American Freight (Sears Outlet) - Appliance, Furniture, Mattress in Albany

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Phone: +1 518-869-2161
Site: https://www.americanfreight.com/...
Opening hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:11AM–6PM
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Total reviews rating 3.5

132 Reviews for American Freight (Sears Outlet) - Appliance, Furniture, Mattress 2023:

Review №1

2022-07-10

Went in to purchase a sofa & loveseat seat advertised on their website. Was in the store for over 20 minutes, sales people sitting behind the desk, not greeted. When I approached one of them, he told me that the set I was interested in was not available in Albany, just Connecticut. Even when I showed him that I narrowed my search to the Albany stores. He offered no further assistance. He was rude & definitely didnt want to make a CASH sale at all.I bought my entire living room set from another store that same day, better quality & less expensive.

Review №2

2022-03-20

Had a lot of nice furniture! Customer service was friendly and helpful.

Review №3

2022-04-05

Tracy was very friendly, knowledgeable and aware about my orders. When she notice a change, she communicated with me right away.I was able to make a better decision based on her expertise.Thank you 😊 Tracy

Review №4

2021-01-19

Do not ever buy from them! I purchased a Kitchen Aide refrigerator from them last week on a Sunday. It was delivered on a Tuesday. It was filthy! Spent almost 3 hours cleaning it inside and out.Wednesday morning no ice was made. By 10 am on Wednesday the water dispenser was no longer working. Tried calling the store all morning with no answer. Finally drove over to have them come pick this up and get my money back. Yes almost 3k!Get to store to be told too bad so sad cant pick up till next week Monday!I explained that I have 2 elderly people living in the house and this refrigerator is blocking everything. The manager said oh sure we will try to get there tonight or tomorrow.They did not. I have had this refrigerator sitting in my kitchen for 6 days! The safety hazard it is, sickens me. This company does not care! Does not care!!!!!They wont give me my money back till they get the refrigerator. I cant shop for a new fridge till I get that money back! They took our back up refrigerator. Thank God I had them leave the old refrigerator in the kitchen so we had a working fridge!This company is a con and a scam! They sell very filthy products that dont work. Do not buy from them!UPDATE: They finally pick up the fridge. I was in the middle of making dinner. They left mud all through my front door, stairs and kitchen. When I brought it to their attention, the gave a shrug, oh sorry. Then they left my front storm door open.

Review №5

2019-04-24

Initially, it was the low prices that drew us in since we were in the market for a new couch. We settled on a dark brown sectional couch that was to be delivered brand new to our apartment. The sectional was not only delivered as completely wrong pieces with a regular couch and a chaise section, but both pieces were different colors (gray and brown) and each had knife-cut holes in them, please see attached pictures to see how ridiculous this was. A replacement couch was ordered for us but after a week of waiting for an ETA for the replacement, we decided to cancel our entire order since it was frustrating not knowing when we would be receiving the new couch, all while having two damaged, different colored, mismatched couch sections sitting in our living room. Our return/cancellation process went very smoothly however. But very disappointing experience overall. We went elsewhere to purchase a couch.

Review №6

2022-01-14

Mark Anthony is the best employee he is knowledgeable courteous helpful and takes his time to hear his customers out and does everything possible to make sure his customers leave Happy! Or close to happy. Thank You Mark Anthony you DESERVE A RAISE AND A HIGHER POSITION!!!

Review №7

2018-08-27

The furnitures I saw here were really classy with great deals too. It’s certainly a return visit. The workers are also very friendly and helpful. There’s wheelchair accessible entrance and parking for the differently able. This branch of SEARS is pretty close to the road and can be easily seen from a car in normal traffic.

Review №8

2022-04-07

Had the best experience ever with Monique from Mass. She was helping out in Albany. She was knowledgeable, patient, and very friendly. Need more Moniques!!

Review №9

2022-02-26

I got a chance to work with Mark Anthony whos customer service was excellent I will highly recommend you to go see him, if your shopping for appliances

Review №10

2022-03-29

Anthony was a great and very informative took his time with me no rush at all. Very satisfied