Kerbside pickup
Yes
American Freight Furniture and Mattress in Syracuse
Categories
Location on the map
Syracuse, Onondaga County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 315-445-0700
Site: https://www.americanfreight.com/...
Site: https://www.americanfreight.com/...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
American Freight Furniture and Mattress in other cities:
Comments (199)
Steve and the staff is very professional and very nice Ive gotten a lot of help from Steve hes a very fair and a very kind sales men very pleased with his service
Customer service was awesome 😎 the best furniture store I’ve ever been to. Just overall great!
Easy quick experience. Pointed me right where I needed to go. Guys were great and the price was excellent.
Steven was an amazing help when trying to find what I was looking for this morning . He was professional and very helpful . Will be back to see him very soon !!!
We had a great experience at American Freight Furniture. Steven went above and beyond to answer all of our questions and look up product inventory for us. He was knowledgeable and personable. From here on out I wont shop anywhere else! Thank you to Maurice & Cle for all your help, you guys are true professionals.
My girlfriend and I needed to furnish our new place and our first stop was American freight and we’re so grateful we went because it was our first & only stop ! We found everything we needed and wanted right there!Within our price range as well as an awesome discount and experience...Steven was the best ! He was so helpful kind personable &professional the entire time! Answered every single question we had! Great with our son! He was soooo patient with us too, we swapped out several pieces for another and he was more than happy to do it as well as answer more questions about those pieces!! We got an entire bed set couch table swivel chair and it was all for a better price than wal Mart!!! Plus the discount !! And 5 year warranty!! Today we were expecting it to be very chaotic and it was the complete opposite and painless!it honestly felt like we were being waited on and pampered.... lolThank you Steven and American freight for such a wonderful experience shopping for furniture we WILL BE BACK SOON!Chris & RuthiePs. if we could give more than5 stars we would!
The prices are too high you cant do the same day credit without the credit check if you have a chime account you actually have to be through a bank thats local and the prices and their supplies of what they say they have dont match at all
Great prices helpful staff, Steve is the man... got my whole house set in a day... great service
I had an awesome experience with Steven and Jeff. They were patient and answered my million questions without aggravation. What I liked the most is they were able to give alternatives for things not available and the alternative I liked the most. . I was literally able to get furniture for my whole house for under 3400 bucks. I will definitely shop with them again. I can never thank them enough for their help.
Great place! Amazing staff. Steve was very helpful, will be recommending to others
Recently went in to purchase a new bed frame and box-spring, the staff there made it really fast and did an amazing job of breaking down step by step how all the finances were spread out, and it genuinely felt like they wanted to make sure I got the best deal possible for what I needed, no obnoxious upselling no hassle, just a great shopping experience and Id recommend it anytime. Special thanks to Cle and Steve for helping me out that day, they were amazing!
Steven as extremely helpful and friendly. I appreciate his customer service.
AWESOME CUSTOMER SERVICE , INSIDE THE STORE , FURNITURE IS BEAUTIFUL & GREAT QUALITY, AT A AMAZING PRICE . MANAGER IN THE STORE IS SO AMAZING....RECOMMEND!!
My wife and I were setting up our son in an apartment for school. Since we were from out of state, my wife did some research online prior to traveling to Syracuse. We checked out a few places but returned to AFF&M quickly realizing they had everything we needed at a reasonable price. The items were in stock and delivery met our schedule. The staff was very helpful and friendly. The products we ordered required assembly and it was fairly easy and the quality of the products looked good. Some of the hardware for the headboard had issues, but it was resolved without question. I was actually heading to hardware store but stopped at AFF&M first and was very grateful they provided everything needed to complete the assembly.
Steve and ramir did absolutely everything in their power to leave me with a smile. Never a bad experience with these guys! Come here for all our furniture no questions asked
Steven was a huge help with me! Wasn’t sure exactly what I wanted and he pointed me in the best, most affordable selection. Thanks again! Highly recommend!
My sons and I stopped to find beds for their first apartment. So you can understandably get not wanting to spend alot of money. Since we already are alittle over. But Andy and kyle were great. After knowing exactly what was wanted and price range, they did their magic.
Steve & Maurice always offer best customer service when I come shop at this location . Never disappointed!
I live their stuff. People very pleasant and respectful as well.😀
Very friendly staff. Helped me find the furniture I was looking for!!
I purchased a sectional and due to no fault of the store I was unable to get it for a month. The manager Steve went above and beyond to make sure I was happy. When I came in to pick out a different set Josh was very helpful and he made sure I was satisfied. Thanks guys.
This is in behalf of my grandmother who bought a sofa from Delaney and the customer service from Jason. They were all very nice and helpful with getting a loveseat for my grandmas new apartment.The sofa is very nice I would go there again!
Steve is amazing!! Took such good care of us, highly professional and personal!
I recommend this store to anyone who is looking for any type of furniture for their home or apartment. After a very long day of work I had to order a bed for my son who is moving into his own apartment I didn’t have a lot of patience didn’t have a lot of money didn’t have a lot of time and Steven‘s voice and his demeanor was so right word so doesn’t sound salacious helpful. He even research his stock show me something in my price point did all the contracts made it work he made a process that I thought was going to take forever take minutes he is fabulous.
Steven was absolutely delightful great customer service. He made me want to come back and shop again. Definitely Recommend his assistance when visiting the store.
Maurice was a great help,will come back again because of him
We showed up when they were getting ready to close and Steven helped us out. We bought two mattresses and the whole thing was very quick. Steven was great!!
This place is a huge joke. Yes the prices is better than places I have found but I dont think its worth the trouble. The manager talks me and my boyfriend right into a new bed and bedroom set. Told us hed throw in a night stand. We get home to see we were charged full price. Went the next day he wasnt in so didnt get the discount. Took an hour and half to get our stuff since nothing was ready. Then told we need to find a new mattress ours is damaged so very upset we chose a new one and they decide to give us original one but will give us free mattress protector and mattress just has a small stain on bottom from warehouse. The delivery guys also waiting to get their stuff tells us up front that the products are damaged here. Needless to say they took nothing off our bill and manager twice is supposed to discount nightstand but hasnt. The whole place is a joke. They all sit outside and no one exchanges any info and very unorganized. Never again
Great customer service,better than expected
Steven was absolutely amazing, professional and wasted no helping us find what we need with the best deals. Definitely my SPOT from now on
We bought furniture from here part of it was delivered on Saturday minus the recliner I called over to the store and was told that it was damaged they would deliver one on Monday never happened called Tueday they said it was the wrong one that came in they would send someone over to the Cicero store to get one it would be here by Wednesday never happened I called Friday and was told that I would have to pay for another delivery then was hung up on over the past 4 to 5 years we have spent close to 4 - 5 thousand dollars and to be.treated the way I was I will never buy another piece of furniture from them stay clear from the liars.
Great group of guys. Great customer service
Steven was great, he was so helpful in finding the perfect bed for me..super friendly!!! I will definitely be sending people here
Ive been here two times now and it was a great experience both in the customer service by Steve and other employees and the delivery of the items I ordered. I would definitely recommend coming here if you’re looking to remodel your room and find new furniture!!
The professional and expertise from Steven made the ordering process so easy! I will definitely be ordering again soon from American Freight Furniture in Syracuse! Thanks again!!☺️~Susan A. & Danyelle A.
The staff were very enthusiastic and helpful! Its always a pleasant experience shopping there. I was very indecisive at first but the staff were very patient, did not rush me, and helped me ce to a decision with their input and honesty. Im very happy with the quality and price of my furniture. There were some stock and shipping issues that came up, but the assistant manager Juan took care of the problems himself. He handled it very swiftly and kindly. I didnt think I would shop there again but Ill probably be back in the future. Thanks guys!
I had such a positive experience working with Shelby, Clay, Jay and the the whole team from American Freight. Not only were they very personable, but they made sure the products that I wanted came in on time. I absolutely love my new bedroom set! The prices are unbelievable.
I went in looking for a reasonably priced sofa and I was greeted by a very nice gentleman who was very eager to help me find what I was looking for... I had the pleasure of completing my sale with the regional manager who was very very very sweet and helpful. I will 100% return to the store for any further Furniture needs I may have. It was truly overall a great experience and I just want to say thank you very much to the staff for helping accommodate my needs!!!
Bought kitchen and living room sets on 1/31/16. Had awesome experience there. Greeted and helped mostly by Juan but did have some positive interactions with some I do not know their names. They put up with my quirky, indecisive and weird ways. Offered assistance, offered product services, and would enthusiastically check on items I would inquire about. Helped me put some furniture items together which led to me purchasing more, they helped me set up delivery, they took care of almost everything and now all I have to do is sit back, relax, and enjoy the furniture. Also, their shippers were just as enthusiastic! Hardworking and fast!! Pleasant experience overall! Thanks again you guys!!
BE VERY AWARE OF THIS PLACE. STAY FAR AWAY!!!!!! IF I COULD GIVE NO STARS I WOULD!!!!!!!!!!!!!Purchased a couch. They were very nice in the store however turned out the salesmen put the wrong phone number in when it was told to him several times. I did not realize the number was wrong on the bill till the next day after waiting for the delivery. I called and they said it will be delivered after 8pm. Then recieved a call from them it would be delivered in 45 minutes, ( that call was around 5pm). When no one showed up I called back and they said the truck broke down so will be after 8pm like they told me. They delivered the couch with an SUV. Noticed a leg was missing and mentioned it. The gentleman said nothing because I saw it latched together. Once latched together it obviously should have another leg. Called the store and they said we received the floor model and there was no leg there.I called back to speak with the manager and was the same guy that sold us the couch a d delivered it. He went on to tell me it was a sale item and said it was on the price tag. I told him it was not on the tag. He went on to say it is fourth of July sale a d once again I told him there was no sale on it, I paid full price. After all said and done. They have done nothing about it. He claims he tried to find a leg for it but he would have to order it. After buying warranty and all there fees couch was a little over $800.00 and then charged $70.00 for delivery fee. (Stupid me gave him 10.00 tip for delivery) so when all done almost 900.00 to have a couch with a missing leg.Very disappointed on how they handled this and did not offer to fix the problem.We were never told it would be the floor model we would recieve and pay full price. Never had a sale as in tag on it as they tried to claim then change to a fourth of July sale.They got there money and that is all they cared about.Will never purchase from this store again.
I purchased a Sectional Couch,they didnt have the color I expect, but the color I did get was even nicer than the color I was normally suppose too receive. Nylazia made sure I got my furniture without any delays. Then I would like too thank the whole staff. Great!!!!! Customer Service. Speedy deliver. Thanks.Sandra S
Friendly, customer-oriented personnel. The staff helped us pick the right mattress for our budget. The customer experience was simple and easy. There was an issue with the mattress in stock of the variety that we had ordered. However, the staff were very helpful and willing to upgrade our purchase at no cost to us. Overall everyone was helpful and allowed us to choose an affordable mattress set.
I called about a piece of furniture to see if they had in stock. Was told yes they have it. Drove 40 minutes to get to location only to find out, they dont have it. Extremely disappointed! If they had a substitute then that would have been okay but nothing so I wasted time and gas to come home empty.
The store has a ok selection and affordable prices. However, sales associates are only friendly and care when they are making the sale. They missed really good information. The delivery fee you pay only in cash. They do not do assembling of the furniture and this information was never mentioned while at the store. I bought a bedroom set and it is pretty but it was tedious to assemble. The instructions are horrible to follow and it was missing parts. If you can afford going somewhere else, please do so before buying from these people.
Juan & Daquan had a great costumer service. The assembly and delivery time was great for our family. They were so helpful and interacted well with everyone. Also, they were knowledgeable about the product. Lastly, we love all of our furniture.
I had the best experience! Maurice was a great salesman very professional and exceptional! I will purchase from here again!
Wow! What great furniture they have at affordable prices! I can furnish my whole apartment without going bankrupt. Marie is awesome, knowledgeable and fantastic. She made shopping and buying easy and stress free! Cant wait to come back!
About a month I wrote an extremely bad review, which you can read below. To recap, I was extremely upset about a warranty on my couch I had purchased or so I thought and when I went to use it, it wasnt there.. Thank god for edit, because I am amending my review. Joel , VP of sales called yesterday and started by apologizing for the delayed response, they try to check the reviews weekly. Joel wanting to make this situation right gave us a credit and replaced our couch, with a better one. My husband and I worked with Grace and Dequan and to be honest a much better experience than the first time and we really appreciate it. I thought maybe it would be awkward because of my review and it wasnt at all. The whole staff that there was really great! They did go above and beyond with the customer service this time. Joel and Grace, I just want to say thank you so much for making this right, it is employees like you that help make a business successful. We will be back and we will recommend you to our friends and family.I have had nothing but issues with this store. When we first bought our furniture it was several hundred dollars more than it was advertised on their website. When we said something, we were told that our furniture came an extended warranty in case of rips and tears. When our furniture was delivered the couch was wrong and tables were all dinged and banged up. It took them over a month to deliver the replacements. I just called because I could not find my warranty on the couch and and according to the manager, I dont have an extended warranty and he does not know why the sales person would tell us that the price was higher because it included an extended warranty and that there is nothing he can do. You get what you pay for. You will pay a little more from another company, but at least the extra warranty you pay for is there when you need it. I will never buy anything from this company ever again and I will never give them anything but a bad review everytime!
This place is NOTHING short of a nightmare. Broken furniture unprofessional employees (management). Then their finance company charges an ungodly three digit interest rate on furniture that is delivered on a different day than what was scheduled and 4 out of the 6 sectional pieces are BROKEN. The original purchase was done the first week of November made all my payments with the finance company but still there is no resolution for the broken furniture and its now January. My son was injured by a nail sticking out the back of one of the pieces & at a loss of what to do or how to have it replaced or removed. The store manager assured us that if we went through the finance company we would not have to make a payment until we received our furniture that was also false. The store and the finance company expect me to keep my end of the contract, but they have not kept up their end of the contract. Whenever I call the store there is no answer, and they do NOT return calls even when I do leave a message. I have tried through Grace in the corporate office and she too is unwilling to resolve this issue. I am not sure if they think because they have a day off our furniture isnt broken. We missed three of the familys holidays because this furniture is unsafe and I am not going to ask my family to sit on the floor. There is a reason why they say ALL sales are final and this is it....... so if u think u might want to consider American Freight or American First Financing do yourself & your family a favor and RUN.
Worst place to buy any furniture. My daughter bought couple dressers. One was damaged. Returned the damaged dresser got another one with the same defect. Asked for her money back manager would not returned her money. Very unprofessional. Very cheap furniture not worth the price. Never again. I would not recommend this place to anyone.
Came into just look and asked about lamps and a twin headboard. People were helpful , kind and polite. The manager and staff made the experience comfortable.
Steven @syracuse n.y location was a great customer associate ,very friendly ,helped me select the perfect beds I was looking for ina very timely manner also took the time to follow up with me about a sectional I was interested in,american freight gave me a good customer service experience thank you
We had bought a king pillow top mattress and two twin mattresses about a year and a half ago and the mattresses have dips in it. The quality of the mattresses seem great when you go look at them but they do not last long at all. I called today to see if they would help us with getting a new one or if we had a warranty and the women I talked to was vary rude and asked me all the questions about my account that she should have already known just looking at her computer. She was completely clueless. I will never buy a mattress from them again
We had a fabulous experience here yesterday. Daquan was extremely helpful, and we got a great deal on a queen bed, split box springs, frame, and delivery. The bed was delivered on time today, and they did call and let us know a half hour before they were coming. The only reason theyre getting 4 stars instead of 5 is because the salesman we worked with before Daquan gave us some wrong information.......So, when in doubt, make sure your salesperson checks with a manager before finalizing your deal. But we are VERY happy.
Meh, it could be better. I walk in to buy a bedroom suite. The prices are really good, but the quality is not as good. This is not an issue if youre single, but children can wreck furniture of the best quality. I wanted to place the suite on layaway, which was okay, but, big but. I must visit the store to make payments. No way, if I can pay all of my bills without writing a check by hand, or using a postage stamp, I should be able to make these payments the same way. A rival furniture store will let me use online banking to pay for my suite, and the furniture is of much better quality. Generally, I did receive decent service when I walked in the store.Update: After a much more expensive furniture store had too many technical problems with its web site, Ill head back. I wont need lay-away, Ill pay up front for all. Ill update the review to 3 stars.Ha! American Freight had the last laugh. I returned to buy a bed room set--no law away needed. The prices for all are very reasonable. The quality? Well, there is quality, but the standards were not too high. The furniture is very basic. This is fine for a single male, or a couple with no children. Delivery was 2 days later than expected. Ron could have been more realistic about the delivery date, but he chose to set my expectations higher. None of the pieces were delivered on the day Ron gave me, so I canceled my plans to stay at home for no reason. The same evening ( @ 8 PM), Juan told me that the furniture would be delivered the next day, Saturday. All was delivered (delivery fee paid), except one piece, which was delivered on a Sunday (no charge). The set didnt show damage, and the delivery guys (independent contractors) were superb. Overall, the furniture is not fancy, just basic, it works. Back to 2 stars due to the incorrect delivery date I was given. I like to be outdoors when the weather is agreeable, but I had to stay home. If I need furniture in the future, I will consider American Freight again.
I work for a local non profit agency here in Syracuse; lately weve been using American Freight for several different families in several different program areas. The staff has been incredibly helpful in several ways. They are always available when needed, and they are willing to go out of their way to make our purchases and deliveries as easy as possible (not only for the families, but myself as well). Highly recommended!
They have great prices and they make you feel so welcome. I’ll be coming back soon and bringing my girlfriends with me!!!! Thanks guys
The service at American Freight was amazing. I found my new bed frame and mattress for a really great price, and the person who helped me find it (Daquan) was extremely kind and helpful. 10/10 will be considering it for any future furniture purchases.
Very good customer service went to get a price walked out with my bed set and mattress protector
Got the couch I wanted ! Martin was very cool !!!
Thank you Steve for all of your hard work, we really appreciate you!
I had the best furniture shopping experiences in my life shopping with you guys. Thanks to joe with the hat . He helped us every step of the way, offered great deals and we ended up leaving with more than we came with . I was really impressed with his customer service skills . Thanks and I will return
When my husband and I went to pick out our furniture set for our new house we were so excited. Commercial was showing all these beautiful couch sets in the 7 piece bedroom set. We go in. We ask for the deal. We were shown the most ugly couch set and to top it off it was apparently the only couch that went with the deal. I was hesitant but got it. Now the color was disgusting burnt orange. We asked if there will be colors to pick from. Yup. We got the shipment after a little over a month of waiting and waiting(and getting super angry because they told us it would take two weeks) went in to pick their several colors There was only tan and grey. Neither will match anything in my house. Im calling today to see if we can get it in black or brown orrrrr Im getting my money back and going somewhere else that will have my items in stock that day. Ridiculous. Only positive thing is that the staff is really nice!
Chris was very helpful, but the inner workings of this business are terrible. The mattress that I almost bought was dirty from sitting in the back room. Chris said to come back tomorrow for another one. I came back the next day and another bed was not there. He tried to give me a cheaper lower quality mattress when I had already paid for another one that was more expensive. I got my refund, but don’t buy furniture here. Save yourself the headache.
Great furniture for amazing prices! Josh was super helpful and friendly, as were the other employees. Check it out before going anywhere else!
Was a little reluctant after reading some reviews about late delivery but I was very pleased! Daquan was soo friendly and honest. I got the full house of furniture for $1000, which ended up being $1400 since I upgraded the bed and the couch. They even did a free upgrade for the dresser set since they werent able to get the basic one in stock in time for my delivery. I asked for a specific time and date for delivery and they called 20 minutes in advance and arrived on time. Everything came in perfect condition and furniture was very easy to put together. Dresser also comes fully assembled, aside from the handles so that was very nice. Definitely recommend!
Steven is wonderful my homie and the two guys that delivered my furniture today Dec17th were also a pleasure thank you for being kind and understaning🙂🙂🙂 i give American Frieght steven and the gang 100% for customer service thanks again af family😙😙😙😙 Happy Holidays oh my name is Jimmika 😁😁😁😁
Joe was an amazing salesman. Helped us out!! Great customer service. No hassle. Speedy service And a great dealAlso Nathan sealed the deal to help us out too !!!
My second time in here . Has been a good experience so far, love the headboard I got, beautiful and seems to be very sturdy. and the manager, Nathan , gave me a great deal on it. Also have got 3 lamps here that I love and havent found anywhere else. Overall, has been a good experience. Khaleeb is a good one to see also.
My partner and I went into the Erie Boulevard East location in Syracuse, New York. Nylaiza was extremely helpful in assisting us in choosing the furniture that suited our ideals. She also talked us through the process of setting up financing. My only criticism of the company, as a whole, is the delivery people don’t assist in setting up the furniture. That limits people with disabilities from buying from there, as they may need the assistance to assemble the furniture.
Great experience! Steven was very helpful and informative and made my shopping experience flawless!
DO NOT GO TO THIS AMERICAN FREIGHT ! If i could give a 0 I would, this place is totally rude and unprofessional. This is now my second time buying from This American freight , where they made a mistake on their part. The first time, they said I would get same day delivery(I paid the price for same day delivery) and, they delayed my furniture for reasons they couldnt give and tried giving lamps as a kind gesture. Everyone makes mistakes so i presumed buying from them again wouldnt result in an issue. I bought furniture which rounded to about $790.00 , they said I would wait a week to get all my furniture and the delivery fee would be $69.00. I WAITED MORE THAN A WEEK FOR THEM TO TELL ME MY DELIVERY FEE WAS NOW $89.00, I spoke to the supervisor Grace ( who says shes the supervisor of all American freight stores in New york) she was rude and, unprofessional, she talked over me, refused to provide me with her supervisor and placed me back on the phone with the sales associate who was inexperienced in the first place. How are you the supervisor of all American freight stores in New York and while Im making a complaint, you speak over me , refused to answer my question on who is now responsible for the incorrect information I was given and then put me on the phone with someone who is in a inferior position to you??!! I then called the American freight in Binghamton to get the Customer service number in Headquarters and she gave me the number to a fried chicken joint. These American freights are ridiculous , I refuse to ever buy from them again and I will advice everyone and anyone to NEVER BUY FROM ANY AMERICAN FREIGHTS EVER! Some one needs to shut this place down in Syracuse!!
Nathan at American freight on Erie Blvd has been extremely helpful and professional. I have been shopping at American freight for years and honestly I havent thought of shopping anywhere else for furniture. If you need anything I will say, please ask for Nathan. He is amazing! Thank you American freight & Nathan.
Juan has great customer service skills. He helped me pick out a great mattress and was very helpful. Im happy and enjoy purchasing from you guys.
I went in recently to buy a headboard and I had gotten tremendous service from the salesman named Jordan, he was a nice young man and very helpful. My family shops here often and I dont think that well be changing anytime soon, keep up the good work!
Bad experience. Scheduled a delivery yet they didnt show up. Turned out they just left the store. I dont even want to talk about other little issue like attitudes of cashier. The only reason to go there is there is no Ikea in this region.
American Freight Furniture and Mattress is a very crowded business. They had so much furniture shoved in their building that it made it hard to move around in. Their prices are very reasonable and almost made us buy something even though we were just browsing. The staff that we talked to seem to be helpful and courteous.
Jaime was so helpfull and gave us a great experience. He didnt pressure us into buying anything we didnt want or need. I definitely recommend this place for great customer service and furniture!
Steveen R. Is awesome he was very quick . It was a great experience! I would definitely recommend him!
Jaime and Daquan have both been extremely helpful and made my purchases seamless. The store offers an excellent selection at low prices and amazing service! I have been shopping here for our business for over 5 years and plan to continue to give them our business for years to come!
Steven helped me find the perfect bed for my new home and provided many options!! Very knowledgeable. Will be back soon!
Another great purchase. The customer service is fantastic!
My salesperson, Joe was spunky, very energetic and ultimately extremely helpful. He explained the differences in the mattress firmness. He was timely and made sure that I was satisfied with my choice.
I walked in was greeted by very nice employees. Always making sure you are taking care of. I recommend american freight to anyone and everyone. If you cant find what your looking the staff will be pleased to help you.
We bought a fabulous couch for a fabulous price !!! Love these guys,, my kids bought a ton of furniture here also and I couldnt they live their stuff too, beautiful couches, dining room table, beds and more... Check them out, you will be glad u did . !!!
I stopped in and walked right out. The store looks like they sell second hand furniture. The building looks run down dusty and dirty. You cant sit on anything because all the furniture is jammed tight together. The music they play is inappropriate. Stay away from this store if you are looking for quality. Salvation army is across the street you might find better stuff and better service there. There are many other furniture options all up Erie Blvd. The so called District Manager is very rude and disrespectful with customers that were only concerned with where their furniture was after almost 2 months of waiting. SHOP THERE AT YOUR OWN RISK.YOU HAVE BEEN WARNED
First time buying at this store and i loved it. Steve was really helpful and made everything easy!!!! Will be back!!!
Was very reluctant when my daughter suggest we go there and pick out furniture. The salesman was eager to make the sale of over $2,000. Promising her that the merchandise was available upon her layaway payoff. When it came time for the furniture to be delivered no one informed her that the furniture wasnt available. We had already bought blinds and decoration to match the furniture. The manager suggested that we chose something else!! I was pissed!! How dare you act like its nothing when she worked her behind off to pay that amount in a short time. So to compensate her for the inconveniences you give her a free Nite stand and a lamp, hints she paid for the lamp. No excuses this was a clearly a lack of communication on their behalf. Expect ppl to leave a negative review for poor service.
Steven gave outstanding customer service. No question went unanswered.. Highly recommend Steven R. and American Freight!
Had a wonderful experience at the storeThat guy Steven is a whiz with the Furniture and Mattress
They have really nice things. But still waiting for my lamps. Been waiting a little over 2 weeks. Still waiting its been over a month now. And still no lamps.
Neilasia- great job today. We had a great time picking out furniture with my family. Thanks you we got some great stuff. Richie you was funny too
Great store! Juan was super helpful and honest. Was there for less than 10 minutes and was able to choose a great mattress and bring it home that same day! Thanks for the amazing shopping experience!
This is officially the worst customer service I have ever experienced! What is going on with your Syracuse, NY location? It is run by unorganized, unprofessional, inconsiderate people. My horrible experience started on July 4th when I went to the store as I have just moved to the area the day prior.I was greeted by Tyrone who was the only one with decent customer service skills. We looked around and selected a sofa sectional, recliner chair, and a queen size mattress with bed frame. I was promised that my selections were available and able to be delivered and assembled same day for $135.After an hour going back and forth with what they originally said, it was determined that not all the items were at the location.We agreed to have everything scheduled and assembled a day during a the week for the same price. The only difference is that I would pay the delivery contractors their amount ($75) and the remaining amount ($60) to the employees that will come assemble it.Today finally came and I was looking forward to have my new furniture installed, sadly that did not happen. I was harassed throughout the day with phone calls.The employees tried to hustle me several times to pay more for the assemble costs. After I had explained myself for the fourth time, Tyrone called to apologize. Then only 30 minutes after the apology the other employee called me again to argue about paying more for assembly. After the unprofessional and argumental tone in his voice, he confirmed a 8pm visit to assemble the bed.It was 8:45pm and still a no show. I called and the same unprofessional guy stated theyll on their way. It is currently 11pm and they are obviously not coming.Just to recap: I have experienced un professionalism, argumental and disrespectful tone of voices, lies, and having a company waste my time by having me wait and not even bother showing up.Im expecting a sincere and PROFESSIONAL apology from the employees at the Syracuse location and from the Corporate office. I am also expecting my bed frame assemble free of charge. Mind you one of the 50 calls I received today was to say that they didnt have the correct railings however theyll put in temporarily ones until the others arrive.This has been the worst customer service experience I have ever witnessed and Im passionate about speaking out about this to different chains up including the proper authorities if these issues are not resolved within the next 24 hours.
Buying a mattress here- prices are great
I bought furniture from here on Saturday and had it arranged to be delivered the next day! Here it is Wednesday night and still no furniture has been delivered! I have been assured every single day that my furniture would be coming between 2-8 every day since and here I am still waiting for furniture that should have been delivered by now!
Absolutely amazing people! I will be the first to admit that I am a very demanding person and im not an easy customer. The manager, Nate, was very accommodating. I started off with a box spring from them for christmas from my mom. Unfortunately it broke down on us. Angry, I called american freight and was waiting for the usual its out of warranty or sorry we cant help you that most stores give you. Instead, I ended up getting a new bed to replace the one I had and Nate stayed past his shift to help me pick one out. It even came way faster than expected! On top of that, he found all kinds of ways to help me and save me money; and, after the delivery men forgot my mattress pad, he personally came and brought it to me so I didnt have to go back. Now thats real customer service! If you are ever looking for a new bed or furniture, please visit American Freight. Furniture is an expensive thing to buy, buy it from someone who cares about you even after you hand them the money and walk out the door.
I definitely appreciate great services from Juan. He was very pleasant, respectful and ready to services me with everything I needed. Great work!!! Happy customer..Definitely recommend American Freight ....
Was helped by Juan on 9-16 over the phone to manage my layaway account. He was such a nice, friendly and caring individual. The next day, I brought my daughter there so she could find a livingroom set and wouldnt you know it, Juan was there. He helped my daughter find the pefect livingroom set and was very patient with her because she is VERY picky.
Its pretty budget friendly for those who want to save 100 bucks, instead of buying from a premium store. I have a feeling the darker your skin color the more you save. Ill have to have a black friend go in to see if this is confirmed.
Best experience first day walk out with 2 very nice items and customer service is excellent
The one girl I talked to was really nice but the men are horrible at customer service the one guy was talking so low you can barely hear him he sounded like biggie smalls with slurred speech, definitely not business appropriate.. They love to take your money but hate to help you if you have a problem afterwards and on top of that they give you an attitude..
If you like throw away furniture that will last only a few years, then this is your place. I had a bedroom set I bought, and not only a few years later the veneer is coming apart, finish has worn off, and the bed has broken beyond repair. Save yourself grief, spend a little more and go somewhere more reputable.
Great experience today. The whole staff greets you when you walk in making you feel welcome. Will be back soon!
The staff were excellent to work with. I personally was helped by Tyrone and Daquan. Right when I came in the door I was immediately greeted and they were excellent at explaining the different beds they had. Would recommend, prices are good tpo
Josh was extremely helpful and made my shopping experience seamless!
Juan was fantastic.. We went to get a living room set and walked out with much more. He was the best. We will be returning to purchase a set for my father also because of Juan.
Today at American freight I was the first person in the door wanted to purchase a whole house of furniture and one guy was taking care of me and another customer came in he stopped taking care of me and helped the customer he finished with customer I waited patiently proceed to take care of another customer seen me waiting patiently finished with that customer and told me he was busy and tied up he sorry then when I asked for things we dont have them we can upgrade your family package never happened and I been buy from this companyfor years straight cash for my things no layaways
This place has good prices, but most of their stock is in storage containers in the parking lot. We couldnt try sitting on a couch we wanted because it was behind so much other furniture in the storage container. The interior of the store is filthy and Id be afraid to get bed bugs even with new furniture. Dont waste your time here.
Great Customer Service!! Manager Nathan helped me select my furniture needs and remembered my name and items ordered without any hesitation, very patient throughout the process.
I had the best customer service here! Great prices as well!
WORST CUSTOMER SERVICE.I got a living room set of leather couches, when they arrived they looked like they were dropped down the stairs they were so scratched and torn. I sent in pictures and complained, they offered to replace them Tuesday. It is now Thursday and they still havent arrived along with three tables I also ordered that was late getting into the store.I have called the place asking if they can even give me a time frame of when the couches would arrive because Im quite busy and need me or someone else to be home. The person who answered the phone was rude and told me that I had to wait and that they were fixing my problem by me waiting. When I got mad and demanded to know when they would come, or even a time frame and explained how I might not be home, the person hung up on me.Rude, disrespectful, and VERY slow.Youre customer service needs an update!
Friendly gentleman gave great customer service. I will be back in there very soon!
I went and found a good deal. Left the store happy as ever!!! Customer service was great!!!
Reasonable prices, great looking furniture, super friendly and helpful staff! This place is great!
Really friendly and helpful staff. Steven gave me the best customer service! 10/10
Clay is very hands on & helpful.....every time I shop there its always great customer service I also love my new bedroom set‼️
Store manager Steve is awesome he was helpful and every way real helpfulappreciate the business what
Best place I’ve ever shopped for furniture the guys had great customer service.Signed Jimmia Brown
Absolutely terrible customer service , minuscule on the level of education they have on their own merchandise , had nothing in stock , messed my order up at least 3 separate times , never gave me all of my fruntiture and never gave me MY FULL REFUND AMOUNT BACK.. scammers and could care less about the customers satisfaction.. this was the worst experience I’ve ever had with a furniture comapany would strongly suggest not to come here ever , and this isn’t out of anger this is to publicly let people know it’s not worth your time or money to go there
Great customer service. Was very polite, knew what I was searching for and helped me find something that suits my personality. Great job Juan ( hes the best )
Daquan was extremely helpful and made the process very easy for me to purchase a lot of furniture! I purchased a dining room set, bedroom set, and queen mattress set. Very pleased with overall ease of the process and the quality for the inexpensive cost.
We are very pleased with the furniture and very pleased with the sales person. The delivery guys called ahead of time, delivered everything the very next day and carried everything upstairs to our guest bedroom.
They were great to work with and daquan was fantastic. Would definitely buy from them again. Super easy to purchase from and do a layaway through.
Richard was great he sent us to his manager Chris to make it happen thanks for everything will definitely be back.
Chris was a great salesman he was very polite and helped me find everything I was looking for. I would recommend this store to everyone.
Just got my replacement sofa from the warranty THREE years later! Staff was super helpful
DO NOT BUY FROM HERE! My bed frame set came disproportionate, queen size bed always fell through. Ordered a couch and it didn’t look anything like the pictures AND it came ripped, and I had to replace it. You may be paying a cheap price but you are getting what you pay for. cheap price = CHEAP FURNITURE. I rather pick up furniture from the side of the street or salavation army before EVER buying from here again. Please do not waste your money. My sleeping life has been a living hell, will save up and buy from a legit furniture store next time.
Great experience... the manager Steve is awesome!
Daquan is a great sales guy . he worked with me and gave me a great price . will come back as well as refer my other family members .
Upon waking into the store on Erie Blvd. in Syracuse, I was greater with a smile and felt no pressure to buy. Most furniture stores put a lot of pressure on you to buy and its good to be able to shop without the hassle! Thanks guys! :)
Steven is the best work there ! You’ll see me shopping there often ❤️
Steve was a great help and got us a beautiful love seat!
Had an amazing experience with Shelby. Got the mattress that was just right for me. Can’t wait to pick it up on Thursday. Thanks for everything.
AVOID AT ALL COSTS. Complete scammers and difficult to deal with if something gets damaged in delivery. One item was damaged in delivery and they refused to take it back at first. Another item I finally cancelled after a month of them not having it in stock when they said it would take less than a week.If you call and ask for a manager, they will always say speaking no matter who answers. Regional manager will dodge calls and refuse to call back. No communication between staff. Absolutely horrible customer service.
Great customer service, Tyrone and dequan really helped me , Im happy with the service and Ill be back for more furnitures and definitely recommending my friends and family .
Kiara was a fantastic saleswoman. She did an amazing job in helping us get the lamps we needed for my apartment!
My experience today at American Freight Was Awesome. I didnt expect the customer service to be that Great by the way Joe Was a Great help best experience ever. Thank You
Bought 3 mattresses for my children. Had a great experience, would definately recommend this place and I will be back soon. Ask for Daquan when you go there and you will be a happy customer!!
Loved their customer service! Star was very helpful, respectful and kind. Would recommend to anybody! thanks on the couch, we love it.
Fast talkers like a used car salesman. Was told it was to be delivered on Monday by 9 pm never got it or a phone call telling me it wasnt going to be delivered. Never again
This is officially the worst customer service I have ever experienced! Your Syracuse, NY location is horrible and is ran by unorganized, unprofessional, inconsiderate people. The furniture is over priced and the quality sucks. Will not purchase from there again nor will i refer.
Steven, needs to be promoted and given sales person of the month!!!
Great customer service and amazing prices. Just got a sectional from them and the employees were very helpful.
I was helped by Juan in store 10/2 and he was very polite and professional. I got great service and awesome furniture
This store has great stuff, got a mattress and box spring for an amazing price. Customer service is amazing, the supervisor Nathan was very helpful and helped attended to all my needs.
My mom & I bought a table for my grandmother/ her mom. They told me that I couldnt take the floor model because it was already sold, and that they would bring it from their other store in the state. Needless to say its been 3 almost 4 weeks since I went in and ordered it for her and its still not in. Theyre really unorganized there and overcharge for half of there stuff!
I met Grace at the store and she was fantastic in helping me pick my favorite coffee table. Thanks for great customer service
I bought a table and chairs after paying for it they tell me the table is broken that I can get something else I chose to wait for a replacement two and a half weeks later the replacement comes in I get the table home in the glass on that is also broken so I go to try to trade it for a cheaper table to tell me the difference has to be a store credit so I told them never mind refund the whole amount is that okay will gladly do that they do all the paperwork then they tell me I received the check in and week and a half in the mail I didnt make them wait when I gave him the money and I waited for 2 and 1/2 weeks worth of crack product which I never actually got so why should I have to wait a week and a half of the check very bad customer service policy they lost a good customer I would have bought other things from them no doubt but now I know thats how theyre going to treat their customers theyve lost me forever
Steve & Joe were great!! Good service
Starlett was a great sales associate! Got everything I wanted and had some laughs. I loved my experience at the syracuse store.
Nylaiza- you are awesome and ready respectful. We had a great time picking out furniture today. Thanks for the deal 😉
Steven is great. Made trip super easy great deals
You can find cheaper price than other furniture stores
Great friendly service. Chris was great met us at the door and was very helpful. The price was good as well.
Steven was so great 🤩
Andrew!!!! Pulled out all the stops for my grandma to get a rocking chair arttyesha out lovely lady helped us find the right one for us!!!!! We left happy!!
My experience was very nice! the employees were really helpful and Daquan helped find a living room set for the best deal!
Great experience. Joe and Nathan and Kiara were great help. ..the store was fast pace in and out and the support was amazing.
Very Nice People! My serivces was beautiful they helped me the whole time and made sure I was treated with care .
Jordan and his crew were very helpful in my mattress selection. I would recommend everyone to come in. Affordable prices on everything.
The staff was super friendly and made shopping a great experience. Definitely Recommend!!
Everyone is extremely helpful. Wide verity of very nice furniture at great prices. Definately a good shopping experience!
Everyone was excellent and clay was Fabolus def will be letting my friends know how awesome they are there ..very impressed
DO NOT GO HERE. Their team delivered me broken furniture and damaged my white walls by getting them filthy with dirt and then chipping the corner of the dry wall. When I told them about the damage they gave me the run around and didn’t do anything to fix it. Most unprofessional place I’ve ever been to
Good experience with Steven today. Highly recommend. Will be coming back for more.
Steven was a pleasure to work with. Definitely will recommend to friends!
They had amazing service , very friendly! I will be returning.
Tyrone did an excellent job helping us quickly and efficiently select a mattress within our budget! Would reccomend to friends and family!
Tyran did a great job and jakyree also helped and they were very helpful with buying a new bed very easy process
Employees very courteous and friendly. Juan Star and Shirea very helpful and managed to complete my purchase. Will recommend to my friends and family friends an family
Steve helped my girlfriend and I pick out a new bedroom set. He was very helpful!
Person behind register was surprisingly talkative and not very friendly. Even when asked questions answered in least amount of words possible
The staff was very helpful and highly professional throughout my experience
American freight is a great place shop all of the employees helped me out so much . i will be recommending to all my family and friends.
They have decent furniture for a bargain price. Downfall is when they deliver they might not put furniture together
Chris, was amazing! Excellent customer service, extremely helpful, and very knowledgeable. Overall, Aplus experience!
Great Service. The employees immediately helped me find what I was looking for. Good quality furniture for a great price.
I had a great experience!! Tyrone and Juan were amazing! Put a smile on my face with the price! Love it!
Steven Rossini was an absolute great help, enhanced my experience exponentially.
Made an order supposed to get it next day and nothing. Someone called me saying something was still missing was waited for a call to hear about my stuff and nothing. Called the store located in Erie Blvd in Syracuse personnel was rude she hanged up the phone and then called back and nobody helped. Worst place wouldnt recommend to anybody.
Joe and Nate both took care of me getting me set up for my room very easily. I would go ask for them if you need furniture.
Great staff will definitely use as a reference to friends and family.
Juan was very helpful and nice. He helped me find a living room set quick and I am a very satisfied customer
Never thought getting a couple box springs would be such a good experience. Go see em ❗️❗️
Rich and Chris were very professional and worked a great deal for us!
Juan is the best, he help me get my furniture right and find what I wanted quick and easy! I recommend him!
Decent deals awesome guys man thank yous
Daquan very great sales man help me out purchase was less than 3 minutes pick same day im am happy will refer my freinds and family thank you soo much!!!
Total reviews rating 4.3
199 Reviews for American Freight Furniture and Mattress 2023:
Review №1
2022-03-10We went to both Clay and the Syracuse locations and both salesmen we dealt with were amazing. Joseph from the Clay store was very knowledgeable about the living room set we were looking at. He even got us a brand new in the box set out of Syracuse because he didnt want us to get the floor model and not be 100% happy with the way it looked even though we purchased the warranty. When we went back to the Syracuse location for a second time to pick up the furniture the guy sent someone out to help us load it up and he was really nice and made sure we were secured for our long hour and a half drive home. Thanks again for all your help and we will be making many more purchases from American Freight in the future!!
Review №2
2022-06-02Steven was amazing at this store! I totally had all the help that was needed! He broke everything down to where it was all understood! I will be doing business with this guy for many many more years to come! Way to go Steven!!! You are awesome!
Review №3
2022-04-30Had a great experience at American Freight. Both Steven and Josh were super helpful in picking out the best couch for my animals. It fits and looks perfect!
Review №4
2022-05-04Rameher is an awesome salesman the whole faculty is great all in all , I will definitely back thanks rameher !!!
Review №5
2022-05-01Great service. Was shopping to get something for my parents with Mother’s Day coming up. Steven was a huge help and got me all the information I needed. Will be back and recommending to friends.
Review №6
2022-05-13I just got a full master bedroom set and couch gtom that store and Steve I believe running that store was awsome very impressive I use to run a company and he was great with us. Felt like a close friend or family member. Very helpful
Review №7
2022-06-17Bought a mattress that likely was wet. Mold growth in the mattress. I bought the same mattress at another AF in Kentucky with more use and is not as worn as the one from Syracuse, and definitely no mold. Don’t trust this store!!
Review №8
2022-07-13Stopped in just to ask a couple questions Steve was great and went out of his way to help me out i will deffinatly come back when I buy my new living room set
Review №9
2022-06-10Great customer service! Steven was very helpful, answered all my questions and made everything very easy.
Review №10
2022-07-10Cool and helpful service from the employees. Nice furniture sets with good prices.