American Security Systems in Long Island City
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Long Island City, Queens County, New York, US
Site: http://americansecurity.com/
- Monday:8:30AM–5PM
- Tuesday:8:30AM–5PM
- Wednesday:8:30AM–5PM
- Thursday:8:30AM–5PM
- Friday:8:30AM–5PM
- Saturday:Closed
- Sunday:Closed
Maria Santiago has been amazing, in handling several situations with security in our building. She shows patience and excellence as a customer service provider. American security is lucky to have her. Thanks Maria for all your help.
I just want to share my experience with American Security last onsite visit .I called Maritza around 9am and explained the issue what I had with our fire alarm system . She put me on quick hold and set up service visit on the very same day . Technician Brandon Walker show up a few hours later ,found the problem and fixed it within an hour . Thank you Maritza and Brandon for an excellent service .Matthew - The Ludlow Hotel
Chris was such a great help with my mother. He never lost his cool when my mothers email wasnt working. He was very understanding and very calm with the whole installation of our alarm system. Thank you Chris for explaining everything to me and my family . I appreciate your demeanor and your kindness.
I have worked with them a few time and each time I have had a stressful experience. There is no coordination between those in the field and those in the office from what I can tell; they have a serious manpower issue that they can’t seem to resolve with either too much or too little; and they promise more than they can give. Not once have they been able to smoothly enter an inspection without serious issues in the last weeks. The guys are great people but somehow as a whole they fall short when it counts the most.
Maria was very helpful when it came to walking me through the process of viewing and editing the cameras. She was thorough and personable. Happy Customer =]
This is the worst company I have ever worked with.DO NOT SIGN A CONTRACT WITH THEM!!!!!they tricked me into signing 5 year contract, without even asking. Then start a legal action against their client. Please stay away. They ll secure your property, then will rob you from behind!
Very good follow-up with resolving several FDNY paperwork issues at one property, although had some challenges at first until one employee (Maritza)took ownership and took care of it.
American Security Systems operational staff and technicians are very knowledgeable, skilled and friendly. A Special Thank You to Maritza Gonzalez, Vincent and Richie... A++ Thanks!
I dont know what I would do without Maria Santiago and Angela Sapp. They are patient and understanding whenever I call. They are truly assets to American Security Systems.
Great security company. especially ismael and yuri on the service end, and frank bell on the corporate side. highly recommend.
STOP YOUR FREAKIN TELEMARKETERS FROM CALLING ME ON MY CELL PHONE AT 8:30 IN THE MORNING!!! THEY HAVE BEEN TOLD TIME AND TIME AGAIN, AND EACH TIME USE DIFFERENT PHONE NUMBERS. THEY ARE ALL BLOCKED FROM FUTURE CALLS!!!!
Thank you American Security and Maria Santiago for your fast and efficient service of our clients needs!!
The customer experience has been great -working with Maria Santiago
She gets it done!.. the right way! Thank you
Total reviews rating 4.1
24 Reviews for American Security Systems 2023:
Review №1
2022-02-26They have partnered with Briscoe and the service drastically improved. Same-day next day service is back apparently, even though we didnt need them for a w week. We had our anti-loitering system in the Bronx serviced and the cameras tweaked for faster acknowledgement of anti-loitering and dispatch. We also have about 25 cameras throughout our apartment building installed which our security director and doormen can see from their phone. Fast and quality, we recommend.
Review №2
2022-05-03Just had anti-loitering installed for our building. Talk cameras, which is great, we can set our own perimeters now. No more people hanging on the block. Can recommend.
Review №3
2022-05-10This rating is solely based on the fire alarm side. Incredibly unprofessional especially Mr. Carter, came to my site late and was rude about it. If you need fire alarm service DO NOT CALL THESE GUYS.
Review №4
2021-07-24Think twice about using this company. I live in a building which uses American Security Systems in Queens, NYC. I contacted them to replace my fob, which understandably ran out of juice after 9 years of use. The fob opens the front doors and common areas in my building. I contacted them through my buildings management company and paid for a replacement. Its been three months to the date and I still have not received a functional fob. When I first contacted them, it took nearly two months for them to send me a replacement, which turned out to be the wrong fob (I initially sent them a photo of the fob that needed to be replaced and a description of what it was used for). After notifying them of their error, they scheduled their technicians to come to my apartment to pick up the malfunctioning fob and provide me a new one. They never arrived on the agreed upon date. After notifying the company that they did not arrive, they mailed me a new fob which also did not work. Given my experience, it does not seem like this company has developed enough to handle basic requests in a timely fashion (at the same time, their customer representatives, who likely do not handle the backend, have been lovely and I suspect they are overworked and underpaid). If this company cannot even manage providing a functioning fob to one client I do not have faith that they can handle more sophisticated functions for entire buildings. If you are a management company or a homeowner, Id advise you to research other companies that could provide better services within a reasonable time frame.
Review №5
2019-05-17I had the pleasure of working with Allan and his team. He is a nice gentleman and assured me to fix my issue with my intercom and cameras. The installation manager Lily Rose was so sweet and so patient with me as I called her 2x a day just to get an installation date. She handled it well and professionally and answered some of my questions. The technician who went here he was a soft spoken gentleman i think his name is Jay. He is very respectful and serious in his work. Great people. Wishing the best for the company for having people like them.
Review №6
2019-10-08I have been with American Securities 5 years with 2 different properties. And I will say that the team at American is second to none. I have dealt with other companies no mentioning any but the customer service I’ve received is great starting with Maritza Hernandez. She is friendly and professional. She makes things happen when there is doubt. She is always there when I need something even when I called her while she was in vacation although I didn’t know she was, she still took the few minutes to talk to me about my concern. She is a big reason I wanted American Securities at my building when we opened. I have to mention Rishy and Vinny who are great at what they do. They never give me a runaround with answers. They get the job done and that’s what is important. They too are both friendly and professional. I know my life safety devices are in good hands when either of these 2 guys show up at my building. These 3 individuals are definitely assets to American Securities. I hope they get the recognition they deserve.Luis TorresHGI 6 Water Street
Review №7
2019-08-13Only Rose and Angela were the only ones who always answer my calls, emails and I remember Rose went above and beyond her duty to deliver the parts to the tech here in Manhattan.One time I was so frustrated that the tech was late for 2 hours (I dont know how this company schedule their techs) I called Rose and Angela, they handled my frustration well. Thankfully, after a month, my system was installed.My advise for the company: Be thankful of employees who do great efforts to control a crisis situation under control and understands that this kind of business is no joke.
Review №8
2019-07-12Angela Sapp was very prompt and handled my request within a few hours. Very professional and sweet! Mike Carter was also very accommodating and I was so pleased when I found out he was sending me his personal key copy at no charge. I would definitely recommend their company to anyone and I will use them again when in need! :)
Review №9
2018-06-29I am having the worst experience getting service from American Security. We had an authorized person enter our building and vandalized our basement lounge and I have been trying to obtain footage of the dates and times the person entered the building for over two weeks. They continue to send us footage that doesnt cover the period we have requested. I have asked for list of key fobs that were issued to the 14 apartments in the building and cant get that information either. I have sent two emails today requesting an update and again all you hear is crickets. I would not recommend them to anyone. Stay away from this company.
Review №10
2019-06-06Maria Santiago is by the far the best Customer Care Representative you can ask for. She will go out of her way to make sure her customers are satisfied with their service. I can always depend on her with my buildings security needs. Thank you for all your help!