Arona Home Essentials Dunkirk in Dunkirk

Review №1

2022-07-14

Was renting from them and paid off my furniture. Everything was great when Eric was there. Decided to rent again, this time a dishwasher. At the time of signing they asked me if I wanted to be signed up for automatic payments I said no because I only use my bank account to pay bills, I usually carry cash. I’ve always been on time and called every week to make my payments. I called Friday July 1st but the office was closed when I called, lost track of time, Saturday morning I checked my balance on my online banking before I called them to make a payment and they took more than my payment plus two additional payments for insurance without my authorization. I called them and they told me that there was pretty much nothing I could do. I called my bank the following Tuesday because of the holiday to file a claim because at this point they overdrafted me and I was negative in my bank account, then there was also the overdraft fees and the fees each day after. My bank called Arona Home Essential and they lied to my bank saying I do get my payments automatically taken out. The bank let me know what they said and I called them myself, recorded the whole conversation and was told that this happens to a lot of people. They save your card numbers and use it without your permission even if you don’t sign up for that. Very unprofessional they lied to my bank and contradicted their whole story because they didn’t want to reimburse me for their mistake. I still haven’t been reimbursed and I’ve called numerous times just for them to tell me that the regional manager is going to call me back. Not to mention when I received my dishwasher there was only one delivery guy who scratched and dented the dishwasher in multiple places, called the office while he was in the parking lot and they acted as if they didn’t believe me. I will not be renting from them anymore and I will let everyone I know to stay clear from them. Rent a center and Aaron’s only!!! 🤷🏽‍♀️

Review №2

2019-07-03

Scammers. Are that there are things brought back from homes with bed bugs and when called upon it refuse to admit it came from them, get court dates to sue the working man and they rent notified o they win judgments In court . IF YOU DONT WANT YOUR HOME TO BECOME.INFESTED WITH BED BUGS DONT BUY ANYTHING FROM THEM !

Review №3

2020-06-09

Thank you heather in dunkirk for helping get my furniture you are awesome and great customer service your boss needs to review your pay and give ya a raise

Review №4

2018-10-26

They are rude, disrespectful, unprofessional. They harrase you at home and at work. They threaten you

Review №5

2017-05-09

Thy keep call meat work never when home

Review №6

2022-01-18

There good

Review №7

2018-12-03

Not so great but okay

Review №8

2018-12-04

Better then other places

Review №9

2017-07-16

Ok

Review №10

2017-11-28

Great people