American Vision of Lynbrook in Lynbrook
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Lynbrook, Nassau County, New York, US
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Site: http://americanvision.net/
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:9:30AM–5:30PM
- Sunday:Closed
I went in for an eye test and purchased new glasses. Included in the price was the changing of lenses to my original glasses as well as replacement of the nose pads. No one has even bothered to call me from this office yet I received my old glasses in the mail with no changes. I am still waiting to hear back and once this situation is rectified I hope to be able to update my review.
I had a really great experience at this office. The staff was amazing. I really enjoyed my exam with Dr. Margolian. He is very experienced and knowledgeable and will give you tips on how to keep your eyes healthy. He also has a great sense of humor which you don’t see with a lot of doctors. But the exam I had was very thorough and I wouldn’t do it anywhere else.
Worst place ever!!! I wouldnt give any stars if possible. High price and terrible attitude!!! Bought a pricey Columbia frame with prescription glasses 3 months ago. The rubber on one of the temples is already started to come off. I took it over there and they want an additional $39 after I spent a lot money to buy it in the first place. The lady over there had a nasty attitude too. Never ever will be going to this freaking place again....Never buying Columbia stuff either....even if someone giving it as free..
Wanted to add to my review from last year. I still highly recommend American Vision of Lynbrook! Have been going there for years and have always been met with great customer service and awesome professionalism. I feel they go out of their way to make sure their clients are truly satisfied! I am one very happy customer. Victoria is amazing..! She is very efficient and very knowledgeable. She goes above and beyond to make sure each visit is run to the highest of expectations! I highly recommend this place.
I am certainly going back and recommending this place to my friends and family. The doctor provided a thorough examination and Victoria was extremely helpful in choosing the perfect frames for me. Both of them are excellent and personable. Couldn’t ask for any better service!
My husband and I came in for routine eye exam, and instead of the visit that I cleared with my insurance co pay to be $10.00 each, turned into 70.00 instead because of hidden retinal exam cost that we werent kindly informed of before having our exam, even after asking the woman at front desk with no answer until my exam was done. Its a shame really because the exam went well, but lack of transparency justifies the low star rating.I understand that different precautions are needed during re-opening of covid 19, but this place of business needs to be transparent with their patients / customers by giving them the choice before hand and to also have it on their website for any additional costs they want to charge. Based on this alone, I cannot recommend and will not be returning. If anyone does go here, and this review can be of help, make sure you know all upfront costs first before booking an appointment, because no one should be taken advantage of, especially during a pandemic.
I found American Vision of Lynbrook after lots of online research and Im glad that I did. I had a great experience with the entire staff. Dr. Margolis was very thorough with my eye exam. I never felt rushed as Ive experienced at other places in NYC. The owner was very helpful when I was selecting the appropriate size and thickness for my glass lenses since my prescription is fairly high. I appreciated the peace of mind he provided as I was concerned about my glasses making my eyes look small/unproportioned. Excellent service all around! I highly recommend American Vision of Lynbrook
It was my first time going to American Vision for an eye exam and pair of glasses, and I am so pleased to report that I truly had a great experience. The staff is super friendly and extremely warm in their interactions; Dr. Margolin was super informative and thorough when given the eye exam. When picking my glasses, I even asked if they could possibly tighten my sunglasses that I have had for two years but were always loose and they were super generous and did it with no problem! I found out when I got home that my mom had gone to American Vision a little while back to receive an eye exam (I did not realize she come here until she told me, and mentioned that she too, had a positive experience American Vision)! I would highly recommend American Vision!
WHAT AMAZING CUSTOMER SERVICE!!!!My daughter broke her glasses the day before we were to leave on vacation. We went there at 2:00 on a Saturday. Within 15 minutes Edward had her fitted with a replacement pair almost identical to the pair she broke and a new pair already ordered. Now thats excellent customer service. Highly recommend.
Great experience at a friendly professional office. Dr Margolin was amazing and spent a long time over several visits making sure that my contacts fit comfortably and performed as well as possible. I never felt hurried. He was kind and gentle and made me feel like he really cared about my vision. The eyeglasses techincian John also spent a long time with me trying to make me happy, he is very good at what he does. Victoria at the front counter was pleasant and professional as I drove her crazy trying to pick out frames. All in all, a wonderful visit. Highly recommended.
Beautiful place reliable pleasant and everyone is very professional patient and supportive based on everyones needsI prefer American Vision above all doctors offices I been before because I get the right glasses without rushing me through the visit I am recommending everyone American Vision to get the right glasses they need and the professional support that deserveIs the best place to go to get the glasses you need
A GREAT PLACE TO GET EYEGLASSES - ESPECIALLY SENIOR CITIZENS!AMERICAN VISION OF LYNBROOK AND OF BAYSIDE NEW YORKI am a senior citizen who just had cataract surgery done 2 months ago. I have worn eyeglasses all my life, and after the surgery all I really needed were readers. Even though I no longer need eyeglasses for driving or distance, I felt like something was missing? That little extra magnification I was used to getting, from wearing eyeglasses.I called a few Major and private Optical stores, telling them I had the cataract surgery and Medicare allows me new eyeglasses after surgery. No one, I called, wanted to deal with Medicare. They all said they would give me a bill and that I would have to deal with Medicare for reimbursement. I was NOT happy to hear that!Then I called American Vision of Lynbrook, NY. A woman answered the phone who I found out later was the owner. I explained to her what I wanted. She said NO PROBLEM, she will take care of all the paper work involved and I need not worry about contacting ANYONE! Great! Just what I wanted.I went there the very same day for the eye exam and fitting of my new eyeglasses. Dr. Margolin gave me a very thorough eye examination and I was very happy how American Vision of Lynbrook took care of me. They were very friendly and I felt very, very, comfortable being there.As a bonus, I was told my Medicare Advantage plan Insurer, allows me to get eye exams and eyeglasses every year if I need it, with no cost to me If I stay within the amount allowed.AMERICAN VISION has two stores, one in Lynbrook, NY and one in Bayside, NY. Both stores are family owned and operated. A week later I got the call to come pickup my new eyeglasses. I went the same day of the call. I tried them on, a little adjustment and ALL WAS GOOD!I am very happy with the results, I know anyone who is reading this review would be happy too.If your in need of an eye exam, contacts, eyeglasses, go see them, you wont be disappointed! Remember Senior Citizens, AMERICAN VISION will take care of all the paperwork needed for Medicare! BRAVO! and thank you AMERICA VISION of LYNBROOK!
The last place you can go is this place there are not a professional and they don’t know how to deal with customers, especially Victoria and the owner of the store. If you do not know what the insurance company entitles you to, in this case they will try to take more money from you on the basis that the insurance company does not allow you to benefit from some Features.Be careful
I have mixed feelings about American Vision. On the bright side, their selection of frames is extensive, and I was able to pick out a great pair. Dr. Margolin is a knowledgeable, professional, and friendly doctor. However, their policies regarding insurance are unreasonable. A $35 co-payment is needed before any service whatsoever, and after the $25 eye test they charge an additional $60 for a contact lens diagnosis, a checkup that would only take ten extra minutes. Overall, expect good service but prepare to pay for it.
I got my eye exam done by Dr. Margolin there and he was great! He was very friendly and professional.However, problems arose afterwards when trying to finish my visit. It was my first time having a comprehensive eye exam, so I will admit I didnt know how the process worked. Before I knew it, Victoria was telling me to try on different frames. I became flustered since I didnt come in to buy glasses - I only came in to get my eyes checked and see if I needed a prescription. I tried on different frames as I worked out how to assert myself and say that I did not intend on buying glasses there.Once I said that I didnt want to buy my glasses there, Victoria acted like I was being ridiculous for not wanting to just drop upwards of $300 that very second when I simply just came in for an eye exam.I will say that it was a last-minute visit and I was the last patient of the day, so I understand being short and just wanting to get out of there. I also understand the owner just wanting to close the shop down because he is going through very serious personal issues.However, I just cannot let go of the fact that they were very pushy and aggressive and dogged me into spending $300+ I was not prepared to spend that day. I tried to cancel my order but only found out afterwards that they dont do refunds and only do store credit. They did not verbalize or warn me that this was the case, which I feel like is unfair.Also, if youre going to go here, know your rights as a customer and look up FTCs Eyeglass Rule.Even if you dont ask for your prescription at the end of the eye exam, they are still legally required to give you your prescription. You also have the freedom to choose where to get your glasses from and dont have to buy it there (which they made it feel like I HAD to buy my glasses there).
Went there for my eye exam this year after a bad experience with Sterling Optical next door. The people are friendly. I had a noon appointment and had to wait over 30 minutes to be seen by the doctor because they let walk-ins come in for exams before me, which defeats the purpose of making an appointment. The doctor was friendly and did a really thorough job though.
UPDATED: For starters, I have been with American Vision from my pre-teen years into young adulthood. It has and still is always a pleasure to see Dr. Margolin, he is extremely knowledgeable and deals with my complex prescription with ease. I have dealt with Dr. Teran maybe once or twice and she was very kind. The employees, well...one employee recently made my experience miserable. I recently had a death in the family that shocked my family and I. I made an appointment with American vision prior to the sudden event and tried to reschedule for the next available day. When I called the employee was extremely rude. I repeatedly told her I had a family emergency, but she ignored me and said I could not schedule an appointment, I had to be a walk in because I did not give proper notice. I understood where she was coming from because its business, but you can not disrespect people.SIDE NOTE: The owner did respond to my post claiming that it was not nice of me to follow through with my appointment when two other customers were waiting to be seen, but failed to acknowledge the poor customer service Ive received especially since I had an unfortunate event occur. As mentioned previously in my post, I am aware that this is a business before anything else, however, the DELIVERY of the employee was unacceptable. To completely dismiss that kind of behavior as if it is ok is beyond incomprehensible and to be upset that I “choose” to spend my money online rather than a place of business I was treated poorly at is also unspeakable.
American Vision in Lynbrook is awsome . If you need glasses and want excellent excellent excellent service, then you need to get to American Vision. Ive been dealing with them for over 25 years, and they just keep getting better. Victoria picked out my glasses, she gave me the best one on one service. I love this place. Thank you American Vision in Lynbrook for your awsome service.
Doctor is great. Minus half a star because I had to call to see if my contacts came in then call again to see if my glasses came in. Just to now find out she was calling the wrong number. I’ve received calls from the office before so I don’t get how one digit got changed from my phone on record
I went to look for new pair of glasses and they were very unwelcoming stating that they didn’t have appointment obviously i was a walk in they give many excuses so i decided to walk out and I went to chepper pepper great service and i got it done on the same day no questions ask I won’t recommend this place at All to anybody
I spent 800 dollars for a pair of glasses I cant even see out of . Been back three different times to hear the same bullshit excuse You have to get used to them . Well, I still havent gotten used to them, so I dont wear them. They told me they would work with my insurance provider........ Well guess what... I had to pay the whole thing myself, and then to add insult to injury , I had to wait almost a month to get them...... This place is run by the biggest bunch of crooks Ive ever seen. 800 dollars for a pair of glasses you cant even see out of ? Dont be a fool, avoid this place at any cost .
Worst place to go. Very unfriendly people working there. The woman that is working there is very unhelpful and uninterested in helping customers. The man who works on the glasses is the only helpful and kind person working there. Very expensive as well, and not many options. Very pushy and will tell you anything looks good as long as you buy. I bought glasses and they broke constantly. Do not waste your money here.
Total reviews rating 4.4
93 Reviews for American Vision of Lynbrook 2023:
Review №1
2021-12-13Had a great experience getting my eye exam here! Very friendly customer service, doctor was so nice and explained the entire process. The whole process from the exam to getting my glasses was easy! Definitely will come back here for my next exam and would recommend to anyone needing an exam and or glasses
Review №2
2022-07-01Ive been here twice- last year for new glasses and today for an eye exam (in order to renew my drivers license). It was all quick and easy. The staff is friendly and helpful.
Review №3
2022-04-07The staff was very friendly. I spent a lot of money on new glasses, but I had a problem with the prescription. The doctor was very caring and ordered an adjustment with new lenses. I finally got my adjustment. The frames, however, are terrible. The glasses fell off my face when I bent down to pick up something. They are very loose and do not stay properly on my nose.
Review №4
2021-07-10Best Eye Visit Ever!!! My husband and I were promptly greeted by the staff. The Dr.s examination was more than thorough. He pointed out things I need to share with my endocrinologists. Knowing you as a person through questions and general conversation made choosing our frames easy! A class act all the way around. Now I will say, you will pay a little more than other vision stores, but you get what you pay for. I came in with a broken frame from another vision store. Left American Vision with a new frame with my old lens until I get my new glasses. Who does that !? THEY DO ! They serve to please. Thanks everyone!!!
Review №5
2021-04-24My initial visit was excellent. Sherry was wonderful. The doctor that examined my eyes was great assisting in selection with eyeglasses.My only issue was receiving my eyeglasses after they were ready. I felt very rushed and I did not receive the same customer service that was given the day of examination.The day I picked up my glasses, the young lady wasn’t warm at all. She didn’t greet me. She just asked me my last name and gave me my eyeglasses. She handed me a card and didn’t explain anything. She didn’t ask me if I could see comfortably. She didn’t asked if they fit properly. She put the glasses in a case and just handed them to me and said you’re done. I didn’t receive a cleaning cloth and I wasn’t certain how to wear my progressive bifocals. I had previously purchased bifocals 4 years ago, but never honestly wore them. I was disappointed when I left the store and wondering why I didn’t feel satisfied. By the way, I spent over $700.00.
Review №6
2022-06-20Was given a very thorough eye exam. Very extensive an appreciated being asked questions regarding not only vision but what type of work have you done an do. Glasses were ordered an recieved within 5 business days. Was very happy with service I received. Update 6-20-22 went back for eye check up had it with Dr Decker that was very good, thorough exam and picked out another set of glasses. Theu were done in 3 days, went and picked up today, old gentleman infront needs to learn some customer service. Very nasty, asked what I needed I said im pickup he said name I said told him he said come here. Here try them on. I said ok his finger prints were on them so I went to clean with my shirt he said what are you doing dont do that, well then off to clean your prints off, or give me a wipe. I tried them on he said read this I said there good an walked out. I waited in car an walked back in an spoke to the lady up front had a question regarding frame. She was very sweet, she answered my question, and I said do you ha e a wipe or cloth for glasses and she said absolutely. I said thank you. She made things better
Review №7
2021-07-29Everyone there is super friendly and helpful. They’ve let me just walk in and schedule an eye exam that day, and when I put off ordering new contacts for too long they always manage to get me more before I run out! They’re also always finding new ways to save me a few dollars here and there when it’s time to get more contacts
Review №8
2022-01-15Friendly and professional staff. Treated me with care during my eye exam and fitted me with glasses.
Review №9
2020-07-11This was my first time using this place. The service was fair. When I got my glasses, couldnt use them, very blurry. I was told it was because it was my first time using progressives. I had to go return them after a couple of weeks, the lady who took them back had an attitude. I had them changed to just reading glasses. I was charged the same price, which in my opinion was just wrong.
Review №10
2021-03-19I love American Vision and was always coming here since I was little girl but moved to rvc recently, so havent been in there in years. Well I went for my DMV vision test and seriously was in n. Out of there so quick and the ladies working were A++