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Phone: +1 212-209-3400
Site: https://www.apple.com/retail/upp...
Opening hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:10AM–8PM
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Total reviews rating 4.2

199 Reviews for Apple Upper West Side 2023:

Review №1

2022-04-22

Fast, reliable, and staff are knowledgeable and efficient, cordiality from the moment you enter till you leave. I didnt have to wait much until I got taking care of it. Im satisfied with my experience at this location!

Review №2

2022-04-26

Update: I am very surprised I didnt receive a survey for my recent Apple Watch trade in and shopping experience on 04/24/2022.   I was looking forward to receiving the survey because I  wanted to give feedback on the associate who was working with me.  The representative wasnt helpful at all and she was all over the place.  I kept getting the vibe she didnt want to assist me.  She kept complaining about being hot and I felt like I was being rushed although the store was empty.  The representative didnt know how to unpair my Apple Watch from my phone.  We were standing there for a few minutes when I was going to suggest she ask a coworker but then she bluntly told me to Google how to unpair the watch.  Before I could ask for someone else to assist me my daughter figured it out and unpaired my watch for me.  I understand people may forget how to do things but its the way it was said and the representative could have googled how to do it.  I am very disappointed with the service I received at this location and Im not sure if I will return or recommend this location to anyone else. I should have followed the advice from my previous review and not have returned to this location.This was my first time visiting this location. It is best to make an appointment prior to coming to this location. I noticed others were being turned away as they didn’t have appointments. When you arrive you wait on line, you then check in outside in front of the store. Once you go in a representative checks your temperature, then they will instruct you where to go from there. I had an appointment with the Genius Bar and was directed to go downstairs someone would assist me at the bottom on the staircase. A representative directed me to a table and informed someone would be with me shortly. I waited maybe 20 minutes for a representative to finally come over to assist me. The representative was very helpful and was able to resolve my issue with my air pod pros. There were other representatives who seem to be rushing out customers as they kept saying they were close to closing. There is also a restroom and elevator at this location. This isn’t one of my favorite locations, I don’t think I’ll be returning to this location. If you are nearby try giving it a try it may work out for you. Ive giving this location 3 out of 5 because they were able to resolve my issue.

Review №3

2022-06-24

I love visiting the apple store, its something out of this world, one feels different with people who treat us very kindly...

Review №4

2022-05-09

Hello to everyone. It has been a while since I have posted a review.Apple Upper West Side, if your driving parking is very difficult to get, but if you luck up and find parking, well good for you.However, you can take the public transportation to Apple Upper West Side. Look it up on google maps.Apple Upper West Side location was clean and the door greeters was nice I must say.Once I spoke to the Apple Greeters and gave them my information, I was then helped by Apple store floor assistant, who took care of me right away.Would I go back there yes.Would I recommend this location yesMy overall experience was very positive.PS. Im an Android user shopping for Apple User. Just thought I would through that out there...Be safe everyone remember stay positivePeace ✌️

Review №5

2021-11-04

We are at the Apple store on 11/22/2019 and are really happy with our iPods and i do not want to get get rid of the iPod

Review №6

2022-06-19

This store closes at 8 PM. I arrived at 7:20 PM, hoping to buy an iPhone which I thought would be a relatively quick task. They told me they couldn’t sell it to me because there were no more appointments… the last time I bought an iPhone, I went downstairs, bought the phone from behind the counter, paid and left within 20 minutes. Weird.

Review №7

2022-04-26

Absolutely incredible experience. I was assisted by Jonatan, tall guy, very pleasant. He explained a few things that were key factors in my purchases at the store. We also discussed music briefly! Such a cool guy.

Review №8

2022-05-15

I purchase a MacBook back in March I returned it within the 14 days on March 19, 2022. I was told I’d receive a check in the mail. I patiently waited over a month. I spoke to several apple specialist, several managers, I even went back to the store after an overnight shift. They still have not resolved the issue. It’s been over two months I still have not received my check. All they say is we will escalate it. I still have not received my money like I don’t understand. This is ridiculous.

Review №9

2022-06-08

Have no idea what happened in Apple. But, 3 hrs waiting for a just regular service + dull “genius” chatting to each other? I am heading back to cancel my orders with Apple and encourage my colleagues to avoid their products.

Review №10

2022-05-17

Complete absurdity. Walked in a whole hour before closing ready to buy a phone. The store was practically devoid of customers and they refused to assist me because there was no more appointments. Meanwhile there are about six or seven associates just talking and not doing any work. I guess Im not buying an iPhone.