Drive-through
Yes
Arbys in Cortland
Categories
Location on the map
Cortland, Cortland County, New York, US
Service options
Takeaway
Yes
Dine-in
Yes
Delivery
No
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Dining options
Lunch
Yes
Dinner
Yes
Amenities
Good for kids
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 607-756-9836
Site: https://locations.arbys.com/ny/c...
Site: https://locations.arbys.com/ny/c...
Opening hours
- Monday:10AM–11PM
- Tuesday:10AM–11PM
- Wednesday:10AM–11PM
- Thursday:10AM–11PM
- Friday:10AM–11PM
- Saturday:10AM–11PM
- Sunday:10AM–11PM
Arbys in other cities:
Comments (199)
Went threw the drive threw on 4/24/22 ordered a beef and cheddar on sesame bun with extra red ranch sauce then ordered 2 regular beef and cheddar with extra red ranch. Went to the window to pay and asked for some Arbys sauce. I was told if I wanted arby sause horsey sauce or ketchup I had to ask at the speaker. Since frickin when. I worked at this Arbys years ago. She handed me my food and I told my boyfriend to check it to make sure it was right. It wasnt only 2 sandwich. I backed my car right back to that window. The same lady just looked at me like what was I doing. I motioned her to come here. I was like Im sorry I didnt get one of my sandwich. She goes yes you did. I was like mam I ordered 3 she said NO YOU DIDNT. I said Im sorry maybe you didnt here me. I wanted 3 she was shaking her head no. I was like excuse me are you giving me additude? I just wanted my sandwich I said I will pay for another one if you didnt charge me. She said no come in side if you want to order another one. Since when did people become so mean? Her name was Brittany. I had to ask her a few times before she would tell me. Arbys step up your game. Get rid of BRITTANY. She is loosing business for you!
The food was excellent every time Ive gone but the last three times Ive gone . Ive gone through the drive-thru and the customer service has been VERY lacking each time they were very rude you can tell its because theyre teenagers thats all Im going to say Im here thank God its just a drive through and its very quick.
Who ever was working tonight did great.. usually the employees are sitting outside smoking not doing there jobs take forever and food sucks.. but food was fresh and employees were working
Bathrooms have no paper towels. Toilet didnt flush. Cookies warmed up though. Food very fairly priced. Got burnt bacon on loaded fries. No large lids for large sodas.
I had gone there for lunch with my mom, we were right in the middle of ordering and the girl was giving us attitude and kept Interrupting us when we were trying to order. She was very rude.
Great food. Just a bit on the expensive side. Because of this, Ive had to limit ourselves to once a month!
I tried to give them a second chance as everyone has a bad night but this is not one bad night.This is the 2nd time Ive gone there and the sandwich was room temp and meat was crunchy. My fries were cold and soggy. The service is ok but the food is terrible. This is honestly the worst Arbys Ive eaten at. The 2 stars is for service not food.
Ohh it was ok I tried the Diablo challenge and it was very dissatisfying bun was super soggy shredded brisket was awful jus hot nothing special kids didnt even like the nuggets they were flavorless only thing good was mozzarella sticks even French dip was awful but I mean I guess it depends on a location. Bread needs toasting on all sandwiches and specials and not to disintegrate when you pick it up and shredded lettuce is horrible get reg leaves
Last two times Ive ordered - no salads. I gave a 1 star because of extremely poor customer service from arbys themselves. was suppose to refunded and never got it. thanks
Service was slow .but food was good
This Arbys location is one of the best around, drive through is fast and the girls are always super friendly.
Quick service. Drive thru is only open, no indoor dining still. People taking orders had a hard time hearing us in the drive thru, had to keep repeating the order, but they did get it rightUpdated June 2022...Dining in is available now
It is always a great experience when I come here. I really really love Arbys. Not a day goes by I dont dream of biting into a beef and cheddar or dig into some curly fries. It takes a lot of personal restraint to not get into my car drive here and spend $20-40 dollars every day. There is something magical about that first bite into a beef and cheddar.
Too much BBQ sauce for the pork sandwich and salty turkey slider. The side salad is a better deal.
Meant to do this yesterday. I have always had a decent experience at this arbys, even though I have only just recently started going here more frequently.Yesterday April 8th, 2020 at about 8PM or so, we come through the drive through, ordered, and pulled up to the window only to he greeted by such a nice lady. I cannot say I have ever felt as respected and appreciated as a customer as I did this day at ANY fast food place I have ever been to.For the owners of this place, she definitely deserves a raise. I wish I got her name.Edit: receipt says “Employee: Faith.”
I ordered in the midst of a computer malfunction. I was still served and received a free meal because of the issues, even though I offered to pay cash. The computer issue did not hamstring their service.
Its fast food fast service, yet ordered two crinkle cut fries and got one, and one curly fries. I should of checked, and they politely said to speak up when I ordered. So, a 5.
Very pleasant experience for a fast food location
Order A medium brisket combo curly fries Diet Coke . Regular coke - I’m diabetic and fries were half a order. I’m glad I can taste the difference between diet and regular or it could of been a long night at ER.
Christia in the drive thru is the most pleasant person Ive EVER encountered in the fast food industry. She is always happy and out going. Thanks you for your joy spread.
If I didnt have to give any stars I wouldnt they make 15 dollers an hr and cant even make sure sauce in bag what a joke for real and sad part is the employee asked if we wanted it after was told 3 times yes we want arbys sauce they still didnt put it in bag fast food deserve minimum wage bc the give minimum effort
Had not been there in about 20 years. Had the RB. Still good. Love the horsey and Arbys sauces
The ladies working the drive thru tonight were especially snippy and short, they didnt know what was on their own menu and kept suggesting I order things more expensive than what I was requesting despite me telling them several times that the items I wanted were on the menu for 1.99. I eventually got tired of the back and forth and how snippy they were and drove away. Lunch is still on the menu but I wont be returning during evening hours
Food is always good and hot The crew Really knows teamwork especially with the staffing shortages. Always smiling always happy to help couldn’t ask for a better team keep up the great work
I door dash and they always make me wait forever and even when no one is behind me make me pull forward so it doesnt interfere with their timer what about my money it interferes with my money when I have to sit there and wait for 10 minutes for you to make a bacon and cheddar sandwich and a turnover that was it and this seems to happen every single time worse Arbys ever
Food was hot, nicely put together, and ready by the time I paid the bill. Drive through is very noisy with truck tire noise from highway. For a detailed or large order you might want to go to the counter to order. The orange shake is very tasty and filling. The small size is just right with a sandwich. A large is a meal in itself. I would stop here again to try a gyro or the chicken salad sandwich.
I think it will be better if they add menu board at the start of drive thru line and the drive thru crew must have some patience .
Love the chicken sandwiches. Was good
The food is decent usually, when they get it right anyway. Drive thru is exceptionally slow always. Check your order before you leave, and avoid the drive thru best advice you will get
Havent eaten here in years and was surprised of all the sandwich options. Really good choice.
I was at this establishment about twenty minutes ago and i was less than impressed to say the least. When i first got there i drove around the back of the building for the drive thru and about half the kitchen staff was outside smoking, generally i wouldnt care much about that. Then i sat and waited about ten minutes while the person in front of me ordered one of everything off the menu, again not my place to judge....but i finally got to the window to get my food and not only did i pay $10 for a meal which is obserd, but my sandwich was cold the cheese wasnt even melted, the fries were also cold. Absolute first and last time i go here
My family, and I, were passing through Cortland. We decided to stop and order a couple of things. We sat at the drive through speaker, for 5 or more minutes. When we were finally able to order, she made us repeat ourselves several times. When we got to the window, we got my sisters shake, and were asked to pull over to the side and wait. Fine. We do it. No biggie, right? We sat there for 10 more minutes!! Still no food! Another car pulls into the drive thru, immediately orders. They pull up to the window. We think the girl is bagging up our food. But she gives the food to the the car that hadnt been waiting 20 minutes for food, at a fast food restaurant. So, 2 of my sisters get out of our truck, and head inside. The workers come flying from behind the counter, with our food. No apologies. Nothing. My sisters come back to the truck. We discover they gave us the wrong sandwiches! But rather than wait, another 25 minutes, we just left. I will be calling, in the morning, when hopefully there is a manager on duty. I often pass through town, and almost always stop there on my way home. I dont think I will anymore. Ill just get taco Bell.
They have the best deals with the coupons that come in the mail! And its one of the few fast food places where you know the meat is actually real. My favorite thing from this place is the mozzarella sticks!
Price price price and price I ordered just two regular rb original sandwiched for my uncle and one beef and cheddar for myself and no drinks or anything else and it was $13.74!!! I was so surprised that I had to double check my order was taken correctly it was it will be a long time before I go back to Arbys not becasue the food was bad (it wasnt) but becasue I simply cannot afford it
We just wanted to get some food and he was talking so quiet we sat there for 5 min trying to explain are order. And then we got are sandwiches cold and he said we ran out of ROAST BEEF gave us frys that tasted like cardboard and he didn’t give us napkins. Over all it was not the most pleasing experience.
I Would Like To Say That CHRISTINA WAS SO NICE AMD CARING!😃🦸♂️. EVERY time in be pull up she Always makes day better.i see her integrity instilled in her work ethic. .....Shannon.❤️
Very pleasant counter staff.
The staff is fast and friendly. You cant beat the quality of the food for the price. We had a coupon which saved a lot from the regular price. We will be a repeat customer.
Great food and good price. The drive-thru line moved quickly. The food was hot and fresh. Their curly fries are the best.
Its a typical Arbys.. Easy access off I-81.. Staff was very nice and friendly.. Only one thing bothered me, a Pet-Peve of mine.. 2 Workers on break having a smoke outside and visible, came in and walked into the food area directly without going into restroom and washing hands. Disgusting.. Bad things going through my mind, LOL
Dirty our feet were sticking to the floor,tables were dirty,milkshake tasted like a weak chocolate and not jamocia,crew was joking and talking so loud you could hear everything they said. Been there a few times and this time made me realize McDonalds is right across the street and so is Wendys.
Wish I could give less than one star. Lets start off with placing the order, we were greeted by an unfriendly cashier with poor hygiene who took our order and handed us our cups. After we filled our drinks and gathered our sauces we found a spot to sit. Where we waited 10 minutes before getting up to stand back by the counter hoping that seeing our faces would be a reminder that our food had yet to be served. Another 10 minutes goes by. We mention the wait. No apology, nothing. As we were finally handed our food an employee said we made this special for you. Nothing was special about our meals. Fries were cold and soggy, the lettuce on the turkey club was wilted and the tomatoes tasted old. Knowing that Arbys is a fast food restaurant we werent expecting much, but warm food served at a quick pace by friendly people would have been nice. (Writting this review took less time than getting my order at Arbys.)
The traditional gyro was unbelievably great.
First thing that caught my attention when my wife and I walked in was the smell... like an animal farm. Then, the cashier tells us that the fryer is not working so no fried foods were to be served (chicken sandwich, fries, etc.)Where is the franchise owner? And, does he/she know that there are issues with this particular Arbys that need addressing?
Nice restaurant and friendly staff. Fast service and reasonably priced food. We liked the restaurant atmosphere and we plan to go back to Arbys for all these reasons. The customer service is excellent.
Great food and service.
I love driving on the Interstate 81 strictly for stopping over here. Taste of USA. Food is fresh. Service is polite. I think even vegetarians would eat here.
Prices are little higher but quality is also higher. Staff is always friendly. Ive actually never had to take an order back great people
What can I say, this is an arbys, so the food tasted just as good as any other one. The only reason I give it 4 stars however is because the place did not look very clean, and when we were walking up to the door, the girl in the drive through yelled to us that McDonalds is a good choice.
I have been to a bunch of bars, dives, and restaurants that claim the best roast beef sandwhich but Arbys is consistently equal in taste and quantity and costs less to boot.
Customer service was very poor and slow. We were the only two in line what stood there without being acknowledged for almost five minutes. Not some place you want to go if you are in a hurry unless you go through the drive-thru
The beer infused pretzel bun roast beef sandwich is a party in your mouth. Im going back for more next week. Superb.
Staff accommodated special requests and order was complete and accurate. Meat temperate was a bit on the cool side, but it was good for fast food establishment.
Easy on off highway 81. Able to grab a quick snack at happy hour price! Super clean restaurant. Staff were pleasant.
If youve been to Arbys before this is the same thing nothing to write home about. The crew is typical and the dining room needs to be updated but overall decent experience
The staff now is a lot better than what it used to be better customer service I was actually pretty happy when I left my fries were actually hot... And I was greeted as soon as I enter the store.
Great. 1 point because the parking lot is a war zone of potholes. be careful of them they are deep
Place was very messy, bathroom was filthy, trash over flowing in there and in dining room. All tables were yuck, one had a bucket of dirty water sitting on it. Windows were gross too. Shift manager was leaving as we were ordering mentioning they were short staffed.
All I wanted was a beef n chedder. They were out of beef completely...... The lamb gyro was really tasty but not why I went to Arbys.
The place was clean the food was good service was surprisingly quick for how many people were there the staff were polite and respectful
Love the food friendly people..enjoy my food..love the lady in the drive thru. Love her mask
Polite and respectful employees but everyone except the manager seemed pretty unorganized. I was served a sandwich instead of a combo and it took about 4 minutes to get the change back from the $50 I used.
They have the worst time getting orders correct. I have given up. Only like their chicken sandwiches, which I can get them elsewhere
Manager Sam Crandall is rude and lazy, she doesnt help out other fellow employees when its busy resulting in slow customer service and low morale. Caught numerous times outside in a silver Mazda smoking weed. Very unprofessional and extremely rude. Please reconsider choices for management
Very friendly staff waiting to greet and serve every customer as they walk in. Food freshly made to order with no complaints.
The food was a mess!!! Could have been put together MUCH BETTER, especially because of the price
They had 5 classic roast beef sandwiches for 10.00 forgot how good they were long time since I had them
The manager was a very nice person. The cashier messed up the entire order & he helped make it right.
Not just another burger and fries place. I love their selection of foods. The Ruben rocks
Open at 10 am but dont have the fryers ready? So what your saying is more than 50% of the menu you cannot make.
Good place. The drive thru potholes will damage your tires. Beware
Stopped here on my way home to Windsor ny from Genoa ny...food was totally unacceptable...beef & cheddar was not even hot and fried were also cold and hard...
Enjoyed the new Crispy fries. Currently open for drive thru, no inside dining.
Very friendly service.
Good food and friendly staff. Dining room needs renovation. Furniture very worn.
Food tasted fresh, just a little bit too much salt on my chicken 🥪 sandwich
Cold sandwich missing part of order dirty tables bathroom needs cleaning. Was not at all busy when I was there so there was no excuse for any of this
Must have got them on an off day usually really good
Great service, clean dining area and the food was very fresh!
The food takes a while to get to you. It does taste really good and always fresh.
There frying wasnt running
Ungodly slow. Went through the drive though at 3pm on a Sunday and the wait was just unreasonable given the few vehicles going through.
Good , but a sandwich mix up and sweet tea in both containers. Good service though.
Just needed a quick snack and their snack size of curly fries with cheese sauce hit the spot.
From 2-5 everyday there are menu item reduced to a $1 staff are always happy
Service was good, food was good , milkshake was like water. So good for the most part!
Sooooooo slow. Been waiting over 15mins for 8 items. And still waiting
Two roast beef deal qas great
Love it!! They use slice beef, unique from other burger restaurant.
Decent service. Make sure to check your order before leaving the drive through.
The fish sandwich I normally love was barely warm. I am turned off on going there now.
Havent had an order wrong..yet. wait time is usually pretty quick.
Gotta like arbys.when they get the order correct. But omg. Have the prices gone up.
Short staffed not open at 10am like its supposed to be.
Food was awesome was disappointed they didnt have any Curley fries
Its an Arbys. Clean, nice folks behind the counter, and the food was good.
Better than average Arbys - Good staff - Clean
Its an Arbys, they have good service and are effective at getting you fast food.
It is an Arbys. You know what you are getting into. If you want a real roast beef sandwich go to a deli.
Slow as Christmas. Not enjoyable. Staff is very rude. Waited for 30min at drive thru. Not acceptable
I was trying to eat my food and this nub came in, sat right down across from me.... Just sat here watching me eat while I stuffed my face with curly fries... Help please
Lousy manager lousy service cold fries beef brisket was tough had to bring me fresh fries after I asked for fresh fries the first time
Long line, but thats par for the course these days. Could have used a bit more roast beef.
Good food... A little slow tonight but I will go back again and again...
Cant eat inside yet. Good food
The place was a mess and needs to be closed up for cleaning but food is alright like any arbys
Food is good but its pricey. Its always freezing in there.
Very slow service. No clean tables. Dirty. Staff could be cleaning up instead of standing around.
Well, they close the drive thru whenever please!!! Staff is very rude!! Not up to the standards of most Arbys!! Really disappointing.
Very nice👍
Not great
It was great ,delicious, great food and drinks
Every Arbys I have visited has been terrific!
Good place to stop and get a quick bite. Reasonable prices
Good food they make your food fresh on the spot
Their Narket Olace sandwiches are very goid.
Amazing absolutely amazing 😍😍
Sides seating good place they need yo replace there booths
Terrible service, slow, food tasted like it had been sitting out half a day, dirty floor, dirty tables unfriendly staff.
Roast beef here pink and rare.. put it on my bum I dont care.
Great and different selection of products
Expensive but I love arbys!!! The brisket sandwich is freaking awesome
Very friendly staff and great food.
Orders are always spot on. A little on the slow side, but they make up for it in service.
Took to long to bring our food we waited 15 an they gave other people their food before ours
Its the only place I ever go for milkshakes mil
The food was good n the employee helpful
I have been ordering their sliders and are satisfied with them
Fries were awful. 2 out of 3 got sick after eating here
Food good. No wait.
Very good gyros, fresh warm and Arby Goodness!!!
Had the new steak sandwich and it was good.
Food is great the prices are not
Always a fav. Love their sandwiches
Best milkshakes of any fast food location
Floors sticky and was pretty dirty. Some items not available.
For a fast food place it not bad but very expensive
Fast service and great food.
Love their Turkey and swiss sandwiches.
Lindsey made the experience amazing. The rest was just bla.
Dining room not very clean. No sauces in dispensers
Was busy but service and food still good
Good hot burgers but toilet out of order
Order was wrong...one fish sandwich and salad.
Chicken Club is as good as I have had anyplace
Its a shame there are so few Arbys left. Im almost always thinking Arbys.
Its ok its fast food
This had to be the fastest fast food ever!
Everything was perfect including the service.
Bacon Beef Cheddar sandwich is very good.
Wonderful there was great food and prices
Great fast service, excellent food
Bad service food was old not fresh
It was very clean and great service.
This Arbys was so dirty and the service was really slow.
Great for quick meal.
Good food. Good service.
Not as good as home cooked food
Excellant food and service at reasonable price
Out of a lot of soda, ketchup was out and milkshake machine was broken..
They have the meats.... and the salmonella to go with it.
Friendly associates and real good burgers.
Always greet you with a sincere welcome.
Gyro`s and fish sandwhiches. Easy access
That $10 meal was an awesome value
Price was great, so, was the service.
Love the mozzarella sticks and a ham sliders
Very clean and the service was fast
Fast food
Awesome chicken bacon swiss.
Fast and hot!! Just what I need. Thank you!
Great place great people too very friendly
Loaded curly Frys..the best
Usually get my order right
Comfort food and affordable prices
Delicious food, has become very expensive.
Great meal, fantastic service
Quite the menu options these days!
Love their Italian subs
Average fast food stop
Well-run Arbys. Nothing else to say.
Great food excellent service
Good deal on mozzerella sticks
Love the fried turkey sandwich
Need to have Halal food
The food was delicious.
Good food and good service!😁
Love the bacon and Cheddar 👌
)love the cheese sauce
Total reviews rating 3.9
199 Reviews for Arbys 2023:
Review №1
2022-03-24Great food. Great prices. The staff at this particular establishment is hit or miss. You either get an amazing crew or a crew that has zero work ethic. Best milkshakes around and the cheapest.
Review №2
2022-04-07Went through the drive-through tonight. When we ordered chicken fingers we asked for Ketchup and buffalo sauce. When we got to the window we paid and we’re asked to pull forward. When our food came out I noticed there was no Ketchup so I asked the person delivering it for some. He said you should have asked for that at the f...ing order screen and stormed inside. A few minutes later someone else came out with a small bag full of ketchup packets very condescendingly. I nicely tried to explain to her that we did ask for the ketchup at the order screen and that was very unprofessional the way he responded. Instead of apologizing she was also very rude. Terrible customer service.
Review №3
2022-06-24We pulled up to the speaker in the drive-thru, a polite male took the order. When I pulled up to the window a extremely rude manager (female) opened the window and said were closed I replied what do you mean he just took my order she said well were closed I asked for the number for corporate and she told me to Google it and slammed the window shut. Im very disappointed in her service as a manager of this location.
Review №4
2022-07-09Very fast and friendly, this is my first Arby’s sandwich experience, I usually eat their fries only but today i tried the roast beef sandwich and it is good, i didn’t know it does not come with sauce and you have to ask for sauce for to-go order, but it is still good without.
Review №5
2022-07-11God forbid I come in for food and disturb ‘Brittney’ from closing her register an hour before closing time.It’s not the customers fault you hate life. Maybe open your ears next time you’re doing your job so the guest can receive what they order.Not only did the General Manager not give two hoots that her employee is a screwup, but she also gave us our money back from the drive thru register. So to the owner, you should check your cash counts for July 10th at 9:50pm.Rude and miserable is the best way to describe Brittney. Maybe get a job where you don’t have to interact with other human beings, like a garbage collector.
Review №6
2021-10-24Fuzz summary: Its open for drive in only even though the place look close. Ask for fresh fries. Sandwich and service are okay! Not the best Arbys!Fuzz full review:Its drive thru only! The joint look closed (the dining room lights are not turned on). My first impression was that they are closed but there is a steady line of car that are waiting to order. Had there been no line of cars I would have turned around. The sandwich are typical Arby fare, but we came here for curly fries and we got some mixture of old soggy curly fries mixed with old crinkle cut fries. A little bit disappointed but it took a long time to order its not worth driving up just to exchange a large fries. Overall we love Arbys the sandwich is good here, service are friendly, the rest was just sub par and weird
Review №7
2019-08-04Its a nice place to have a simple meal.Food was served very fast and also very delicious.Strongly recommend:)
Review №8
2022-02-27They completely screwed up my order. I was on drive-thru so I couldn’t check till I was back at the hotel. I ordered a Gyro, a brisket sandwich, one fry & mozzarella sticks. Got TWO frys, brisket sandwich, and NO gyro! This is not the first time they’ve screwed up my order.
Review №9
2021-12-17Fast and easy. Very nice dog lady with some treats! Easy stop off the highway from Canada to Richmond
Review №10
2022-07-17Food was fine. Service was fast. Bathroom was small and a little ucky.