Aquacade Swimming Pool Inc Corporate Office in Hicksville
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Hicksville, Nassau County, New York, US
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Site: https://www.aquacadepools.com/
- Monday:8:30AM–4PM
- Tuesday:8:30AM–4PM
- Wednesday:8:30AM–4PM
- Thursday:8:30AM–4PM
- Friday:8:30AM–4PM
- Saturday:Closed
- Sunday:Closed
Bad Choice for the pools.I called for a low pressure problem,The guy came for the service talled, Theres a crack on the skimmer line,just for diagonos the problem he charged 150 within 5 miniut s.Also for replacing the skimmer line ,gave me an estimate of 1200.The real problem was sand clogged inside the line.l paid 50 to get a pressure Vacume to take out the sand.If I blindly believe them,I would have to pay 1350.Instead of 50.Beware , wherever they go,they dont want to diagnose the real problem.Instead they want to create Big jobs unnecessarily.
Aquacade is the worst pool company.They are her to make money and not take care of the pool.They will talk to you like they will actually do something but instead they will take your money and not even come to your house.I WOULD RECOMMEND YOU GUYS TO GET YOUR SERVICE DONE FROM SOMEWHERE ELSE BECAUSE THESE PEOPLE ARE HERE TO MAKE MONEY!!!!!
Total reviews rating 3.6
21 Reviews for Aquacade Swimming Pool Inc Corporate Office 2023:
Review №1
2016-12-24Long legacy in pool building.
Review №2
2021-05-06Horrible horrible company. This company deserves a negative rating. Ive never seen a company like this and the service department woman has the worst attitude. They give you expensive quote and if you refuse to do any of them they will just reject your service. You have to call million times to ask and remind them to do service on your pool. And they dont do all the work they you have paid for!!!!
Review №3
2019-06-24Worst pool company of all time! I requested the pool to be opened early, they dont come on time and a week later. They come and dont clean my filter pump while opening up the Pool. Then we request them to come again, they come back and dont clean anything at all. We call again and then they broke my filter pump. They said it will be for free, instead they charged me for the service which is 100 dollars to drive from levittown to hicksville. 200 extra dollars to pay for the filter pump that they broke. Requested a refund for the free service charge and they did not. LOST a potential customer. They are SOOOO BAD!
Review №4
2019-05-14The worst company I have ever delt with. I paid them to install my pool and get all the permits, but when I went to install a heater I was told by the plumber there are no permits for your poolI called Kevin the owner at least 10 times when never called me back, I went to his office he told me get the F*** out and called the cops. I took him to court and his Lawyer told the judge I didn’t catch them in time so there not responsible for his permits due to the statue of limitations.I wouldn’t recommend my enimies to this Company. The owner Kevinis so arrogant. He made plenty of Money over the years ripping people off that he doesn’t have to care anymore.
Review №5
2017-07-22Had a terrible experience with this pool company. They did not call ahead of schedule to let me know they would be at the house as they promised they would. I like to be at the house when the work is being done so that it gets done complete and neat. Sure enough, they only did half the job and left debris all over my yard. When I called to complain I was told that if I didnt like it then I should take my business elsewhere. So I did. I highly advise against using this unprofessional service.
Review №6
2016-07-25This review is by my sister Joyce M -I have been doing business with Aquacade Pools for since 1993 and have found them to be THE experts in swimming pools and pool repair. Now I can add outstanding customer service to those accolades: I had a issue with a service call charge and contacted the office. The manager Skip reviewed the charges and do the right thing for this long time customer!! Dont be fooled into going to the large chain stores for your swimming pool needs! Go to Aquacade Swimming Pools on Levittown Pkwy in Hicksville
Review №7
2018-06-08Worst experience from this company. They are not reliable. I scheduled my opening early even if the weather is still cold because i have a planned graduation party for my daughter. I want to look nice in my backyard with pool open but theres something wrong with my filter and they said im on scheduled but no one showed. They dont care, believed me stay away from this company.
Review №8
2017-11-24Tony is the greatest. Bought a pool this spring - no sales pressure and lots of good advice. Then needed some supplies/ equipment and advice which was graciously given. even though I didnt need to buy anything. Much better service than the big name competitors.
Review №9
2018-05-24Purchased a small pool and pump not from them. I went in there to ask questions. They were more then happy to help and get me all the things needed to get the pool up and running. Theyll even check your pool water to make sure its right. Thank you. Would recommend them for all your pool needs.
Review №10
2020-09-16Kevin was a lifesaver - I inherited a pool that needed some love and he turned it into a backyard oasis. Would recommend 10/10.