difficult to find spaces for your check in luggage. And the worst part is the inflight WiFi services. They say they have it but it doesnt work. Its just an eyewash! If they cant deliver they shouldnt promise. Anyway got some good shots on the way back. Especially the dragon clouds ;)
Slow service. Decent food. High prices. 😠
Just wasnt a good trip in Pittsburgh 10 hrs before take off and a two-day layover in LaGuardia
Ticket was super reasonable, staff and crew AMAZING!
Very clean and updated terminal flight boarded on time and aircraft was clean and was greeted at the boarding door and everyone was wearing a mask and social distancing thank you for making us safe GOD BLESS all the employees at AMERICAN AIRLINES especially the front line employees.
Great flight
I really love them now...I didnt before... I usually have no problems with them. They have a great staff too
Unprofessional sloppy airlines avoid whenever possible or face the consequences
Worst customer service ever people are being neglected like they were dogs I hope this fixes the problem soon
My favourite airline to travel on
Much improved service and great business class seats on overseas flights
Best plane to take I had a beautiful experience with my family on the plane
Really nice environment customer service executive even you dont buy higher seats very good job thanks.
We had a delay, but they tried to put us on another flight. They were friendly and professional. Thank you for getting us to our destination safely.
Best airlinein the world very helpfull people they accommodate me very nice of then
Useless airline. Canceled one day, and the next day they don’t have a pilot. How do you not have a pilot? What kind of incompetent airline doesn’t have a pilot.
Seats are too cramped but overall not a bad experience for my first flight.
At one time I would say they were probably the best airline you can fly but I cant say that anymore theyre okay but this service has certainly diminished so is there treatment of customers
The plane was good and the flight attendant was nice..THANK GOD FOR GREAT TRAVEL.
Worst Airlines. Changed my flight without notice.
Ok. Been flight AA and its convenient. Lovely staff. What else can say about an airline?
Pretty good experience with American airlines. The few times I have flown with them things have been smooth. They kept me updated with any changes and alerts by email and the actual boarding and flying was chill.
Best airline ever. Helpful engaging happy staff. Will not travel with any other airline if I had a choice.
Thank you for your amazing services
The worst airline in the business. Just know when you find a cheap ticket with them, dont expect any service.... When you have the lowest possible expectations (none is best) then maybe its not so bad. But as a frequent traveler i was appalled by their inability to be helpful. Or right their own wrong....
I had good service and my flights were on time but at the end of the day its still an airline.
Very bad. Always delay and no apology
This is my last time i flew these airlines delaying the plane indefinitely. no explanations or updates. I have already missed my flight dock and now stay overnight in a city where I did not plan, in addition, all my meetings on Friday morning, I have to cancel, and they were very important to me. I do not recommend to anyone to flight with this AA and wasting peoples time, creating new problems and forcing me to stay the night and pay for a hotel and a taxi! Done …..no fu…ng more
Attendants immediately came to transport me throughout the airport. I really appreciate having that help.
Great fare. Helpful, friendly staff. I fly with American every time I go from NYC to Green Bay, and other destinations as well.
Wow I loved how the aircraft looked, mostly I am so thankful that I flew standby after missing my flight without having to pay extra🙏
Nice flight. Nice staff. Very professional
No lines, easy check up.😉
Love the airline, friendly staff, always on time.
Better than average airline. The staff is nice and helpful.
Nice flight went to pick up my new baby!
Over booking flights, late take offs, which lead to missed connections and a five hour wait in the airport. Really tight seats and $30 luggage fees on top of the expensive flight. Not a great airline anymore. Overall very disappointing experience.
I dont like the inconvenience of last minute flight cancellations but at least the airline doesnt charge for their inconvenience...they should always offer food vouchers when plans have to change
Best airline in America. I hope things recover after covid 19 set backs, could use better / more friendly/ customer focused gate agents.
The absolute worst! Avoid, even if the only other option is a bus. Never on time. Cancellations likely. Service boorish. Run!
Worst experience, delayed and cancelled our flight. Missed our vacation because of this airline and rude personal. DO not fly with American Airlines!!!
Everybodys entitled to their opinions but I hate flying American their snack suck the stewardesses is are always amazing the seats are cramped is always people on top of people you cant move you cant put anything anywhere they want to charge outrageous prices but yet dont put you in an airplane seat that is realistically sized the bathrooms are ridiculously tiny and you pay so much money you think they give you a decent snacks decent options I mean realistically were three or four steps from being in cattle cars with chairs anyway
Great flight but snacks not to good with cheap sets, but pleasant staff.
Worst airport experience ever. From the terrible weak coffee water to the over priced grapes that taste like toilet water. Never again.
Very disappointed we got there ready to board with our carry on and they told us that we had to give them our bags because they didnt have any over room space ..only to find out that there were plenty available ..i think tht people should put their belongings over their assigned seats
It was an ok flight... but no more snack service... no blankets... sad state of business these days... they have my sympathies
Good flights just got stuck with bad seatmates. Both flights were smooth and easy
A great flight and they treated me great
I had a pleasant flight. Will fly with them again
What you would expect from a major airline. Staff was friendly and warm
Really enjoying their flight service
Polite staff but airlines kept switching the gate that I was supposed to leave from on both legs of my trip until I missed my flight on the first half of my trip
Okay flight but did not like delay due to weather and having to spend night in DCA before I could get flight
Best Airline to fly, On time schedule, Best front desk services...
Always delayed, or canceled flights. Not real happy with this company. Iwas told since due to mechanical issues I would get s free room. But when I inquired with local staff, they said no more available.
A lot of people dont like to fly because of the hassle but I found this journey to contain zero hassles and Im sure thats because of American Airlines and their dedication to their jobs. Keep up the good work and thank you!
They have the worst service, they keep delaying their trips, they have bad customer service, they are not helping at all, my last trip with them was the most hard trip full of many difficulties I was very tired from them till death.
Well I believe that the machine is too large that they do not know what they are doing - the staff is generally unaware how to run their own ticketing system, krappy booking system allows customer to book unmakable connections, to cancellations, to high fees and poorly treated customer baggage,just truly going to avoid them if at all possible - like if they are the only airline to get there - I aint going thanks
This is one of the 3 major airlines I always consider and take before flying somewhere. What I like about them is that they are not that strict about the personal bag you take with you, as long as it can fit between you and the seat before you. Even if you buy your ticket from somewhere else. I also have to add that their service is always helpful.
The worst experience of my life!Overbooking tickets, damage bag and no vouchers for breakfast. More than 24 hours waiting for the next flight!
Very courteous staff on airplanes, need to offer more snacks
Constant issues. 3 flight changes/cancellations and 6hrs later we finally made it too N.Y. , 26hrs later because of mechanical issues we finally made it back from N.Y. it was a nightmare
Nice people. Not a real. Big fan of flying.
I really am torn with this airline the planes are clean and comfortable but the flight attendants seem unfriendly and cold they completely for got my drink order they just asked me what I wanted then forgot to give it to me they just skipped to the next person. The pilots are professional and it did feel like all the times I fly with aa I get to my arrival point sooner than other airlines but its cancelled out by the fact that every time Ive flown with this airline my flight either is delayed or Im forced to sit on the tarmac while a gate opens up so the plane can deboard
Decent flight. They arent prepared if you travel with meds or medical equipment, even after calling them weeks and days before your trip.
Took 4 separate flights in 5 days. No bad experiences. The flight attendants we kind and quick. As a big girl it can be embarrassing to have to ask for a seat belt extender. The attendants quickly and discreetly accommodated.
NO STRAIGHT FLIGHTS ANYWHERE!
It was a beautiful flight love to fly with them again.
Great flight. Comfortable. Good service.
After horror stories from family members telling me I didnt expect great service AA must have addressed the problems because two trips I took were flawless
Would be 5 stars if they didnt have this angry attendant who always seems to be on my flight.
I found price for the ticket a bit high compare to facility I got, had to pay extra for bag, the size of snack is freakin ridiculous, 14 grams like some food to feed the birds or rats. I dont know why they cant offer anything better for the price?
My flight was good
Friendly staff, on time flights, no complaints.
Ill never fly AA again! Terrible service! Sad part my Dad retired from them. Just pure misery!
Flying has gotten to be such a hassleAmerican is about as good as any of the others.Your space gets smaller and smaller and more delays seem to be the norm
Flying first class from LG A to STL and went way out of our way to Admiral Club. and was told it was not for domestic first class. I ask why ?? It is not fair for one group to be excluded. If you are first class that should be enough!! f. Big waste of time!!
Great experience. Gave me whatever I needed for my toddler. Thank you
I was pleasantly surprised by the cost of my trip and also the treatment I received from the TSA and the staff. My trip was really great.
We had a good flight but the seats are tight. Im not a model so my seat was tight.
I missed my flight and was on standby. I was able to get home within 2hrs of my orginal arrival time.
I used American Airlines for a couple times this year and can say only good stuff about this company. The customer service is knowledgeable and helpful.I liked how carefully girl was double checking when i used my vouchers. My luggage came earlier and they willingly helped me to find it.
Flight was on time and inflight crew was pleasant
Nice flying experience with American. Got rained out in DC but they took care of me.
Very poor service. Would try to avoid American airlines in future. Delays and cancellations for no good reason. There is no assistance provided during such circumstances!!
Great experience. Within their power, they always attend to anything I need.
You can finally park at terminal B, hopefully the rest will be done soon. Parking is easy and a nice walkway to the terminal. The Terminal still needs some work
I had a great trip with American Airlines,,,, Ready to go on another trip!
Not bad better Return Flight than Departure Flight.
Helpful crew, specially miss Fatima.Easy ride...on time
Dirty plane...I feel like everywhere I looked it was nasty and dirty. Like the plane was never clean from the previous flight. Or maybe just my area. the empty seat next to mine was equally as dirty.1. Before I sat down I realized my assigned seat was dirty and had food particles and clusters of something white on it. I informed the flight attendant and he provided me with a wet wipes package and a empty clear cup to clean the seat off myself and then told me to put the wipe in the cup and give it back to him after I was done. Which I did.2. There was a snack wrapper stuffed where the menu, safety pamphlet and magazines were located.3. The floor had food and crumbs on it in my area which was very noticeable.4. There was a piece of salad stuck to the I of my menu.5. The drop down tray was even dirty inside and outside. I dont know what the previous person who said there was doing but they were a very messy eater. there was the same white crumbs and food particles that were on to seed on the tray when I let it down as well as on the outside.6. I informed the staff about all my findings. And was provided with more wet wipes to clean out the tray which I did. Although I decided not to put my laptop on the tray because it was gross. The attendant staff was very nice although the plane was not clean. But I dont think that the flight crews fault.WHEN I CAME OUT THE GATE I INFORMED THE WOMAN AT THE DESK ABOUT THE ISSUES WITH UNCLEAN AREAS I WAS ASSIGNED TO SIT IN BUT SHE REALLY DIDNT SEEM TO CARE SO I CONTINUED ON MY WAY.I have upcoming flight I hope its not equally as dirty or dirty at all. IVE NEVER ACTUALLY EXPERIENCED A FIGHT THAT WAS DIRTY BEFORE. I may have to pass on taking American airlines flights in the future.MAKE THE PLANE IS CLEAN PLEASE AND THANK YOU.
The new AA terminal at LGA is impressive with decor. However couple of improvements would help flyers 1. The escalators are super slow. Most of them are too narrow. 2. The walk to the gates D is very long from Security. 3. The walkway between gates# need to keep clear of flyers waiting to board. Passengers boarding at gate D1 isle were blocking everyone heading past it. This was early morning at 6. Rest of the day might be worse. Thanks for listening.
This was the flight where my direct flight home from Detroit was cancelled so I had to go all the way from Detroit to Charlotte and then from Charlotte to New York and when I asked why they said Equipment I said can you elaborate they said No: equipment. American airlines is just awful these days awful awful.
Major delays. Good communication. No alternatives when landing airport was switched.
A gang of bag jackers who dont enforce their own rules. Too many times theyve taken my carry on at the gate just so I can witness countless personal items in the overhead bins.
If you pay you fly only if you want more leg room you pay again but they are a good airline
Rode first class. Have to say the seats are very soft and comfortable. The headrest folds out so your head stays in one spot. Was offered drinks while at gate and while taxiing. Food and snacks were on point for airline standards. Overall worth the first class ticket.
Especially compared to cheaper airlines, American has great customer service
They dont care about social distancing they will pack you on that airplane like a bunch of sardines. Avoid them.
They arent serving any snacks for coach. One flight they only served first class!! Other than that all my flights got in at least 25 minutes early!!😁
LGA check-in process was good. I could not understand why AA international flight was charging for luggage. Plus on the plane, you had to purchase meals, only snacks were offered. Overall not a great experience
Through all of the cut backs (especially those for their high end frequent fliers, which really irritate me. This IS a customer service industry.), this carrier remains the tops. Too bad air travel isnt what it was 30 years ago.
Purchased tickets, when we got our boarding passes found that there was an additional charge fo and a seat. Was I suppose to sit on the wing or in luggage storage if I didnt pay the additional charge??? What is the price of the ticket for??? Paid $40 for an exit seat for more leg room and had the same room as any other regular seat. Will NEVER fly this airline or any of their affiliates.CANT BELIEVE THEY ARE ALLOWED TO GET AWAY WITH THIS!!!!!
Major major delays 4 hours and then there are other planes leaving tho. 940 turned into 1 130 when I should have been where I was suppose to an 1 before. Y all could really use better customer service and move on a better schedule more timely and professional time.
AA is absolutely amazing. Its the LGA I cant deal with. For me its always a hassle getting to where I need to be. I get bad enxiety going toLGA. As for AA I love the experience,the attendants, the leg room. Its great.
Flight delayed and they kept on delaying flight by 20 to 30 mins. Finally cancelled. It was weather related (atleast that what I was told) but the worst part was the gate agents had left the gate hours before they cancelled and were asking to go to rebooking window which had 50+ people standing in line and waiting.
I can deal with flight delays within reason, but the seating is outrageous! No space, you are just about on top of the passenger sitting next to you. You cannot move. Only children can sit comfortably.
DO NOT BOOK WITH THIS COMPANY! I cannot believe the level of incompetence. The flight was moved twice to two different gates. My flight was originally at gate 47. Then it was moved to gate 42, then finally gate C1. I talked to an attendant at the kiosk at gate 47 after it was moved twice and was told to walk down to gate 50 and they will shuttle me over. At gate 50 the attendant told me she will call me when the shuttle arrives. No one called and when I asked it was too late. I didnt have enough time before the flight closes the door ten minutes before its supposed to take off. Im now sitting on standby for the next flight which leaves at night. Its the last flight heading home until the morning. I called customer service and they wouldnt do anything. The company screwed up and wont take responsibility. This is my first time flying with American Airlines and it will be the last! A complete joke. I will definitely urge everyone I know to stay clear of American Airlines as well. Sadly, Im only one person. So Im sure American Airlines couldnt give a damn. They made their money off of me.
Cant complain about their service, clean environment, social distance protocol!
MINUS 5 STARS!!! THE WORST TRAVEL EXPERIENCE EVER! Rude, incompetent, disrespectful, dishonest, apathetic employees!!!Filthy waiting areas. Broken charging stations.Delayed flights. Constant switching of gates.And Canceled flights!!! W Zero compensation!AMERICAN AIRLINES CLEARLY COULD CARE LESS ABOUT THEIR CUSTOMERS!!! DONE! NEVER EVER AGAIN AND IM SPREADING THE WORD!!!😡
Great flight. A lil cramped
Ground staff is the best. Cramped environs are now better
No complaints. A standard shuttle service from New York to Boston. Boarded on time, departed on time and landed early. Plane was clean and crew pleasant and professional.
#bestairlines American airlines always try their best to accommodate all passengers.
Probably the best overall airline Ive used.
Going good leg room. Coming back was tight n monitor plugin was broken, was suppose to leave by 12:32 Pm we left at 1:15 PM. We were in that plane sitting on the runway all that time. Not satisfied at all
Never again will I fly American Airlines, what a horrible start to our vacation with multiple delays and flying international on a plane with next to no amenities available and no offer of compensation.
Great trip with a great airline. They were very professional and have a great record for not hurting anyone with crashes. We sooke to the pilot and they get lots of great training all the time and the planes are maintained. Some low cost airlines were available but you get what you pay for and my family life is worth it.
They could improve on the luggage checkin process. All in all, great service!
Rather displeased with the decline in their service. 20 years ago this airline was something... but now? Oof.
They are stepping up their game with new planes I use them when I dont have any other option but I still a JetBlue girl 😄
Great crew Friendly staff in the plane
Check in was quick and easy. Personnel friendly and helpful.
I dont know whats happening to the airline industry, it used to be a pleasure going places, now its a pain, the airline comes up with ridiculous things every time you fly there is something new, its so unfortunate, there isnt a airline in the USA that gives the consumer positive experience, its just sad
Among discount airlines this one is the most unamerican. What a shame to disparage the name and history.
They lost my bag on a simple gate check, however, worked with me to locate and return it to me 28 hours later
I Love this place so much it has great service and so much more.
7/15/18 8:45 am. They didn’t even offer an apology for the inconvenience. Even though they could have found a different solution- they made me to take everything I needed out of my carry on bag so they could check it in. Because I was traveling to Europe with kids and needed to wait in Philadelphia for 8 hours- I had my computer on me, teaching supplies for my son, books, toiletries etc. I had a shopping bag in my suitcase- which is lucky because they really didn’t care how I was gonna carry my stuff without my travel suitcase. No willingness to even consider my point in the conversation and find a compromise or at least offer a kind apology. That would have made a difference but insteadthey were lecturing me that I should not get upset front of my kids. I didn’t make a scene but let them know that I am unhappy about the situation. Sometimes that is the only power we have left over a situation we don’t like. They were demanding and threatening to take a different flight if I don’t cooperate. We left 15 minutes late - just sitting at the gate- there would have been plenty of extra time to provide a respectful customer service. If you are inconveniencing a person for a service they paid for at least be kind and offer an apology. Or they could have just gave my bag back in a Philadelphia instead of checking it in all the way to Europe. Their careless and lecturing attitude was disrespectful.
Horrible experience in Terminal B with American Airlines in B Gate area. Absolutely the worst airport in the US! No plugs to charge phones at Gate B6 - boarding experience is chaotic. Not a fan.
Constantly trying to up sell me on the flight. Telling me It was a full flight to check my bag. 50 charge. because there was was no room in the overhead for it.It was not a full flight and there was plenty of overhead space.
Liked the service and on-time flights.
I love the American Eagle Planes. The flight attendants are always so nice.
Flight cancelled. No compensation. Got a distressed passenger rate of $300 night which I had to pay for. Next day, the flight crew showed up 1.5 after departure was supposed to happen. Missed connection. Finally got home. Very disappointed.
Good price, adequate service and very curtius people. BZ...
Not so courteous staff. No good leg space. All the sir hostess beared a grumpy face and were not friendly
Having Worked at American Airlines for 17 years, I think its one of the Best Airlines.!!!
Very flexible, staff is helping, organizedHighly recommend
Arrive at 4pm, my 5pm is cancelled, the 6pm is full and Im on the 7pm. It happens. Bring back the Boston shuttle, I couldve least walked to a different airline that does fly planes. Anyway, you guys owe me 2h of my life that Ill never see again.
Our flight got canceled 3 times, finally left 3 hours late.
They fill the plane. No social distancing at all. Contrary to the 50% occupancy BS they print
Great service in these unpresidented times.. covid 19
It was okay I can not believe that they are still charging you $30.00 for your bags in covid_19 ?
Happy with our flight and service.
The only thing that makes Laguardia tolerable to fly through is knowing that American Airlines is easy enough to get through once you can actually get to the check-in.
Good service, improving facilities at LGA and JFK.
LGA is a DUMP - this terminal is the worst - not great food options and I found they closed rather early - they are remodeling, but not fast enough
Best airline. Hands down.
Uncomfortable seats on plane. Rude counter staff
Great prices. Great flights and staff!
Dont fly in before 10 am the pilot wake up announcement is super creepy. also watch what plane your booking of the only enjoyment you will get out of your trip is the water falls show every 15 minutes in the cncourse near the back gates where it is a 100 hour walked to the escalator witch then is another 4 year walk to the doors and a century of waiting in the cab line to be told it is closed.
Flight was good. We used wheelchair assistant. Service was good.
Great experience!
Just another average airline. I wouldnt recommend them to anyone.
Cramped seats. No amenities. Confused, chaotic boarding and usurious pricing on crappy snacks. But its still better than flying United-the worst airline ever.
Bad experience. Paid extra for a front seat with more room. But my seats TV did not work, there was noo accommodation bc of a full flight. So I Paid extra for no reason. There was also no food offered or drinks offered. Not sure if I missed them. Will definitely stick to Delta like I usually do.
THE NASTIEST SERVICE I HAVE EVERRR ENCOUNTERED AND I TRAVEL QUITE A LOT FOR WORK . N E V E R A G A I N !!!! Would love to leave 0 stars but you have to give at least one
My favorite Airlines that I truly trusted for over 35years 👍
I have never had good experiences with American the have to worest policies and customer service that Ive ever experienced
Its an airline. Any time I fly into laguardia its terrible
TSA was great! The seats were just WAT TOO CLOSE TOGETHER.
Hopefully their service will change soon from ok to awesome.
To me their customer service Could be better.
Way over priced , charged for luggage another $25.00Just Flew to NY last minute on SOUTHWEST AIR , FREE LUGGAGE , FREE COCKTAIL WITH A COUPON , VERY NICE FRIENDLY SERVICE .BY THE WAY IT WAS $300.00 + DOLLARS CHEAPER !!!
Ticket agents were extra helpful
Took off and landed safely...oh and those 2 cookies!
I love working with American Airlines, they give me new opportunities. And they give me great experiences into the real career world.
Not so bad way to fly..
AA have to do a better job with the pre boarding, everyone is standing in a crowd waiting to be called. You have to push by people to get to the gate agent to scan your boarding pass.They do not enforce the overhead bin rules either, people are putting their purse, sweater, backpacks etc. taking up all the space for regular carryons.No issues with flight, it was on time.
The flight was packed to the gills. They served mixed matched snack bags. I saw someone get a vegan snack. I received a non vegan snack. What was was that about?No earbuds and the internet never works so you cant watch a movie. The staff is also unknowledgeable as to how you can access the movie.
Not logical how packed these flights are
Good flight with no delay
Total reviews rating 3.8
199 Reviews for American Airlines Inc 2023:
Review №1
2021-12-31Have been flying American for years and I find the quality to be consistent. The terminal B is new and seating was mostly clean. Be prepared to walk as the escalator was out of order to gate 30 and others. A brisk walk on a ramp and your at your destination. The employees are friendly and dress professional. Improvement could be made to give more attention to passengers. I usually dont fly first class but had a credit and found the flight to NY pleasant and the attendant was attentive to my husband and I. People seem to use wheel chairs with no need but to get on the flight early. There seems to be a pattern. Flights seem to run on time and I am satisfied with this airline but they need to instruct people more clearly when the plane lands to allow passengers to exit in order of seating. Also, when boarding call groups, people need instructions as some just dont know. Flight 1886 to Charlotte, no instructions from crew as pilot said prepare for take off, too busy on cell phones. I will stick with American as the flights are the most direct.
Review №2
2022-03-26Was told my carry on wouldn’t fit in the overhead compartment using the sample at check in. I told the attendant it fit on my last flight, which it did. I removed a large section of the carry on to make sure it fit and instead she just checked it. I get on the plane and the compartments are double the width of the samples, huge in fact. Those sample compartment are NOT representative of the actual compartment size. Take a look at the actual compartment size. These are huge in comparison.
Review №3
2022-05-18Rating for the AA-JetBlue partnership. It doesn’t work: 1- if you book a JB flt on AA, you cannot check in except at the counter in the airport- you know, the decades-old Old-fashioned long-line way. Even though I had an AA & JB record locator! If you’re and admirals club member, you can’t use it before your flight in Dallas nor JFK, and I’m sure others…. Because AA & JB are in different terminals. So goodbye to that benefit. I also didn’t get 1/2 price on in-flight food and beverages without a JB AMEX card. So now, in addition to my AA $450/year black MC, I’ll need a $99/year JB AMEX. Bottom line: I’ll book with the airline I plan on flying in the future. AA & JB needs to better explain how this partnership works. Meanwhile, staff 5 ⭐️, on time JFK-LAX-JFK 5⭐️.
Review №4
2021-12-20I understand holiday craziness, but today their customer service was unacceptable. I have been a customer of American Airlines for years, flying with my 15 lb, 9-year-old, quiet, super friendly cockapoo. She is always with me, and I fly easily 6-8 times a year. You can do the math. We’ve used her same carrier for 9 years and it’s worked splendidly. She fits in it, she enjoys being it, and it’s regulation-size. Well today, I was told I had to take her out of the bag, and my dog had to, on her own accord, walk back into the bag and lay down. I informed the woman behind the desk, that that would indeed not happen, and it did not. Meanwhile, there were 2 chihuahuas next to us barking incessantly at my dog, making her even more nervous. So I then had to fold, manhandle, and force her into her case and zip her in. The woman behind the desk informed me that my case was “too small,” to which I informed her calmly that we had been using it for 9 years. To which she rolled her eyes at me and said, “well then you’ve been breaking the rules.” I was never given a reason these rules were now in place, or when they took affect just barked orders at like an idiot. They obviously don’t understand dogs or customer service in any way.
Review №5
2019-10-24One of the worst flights to take. Will stay away from now on!! Always something going on.
Review №6
2022-08-08Its seats are very welcoming, good atmosphere. in each trip they give Snack
Review №7
2020-03-14Very pleasant experience, flight attendants was very nice and somewhat relaxing
Review №8
2020-11-08My favorite airlines, cheapest rates and the best routes to fly.
Review №9
2020-07-30Good service however if you land in LGA you will need to walk about 15 minutes to get your luggage.
Review №10
2020-08-15Always pleased with the service American Airlines provide. The minute you check in, the ticket counter agents, gate agents and Flight Attendants have always been pleasant and helpful. Planes are maintained really well and with the Covid pandemic, cleaned and disinfected.Nothing but praise for one of the best/better airlines in the world.