Credit cards
Yes
American Eagle Outlet in New York
Categories
Location on the map
New York, New York County, New York, US
Payments
Phone: +1 212-219-4600
Site: https://storelocations.ae.com/us...
Site: https://storelocations.ae.com/us...
Opening hours
- Monday:11AM–8PM
- Tuesday:11AM–8PM
- Wednesday:11AM–8PM
- Thursday:11AM–8PM
- Friday:11AM–8PM
- Saturday:11AM–8PM
- Sunday:11AM–7PM
American Eagle Outlet in other cities:
Comments (167)
The staff customer ratios is amazing and the store is well set up
The saleswoman Candice was amazing! She went above and beyond all expectations. This location truly knows how to tailor an exceptional experience to their guests stopping by.The clothing style and collection at American Eagle are excellent! I certainly look forward to my next visit to shop at that store.
Came here yesterday to buy clothes... It was my first time being in NYC. The store is very clean, and the staff is very nice! Thank you JASMINE for going above and beyond to help me find the jeans that I was looking for, and for taking the time out to explain to me how each design fits and for looking up to see what jeans you had stocked. I really really appreciate everything you did for me! It made my first time trip to NYC from OHIO that much more special, so Thank you again!! Youre AWESOME!!!
I had the most amazing experience while shopping at the Soho store!! the sales associate Candace literally exemplifies what a perfect shopping experience would be. she was not only amazing but so genuine
Most of my experience was great - helpful fitting room employee and I was able to find what I was looking for (jeans). The reason for 4 stars is due to a strange interaction. I was there at about 7:10ish and had someone come up to me to ask if I was finding everything ok. I asked a question about a pair of jeans and asked where the fitting rooms were. The employee answered my questions but then proceeded to say “we close at 8” and it felt so strange. I wasn’t there 10 minutes before close and I made it pretty clear I was going to make a purchase so again, it just felt unnecessary to make a customer feel like they’re doing something wrong. Other than that, good experience.
If you want to find New York City finest this is one of the places.
I love it, all sizes, workers kind on the ball.
Granted my friend and I were the only customers at 7PM, the Manager was screaming at workers in the middle of the floor saying that they’re the lowest in the district and they need to make more sales- that made us super uncomfortable.I was looking for a shirt and someone stood up right behind me, touching me and said “WHAT SIZE ARE YOU LOOKING FOR?” Super aggressive and scary. She and her coworker looked together, said sorry we don’t have it. They walked away. I searched and found it within 10 seconds.As we were leaving, the girl with glasses standing by door was going to open the door for us to exit, and her coworker or manager yelled from the other side of the shop “Don’t OPEN THE DOOR” and my friend asked if we could leave. And she said yes but the other girl doesn’t have permission to open the door. As we were walking out, the manager who is shorter with glasses, was having a loud argument with a coworker about how many registers should be open with a certain about of customers in line.My experience was uncomfortable and I will not be returning. Employees should not be treated the way they were.
Great clothes and kind staff.
The manager at this location named Nicole was outstanding, she made sure that i was content and had everything i needed. she also rung me on the cash wrap and was so genuine and she rung me up so fast and i did sign up for that credit card because she convinced me. so i will be back to shop. thank you Nicole for an amazing experience.
Good staff and one is always at the front door to welcome you upon arrival.Cute little sweats that everyone loves to wear.All there clothes are branded with their logo.I like the calm colors they offer, the cute thermals and t-shirts are good for layering.They have wonderful sales and good quality cotton.Best buy: Ballet slippers under $30. I love mine and they sell them in all colors.
This is a large store with a great selection, the sale area in the back of the store is usually pretty clean and organized for how much is there and how many people pass through the store a day. The associates are friendly and helpful, and I havent ever faced too long of a line here. It has a corner location right across the street from the subway making it super accessible.
I was hit by a car in a hit and run on 5th ave and came here a few days later to buy shirts that my cast could fit through. The staff was super helpful and even rang up everything for me and brought my new purchases to the dressing room so I could leave in something comfortable. 5 star service
Aerie has the most comfortable and affordable underwear! Its sexy, tasteful and fits amazingly. The swim wear is also great, with many styles for all body types. The staff is always helpful and will find you any size you need even if its not on the floor.
They very recently not even three week ago had bed bugs and still kept the store opened. General manager threatened to write the staff up if they spoke about it. Costumers was literally buying clothes with bed bugs on it, their staff found them on the clothes, they kept the store knowing they had a bed bug infested and still sold merchandise to costumers even before they got the place treated.
Weird store setup and some of the staff are much more competent than others but still courteous enough. Not much selection for Aerie anymore but great if you are looking for jeans.
Great store, big and super organized, staff found my sizes quickly and always asked if how I was doing if i needed help. they were helpful and helped me find clothes that would look great on me too. I shop alot and this is by far my favorite american eagle.
Very helpful amd patient staff.I ordered a parka coat online for christmas but didnt like the color or look of it on me. I went to the Soho branch to return and the associate helped me find another version in store. I found a black version and decided to take it. However the store price was much more than the online price. The associate honored the online price after I showed it to her from my phone. My coat is super warm and comfy.
Outstanding service honouring discounts. Thank you Natalia!
Very well trained staff. Was helped all the way from the entry through fitting room to check out. And there was a good choice of apparel, too! Entered just out of curiosity, left with a big bag of goodies!
The service here is above and beyond. Everyone here is so nice I legitimately leave feeling like ive made a friend. Jean shopping is hard but they are with you every step of the way until you find the perfect pair. I shop here monthly.
I was recently here for their Aerie sale where you try on their new bras to get a promo card that reveals $5 off any purchase, free bra or panty. They have a huge selection of Aerie bras downstairs, that comes in all shapes and sizes. When I went, all the bras, even the ones that retail for $50 were all on sale for $20, on top of that, I could use the $5 off coupon and they came out to only $15!! Great deal, but they come and go very quickly!
AE This was definitely a disappointing trip. They took away the custom printing shop and I came up from Maryland to get some custom work done by Jenna. Ive had work done before by Orchid who did me wonders on my design. Terrible subtraction. So frustrated.
Very cool shopping experience...
3 floors of clothes from a company trying to reinvent itself. Seems to be doing a better job than the other A brands we all grew up with at the mall in the 90s (looking at you, Abercrombie and Aeropostale). Advice: Underwear downstairs, mens upstairs.
Unlike hollister across the street this store was a beacon of heaven and a huge relief of weight off my shoulders. it was a fantastic shopping experience. every staff member was more than willing to help you even if someone already was they would help eachother out to make sure you are leaving the store a satiasfied customer. i will always go back to this american eagle. thanks for all the help :)
Great staff . Found what I needed.. hand sanitizers every where,,, staff doing a good job.. keeping customers safe and satisfied..
The team of associates here is unbelievably helpful, friendly and supportive. I dont think I have ever felt this welcome in a clothing store!
Very nice place to shop, go to the back of store, Urban Necessities a hypebeast stop to shop. Good prices tons of hard to get sneakers also. A must!
Very nice underwear! Both the style and the comfort. I totally recommend. Nice t-shirts as well.
The place is nice looking and has a decent selection of clothes, but the staff is just rude and doesnt pay any attention to customers or customer service.
Great clothes, although the prices seem to have risen over the years. The staff at this store are very friendly and accommodating.
Super helpful and attentive. The employees that worked there really put the effort to help me and I finally found what I was looking for.
Nice store with 2 floors and a basement. Staff is very helpful and attentive. Store itself is clean and well-equipped.
People here is nice. At leas on my visit. Prices are normal. Not much offers but I prefer this awesome customer care rater than cheap prices
No customer service at all. One of their sales assistants pushed me to another assistant and after all they wont be able to find the model (not even size) they had on display. They do not even know its name and stock where it were located.
I love this store. It is the only place I buy my jeans because I know how theyre going to fit
Was in and out. Not that pack. One of my favorite stores for jeans but i was returning a item from online
You need to download an app to see the prices of items in back of shop, even though theres 3 printed tags clipped to each shoe... half of the used items are dirty, ripped and still basically the price of new.. this location is a joke. Skip this place
Great customer service from the retail associates. They also have an elaborate selection of jeans, and everyday accessories.
Friendly staff and nice big store which is kept orderly. Sadly they dont have as many Sunnie colours as I had hoped, otherwise great!
Super neat! The Jean shelf is unreal. The whole place is super upbeat, great music and the staff is really nice
Helpfull and a good product and prices,first time ever to buy jeans that fit perfectly.
Everyone that works here is REALLY helpful! Lots of staff and they all reach out to you to see if they can help you with anything. Very good experience!
Excellent customer service ! The staff was very helpful, polite and attentive . Best customer retail service thus far.
Staff is incredibly helpful - a product I wanted sold out online and they found me the last one in stock!
Staff were very helpful! I bought some nice jeans there.
Many selections and staff are friendly. Definitely would go back to this store whenever I am in town
Nice store. Decent amount of changing rooms and the employees are very helpful.
Love the service!! I always find something, just needs more kewl graphic tees for women
Here is very nice and super price
Excellent service and vast amount of option of shirts. Alsothey have greatest sale i seen.
Great selection. Style and easy to find PS/XS sizes that fit well
The best slim straight Jeans ever with discounted price
Awesome staff! Really nice clothes for all ages!
I didnt know they have a Sneaker spot in the back Ill definitely be coming back
Had a good selection of clothing
There is pinball game downstairs (and possibly other arcades) for when you wait for whoever you came with :)
They are very irresponsible and they do not know how to work so I will never return here
Nice. They have a downstairs area dedicated to sexy/cute bras and undies.
NY baby!!!!!! The bomb!!!! ( Im bias, I love their clothes, do much!!)
If you need to go to A&E in NY use this shop. In my opinion it is better than the others.
Great jeans; girls, try the super highrise jegging jeans 👖, extra flattering.
First time trying Arrie brand. They got really cool stuff.
Sales here sucked and clothes were extremely limited
Because it has sales and the clothes are stylish and comfortable and feel good
I was in and out fairly quickly on a Friday, midday
Great service, especially James, who made us feel very welcome!
Great place to find offers. Nice clothes
The personal is very attentive. I will definitely go back.
Youll find womens jeans.
I love AEO. This store is pretty big and convenient when in Soho.
By my photo i uploaded, i do shop at America Eagle:Outfitters! Plus my first time visiting in New York City on GPS...
Good bargains right now
Excellent store very good interpretation of denim
Aerie is always a fun shop, its my girlfriends go to.
I just went to the store on Broadway in midtown Ny excellent service
Worst service! They thought returning process took too much time. So they just ignored me
My wife likes it here
Super friendly staff helps me returning.
Friendly staff, all the time
Good stuff, helpful staff
The staff at this location are very friendly and helpful.
My girlfriend’s new favorite store!
I love how the close fit me , the place is always need.
Always great bargains and customer service
A lot of selection to choose from. Welcoming staffs as well.
If youre looking for AEO and Aerie, this is a store that sells those things
All the limited shoes, no refund no exchange
Pretty big and usually well stocked
I have passed over there only
The best❤
Small but well organized a location
Friendly, courteous and professional staff! 😁
Taste!Quality!Nice place to relax.
They should expand their selection
Terrible customer service from Naydalis Saldana.
The BEST customer service!
Great place love it.
Great collections, good price
Great service and nice stuff
Yall really left the alarm on my shirt
Really nice staff.
Love AE
Nice
Great
Great customer service
Top
Great quality stuff
Ots a cool place👍
Nice place to shop
Nothing special about the store
Great service and price
Big shopping options in that shop.
Favorite store in Soho!!!
I like the clothes
Typical American Eagle...
Very pleasant
❤❤
Go
Great
Son favorite
Cool
Nice clothes
Nice store
K
Good service
Friendly
In addition to the standard clothes in this store: really huge selection of streetwear and limited shoes. Cool system with which you can scan every shoe with a smartphone and thus can see the price per size directly without asking employees. Here can spend some time. And you can write on the wall :-)
Quality clothes, but its not an outlet, the products have the same price as all stores
Very good quality of clothes but very expensive
Very nice store and lovely items. Lovely staff
Very good clothes
A wide selection of clothes on several floors: Men Women, Lingerie.Prices are good for the quality of clothes. There are many different sizes and styles.Vendors are always very helpful.
Little assortment of sizes and more expensive than before
Your very knowledgeable associates. And kindFirst class facilities! Very 👍 good discounts !!!
Good business!
You have everything you like, very good!
Excellent attention from the staff
There were no sizes!!!
Good
Good clothes but wait for the offers ...
Good
Cheap prices, often discounts, recommended!
Very good little amcsi clothing store! The sellers are very kind!
The underwear here is of good quality and looks good!
I like the clothes in this store
Good customer service
Very good clothes
T-shirts and sweatshirts not very expensive
Very well
Very good
Only rescued by offers
Excellent
Good attention
Excellent
👍
Total reviews rating 4.4
167 Reviews for American Eagle Outlet 2023:
Review №1
2022-03-29American fashion brand for man and Woman nice quality products, promotions all year long
Review №2
2022-07-12The Early Bird Gets The Worm. At American Eagle I had an excellent experience. I went in the morning, and had the privilege of shopping w/ very little people around. The staff was super attentive and driven to make it happen for me. It felt good. I was greeted upon arriving, attended while looking and offered options when an item was not in stock. Every encounter was professional, but personal in a sense the staff wanted to make it memorable. I thought that was really cool. I dont shop much, but Im going on a yuge vacation and I could use a few pants. In the changing room on the mirror I saw an ad for 15% off, so at checkout I created an online account w/ Crismely who was very polite, clear, helpful and fast behind the counter. I am very happy to have stopped by. I just wish I had gone there before I went to the other stores. Ill be shopping online for sure. Thank you.Update: Yeah, made a second visit but during a midday and this staff was horrible! I guess the service here is really a hit and miss. Leveled down to 3 stars.Worker stated jeans were unavailable in my size but I found it on the shelf after all. Women at cash register wasnt too friendly, but wasnt rude either. I guess some people just dont know how to surprise and delight and create memorable moments.
Review №3
2022-03-30Just purchased 2 pair of sneaks (860 & 990). Dante our associate was excellent (very kind and helpful). He took his time with us to analyze and pick out the right sneakers. Very thankful to him for his insight and consideration as well
Review №4
2022-08-18AE SoHo Store, (not an AE Outlet Store anymore).Good staff, only 1 floor was open when I visited on 2022 August.Not a big store but a nice AE Store.
Review №5
2022-01-11Today, I did go in the store in the morning to do a return. I did just go in there to get my money back but the cashier Nicole was trying to talk to me to do an exchange. I told her the style I liked and she was able to order three different jeans for me which I am waiting for. But the way she convinced me to exchange was outstanding and she did sign me up for rewards so I did get to save money. Thanks to her I will be coming back.
Review №6
2022-04-09Great summer clothes selections. Camile and the store manager helped me at checkout, Camile is so patient and helpful. Thank you for this great shopping experience, will highly recommend this store.
Review №7
2022-06-29Was literally followed around the store and berated every time I put something down. And then again lectured unkindly in the fitting room. Don’t recommend
Review №8
2019-07-30Great customer service and a great selection. Very helpful, they even offered to contact other stores and drop ship the items to my house. I really liked that as it didn’t add to the items to my luggage on my return flight home. Make sure to take your picture and get out on big billboard outside. Too cool
Review №9
2022-04-20I like American Eagle store.
Review №10
2022-01-06Bad experience here today. Went to do a return and cashier with curly blonde highlighted hair was very rude and had a bad attitude for no reason. Besides that other associates were giggling in the background as she was attending me saying something to her. Worst experience ever . Hire new associates with better attitudes who want to help customers .