Armittos Pizza and Pasta in Plattsburgh
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Plattsburgh, Clinton County, New York, US
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Site: https://www.armittos.com/
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–10PM
- Saturday:10AM–10PM
- Sunday:Closed
I had lunch there on a Saturday afternoon, there were only 2 other tables with people-a 2 top and 4 top. Service was extremely slow but food was good EXCEPT for the American cheese put on half of the cheese steak sub. We tried to order takeout later that day but no one would pick up the phone. Today we went there to place a take out order for 2 cheese steak subs with provolone cheese only. It took 25 minutes for 2 subs and when we got home there was American cheese on both subs. We tried to call them but again no one would answer the phone. I will not eat nor order from them again.
Giving a 2 after 6 months with well a decent amount of ordering and pickups, but I will say the food is excellent the staff is great but fridays no matter what week or time I find myself ordering getting the 50min wait time. Which that is fine I understand its busy of course but when something gets mixed up their some how and I have to wait an additional hour Im not even close to being happy. Id like to say this has happened more then once so its an ongoing issue. They need to work on order tracking and timelines or offer a discount for having a 2hour order but none are in place, which is very unprofessional and inconvenient. Please correct your issues or other places will get better business theirs several that are good as well and do not take 2 hours or call you back asking you what your order was after the first hour.
When we called, the woman Who took our order was extremely polite, which we NEVER get from other local pizza places!! That delivery time was excellent, they said 45 minutes, food got here in 30 minutes. The taste and quality of the food was absolutely perfect! Killer pizza! Food was hot; Wings were excellent, ordered teriyaki, and they tasted like really good Chinese food. Salad was fresh and crispy, NOT soggy!! Delivery driver was extremely pleasant and very courteous. Will definitely order out again. Thank you for a refreshing experience!!
First time in Plattsburgh, NY and wanted pizza but did not want a chain pizza restaurant. Called Armittos at 5:50 p.m. and was told by the staff that they were closing soon so they were not taking any orders. Online it says they were open until 10:00 p.m. Ended up ordering pizza from somewhere else and on my way back to my hotel drove by Armittos around 6:30 p.m. They were still open with lights on. This was extremely disappointing because I genuinely wanted a pizza from there. Very unprofessional and not good customer service to tell a paying customer that you cannot make their pizza because of “closing.” I guess it was some high schooler that just didn’t want to make a pizza so they were telling people they were closing “soon.”
After waiting over an hour for our food, we were greeted with nobody answering the phone. Turns out, they closed after we made our order, and they CONFIRMED it. We ordered at 7:52, they confirmed but the order never arrived. They closed at 9:00. I am now writing this review at 9:20, and still no food. You think they care for the customer? Nah, they rather close and steal your money, and then ask questions later.Would not recommend in any capacity, and we will be fighting for a full refund.
I give it only 3 being fair (ONLY) because ive havent tasted any food from there, and the one time I was going to order 2 pies and if they had wings that would of been my order. But unfortunately I was on hold for about 11 minutes without saying please hold on again. Maybe I would of. I do get it, places can be busy but it takes a second to say please hold a little bit more, but no. So I took myself to another pizza place, and it wasnt Dominos.
Im torn with this restaurant. Sometimes the food is good, sometimes not. Lately every time we order, there is something that goes wrong. I will say, their pizza and garlic knots are great! Other menu items are a hit or a miss. We ordered for my sons birthday, and they made a mistake. Well, we had to feed the kids who got the right food, and ended up feeding all but one. We were told maybe 30 minutes, but waited another hour 1/2 for them to remake and bring his food so he could eat. And even then it was barely warm and the bun was firm when it got here. This isnt the first time weve had issues either. There was one time we got microwaved food. And you cant leave any negative comments on their FB page, because they delete it. So here I am... I think from here out, unless its the occasional pizza, we will be ordering elsewhere. Which is unfortunate because I really wanted to love this place and they seem like nice people. And I love to support our local businesses. But its a lot of money to feed everyone, and not get good food and have everyone be happy. 😕
I had the Hawaiian calzone and side salad. Everything was excellent and super fresh with high quality ingredients. Tiffanie at the counter was very personable, nice and made sure I had napkins, silverware and plates for my to go order. I highly recommend this local restaurant.
LOVE their pizza!!! Now heres a pizza sauce with flavor!!! Went with a couple friends today and we had ordered a pie. After some time, the server came with a free plate of knots because the owner had made our pizza but didnt like the way it came out so he made ANOTHER one!!!! ❤️ That right there told me this place IS OFFICIAL!!! This owner went above and beyond to make sure the food he served looked and tasted good!!! Im beyond excited to know this owner cares about his customers!! That alone speaks highly of your restaurant! ❤️My husband and I eat out often and its so hard to find good customer service anywhere these days. So I want to Thank you Armittos for the delicious food, AWESOME customer service and the dedication you have to your job! You have made me a permanent customer!!!
Excellent customer service from the first phone call, to food delivery. The delivery time was prompt, meals were hot and cooked to perfection. I ordered a couple pasta meals, and the pasta was perfect, not soggy as I have experienced with other local take-out orders. The delivery driver was professional. I definitely recommend trying Armitto’s; they will not disappoint.
Nope! Didn’t even get to finish ordering my pizza for a delivery. The young lady on the phone started lecturing me to review the menu before I call. I guess I was asking too many questions. It was our first time ordering from this restaurant. She told me that there was line out the door, so I responded I don’t mind ordering elsewhere and then lady hung up on me. There is no way I will give this business any money
Ordered online this evening at 5:30, website confirmed my order and said delivery time between 630- 645. A little after 7pm I called to check on the order status and was apologized to explaining you were short on staff. Im a reasonable person who can understand why being understaffed could present a problem time wise. My order did not arrive until 8:17! Almost 3hrs later. This is completely unacceptable. On the good side your food is very good.
Very good cuisine - we ordered kids size spaghetti with meatballs for a very picky and demanding little client ... We were afraid that, as usual, we would end up with pecking the pasta and saying that the maetballs are not tasty ... and at that time ... we were served a portion that in NYC would be a enough for an adult and quite a lot! In addition, the review of the little customer was clear - THIS IS DELICIOUS and the meatballs are like the ones they eat at home!
Truth is the Food is Fantastic, Especially the wings.......Unfortunately, the Service is some of the worst Ive ever seen. No body answers the phone or your on hold forever, worse they just take the phone off the hook because they dont have enough employees to run the shop!! My wife went in to order and the phone was sitting on the counter the young lady behind the counter said they had to close because nobody wanted to work.I truly hope they get things figured out.... THE FOOD IS GREAT!!!
Best real true NYC pizza in town. I asked for half the cheese so I can see the sauce. Thin and crisp. And boom I had New York city pizza in my mouth. Like wow. There sauce is perfect. Not too sweet with a little bit. The vegetables on the supreme where fresh green peppers where the perfect size. Onions Als perfect so the made the mushrooms melt.Oh no.folks this is how pizza is made.Thank you Armittos for bringing some of my home here.
Very nice, very clean, and very Tech Savvy (Apple Pay & Samsung Pay) new Italian Eatery and Pizzeria. The food is what you would expect, Calzones are delicious, Pizza is wonderful, but where this place excels is service. Fantastic Delivery, and the Dining area; which is full of natural light during the day with the huge windows gives an almost bright sunny day picnic atmosphere.. Prices are on par with most other itailian eateries in the area.. I expect this place to be around for some time if their good service continues.
By the Time my small pizza with extra cheese was done my poutine and sides were cold not to mention wasnt done for another 30 minutes past pick up time, pizza was leaked with grease and the guy threw half the cheese off of the pizza when moving it. I think chuck-e-cheese has better pizza
DO NOT ORDER DELIVERY. I was told 30-45 minute delivery. After 1 hour and 15 minutes they said the driver already left and was a few minutes away. 15 minutes later I called back and they said the driver actually was just leaving now. 1 hour and 55 minutes later I got my food delivered cold.
Ill start with I order from here almost every week. I love the wings and pasta. But after ordering 56$ in delivery and only receiving half my order I call and tell them they forgot a alfredo dinner they claim I only ordered one but on my receipt it clearly shows 2 alfredo. So after having to argue about it they said fine we will bring you another. Guess what never showed up. Never again will I order from here.
Big fan of their food and the customer service is excellent! I never write reviews online but feel that it’s important to share my positive experiences with Armitto’s, as they consistently provide both good food and service, especially during a time when it’s most important.
I was astonished that in August of 2020 with covid-19...not to mention that the B.O.H. has had it as a rule forever... that I watched through the service window as the cook made my sandwich without wearing gloves!!!!! Watched him place the meat the cheese and all of the vegetables with his bear hands...then press the top of the bread down wrap it up and bag it...all without gloves...I cant eat it
The very first time I decided to try Armittos, I ordered online at 5:10 pm and shortly after I received a text saying it will be ready at 5:35pm...then, moments later I received another one saying it was going to be longer than expected....finally, at 5:43, I received another stating it was ready 8 minutes ago at 5:35.....so I drove the 3 minutes to pick it up. When I got there, I was told it was going to take 10 more minutes, so I wsited... then, 15 minutes later, the waitstaff came out and told me during the shift change my order fell through the cracks and it was just now being made and would be 35 more minutes...given the fact that it was a Saturday night during dinner, I figured going somewhere else would have taken even longer now (and I had played online using my debit card and didnt want the confusion of being charged anyway) UNACCEPTABLE.....when I finally got it, it was very good though.
Total reviews rating 3.9
110 Reviews for Armittos Pizza and Pasta 2023:
Review №1
2021-10-09This is now my new favorite local pizza joint. The Mega Fries were delicious. The Calzone was fully cooked yet still soft. The kids chicken fingers were fried perfectly and fries were still soft yet fully cooked. The delivery driver was punctual and unlike most places he didnt seem annoyed or inconvenienced. Thank you for the delicious food!
Review №2
2022-08-05Pizza was tough to eat, the garlic knots were burnt and the garlic Parmesan flavored boneless wings were bathed in butter. The delivery driver also tried to say they drove up and down my road looking for me, but I was waiting outside with my children and no one drove by.
Review №3
2020-09-04Were moving to Montreal and had an overnight in Plattsburgh. The lady at the Target register told us this place had the best pizza in town. She wasnt wrong, this was the best pizza Ive had in *years.*. Service was great, too. Will be back as soon as the border reopens for pleasure, which is exactly what this pizza is!
Review №4
2022-03-31First, I call after my god is 20 minutes late. The girl tells me over the phone that she refunded me an they would still be delivering my food. I call back an hour later (2 hours after I ordered) and they told me their kitchen is broken down. The girl could have just told me over the phone what happened instead of leading me on to think I’d be getting while I’m sitting here hungry foot 2 hours. Never again!!!
Review №5
2022-08-26Best pizza in Plattsburgh. Reasonable price. Generous ingredients. This will be my go to place for pizza.
Review №6
2021-09-27I have had Armittos three times. The first time the food was okay but they messed up my chicken wings.I thought I would give it another try. I ordered an X-LG pizza with Pepperoni, Green peppers & Banana peppers and a turkey sub. It looked like they just threw everything on it like a three year old. It wasnt very good either.I thought, okay.... I will try one more time. It looks like its maybe a Family owned Pizza shop and I like to support Family owned businesses. So a few days ago I ordered a large pizza with three items $20.00) and Lasagna. There was a guy screaming and the Girl couldnt hear me. I believe it was the cook.The lasagna was bland. I opened the pizza box and there was a beetle type bug walking on it. Obviously I didnt eat it. I called and complained and the Girl was snotty with me and said the owner would be there soon and would call me. No call. Needless to say, I was not happy about loosing $20.00. I definitely wont be ordering there again.
Review №7
2019-05-01Really nice place. Good atmosphere. Great food. I had the Greek stromboli, girlfriend had the Supreme. Crisp crust and perfectly cooked on the inside.
Review №8
2022-06-30Long story short, customer service is not a priority. They did not want to correct an incorrect order, when they finally agreed, they gave attitude.
Review №9
2021-12-23My wife and I decided for something Italian and stopped in for the first time here. Its a nice and spacious place but sitting in was cold enough for my wife. We made our order. Got our drinks, but no bread with butter that would usually come being in an Italian restaurant. But never got any. Than waited for at least 15 minutes to get our first plate which my wife ordered. Chicken strips with French fries. So the fries had next to no taste on them. No salt, no problem. We waited for the waiter and no show. He was stuck in the back for at least another 10 minutes. My wife got up and went to the counter. Stood there calling for someone to come up and get her salt and some silverware? Finally the cook/owner came out and helped to get it for us. Yet I was still waiting for my pepperoni Calzone to come. So close to 30 minutes waiting I finally got my food and the garlic knots. So this is the break down of food and taste factor.Chicken strips had no taste to it as so did the fries.The garlic knots was dry with even the garlic sauce that tasted like salt instead of garlic.My calzone was most bread and the cheese tasted like polly-o string cheese. Coke out of the fountain tasted like Pepsi.So in all, I gave Armittos a 3 out of 5 stars. 1st star because its a nice establishement. 2nd star of how clean it is in there.3rd star because the owner is nice.My wife only ate 2 pieces of chicken and a couple of fries. I ate one side of my calzone and I had 2 garlic knots.Place maybe a nice place to visit and try it once. But if they couldnt bring out napkins and utensils as well as the salt and pepper to at least feel welcomed, sorry but I wont come back. I give honest opinions on ratings of establishments. Good luck in this economy these days.
Review №10
2022-08-27Our first time visiting and the staff was friendly. Food was delicious.