Delivery
Yes
Apple Crossgates in Albany
Categories
Location on the map
Albany, Albany County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Amenities
Wi-Fi
Yes
Recycling
Electronics
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 518-389-0140
Site: https://www.apple.com/retail/cro...
Site: https://www.apple.com/retail/cro...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–6PM
Other Electronics store Nearby:
Comments (199)
Please beware, they are not responsible for damaging your device! Brought my daughters phone in to replace the battery. While they were taking the phone apart they broke the home button and told me I would have to pay $169.99 to replace the display. They acknowledged it was working prior handing the phone over to them. They said “if you read the terms and conditions, it states we are not responsible.” Make sure your read all 10,000 words before handing over your device.
I checked online the night before to ensure that I did not have to schedule an appointment to make a purchase. I went in with my son on a Tuesday afternoon at 12:15PM. The Apple associate stated he would schedule a 1:15PM appointment for us. WHAT!!! I told him that I checked before hand that was not the policy, stated online. He said I was mistaken. They just lost a $1000 sale. We went to verizon store on the other side of the and made our purchase. Great job Verizon, Apple needs to revisit what customer service means
Yesterday I drove 1 hour to Albany and walked in to the Apple Store to speak to someone about purchasing a MacBook Pro. I told the welcomer I was coming in to buy a laptop but wasnt sure which one I wanted yet. I had about 3 questions I was hoping could be answered by an expert. They added me to a queue and said it would be 45 minutes. I begrudgingly waited, eager to leave the store with my new computer.Around 10 minutes in I was told by the same employee that they were moving through people quickly so they didnt think it would be much longer. 45 minutes in I was told by the same employee that I was next. I then watched two people who had come in after me get helped with their purchase. At 55 minutes I went and spoke to a new employee (the original seemed to have left for the day). She showed me that I was not only behind one other walk-in but that 6 people with appointments were ahead of me.Basically, as scheduled appointments come up, the walk-ins (no matter how long they have been waiting) get pushed. I was literally walking in to buy the computer I thought I wanted with a couple questions to ask about it. It didnt matter, they could care less about my business.I expressed my frustration to the employee and she asked what it was that I had wanted to purchase, quickly answered my questions, and then and only then, 1 hour later, was I told they were entirely sold out of every Macbook I had been considering. Either way I would have to order it online.I know there are supply chain issues but why would that not have been communicated to someone upon entering the store looking to buy a laptop. Just because they are Apple, and everyone super friendly, does not exclude them from common sense costumer service tactics. Super frustrating and now seriously considering buying a PC.
Uncomfortable layout. The staff are always looking for you. I could see them staring me down as I walked in. Staff were nice enough. Tech and service take forever. I was on time to my appointment but they were late. Was not a pleasant experience.
Always over crowded and many times they dont have what you need.The staff is very nice always!! It is super clean and organized.
Friendly and helpful staff but their check in and service model needs major help. No board with your place in line and employees roam the store hunting for their customers(not their fault btw) resulting in people being forgotten and very long wait time.
If youre gonna make us wait for over 30 minutes for the genius bar, maybe some seats with backs?
Associate had absolutely no idea what she was doing… tried to get upgrade to a iPhone 13 pro max in store. First, I was told Apple only does it’s own trade ins and does not honor at&t offers, after going back to her manager for 5 minutes, she knew how to proceed, right before everything was complete I was told I needed to switch plans on at&t???? At this point I had wasted about 2 hours. I then go home, Call online and speak to a representative of apple, she is able to upgrade the phone..now I must drive back to Albany to pick up the phone over an online order because of an associates inexperience. While I realize I could have called earlier I would have much rather preferred to have my phone today rather than in 3 days. Better Training!
I had a great experience here! Everyone was really nice and they were able to fix my phone. I just walked in didn’t have a appointment very impressed thanks again!
Two people helped me out today. Pretty quick service (likely because I came in right after opening, but it was still nice to get in and out). Everyone was really kind. This is legitimately the only time Ive walked out of an Apple Store feeling satisfied and with my wallet intact. And I can now charge my laptop. Thank you!
Great products. I won’t buy anything other than an iPhone. The line gets ridiculous though.
Very nice employees, they are quick and efficient. Verizon is also the best compared to other providers
I sincerely love this Apple Store. Had to go replace my EarPods here. This particular outlet is very cute, cozy and well lit. In fact I almost didnt want to leave considering its addictive ambience. Its actually inside the Crossgate mall and you may wanna get your mall map to locate it. The customer service was uber-cool and the guy took his time to explain to me the benefits and features of the various Macs and devices
Ive been to the apple store twice, once to buy my new iPhone 12 max pro phone and a new Apple watch, and once to replace the screen protector. Both times I had a bit of a wait, but the technician was knowledgeable and helpful and both times resulted in getting what I needed inn short order. I really enjoyed both visits.
Organized chaos, this store is always crowded. We made an appointment for phone repair and were seen promptly on schedule. They do require masks in the store, likely because there is no way to social distance.
Worker was extremely rude and didn’t even ask what my problem with my phone was. denied me help, mind you the store was packed, and she said i need to make an appointment when there were multiple walkins without an appointment being helped. Would not recommend. 0 stars
Only place in the area to “officially” service your Apple products. Hard to leave a review when they’ve been slowly eliminating the competition via right to repair.
This place operates like a bazaar. No system for dealing with customers, just a Battle Royale where customers have to grab a willing associate to take their money - easier said and done. I came here to buy a specific ipad and accessories. My Apple credit card was ready but in the 15+ minutes I was here, I could not get a single associate to speak to me, instead I was routed to a single guy who was single handedly responsible for ipad sales (unlike the multitude handling iphone sales). For the duration of my stay, the ipad guy was attending to another customer. He didnt say a word to me (Ill be with you soon, eg) but in fairness he did let a supervisor know Id been waiting a while. That supervisor came over and told me the next available associate would be over to me shortly. All the time I was here people continued to come into the store and get service. I felt invisible. Eventually I gave up and left. What a waste of my time. Ill order from another vendor online. Apple wont miss the couple of hundred dollars they will have to pay that vendor in sales commission but Ill feel better for wasting so much time driving here and being made to feel like an invisible fool.
We went to buy two Apple Watch’s for my wife and myself. The guy in the front door was very rode. He didn’t let us in, although there was an hour time. He said back tomorrow or buy online. He was asking about appointment. Check Apple website, there is nothing about should have appointment for buying things. I never back there again. The lazy guy was trying to keep customers away.
Apple stores suck, you can get what theyre selling cheaper on Amazon without having to wait outside of the store while an apple employee explains all the new specs to an old lady that just learned about the interwebs
Was asked to wait in a line outside of the store and when we asked for an approximate wait time was rudely told to just wait. I can understand limiting the number of the people in the store for safety, but the line outside was not safe. People herded together much closer than the required 6ft apart distance. Additionally we felt treated more like an inconvenience than customers about to spend thousands of dollars on laptops (we did never get in to the store as no one could tell us how long the wait would be). Will be avoiding this store and doing as much of our business with the online Apple Store as possible. This store offered nothing but frustration.
I made an appointment at the genius bar to assess my apple watch. the associate didnt explain what she was doing, didnt communicate AT ALL, and spent more time in the back room than with me. she didnt attempt to do anything at all, told me my watch was out of warranty and to get a new one, and then left. zero effort to explain the situation. after the 20 minutes i was there, i still have no explanation as to WHAT is wrong with my watch other than its broken. clearly i knew it was broken, or i wouldnt have made an appointment for a broken apple watch. youre the genius please tell me what is wrong with it? i have no more information than when i went in, and had to go in during a pandemic for this. absolutely zero out of five stars.
My phone got destroyed by a snowblower and I had to drive an hour in each direction to get to this Apple store. I did not check the website and didn’t see that I needed an appointment to even step foot in the store (that is 100% on me). When I arrived 2 of the 4 security guards came and assisted me they were so helpful and kind I really appreciated them. They informed me I needed to order my new phone online and make an appointment to go in the store to retrieve my new phone. Although this was inconvenient it was completely my fault as I did not check the website. I knew there was no prioritization although I didn’t even have a phone and I patiently waited my turn and the apple employee that assisted me was also very kind. I was in and out of the store with my brand new phone in about 2 minutes. Working through this pandemic and enforcing these rules is a big change but this store excelled in their service and I am very grateful. Thank you again to the 2 security guys and the woman inside the store!!
My 70+ year old mom needed a new phone. And she wanted to check out the options and have someone set it up for her. Easy, right?No.They had no record of the appointment I made for her. So she had to wait for another 40 minutes for a 10 minute appointment.During the appointment the sales person told her they would sell her a phone but not set it up.I made the appointment figuring this was the way to get Apples great customer service post-covid.I get all the health protections and social distancing. But you can still help out your customers that take the time to shlep to the mall to have a HUMAN BEING take care of them.Ill be sending Tim Cook a bill for the technical support Ill be giving my mom.
The service was super quick, 4 rating just because of being over crowded and no mask
Came in two weeks ago, waited interminably ling, left all of our information, went to dinner, came back and still needed to wait. They canceled our order that had been sent to a wrong email address with an incorrect contact number. This place is the worst! Absolutely unprofessional and unorganized.
I cracked/chipped my iPhone 12 Pro Max screen while accidentally dropping it on my tile floor without a case on it. Okay, no big deal, I have AppleCare+, Ill just get my screen fixed. I set up an appointment for Tuesday 01/19/2021. I get there in plenty of time for my appointment. As Im finally let in to see a genius, they advise me that they do not have the parts in store to fix my screen. I was upset but not the biggest issue.On 01/23/2021 I call the store and speak with a manager to make sure they have the parts to fix my screen. He assures me that they do and to call to set up a new appointment. I call and set up an appointment for 01/24/2021. Again, I get to the store in plenty of time. After waiting in line for 20 minutes its finally my turn to see the genius. I walk up and explain to him that I was here to get my screen replaced. He says your screen isnt damaged enough for us to replace it I explained that with my line of work, if the screen gets any worse and gets water damage that I will have to pay even more money to get it replaced. He doesnt budge.So now Ive wasted two hours driving back and forth to this store for absolutely nothing. Why didnt the genius I spoke to on the 19th inform me that my screen wasnt damaged enough?This is an absolute joke of an Apple Store and from now on I will just deal with Best Buy I guess.
Could have done without the big upsell, but got what I went for in decent time.
Had to make an appointment for service. Colin , our rep was very knowledgeable and patient, helping us make our purchase. He set up a phone appointment to help us activate the phone.Pleased with service so far
I dont get it apple products are so overrated expensive and their store is pretentious.
On last Friday I was so fortunate to purchase a NEW iPhone 13 Pro Max at the Apple Store in Crossgates Mall.in Albany NYI left with my NEW iPhone 13 Pro Max who knew it would be that easy. It feel like it was a DREAM - UNBELIEVABLE
I was at APPLE today for help w/my new Iphone and worked with Maithily. She was tremendous with such professionalism, care and respect for my needs as the customer. I had an awesome experience with her and would highly recommending working with her if you get the chance. Impressive knowledge for the product and resourceful. I will be a return customer. I have never been disappointed with their customer service. Chuck is the best as welll! I first went to apple after incredibly bad experiences with Verizon in Clifton Park and Saratoga stores. No regard for their customer. Verizon users, save yourself the trouble and go right to Apple where you will be taken care of from start to finish! Thanks Maithily!
Super friendly with lots of staff available to answer questions.
Today is May 19th 2021. I went to the Apple store in Albany NY a very spacious store indeed. When I arrived It seemed I was transported to December 19th 2020. A separate cordoned off area with airport type barriers led to associates making appointments for entry into the store. Anyway, I was told it would be an hour till I was allowed entry.I opted to visit Bestbuy and purchased what I needed from their Apple area and was home long before the hour I would have wasted waiting for my appointment.
Super clean, super fast, super friendly. Super Apple store
Very bad experience. They say they have walk in but its not true. Closing at 9pm, I arrived at 8:30pm (after 1h and a half drive) to buy an iPhone and they told me to come back the day after with an appointment. I didnt needed a shopping session I just wanted to pay and get the phone. I couldnt even buy it online right there and pick it up before 9pm.
Claire was wonderful to work with, as she is kind, intelligent, and patient. As an ICU RN, I havent been into a store or a mall in a year!!! However, iPhone issues sometimes require a trip to the Genius Bar, but I felt very safe, as their COVID safety protocols were outstanding! They have double-layered plexiglass, staff at the entrance and exit that I called their safety bouncers who greeted each customer and guided them to the next available. They even had a person standing by who scoured each space after each customer left. The only thing missing.... temperature checks.Well done, Apple of Crossgates. And thank you Claire!!
Tyler, Austin, John and another amazing associate working next to Austin went above and beyond today to insure my problem was resolved as well as the Apple customer support team!!! Couldn’t be happier and more grateful for the help I received today!!! Thank you a million!
A few days ago I brought my MacBook Pro into Apple Crossgates to have the battery serviced. Apart from the battery needing to be serviced, the laptop was in perfect working order when I handed it over to them. The following morning I returned to the store to pick up the laptop and was informed that they had declined to service the device because when they opened it up they found bugs inside it and declared it a biohazard because one was still moving. While Ive never seen any bugs going into or out of my laptop, given that the laptop is 6 years old, I wasnt shocked by the news that one or more bugs had climbed inside it at some point, and while I was disappointed Id need to take the laptop to a third party repair facility to have the battery serviced, I considered it an inconvenience and nothing more. However, when I got home and turned the laptop on, I discovered the screen didnt work and had a crack in it. I immediately called Apple Support to report what happened, and followed up by calling the store to report the damage. Not only did Apple refuse to fix the damage that had been done to my laptop while it was in their possession, theyve blatantly refused to assist in finding a third party repair company to repair the damage that was done to my laptop while it was in their possession. The (ONLY) remedy theyve offered is a 20% discount on a new MacBook Pro, which was an offer extended by the same manager who responded to my report of the damage done by asserted that I couldnt prove the damage didnt occur in the small window of time between when I picked up the laptop and booted it up when I got home. In other words, I entrusted my laptop to Apple Crossgates to be serviced, they returned it to me in significantly damaged condition (rendered almost unusable), refused to take responsibility for the damage done, refused to repair the damage that had occurred while it was in their possession, refused to have a third party repair the damage that was done while it was in their possession, and the only option theyve given me is paying them thousands of dollars for an upgrade that I didnt need (until they broke my laptop). Given that I wasnt in need of an upgrade since my laptop was still working perfectly prior to me entrusting it to the Apple Crossgates GeniusBar, theyve put me in a position where the only option for remedying the situation involves me paying them multiple thousands of dollars for a new laptop (basically extortion), or paying out-of-pocket for a third party provider to repair the damage that Apple Crossgates inflicted on my device without just compensation. Ive been a loyal Apple customer for years, have spent over $10,000 on their products and services during that time, and this is the first time Ive ever had a device returned to me in worse condition than when I handed it to them. If they offered (any) reasonable way to resolve the damage they did, I wouldnt have an issue, but they havent.A friend who heard about the situation reached out to Apples Executive Relations, who were kind enough to contact me directly, but they failed to offer any reasonable solutions either. Apparently Apples Corporate Policy is that if any bugs are found within your device (even so much as an ant), they immediately stop working on the device, will not reconnect any components theyve disconnected or disassembled, label the device as a biohazard (making it difficult to get repairs since even third-party repair shops that have a relationship with Apple wont touch it) and return the device to you in a significantly damaged state with no reasonable means of getting it put back into the condition it was in when you entrusted it to them. Im disappointed to say that his experience has destroyed my trust in both the Apple Crossgates store and the Apple brand generally, and for a long-time Apple-Aficionado, I have no words to express the depth of that disappointment. Ill be filing complaints with the BBB later today, both against Apple Crossgates and Apple, Inc.
Made a reservation at the Genius Bar days ago to replace the battery in my 3 year old iPhone X. Arrived on time, checked in and went through their whole process only to find out they did not have a battery in stock. That after driving 45 min each way.They said “sorry but we don’t reserve batteries” even though I made a specific reservation for a a specific service. So now I am supposed to wait another few days for a call when the battery is in stock and then return another time for the service.Would they comp the battery given my inconvenience? Nope.Geee, that’s considerate. I will definitely rethink my loyalty to Apple. Will consider Samsung next time.UPDATE: although no consideration was given to the fact I wasted my time, per above, when I went back for the battery install it was well done. They took me right away, installed the battery in an hour and were very pleasant along the way. I still think it should be a simple matter to manage their inventory better so they can accommodate scheduled service and hope they do better in the future.
I was at the Apple store in Albany, NY for over three hours to replace a battery. First, you sign in and wait an hour to receive a text. After that, you wait another ten minutes to see a “technician.” The person confirms you need a battery, which I already knew based on battery iPhone info. Next, they say they can’t replace the battery unless you have your Apple ID with you. All the way home to retrieve the #, and back to the store to wait another twenty minutes. The “technician” arrives again to advise that now it is time to put the phone in line for repair! AND, it will be ready in ONE hour!! Upon returning, you are greeted by two people introducing themselves to you to discuss your repair. Three and one half hours later I simply said, “I don’t care anymore, just get me my phone.” The phone was FINALLY retrieved, but not without more advice. STOP!! It was just a battery replacement Apple, not rocket science. Too much on the friendly, puffed chest “we know it all” attitude, and not enough attention to what you are putting the customer through each day.
Thankful for the apple team at Crossgates for helping me with a computer issue at the height of busy season for my business. They were understanding and went above and beyond to make sure I was able to continue working with speed while my computer was being repaired. They gave me multiple options and made suggestions based on my needs. Thank you apple team!
The Apple store in Crossgates mall was always a great location for Apple but we appreciate the location even more now because of their COVID procedures. There are lines you must wait on to speak with an Apple specialist and based on your needs, you proceed accordingly. Safe measures during difficult times are appreciated by customers.
Employees have no clue how to interact with customers and they do not know the products they are selling. I had a female worker tell me to shop somewhere else, another one tell me that I was wrong to ask so many questions. The lines are horrendous and the appointment system is arbitrary if not useless. All employees must be trained to charge as much as possible for simple often free solutions. If you b**** enough to get a manager they will help more. Would not recommend.
I had just bought a new IPhone 11 Pro Max 6 days before and had been unable to use it due to set up problems. I went to Apple with tears in my eyes and thanks to Jamie and the technician, 15 minutes later it was fixed and I was on my way back to work. I can’t thank them enough!! They were fast and courteous!!!I would recommend this store to anyone that needs help with their Apple products. They know their stuff. Thank you again !!
Incredibly rude and predatory staff at this store. Wait times are insane even when there are few people in the store. Staff will blatantly upsellElderly folks to technology they don’t need let alone understand. You’re better off googling how to self repair because this store always tries to ship your products off which they say can take days to weeks. Upper mgmt is usually uncooperative and not understanding of customers needs. Heck, even the “Apple store” in the Best Buy is more professional. For one of Apples first handful of commercial stores, this one really falls short in all the departments.
The store is closed to browsing but the experience was great! Super great service on the phone with Apple, the online order was easy and pickup to 10 minutes total. Fastest I’ve ever been in and out of an Apple store!!
Worst customer service I’ve ever experienced in my entire life I’ve been there multiple times in my life and every single time I have to search and find a person to help me and take my money and also and also I went through the entire process of getting my screen replaced after waiting for two hours and I ended up not be able to get my screen replaced because I’m not 18. After they started working on it!!!!!!
Made an appointment to have my phone repaired (cracked back) and was told there was a 2,1/2 hour wait or I could leave it there. Why was this not mentioned when I made the appointment not happy with Apple at all !!!
Fantastic experience at Apples in Crossgates! Max went above and beyond to fix my phone, staying after hours to assure it was up and running! This was by far the best customer service I have ever received in my life. If you’re having issues with your phone, go to Apple and ask for Max.
Great customer service! Took my Apple Watch here because it had a swollen battery which caused the screen to pop off. The staff was very aware of this issue and had a replacement shipped to be in just a couple days! Great experience. Was in and out in about 15 minutes.
I am so mad. I needed to install a new battery in my 6 year old Mac book pro. I set up an appointment, arrived early, and checked in. When I was checking in I asked the gentleman if they had new batteries in stock for my machine and he said yes. I waited for over 1 hour for service only to have another gentleman tell me that Apple does not service my machine any more. He started to tell me that he could ‘fit me into a new machine’. I almost blew my stack, but I kept my composure.I believe the first gentleman knew that they did not sell the batteries for the machine, but figured they would try to snell me a new machine. Well sorry Apple, I’ll go on-line and get a new battery, but when it comes time to buy a new computer, tablet, or phone I’ll be going elsewhere.Also, Apple, why don’t you have your employees dress professional. I have spent close to $12,000 with you since 2009. Is it too much to have your employees stake off the fingerless gloves, take off their backwards fitting hats, ant wear clothes that don’t look like they have been slept in for the past week. Stop trying to act cool and start focusing on your products and service.
Came in without an appointment (missed appointment) and they were totally cool about it. They got us registered and asked us to have a seat. We were called up in less then 5 minutes! Super quick for not having an appointment. The associate who helped us was very knowledgeable and able to answer all our questions. Got in, problem resolved, and got out. Our trip was very fast and convenient and I would suggest this store to anyone!
Took a phone in for battery replacement under their reduced pricing until the end of the year. Phone worked great other than battery health was down. Told they couldn’t replace it because of water damage. It is supposed to be water resistant and has not been subjected to water abuse. It worked, so took my phone and left. Only to later find out that my Touch ID no longer was working. They stated that was because I has severe water damage. It worked when I went in without any issues. Refused to fix it when it was damaged when they opened or closed phone back up.Luckily for me the Big Apple when contacted by my son on the phone agreed that it should not have happened and they authorized the replacement.Store manager was rude and another employee claimed phone was a “ticking time bomb”
I ordered 2 phones online to pick them up. I did those orders separately to get separate bills. But employees couldnt do it with easy way and took about 20 minutes. Just pick up! The staff who was standing front of the store to organize customers entrance was rude.
This Apple store has always been great. They seem to always be right on time with their appointments, which is much appreciated this day and age. Obviously Apple has figured out how to make you feel like you are somewhere else in their stores. From the full glass front to one large room that feels very open and breathy even when it is hard to walk down the aisles when it is packed. The staff is extremely knowledgeable as a team, when someone doesn’t know the answer there always seems to be someone there who does.
It was too huge! You could totally get lost in here. And Im not sure that there was all that much difference between all the stores. But the women I was with seem to enjoy it okay
I was literally just there at 11:25 AM on 12/20/2020. I went to go into the store. The guy CURRENTLY at the front of the store where the line starts kept repeating everything is done online. I asked how do I know what older MacBooks are available or apply for credit? Everything is done online. I said I looked online and could not find older models of MacBooks. I need help finding a product. He said Goodbye. You have a good day maam. I said a few expletives and told customers not to bother that man. The guy was absolutely no help, refused to help, and completely rude with condescending phrases BEFORE I became angry walking away saying a few choice words. For such a widely used product this kind of general service and refusal to help a customer is unacceptable. I suggest you find a better employee to work the entrance during COVID.
I recently purchased an iPhone XR from one of the Verizon store, however, once I started using the phone there were major system performance issues where the phone used to go into an unresponsive mode on several apps. I called apple customer support and they did the initial diagnostic over the chat, but that didnt help fix the issues so they asked me to take the phone to apple location at the Cross gates mall. When I went to the store the tech reset the phone to factory settings, as part of the firmware upgrade, and asked me to try it out, but I still continue to face those same issues. So, I called Apple support again, and this time they advised me to take the phone back to the store for a replacement under warranty, but when I got there the tech started asking me the same questions and offered me the same advice which was already provided to me during my last visit, and was reluctant to replace the phone. I asked for the Manager and he too was pushing me to go through the diagnostic process again. I strongly insisted that the phone be replaced due to all the issues. The manager finally decided to give me a new phone, but it took me almost an hour to convince him that the phone had hardware issues.In short, I had an unpleasant experience at the store. I just felt like they were unwilling to offer me a new phone even though my previous XR was fully covered under warranty. You pay $750 towards a new phone and in turn what you receive is a defective phone and also a warranty that seems to have no value to it.
It’s a good location. People are nice and professional. I visited in 2 different occasions for repair of my MacBook and problem solved quickly. I would recommend this location.
Just want to pick up two iPad for parents. Came in the shop with no line waiting outside. Had to wait 30mins to get a sale person to talk to you.
HORRIBLE, went because my battery in my IPhone X is expanding. When I called Apple they said bring into the store. Also said a expanding battery is not safe, and to make sure I keep my phone off. Because I am no longer under warranty and the phone is 2 years old and except for the battery is in perfect condition they want to charge $549 to fix! The customer service person I had At the store said it won’t blow up and wasn’t dangerous. So I said well why can’t I just change the battery? (And no it is not leaking) he tells me it’s to dangerous!!! REALLY! Then I just found out there is a recall on some of the IPhone X’s and he never mentioned that! Will Never buy Apple again. At least Samsung replaces a expanding battery.
If your iphone needs a new battery take it to Best Buy! The phone will actually be fixed and less angst! My i-phone battery was not replaced as they said they did not have any batteries. They gave me a new iphone and we messed around with that for an hour before it was decided that phone did not work. So left with the same I-phone. The problem was that the employee at the apple store put in the computer system the phone was fixed. Now you would think this would be just a matter of calling Apple and be an easy fix! It was not. It literally took hours. I spoke to at least 5 apple support people, the manager at the Syracuse and Apple Store. Best Buy even spoke to Apple Support and was told it would take a day to clear up. I got the problem fixed in about 2 hours. I understand mistakes but to fix it took an unreasonable amount of time.
Great experience. Love the mall and all the variety.
Trash customer service, had an appointment for 230 get there wait only 10 minutes to get told to get my phone screen fixed would be 200$ and that my phone didn’t have a warranty or AppleCare, which in fact I proved to them That I in fact was covered under warranty till December. And have AppleCare as well. only to be asked where I bought the phone I told them the same thing each time they asked then got told to provide proof of purchase, which I did. But now I have to wait an hour to have it fixed. Even tho I had an appointment. I will be sending my phone out for a week to be fixed instead of waiting because of how terrible this experience was and will definitely be going to a different store and recommending a different store to all my friends with iPhones in the future
I havent liked apple since they remodeled. In any case, they have extra protections due to covid and give you 15 minutes to shop then kick you out. Even if you are in the process of purchasing, which is what happened to us. We ran out of time, they abruptly stopped the sales session and we had to leave. Odd. I get the covid protections but to kick out a customer with money in his hand is rediculous.
Place is trash they claim they are so busy but I count on my hands 8 employees standing around doing absolutely nothing. They say we cannot make a reservation and they don’t know how “long the wait will be.” Garbage service …
Showed up 10min early and had to wait 35 min to simply drop off a phone for a new battery. Was told to sit on a stool at a table of strangers. Very odd, and uncomfortable place to wait. There were numerous employees chatting to each other as I waited. They looked like they had nothing to do. Meanwhile two reps at a time were helping people with their issues. Not one of them could break away for 10 seconds and just take my phone I was dropping off? When I was finally helped it took 2 minutes. I dont think the drop off for a repair people should need to wait in the same queue as the people who are working with reps to diagnose issues for an hour. Get some comfortable waiting room chairs or couches. It was so busy and anxious inside the store. What a terrible vibe. It feels like it is over capacity at all times. Very loud, like a middle school cafeteria. I thought apple was supposed to be a high-end luxury experience. This felt like a strange cross between having dinner with strangers at your table at a restaurant.
They really need to respect the customers’ time. I reserved three weeks before my part delivered, and they didn’t even call me to let me know. I then made appointment and arrive at around 4:30, but they accepted my phone at 5, and told me to pick up at 7. When I came back at 7, they said it’s not ready. I finally get it at 8. People are nice but working really is not efficient at all!
Salespeople were knowledgeable, friendly,and not pushy. Bought a phone and switch from old phone took 10 minutes. I bought from the Apple store because Verizon doesnt allow you to actually hold the phone. Recommended to all!
Waited over 30 minutes after my appointment time and was then told by a worker after he started an argument with me that I was not allowed to be upset and they would not help me unless I was polite but I never yelled and also the worker and manager were very disrespectful the whole time even told me to grow up and they told me to GET THIS. CALL CUSTOMER SERVICE instead of helping there
Been here before, always has been helpful, its great to have these stores to help if needed, and a place to get their products
I recently brought my MacBook Pro in for repair. I had tried to resolve the problem on my own by removing keys and cleaning beneath them. I was very worried that I would have to pay an exorbitant amount of money in order to replace the top case. The Apple associate that I worked with was very kind and respectful. My laptop was sent to Texas and the repair was completed and shipped back in less than four days. I wasnt charged anything for the repairs because it was still under warranty. I was impressed with my experience and commend the associate that I worked with and Apple in general. Thank you for the positive experience.
I came in on a busy weekend about two weeks ago. Even though I did have to wait 15-ish minutes, the service was incredible. I was greeted by Manny with a big smile and great attitude. Even though I came in for just a new iPhone to be bought outright, he helped me set up financing at 0% and also helped me buy my first MacBook and a pair of AirPods. He totally deserves a raise. Amazing experience - I really wonder where Apple hires its employees from. But you all are doing a great job!
WASTE OF TIMEMy macbookpro recently took some liquid in through the keys and wont turn on so I brought it in to see if anyone could pull files off of it. The employee who checked me in said that the next technician would be available in 50-60 minutes (which was accurate) and they would take a look at it.An hour goes by and my appointment begins. Less than a minute into the appointment the technician tells me they cant pull the files off the laptop, but they can replace the laptop for $750.Wait, I just waited an hour for this?I realize that I may have had an unrealistic request with pulling files off a dead laptop. However, thats not the point of this review. Im upset because theres no good reason why someone should have to wait for an appointment to be told they cant be helped. Maybe Im way off on this, but the Apple Store should train their employees who set up the appointments so they can recognize problems that cant be fixed.This is the third time Ive had a time-wasting experience with this Apple Store and Im seriously considering non-Apple products for future purchases.
I had a great experience there for being my first time getting an Apple product last year. The person who helped me was great with telling me the different options I had. Walked in there with a mission to get an iPhone and left in 10 minutes with a fully paid phone and loving it! I would Never go back to Samsung
The waiting is way too long even tho you already have an appointment. Had an appointment at 11.45 to change a cracked screen, waited to be seen for about 15 minutes. It was ok. I came back at 1.30 (was told to come back 1-2 hours) and waited for 45 min.I wish they just be HONEST and just tell me to came back later, that the phone was not ready rather than kept repeating someone would be with you shortly
Great customer service. Very clean, futuristic shop look. Im an Android guy but my wife loves her iPhones. I honestly enjoyed my trip to this location. Friendly and helpful staff for sure!.
Set up an appointment earlier in the day and didnt wait long when I arrived at my appointment time to speak to a Tech about my computer issues. The two employees that helped me out were helpful and thorough in explaining the what and why of their recommendations.
Okay so I was having the worst time with my iPhone X! After contacting Verizon I received a new phone, but I didn’t want to lose all of my pictures. I contacted apple support and they were completely useless. So my last chance was going to the actual apple store in crossgates mall, after waiting over an hour for an appointment and then another 45 minutes after I came back, I got the nerdiest or the nerds to help me! If you’ve ever seen Zach from buzzfeed, they look just alike! Anyways, I just knew this guy would fix all of my problems!! After a week of dealing without a phone in just a little over an hour my phone was somehow fixed so we could actually access everything, completely switched over to the new phone, paired and fixed my Apple Watch.. and I was the happiest I’ve been in a while! So the moral of this story.. John in less than two hours actually with this man, fixed the most insane issue that Verizon in person and over the phone, and apple over the phone could not do in about a week. I thank this man tremendously, since I didn’t lose basically anything!! And the best part about him was that he was so humble, I do think he really realizes how much of an asset he is to this company! When I asked if there was a place to review him, that everyone must know about him, he said “it’s okay, they know about me” in the most humble voice... all in all this guy exceeds the 5 stars but unfortunately that’s the highest I can rate on here! Thankyou apple for hiring this man. The wait was long but totally worth it!!
2 years ago I left 1 star rating. Today it’s still 1 star rating because every time I come here, at least 1-2 employees have nasty/sarcastic/“don’t want to work” attitudes. Came to fix my MacBook, they said it was fixed. I get home and it wasn’t fixed. I’m here AGAIN for the same reason.
I was there because their product malfunctioned which was common with the phone I had. They were going to fix it for free Bc it was such a big issue. Store tells me it’s a half hour wait and they will text me when ready. They text me and I’m back within 2 mins of text. Make me wait a half hour constantly telling me I’m at top of list. Then they finally call me and the employee who was suppose to help me took another customer. They told me i will be at the top of the list again. I’ve never had such terrible customer service. Will never buy an apple product again. They break due to no fault of the customer, and then you receive terrible treatment from the store employees
Fantastic service from Jarius J. Very professional, personable and smart. I was first taken back by the size of the crowd but it was organized and efficient. Apple had at least 35 employees working (And they were busy!) and the consumer crowd spilled out into the Crossgates Mall. My appointment was set by Apple and I was in and out of there fairly quick as compared to the Verizon Wireless people who could not fix the problem after 5 hours...... Apple spent 1 hour on the phone and a short time in the store.....problem fixed (so far). I highly recommend going to the source (The real Apple Store) and its worth the drive.
Shoutout to Ryan, great customer service knew exactly what I needed it and just did a great job. To the point and easy. Thanks
Well, it wasnt much different than my other visits to the Apple Store. The entire time I was there was spent waiting in line. Finally my wife (I am an Android guy) got to talk with someone and was informed that it would be an hour or more before her issue could be addressed. I love Apple tech, but I will never buy any of it due to this one thing. Why is there only 1 location in the entire area? I could live with this happening once in a while, but not almost every time. I would live to have spent the 1,000s of dollars that I have spent on Samsung to have gone to Apple. But nope. Not me. Not ever.
15 min wait time but after that allGood. $150 for screen replacement $180 work tax but unlocked it after passcode errors forFree. Very professional yet casual. Called Apple directly to make an appt @ Genius Bar.
Outside of the long wait, service is the best! Thats why Ive used nothing except Apple from the beginning. There is always a human being to walk you through difficulties😁
I have been to this apple store many times and yes sometimes i have had to wait a bit. however the service quality has always been excellent. always knowledgable and polite. dont know where some of these reviewers come up with their complaints.
As usual apple store employees were helpful. I was happy to see the precautions taken in COVID era. Nice apple store. Very less waiting time
You have to make an appointment to talk to an associate. It took them 2-3 hours to get to me. I was not really happy about that. But luckily the mall has alot to offer to kill time. Its very crowded and the staff is very passionate,friendly, and willing to help you.
Terribly unprofessional staff who do not know the differences in the products they are selling. Very judgemental and condescending. Most try to charge or circle around easy outcomes and try to charge for the most expensive remedies. Store wait times are astronomical even with appointments and the waiting area is seemingly arbitrary. If anything the older store was more manageable and well kept. Skip the line, order online!
I used to be a loyal Apple user. I am re-thinking this. I bought my first Mac when they werent popular and have had Apple products since. Tonight, I went in to have my sons Iphone 5S screen fixed. It was cracked and needed to be replaced. I had made my appointment online well in advanced and arrived early. There is no method of check in other than standing around looking lost and hoping someone walks up to you. Once you check in they have everyone that has an appointment stand over in the corner around a table in the front. There is no seating and no method to this madness at all. I waited for over forty minutes for my SCHEDULED appointment. Once I was finally permitted to the Genius Bar ( I use that lightly)..I waited another 15 minutes for the technician. They told me the phone was out of warranty (which I knew) and it would be $129.00 to fix, which I agreed to. They took the phone in and told us to come back in two hours. So at 9 PM we arrived back at Apple and again had to go through the above described check in and wait routine. Finally, a technician came out and said that they didnt fix the phone because the phone had its screen replaced by a non-Apple provider and it voided the warranty. So let me re-iterate this....the phone was out of warranty. So I said the phone is not being fixed through a warranty. She looked befuddled and stated that if the phone had ever been worked on by anyone else..ever...they would NEVER fix anything that goes wrong with it...even if it isnt in warranty. This makes no sense. We were paying them the full amount to do the work. So...we walked to the end of the mall...paid $99.00 to have it fixed and it works fine. Screw you Apple. Thanks for wasting my time.
Mall is very small but you will find few things
This may just be a reflection of Apple as a whole, but my experience with this particular store only enhances the negative publicity that Apple receives with its corrupt business practices. Probably just talking to a brick wall here, but here goes it anyways:I took my 2015 MacBook Pro to this store about a year ago with liquid damage. Because it was liquid damage it was not covered under my particular Apple Care plan - which was frustrating in itself. After the techs took the laptop overnight and diagnosed the damage, I was told the repair would cost $1,475.00. I took the Macbook back (with seemingly new scratches all over the back of it that I couldnt prove), and went without the repair that I could very well not afford at the time.I went for a whole year under the assumption that my laptop was totally fried and I would need to save up and just buy a new one - my primary occupation is photo and video editing, so I needed a computer capable of this and as I saved up (for a PC this time), I had to get by using friends equipment and public editing stations.I held on to the old Macbook that I thought was completely destroyed for about a year, and decided to just sell it at a local third party repair shop so they could use it for parts. The tech at this repair shop did a free diagnosis, and in just a couple of days was able to fully repair the laptop for a mere $193.00 - nearly 10 times less and with half the hassle. This has left me completely and utterly astounded with the dishonesty of this corporation, fueled only more by individual Apple Stores like this one.Long story short, for my own peace of mind I likely wont be buying from Apple anymore if I can help it, and Ill always buy and repair from third party sources.
Excellent experience with technician Stefanie. She used very deep multi level diagnostics to help resolve my problem. And while it was determined that my issues warranted replacing of my device, Stefanie got all my systems operational on my new device before leaving the store. In addition, she was able to help with some family sharing conflicts. Great job Stefanie, thank you!
I got the iPhone XS not a year old phone and it kept dying on me at 3 pm, which is abnormal. I called Apple support and they were so confused. I had the Apple phones since the iPhone 4. They could not help me so I just got the Samsung and it works much better than the iphone. Faster and the battery last much longer. The people who worked in the Apple store ran away to the back of the store. So unprofessional staff there.
Horrible manager. He was so useless and had zero knowledge. Lacks experience of dealing with customers and basically if you have any issues with your device then you can forget going to this store because all they’ll do is pretend to run a diagnostic and then either make you buy a new device (even though it’s only been a little over a year old) or give you a number to call because there’s nothing they can do .... even though they’ve just told you it’s a system problem. Joke!
Nice job all I need it was a new cable charger and I thot I need it a new Phone lolz nice ppl good Service gods luck and God Bless
Went to the store to have my phone replaced at Apple Crossgates under Apple Care after waiting 2 days. The rep refused to replace it because they didnt have a 128GB black phone in stock. Only white but same phone. When I told her I would take white because I needed phone next day for business travel she refused and said it had to be the same color. She said the good news was that there is an Apple Store in the city I was traveling to and I should just pop in between my business meetings and get one there. Are you kidding? Im traveling on business I said. She said she understood but she was sure I would have some time between meetings- completely out of touch..... I told her I had a contract under Apple care and paid for the convenience of having this service but she didnt care. She told me to call back the next day to see if they got the black phone in. So the next day I spent a combined 1.5 hours on hold between 3 attempts and finally gave up waiting. Later when I called AppleCare directly they said the Crossgates store should have replaced the phone with a similar capacity phone of a different color and that the store was out of process. Even AppleCare couldnt reach Apple Crossgates store after 3 attempts on the inside line and said they didnt know why no one in the entire store would answer. I have visited the Apple Store Crossgates many times and have had similar bad experiences. Hopefully someone at Apple corporate will read this and the other terrible reviews on this store and realize that the Apple Crossgates store is doing terrible damage to the Apple brand. Management change needed.
I had a great experience with this store back in January. My IMac was not functioning properly and it was still covered under Apple Care. The Apple Genius Specialist, listened to me on what issues I was having with my Mac. He kept it for testing and wound up doing a clean install of the operating system. They also gave be a new wireless mouse and wireless keyboard and took in my old ones. I picked it up and the Mac soon demonstrated the same problems I had earlier. I brought it back in to the Apple Store and spoke with a different Apple Genius named Luke. Luke listened to what I had to say and determined it was most likely a Bluetooth issue and kept the Mac to replace several internal components including the motherboard. Luke was very polite and genuinely seemed to care about my issues and said if I had any further issues to ask for him as long as I had been satisfied with working with him thus far. He said he didn’t foresee me having a problem but just Incase I did to just ask for him. I brought the Mac home and soon the issues returned. I contacted The store to speak with Luke but he was not in so the Store manager got on the phone and she said being Luke replaced everything already and I had been in the store twice already that she didn’t want to put me through anymore headaches. She said she would replace my Mac with a new Mac and had Luke contact me to work out the specifications of the new Mac so that I had a similarly equipped Mac. When I brought my Mac in to return it both Luke and Erin came out to greet me and speak with me. I feel Erin and Luke bent over backwards to make sure I was satisfied. They offered me top notch customer service. I highly recommend shopping there. I also recommend purchasing Apple Care if you buy an Apple computer. I have had Apple Computers in the past and have had no issue with them. On this Mac I did have an issue after it was almost 3 years old and having Apple Care paid for itself by extending the warranty so repairs cost me nothing and my 3 year old computer got replaced with a brand new one. The new Mac has worked flawlessly.
Drove from Hudson to buy a new phone for my 89-year-old mother. Showed up with her on a cane and was told it would be a three hour wait, no place to sit down, no accommodation. Incredibly insensitive.
Needed to buy 1 thing waited for 10 minutes but since there is no registers I ended up just going to best buy to purchase in the Apple Dept there. If busy dont waste your time. New design is terrible and slows down shoppers who want to be in and out.
The customer service is amazing. We got the pleasure of working Topher, Jenny and Josh who were all very professional and amazing. Thanks🙌🏽🙌🏽🙌🏽🙌🏽11/3/18: Met D this weekend and she was pleasant and professional. Great team!!!
Brought my laptop in because I was having issues with updating it and getting it past the login process. Pro tip: Make an appointment wth the genius bar because this store is always super busy since its the only one in the area. The staff members who helped me were really nice and helpful - Morgan was super knowledgeable and friendly, and walked me through why the technology wasnt working and what I should avoid doing in the future so the same problem didnt happen again. She told me to call the store to check on if the laptop was ready and the guy who answered was helpful over the phone and when I came in to pick it up (dont remember his name unfortunately). Fast service, helpful people!
Apple has begun to go down, very soon we will get a phone better than the iPhone at a considerably LESS PRICE. Paying over a $300 for a $25 worth of parts phone is just stupid! The store was full of people bun not their accessories. Accessories have almost evaporated. Most people were learning how to use their products. Please do not get me wrong, Apple computers are the best, they work perfect but they are too over priced!
The store is always understaffed so it takes an extremely long time time to get served if you have a technical issue. Apple should use some of its billions to actually staff their stores decently. It’s very annoying and makes me not want to buy their products.
This is just a review of their voicemail. While its all very techy-cool, all I needed was the cost of replacing a battery in my iphone. Went thru voicemail purgatory, then put on hold -- with my choice of music, yet -- really, who cares? Just wanted a simple answer! On hold for 6 minutes.(Seemed like eternity. Mustve picked the wrong music!) Finally hung up. Grrr.
I have been an Apple customer for a while now. Been at this location several but Laura Marcasciano the new Manager Over here is the most rude and unprofessional manager I have ever seen in any Apple Store. I took time off from work to come in to fix my phone Audio that has been hard to hear when receiving calls for two wks now. They told me to wait 30mins in line, then told me to come back in 2hrs came back and waited for another 40mins all to hear that my phone cant be repaired because they saw water when they opened it and they dont fix phone when they see water so they put it back together. I didnt say a word! took my phone tried to make a phone call and now the problem has worsen, it doesnt work at all. I asked for the manager , told her I came in with my phone working but speakers were a little low and now its totally no working. She told me is not their fault and they cant bring the phone back to where it was and so I just have to buy a new one. That is what I call stealing/ rip off and poor customer service! They intentionally totaled my phone and expect me to purchase another. Today at the store everyone seemed mad about waiting time and terrible customer service. Workers acts like you dont even exist. They dont approach u at the door no more. You hv to look for someone to help you. Im done with Apple and not just the location!!!! Peace!
First off let me start by saying I’ve been an Apple customer since 2005 when I purchased my first iMac. After the wonderful experience I went on purchasing an iPhone and never any other phone after that. Throughout the years Apple been great with the customer service, but now it’s a lot different then what are used to be. I recently upgraded from an iPhone 6s to iPhone X, I was planning on selling my old iPhone but I want to turn I was planning on selling my old iPhone. So what I did is I restore my phone to factory setting which wiped all the data and then let the phone sit until it sold. After a week or two I noticed when I went to turn my phone on it won’t work anymore no power when I plugged it into the computer note readings whatsoever. I thought it was a software issue but talking to Apple online they said it might be hardware for me to take it to local Apple Store. When I went to the local Apple Store technician who looked at my phone was taking care of my phone and someone else at the same time so he wasn’t really focusing on my situation. After he plug the phone in and do a full diagnostics he concluded that the phone is useless and is not repairable. In his words it’s done the phone is done, Leaving me with lots of questions but no answer. I asked several times why why is it done what happened to it could be a battery or a hardware I can replace he said no it’s not repairable you just have to get a new phone. So I left the store disappointed and angry because the phone never been dropped never been damage doesn’t even have a scratch on it I always keep my phone in these conditions.Came home and decided to do a repair by myself what is there to Loose. So I replace the lightning port which I thought might be the problem seeing how it’s not reading any data. That was not it. Then I replace the battery which is the seconds cheapest thing to do, and that solve my issue. So for an Apple employee to tell me my phone is not repairable seems like it was on their part that they did not do a full diagnostic properly.And since my phone was two years old didn’t seem to care because it didn’t have a warranty. Also it seems like they were pushing for someone to buy a new phone. Haven’t this customer service experience i’m not sure I want to be an Apple customer anymore.
I am huge apple Fan. But recently, apple disappointed me as my charging USB cable and Headphones stopped working in just 8 months of purchase. I have two years of coverage and so i thought of getting it checked and getting it replaced or if not ill buy new from Apple. I went to store and i spoke a lady outside who speaks to everyone who enters store and notes down there issue. My name was registered but not my phone and email.She asked me to wait at the end near to the chairs and be seated and someone will see you shortly. I waited 2 hours and people who came behind me got their issue resolved in minutes or few and apple employees were just roaming here and there instead of asking what we needed. Saw a little racial biased store which apple crossgates is after that visit. Even in terms of jobs they are somewhat biased on color.So, i stood up and went to the same women and she was not there so i asked other employee that can you give me an estimate by what time i can see an employee who can resolve issue and a senior came in between and said please be seated there and you will get someone and finally time came up where store was wrapping up and getting closed and i had to waste my time there sitting and no one attended and helped us. Me and my sister left.Very Disappointed by APPLE for the first time. I have all the collection of apple products as i am huge fan but now seems like they are only interested in whites and money.
I had a terrible time with my iPhone because of a problem with the carrier. The Apple associate, June, stood with me for literally hours trying to troubleshoot the problem. She had the full support of her store manager, Tim, who also did his best to help. I was impressed (this is not always easy). Even after I left, they have continued to help me sort through the problem. They could sure use a bigger store or another one, as it seems to be extremely busy. But when you have their attention, you have their full attention. Thank you so much, June and Tim.
The wait time was not a problem, but the tech was completely unwilling to help when it came to warranty issue. Verizon had recommended we go direct to Apple to troubleshoot the issue. The charging port was not functioning but the device would try to boot but not enough battery. The serial number which Verizon provided did not come up in Apples system. She simply said nothing I can do turned her back and walked away. After asking her for recommendations she asked if we had the box and I stated maybe but we traveled over an hour to get to the store. No way I am going back. Luckily our 3rd party insurance plan covered it without a problem. Should never had wasted my time visiting this store.
Friendly and helpful staff under constant abuse from Karen’s who want the impossible. They’re always great to work with.
I was in the mall as it was opening its stores and there were a few people out there, and a couple of employees while they had what looked like to be their “team meeting” or something. When the store opened all of the glass doors opened up and they just started clapping and cheering. I couldn’t tell why. I was so confused. Apparently it’s like a regular thing apple stores do where the first customers of the day they’ll just clap and cheer at. It was so strange but so funny. Made my day since I was waiting there while my car was being fixed at VW
They either ignore you or pester you, NOTHING in the store is marked well, everything is more expensive than going down the mall to best buy and most of the employees either think they know everything or know nothing at all. These observations are over a decade coming, save you money and buy a PC or android, leave this store as quickly as possible.
I went to the Crossgates store on a Monday evening with an iphone software problem and was told I had to wait 1 hour and 15 minutes for the next person to help me. They would let me know by text when they were ready. I waited about an hour and a half before they texted that they were ready for me but then was put on a low wooden stool at the back of the store to wait some more (cant they provide more comfortable chairs?). I waited there for 30 minutes with no one saying anything about how much longer I would have to wait (kind of like what happens in a doctors examining room). After that I complained to one of the employees who said they have to do better on letting people know about wait times. I finally received help but the technician could not solve my problem. I went to the Verizon store in the mall after that and the people there solved the problem 15 minutes. It was an easy fix that the Apple technician should have known about. Scheduling an appointment online, which is not an option they let you know about when you go in, would have been much better to do.
Was in town just for NYS wrestling and doesnt our daughters phone die! In between wrestle backs, we got to the Apple store. There was less than a 5 minute wait and the phone diagnosis took about 5 minutes too. Turns out theres some bad processors out there and if your phone is one of them, youre covered, even if you dont have Apple Care. Theyll fix your phone for free. If you have Apple Care, they hand you a new phone on the spot. So, the family was elated as they handed our daughter a new phone. She was back in business and we made it back to states in time to witness Camrin Galvin take 3rd place! A good day for all!
Several years ago tech support in this store was excellent. Now staff is not trained well enough. In the past year, Ive received misinformation and had to send my Macbook Pro back on 2 occasions for incomplete repairs. The staff must be better screened before hire and not take customers for granted. Repairs in store must be done with the old-style Apple meticulous care.I hope this doesnt mean Apple is loosing its shine.
Theyve fixed the Genius Bar problems which caused me to give one star before. You now can, and should, make a reservation online rather than walking in and taking your chances at this incredibly crowded location. (If you dont have a reservation, be in line when the store opens in the morning.)As at all Apple stores, I have found the personnel to be knowledgeable and proactive in fixing your problems vs suggesting rote solutions. You will most likely need to leave your product repair, so factor that into your plans. And back up before you go. But you always do that, right?
I wass ignored when I walked up. Stood around for 5 minutes untill I confronted an employee who was actively trying to avoid eye contact, who begrudgingly led me to someone to get me checked-in. Smooth after that until it came time to pay. Apple stores no longer accept checks of any kind, even from non-profits and tax exempt entities. Just another reason why I hate Apple products/culture, but have to have them because that is the only device for certain Apps.
Out was really nice, the people were quite nice and helpful. However, I am not the one who was there and bought the new watch. I use REAL computers, its my Wife who has always used Apple. She has tried, for over 20 years to get me to cross over to the dark side
I would give this place ZERO stars if I could. The sales associate that helped me was probably the worst informed Apple employee I have ever encountered. I came in simply to purchase an iPhone 8 with 256GB of storage. First he asks me f I’m buying a locked or unlocked phone, I didn’t know what that meant and asked. His only response was that he can’t help me or sell me a phone unless I’m buying an unlocked phone. At this point I still have no idea what he’s talking about. I explain that I just want to buy a new iPhone 8 with 256GB in black. Then told me the color I preferred was out of stock, which was fine. I didn’t really care about the color, the most important factor was the storage size. The idiot ends up selling me an iPhone 8 with only 64GB of storage even though I explicitly told him I needed 256GB. I was in such a hurry because I had to take my mother to the airport right after buying the phone that I didn’t notice his mistake. He also was extremely unhelpful when it came to questions about how to set up the new phone and the new factors about the iPhone 8. I only read 1 or 2 reviews and I knew more about the new phones than he did. Now I have to make another 2 hour long drive (1 hour there and back) to return this stupid phone. The whole experience was so disappointing and frustrating, I will avoid this Apple store as much as I possibly can. I wish I remembered the sales associate’s name because I would recommend asking for someone else if he’s assigned to help you.
Very friendly here. Although very busy here the staff are very helpful and upfront. Never had any issues here. The buying experience is nice too. Its very personalized. As is their genius bar. Thats one thing I love about apple.
I am writing this as I wait a half an hour for a simple 7 dollar piece. It is absolutely terrible. I went in to just get a sim card holder replaced and had to talk to 3 different people. They told me to sit down in these stupid uncomfortable wooden chairs and wait. This is ridiculous!! It hot and humid in here and the employees are snoby and rude. I just needed a simple 7 dollar piece. I dont know who thought at Apple corporate but they need tobe fired. Unbelievable.
I just returned from a frustrating visit to Apple store in Crossgates. I got there at 10:00 nd they took my info and said it would be 20-30 minute wait. I would gt a text. I checked back in at 10:45 and they said it had been pushed back to 11:30. I said I had to pick up y husband from PT and only waited since they said it would be 20-130 minutes. NO one notified me that it was pushed back until 11:30 so I told them I had to go pick him up and they said fine come back at 11:30 but I had to go to work. Then they said come back at 800 tonight!
So firstly naming the level of service they “Apple” provides as GENIUS IS fallacious at best. They make you sign a waiver clearing them of any Genius mistakes BS you go in vulnerable and hopeful you come out thinking how how they manger this circus act of pseudo tech skills is disheartening. My contempt for this establishment has been marked by a very dishonest experience.
Im not an Apple product utilizer. I have a pair of powerbeats3 that stopped working. After spending an hour online with customer support they gave me the option of mailing them in or going to the genius area of the Apple store. I chose to go to the store thinking it would have been faster. Went to my appointment where the girl did everything I already tried to do to fix them, then told me that they had to send them out for repair. Which means I wasted 2 days to go to the store where they had no ability to repair or replace them under warranty. I will give it a 3 star rating as I dont think it was the genius persons fault that they can not repair them and the overall customer service was friendly and pleasant. But I wish they would have provided the information ahead of time they would be unable to repair them on sight which was my hope from a genius for being a genius they seemed to be able to provide the same level of trouble shooting of a lay person without the same title.
Even in these strange times, everyone friendly and fast service! Only downside is, we had to send back watch to replace/fix, they should say on website and we could have done it without coming in!
Very good customer service. Took my Apple Thunder Bolt Monitor in as I could not get it to turn on. They plugged it in and low and behold it worked. Explained it works and may be my computer. Took it home and it worked, who knows I hate computers. No charge for the service. Happy with Apple Products.
Not impressed...rude, unhelpful staff. Wont visit again
For an Apple store I’m disappointed on how out dated this store is. They have old chairs, and have a weird setup. It seems Apple does not care for this location at all. For a store that’s packed before they are opened and still packed at the end of closing this place is outdated. Should deff get a bigger space to accommodate the amount of customers that go there every single day. The appointment times are to be made weeks in advance....
Terrible service.Reps here prioritise u in the list based on what service u r there for.I had queries on trade ins and was put on the list with 40 minutes wait time.1 hour 30 minutes gone and still no one comes to see me.Then I went to a guy and asked him to check if I was on the list.He said I was the next one and he was sending one of the reps immediately and pretended like asking someone to come over and help me over his phone and he left.15 minutes gone and still no one shows off.The guy who said somebody would come right away passes by me and again when seeing me does the same thing as calling someone over his phone to help me.I got irritated and reminded him of his terrible service at the store and left.I have been Apple owner of phones and other devices since 2009.Recently purchased iPhone X.This iPhone looks like would be my last apple product.Never going to this store and never buying apple product where customers like me are humiliated and categorized for whatsoever reason.Terrible terrible service which changed my mind completely regarding Apple , it’s products and services.
Trying to get through on the phone to ask about battery replacement and to set up an appointment. Over ten minutes with music playing AFTER going through an AI bot asking me annoying questions. Very POOR SERVICE!
Terrible phone experience. I waited 15 minutes to speak to a live person, thought I was speaking to a customer service rep at the store. Turns out my call went directly to sales office in no where land. I asked about a purchase I wanted to make for iphone6 plus. Was told I would need to go to the store. Repeated to customer service that I did not want to make the drive to Albany if they did not carry the phone I was interested in. Was told it did not look like they carried it.What a waste of 30 minutes!!!
Apple always has a great selection. This location is very busy. Ive never walked by and it wasnt. I think thats for most Apple stores, but this one is pretty much the same. The staff are knowledgeable and friendly.
Local number does not call the local store. Customer service is awful. There no direction once you get inside, I walked right in then realized you had to wait in line at the door for one of two people to help direct you. Came for Genius Bar appointment and Genius Bar is not labeled anywhere they just expect you to know to sit in the back til your name is called
My 96 year old grandmother was the first one in the store and ended up just leaving because after 20 minutes or more noone helped her. They took her name and just ignored her. I guess they thought she was too old and didnt want to deal with her. Completely outrageous.
As usual, I drove an hour and a half to get here and thought I’d pick a slow time. NOT! Told I had a two hour Wait!! Had to wait in line 5 minutes to be told that! This has been typical of this store. Either they need to hire more people or open another store. How can the capital city of New York State have only one store!!
Very rude staff. One manager was friendly, lead tech and majority of the staff were rude and unprofessional. Customer service advise me that my phone Was repairable in store. Store wouldnt service me and refused to help. Even with customer service saying my warranty was intact. I plan to file a complaint with the better business bureau as I was discriminated against and was not helped even after having customer service give approval. I pray no one has an experience like I did. This store is the worst representation of apple possible
Really good experience getting service for my IMac! Had to go back three times in three days and each time it was a smooth process: getting my desktop looked at (I had no appointment), wait time for servicing was earlier than estimated, and the Apple staff were great. Even had help bringing the Imac to the car. Dont know why there are bad reviews on Yelp. Tip: go early, be nice, be persistent and smile a lot. Youll get what you want/need.
Had an appointment to get my MacBook fixed. When I got there, I waited 45min-hour after my appointment time and was still not helped. Immediately got up, left & went elsewhere to buy a new laptop because I refuse to go back to this store for anything.
Are you kidding? I called the Apple Store phone number - to ask for a price quote on replacing the screen of my iPhone 5s. I couldnt have been more clear, or have a simpler request. And I couldnt get anyone to talk to me.I have been on the phone ten minutes, interacted with a variety of automated prompts, and was at one point told I might need to purchase an incident of technical support for $19!REALLY APPLE? You are so not getting any more business from me. Way to alienate the humans who make the decisions to give you their money!!!
The staffs in this store are nice but they dont know how to fix their products, especially the tech. I bought in my old ipad (with a case) yesterday which was blackout suddenly after my daughter dropped it on the carpet by accident. The tech tried to play with it for a few minutes then told me it was not fixable. I need to get a new one with additional $250. Because it is an old ipad, I do not think it worth the money. So I went home. Guess what? Today, I decided to try to fix it myself. It worked.Dont trust them!!!!
Very helpful staff. No wait. Interesting products and while you can you dont need to spend $$$$.
Nice employees, but the store is just way too small to handle the level of traffic they get. EXTREMELY long wait times for anything you could need to do in the store, even when you order ahead online.
My phones LCD stopped working randomly and a quarter of the screen was white, First they have you waiting at the apple bar for a half hour like its an actual bar,then once you get up to your turn theyre rude snobs like theyre better than you. The nerd says that my phone has a slight bend in it (it really didnt) so he says they cant do anything about it after i was already at verizon and they said theyd give me a new one or fix it for free. The best part of all is HE TRIES TO UNBEND IT and the screen is now completely shot. So he says that itll be $300 to fix so i go home and get the LCD online and fix it for $30. I will never go here again it is just filled with incompetent hipsters with no respect for anyone.
I wish I could give 0 stars!!!I bought an iphone from verizon and also purchased the apple care plan at the same time. When my sons phone broke I contacted Apple and Verizon by phone and they told me we were covered so we brought it to the Apple Store at Crossgates Mall and lo and behold they had no record of my apple care plan. What?? They did not offer to assist in any way, even when I told them I was certain Id purchased the plan. I made my son deal with the cracked screen until he came home from college.I made an appointment with the genius bar and when looking through paperwork, we found the original receipt for the phone AND apple care plan. I called Apple and explained the situation to 3 different people, they still had no record of it so I had to e-mail it to them!! What?? The woman said Verizon never told them I purchased the apple care plan! What?? Did I just line the pockets of Verizon?? Guess what? My apple care plan is now expired and Apple told me they wont help since I bought the phone and plan through Verizon. When we started the process of getting the phone fixed, the plan was not expired. Help!! I am not letting this go. I plan to go to the attorney generals office. Something is very fishy here.
Better than I was expecting. Techs treated me and my daughter great. No solution for a malfunctioning three year old MacBook Air.
I have been to the Apple Store several times with IPhone 5, later Iphone7s microphone issue. There is always a wait but they do try to accommodate with Genius Bar reservations so the wait time is minimal. I came this time with out a reservation. They will text you when they are ready to see you, so again, you can wander until its your time. Zac ( I am sorry I do not know his last name) was phenomenal! He was VERY educated in regards to Apple product. Her performed diagnostics quickly and sadly had to replace my phone. With regards to my time explained and emailed instruction for an iCloud back up at home. Was impressed with his professionalism and again, product knowledge. Overall pleasant experience.
Canceled my account there, switched my carrier ..
Went in to buy the iphoneX. 3 employees standing at the door doing nothing. 4 employees standing around just talking to each other. Was told that someone will be right with us...20 minutes later and still no one came to help.Apple!? What do you wand me to to, ask for help to spend $1000 in your store? No thanks, we just ended up leaving and bought it online and saved the hassle of having to deal with your lazy employees.Just close your stores and deal only online if that’s the kind of service you’re going to provide.
How does a company of this caliber legit tell customers 2 days in a row to come another day they dont have staff to help. Cool I get it you have 1000 fan boys that wanna chat about the new iphone. Set up a kiosk where people who need to buy electronics and grab and go. Horrible.
Best service anyone has ever given me. They are top notch and are a tremendous asset to us. Great company
So fast, clean, safe. Despite how busy it was all the proper precautions were made and the staff were knowledgeable and quick to answer/solve issues I had with my order
Wow just terrible! The staff treated me and my child horribly. Very condescending and wanted to charge money for something that was covered under my insurance. Will not go back here. Also watch out for the scums who run this mall now. Not safe for families at all.
Worst Experience ! I went there to buy a Mac Book Pro on the students discount offer and instead of a Beats solo I asked the manager to give a Beats studio headphones and I agreed to the pay the difference. The manager agreed at first, but during the purchase the manager refused by saying that it is not allowed. There was a customer who was standing right in front of me who purchased the Mac Book Pro and got the beats studio by paying the difference. When we said this to the store manager, the manager didnt even respond to us. Very unfair on their part by first agreeing to the deal and then refusing it and upon that giving the same deal to the other person. Didnt expected such type of customer service from an Apple executive. at the end of the day i was too disturbed by the way I was treated in apple store.
Vaccinated? CDC guidelines don’t matter. Wear a mask cause we know better, we’re Apple after all.
Had me wait almost two hours then didnt give me any help for my problem. Had an Iphone 5 with normal wear that would not charge. no dents or scratches and they told me it was too dented for them to give me a new one under warranty.The customer service rep told me to check with verizon about an early upgrade. Great advice but guess what phone i wont be getting...
Horrible service and local support. The worst customer service of any product Ive ever had.I bought my st iphone about 2 months ago. Bought a smaller 6SE since was told its would be a Great replacement for my non-smart phone. which Btw had a wonderful keyboard.I;ve had nothing but horrible aggravation and malfunctions with this Garbage: photos often present as dark but when you click it actually takes a photo of .. whatever. Cant often look at photos since they just do not open..The worst thing - is the tinny-tiny touch-screen keyboard on this tiny model. An adultss fingers cant hit the correct letters, and the GUESSING CREATES INSANE NARRATIVEs...RECENTLY, A NEW WONDERFUL FEATURE PRESENTED ITSELF: i TYPE A TEXT, AND poof IT JUST DISAPPEARS... AND A RANDOM PREVIOUS TEXT, FROM, SAY, A WEEK AGO, IS THE LAST i SEE....Making appointment... is a useless proposition completely. They led you to believe you are calling the correct number, and then - JUST DROP YOU, AND YOU SIT THERE IN LIMBO.DARN HORRIBLE, ARROGANT COMPANY. Their engineers know how to manipulate bit/bytes.but lack logical abilities to create cohersive products. Having bee a programmer/analyst for 20 years, who created logical, functional systems in both Educational and Medical areas... I can see the illogical, slapdash approach in this area.IMO, thats what happens when the emphasis is on hiring hacker types, who delight in manipulating and moving bits for immediate gratification.Im disgusted, and am thinking of going back to my non-smart but dependable LG phone. I might not be able to get the over-glorified (useless in my opinion APPS, besides UBER..), but at least I could dependably communicate with people via voice and text.Often, too much is just that, TOOOOO much with nothing being good.------------------------------------UPDATE 10/18/17Since my last Opinion, I have gone to the Grossgates Apple store, andended up getting excellent service....I returned the defective 6SE model, and got the 6S Plus model, after paying the price difference. The manager was kind enough to throw in a leather case, as a compensation for my aggravations...;). The new model is Humongous, maybe too big even...but its no problem now to type, and, only having had it for a few days, Ive had just a few issues; like - the flashlight will not turn on; and after being turned on - wont turn off...I have a service appointment tomorrow to figure this out... Oh, the person I dealt with, Brett, was very knowledgeable and helpful; he downloaded a new keyboard for me which is much better than the Apple original one.So - the service is good..and I have the feeling they do try to make customers satisfied.
We went to get help to download music from a nano iPod but unfortunate the two people we talked, they did not know how to do it. One of them told us that we cant not do it due to copyright, which is not correct and instead suggested us to buy an Apple watch.This place is always crowded mainly people waiting to be attended.
There arude lady serity guard in. Front of apple store fire her apple she needs to lose her job and stop the make of iPads form apple. Just have computers. Desk tops then we be happy
My wife got her phone run over by a car. The only critique is that she was pushed off 3 times after they missed the initial repair estimate. The 4 stars are well earned for resuscitation of an otherwise dead phone.
Love this Apple store. They got lots of iPhones available comparing to NYC Apple stores.Staff is nice and helpful. The only con is that the wait is crazy and the store is always packed. Other than that, it’s nice.
Cool place. Of course I get roped into buying a new something every time. But I guess that means they do their job well
Mobbed with customers but associates offered no assistance. Those not helping customers were too busy talking to each other. New look of the store is very lifeless and uninteresting. I was interested in replacing my stolen laptop. I just left!
This is one of the nicer malls around! Two floors. There is a good mix of stores here, and a decent food court.
So I would give the service (once we got it finally) 5 stars since our issue was solved, but holy hell it takes forever to wait for someone to help! Its the only Apple store within too many miles of our home and its clean, has all products you would need for your apple devices or buying new, and the woman helping us even have us 2 chargers for free, only because they were out of the ones they sell. My issue is more with Apple itself. Dont allow Verizon or any other communication companies to sell your devices if they cant help fix them when something goes wrong! My husband and I have androids but the 2 older girls have iPhones and Ill tell you something; they wont have them when the contracts are up! They suck in every way possible and you cant get them fixed over the phone, you have to drive to the store nearest to you hoping its within 100 miles just so they can do something that could have been done over the phone! So annoying, obnoxious. I dont get the pull towards apple products AT ALL.
Mad an appointment with someone over the phone. Drove an hour and when we got there, no appointment 🙃
I have been to this Apple Store several times in the past. Always had good service.Last week I went there for help with my iPhone. I met employee Todd Lozo, who went above and beyond what I expected. In a short time Todd had my phone working and I was on my way.Todd Lozo was very professional, and reflected positively on the Albany, New York Apple Stove.
Garbage place, service is horrible. I saw a dude(worker) picking his nose, and a girl pulling out wedgees, so gross
One thing I could say theyre extremely fast they will definitely help you and work with you but I feel like the customer service is a little on edge especially when its over crowded I guess it gets overwhelming so its best to just have a understanding other than that they try their best
Waste of time. Waited a hr just for them to tell me I had to pay $399 for a payed off phone that was cracked on the back and the crack wasn’t even my fault was in a case and I woke up to that! Yeah that’s a joke. Will be looking into changing my phone to something other than iPhone!
Very efficient for pick ups.
Hi I love ur store not happy about one of the security in front of the store lady was rude we was at ur store my brother he hearing impaired was asking her a question she was rude that not nice at all we can’t wait till ur store opens for normal she should get in trouble and fired for that we was at ur store at 4 pm today not happy u have to make a appointment to come in strep let it go back to normal things are getting better not happy at all that u can’t go back to normal and don’t need a appointment to go in store we unfair things are getting better
Sometimes you just want to browse and not talk to any salesman. This Apple store is set up to force interaction with a salesman if you want any kind of information about their products.
My battery kept dying in my year and half old iPhone6. Went to Apple Store to have phone looked at. The tech convinced me that it was not possible to change the battery, and I would have to buy a whole new phone. The next day I found out it is possible to change the battery in iPhone. Feeling bamboozled. Never going back there.
Extremely poor service. First time I was told they had “ran out of screens”, second time, was told 1hr wait to have my screen fixed. Ended up being told 4hrs after going through the motions. 4hrs of driving to and from, wasted
Absolutely ridiculous that I paid almost a $1000 dollars a phone (2) and I cant get an appointment for tonight because they are booked up. This isnt my first experience with Apple. This is the worst service I have ever seen. They have one Apple store in NY state. That is absolutely disgusting.
Every time Ive been to this apple store for my iPad or Mac they were extremely helpful! You do have to wait a bit, but there are just so many people in the store. Way better than talking to someone on apple care though.
Store was very busy, but staff worked well together. Michael helped me with a support issue and he was incredible. Overall, my experience was very positive.
Horrible location! They do not help you at this location and they are very rude. I have never experienced this kind of customer service from an apple store before
Thank you Liam ! You helped my girlfriend amber purchase her first MacBook Air. You were very knowledgeable and answered all of our questions regarding all the models. You were very helpful. Thanks again !
Dont know why there are so many bad reviews, but they took care of me good. My phone had lines through it couldnt use it but only to make a call. I brought it in in left it with them and came back and they gave me a new phone covered under my warranty.. the customer service was great.
Just brought home a brand new iMac and it wont turn on...right out of the box..customer support says I have to take it back to the store. What an inconvenience. Great experience huh for my first ever apple computer..
If I could leave a lower review I would. They set a particular time, and then you’re waiting a half an hour extra anyway. They give you the wrong information on the phone. And they’re not accountable for their mistakes. They wash their hands and shrug.
The no in store shopping needs to be better communicated. Building cart only to find out merchandise isnt in stock at checkout its terrible business model.
Apple Crossgates in Albany NY has a good sales staff. They have the information that you need to know and they also are a friendly bunch that is there to help you get what you want or need.
Apple Techs dont understand how to care for your Apple Products, then why bother with Apple Care? Brought my 2 year old iMac in for repair after it unexpectedly decided to quit under normal use. Surmised that it was a faulty power supply. Received several false e-mails claiming the repair was complete and ready for pick up. After finally finally getting back my iMac, Techs had left finger prints all over the inner screen. There are also marks from where the front panel screen was wrongly pried away from the computer.
I agree with previous reviewer. Apple staff were all very nice when I was buying something there, but aftercare service was very poor. Last week, I asked Manager to exchange Sprint locked Apple iphone 5C to unlocked iphone 5C I bought it from Apple Store because I was told that the all their iphones sold at Apple store were unlocked and I was not informed that they were giving me Sprint locked iphones. WHO wants a carrier locked phone? The carrier and apple store are the only people who get the benefits from it. I showed my receipt to Apple store manager who told me that my receipt said that I had purchased Sprint iphone at Apple store and she could not exchange to unlocked iphone 5C ( She denied it was their fault and said it was too late to exchange because it was my fault that I did not notice it was Sprint locked phone despite the fact it was their mistake not telling me.) It has been discontinued and iphone 5C has no value but I know they still carry them. I asked for iphone SE but it was out of stock. The manager tried to sell me iphone 6. It was a very bad service to a customer who bought 4 iphones and Macbook pro 15 computer and accessories all from them within past 4 years. Since my phone cannot be used with another carrier, I went to the Best Buy right after, I traded my Sprint locked iPhone with a brand new unlocked iPhone SE and switched the carrier. Now my iphone monthly bill went down from $180 to $90. The Best Buy staff told me that the Apple manager could have gotten a permission from Sprint to unlock my old iphone which had been functioning perfectly. I had a plan to buy MacAir from the same store this summer . I completely changed my mind. I will buy Surface pro or Lenovo instead, and save money.
Total reviews rating 3.6
199 Reviews for Apple Crossgates 2023:
Review №1
2022-02-28The store is pretty busy regularly. We ordered online and picked up in the store. We worked with Brad and he was great. Very helpful and informative!Side note for the ladies. The bathroom are very clean and well maintained. Also they have organic cotton tampons in every stall.
Review №2
2022-05-18Not impressed with the whole process of getting the appointment. Wait after privacy intrusion even though you are obviously not there for no reason and oh yeah willing to pay a big money for a cell phone. Or maybe people patiently waiting just to get technical support? There is so many of them its scaryAnyhow I will give this store 5 stars only becauseAnna who has been very helpful and actually the only thing that represent the company as Apple to highest level as advertised.Im not sure if I will be going there again hopefully 13 will not be bust. If you do, ask for Anna. Waiting for 5 more minutes is worth of leaving happy
Review №3
2022-03-04Went in to upgrade my iPhone early from a 12 pro max to a 13 mini. Was promptly assisted by Anna who was super friendly. My trade in was worth more than the new phone, so it was giving us trouble trying to process. Luigi came over to assist, also extremely friendly. Between the two of them and a manger, we figured out how to work it out. They could’ve brushed me off, but they stayed patient and sent me off with my new phone. Extremely pleased with this experience!
Review №4
2022-02-24I have been to many Apple stores, this by far is the worst one. I went for a simple replacement for an airpod. Had an appointment and waited 40 minutes after just to be seated to wait for someone to finally help on something that shouldn’t take more than 3 minutes. No point in making appointments online if it means nothing once you are in the store. Only reason I bumped it a star is because the staff is friendly.
Review №5
2022-05-17Very pleased with the service. Employees were helpful and kind. Needed a replacement for one of my Airpod Pros and it was taken care of with no problems. I just had to wait about 2 and a half hours before I could see anyone. Didnt realize I needed to make an appointment before hand. I would highly recommend to everyone that you make an appointment, otherwise you will be waiting for a while.
Review №6
2021-05-23I’ve been to a lot of Apple stores. In fact I used to live a few blocks from one in Philly. I received out of this world kind service at this location. Not that I haven’t received great service at other locations, but this location specifically was incredible.I drove in from Okemo area in Vermont, about two hours and made it in within about a half hour of the store closing. It was a Saturday night and I’m sure everyone was ready to go home. But, nonetheless I was greeted by an Apple employee like I was the first person he talked to for that day. He asked where I was coming in from and we had a conversation about Vermont, kids, writing, and crypto as I waited for my repair. Unbelievably awesome interaction, like I wanted to be friends after that ha!After this another employee came out with my computer and she again greeted me kindly, and was just really great to talk to. She went out of her way as well and watched my computer as I used the restroom (2 hour drive).I was blown away by how fantastic the staff was at this location, they went above and beyond when they didn’t have to. I could have just picked up my computer and left. But- they actually care here. And I think if the manager reviews these comments or Apple, please keep doing what you are doing with who you are hiring. You have great people.
Review №7
2022-04-03Absolutely hands down the best experience purchasing a new phone and watch …. Amy was amazing not only with my purchase we just had amazing conversations both professionally and personally the 2 1/2 hors flew by for me hopefully for her as well …. she is a happy bright easy to talk to gal… thank you Amy you absolutely are the best! ❤️❤️
Review №8
2022-04-13I also saw a lot of the negative reviews before making an appointment on Monday January 11th 2022. I went in expecting the same to be truthful.As usual the store was extremely busy. I was greeted in a pleasant manner and showed my appointment QR and told to take a seat in the back and my name would be called. It seemed like it was going to take awhile but I would say it only took about 15 minutes or so to be called. I first dealt with Jake. He was very pleasant and I explained my situation which I won’t get into but it was a problem and then some. Jake dealt with me for awhile and was very pleasant. Then Jake had to call over a man named Josh and let me tell you he must have been my guardian angel. Josh patiently went out of his way to explain things too myself. He said it would probably take some time and asked for a approximate timeframe which he a bit later told me. I came back at that time and Josh kept his word. He is one of the most professional people I have ever met with so many workers going to him asking questions etc. I don’t know if he was a supervisor or manager or just another employee but he went way beyond my expectations. I would give Josh 10 stars if I could and I will forever be grateful to himself especially but Jake as well and the Apple team.Thank you so much for making a day such a good one of which I have had very, very few of them due to many personal and medical issues that they did not know of. Love ya guys!!!🙏🙏👍👍😊😊😊😊😊
Review №9
2022-06-13Worst Apple Store I have ever been to. I made an appointment to have my phone looked at because I was going to have my one year old with me and knew waiting for a long time would not work. I showed up for my 2:10 appointment at 2:05 and was told to go sit Omg the vibes in the back of the store. Finally after 45 MINUTES at 2:50 a team member greeted us to “help me”. Such a joke.
Review №10
2022-05-27Walked in and said I want to buy a phone. Took forever to get someone to help me, despite knowing I was guaranteed to walk out with a product. Overzealous marketing that was quite annoying.Once I received help was easy to set up and was out of quickly.