Amsterdam Court Hotel in New York
The location was fantastic, but the lack of helpfulness from the staff (had to ask 3x for towels, rude front desk staff, etc.) and the cockroaches in the room didn’t enhance our stay.
Greg, he was the one sitting there on the counter on the day of check-in.We reached in the evening at around 6:30pmNot sure what was going in his head, he gave me and my husband key card of the room and kept an amount on hold for security purpose.Later next day morning, when we went downstairs for housekeeping, on giving info of my room number the person there was astonished seeing we were not checked-in in the system. We spent 30 mins explaining we were checked in, we have key card and we even ordered from your restaurant from room service.Later, the lady checked us in the system but without OUR APPROVAL HELD A LARGE AMOUNT in the name of security depositLater we came to know we were charged no show fees and still NO REFUNDWe argued with staff the same night but no concrete response.Next day was our checkoutWe go down and ask the person, she seems confused and says we will be refunded the no show fees which WE DIDNT.We kept our luggage in the lobby and left for the day as our train was in the evening.Later that night when we went back to the hotel to collect our luggage, we met GREG, after explaining the entire situation to him he says that you should have fought for this (which we did) and now its evening we cant help so you do it in the morning.HOW RUDE!!!!There is no status of 2 SECURITY DEPOSITS.There is no status of our refundThey illegally blocked a huge amount without approval.
Room was beautiful but the staff was less than adequate. No greeting, no interest in us as guests. So many options in New York, choose somewhere else.
The hotel is clean and staff is friendly. The rooms are very small.... Specifically the one we had.. may be because we opted for quad sleeper. There was very little room outside the beds. But the room was fitted with all amenities in a very thoughtful way. It had a good touch of modernity. The space was clean and bathroom was small but well equipped.
The hotel is an old building that has been renovated quite nicely on the inside. The rooms are small but that is understandable because of the age of the building. Nice decor throughout. I would have given 5 stars but did not because the hot water faucet on the bathroom sink did not work. Bathtub drained slowly. Wifi costs extra. Heat radiator did not work all the time. Our room keys did not work. Staff did not respond to our complaints. For the premium amount we paid we expected everything to work.
The shower in our room went hot and cold continuously. I had read reviews about this from other guests and so it was pointless reporting it, as you dont do anything about it. The air conditioning unit is so noisy its beyond a joke and our room was so small you could hardly get round the bed. We were never asked at any pint if we needed anything or if our stay was comfortable, because I expect your staff dont want to know because they are well aware of the shortcomings. Great location, but experience was marred by the lack of such basic things which rendered our stay uncomfortable.
I loved it!They dropped the ball with my early check in as my flight landed at 6 am but they were so quick to clear up a room for me. The room was clean and not as small as the pictures in previous reviews indicated! I loved my room.The restroom was not small ! It was perfect!Front desk super friendly and helpful!It is an a great location and I got a great deal for it! Also, after checking out, they still held my bags for free since my shuttle didn’t pick me up until 4pm. So, I got to explore the city some more before leaving and checking out! Totally recommend!I’m totally staying at this hotel again when visiting NY
Stayed in the hotel for one week. The location was great for getting into times square and the subway. We did have to venture a little to find good food at reasonable price - times square is notoriously expensive.We were at the back of the hotel, for central Manhattan not too loud.For a small budget holiday it was fine as base for exploring the city. Next time I might splash out on something a bit nicer though.Hotel itself was clean enough, tired looking - bit more shabby than chic. Room was fairly small, but workable for two. We only used the room as a crash pad at the end of some very long days, so it worked for us. Shower was fine, although there was an issue with hot water on our last day.The staff were friendly and efficient.We were disturbed by refurbishment works on the first day at 08:00 - but were compensated.We arrived about 02:00, the staff were quick at getting us set up.If youre not too fussy and on a small budget then this will do the job well enough.
Clean, modern, but small room. Was completely adequate for one night in NYC for our family of four. Our room wasnt ready when we went to check-in at 3:30, but I got the impression it was a mix-up of some sort, not that it wasnt actually ready. Extra charge of 19.95 is ridiculous but I think common at hotels in the area, and lower than others Ive seen. The location is fantastic and a highlight. I would absolutely stay there again.
The hotel is well located, that’s it’s strongest feature. It is an old building which has been renewed and turned into a hotel. The room was clean with some nice touches like the reading lamp on the headboard and the heating system was working too much. It was almost like a sauna. We had to keep the window slightly open in order to balance the room temperature. Since the window wouldn’t hold in its place we had to use the good old shoe trick to hold the window open.
Having picked this hotel for the second part of our holiday and spending more money than we would usually, very unhappy with this hotel.On arrival there was a highlighting if you wanted water and coffee then it would cost you an extra $20per person per night. Not something you would expect when spending $200 a night in a room.Following a quick check in, the room was overwhelming disappointing. Not enough space to unpack two suitcase, a dirty bathroom and to top it off the distinct smell of urine.With a nights sleep with a very loud air con, we complained the next morning. The staff seems uninterested and after asking offered us a new room in 8hrs time. With it being thanks giving I asked if there was anything immediately and reluctantly they found one on the ground floor.We packed and moved to the next room which was equally as small but hey at least it didn’t stink! After a quick shower, I then found there were no clean towels - another disappointment.There is more I could say but I think you get the jist - definitely wouldn’t recommend this place.
Friendly staff, check in was great no line, got an upgrade. In the room, the upgrade was great, bed comfy, and all clean. It’s an older building with a modern flare. The bathroom is tiny but that’s ok. The location is central, so do expect outside noise. They have snack from 4-6, coffee and tea at all times, and complimentary water in the room. There is a fee when you check in, called the resort fee. But I already knew that when you book online it’s in the small print. The hold $75 for incidentals but you get back when you leave.
We went to NYC to see a show. We booked this hotel because of its location in the theater district. That is the only good thing about this hotel. The man who checked us in was rude and short with us. The bed was so hard we tossed and turned all night trying to get comfortable. The outside temperature was very warm and humid on our visit to the city so we had the AC on. When the AC was blowing, the room was super cold (blanket on). When the AC unit turned off, the room got really warm (blanket off). Even though our 3rd floor room did not face a street, the outside noise woke us as well. To top off the whole terrible night, the alarm went off at 6 am! I guess housekeeping forgot to turn it off. We do not recommend this hotel.
Location was awesome (Times Square was literally around the corner). Staff was friendly and helpful. I had an issue with my credit card and they worked with me until i could get it straight. The hotel was old, there was no a.c. in the hallways or elevators. The decor was dingy, they only had one working elevator which was small and slow. The power went out 3x while I was there because it was so hot and they only had window units for a.c. which needed to be updated (the one in my room was being held together by tape). Overall, it wasnt a terrible stay. The hotel fit my budget, the staff was great and the location was awesome. Also, the water pressure in the shower was absolutely wonderful.
The doorman approach us for a transportation to the airport and he booked a car service for us , usually taxi cost $50 to $60 to LGA airport and car service guy charge us $90 and he said doorman Kamel told me to charge $90 and give doorman $15 commission, which is ridiculous.Guys please don’t accept car service, only take city Yellow Taxi. Car service ripp you off.
The room was small but the size was not the problem for me.1. House keeping walking in on us when we were not dressed2. Two big roaches in my room.Management was apologetic, and the young lady at the front desk gave me I think $36 off but for rooms that were an average of more than $200 per night taxes fees included, I expected better. The staff was nice but I dont recommend it. The location was great but it was not worth the money for me. I wish I had elsewhere. New York was nice but having issues with my hotel on every day of my stay was not cool.
This hotel has been extremely unhelpful in rebooking my trip that was cancelled due to covid. I received a coupon to use towards a future stay booked through Expedia, but they no longer have availability on Expedia so my credit and money are wasted. This is extremely unfair and terrible customer service. Don’t bother with trying to book this place.
That a good n nice hotel at the central area.Very convenient hotel.Breakfast was much varietyRoom all are pretty clean and tidy.That a parking near by the hotelThat few supermarket n lot of restaurant nearby hotelBar n restaurants is available at the hotel but close early.The a WiFi free for all guestsLuggage storage is available for hotel guestSafe is provided in the roomWheelchair accessible to the hotelHotel do provide Computer at the lobby
We picked this hotel because of its proximity to the subway and it was near things we wanted to do. The rooms were small but completely renovated and LOOKED very nice. Our bathroom was nice but the bathtub had a leak and the shower head would drip water the entire time we were there! It was very loud and obnoxious. The wardrobe closet in our room wasn’t installed correctly and the door wouldn’t open without scratching and dragging on the wood. Our chandelier was also missing parts of it. We were not in the hotel much, just to sleep and then leave, but we would not stay here again because when we were there, it was unenjoyable.
Rooms are clean. Service is bad, people are super rude. The tv was not working, never got fixed. Internet is fine.
Good hotel, great location. Nice lobby area and the rooftop terrace is good to go and have a beer on. Room wise it wasnt bad, comfortable bed, fridge and air-conditioning. The bad parts, not the biggest room, the TV was old and kept making a high pitched noise through the night. Air con was also noisy. No light from outside.
All the receptionist bad in dealing with clients except one she was night shifting . Rooms are too small with bad view . They refused also to clean it because we booked for 3 days only . Also they draw the payment twice from my Visa card and return it back after week and after long calling with them
My daughter and I stayed here for a weekend trip. The front desk staff was kind and helpful. Both bellman were accommodating. On our return trip to the airport, UBER rates had gone way up due to rain. Ben called us a Town Car for half the price. I appreciated his attention to detail and willingness to serve.
As soon as we got there, the staff was really friendly and let us keep our belongings in their coat room before our check in time. Gave us time to explore the city a bit before check in. The room wasnt bad. Small, but if youre going to New York to sit in your hotel room all day- to each their own. The only problem I had was there was no way to turn off the heater since it was the old style kind. So we had to sleep with the windows open- keep in mind the city of New York never sleeps. The location was amazing as it was only a 3 minute walk from the center of time square. Lastly, which is kind of sketchy is the fact that i came home without my white lace night gown. We did have a maid come in while we were out and about to clean up the place for us. I always do a thorough check of the hotel rooms I stay at before I leave.. so I would have seen it. I left it either In the bathroom or on the chair. The day after I got home I called them and they told me the cleaning service manager has had no white gown show up. Its not with me, and it didnt leave the room while we were there. Its not a big deal, but just kind of concerning that something like a night gown (which was expensive) was taken. I never leave valuable things in my hotel rooms- but what if I had? Other than that staff was really nice. Great location.
Booked this hotel because the price was low and it is close to everything in the city. They also offer discounted parking rates at the structure right next door (which I didnt know before hand so dont book the parking online prior to your stay). They even held our luggage in a locked storage room until we could check in so we didnt have to carry the luggage around the city.The staff couldnt have been nicer - they even helped us get checked into the room early since we arrived earlier than expected. Susan and Jessica were absolute dolls. They work at the desk up front and gave us GREAT recommendations for food nearby, they talked with us while we waited, and made us feel so welcome.The rooms are quite tiny and the elevator is pretty old (which is the only reason I didnt give 5 stars) although the beds were ridiculously comfortable and we had access to a fire escape that made up for the small space. We also found out that one of their other properties has a pool and the room keys from the Amsterdam allowed us access to it!I will absolutely stay at this hotel again!
They put us in a room with leaking roof. Then asked me to check out and check back in order to change the room. Then they put me in a room where shower spews water all over. I nicely asked for a room change, they told me to come back after 3pm. When I returned they told me sorry reservation cancelled as you did not pack (I did even though they never asked me). This is where it takes customer service to the next low--they investigated my packing by sending their bell hop to my room to verify whether I was lying about being packed or not. Their front desk is run by some kind of police department with a facade of nice customer service talk. The rooms are all different, somethings work in some and something dont work in some while they are reconstructing---construction crew started working 6:30am this morning and I could not sleep. I still have to spend two more nights here. They did offer me a coupon for free breakfast---no thanks, keep it.
Very nice and located in a central part of the city with great access to nearly everything. Bed and room was very clean and nice. Check-in was a little slow and could have been better, but check-out was great and very nice. For a NYC quick trip, overall this was great! No pool or breakfast or anything extra though, so for more than a bed, I would look elsewhere. Very modern and everything seems recently updated.
This hotel is perfect if you need a clean place to crash in the heart of midtown. I have no complaints. The king size bedroom was big enough only for the bed, but the bathroom was much larger than expected (which is still small, but not a closet). Its located right next to a big subway station to take you pretty much anywhere. The rates were extremely reasonable. If I wanted to stay in Midtown again, I would comeback to this hotel every time.
From the moment I entered the Amsterdam Court Hotel, I was greeted with warm smiles and a sincere willingness to help and I immediately felt that my decision to stay at the Amsterdam Court Hotel was a wise one.Robert reassured me that my belongings would be safe and I believed him!Gabby, at check-in was so wonderful. She was warm, friendly, professional and so helpful! I couldn’t wait to write a review about her because I felt her sincere efforts to accommodate me! Gabby did everything she could to give me and my band the best experience possible at the Amsterdam Court Hotel.Thank you Gabby for making my experience and that of my band, an excellent one! I highly recommend the Amsterdam Court Hotel to my colleagues, family and friends.
BEWARE OF THIS HOTEL! PLEASE LISTEN TO THE REVIEWS!!!To begin with my sister and I came on vacation all across town and were excited for something nice and decent! Well come to find out this place was horrible like a hole in the wall dump!I have pictures and screenshots if anyone wants proof! We had to get maintenance to keep fixing stuff that was wrong with this garbage of a hotel! Never in my life have I experience so many things wrong with a room such as cold water, dirty carpet, flooded sink, A/C broken ALL THE TIME! They did offer to give us a small amount of our money back but we still have not received it neither for an outage that had went out which does not even make up for half of our experience! Go ahead and if you have it pay extra for a better place with better staff willing to fight for there best to accommodate their guests! I WOULDNT WISH STAYING AT THIS HOTEL ON MY WORST ENEMY! Please just stay away from this place everyone and again listen to the reviews!
Location was fabulous. Couldnt be any better. Hotel itself is a lot to be desired. The elevator is extremely slow. Put it this way, there is a permanent sign apologizing for the appearance, due to construction. There is no construction. The rooms are dingy. There wasnt any warm water for a shower at 10:30 . It was a room to sleep in basically, nothing to rave to your friends about.
Decently priced for a VERY convenient stay in Midtown walking distance from Time Square and Rockefeller Plaza. The staff went out of their way to address concerns we had. They do not offer free breakfast, BUT they do offer snack from 4-6pm. The rooms are small, but from what I understand that’s typical in NYC. They also provide 10% off your meal if you eat at the Japanese at the restaurant. I read the previous reviews in regards to the showers. We did have issues with the temperature until we realizes they were opposite of each other, problem solved! Don’t know if this was the case with all room, but worked for ours! I would recommend this place if you’re staying for a few days, as the location is accessible to many of the top tourist attractions.
The smallest room ever but the cleanest and best decorated. I cant believe Im even mentioning this but the shower had some real pressure 😅 wakes u right up.And the staff were kind and very accommodating! If you dont mind tight spaces this place is hands down best!
I have not stayed here yet but had a trip booked for April 2020. During April 2020 there were travel restrictions, as well as a closure of the hotel due to the COVID-19 outbreak. We were initially told by the booking service that we would be issued a refund by the hotel. When we contacted the hotel directly, as instructed by the booking service, they told us that they could give us a 1 year credit for our stay. However, giving the circumstances we think that 1 year is not enough time to visit New York, coming from Canada. Due to the current pandemic we are comfortable with travelling to the USA within the next year, or two. We have tried to contact the hotel to extend the credit period, or get a refund issue, but have not gotten any updates since the issue was sent to “upper management for review”. The last we have heard was in August, and have not heard anything since. We would like issue to be resolved so that we can look forward to enjoying New York in the future.
We wanted to come in May 2020 but obviously couldnt.Still waiting for our refund. The service is awful, they keep on sending emails full of empty promises, theyre a bunch of liars. Do not trust them.
Stayed here twice now, got a different room each time and both were pretty nice for the price. The rooms are a little small, but we didnt spend much time in the actual room anyways. Both rooms had huge mirrors all around the room and in the bathroom. During our second stay, the bathroom in the room seemed to be updated and quite nice. The beds were comfortable and the room was clean. We ended up checking in an hour early each time which was great. The girl that works at the front desk Fri/Sat/Sun during the day is super friendly and helpful. If you book far enough in advance and pre-pay, they offer huge discounts. Location of Amsterdam Court is prime! Times Square and all the major theaters are just steps away. Its nice having the Japanese restaurant attached to the hotel as well.
Myself and my goddaughter stayed at the Amsterdam Court for five nights in July of this year and our experience was excellent. Having read reviwes before our arrival I must admit I was rather apprehensive, but on arrival I was more than pleased. The location is FANTASTIC. Our room was clean and serviced daily. The staff are friendly and always on hand to assist. I will return to this hotel no doubt.
Nice, clean, affordable, great locationWe were at Amsterdam Court Hotel in September 2012. The place is a couple of blocks from Times Square. The staff is very courteous and friendly. I have to admit that the room was tiny tinny. Very. Its no big deal if you are on a visit and will use the hotel room as a crash pad mostly. The room was clean, hot water in the shower, everything working perfectly. I definitely enjoyed my stay and Im satisfied with the service.
We are still here. First night they let our room so me and my friend had to share a bed. We are not partners so a bit odd. We then moved to a deluxe double the next night. There is No deluxe rooms here. Paid similar prices to other NY hotels but not the same standard. We are making the most of it calling it shabby chic more shabby than chic to be honest. Staff are lovely except for the bar staff and those two women are the most miserable people in Ny.
Hotel is in a great location & the staff was helpful & friendly but that is the only positive things I have to say. Our room looked like it hadn’t ever been vacuumed, the toilet ran constantly, it was almost impossible to take a shower. The water was either so hot you were getting burned or freezing ice cold. Most days just freezing cold. No one wants to take a cold shower in New York in December! We had bought bottles of water to put in the mini fridge in our room but the fridge didn’t work to keep anything cold.
Staff were really friendly and accommodating. Stayed in 224 which has a view of the courtyard. Very close to everything and a couple of roads away from times square. Can get very busy outside during the day. Metro stations 1 and C/E very conveniently close. Beds are quite small compared to the UK. Standard queen is about as large as a double in UK terms. Nice roof terrace to relax on and eat your own food and drink. Bathrooms in the rooms are pretty good but tend to let water overflow onto the floor. Overall a good stay and would definitely stay here again
Total reviews rating
199 Reviews for Amsterdam Court Hotel 2023:
Review №1
2022-04-24Positive: Great location! Close to good food in a variety of price ranges and convenient to shows and subway. Our room was clean and comfortable overall. The staff was friendly and helpful. Negative: Our room was slightly shabby and a bit dusty in the corners, which is par for this level of hotel in Manhattan, but of course we always hope for better.
Review №2
2022-06-23Dont forget to use ʜoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking your place. This website will compare hundreds of booking web sites and typically will have rates a lot cheaper than others! Thank me later on! This hotel is the best rated in the area. I have been staying here for a very long time. If you stay for a few nights you definitely wont be disappointed.Excellent location. Not a bad price considering how close it is to Times Square. I also used SpotHero to book a parking spot just across the street for a great deal.The service at the front desk was super slow, but that was no fault of the staff. They had lots of rude and demanding customers. When it was finally our turn, the lady at the desk said, You guys arent from here, are you? I said No, how could you tell? She said, Because youre so polite and patient. Someone from New York would have been shouting already! Her friendliness and good humor despite the circumstances was appreciated.The room was comfortable considering the location. It was smaller than a room you might find in a less populated city, but Id call it spacious for NYC. The window was clean on the inside, but super dirty on the outside, so there wasnt much of a view. Thats probably also common for NYC. We were still satisfied with the partial view of the old brick building next door and a little bit of the street.Overall, a great choice for the full Manhattan experience.
Review №3
2022-05-23Great location near times Square. Small older rooms. Clean. Most of the staff was very professional. Our only complaint was the odd staff member with glasses who said he was the bellhop who refused to let us use a cart to take our luggage to the door. Very strange and rude.
Review №4
2022-03-21It looked better in the pictures ...great service!! The bed...I dont know. The rooms are tiny. We did have fake windows, the floor was just a raw floor with carpet on it... probably wouldnt do it again 😅
Review №5
2021-11-02The area is a great spot as the subway is at the corner of the street and Times Square is like a block away. On another note my boyfriend and I had quite an experience the first night. We lost our flight the first day so we called and let them know we would be getting there the following day of our reservation but that we would be arriving. We arrive and for whatever reason they can’t find our reservation. Manager comes after about 20min and he is able to find our reservation so he gives us our keys and we go to our room. We get to the room and as I’m putting my luggage in the room I noticed there’s things in there already. Someone is already staying in our room. By this point I was extremely irritated because we were already running late to go see a show I had bought tickets to. So we had to go back downstairs and talk to the manager, it turns out they gave our room to someone else with my boyfriends name on it. Manager gave us another room and by that time we missed our show. He did not offer and upgrade or even a discount for the huge inconvenience. Not only that but I wasted $50 in the show I didn’t make it to. Guy at the front desk was nice and did the best to help us but the system they have is absolutely trash. I think it’s lack of management from managers they need to work on the communication and not give others people’s rooms.
Review №6
2021-11-27Rooms are small, but when you are in NY, you shouldnt be in your room anyways. Beds are super soft, so if you have a bad back, ask for a firmer mattress. The staff was friendly, but a little training would be helpful. The concierge was very helpful.
Review №7
2021-10-12First, the hotel doesnt really havent any signage and was hard to find. We walked right by and had to turn around. Next, our check-in experience was awful. It took 30 minutes of us waiting in the lobby as the worker told us the system was down and he would run to housekeeping to check us in there... He genuinely seemed to be drunk or high... When he came back, he was in his street clothes and another woman took over at the desk. She didnt have any problem and checked us in quickly. Our room was on the second floor, but was so difficult to find as the wall placard pointing to its number fell off. Plus, our room was label B, but the elevator and second floor doors were labeled A. When we got to our room, it was pretty small, but alright. The carpet seemed dirty. The TV was crooked and didnt have many channels. The air conditioner was old and loud and smelled musty. It was also haphazardly installed. We couldnt see anything out the window. Not only was it filthy, but it must have been facing a building. The photos online show bright, natural daylight... So, it shocked me when I awoke, thought it must be the middle of the night, but it was 10 am. Our room was pitch black. The bathroom door didnt close unless we lifted and pulled hard. The sink faucet had such high pressure that turning it on caused water to splash you and soak the floor. After one shower, there was about 3 inches of yellowish water in the tub because the drain was clogged. Disgusting. One redemption was whoever was working as we checked out was very polite and allowed us to check our bags as we explored the city more. The best thing about this hotel is the location. I wish they would spend less money on stupid decorative chandeliers and more money on actual amenities.
Review №8
2021-11-16The location for this hotel couldn’t be better, at the edge of Times Square, in the middle of the Theater District - but don’t stay here.The rooms are smaller than even the best photographs could make. We arrived after a 12 hour day of travel to this run down place so we tried to be accommodating because we were tired and try to find another hotel at 9 pm in NYC.The staff was unresponsive to needs. They had a “policy” of only cleaning every third day, but failed to come by the room once during the 6 days we stayed there. Their staff also followed COVID protocols, when they felt like it, without consistency or reason.The shower had adequate pressure, but make it quick because by the end of it the tub was so full of water you were worried it might overflow. The bathroom sink had the same issue as the shower so careful trying to wait for the hot water, it also might overflow.Our bed was broken, causing the mattress to sag, but the door covering the mini fridge in the desk fell off the first time I opened it, the blinds did little to nothing to keep the lights of “Wicked “ marquee from keeping the room look like dusk all night, the TV frame was cracked, the door had a half inch gap still when you pressed it closed (so we moved the chair to make sure it didn’t open).I had to go to the front desk on several occasions to get minor things - toilet paper, towels, trash bag - simple items you would expect from even the worst motel on the side of a forgotten highway. Despite assurances and apologies from the front desk, nothing was done. Not once was the room cleaned, nor was the trash removed. Sometimes there was scalding hot water, other times full hot only got you luke warm water. The front desk assured me they follow all cleaning protocols and do so after each checkout, except that I found parts to the broken bed and other trash under the bed when I pulled out my shoes from under the bed.They claim there is internet service, and there is Wi-Fi, but the second you let your screen go to sleep, you are dropped and have to sign in twice to get back online.The worst part? Take photos of your room if there is anything wrong and send it to the front desk immediately because if you don’t, they will bill you for the broken items.
Review №9
2021-10-27My husband booked for our 25th wedding anniversary. He specifically told them I am severely allergic/asthmatic as soon as he realized they use down bedding (they pre-charge your card, so a refund was denied). He was assured a call the day before arrival, they would completely clean out our room. Upon arrival, desk staff had NO CLUE about this! Sat in the lobby for 45minutes while they “double checked” that everything was correct in the room. When my husband confronted the “manager” he did NOTHING!! He got loud with my husband and asked “where would you like to wait!” Went to the room, hair on the chair, broken window blinds on the window. Within 10minutes being in the closet sized “king suite” I had a full blown asthma attack! Booked a room at another hotel immediately! Ended up sick with horrible allergies & asthma for my 25th anniversary because of them! I would give this “hotel” from hell a negative 10 if possible! The only redeeming staff were the gentleman that took care of our bags & one desk staff that refunded our money without hesitation…NOT the “manager” either!
Review №10
2021-10-09I rented a standard queen sized room and not only did it cost me $300, but it also cost me my night away in NYC. The room was NOT what was pictured on the website, the cable did not work, furniture was missing, and the bed was like sitting on a slab of stone. The only good experience I had was after asking for a full refund and leaving since I could not even stay the night.