Identifies as women-owned
Yes
Appliance Parts of Westchester in Eastchester
Categories
Location on the map
Eastchester, Westchester County, New York, US
From the business
Service options
Kerbside pickup
Yes
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Temperature check required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Offerings
Repair services
Yes
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 914-347-7525
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:9AM–3PM
- Sunday:Closed
Comments (97)
Very knowledgeable and professional staff. Christina and Aya were amazing!!! They stayed 30 minutes late to make sure I had the right part to get my fridge back up and running, which it is!!!
Excellent company and their service technicians are absolutely amazing / I have used them for several years and never had any issues ⭐️⭐️⭐️⭐️⭐️
I was really happy with the responsiveness of the team by phone before and after the initial visit, and the service technician was great. He took his time, explained everything and gave us tips about our Miele washer to ensure a long life. So far so good on the repair too.
My oven died this morning and I didn’t have time to call anyone for service. I had a good feeling what part broke. I called, they had it. I bought it and fixed the oven. They were very helpful over the phone (even pulled the part before I got there) and super friendly and helpful in person as well. Thank you folks! Now, have to go cook…
Overall I had a good experience with Fifth Avenue Appliance. They were prompt and courteous to my needs and addressed all of my issues. They kept me informed via phone calls, text messages and email. My technician Jorge was very helpful. I would recommend and utilize their services in the future.
Was disappointed with the service. After waiting a week for my service call, the tech was unable to diagnose the problem with my dryer and left. When I called to explain that the dyer wasnt fixed I was told that I needed to wait another week for the same tech. Needless to say a week later and the same tech came and left without fixing the dyer. When I called to complain, they made it seem like it was a very complicated issue and could I wait another week for the specialist. The specialist (very nice guy) came and told me to buy a new dryer. I wasted a month and 100.00 on a service call.
Scheduling a repair was very easy, the repair person was prompt and extremely knowledgeable! A pleasure!
Service person seemed fine, though it’s hard to know b/c he basically just told me that my machines had to be replaced. Sales department are total scammers. Tried to bait and switch me for most expensive model, saying others weren’t available and then tried to charge a ridiculous installation fee. I went with another company which got me the model I wanted (it was available after all) and gave free installation and hauled away my old machines for no charge. Avoid 5th Ave Appliance if you can.
The service was really wonderful except that it took a week. This was not your fault because of the storm Frank, the technician was unable to come because of a flood in his basement. When he came today he did a beautiful job. Thank you and thank Frank
Highly recommended . Armando technician was 100%. Fixed problem , go even above, nice personality.Customer service very nice and helpful.Stand 100% behind company.
Came in a timely way and came back when there was a problem
Of course only time will tell if the maintenance was perfect--that is, if there are no breakdowns--but the team was knowledgeable and performed the service quickly.
Frank is an amazing technician and a real expert on Sub Zero refrigerators. He always does a great job.But I think that $495 for 15 minutes of work recharging the Freon, is a bit excessive! Frank says he doesnt set the prices but I think its a bit much for a simple recharge!
Owner’s personal attention to my appliance issues was very impressive.
Nomar was diligent and spent the time that was necessary to troubleshoot our dryer problem and provide a fix. He stayed for 2 hours to get the work done the right way so we wouldn’t have to air dry our laundry anymore ✅ We will definitely use AOK again, thank you!
Always great service, fast shipping, and wonderful to deal with! Always go above and beyond to help me! This is the best service Around.
This company was insured, reliable, and professional. Maybe a tad expensive, but you get what you pay for. The tech was super nice and knew what he was doing.
5th Ave Appliance repair service is one of the most reliable company. I have called them for many of my residence of the the building. They are on time, very professional, technician know what they are doing and reasonable price. If you guys need any repair for you appliances pls call 5th Ave Appliance. You will not be disappointed.
I was told the first consult visit would be applied to service if needed. They did not follow up after “ordering part”.When I called there were too many excuses, then told me the consult would not be attributed to repair and was going to charge me over 300 to replace the starter on the stovetopI canceled and then received a bill for a job not scheduledThey need to address their policies and office staff....I will not ever use them.
I had called about our washing machine. The water wasn’t coming out but the machine would go on. The gentleman came on time, worked his magic, and gave me an explanation on how he fixed it! In and out in under 1.5 hours, couldn’t be happier.
Great company and service is always prompt and reliable. Christina was a pleasure to work with very attentive and went above and beyond to meet our companies needs. Will be a repeat customer.
Repairs were made efficiently, with no bother. The representative was knowledgeable, careful, clear in his communications, forthcoming and friendly.
Repairman Frank’s service (5th Avenue Appliance Service) for us was first-class and his attention to detail was terrific in every way. The office staff are efficient, courteous and easy to communicate with. Thanks! Catherine Bruno
Tech came here on Thursday to service 2 refrigerators and a cloths dryer. Was unable to move one refrigerator and the dryer. I have a back injury and can not help. I have been without a refrigerator and dryer in my house for 5 days now and have not heard back. Are the customers supposed to be helping to move the appliances? What happens when you are like me and cant help or if the customer is an elderly man or lady?
Christina & crew are the best. I called them from the West Coast to see if they had a (hard to find) part in their inventory. Not only did they respond quickly, they also went the extra mile to help me perform some troubleshooting of my issue to make sure I was ordering the correct part.Good news is they had the part at a good price and had it quickly shipped to me. My appliance is back up and running perfectly!I wouldn’t ever hesitate to use A-OK Appliance Parts & Service. Thank you Christina and crew!
Technician was in my apartment for 5 mins at a cost of $95 and said he would have to come back with another person to do the job. He said that Fifth Ave Appliance would call me with a quote for the parts, an estimate of the cost of repair and to schedule it. No one ever called
It took a little longer than I expected to get to the source of the issue; but it was well repaired
Caesar came early, was polite and professional and diagnosed the problem within minutes. Very satisfied. Ive been using this company for over 30 years.
They took great care of us and our refrigerator after a power surge broke it. The technician was quick, and followed safety protocols.
Chris was great. he was prompt and told us what to look out for going forward. Highly recommend!
The service technician did a great job. The problem with my dishwasher was diagnosed and then fixed promptly.
Chris arrived on time. Got right to work. Soon the sreeching belt of our dryer was as calm as a sleeping baby. The price was fair. What is not to like?Timm Barnes,HOH
They are very nice to work with. Everybody there is very professional, and courteous. They have many parts that have been discontinued by the manufacturer. It is always a pleasure to work with them.....
They were very attentive and friendly, walk out of there completely satisfied with my purchased. Very helpful in finding replacement parts for my applainces.
Cleaned his space.Polite and respectful of my home!Great jobI would used this company again and recommend them to friends
Im still working on my repair, but Christina is amazingly helpful and very pleasant!More to come...
Terrific service. On time, professional, clear communication, problem solved. I will be a repeat customer!
Very helpful and accommodating. Whatever was not in stock was ordered. I dont mind the wait because of their presence and presentation. Employees are just friendly and helpful.
Making an appointment was easy and the repairman was right on time. He was courteous, neat and informative.
Chris was an exceptional wonderful rep and he resolved the issue in no time...thank you so much!
Phil has been taking care of our appliances for years and does excellent work, promptly and at a fair cost. Thanks!
Had parts waiting for me, super nice staff, has its own lot behind building, use side door.
Repair was done efficiently and at the time promised. Tech was friendly and inspired confidence.
Very prompt. The service man was knowledgeable, friendly and efficient.
THE PERSON THAT HELPED US WAS ON TIME, EFFICIENT, KNOWLEDGEABLE, AND VERY FRIENDLY AND KIND. THANK YOU.
You didnt do the repair!
Good service, but expensive.
We waited months for the part and they came 4 times to finally fix it. It was over priced and we wont use the again
Excellent service, and on time.I will definitely use them again.
Christina went above and beyond to get me my partsWould highly recommend
They were prompt, efficient, gave good advice and fixed the problem.
Very helpful and courteous.
Chris came out 20 minutes fix my oven excellent job.
Expertise and commitment to solving the problem.
Excellent service very very nice people I will always go there now for my service and parts
Great repair work, nice guys, and were very careful from a Covid perspective.
Great selection of parts and they help you as much as they can without seeing the appliance. But if you need them to come out they will for a reasonable price
Excellent response. Prompt care of the malfunctioning stove.
What service!!!! So very very very pleased and will recommend to everyone!! Wow!!
The technician Joe was professional and was excellent at his Job!
Excellent service and they were cheaper than my local guy.
After a problem, everything was resolved successfully . everton was professional.
Excellent job all around! Fast too!
SERVICE WAS OK. Diagnosed the problem (I think!), but not that helpful about what I should do about it.
Prompt, professional, helpful
THEY WERE GREAT,PARTS WERE GOOD, AND WORKED WITH ME ABOUT WHAT I NEEDED TO FINISH THE JOB RIGHT FRIGE NEVER WORKED BETTER, THANKS
Great customer surpass expectations and very thankful for the help from the staff.
Frank is a regular repair man and does a gray job!
They installed a new ice cube maker. Working perfectly
Polite and knowledgeable. Top to bottom, great work and service.
The repairman was considerate and did a good job.
Excellent service, polite and knowledgeable!
Philip is a Miele genius.
Knowledgeable. Responsive. And just downright nice and smart people.
Excellent repair. Neatly done. Thankyou
Fast service and technician solved problem immediately.
Great customer service very helpful and friendly
Outstanding service every time!
Thanks for your help Always pleased with your assistance
Very good, efficient service
Nice and friendly staffs
They were amazing
HF the part I needed.
Technician was excellent.
Excellent service!
Good service
Dona was ultra helpful - had the parts I needed in one day.
Total reviews rating 4.6
97 Reviews for Appliance Parts of Westchester 2023:
Review №1
2022-04-08Excellent service. Person came on time. Fixed the oven and made sure everything was spotless when he completed the job. Ivebeen using the service for over 20 years and will continue to use them.Thank you.
Review №2
2022-06-30The service man was very friendly, helpful, and professional. I was a little frustrated that I wasnt told that the gasket would not be replaced today. It is hard for me to stay home from work for these appointments and I would have waited until the part was in if I had known. Thank you.
Review №3
2022-07-01Jonathan was great: knowledgeable, friendly, competent like all of the repair techs they have sent us. But--and this is why they get only 3 stars--they never warned us that they arent a manufacturer-authorized service. Using them voided our Bosch warranty.
Review №4
2022-06-10The technician was thorough in evaluating my washing machine to confirm the cause of the issue. He gave great suggestions on whether to repair the machine or replace it and gave great suggestions on machines that hes seen less issues with.
Review №5
2022-06-15A-OK was fast, effective, and courteous throughout the entire repair process. I would definitely use them again in the future.
Review №6
2022-06-06Very efficient and knowledgeable. Resolved our issue(s). Would definitely use them again.
Review №7
2022-06-01The repairman worked quickly and efficiently servicing and cleaning the stackable washer/dryer in this condo.
Review №8
2021-08-17For years, they had great service and Philip as a service person was the best. Today, besides calling quickly for payment, the wait was over 31/2 hrs for a service person without explanation or apology. The office said the service person didnt answer his phone and they had no idea where he was. Passing the blame to a service person is not a sound policy for running a business and giving confidence to the customer, quite the contrary.
Review №9
2022-02-09Fifth Avenue appliance charged me the full amount before service and they still have not fixed my microwave. Three weeks, two service appointments, but it is still not working.
Review №10
2021-11-09Prompt, professional and really great service. We appreciate the speedy analysis of what was wrong with our oven and the excellent job that was done replacing the defective parts quickly and carefully. Thank you!!