Delivery
Yes
Ashley Outlet in Farmingdale
Categories
Location on the map
Farmingdale, Suffolk County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Phone: +1 732-548-1200
Site: https://stores.ashleyfurniture.c...
Site: https://stores.ashleyfurniture.c...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
Ashley Outlet in other cities:
Comments (199)
Awesome experience! Went in, spoke with Joe, explained what I was looking for, he brought me right to the perfect sofa for me! Arrange delivery, all done on time. So fast & easy, couldn’t be happier! Just go there!
Of course they take forever to deliver a single piece of furniture(table) and even after they take forever, you expect them to do it right… nope, my furniture came in damaged completely in horrible state as if it were picked up from a local sanitary department. Oh and mind you even after the people delivering saw the condition they tried to convince me to KEEP IT. Never coming back here again.
I had a great experience at the location at the Farmingdale Outlet, on Long Island, NY earlierthis week! A wonderful sales associate, Joe helped me select a new sofa. I had too many questions, but he was both attentive and knowledgeable about the merchandise. I felt really well taken care of!
The customer service from store to delivery was extraordinary.The sales person knew her product well, which encouraged me to want to buy more a d I did.This will definitely be my go-to furniture store.
I had a truly awful experience receiving products and following up with wrong assembly and undelivered items. In-store, the staff member Amanda who assisted us with finding the furniture was very nice. Store manager Sam was much less so, she kept brushing us off to go to other customers, didnt really answer our questions, and deceptively priced things instead of giving us discounts they were advertising. We received two beds using their white glove service, and the assembly was completely messed up because they mixed up the parts for each bed. When we called to have this corrected, the representative was so rude and tried to make it seem like it was our fault that the delivery workers put the mattress over their mistakes to hide them. We had items that we also needed to pick up from the store that no one gave us tracking information for, and the corporate system refused to give us a direct number to the store, giving us a number to the regional automated system instead (perhaps they are so shoddy and disorganized, they dont even know the number to their stores). They really charged so much for customer service and satisfaction guarantees, and then made it near impossible to access these services. Im so disgusted. I will not only never use Ashley for furniture purchases ever again, I will tell every relative, friend and coworker not to go to this horrible store.
Purchased a sofa from the Ashley outlet and was assisted by Mike. Great experience, he was transparent with pricing, price matches, delivery, etc. made the shopping experience smooth and enjoyable. Definitely recommend
Our experience with Amanda was great. ALTHOUGH, after we decided to cancel, and they required us to go INTO the store to cancel, which we did with the manager. We waited a few days to receive a cancelation email, instead we are receiving delivery emails. We are out of the country and they are giving us a problem. BEYOND frustration that this wasn’t taken care of at that moment when we canceled. VERY unprofessional. I shouldn’t have to keep on top of other companies/adults.
Amanda and Keith in farmingdale were amazing. They were super helpful and made the decision of furniture shopping a stress free one. They were accommodating to all our needs and very understanding.
Worst manager ever ( Sam ) the co visual manager ( man ) is at least very helpful and nice .. they don’t train their sellers be careful 🚫if you want to get your furniture from them they sell you something at the store then you receive a completely diferent furniture when you go for a claim they just tell you that you already signed the paperwork and they can’t do anything for you …. I have been an Ashley customer for years but I see that the outlet store is a complete diferent experience so upset
I went in looking for a full set for my apartment and came out happy with the price and what I bought! Jess helped me on the floor and was incredibly sweet, knowledgeable, and friendly you could not ask for someone better to help you. If you are going to go to one place to get fun other I would highly recommend here!
More like 3.5 stars. My main issue is that things dont change much inside. Seems like the same products for the last year. The bedroom furniture in the back is cheap and the same stuff can be found online much cheaper.
Run! First we were promised a 6 week delivery it took 10 weeks. Only to receive it and it’s broken and stained. So now I have to take another day off when they get around to taking care of this. Also in the store the cushions were much softer, these are so hard they hurt my hips. I will definitely be decorating the rest of my house somewhere else.
Ashley Outlet Homestore in Farmingdale was a great shopping experience. Matt Benner the salesperson was very knowledgeable, friendly, and helpful in making my decision and purchase. Delivery was easy and smooth. I would definitely recommend this store!
Marissa and Mike were incredibly helpful and knowledgeable. Wonderful experience all around today. Special thanks to Gio as well.
Ive had nothing but issues since we ordered our dining room table. First, there was major issues with the availability of the unit we ordered, which I understand given the supply chain issues, however, we were constantly mislead about the delivery and promised our unit was on hold when in reality there was no unit there. The guy we spoke to about the unit (which is not the person who sold it to us, that was a woman, I believe one of the managers) was a little rude about the status, he kept saying it wasnt his fault and there was nothing that could be done, even though two weeks prior when I talked to him he told us he was keeping an eye on our unit and making sure it was reserved for us and didnt go back into circulation. He also said he would give us a call if there was anything that changed, but I didnt find out there was a delivery issue until I called customer service to find out when my unit would be delivered.Once we finally got it delivered there were more issues. 3 chairs of our dining room set were damaged, which apparently is our fault that I didnt see it while they set up the table, even though the delivery guys basically ran out of the house the second the set was set up with no time for me to inspect it. Because of this only a repair can be done not a replacement of the damaged chairs. When I called customer service to report the damages I was told to send pictures and they would order the parts and send someone to repair. It has now been over two weeks and every time I call to check on the status I find out no one has ordered any of the parts and they need more information (information which has already been given but apparently not saved into the system by customer service). They keep promising it will be ordered within 24 hours but never is. I spoke to customer service again today, so hopefully after this call the parts are actually ordered.
Honestly the worst customer service. Still haven’t received my full couch and it’s been over 2 months. Spoke to a representative in the farmingdale outlet for a sectional ( mind you there is no actual contact number listed for the outlet so it is extremely difficult to get in touch with the store. Even if you hear a dial tone the call drops because they do not answer there calls)On the scheduled delivery day the manufacturer said “ the material of the love seat portion of your sectional ripped, but would you still like us to deliver the other pieces. Now have to wait an additional month to retrieve half of our couch.
Mike was very helpful when picking out a couch for our new home. He gave us enough input and let us have enough time time to take a look on our own as well. He was patient and very kind. The store had a lot of great pieces. We were very pleased with our experience and we can’t wait to sit on our new couch.
Michael was our Salesperson and he was delightful..full of knowledge and personality. I purchased 3 rooms of furniture at the most reasonable prices. The pieces I purchased are exactly what I was looking. Michael took into consideration that I was buying 3 rooms, gave me a very good number, I signed the paperwork and delivery was set..I will definitely recommend Ashley Outlet and to ask for Michael. Thanks so much for apleasant shopping experience..God bless..Carolee Melzer.
Great experience. Samantha the manager was extremely helpful. Truly like no other salesperson Ive ever encountered. Knowledgeable, warm, and friendly. She was great!
The folks at the store know their stuff and when they dont they know exactly who to ask. Even though it was an outlet Joe took the time to walk me through looking for the piece that I wanted and was super nice the whole time. I was blown away by the prices and the quality was still Ashley. More importantly than the man explained that if youre looking for something at Ashley that you should stop and check with them if you can pay for it in a year they give you the outlet pricing. If not you dont get the outlet pricing definitely worth the stop. The store is laid out with warehouse shelving on the outside so you can quickly see a full set of furniture , sofa is on the bottom, and as you look up the shelf the smaller pieces go. They also have other sets in the middle. They do only carry basic colors though. Its also not like scratch and dent. You dont purchase the floor models they order originals for you but not customized. You wont be able to pick your fabrics but if youre looking for a standard piece and a standard color definitely worth a stop.
The staff was very friendly. Michael listened to what I was looking for and my financial limitations and was able to find me something that suited my needs. I was very happy with the dining set I chose.Cannot wait to get it.
I had a wonderful shopping experience at ashley furniture outlet. The staff wa pleasant and helpful with all of my needs as a customer. I would highly recommend this outlet if you are shopping for any type of furniture for your living space!
Wonderful. Jared and Joe - knowledgeable, patient and kind. My husband & I really appreciated the time they gave us.We give Joe & Jared stars for their service!Susan Corbelli
I had an amazing experience. Marisa is an amazing salesperson and I would buy from her again. Would recommend her to anyone looking for furniture.
Amanda went above and beyond to assist me with setting up my bedroom furniture. I was looking for a specific piece and she was able to find it and give me good advice on what to expect. Thank you!
There was a showroom full of quality furniture that was reasonably priced. We purchased a beautiful couch and recliner that will look great in our living room! Alexandra, our salesgirl, was knowledgeable and very helpful with the purchase.
So originally I had five stars and a beautiful review to write. In the beginning we were we were very pleased but it turned out that everything was a façade. My wife and I paid in full for four different furniture, the total came out to almost $3000. The feeling that I have is before the customer pays you get all the accommodations attention respect and cooperation. But after the transaction went through there were major problems with the Wherehouse and the floor store. Not to mention it was the manager of the Ashley HomeStore furniture outlet that was our sales person. Samantha was her name. We believed we were making the right choice going to Ashley’s but you are definitely better off going on Wayfare. We ordered a coffee table dining table a couch and a rug with two barstools from Wayfare and it’s already arriving after one week as opposed to two months if we have waited for Ashley‘s. Don’t get me wrong we understand that there is a shortage but that’s not the problem that we had with Ashley‘s. If you care to know what happened my wife made her own review on Google her name is If you care to know what happened my wife made her own review on Google her name is Batel sachakov.
Staff and place was nice. They had a lot of low cost options but they felt kinda cheap quality. We passed on everything we looked at.
Update: im changing my review because our furniture came on time and looks great. However, whoever answers the phones should be trained on customer service
My girlfriend and I went here to get a new couch for our apartment. Mike helped us and could not have been nicer, 5 start experience and 5 star help! Thanks Mike!
Shopping is something my husband despises. Today Mike and Samantha made the whole experience of shopping for den furniture fun and exciting. They both shared a professionalism we have not witnessed in a long time. They spent so much time with us and their expertise was invigorating. We highly recommend Ashley outlet store as well as these 2 outstanding sales people who went above and beyond helping us decorate our home.
I was struggling to find the best sofa bed at a great price. I love online shopping but it doesn’t allow the touch and feel of the product. After driving and checking at other stores Ashley Homestore had just what I needed. Great price and selection along with having delivered in 3 days. Will definitely recommend
Highly recommend Ashley’s outlet. have bought furniture from them multiple tiles and each time they have been extremely helpful and have wonderful policies. They always have an amazing selection and even have exact pieces from Ashley’s that are listed for a much lower price than the non outlet store. Howard and Harry were both extremely attentive and really worked with me to ensure that I left very happy with exactly what I wanted. Highly recommend working with them both!
I really enjoyed my experience shopping at this store. All of the staff seem very friendly. The sales guy Benjamin was very helpful. He was very patient with me as i was undecided as to whether or not i wanted the gorgeous bed that i had ordered since it was a Queen and it didnt come in a full sizeI called him to take items on then to take items off and then to put the items back on again. He helped me each time and offered to come into the store on his day off so that i can test out another mattress that i had seen online. He was very helpful and i do plan on going back for more furniture. 😊
Joe helped us choose a couch that we absolutely love! He was super patient and knowledgable. Both Mikes were also helping us as we shopped and they provided great service while also being super sweet to our two year old. Thanks to the team for a great and easy experience!
AJ made the whole experience incredibly quick and easy! We were able to find the loveseat we wanted for a cheaper price on the website than what was in store. They matched the price no problem!
Lindsey and Samantha are the 2 worst customer service I have ever received! I was told by Samantha don’t worry I will work on getting your furniture soon as possible, I have been waitingSince 9/19/2021 neither or them never call with any updates !!AND THIS IS CUSTOMER SERVICE YOU WIll RECEIVE AFTERYOU MAKE YOUR PURCHASE! DON’T WASTE YOUR TIMEAT THIS STORE.
AJ in Farmingdale store was an awesome salesman. Love the easiness of the whole experience. Love the couch !
Joe was great and patient. He did not rush us and he was not pushy. He was very knowledgeable and helpful.
Worst store, worst furniture experience in my life. Our salesman AJ is very nonchalent and dont seem to care to learn about follow up and follow thru.Never called us once after learning that we waited for a delivery that was never scheduled and when Sam finally scheduled delivery, they never came wirh all the furnitures that Manager Sam promised plus they delivered a defect in manufactured bed, 3rd delivery same nonesense, no one in this company can get it right. No communication not so ever between store and corporate. Now today 4th delivery and these people still bring the wrong screw to attach to footbed. We felt like that we simply been punished for dare to buy at this store.My husband and his brother tdrove 60 miles each times during 4 times already to the store to fix things because nobody answered phone till now we are still at the end of our rope.
I wish I would had read the reviews before attempting to purchase furniture at Ashley Home Store Outlet on Route 110. I went to this store on February 13, 2021 to purchase a couch. I purchased not only a couch, but also a table, 4 chairs and a bench. The salesman named Dan told me because of the pandemic that these items will be delivered on the second week of April. He said they will give me a call before delivery. I was ok with this and was willing to wait 2 1/2 months. Well, now the second week of April comes and I didn’t get a call so I waited till the third week and I called the number that’s on the purchase order. The person that spoke to me informed me that since the items are on back order that it will be delivered maybe in July!!!! I was very upset and decided to go to the store to speak to Dan. When I get there, I sense that Dan is nervous and he tells me that he’s shocked that I didn’t get the couch because other people have purchased the same couch after me and they already has theirs delivered!! Then he said that I could have the table but not the chairs because they are in back order till July!!! Really Dan! So my family of 5 has to take turn eating because we won’t all be able to sit at the same time!! I asked for a refund which Dan said he emailed his supervisor to approve it. Dan called me the next day to tell me that they will refund me. He said it will take approximately a week to get the refund. Well, it’s been 3 weeks and no sign or call or email about this refund! This is disgusting customer service! I would never buy anything at this store! They are horrible with communication and with customer service! They never called me to inform me about the items being on back order. They tell you that you will get a refund in a week and it’s been 3 weeks! First and last time dealing with Ashley Home Store Outlet!
She was excellent and professional in every aspect, so knowable about the products and courteous, I went to 3 more Ashley stores and I knew what I was looking for, she understood my needs and provide great service.Jada was excellent sales person.
Route 110 is packed with places to shop for furniture, but this is absolutely the place to go! The prices are essentially unbeatable, fastest shipping around (even with COVID delays), and the employees are extremely kind and helpful. Howard and Harry really took the time to work with me and answer any question I had (their level of patience is unparalleled). I’ve been shopping around for weeks now, and I walked in and left with exactly what I came for - with a very reasonable delivery cost! They were very courteous and polite throughout the experience and made everything easier. Don’t make this your last stop for furniture, you won’t regret coming here first!
When i walked in Rich came up to us introduced himself he was so friendly and warm. He allowed us to look around without crowding us and to enjoy the experience of shopping for our furniture. He was accommodating and answered all questions. I recommend shopping here very quiet,slow paced and clean. I thought shopping for furniture will be overwelming but Rich and Harry made it very worthwhile. Thank you!
The customer service was superb they catered to our specific needs and were very friendly and professional
Jada was super friendly and helpful with helping us pick out some pieces for our new apartment. Prices throughout the store were very reasonable and the quality was outstanding. Jada was really efficient in setting up delivery and explaining the warranty options to us. Great service all around.
Great power lift chairs and wonderful sales people.
Samantha was amazing!!! Professional, Courteous, went above and beyond. Would recommend to friends and family. Cant wait to get my new couch and TV stand.
This is our third furniture store we attended today and we were successful in making a purchase for items we did not expect to find here. The salesman Juan and manager Howard were exceptional! Juan was very helpful and informative. We came in with no expectations to purchase a mattress and we walked away with two. Good customer service is hard to find and we found it here. Would definitely recommend this establishment and will continue to come here for future purchases.
Customer service was amazing! All of the workers were so nice and welcoming. They helped me pick out the perfect couch for my living room!
Lots of choices. We bought a power recliner sofa and love seat. The sales person was very pleasant and no pressure.
Mike the salesman was extremely knowledgeable and helpful. Highly recommend
Excellent! Love the couch we purchased. Professional and friendly service.
Harry and Rich provided me with flawless service today. Came in for a bed set and was introduced to the sleeping specialist and got a 20 minute school lesson on sleep and how I can relieve my lower back pain by being fit for a proper mattress. All new to me and a lot to understand but they really did a great job and made it fun and in a no pressure sales manner. I highly recommend these guys to all future people looking to buy from Ashley outlet. Thanks for everything Harry/Rich!
Samantha was awesome! She helped us right away, wasnt too pushy and gave us all the options that suited our needs. She was kind and very personable. This store has the best prices compared to neighboring competitors and a great selection for whatever you need. Thanks Ashley Outlet!
Had a great experience with Stephanie and AJ. They were courteous and all so helpful. There was another gentleman that put my chair together, sorry I didnt get his name. A bug THANKYOU to him. Will be back to store in December. Need a new bed.
Please do not shop here!!!!!! WORST STORE I HAVE EVER BEEN TOO!!!!!The delivery team forged my signature and never delivered my 3,000 dollar mattress! When I went into the store they were so nice to me and had great service but Once they make their sale they do not care about you or your furniture. I am on my 7th delivery with them because they keep sending me cracked or damaged furniture they arent able to assemble. The delivery team is not white glove! Its a third party that is so unprofessional and rough handles the furniture! They damaged my house in the processes of moving the furniture causing holes in my walls and scuff marks. Then when you try to refuse your damaged furniture it becomes a nightmare because you get the run around. Its been over a month and nothing has been resolved! There is no direct store number so you have to go through multiple costumer service representatives that have no clue whats going on explaining your self so many times! Its been truly the worst experience of my life and now I am considering a lawsuit due to the forged signature and them entering my home unauthorized leaving damaged furniture I never signed for ! I had over seven deliveries with them and each one was a nightmare! For one of the delivery the guy left my dresser in the box and told me he doesn’t get paid to assemble it only deliver it! As shown in the photo below my dresser was left in the box upside down! Please save your money and time! The worst part is they pretend that they care by saying I want to do right by you will give you 500 back! What is 500 dollars going to do if the furniture is damaged and you cant use it!!!! 500????? BACK ON A 10,000 bill is such a joke after everything they have done and all the trouble they caused me!! Why dont you get the delivery correct and send my quality furniture! Worst part is they try to just keep the sale appose to addressing the situation!!!HERE WE GO AGAIN WITH THE RUN AROUND YOU CAN CONTACT US!! AND WHEN YOU CALL YOU GET NOWHERE! NO YOU GUYS SHOULD BE CONTACTING ME TO RESOLVE THE ISSUE !!!!
The furniture was what we wanted, but the sales person had a poor attitude. When we asked if we could possibly be notified on the day of delivery if the truck was an hour or two out, he said no, and when we expressed our disappointed (but in no way were disrespectful to the sales person), they replied well thats Ashley furnitures problem not mine. Seriously??!! Well hes probably bitter in the rest of his life, and thats his payback ahead of time. Ashley Furniture should better vet their sales people. This guy left us with a negative shopping experience.
Rich was a great salesman and he helped us get the best prices possible! He helped me decide on the perfect bed and gave us choices that we didn’t know were available. I would recommend Rich to help you find your perfect furniture!
Best price and warranty also very professional and had a wonderful experience Mike was my sales man at Ashley outlet .
Mike was our associate who helped us, it was quick and easy, great experience, everything was explained well with no pressure and happily no hidden fees. Would definitely shop here again!
My husband and I were so pleased with the service we received from Tami Bryant at the Ashley Home Store Outlet in Farmingdale. Tami was sweet, helpful, and patient, and she went out of her way to find what we wanted. Also, the prices were great so we were able to save money and get quality furniture. I recommend this store, and will definitely shop there again.
Harry was hands down the best, been to another Ashley and there’s no comparison. He’s smooth, fast, friendly and aggressive to make his sale happen. Should be selling luxury cars dressed like that. Great experience highly recommend!!!!!
Jessica was very helpful. They did not have the sectional I wanted on the showroom but she got us all set up.
I got to the store a little before they opened and was greeted by Rich who assisted my whole visit. He is friendly and patient. As this is my first time purchasing furniture he made my experience efficient and easy. My family and I will definitely be back for future purchases.
Absolutely the best experience buying furniture! Jada and her team are absolutely the best! She is attentive, courteous and so so nice! I will definitely be coming back many many times and will recommend it to all my friends!!
The manger Howard was knowledge and professional, as he guided us in furnishing our new home. He was a pleasure to work with and the quality of furniture is fantastic. Thank you for helping to make our house feel like home!
Sam, their newest employee, was absolutely amazing. She is not only a natural at this new job of hers, but shes already a pro. Her Manager, Rich, wasnt so bad himself. Did a great job training her and did such a great job that I can prob work there now, lol. Seriously though, great customer service and Sam has a great career ahead of her!
We had a very nice fellow help us buying our sofa. He was very polite and so helpful answering Any questions we had. Anthony was his name. A VERY good salesman. Mrs. L.
Rich was so helpful with our recent purchase! He helped us with a great deal on a TV unit and was flexible with delivery times. All around fantastic service and we were in and out in under 30 minutes
I went into Ashley home store outlet in Farmingdale as I needed a new couch for my living room. Howard Fingerhut was an excellent sales person and listened to my wants and needs. We found the perfect couch for my living room and I couldn’t be happier with it. The service was excellent and the couch is made of great quality. I will definitely be going back and seeing Howard for my future furniture needs.
Harry was absolutely amazing!!!! So professional, we shopped all over 110 and hes clearly reason we bought today. He was very sure of himself and made the experience flawless. Great job Ashley
Great experience at the Ashley outlet in Farmingdale. The manager, Howard F., was professional and helped us find exactly what we needed. We ordered a mattress and base. He was very patient with us asking many questions and was extremely thorough that there were no surprises.
Nikole helped me to buy the mattress. She was very patient, helpful with cool attitude. She gave me the space to choose freely no pushing to get things!I enjoyed working with her.
Was looking for a good deal on a sofa and had the pleasure of working with Harry. Harry was very professional and helpful. We were happy to purchase the sofa from him and had a great experience at the store today.
The store was clean and well organized, and the staff were helpful, but beware of the hidden charges. After picking some tables we liked that were reasonably priced we were informed that there was no pickup option. Our only choice was to pay a $150 delivery fee. Anyplace that doesnt offer pickup should include delivery in the price. In the end the furniture isnt quite the deal it seems to be.
Employees treat you like they dont want you to be there, refused to answer questions about item I tried to smile she dont smile back the other guy on the floor looking at you like he doesnt like you I couldnt wait to buy what I needed to get out the store I wish they had them in a different Ashley store I hope I never have to go back there cause they dont like my money.
Amazing customer service by an amazing employee named Rich. He was so nice and kind to us. He had a lot of funny jokes up his sleeves. Definitely would recommend you come here. Great prices too. Amazing work by this company
Nice salespeople, great selection of loveseats and sofas, and modern pieces for the home. We found the prices to be very reasonable. Delivery is on time, and gives you a heads up for when to expect them. Highly recommend!
The Staff at the Ashley Outlet was very friendly, patient and accommodating. I left my experience at the store feeling very satisfied. During the sale, I comfortably sat in a recliner and was offered popcorn and an assortment of beverages. Great hospitality and good conversation. There are so many different options, I purchased a dining table and chairs and a dresser and for a moment considered a beautiful rug from a good selection. Jamani and Genesis were great to work with, very helpful and the manager Chris was accommodating.
We made a purchase of 2 full queens bedroom sets which included queen beds, frame, the whole queen bedroom sets in January 2021. These bedroom sets were for our 2 kids. We moved from Queens (1 bedroom) to Bethpage. We were told to expect our order in February due to COVID. The sales person was Dan. It is now June 2021. I received half of my purchase which were the 2 bed frames (no beds) , 1 night stand and 1 dresser. My kids are still sleeping on the floor since January. I was told the rest of my order will be expected in July. The usual excuse was COVID and back order and orders being routed from Texas. For a big company like Ashley, I wasn’t expecting these issues. I just a bought an Tempur Pedic King Bed with everything from Tempur Pedic store and we have received it already ( less that 6 days).We went with Ashley due to a referral from a friend and because it is a big well known company, but I have now regretted my decision. I called in every week for my order status, but was given the same excuse.
Work with AJ! Cant say enough about our positive experience working with him. He went above and beyond to make sure we had the couch we wanted in a timely fashion and made sure to keep us in the loop the entire time.
I purchased a sofa and love seat it was 2 month wait for delivery. It came and on visual inspection they looked good. After sitting on and using arm rest it was completely broken. They refuse to replace it they suggest tearing up fabric to repair the frame. It is a brand new sofa what can I do. I’ll never shop there again
Harry and William were absolutely amazing from start to finish, professional and amazing sales energy. Very happy I stopped in today and I highly recommend this store to the community as these sales people represented the Ashley brand with flying colors.
Our sales consultant Big Chris made our experience at Ashley Outlet Center a very pleasurable one. He was very patient and helpful to ensure we selected furniture we would be very happy with. He also worked out an extremely reasonable payment plan that worked for me & my family. The complimentary popcorn was certainly a hit with the kids as well. We will absolutely be returning for any future furniture purchases!
Dan L. went above and beyond with my first time experience at this location. I am more than satisfied with the professionalism and outstanding customer service I received today. I highly recommend this location to anyone who is interested in purchasing any furniture for their home. I will definitely be coming back for more furniture only at this location. In addition, I will be letting my friends and family members know as well about this wonderful location!
Awesome experience here today at Ashley’s outlet. J’Min was great help and super nice, he introduced us to Harry to get some clarification and immediately all my concerns were addressed. Great teamwork and proper handling of customer service.
The in-store service was perfectly normal and what I expected. The delivery came to our apartment early then proceeded to bring the couch into our lobby only to decide that the couch did not fit in our elevator. (For the record the elevator is completely standard size and when we were purchasing our couch we were assured that the couch could fit.) We then asked them to bring the couch up the stairs only to find once they reached the top floor that they could not fit said couch through the last door. In order to make room for this couch my family and I had to take out a couch from our living room that was the same size as the couch we had purchased. I almost singlehandedly was able to wiggle the couch through the same size door that the delivery men struggled with. They then proceeded to reload the couch and left. So far we have been met with a second delivery fee due to the sending back of the couch and they are planning on charging us more for the disassembly service. My super was watching them moving the couch and pointed out that people do this every day in our apartment complex of over 500 apartments. None of those movers had an issue. All in all very disappointed that the second half of the buying experience has been so annoying, time consuming, and frustrating. The store has yet to offer any recompense for our troubles.
EDIT: I added 3 photos of our new bedroom set to the Google Photos listed.From the moment my fiancée and I first visited this particular location, weve felt nothing but welcomed. We met Ashley (ironically) while looking for a bedroom set for our new apartment, and shes helped us every step of the way. Even when we were back and forth on designs, sizes, and especially when we struggled to find a mattress that suited both of our needs, Ashley was extremely patient and understanding. She was never pushy, never tried to sell us something that we didnt want, and made sure to listen to exactly what we wanted. We have had horrible experiences in the past with other furniture companies hounding us for credit increases, attempting to force sales, and continuously reaching out via phone calls to have us return to the store. In this particular store, all employees (Ashley included) are friendly, knowledgeable, personable, and cared only about our satisfaction.We just got our bedroom set delivered and installed today, and everything was perfect. We were the first family delivered to, and Ashley Furniture kept in constant contact with us to ensure time, date, and location were correct. The movers were very kind and knowledgeable about how the frame worked (we purchased an electric adjustable base). We couldnt be happier.Ashley has been with us every step of the way, and any obstacle we came across she made sure we could find a solution through it. Shes left such an impression on us that this Ashley HomeStore Outlet is our first choice for any further furniture, and she is our go-to person. We trust her judgement, and we have already started the journey of furnishing our living room with her help. We highly recommend her, and this store, to anyone looking for furniture at a reasonable price.
Salesman was great and he had patience with me and worked with me to give me a price that I liked.
Howard Fingerhut, the manager, recently sold us our Bolanburg Dining Set!! He was so helpful and went above and beyond in assisting us to find the perfect dining set for our renovated dining room. Thank you Howard for our first amazing Ashley experience!!!
Great buying experience here today. Assisted by J’Min and Harry, they were very professional and helpful. Harry absolutely knows his stuff and made sure everything was smooth and fun. Great experience and super happy here.
Rick was a pleasure to work with! I went to 3 other stores and the service at Ashley Outlet in Farmingdale was best. Helpful service with measuring the items, answering questions and being easily accessible. Thank you for a great experience!
Best Services from the moment I met Dan L. to the delivery men it was the best experience. I am in sales and they treated me with the utmost respect as I treat my clients! I will be back to buy more furniture.
I visited the showroom and I was immediately greeted by the manager..Samantha..she was very friendly and had me discuss the loveseat I wanted to purchase with a wonderful sales person named Alexandra...the process was seamless and I will be back..!
Usually I don’t do this but this time it’s just touching my nervesMy delivery schedule was 11:45am-3:45pm, I cancelled my work and stayed home.They haven’t showed up. Till 9:35pm, I had to call the driver not to come any more cuz I have to go to work the next day. Cannot give them another 2 more hours to do installation.During the day, I had to call 2 times to confirm if the driver can make it shortly, they gave me different kinds of excuses, and guaranteed for the arrival. First time I was told before 3:50pm, second time I was told before 8pm.It’s my first time that I ordered from Ashley, it’s just beyond my expectations. Unbelievable delivery service.
My son and I went there today. We took our time and when we were ready Tami was very helpful, the transaction went smoothly. My son cant wait to get his new sofa, and very happy with this store and personnel.
One of the easiest purchases ever....couch and loveseat. Salesman Anthony was terrific and he was the reason it all went so smoothly. A real pleasure..friendly and no pressure.
All the staff at the Ashley HomeStore Outlet were terrific! Our sales person, Justice, was very helpful, attentive, and knowledgable about the furniture and helped us make our selection. The store manager and Justice went above and beyond in personally helping us get the item delivered the same day, even in a snow storm! It was a great experience and highly recommended!
Love Harry! He was an amazing sales guy!! We will definitely be coming back soon! Hoping Harry will be our sales guy again! Very professional.
The manager Howard and the salesperson J Min were Amazing. They help us so much with picking out our living room set. Best customer service ever.
I ordered this dinning table set from Ashleys on April this year and received the delivery on 06/18/21. Without even 2 months of usuage we noticed big cracks on both side of the table. Ashley send out a technician on 9/16 who determined that the table cant be fixed. Ashley claimed that because this damage wasnt there at the time of delivery they will not be responsible for the damage. So once the product is at your house whatever happens its your own problem. What kind of quality is this that it cracks within 2 months of normal usage? And the insurance plan they tricked you to buy? Forget about it. Cant get a hold of nobody. Submit the case on their site and nothing happend.
Stay away from this store. Ordered a desk in November, they never called after 2 months of waiting for it to even remotely say it was in and ready for pickup (delayed cause of COVID i figured). I had to call and speak with corporate representatives probably about 10 times who couldnt even get in contact with the store. The store doesnt answer the phone, emails or even return phone calls when the representatives did actually get in contact with them.To top this off, I got the desk and was unpacking it at home to find no hardware. Another hassle of trying to contact the store. Representative said it would come in 7-10 days, the store said they would look for the hardware but never called me back. Needless to say I am never buying anymore furniture from this store ever again and I suggest going else where to buy furniture. It is not worth the frustration.
Very relaxed atmosphere. We went into other stores we felt a little pressured. Not at Ashleys. They had the most variety of reclining sectionals . Our sales person Dan was very helpful and most of all genuinely a nice person. We will be back for future purchases and we will refer friends and family.
I had a great experience buying my furniture here. I just went inside to take a quick look as it is a new store. But with the marvelous service provided by Gregg and Joe I ended up buying my dining room, living room and bedroom furniture all together. Plus there prices are awesome, you get in-house white glove delivery and set up and the best thing is you get true Ashley furniture at discounted price. I think I am going to comeback for more since they have a lot of other things on discount also, like tables, rugs, lamps, tv consoles and much more.
Im giving the actual store 2 stars because they cancelled my order without telling me, proceeded to confirm a delivery date, then never call again so I had to reach out. The people on their customer service line were absolutely NO help at all and sounded like they had no idea what they were doing. Absolute poor communication from everyone EXCEPT an associate there, Dan Lerner. He noticed this mistake in their system before I reached out to try and resolve it to help me, and when I finally got in touch with someone he made sure my problem was resolved and my delivery was still on time, even though the order was cancelled in their system.
Just had my new dining room set delivered. The entire experience was wonderful. Store staff was helpful and friendly and everything was delivered on time and in perfect condition. Even the delivery men were wonderful to deal with.
Be careful when buying at this store outlet. I had a horrible experience. Went in store saw a nice TV stand manager said he can give me a good deal. Found out later when I got home same price on line and in regular Ashley stores. No big deal was still happy with price and accepted the delivery charge they put on top. I was glad to get next day delivery how cool is that. Waited for delivery no one showed up for delivery no call. I called the delivery warehouse in Edison NJ good thing I did. I was told I was not set up for delivery at all ever. Went back to the store the manager said they goofed I was not set up for next day delivery like I was told or any date for that matter. Not an apology or sorry for your time wasted would be nice if he takes another 10% off or free delivery. Customer service lacked when I came back. Only thing he did was out loud say set him up with a new date to the people behind the desk. Very unprofessional, I would not give them my business I took my refund and left. If The manager was different would have probably took a different date really like the stand Not even a sorry for waiting for delivery & running back 25 miles to the store to see what happened. Might go to another Ashley or on-line they cant all be like this although all the Ashleys in the area are owned by the same group..
Harry was a great help! Very professional friendly and most importantly informative! Would absolutely recommend Ashley and Harry to everyone. He has a great way about him that is welcoming and assertive.
This is the 3rd large purchase we have made from Ashley’s and from customer service, processing our order, delivery and quality, we have had an excellent experience. Ashley’s is the only place we will shop for all our furniture needs.
Great experience, store was super clean, great selection of furniture and styles at reasonable prices. Rich was incredibly helpful with presenting our options, finding matching furniture, and scheduling delivery.
I ordered a chair which we picked up at the store. Once we got it home we discovered there were missing parts. Juan, our salesman, personally came to our house to deliver the missing parts and assembled the chair himself. This was outstanding customer service. All our encounters at this store have been very positive.
The service and furniture quality here at the outlet is phenomenal. Juan Garcia and Sally Scally are trusted advisors there. Very patient and professional. And they saved me a ton of money as well. If your looking for new furniture, make this your first stop. And ask for some popcorn also!!
Alexandria and Samantha were great in helping me get a new bed. Very patient and worked with me the entire way
Ryan Owens was an absolute pleasure! He spent hours with me and my crazy two kids and helped me find a kitchen table, bedroom set, and living room couch. He even talked to my kids so I wasn’t distracted filling out forms. How wonderful is that!! I had a problem with my couch and Ryan took care of it with no hesitation. Love him and gave his name to relatives and friends, so they can have the best sales in Ashley!Thank you for hiring such a professional person.
Salesperson in the store was great. However, delivery men were terrible! My 18 year old daughter was home and they left the nightstand incomplete, falling apart, missing a screw! I have to chase after the store to get someone to come back. It’s going to be 2 weeks before someone comes. Never again!!
Furniture doesnt have an outlet feel, I ordered a sofa and received a brand new one shipped and assembled in my apartment less than 2 weeks later. Hassle-free experience Id recommend before trying the regular dicscount furniture stores
Sales person was awesome Alexandra. Make sure you see her. Got exactly what we were looking for.
Went to buy bedroom furniture and the staff was very friendly and so helpful. I was helped by Alvin and big Chris they worked very well with helping me buy what I wanted and stay within my budget. I will definitely come back here whenever I need furniture again. I would also recommend it to my family and friends.
Amanda was my representative she was great.
J’min was a pleasure from the moment he politely introduced himself to my son and I.He offered suggestions to assist us with making a difficult purchase as my son is 6’2”! LolJ’min is an asset to your company and a model of what a salesperson should be, courteous, soft spoken and patient.I hope this review will be put in his personnel folder.Thanks J’min for making a potentially long and tedious experience a pleasure!
Huge thank you to Rich who helped me find the perfect sofa to meet my needs. Nice guy, no pressure. Will be coming back next time I need furniture.
Very relaxed atmosphere, the sales person was very patient with all my questions and concerns. Never too impatient or annoyed. Tami was one of the most professional and caring people I have ever met, I fully recommend this outlet store and Tami my sales person.
I have to commend Ryan for outstanding customer service. he went above and beyond my expectation. He was patient and understanding of my furniture needs. I never felt rushed or pressured into a purchase. I also have to add in the another representative Gregg, when assistance was needed was he was just as knowledabgle and helpful. The entire experience was defiantly memborable and I will be shopping at the Outlet again.
Gina and Chris were amazing! I came to Ashley’s with one set in mind and Gina suggested something else that was perfect for my family and better than what I planned. They were genuinely sincere, kind and caring and we cannot wait to get our new furniture!
The salespeople at this store could not be nicer! However, the same could not be said about their manager, Tim. He was rude, obnoxious, and unwilling to be of any help. All he does is walk around being impressed with himself and bragging that he is the manager - a position he is certainly not worthy of! Because of him, the outlet as well as the store (both in Farmingdale) have lost a very good customer!!! Ashley - choose your management team more efficiently!
Enjoyed my visit. I was there just to look and take pictures to make a decision with family. Dan was excellent introduced himself and encouraged me to loom around! He did not hover. He checked back about 25 minutes later. Gave me a water and let me be. I will be back with my decision!
Our experience was fantastic at Ashley Furniture Outlet in Farmingdale. A very big thank you to Key and Chris for helping us find the sectional that fits our needs. They were so accommodating and understanding and explained every part of our purchase. We will definitely be shopping with Ashley furniture outlet in the future!
Fitz P. has been extremely helpful throughout the purchasing and shipping process of my new sectional. Even afterwards he has shown great professionalism and responds quickly to any questions presented.
Nice store with attractive pricing. Salesforce is extremely helpful and courteous! The quality of the merchandise coupled with the savings enabled me to purchase more of what I needed, and walk away in the black. Very satisfying experience.
Very pleasant experience! Jade was very helpful and even had some advice about knives (warranty info)! Overall a great experience.
We came in late Sunday and Gina and had little idea what we wanted for couches in a new apartment. Gina and Stefan helped us out and were incredibly helpful and patient as we rearranged different couches, put together different configurations and tried all different fabric types. Finally; with their help we found the perfect option, two sofas with an ottoman to make a chase lounge on one side! They were highly recommend for friendly service and good prices!
I went into the clearance center at Ashley and was approached by a young man named Juan Garcia. This young man was a god sent, he had the patience of a saint working with me to buy a bedroom dresser, desk and an additional piece to my living room set that I had purchased last year. I of course didn’t know the name of the sectional but he found it and also found out that the desk I picked out could not be assembled! When I told him I was old and couldn’t put it together he offered to come to my house and put it together for me!! This young man has gone above and beyond and I hope Ashley appreciates what a fine young man they have representing them! He is a diamond that in these days is hard to find! Please ask for him when you go in, you will not be disappointed!! Also prices and selections were great!
Not happy with the sale at all, I had bought 2 bed set/mattress from this outlet store. The information that the Assistant manager told us during the sale regarding the mattress and bed set turned out to be wrong, ended up costing us extra 500 dollars. We had thrown out our old bed, in order to have room for the delivery ...now I am stuck 3 days without a bed...When we call back to figure out the situation with the same manager, he is talking to us like he is doing us a favor. Never again!!!
WORST EXPERIENCE EVER!!! my parents bought couches from there and they have playing with us and lying to us for the past 3-4 weeks!!!! unbelievable! delivered the wrong furniture and then took them 3 weeks to schedule another delivery and when they finally did and gave us the date they call us that morning and say that they dont have it on the truck and they have to reschedule!!! I called everyone from the NJ Dispatch to sales manager at the store and everyone lies. so frustrating and unprofessional!!! we had to spend thanksgiving with 2 couches and now God knows when we will get them!!!
My wife and I just had a great experience at Ashley Homestore Outlet. We worked with Alvin who was informative, friendly, and easy to work with. Alvin made furniture shopping, which for me is at best mundane and at worst frustrating, into a pleasant experience.
Amazing service and Quality!Ask fo’ Moe! He was extremely knowledgeable, patient, and friendly!Moe made our furniture buying process a breeze!Thank you!
Went to look for furniture for a new residential home my company is opening up. Me and a colleague walked around the store for 1.5 hours and nobody asked us if we needed help. 2 women walk in and instantly were asked if they needed assistance. To think we could’ve spent our unlimited budget in the store.
I pulled into the lot of Ashley’s outlet in farmingdale with first time buyers jitters, was greeted immediately by Ashley. As anxious as I was I could tell Ashley was going to be a good fit for my personality in aiding me find just what I needed. She went above and beyond. I was wondering about how a taller person would fit on one of the couches ....and cue Ryan ! Ashley called Ryan, Ryan came over and helped ease my concern about the couch. The two of them moved furniture allllll over the store to help me put everything together, see the colors and match out different products to complete my new living room and bedroom. A very stressful event turned into a great situation. I was never rushed or pushed into anything. My experience with the team at this Ashley location with Ashley, Ryan and Chris was wonderful and I highly recommend this store and their staff.
Rick was great, he helped us make sure our measurements would fit the perfect recliner in my room!
Great store with great service from the salespeople to the delivery servicemen! High quality furniture for a great price!! Definitely recommend for all body types and for all pricing brackets.
I went on February 14th of this year I was told this store had an over sized reclining sofa that I had my heart set on. When I got there I was shown a different couch that was almost identical (called the Bolzano Reclining Sofa) which was cheaper so they talked me into getting that one instead. I got it delivered on February 20th, no issues at all they were in and out and it looked great. It was super comfortable for the 25 days that I was able to use it... Because on March 17th the half of the back of the sofa snapped and dropped to the ground when I went to recline in it.You can only imagine how upset I was, I went back to the store and demanded a refund or an exchange due to the fact this sofa was NOT EVEN A MONTH OLD! They told me there was absolutely no refunds or exchanges and I had to file a claim and only if Ashley Furniture felt it was their responsibility then they would have a technician repair it. After days and countless phone calls they tell me Im able to set up an appointment for someone to come out and look at it but that there were no available appointments in the near future. So I tried to keep my patience in check and a day or so later I called back, when they were supposed to call me mind you, and they said the next appointment was for April 5th... 3 weeks after it had broken! Finally the guy comes and tells me its pretty badly damaged but he could fix it. In fact, that technician was the friendliest and most helpful person in this whole situation and he doesnt even work for Ashleys! I called them yesterday once they had his report and they told me they would be ordering the parts but that it would take at least 7-10 business days just to process the order and then who knows how long until they arrive at my house. Oh and get this, I cant even make the appointment for the technician to come back and do the repairs until the parts are physically in my possession. And guess when the next available appointment is... nothing in the near future. This has got to be the worst purchase and customer service I have ever experienced and Im usually very understanding. Im still not going to have this issue resolved for probably another month.
Iateaka was amazing, the moment I step in to the store. She was very attentive to my needs.The store has a warm friendly atmosphere. I will definitely recommend them anyone. The Outlet has totally new items and great variety not to mention great prices.
Mike L made this experience as easy as possible, made me feel extremely welcome comfortable shopping with ashley’s homestore outlet.
They claim theyre Americas #1 furniture store and I never see more than one or two cars in the lot. They are so over priced. And they dont tell you to look online as they have some of the items a bit less expensive online than if you just buy it from in the store. Id give it one star but my in laws bought us a desk from there that they found $200 less online. The sales people are Hawks in the store too.
Best customer service ever, Ask for Genesis ! They take care of you with out the super pushy sales pitches! The price was exactly where I needed to be and I was able to add an item and still be in my budget. Instant financing with no interest . No brainer,!
I bought a couch here for my mom and i needed a lot of help getting it and the salesperson Tom really helped me out. he dedicated his time to helping me pick out the perfect couch that my mom now loves.Totally recommend Tom and will be back
My experience here is amazing. Big chris and Ms. Julie were amazing, they are very knowledgeable and sociable. I purschase a 5 pcs dining set and im in love with it. The hospitality is definitely the bread winner along side with the knowledge of amazing furniture.
I purchased two of the same couches in November 2019 sales person was great but in Jan 2020 the “wood” on the couches are peeling off. Beware do not buy the Brown chenille couch with “wood” accent
Sales manager was so helpful and attentive! Really happy with my dresser and chest. The staff was super friendly, too. I will definitely be returning!
Alvin is a friendly, personable associate whom made us feel welcomed as soon as we walked in. He made the effort to get to know me and what I was looking for. He worked with me and gave me options. I would recommend this store and strongly recommend working with this associate.
Anthony (AJ) was a wonderful help. He was knowledgeable and helped me get answers if he didn’t know the answers. I can’t wait to get my living room set.
Harry was phenomenal gave me exactly what I wanted made sure I understood the benefits of everything I was buying I cant thank him enough
Stopped in the route 110 store for a low cost sofa bed. Tami a customer representative was sensitive to our needs and was very helpful during the process.
Rich was very helpful and was very knowledgeable about almost everything! All in all, great guy would definitely recommend anyone to come here to experience the best costumer service!
Rich and Rick were very helpful picking out my mattress and bedroom set. Pleasant and very friendly
Awesome service, every salesman was able to answer my endless questions but Harry things super easy, fast and seamless when I finally decided what to purchase!
Although I didnt purchase from here, they had a nice selection and wide variety of love seats and other furniture. Nicely displayed items and the staff was attentive to trying to help me.
Sally Scally is the best saleswoman! She is sweet and very informative, and took the time to answer all of our questions and go over a bunch of different options with us.
Walked around for an hour without even a simple greeting, I guess my money wasnt good enough for common courtesy, store itself is clean and obviously limited selection but the interaction was a turn off.
Nickesha was a fantastic help. Very patient, listened to my needs and concerns and answered all my questions. Will be back!
Don’t buy anything in this store they sell the item first and then tell the customer they don’t have a item in there warehouse. After that they are not give you a right date and time to delivered they schedule 3 times my item delivery date I miss my work because of them. And then I go to the store why my item was not delivered I ask for a manager they said they don’t have any manager in our store which is not true I know who is the manager. They have a very bad staff they made a mistake and they are not giving me my shipping fee back. Please I suggest you don’t go Ashley furniture always go bob
Great experience here at Ashley Outlet Center. Ra Ra, our salesperson, was excellent, so patient and pleasant. I would definitely recommend Ra Ra and the Ashley Outlet team in Farmingdale.
The salesman AJ was FANTASTIC in helping me pick out every piece of furniture I was looking for.
Disappointing for an outlet store. Expected more deals and at Christmas. Just a Regular priced store.
Anthony was excellent and extremely helpful. Made everything as easy and simple as possible for us.
The sale man at both stores in Farmingdale was were very knowledgeable and answered all my questions. They were extremely helpful!
Julie was so patient and kind. She showed us all of our options for our space. I had a wonderful experience and would highly recommend Julie to help.
Trevor was very nice and helpful!
Great price, Great salesman and Manager, Great delivery and setup! Sofas look awesome!
Rick helped us with getting our couch definitely recommended coming here. Such nice helpful employees
Nice place for furniture the prices were good the selection was limited. I stopped in just to check out some furniture but they didn’t have a large selection for what I was looking for. Stay lit 🔥
The customer service in this store is absolutely unreal! Alvin and the manager are extremely helpful and went out of their way to accommodate me and my family. They made my Christmas to say the least!
Mike at the Farmingdale outlet store was extremely courteous, professional and very pleasant to deal with.
Standard outlet fare. If it werent for the nightmare reviews we might have shopped there.
Sales associate: Rich, was a pleasure to work with in purchasing a new sectional couch.
They are just horrible. The supposed manager pete or peter, he is a cheater and a liar. Will never go bck to that store again, to ashleys period. They are THE worst ever.
Jamani is a wonderful and knowledgeable sales associate! Manager Chris is lovely as well. Great prices and service.
Excellent customer service and pricing
I had an amazing experience today at the Ashley Store. J min was very helpful, patient, and informative.
DO NOT SHOP HERE!!! Ashley’s Furniture advertises GREAT CUSTOMER SERVICE WHEN IN FACT THEY DON’T!!!!! I GOT AN EMAIL FOR A DELIVERY ON THE WRONG DAY WHEN MY FIANCÉ AND I EXPLAINED EVERYTHING TO THEM WHILE WE WERE PURCHASING THE FURNITURE!!!! I CALLED CUSTOMER SERVICE AND THEY CONNECTED ME TO THE STORE . I SPOKE TO A GIRL NAMED HAYDEN WHICH BY THE WAY WAS VERY RUDE!!, TOLD ME THAT THE MOST THEY CAN DO IS SCHEDULE SOMETHING LAST WEEK OF APRIL .. THIS IS UNACCEPTEDABLE AND BAD CUSTOMER SERVICE!!! I ENED UP ARGUING WITH HER ON THE PHONE AND SHE HUNG UP ON MY FACE!!! THIS IS WHAT YOU CALL GOOD CUSTOMER SERVICE??THEN I CALLED COPRATE AGAIN AND THEY WERE COMPLETELY USELESS . THEY TOLD ME THAT I HAVE TO WAIT FOR THE STORE MANAGER TO COME BACK TOMORROW. I WAS TOLD THAT THE ORIGINAL EMPLOYEES WHO ASSISTED US ARE NO LONGER WITH THE COMPANY. HOW IS THAT THE CUSTOMER’S FAULT?! COORPARATE REFUSED ME TO SPEAK TO THE MANAGER UNLESS THE FURNITURE IS IN MY HOME. THEY TOLD ME IT WAS A STORE ISSUE. HOW IS THIS A STORE ISSUE WHEN I’M CALLING CORPORATE ? SHOULDNT THEY BE ABLE TO HANDLE THIS ? !?! THE VERY NEXT DAY I HAD MY FIANCÉ CALL THE STORE TO SPEAK WITH THE MANAGER TOM.. HE ASKED HOW CAN HE FIX THIS AND MY FIACE TOLD HIM THERE’S NOTHING YOU CAN DO YHE DAMAGED HAS BEEN DONE AND WE GOT OUR MONEY BACK FOR THE ORDER. SAVE YOURSELF THE HEADACHE BY NOT GOING HERE!!
Worst experience ever! They charged me for a more expensive mattress and sent to my house a cheaper one. I tried to resolve the problem for a week now and nobody gives me an update about the situation. Never coming back here!
Very pleasant shopping experience. We went in for a bedroom set and came out very happy. Thank you Dan!
Jessica and the entire staff were so helpful.
Havent really shopped here before. But great experience, and very good service. I would definitely go back again!
I would recommend Ashley furniture outlet to anyone looking for a new set. The salesperson Wendy is very helpful with your needs.
Harry William and Rich are AWESOME. Service prices and knowledge ON POINT!
Genesis andChris were personable and didn’t feel pressured. They answered all our concerns and we wrapped up the deal ASAP
Ryan was a great salesman. I purchased a perfectl sofa for my office.
Total reviews rating 4.4
199 Reviews for Ashley Outlet 2023:
Review №1
2022-01-22Very satisfied with my purchase ! Couch is excellent quality. Delivery was scheduled and they arrived on time. The gentlemen were professional, quick, polite, and cleaned up and took any garbage with them. Great service !
Review №2
2022-05-11My wife and went over there to get 3 counter stools... we assembled one for now, we enjoyed doing it at the same time we watched a movie and having some meal, we did it in our own pace... the gave us a good price and 6 months to pay them...
Review №3
2022-04-08Samantha was so kind and knowledgeable. I just wish we were able to stay with her during our duration of checking out. We were switched to a gentleman who was clearly not as knowledgeable and make quite a few errors that we had to later go back and correct. But that was truly not the biggest deal. We had a great time at the store and would shop there again in a heartbeat. Delivery was so fast and efficient. The delivery men were extremely professional and kind. We were slightly worried about the couch not fitting through the door and they had such a positive attitude about making it work. They got it all in with no issues and took all the packing garbage with them.
Review №4
2021-12-18Terrible location, manager (Samantha) does not know what shes doing. This place gives you empty promises just to make a sale. Our furniture arrived to our home damaged twice! But wait it gets better, they deliver us barstools all scratched in every leg so we refuse the delivery, 4 days later they deliver us the exact same barstools with the scratches colored in with sharpie! When we called this outlet explaining what happened Samantha told us to call customer care for financial accommodation because she does not have a authority to do that. When we called customer care, we have on a recorded line them saying that the sales person who sold us the furniture (samantha) is the only one who can give financial accommodation. We spent 3,000$ on furniture with them and it is the worst mistake ever please dont make the same mistake! All they do is put you on hold for the longest time and send you back and forth saying “call here because we dont have authority” each person we spoke to blamed it on someone else, samantha on customer care and warehouse, customer care on samantha and warehouse on both.
Review №5
2022-01-16We loved the layout of this store and how easy it was to explore different options. Right away we were greeted by Joe and he helped us find the right sofas. He was very patient and made sure to find us something that we loved! We described our old couch and that we loved it but were just looking to upgrade to something new. We were actually able to find a set in the same color and very similar fabric. So far, our recliner has arrived (only piece that was in stock) and we absolutely love it. We cannot wait to receive our next delivery. Highly recommend this store!
Review №6
2021-09-19Staff was very helpful and we got an INCREDIBLE deal on our new couches. Looking forward to getting them into our house!UPDATE: Still 5/5 stars after having our couches delivered. Great service from the whole team!
Review №7
2022-06-25Marisa the salesperson was amazing! She is easy to talk to and very detailed oriented. She made my experience at Ashley Outlet Furniture very pleasant and I will go back to shop for my bedroom set. I got a sofa set and I’m sure I will love. Thank you Marisa!
Review №8
2022-02-21Went looking for a kitchen table and bedroom furniture, was easily able to navigate around the well organized store and managed to find exactly what I was looking for.Worked with Jessica to go over the pieces I was interested in. She was professional, friendly and knowledgeable on all the items. Overall, Jessica made the entire furniture buying process a very pleasant experience. Would highly recommend seeking her out if you find yourself in the store.
Review №9
2022-04-15Jessica at the Farmingdale outlet was very helpful and patient. The dresser was delivered damaged and Ashley called me 10 minutes after delivery to make sure that everything was ok, I expressed my concerns and they gave me instructions on how to set up a new date for redelivery for a new dresser. They worked around my schedule. It took 2 deliveries to get a better replacement but the overall communication was great. Ashley stood up to their promise! The dresser looks beautiful!
Review №10
2022-04-27From the moment we walked in the store we were greeted warmly. We knew what we wanted to look at and liked it so there was no pressure. Marisa was knowledgeable and made the buying process easy. Would definitely shop there again.