Apple Upper West Side in New York
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New York, New York County, New York, US
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Site: https://www.apple.com/retail/upp...
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–8PM
I love this branch of Apple store a lot. It’s so cool and colorful. I was here today and was really impressed with my shopping visit. The associates where very courteous and ever ready to attend to me. This store is pretty close to the road and can be easily noticed from a vehicle in normal traffic. There’s also wheelchair accessible entrance for the differently able.
Went to pick up my iPhone 12 Pro. Seamless experience - 6ft distanced line outside, friendly & knowledgeable staff, and overall a well-managed place. Go with an appointment so you don’t have to wait too long outside. Other security(?) guards inside the store make sure you keep certain distance with the staff helping you out so it was a relief. It was my first visit at this location but it is definitely not as crowded as the other places like upper east/across Plaza Hotel or the one in Soho. Highly recommend this location!
1) They always make you get an appointment, in my first visit I was told to wait 20 mins until someone could help me, even though 4 employees where talking among themselves and laughing at the back of the store.2) I dont understand why I need to make an appointment to get a new phone, so I bought it online for pick-up and in the store, even with appointment, they made me wait more than 10 mins for my pick-up while half of the workers where talking among themselves again.3) Finally Larry came to talk to me after I requested someone to help me, he tried to tell to come back later because I didnt get a text message. The phone was ready and he only check that after I insisted. Worst possible service when I just need to get a new phone.
Dont go to the once-great but now utterly deplorable UWS Apple Store unless you want to waste an hour or more and never get the service you came for. Terrible management, uncomfortable waiting area, far fewer staff than needed to help scheduled customers. Having patronized Apple stores in London, Paris, Barcelona, Madrid, SF, LA & Chicago I can say with confidence that this store is the worst on the planet.
Ordered an accessory, paid extra to have it delivered same day. Never arrived. When I reached out on the website they told me they didnt have any couriers so they just cancelled it without reaching out to me and issued a refund. They were unable to connect me to a manager and told me to call a number, spoke to a person there who said the only thing they could do is have a manager call me back in 48 hours. My money is now unavailable for 3-5 business days. Just all around horrible experience.
I dislike this location. Staff stood around and didn’t bother to check to see if people had appointments. I went in and one of the staff looked confused when I showed him my appt. How was I supposed to know where the Genius Bar was I’ve never been there. When I got down staff again let me pass and didn’t bother to ask me if I needed help. I had to yell across one of the reps and ask how I could check in. I timed the appt and it took 45 min to figure out the issue. The person who helped me tried to sell me a new upgrade. All I needed was a completely different charger. Ridiculous. I have a relatively new phone. I don’t think it’s the staff, but come on Apple, not all of us want to upgrade every year to fix a simple issue. I would’ve given it a lower rating, but at least there wasn’t a long appt line like the one in Grand Central. It’s also easily accessible via train for anyone that needs to go to an Apple store near the area.
Horrible attendants, completely different from the service Ive received at other Apple Stores over the past few years. I knew more about my problem than they did, plus theyre just there to tell you to look for help online.I went into the store trying to solve a problem and ended up coming home with a new problem, I lost all my contacts. If they’re there to help us physically but they ask us to look for help online, what would be their reason for being there?I miss the time when Apple had qualified professionals.
Store Experience. NYC, Upper West Side Location.Looking at Apples Site I see so many references to Ethics, Respect, Integrity, Inviting and Welcoming.This is not at all what I experienced at my visit to the NYC, Upper West Side Store.Yesterday (Mar 30, 2022) I walked in to get help with an old phone that no longer kept a charge. It was difficult to get a representative’s attention to ask questions. Finally, a gentleman named Chris helped me find a phone and I was happy with the exchange. This is where the good experience stopped.As my data was getting transferred from my old phone to my new phone, Chris had left. Which was a shame, because as I sat there an iPad had caught my eye and I wanted to make another purchase. I was left with a Specialist who was not only was unable to sell me an iPad, but also couldn’t tell me the difference of the iPad and the iPad Air. He literally said, “the Air had a new chip in it and that is where his knowledge ended. Beyond that he really couldn’t tell me much about either one. When I decided, I was just going to get the iPad 64meg, he told me I had to make an appointment for the next day. That is right. I had to make an appointment for the following day to make a purchase. All the specialists have gone home. This was around 6-7: pm. The Store closes at 9: pm. If he was correct, nobody was able to conduct a transaction for the last 2 hours of the stores opening.I made the appointment with yet another employee who couldnt sell me an iPad, for 4Pm the next day. I was a little more than surprised.The next day at 4:00pm (Mar 31, 2022) I arrive and checked in. I was told to wait by the iPads. I explained that I was only really here to just make a single purchase and knew exactly what I wanted. I was abruptly (and rudely) told Yes. I know. Just wait your turn. There are people ahead of you in line, in a tone as if I had done something disrespectful or somehow aggressive. My mood changed at this exchange, and this was no longer a welcoming, respectful, or a pleasant experience.As I waited, I counted over 13 employees on the floor, and only half (maybe 5-7) of them were helping customers. 3-4 employees were greeting. A Manager (black shirt) and 3 other employees were standing about 6 form me avoiding any sort of eye contact (which is what I experienced the day before until Chris stepped on the floor). The employees seemed annoyed with the customers. A lot of them were furiously typing into their phone and chatting pleasantly with themselves. I noticed a few other customers having a hard time getting any attention of the sales Reps... or Specialists. This is when I started to count the employees and stopped at 13.I waited 5-10 min past my 4:00 appointment (I arrived a bit early, so at this point I’ve been standing around for 15-20 min) to make a quick transaction. Again, I knew exactly what I wanted, I just wanted to make a simple purchase. I had to walk up to the Black Shirt and ask If I could just make a purchase. Do you have an appointment?. I answered that I did and gave her my name again. She abruptly explained You have 3 people ahead of you. You just have to wait your turn. It will about 5-10 min..I walked back, waited for about 5 min and she walked past me. Really, I just want to purchase this iPad right here. I explained again.You still have 1 person ahead of you. You are going to have to wait. Is that okay? She pressed.No, not really. I explained.Excuse me? What did you say? a bit aggressively.I said, no. Its really not okay. I had to make an appointment to make a simple purchase and now I am waiting past my appointment.You are just going to have to wait. You still have one other person ahead of you. Is that okay?I answered, No. It is not okay.I left and walked down to the Best Buy 3 blocks away and purchased an iPad form a rather pleasant sales rep within 15 minutes.I Mentioned that I had just come from the Apple store up the street, and she explained, Yeah. We hear a lot about that store here.
Wait-times reasonable (though pre-orders through Apple’s website are always preferable). Staff friendly and knowledgeable, though it is hard to discern who is staff since their uniform is just an ordinary t-shirt. Storefront uses nice modern architecture and wide-open floor space below ground-level.
Dont usually give feedback, but I decided to write it because I think this is probably the worst scenario of customer service I have ever experienced. I was there for almost a whole hour!!! Not a single person asked me if I help 🤦🏽♂️They just looked at me and kept walking
I never write reviews, but felt compelled to as I had the worst experience with this branch of Apple Store. Honestly, if there would be a 0 star option that would best sum up the quality of the experience with the staff I had at this location. I traveled an hour to go to this store because I wanted to fork over buy a new computers for myself and my staff but wanted to see the product first since it would be thousands of dollars invested. Crazy of me to think I should be treated with any respect or customer service by these employees. When I got there I was greeted by unprofessional, rude staff, who didnt seem at all to care about helping me purchase my new computer (s) or answer questions. I left and decided to go to Best Buy where they were all to happy to help me. Apple: you should be looking into all these 1 star reviews for this location. Its manager seems like an a-hole and the staff are just as bad!
I’d avoid this location. Came into virtually empty store 1 hour before closing and was told I can’t buy anything because no sales people were available…proposed just buying the item and walking out without support and they said it’s impossible lol went over to the 5th Ave location and was in and out with what I wanted in under 10 minutes.
I HAD AN ISSUE WITH MY IPHONE AFTER AN UPDATE A FEW MONTHS AGO WHERE I HAD NO CELLULAR NETWORK ACCESS! Apple resolved this in one visit gave me a loaner phone and sent my phone out for repair and my phone was fixed and returned to me with a new screen, new battery, and a new logicboard in the same month after months of being phoneless with no alternative. THANK You #Apple #Iphone
We’ve been waiting on this line for 30-45 minutes and there seems to be no sign of life. Not even a glance in our direction. I understand those who have appointments get taken care of first, but the line is literally out the door and no one has made a move to make it shorter. There’s about a dozen employees on the floor who seem to be more interested in conversing amongst themselves than attending to the line.
I went to this store with a more or less an emergency situation where a technician’s help was essential. The manager at the door completely disregarded my concerns. He made it known that he was unwilling to help, claiming that due to recent covid restrictions none of the technician-services I needed were available. An hour later at a different Apple store i received the very service and help I required, no excuses given. The aformentioned manager without a question could have found a way to help, this is clear because his colleagues at a different location just an hour later were able to. But he instead chose not to, pretending it was because of the new covid policy. Though it was obvious that he based his decision not on reason and facts but on his arrogant need to be “right.” The arrogance got in the way of his responsibility to provide adequate service. Certainly never going back to this particular store again.
I’m not really too sure if the customer service at this store is typical or it’s due to the COVID crisis. I’m not too sure but all I know is that I drove to the UWS, paid for parking, got to the store at 3 for my appointment, and after 1.5 hours I still was not helped. Nobody even gave me an initial consultation on my issue. Even if the issue was COVID and less staff perhaps, they should make you aware of that, let people know they’re going to be waiting several hours for help. Eventually, I just left. I had to. My parking didn’t last forever.
Super disappointed in Apple- I had damagedmy phone and the screen wasn’t properly working. I am a current client of AT&T and I decided to go to apple store directly because of Apple’s excellent customer service experience. It took three people to help me configure their system to upgrade my phone. Their excuse was they don’t work for AT&T. So what is the point of offering service to upgrade for Verizon, AT&T, Sprint and T-Mobile clients? I stated why it was such a hard process and I’ve worked with an apple representative that had help me upgrade my phone previously without issues. One of the guy stated “he was trying to be nice”. Being nice? Helping a customer upgrade their phone is being nice and not a job? Please hire people with experience in upgrading and maybe train people to understand cellular services systems. If your partnering with AT&T/ Verizon/ T-Mobile/ Sprint, shouldn’t you know a little bit about their system instead no knowledge at all? I left disappointed no Phone and no Faith in Apple.
My phone was frozen and I could not turn it on or off. I went to the store and Jaleel from the Genius bar helped me. He was very professional and calm and spent an hour working on repairing my phone. I thought I was going to lose all of my data but he was able to completely restore it. Jaleel is excellent at his job and I cant thank him enough! Jaleel deserves recognition for his professionalism and outstanding customer service skills.
Making an appointment at the Genius Bar was an awful experience and then once I made the appointment they wouldn’t see me until 45 min after the appointment time. It’s like I understand the people are working as efficiently as possible but other people have jobs to get back to as well. Do better apple
Horrible attitude from this guy (and some of the other staff of the same pack) who was rude and intentionally made me wait at 25 minutes longer than all other customers simply because I am Asian who he (and from my experience others like him) to feel an easy target to vent anger for their own unhappiness
I ordered an Iphone 13 pro max for pickup at 4:30pm, which they called me 15 minutes before 4:30pm telling me that I should start heading to the store because my order was almost ready. I was at the store at 4:28 and waited until 7pm and did not get my order; the next day was the same story never got that order, so I had to cancel it. This happened to me 2 times already with this Apple store. Horrible service,I would rather stay with my s22 ultra.
It took me a couple of awful visits to leave this review. I live next to the store, and I can tell that its the worst Apple store that I have ever visited. When you come in time for your appointment, they ALWAYS make you wait another 30 min -1 h. Its insane how inefficient it is. Employees are not knowledgable about products that they are selling and have huge attitude. Obviously, this store has very poor management. Bad bad customer service!
I live in another country but while in the United States for several months I had problems with my iPad Air not charging. I made an advance appointment to see a technician at Apples Genius Bar and after checking in at the line, I was told to sit at a place and I would be helped in a few minutes.After about 30 minutes waiting, finally a technician arrived at my table and he checked to see what was the problem. But after 20 minutes the technician announced that he was going to lunch and someone else would be assisting me.Finally after several charging attempts, cleaning dust out of the port and then taking the iPad into a back room for a few minutes, the female technician told me it could be replaced for $249 since it was not under warranty and had already been replaced just over a year ago in Madrid, Spain for 100 Euros.The technician said that the iPad mini was more powerful than what I had. I told her I would think my options over before deciding on a new replacement or perhaps getting an iPad Mini.
I have visited this store so many times as it is close to my place and every single time employees are rude, furious and it feels they hate people come to store. This week, I went for an iPad and the employee was so upset as I was discussing the options with my friend in Spanish. He said go and do your research and buy online.I hate how they treat people differently based on the race.
Matthew one of the managers is excellent and he truly knows customer service! While the Genius Bar was telling ppl “we won’t have time to fix your phone because we close in a hour”, this manager would say, try and see what you can get done in a hour instead. Great attitude. When the Genius Bar turned me away (despite having an appt!), he personally helped me and managed to fix my phone before the store closed. If it wasn’t for Matthew, this location would have gotten a 1star for the 3 other staff who weren’t helpful at all.
By far the worst experience I’ve ever had while visiting an Apple Store!Visited the Genius Bar last night. Arrived early and spotted several Genius Bar specialist lingering. I was approached 15 minutes past my appointment time. Left phone for repair overnight, specifically informed them I would be unable to pick up the device myself, listed and verified two members of my family as authorized pickup’s with two different specialist. My brother ended up calling me to inform Jesari refused to give him the device and claimed he wasn’t listed as an authorized pickup. Instead of speaking with me on the phone( as requested ) or having an operations specialist call me to verify order details, she refused and said I needed to call the store with a nasty tone.After I “called the store” (when you call the store you are rerouted to different service centers) spent over 30 mins on hold and spoke with three different representatives before reaching operations specialist John whom was finally able to resolve the matter.
I went in today, to buy an IWatch. I couldnt get anybody to help me. When I went back to the entrance and waited in line, I was passed up by the people there in favor of other clients that were just entering the store. When I complained to whom I assume was a supervisor, the person sided with the employee and told me I should have continued to wait.Needless to say, I did not buy a series 7 tonight, I cancelled my Apple Card, and my 29 year relationship with apple is over. I will never buy any product from apple again: not for myself, my family or my school.
No sense of the line outside. I pre-ordered case and wallet and protector. People were walking to the front and served first. Rep said they don’t offer help putting screen protector on for iPhone 13. Then found out they cancelled my protector order. Apple you’re falling apart with customer service.They helped with an exchange of wallet and case for new colors. That was great!
Made an appointment for 12:15 this past Saturday to address an issue with my Apple watch - for some reason my watch can not get past the lock screen. I arrived at the store early for the appointment. I checked in for my appointment. I was told to wait at a table. By about 12:30 nobody came to help me. I went back to talk to a representative and was told flipinantly they were backed up and I should go back to the table. At about 12:40 I then got up and talked to another representative and he said my appointment was cancelled. He seemed to be in disbelief. He was obviously not a tech person but scrambled in a futile attempt to help me and concluded that I should buy a new watch. It was a harried unorganized experience and ultimately a waste of my time.
Went in to fix an issue with my older Apple Watch (wouldn’t sync with my newest iPhone). The whole process took about three hours and well after closing time. And I just wanted to shout out TAY downstairs who was an absolute delight! He was incredibly patient, friendly, comforting, and super knowledgeable about Apple. Like I said, I was there for over three hours and not once did he make me feel like I was an annoyance or anything of that sort. He would occasionally help out other customers but always remembered to check back in with me from time to time. I also had several questions about other apple products that I was considering purchasing soon and he gave me some of the best feedback. I truly appreciate the honesty in his salesmanship. I’ve worked in retail for over a decade and have NEVER come across customer service like what I received from TAY (small shout out to his manager NICK as well). Apple, you’ve got a brilliant young man working for you here. TAY, if you ever see this, you’re totally going places dude. Keep it up!
I stood there for half an hour while no one coming for me. When I talked to someone he wants to redo an appointment with me while I have already made one and find what I need. It just the last step—purchasing. I mean there are too many customers and people here are generally nice, but you have to choose the right time to make sure it won’t cost you more than an hour to finish something that can be finished in 10 mins.
Recently went in to buy a quick replacement phone, as mine had just broke suddenly. Stopped in on a rush and needing to see what my options were regarding enrolling in the iPhone upgrade program; despite having so many complications to overcome and requirements for my particular situation, an amazing associate, Dora, was absolutely phenomenal in helping me weigh out my options. She was an amazingly helpful professional who could easily understand my needs and draft up a strategy for me to move forward in purchasing. Unparalleled customer service, great attitude, and superb exhibition of all the virtues that make her an asset to Apple. I’ve been to this store many times and so many of the employees are always a bit tense/indifferent, which I can totally understand from working in such an environment of high volume, but Dora was nothing short of excellent. Truly made such an awful day into one that was amazing just by being helpful and kinda. I appreciate her help so much and was just as passionate in bragging to her supervisor, Amir, to boast about her.
Came here to pick up an iPhone for a customer. Your staff is great, a bit upset that I had to wait, but the good new is that my Samsung Note 8 has more features and benefits than all your products combined. Like my multi- split screen feature and pen that comes automatically with my phone. Go TEAM ANDROID!
I appreciate good customer service and thankfully my experiences with Apple have always been good. This location was no different. The technician I spoke with, I believe his name was Dre, was knowledgeable and super helpful. I felt that he went above and beyond to help even when he was limited on what solutions he could offer. And most importantly, there was a desire to save me money as opposed to just taking my hard-earned money! Even though my problem wasnt resolved at the location, I feel this situation was an example of how treating customers well and with care goes a long way. I took away a star only because the wait time at this location is LOOOONG, but I think this can easily be resolved by making an appointment (which I hadnt done). Theres a decent amount of shops/restaurants in the area so it wasnt too painful to wait though.
How do they find their incompetent managers at this store. I take my magic keyboard in for repair because the letter O popped out. They tell me it would cost $1. I go to pick it up, they want $275. So, I ask to see the manager, an incompetent and arrogant guy starts arguing with me telling me it was my fault for not understanding that $1 means $275. I am done with this store and also done with Apple for a long while. What a bad experience! Please, if you need to go to Apple, pick another store.
I have never posted a store review before but this was by far the worst retail experience I have ever had in my entire life. I have worked retail for years and now what customer care should look like. I also know how difficult clients can be. But I never expected an experience like this. I did not expect to be talked to the way I was and have to wait 3 hours and a team of 3 where no one seemed to know what they were doing or confident enough to ask managment for help. I felt overwhemed and left the store in a complete panic. Will never visit this location again. If possible try another apple location if you want to get the apple experience we have all come to expect. I blame management more than the associates who were not well exquiped. Customers need to have confidence shopping, and staff should make the enperience knowledgeable and enjoyable. I was not informed how exchages worked and was told I was not going to be able to make a return in the future. They told me if i wanted that they needed to do two seperate transactions but no one bought it to my attention after being there dealing with them for 2+ hours. Never again will I go to this location.
Total waste of time, unwilling and obviously unable to answer basic and simple questions, how long does an exchange of a battery take, how much does it cost. Extremely rude and extremely arrogant as well as a total lack of simple manners or even customer service skills. Total lack of structured dialogue technique, each and every sentence will be guided into: you need a new iPhone, no matter what. This shop is a total disgrace for Apple and a textbook example of how not to run a customer facing store.
Front Door Rep would not even ask someone to get the item. This is horrible customer service. They gave me 15 minute window to pick up MacBook Pro and did not have it. I came on time. Ordering online instead and leaving this 1-start review! What a waste of time to go to this apple store....
Sam, the manager at the Apple store on the UWS couldn’t have been a better person to have helped me after a terrible experience over the phone and online…I spent hours and hours on the phone trying to right a wrong by Apple and finally just went into the store where Sam took over and resolved the problem seamlessly and quickly. I should’ve gone into the store from the start!
The employees are friendly and helpful and although it’s a smaller store with less hours than the more downtown and Fifth Avenue Store they offer everything.If you want to get Genius Bar service or other help at this location it’s good to know that since they’re smaller and close earlier there tends to be a bit longer of a wait.Good to note that while they call it the UWS location, it’s just by Lincoln Center off the 1-train 66th Street Station so meh…I dunno about “UWS” but it’s definitely a solid store.
Apple is Apple, but the service could be better, that is kind, attentive and welcoming. Note: there was no line around the block... hardly ~3 customers were services in-store; theres no reason to have ~6 staff members on the floor, of which ~3 were just standing at the door, and keep customers waiting for ~33 min. in line.
I had an unpleasant experience while visiting this store a week ago. I came at the exact time of appointment and was directed to go inside the store. Inside, there was another line and the waiting time was long, for about 15-20 minutes.All staff were occupied and busy.Besides, there was no clear instruction where to wait except following the dots on the floor. I was scolded because I did not stand behind the standing poster. Nobody told me that I had to stand and wait there. The poster was an Apple ads instead of annoucement “wait here” or something.I might think again to visit and purchase my next apple products in this store. In a nutshell, if you want an effecient and excellent customer service, go elsewhere.
Great customer service! The reason why I am not giving 5 stars is because I went to pick up the items I purchased and they brought them to me outside of the store. If the items had come in a bag as to not let people know what I had purchased, I wouldnt mind. I understand that bags are banned and you have to pay, but they should give you the option online not when they hand you everything outside. Luckily I brought my backpack but everyone standing outside still got to see what I bought.
Normally love Apple customer support, one of the reasons I stick with Apple products. This stores employees lacked basic problem solving skills if their iPad did not tell them exactly what to do. My phone camera was broken and unable to be repaired so they were replacing the phone due to warranty. However, they told me there was no way to set up the new phone with the old phones data short of using an at home backup (iCloud or on my Mac). Since iPhones dont come with enough iCloud to back up there and my new iPhone SE didnt come with a cable that could connect to my Macbook (classic), my last back up was in January and I ended up losing 8 months worth of data when taking a couple extra minutes to help me transfer my data from my perfectly functional old phone (apart from the rear camera) to my new phone would have avoided this hassle.
There is something fundamentally wrong here with the picture.Bought.a pain of airpods 2 years ago, and one stopped workingI went to the Apple store and they wanted $69 upfront to look at it, and likely replace it because it was out of warranty (just)I told them that it was unacceptable for a part to go wrong so fast. Their answer was that the piece was old...Imagine! 2 years is old for Apple, and on top of that, they have the chutspa to ask for $69, just to look it!I say, Apple you are in trouble and have not realized it yet!
Came here to get my AirPod Pros fixed and the staff was very helpful. Ran some diagnostic tests and gave me a replacement pair of AirPod Pros at no cost. My appointment went pretty quick as well, they had me out of the door in no time. COVID-19 guidelines are followed here, so temperature checks and social distancing. This Apple Store is farther from me but I’ve always had great experiences with the staff here so I make sure I come here if I have issues with my devices.
No lines very quick very easy I had to pick up order for 12:00 and because I was called into work I stopped early to pick up my product and they still allowed me to. I would still recommend going there at your appointment time but because of my situation they were very nice to let me slide this one time.
Arrived earlier than my appointment and still welcomed inside. Temperature taken, everyone wore face covering, alcohol wipes, and plenty of hand sanitizer available at every station. Picked up my purchase, asked questions, and was done about 5 minutes after my scheduled time.
Great store!It is my favorite apple store among other apple stores for now 😅You have to schedule your visit before if you want to fix your phone or iPad or any technical service.But you can also go to the store schedule your visit go get a cup of coffee and get your work done in the store while waiting for your appointment !Great staff , they are very nice and professional.I recommend it
This review is regarding the store staff. I went to the Apple store and purchased an Apple Watch and an extra band. The color of the extra band I wanted was red, but I realized when I got home I was given the wrong color. A couple days afterwards, I got the band exchanges for the right color, but they gave me the wrong size. It’s frustrating that I have to waste time again to get the right product just cause the staff isn’t paying attention to their jobs.
I went yesterday to participate in their trade in deal and it went awesome. I had a complicated situation going on with my phone and each employee that I was with helped me patiently and kindly! It was a longer wait because they were busy on a Friday but all in all I was very happy with my experience.
I had booked a Genius Bar appointment, and came on time. They were nice with checking me in for the appointment, but I sat there for over half an hour without being helped. No updates, nothing. Whats the point of booking an appointment time if they dont seem to care. I had to leave eventually without being helped since I had to get somewhere.
I went here to get my Macbook fixed up. All the workers that helped me were lovely. They had great personalities and they really knew what they were doing. If you can Id suggest you actually go to the Apple Store for help and not over the phone. I tried doing the whole over the phone thing and it was useless. The workers bought my baby back to life and I can now do work again. Very grateful for them 😊.
Purchased on website for store pickup. They presented a choice of fifteen-minute timeframes when items could be picked up, I chose a time right after work, but upon arriving the store was closed. Anyone making an appointment for this time would find at the end of their journey a closed store and a rude side-entrance guard who was apparently pleased to inform customers they were closed without any explanation. Found out from another worker leaving that the store was regularly closing early based on judgement calls. The security guard is a public relations liability.
So I went in with a small issue( Locked myself out of my Apple ID) the first rep that helped me was very nice but when he asked his coworker to help, she seemed bothered by the fact he had asked her to help. The young lady was very condescending and rude, when I stated that I worked for t-mobile and told her the documents I had was all they could provide it seemed to agitate her more. This is not the kind of service I expected from a company like apple which prides itself on customer service and creating memorable experience.
Nice store! Very hard to get help here. I come here often the Associates on the floor would rather talk to each other then help you out with your issue or even if your purchasing and item. This is occurrence that has happened to me several times instead of being greeted and assisted I am ignored and told to wait with no one ever circling back. Just feels like a lack of customer service and leadership.
This store must have the rudest sales people - I don’t know why there have so much attitude considering they really know just the bare minimum. If you sit and wait for your friend/partner who is shopping they give you a hard time saying the tables are reserved for customers. Last time they dismissed my phone as being dead because a bit of water had entered but I later got it repaired by two very bright men who have a repair shop on Amsterdam near Columbia University.
Consistently the worst customer service/relations of any Apple store I have patronized from coast-to-coast. Staff interacts more with one another than customers, staff is uninformed and resentful so the bare minimum for transactions. Time of day, week or year it’s an unpleasant, unsatisfying and time-consuming experience
I was helped by David Morgan to purchase my Apple Products. He was so helpful and polite. I told him my specific needs and he addressed my concerns and questions respectfully. He did not try to sell me what I didnt need, which I really admire in him. Thank you for such a wonderful experience! 🌟
This Apple store is very similar to other apple stores. Employees are very happy to help you out and they dont bother you unless you go to them or you look like you need some assistance. Layout of the store is spacious so you can easily try out the newest iPhone and whatnot. I had dropped my MacBook for a repair and the turn around was very quick. Your mileage may vary on that depending on the issue you might have though. No public bathroom in case you were wondering.
I came in 7/27/2018 I made an appointment and they got to me in a timely manner. I worked with Thomas who listened to my concerns thoroughly, and cared to answer all the questions that I had. We. He spent a lot of time to help me figure out how we could fix and manage the problem. We were able to start backing it up after a lot of tinkering. He was able to give me a lot of information about how I could handle the problem. Great service. Decided it was better to just buy a new computer when Im able to. Thank you!
I called the store to see if an item was in stock. They said yes and told me to come in. When I arrived they did not have me in the system and item was out of stock. You would think that a company marketing themselves as edgy technology would be organized enough to provide correct information.
Patrick at Apple on 67th Street in Manhattan, NYC was extremely short and rude with me during the appointment. His tone of voice was hostile and defensive. I felt rushed I have never previously experienced poor quality customer service at Apple before. I will not be returning to this location.
Really great service and staff, truly impressed. They manage a huge number of support cases a day and maintain a positive and helpful attitude. Employee I worked with genuinely seemed like he wanted to be there helping me, refreshing retail experience and would recommend anyone to visit for shopping or service. Will be back there again soon.
The wait times can be super long, even when it looks like there are available staff wandering around, and its annoying that none of the tables with devices on them have labels explaining the specific models of the devices (youre left to guess or have to find out on the screens). Fortunately the staff are incredibly nice once you do get time with someone.
Very nice store. Everything is nice and neat, clean facility, very illuminated and the staff was friendly and quick helping me out. They have a lot of tech guys on the floor if you have any questions. This is two levels, the top has sales of all phone, tablets and computers. The bottom level has all the accessories and tech assistance you need. I believe you need to get a number to be helped but I went in to buy accessories, so I didnt need a number. It is a bit costly, but then again you are buying Apple products.
Generally Id say apple is one of the last remaining places with great customer service, but I went in yesterday trying to understand how things work so that I could fix my laptop. Far from getting any help, everybody seemed to be avoiding contact with people, except those that were explicitly being attended. If you dont know how it works is not easy to find help. At some point I approached a guy that seem to be in charge, he was conversing with another employee, when I asked for help, both, at the same time and with not a good attitude, told me to wait a sec which turned into minutes while they discussed nothing of importance , I finally left the store without receiving any help.
I think the employee we worked with was named Sara. She was fantastic with me and my older aunt. She spent about an hour with us, helping us work through an IPhone purchase. Super patient, kind, helpful and no pressure. Thanks so much, Sara! Hope I got your name right. (If that is not your name, you are the employee who owned a flip phone when you started working there!)
I have been purchased three iphones, one mac, and one ipad from this store. Most of the time, the service is great, especially when you have an appointment (I mean if you purchased online, and pick-up in-store). But the service last time when I picked my ip 11 was not very pleasant. The apple employee put me on wait for more than 20mins, but he is mostly just talking to someone else randomly. I was there during 6:20PM, and I can tell there was less than 25 customers in the store (less than the number of sells agent). Good thing is I was not in a hurry that day, otherwise it could very annoying....
Ugh. Crowded. Unfriendly. Overpriced. No selection. Stuck up staff with overinflated egos about their expertise that when asked specific technical questions was found to be superficial and non-existant. Also when asked about my options in overcoming the companys planned obsolescence, all I got was a shrug of the shoulders and the suggestion I get a second job. Even though I make more in a month then 5 of their sales associates do in a year combined. Left feeling insulted, more by the company then staff. who, to their credit, did try to be accommodating, however, due to policies that are designed to increase profit at the expense of customer confidence and satisfaction, are basically just door greeters with name badges and a closed circus radio.
Terrible product and customer service. Save your money - dont buy the new Apple phone. Definitely not worth the hassle.It has taken over a month just to get a new phone set up (and its still not working). Ive been on the phone with Apple almost a dozen times (quite literally) to do something relatively simple. Nobody has been able to get my phone started. At this point, when I call Apple support I know Im just spitting into the wind. Unfortunately, its too late for a refund - so Ive wasted my money on a phone that doesnt operate properly.I bought a new laptop today. After almost 14 years with Apple, I bought a Microsoft because there has been so much headache with the phone.
They took forever to check me in, then the took an even longer time to call me to the genius bar. All they needed to do was check my charger. The place was not busy eitherUpdate:: I had to go check my computer, and I decided to give another try, they guy said they couldnt make more appointments because they were closing soon. I was there 6:40 pm and they close 9pm
Had to have my keyboard replaced and was assured that the repair would take 1-3 days. As a freelance writer, going without a laptop for any period of time is a huge hassle, but needs must, so after talking with a technician, I planned to drop my computer off on a Friday, and then scheduled various work deadlines around when my computer would be in the shop. Three days later, with no word about my laptop, I called the store and got nothing but excuses about an influx of repairs, etc. They had the audacity to tell me that I had been warned that the repair time could potentially be subject to change (absolute nonsense, as I inquired specifically about any potential timeline caveats due to the implications it would have for my work and was repeatedly reassured it would be 1-3 days).The rep I spoke with over the phone then offered to call me when my computer was repaired (as opposed to just an email) so I would know right away. Surprise surprise, they didnt keep their word on this either. When my laptop repairs were finally done and I went in to collect my computer, it ended up taking them 20 minutes just to grab my laptop from the back when there were more employees in the room than customers. Absolutely incompetent service, will not be returning to this location again.
Made an appointment and still had ti wait 30 minutes. No organization or directions. You need to glad down some poor souls in an apple tee shirt.I was told I was sitting at the wrong table to wait. I have never found an apple location w good customer service.Luckily the person that finally helped me seemed to have a clue and fixed.my issue.Overall, not a good experience. Over an hour to fix something simple.
The architectural space is a pleasure to step into, if only that, without buying or repairing anything. Ive been twice to get my headphones fixed. For anything diagnostic or broken, the Genius Bar is downstairs. You can get downstairs by using the spiral glass stairway, or by elevator. This store is wheelchair, and stroller, accessible with ample room to move through the room and between tables. The staff are personable, knowledgable, and it seems that they truly care about the product, and helping to get the product up and running for you again. The process downstairs is very organized. A portion of the staff rove around with their tablets, able to look up a name for a reservation, or pick up. Reservations are a must! You can make a reservation online or in person. Expect that your appointment will have to be scheduled 2-3 days from the date you make the appointment. When you arrive for your appointment you will be told to sit at one of the many large tables. A few minutes later a Genius will come to you with their tablet and try to diagnose the issue. If the problem cannot be addressed at the store, the person helping you will explain the next step options, which will include sending it away for repair. The Apple store is not equipped to do anything invasive (like taking things apart). This is a downside for me, as they certainly seem to have the space for it! Off site diagnosis, and repair, can take up to 2 weeks to come back for pickup at the store. Similar system applies to pickups: present government issued identification; give name, and tell staff member that youre there to pick up a repaired item. Wait and, hopefully, leave happy!
The best Apple store hands down! I love the workers energy here and how engaging they are to help you with anything you need help with. This apple store is one of the best ones I been to and my process here was super fast and easy and they guide me through my whole restarting my phone process and purchasing a new phone ☺️🙌🏽
Rudest encounter ever. I didn’t even touch the door and he yelled we’re closed. Meanwhile standing here speaking with him, he’s pleasant with people of his skin tone.. A sign on the door would’ve been more considerate than him. Such nice encounter I recorded right! I didn’t receive such service.
I had to wait more than 50 minutes just to get an attention form the staff member. What is the point of the appointment (which I arrived on time)? After a conversation with a floor manager I felt even worse. She answered to my complain: instead of wasting time to listen to you complaining let me get a technician.I would expect for a little more on a customer service side from a company like Apple.Did they grow too big to care about their clients?
I wish I could have a great experience at the location where ppl would listen to you and be friendly. However, the “technicians” were so entitled and they were so focusing on information that I already knew even I had told them so. When I pointed out that they typed my name and email address wrong, the technician said she was just trying to “help”. That’s not trying to “help”, that’s not able to pivot and adapt to different workflows. Oh, one of the greeters refused to work with me in the middle of the inquiries and had to send someone else to assist without any explanation. So, overall, I don’t feel comfortable with the “help” they provided here.
Terrible customer service. After 3 hours with 3 different tech people online. I went into the Apple Store on Broadway and waited for an hour and a half and two more service people, to be told I needed my original receipt from Jan 2015. Warning to all Verizon customers your seven page contract is not good enought for apple to look at your phone. Apple sucks.
Its a true icon, with the glass walls, the giant logo and the size of the store itself. The service is spectacular, with staff who truly enjoy what they are doing. Once I asked one of them if their bonus was getting higher because more people were buying macs and, to my surprise, he said that they do not receive bonuses for sales performance!!! And the buying process is so swift. Its great not needing to go to the cashier to pay. Love the products, love the store!
They are the most unprofessional and unhelpful staff I have ever worked with.Tried to pick up my phone that was ordered at an Apple store in CA. The guy couldn’t find the order, told me to find the email confirmation and just walked away. Had to get back in line and do the same thing again, showed him the email, he said he couldn’t find it in the system refused to help and walked away again.I expected more from Apple... will cancel and get a droid at Costco.
Typical apple, all style and little substance. Endless queues for EVERYTHING, there to pick up a device and constantly being asked to see confirmation codes/emails despite being in the same queue for 30+ minutes. Staff seemed unorganised and un-attentive and didnt seem to know how to deal with a few customers who were not happy.
My memories of the Apple store from a few years ago are pleasant: short wait times, sleek design, helpful staff. At some point down the line that all changed. Now you have to make genius appointment days in advance, and if you walk in you will likely be waiting a few hours. At a certain point they just stop seeing people and make you come back the next day. Tourists and long lines are common. Just avoid this Apple store if possible.
Apple is changing and not in a good way! Competitive advantage was quality of service and product, and instant access to fixing our stuff. Now quality goes to @@@ and I have to schedule an appointment to fix my computer... Yeah definitely buying another Mac-- being ironic!!
I went to Apple Upper West Side because my MacBook Pro that is 14 months old just stopped working. I was using my laptop for school work and the screen just went black and never turned back on. I made an appointment with Apple Tech over the phone and I went into the store and I could not have had a worse experience! The Apple Technician came over to me and had an attitude from the start. He was running diagnosis on my laptop and not telling me what hes doing or the results of the diagnosis. All of the sudden he says its going to be $475 plus tax, without even telling me what was wrong! I ask him how they came up with this price, what is actually wrong with my laptop, and that it is clearly a manufacturing problem so why am I paying for this. He basically tells me that since I didnt get Apple Care Im screwed and making there product look bad by saying repairs like this are bound to happen. I tell him that I am a college student with online classes so besides the money, I cant be out of a laptop for a week, he continues to tell me that he is a student as well. Why he would even bother saying that is beyond me, but again he tells me that Im screwed. So of course I start getting upset and he got a major attitude with me and starts laughing with his coworker across the table! How unprofessional can these Apple Techs be! Whoever trained them in customer service should be fired because they are terrible. So finally I just give up and I ask them to just fix the stupid laptop. It is repaired much faster than I thought so I go to the Apple store to go pick it up. I get there and the lady is very nice because I had already complained to them over the phone about my terrible experience. So when they ask me to pay I told them my situation and how I thought it was unethical for me to pay because this was clearly a manufacturing problem, so they tell me to call a number, they talk to the store manager and I didnt end up paying for it. The store manager was nice about it and I went on my way. One week later my computer breaks, again!! I call them and they tell me I need to make an appointment, when I was just there. I had now spent so much time calling them, traveling by subway and bus, waiting for the technician and your telling me I need an appointment!?!?! However, I decide not to go back to the Upper West Side because it was such a poor experience. I end up going to the Apple by Central Park, I waited forever, but the same experience of rude, unprofessional technicians that laugh when you express your concerns. Absolutely ridiculous that this is how Apple trains there technicians. @MicrosoftSurfaceLaptop where you at?? I will not be purchasing another Apple product until I get an actual apology from this company. It is such a shame because I have loved Apple for such a long time, but these products arent amazing anymore, and on top of it the customer service stinks!
After a problem with my iphone, I made a reservation at the UWS apple store genius bar, and was informed that I would need to send my iphone for repairs. However, the genius bar technician I spoke to did not inform me that I would first need to remove my SIM card. After repairs, I noticed that there was now no SIM card. I contacted Apple support, and they told me that I should have taken it out beforehand. I told them that the genius bar techinician did not tell me to or inform me about this, and was told that Apple could do nothing about it – meaning that I would have to pay for a replacement SIM card myself.
The so called technician that checks people in with their red outfit and iPad adamantly told me Apple does not repair or service iPads, they only replace!. Which is not what Apple Care told me over the phone. Then I went back home and called Apple and the told me the dont know why the employee said that and they made me an appointment with the Genius bar. Obviously some of the staff at this store think were all idiots and they can just trick us into buying a replacement.
The service here is horrible.Apple Customer service made an appointment here to replace my phone vs waiting for a emplacement to be shipped. I went to the store and the tech refused to replace the unit. They cited external damage (the phone was flawless) except the issue . After speaking with a supervisor yielded no different solution, I called back Apple Support - did an Express return ( they charged me for the phone they shipped out). After receiving the old phone - they verified that the issue indeed was as stated and released the charge.If I could give this place 0 stars I would.In today’s atmosphere incompetence seems to be the new level of excellence. This Apple store location is ‘par excellence’.
Service was quick. I needed to replace keyboard. Worker checked to verify date of purchase since you get free replacement within year. I bought a new wireless keyboard since the plug in is now available online only. Of course it is more expensive. I could have gone to best buy to get an inexpensive one but i love apple products. The last one lasted nearly 4 years. Hopefully this will be around longer.
I was having a few problems since downloading iOS12. John helped me and showed me some other features I hadnt been using and how to save space on my iPhone6. I cant begin to say how helpful and patient he was. He went well beyond what I expected. IMO he is one of the best employees at Apple. He is also a mature adult and it was nice working with a contemporary.
Came here because I had a genius bar appointment, my phone was broken. Initially not clear where the genius bar was, so I figured it was downstairs. No one approached me to help, spoke with a rather indifferent genius who I feel didn’t properly clarified my options with me and then wiped my phone. I finally got a new phone with another staff member but wasn’t fully satisfied with this Apple Experience, especially compared to other times and locations.
Don’t go this store! I had a horrible service yesterday. The genius staff was so rude and didn’t listen me. Even the manager was more rude and terrible. My macbook pro’s display was completly dead without any physical damage. I needed repair service for dead display under my warrenty. They kept saying I have to pay $670 to replace the display. But my macbook has no physical demage and it is only 6 month old! The rude staff and manager said I did something accidential thing on my display. They didn’t believe what I was saying. Worst customer service in my life!
I brought my macbook pro in for diagnosis today and was surprised by the absolutely exceptional customer service I was provided with - it was truly above and beyond. Ive been into Apple stores many times before, but this experience was far better than I could have anticipated.To the store management - you have some exceptional people working for you. One gentleman in particular, with his distinguished eyebrows (you know who I mean), is an enormous asset. Well done in hiring and retaining him. Please post the photo of him smoking a cigarette on the Hillary step - a story like that requires substantiation.Thank you much!
I was getting my phone replaced and they didnt know that it would cost to activate the phone. I hopes of getting it waived, I tried to get old phone back before my providers branch closes. I went to an employe for help just be sent to sit there for 15 min, no one came and approached me about my situation so I just left. This is unacceptable.
Apple Stores are so intimidating. They are super busy and chaotic. The good news is its an organized chaotic. They seem to have loads of staff helping out. They are quick to diagnose issues. I was having a problem with my iPad and they fixed it no problem and at no cost. Not sure if thats a normal thing but I wasnt complaining. And if they werent brilliant to begin with, while I was waiting I was zombi-ed into checking out some other products they have...and luckily I didnt purchase any. They really have a great thing going and have cornered the market big time. They do have high prices on items you can get online (chargers/cases) so dont fall for the apple logo on items like that. You will pay a lot.
Great customer service: had to frequent the place because of a problem with my Macbook Pro. Usually has the most number of Genius Bar slots, and they usually arent too crowded so walk-ins dont take too much waiting either. The guy was really helpful and suggested I give my computer in for a full work-over since it was on warranty; turns out the HDD and its cable needed to be replaced.
Lousy customer service in Apple Upper West Side! The worst part is they (I interacted with 5 different staff) all want to be helpful its just that the process of simply buying something in their “showroom” just takes too long. This used to be easier. Reminds me of a car showroom. Is the concept now, go look and then buy online?
How very very low have the mighty fallemN. With Apple 20 plus years. Service is atrocuIous. Obviously corporate does not care about custoMer service and designs policies that treat us like dirt. I have spent probably 5 hourTtrying to find out where and when they sent my iMac to, when they will fix it and when I will get it back. Whenever previously there was a problem I was diagnosed on the spot. MNow it takes an hour to find out my iMac is in Memphis Tennessee and the specialist says what camN u expect. When it is under warranty. Thirty plus hours and still no diagnosis of the problem. Just platitudes and evasions from service representatives dames by a clearly terrible corporate system.The system is stupid and insane with zero understanding that when there is a problem u want it fixed. U do not want to deal with evasions and dishonesty and stupid robots on the phone . Whatever wonky overpaid world corporate lives in they do not care one tiny iota about customer satisfaction. The worst experience ever. If I could give minus ten I would. From being a wonderful company they get worse every year. They are so awful now I do not think there is lower to goI plan to switch to Microsoft.
I went to the Upper West Side Apple Store this morning to get the new iPhone 5s. Being that it was the morning of the release, the staff was excellent in making sure everyone was kept updated about which phones were still available and which phones were not. Cameron helped me and he was very quick and efficient. He made my experience very pleasant. Thank you again guys for all your help!
We had a terrifying experience at the Apple store on the Upper Westside this afternoon. Alana (no last name given) was handling our request for fix / replace a faulty battery on our iPhone 6. But she convinced us to trade it in for a newer model. We agreed and paid for it.Then she disappeared with the phone and the SIM card. As it turns out, she couldnt get the phone to work and rather than come out and tell us she was having problems, she just took the phone, the SIM and simple disappeared.We discovered later that Alanas shift had ended and mid sale, without even telling us, she took off from the store.For three harrowing hours we begged each passing customer service rep to help, trying to explain what had happened.Oddly, (a) all the reps assured us that they were there to help (b) none of them would actually stop and help, all theyd say was that they were assisting someone else, and (c) theyd tell us someone else would come along. to help us.It wasnt until we raised the volume quite a bit that someone actually took us seriously.Finally a couple of very sweet men (cant remember their names) helped us and got the phone to work. I guess they were doing their job, unlike Alana, but it felt like theyd bestowed us with some special favour! We finally left the store.My recommendation: Apple employees ought to wear name tags and also, the manager or boss should be clearly identified so problems can be escalated.The ratio of Apple employees to customers is almost 3 to one... which is amazing. So theres no excuse for us to have been made to wait for three hours.
5 stars well deserved by Thimas. The store is beautiful . The check in process was confusing and frustrating at first but once I met Thomas his calm, patient professional manner made the entire visit worth it.Thomas fixed my phone and am very pleased with the experience!
The wait can be horrible and annoying but I do have to commend all three employees that assisted me past Saturday evening. I had a software malfunction and these gentlemen went above and beyond in customer service! Shout out to the managers Nathan and Eddie and the rep that made my phone live again, Breets you rock!
I decided to try my luck and wait in line to try and get an iPhone. After 30min the line has barely moved and all of us were still waiting outside despite humongous and nearly empty store. There are no registers in this store (because who needs registers in the future, right?) and ONE person was taking care of checkout at a glacial pace with a line of about 40 people waiting, half of them outside, while about a dozen employees were tweedling their thumbs, occasionally answering customers questions. Another one person was apparently checking whether they have what you want in stock, BUT not until you get inside the store - they refused to give any specific availability details until AFTER youve already spent a very long time waiting. I got to say this is about the most annoying retail service experience Ive had in a while.
I would give this store 10 stars if I could - Andreas, the store manager at this Apple store saved my life, he averted me from identity theft fraud and was very helpful in helping me to realize what was truly happening during my frantic state. He prevented me from making a bulk purchase at the store as he immediately sensed I was in danger and saved me from making a huge mistake. Instead of allowing me to make the purchase which wouldve benefited him, he was selfless and kind, watching out for me and took his time with me in order to make sure I was okay. He was an angel during the crisis and the interactions I saw between Andreas and his staff were also very positive. He was helpful to everyone he encountered along the way. All the staff at the store were also quick to provide assistance, as always. I cant thank you enough for saving my life Andreas @ Apple!
God... what a heavenly store. Like the sparkles of Jesus raining down upon thee. Can I live here? But for real, I do Postmates deliveries here and it was very easy and a pleasure. The staff were friendly and the place was impeccably clean. Like.. Id eat something off an iPad sitting on the floor. That clean.
Total reviews rating 4.2
199 Reviews for Apple Upper West Side 2023:
Review №1
2022-04-22Fast, reliable, and staff are knowledgeable and efficient, cordiality from the moment you enter till you leave. I didnt have to wait much until I got taking care of it. Im satisfied with my experience at this location!
Review №2
2022-04-26Update: I am very surprised I didnt receive a survey for my recent Apple Watch trade in and shopping experience on 04/24/2022. I was looking forward to receiving the survey because I wanted to give feedback on the associate who was working with me. The representative wasnt helpful at all and she was all over the place. I kept getting the vibe she didnt want to assist me. She kept complaining about being hot and I felt like I was being rushed although the store was empty. The representative didnt know how to unpair my Apple Watch from my phone. We were standing there for a few minutes when I was going to suggest she ask a coworker but then she bluntly told me to Google how to unpair the watch. Before I could ask for someone else to assist me my daughter figured it out and unpaired my watch for me. I understand people may forget how to do things but its the way it was said and the representative could have googled how to do it. I am very disappointed with the service I received at this location and Im not sure if I will return or recommend this location to anyone else. I should have followed the advice from my previous review and not have returned to this location.This was my first time visiting this location. It is best to make an appointment prior to coming to this location. I noticed others were being turned away as they didn’t have appointments. When you arrive you wait on line, you then check in outside in front of the store. Once you go in a representative checks your temperature, then they will instruct you where to go from there. I had an appointment with the Genius Bar and was directed to go downstairs someone would assist me at the bottom on the staircase. A representative directed me to a table and informed someone would be with me shortly. I waited maybe 20 minutes for a representative to finally come over to assist me. The representative was very helpful and was able to resolve my issue with my air pod pros. There were other representatives who seem to be rushing out customers as they kept saying they were close to closing. There is also a restroom and elevator at this location. This isn’t one of my favorite locations, I don’t think I’ll be returning to this location. If you are nearby try giving it a try it may work out for you. Ive giving this location 3 out of 5 because they were able to resolve my issue.
Review №3
2022-06-24I love visiting the apple store, its something out of this world, one feels different with people who treat us very kindly...
Review №4
2022-05-09Hello to everyone. It has been a while since I have posted a review.Apple Upper West Side, if your driving parking is very difficult to get, but if you luck up and find parking, well good for you.However, you can take the public transportation to Apple Upper West Side. Look it up on google maps.Apple Upper West Side location was clean and the door greeters was nice I must say.Once I spoke to the Apple Greeters and gave them my information, I was then helped by Apple store floor assistant, who took care of me right away.Would I go back there yes.Would I recommend this location yesMy overall experience was very positive.PS. Im an Android user shopping for Apple User. Just thought I would through that out there...Be safe everyone remember stay positivePeace ✌️
Review №5
2021-11-04We are at the Apple store on 11/22/2019 and are really happy with our iPods and i do not want to get get rid of the iPod
Review №6
2022-06-19This store closes at 8 PM. I arrived at 7:20 PM, hoping to buy an iPhone which I thought would be a relatively quick task. They told me they couldn’t sell it to me because there were no more appointments… the last time I bought an iPhone, I went downstairs, bought the phone from behind the counter, paid and left within 20 minutes. Weird.
Review №7
2022-04-26Absolutely incredible experience. I was assisted by Jonatan, tall guy, very pleasant. He explained a few things that were key factors in my purchases at the store. We also discussed music briefly! Such a cool guy.
Review №8
2022-05-15I purchase a MacBook back in March I returned it within the 14 days on March 19, 2022. I was told I’d receive a check in the mail. I patiently waited over a month. I spoke to several apple specialist, several managers, I even went back to the store after an overnight shift. They still have not resolved the issue. It’s been over two months I still have not received my check. All they say is we will escalate it. I still have not received my money like I don’t understand. This is ridiculous.
Review №9
2022-06-08Have no idea what happened in Apple. But, 3 hrs waiting for a just regular service + dull “genius” chatting to each other? I am heading back to cancel my orders with Apple and encourage my colleagues to avoid their products.
Review №10
2022-05-17Complete absurdity. Walked in a whole hour before closing ready to buy a phone. The store was practically devoid of customers and they refused to assist me because there was no more appointments. Meanwhile there are about six or seven associates just talking and not doing any work. I guess Im not buying an iPhone.