Wheelchair-accessible car park
Yes
American Glass Of Albany Inc in Albany
Categories
Location on the map
Albany, Albany County, New York, US
Accessibility
Phone: +1 518-438-6211
Site: http://www.americanglass1.com/
Site: http://www.americanglass1.com/
Opening hours
- Monday:7:30AM–4:30PM
- Tuesday:7:30AM–4:30PM
- Wednesday:7:30AM–4:30PM
- Thursday:7:30AM–4:30PM
- Friday:7:30AM–4:30PM
- Saturday:Closed
- Sunday:Closed
Comments (18)
Called to get a quote for a windshield. Was told it’s 1:00pm on a Friday call back next week!
Very rude person, dont even go there very expensive , they gave me a quote over the phone i gave them all the measurements after i took the door over there then they changed there higher there quote 200 dollars, they say something else on phone they make u go to the store when u get there they chang the story, i did not take the glass from them go to troy quality glass they r way cheaper than that i give them 0 customer service and 0 star they are very unprofessional i drove all the way over there such a waste of time
OMG 😍 They did three jobs for me last week and did it quickly and beautifully. Thank you so much!!! You guys are awesome!
Replacement windshield. Service person arrived promptly and all service people I dealt with were very friendly and professional.
The people that works are extremely rude. Poor customer service would not recommend.
Dave - owner very rude and misarable person. I hope going forward he let Tracy answer the phone.
Great service
Nice and friendly
Total reviews rating 3.3
18 Reviews for American Glass Of Albany Inc 2023:
Review №1
2021-04-09Called today for an estimate and he rudely told me “ nope don’t want no part of it “ and told me go to dealership. Just can’t believe how he said it. Totally not friendly and he could have easily said it in a different manner. I’m glad to give my business elsewhere.
Review №2
2020-09-04Very rude snappy attitude when calling to get a price quote. Must have been the owner as others have stated. Answered the phone with “yeah!?” and when I said I was interested in a quote said “we’re very busy here I need sizes” and then cut me off when trying to answer. Was ticked off I had a bad connection apparently. This place is clearly plenty “busy” enough and not looking for any more customers.
Review №3
2019-04-19Just stopped by for the first time this morning. I have a tiny circular crack in the windshield. Pinky size. I dont want to get a ticket so I want to patch it up. I knocked. The man in charge came and opened the door and saidWhat? What? What do we have of yours? Very rushy. Very rude. Not even a hello. I directed him to my car and he told me $75 and patches dont work. He didnt even give me a chance to speak and said, Ill give you a card, wait till it gets bad then come back and well replace the windshield. And he just kind of sped off. He didnt even ask me if I wanted to just replace the whole windshield or give me a price. I dont want a ticket so I need a patch not his unprofessional opinion. Plus it was overpriced and rude. Ive had a patch job before. I already knew at moment uno that he was never touching my car. I would never go there and recommend no one else does. Im also empathic and I can tell you that man has bad energy. I got the message from the universe that his life is a house of cards, many lies, ultimate self destruction. His cat has seen many bad things. Bad vibes yo. Not cool.
Review №4
2022-04-15Pleasant Service ,GREAT WORK NICE JOB WOULD RECOMMEND VERY HIGHLY
Review №5
2018-07-03Owner is Very, Very Rude & obnoxious.Wanted to order something as the same I ordered a year ago, says he does not keep records( a lie because I was calling back the office lady who I talked to earlier she told me in a voice mail she found it)....But he was so Rude, that he couldnt be bothered with me ....I tried to explain, I want to order the same thing different size....He said I do large buildings, were too busy to talk to you....Call back Thursday we leave at 2:30......Guess What I called the place Capital Valley Glass, on Central Avenue they were more then happy to take my order.....I will never go there or recommend this place.
Review №6
2013-01-23I had a crack across my windshield and Tracy at American Glass worked with my insurance company to get the replacement glass in from the manufacturer quickly and install it in about an hour. The technician even cleaned the inside of my car before they finished. Super friendly service, I highly recommend. You cant get quality service like this from Safelite.
Review №7
2022-03-24Great place to do business with, had just what I needed.
Review №8
2019-07-24If I could give them 0 stars I would. I dropped off windows to be reglazed. After a week I call to see if they were done and they doubled the price. When finally I picked them up the work was horrible and some of the glass was broken. After calling them the tried to give me instructions on how I could make them look right. By far the worst business of worked with.
Review №9
2019-05-13Great service and fast. The price quoted was half what others were quoting me. This was table top glass which the owner upgraded from regular to bronze glass with no extra charge. I would highly recommend
Review №10
2013-10-31Work was well done, BUT...It seems that none of the people who answer the phone there talk to eachother.Quoted a price of $200 by Tracy, then called back to talk to a Dave.Dave stated he would back his work for leaks even though I was providing window and seal. I went with this company as one cheaper and far closer to my home wouldnt cover this.Walk into the appointment to find Dave never told Tracy about anything, the next day I arrive to get my car and NO WARRANTY is written on the reciept.The seal I provided wasnt even taken out of the box.Numerous emails for a DOCUMENTED explaination led to phone calls (of which I told them I didnt want as they are playing games with we never said that).I will never use this company again and will make sure anyone I know steers clear of them.Tracy (or whoever was at the establishment the day I dropped my car off) made sure to tell me she was quitting and there was no good management, this was clear as day.