Delivery
Yes
Ashley in Riverhead
Categories
Location on the map
Riverhead, Suffolk County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Phone: +1 732-548-1200
Site: https://stores.ashleyfurniture.c...
Site: https://stores.ashleyfurniture.c...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
Ashley in other cities:
Comments (153)
My salesman Neal Riske was excellent. He is very knowledgeable about the products I was purchasing. No pressure experience, and took the time to explain everything to me. Excellent service!
It’s nice to be able to walk into Ashley’s & be greeted but not followed with a salesperson on top of you! I was able to walk around and find my loveseat & entertainment center that took my eye right away! Than having a salesman there to answer all questions and walk you thru the process was a breeze! Ashley made it enjoyable!!
Marissa was absolutely outstanding! Her and Jayce were super friendly, knowledgeable, and so very helpful! I highly recommend this Ashley Furniture store! Our experience was amazing!
Marissa & Koorosh were wonderful in assisting my partner and I in cultivating a warm, inviting atmosphere in our new home. Their patience and kindness did not go unnoticed! We got all of our pieces at a discounted rate and even ended up under our budget. Thanks so much again Marissa & Koorosh.
Our salesperson was Coraline and Jayce was the manager. We went to the Riverhead Long Island store. We bought a bedroom set and a coffee table and end table for the living room. Prices were very good.Coraline and Jayce were both very patient and kind, we were there for quite awhile trying to make decisions. They really were wonderful. We definitely recommend Ashley in Riverhead.
The sales associate Marissa was very thorough and a pleasure to do business with. Made the experience very easy and comfortable. Will do future business with her and Ashley
Jayce FilomenaI cannot say enough about Jace how he helped us he went above and beyond his patience and his competence. I have had issues in the past with Ashley HomeStore but I am so impressed with Jayces helpfulness that I will be back to Ashley’s wo reservation.
Enjoyed working with Dana and Cathy for our new master bedroom furniture. Dana was very fluent on the items, processing and finalizing the order! Will hopefully work with them again for our new living room furniture.Suggestion for Ashley Furniture: to provide take home spec sheets with measurements for review at home; not easy to go back and forth with the measurements from the computer.
Coralie and John, we’re absolutely the best! Very knowledgeable and made my experience enjoyable. They understood my concerns and were eager to find a solution. Very happy I was greeted by them, will go back to them for future purchases!
Neal was fantastic! He was honest and dedicated which is all you can want. He was constantly looking up inventory for us with all the couches we sent. He helped us find our dream couch and I couldn’t be happier. We went to multiple furniture stores but made sure to stick with him. Great!
We were so pleased with our visit at the Riverhead store today. Marissa and Jace went out of their way to make us feel welcomed, they were beyond helpful. They made us feel like family! Thanks so much Marissa & Jace!!!
I had a very enjoyable experience. I was seeking a sofa and loveseat set. I originally go to Raymour and Flannigan, but they didnt have a selection to my liking at all. That All changed when I went to Ashley home store. I was greeted warmly by Cathy, who was very attentive. I spotted what caught my eyes and Told Cathy Id be back. Im sure she didnt expect me to contact back, at least now a few hours later, but I did. That 2nd visit, same day I met with her associate Jayce, he was phenomenal and let me know that he and Cathy worked together, she was busy with another Customer. Jayce went the extra Mile. Once Cathy was free, she joined Jayce and I to complete the transaction. There was no pressure to purchase, only information on the products, they answered All my questions and made me feel valued as a now, Ashley home client. They both make the experience fun. It very pleasurable. While getting the paperwork ready Jayce offered me a coffee, which was very nice. I will be back to shop there. I highly recommend Ashley home. Thanks for such a nice experience. Happy new Year to you all and stay safe.SherrylB
Neil was awesome. Greeted as soon as we entered the store introduced himself and let us look around. Once we decided what we wanted he was there to answer all of our questions and process our order. The sales manager came and introduced herself and made sure we were pleased and had a good experience. All around A+ for Ashley.
I was helped at the Riverhead store by both Jonathan and Jayce and they were absolutely amazing! After dealing with a 4 month wait from another major furniture company I decided to once again go on a search for a dining room set and I was able to walk out of Ashley with an order and a delivery date for my new set! They took their time and helped me through the process, I appreciate them so much! Would definitely recommend anyone to go to the Riverhead Ashley Furniture store!!
Neal was an excellent salesman! Neal took the time to listen to what we were looking for. He answered all or our questions and reviewed with us all of our options. He was well versed with all of the furniture and the products in the showroom. When we are ready for additional furniture, we will only go to him. We highly recommend him!
Coralie Smith was most helpful to me. Very knowledgeable. Extremely willing to work with me.I am very satisfied that I stopped at this particular Ashley store. She is truly a great asset to this company. Her customer service skills are excellent. I work with people all day long and I know how challenging it can be.Leaving happy and satisfied!
Staff were very professional and polite welcome us and they had the time to go through to each item we were looking for ...with a successful purchase
As soon as we walked in, we didnt feel bombarded, but got a friendly greeting and were told if we needed any help to let them know. We wound up working with Coralie, who listened to what we wanted/needed and didnt pressure us into anything but gave us our options and showed us everything we wanted to look at. Would up getting a bedroom set and mattress that we are so excited to put in our new home!
Sales person was very Knowledgeable,Courteous & made sure we left the storeconfident that we made the perfect choice for our home. We have had a lot of experience with furniture stores, some so so & some not so good. This particular Ashley Home Store in Riverhead NY. happens to be our favorite.....
I dealt with Ken and Jayce the product specialist. I order a bed set along with other items. Jayce confirmed the bed would come with all the options I wanted. When the delivery came, it was not what I wanted. I called Ken, he stated to sign for the order the he will make sure to fix it. After two weeks of phone calls, Jayce admitted that he made a mistake and stated that my bed set does not come with the options I requested. Now I am stuck with a bed I can not use and they will not take it back because I signed for it. Even tho it was the advise of the salesman to do so. I would never buy here. They tell you one thing and give you something else.
Sales Associate Neil was wonderful and extremely helpful. We originally went in a few weeks ago to get a sectional for a new apartment we were moving into. After going back and measuring we realized the sectional was way too large for the space. We went back to see if we could just cancel and maybe find a different couch elsewhere but Neil showed us this new couch that came in that checked every box for what we were looking for. We decided to do an exchange of sorts. The whole transaction took maybe 10 minutes? Seamless. Highly recommend going to him for your furniture needs!
Excellent experience start to finish with Neal and Coralie! Highly recommend!
I ordered all my brand new furniture over the phone w/ an associate named Jayce - he was phenomenal!! I had been calling & calling trying to get a hold of 2 stores in NJ, and has no luck! Customer service kept connecting me to this store in River-head, NY - finally I was just like, “can I order my furniture w/ you?” And Jayce was SO helpful! Made the ordering process so easy, and my furniture is scheduled for delivery 7/16!
The best furniture buying experience. Ashley in Riverhead is a hidden gem. Jayce, my salesman was a breathe of fresh air. Truly a knowledgeable, sweet, kind salesman!If you want a Great Experience in buying furniture, go to Ashley! Look for Jayce! You will not be disappointed! All involved were superb! Thank you for a wonderful experience!
We had an excellent experience today.Our salesman Mike Hof was by far the best I’ve dealt with. He was extremely helpful, had great ideas and was definitely the reason for our purchase! I will definitely be a return customer of Mike Hof. We are so excited to make our home more beautiful shopping at Ashley!
My experience from buying to delivery was flawless! My salesman, Jayce was a complete gentleman and couldn’t do enough for me. I needed a quick delivery and he came thru with the perfect piece of furniture for my needs! The delivery was early, the fellas called me ahead and they were very polite and professional!
Jayce was so patient and informative! We really got an education in mattresses.He was very observant and attentive to our sleeping needs. We wish him the best of luck in his management training! He is a definite asset to Ashley Furniture!
Samantha and Patrick were incredible! They exceeded all of my expectations and made this such an easy purchase! Samantha even helped me pick out some cute decor for our new living room set! Can’t wait for our delivery! Thank you Samantha & Patrick!! Go see them for your next purchase.
My wife and I went to the Ashley Furniture in Riverhead and we had an excellent experience. Our sales lady Natasha was courteous, professional and knowledgeable. We plan on buying additional furniture from this store and Natasha in the future. I highly recommend this store.
Coralin Was a very helpfull and polite sales person, very happy with their service in our neighborhood store in Riverhaead...Very good produts, we are customer from this store for 4 years already.
I dont know and Im supposed to buy more. - ???? We walked into Ashley, and the staff was really nice, they had some beautiful furniture. So we bought a beautiful fireplace/TV stand and I need to say it was the most expensive one Ive ever seen. (Over $1000.) So when you pay top dollar you expect top quality, right? Well thats not the case. The fireplace insert is nice but the TV stand is a piece of %@!*. So if thats the quality of the furniture they sell, Im really hesitent to buy a $5000. bedroom set. Like I said, the people were very nice and professional, and the fireplace came on time which is important to me. But when they say that they have a sale, there is no sale. The only sale they have is what way that you choose to finance. Pay it off in 6 months, this price, pay it off in 5 years that price. I think that, that is a shady way to advertise a sale when there really isnt any, but I guess thats on them. I fell for it, and might go back, but I really need to take a deeper look into the quality of the furniture and I suggest that you do the same.
My sales associate Joe C. Was outstanding. He was extremely helpful , listened to was I was looking for and helped me choose a couch that was comfortable stylish and affordable. I was overwhelmed but he took the time to pay attention to my needs for my small space. I was very impressed he even included my children in the process making it fun for them. I look forward to receiving my new couch soon and will likely be back for other items.
My husband and I came here yesterday looking for a dining set. The experience was wonderful, I highly recommend working with Joe. He was so friendly and had us laughing. He showed us exactly what we were looking for and made sure we got the best deal possible with our new set. We left the store feeling great about our purchase and will be heading back here for future furniture needs. ☺️
This place is amazing! Ken and Samantha (one of there specialist) was able to help me find and build the couch of my dreams for my future home! They were super understand and didn’t try to push any sales. They even got us a discount and told us local wineries we should try. Absolutely the best customer service I have ever received! Thanks again guys!
I had the best experience buying a Howard Miller hourglass clock.Jayce, my salesman was extremely knowledgeable. Not only did he sell me the clock but He also sold me a wonderful sofa.He amazed me with the service he provided. I will be back to buy more!!
If I could give 0 stars I would. Customer service has been embarrassing I was initially happy but the moment youre done shopping they seem to be done caring. Ive had a broken (defective) piece of furniture in my living room for months on end.
Coralie was an amazing saleswoman and helped me out with everything I needed. She guided me through the financing process easily, and also showed me all options I could do. I will be coming back for all my furniture needs
Greg and Jayce were so helpful in every way with helping me get and finance my new couch, I couldn’t have asked for a better experience or better staff while furniture shopping. 10/10 would recommend this store and their employees!
I cannot recommend the Riverhead, NY Ashleys enough!The furniture buying process is extremely overwhelming as a new home owner-- youre trying to figure out your style, color scheme, and how to best fit your space--all while an associate breaths down the back of your neck, trying to get you to purchase from them.After trying three other furniture stores, we found Patrick at Ashleys. Patrick gave us the space to figure out exactly what we wanted, all while making sure we knew he was there for us when WE were ready. In doing so, we were able to find the perfect furniture for us, and seamlessly transition into ordering our perfect set.Patrick listened to our concerns, answered our questions with honesty and patience, and even offered us advice on colors/styles that matched us best. I even showed him pictures of our livingroom and he was able to explain the best way to arrange our furniture to make sure the room had the cozy feeling we were looking for.Patrick made sure our entire visit went smoothly from start to finish, and made lifelong customers out of us.If you need furniture-- GO SEE Patrick. You wont regret it.
I purchase the Effie small chest and 2 night stands. Heidi was remarkable in helping to find these pieces. I have a small bedroom. Heidi help me search the store until we found something that will work for my space. I appreciate that she didn’t give up and made my experience shopping at Ashley home store a good one. Way to go Heidi
Had another great experience shopping for furniture today at Ashley Furniture. Came in the store to look at a bedroom set for myself and was greeted at the door by Mike Hof. Mike showed us the different styles and priced up a few options. The process was quick and easy which was a relief.
Our salesperson Tasha was great. No pressure, answered all our questions and got us a great deal ! Will be comming back for our future purchases.
I had an absolutely AMAZING experience with Ken and Jayce!!! They were both SUPER attentive and patient while helping my wife and I buy a new mattress and power base!! We would HIGHLY recommend their assistance while in the store!!
I was looking for bedroom furniture for my daughter’s room, so I stopped in Ashley Furniture last week. I was greeted by the nicest young man named Alex. He took me around and showed me all the furniture that fit what I described to him. He was extremely knowledgeable and not pushy at all. The store is beautiful; everybody that approached me at the store was also very polite (also not pushy) but I was particularly impressed with Alex. It is so refreshing to see a young man with an old fashioned work ethic and amazing customer service. It is very rare these days these days to run into an intelligent, caring sales associate like Alex and I highly recommend if you need any furniture you stop by.
We purchased furniture at Ashley Home Store in Riverhead. Our sales rep was Jess. We highly recommend her expertise. She was fabulous. Came to our house to make sure all measurements were correct. She was very patient with us. Left no stone unturned. Delivery went smooth and now we are enjoying our new sectional. Thanks Jess
Great experience at this location! As soon as we walked in the door Rachel greeted us warmly. We explained our needs, a living and dining room set for our summer home. We wanted a table with 6 chairs, sofa, loveseat, end table, ottoman, and throw pillows. The first table and chair set we decided was perfect for our needs. The living room set shown was the right color and the ottoman fabric went well with it. She also suggested and we liked a two piece tray set to carry items from the kitchen to the table, or to be used as a base if we planned to have items available on the ottoman. We were joined by Patrick who offered suggestions regarding all the pieces and searched the floor for accessory items we might consider.Getting home we sent measurements of the walls to give Rachel a better idea. In doing that we found the sofa shown us was too long for the space when the end table was inserted. Today when we arrived, Rachel had found another sofa, in the same color scheme that would fit and it had a matching loveseat. Hooray! A second set of pillows was found that we liked better than those seen yesterday and we found a set of planters to accent the space.Rachel took the time to listen to our needs and translate them into items that we really liked rather than having to choose something that was ordinary. She is very easy to talk with, makes sure we get the complimentary water and coffee that is available. I jokingly commented about having a bagel since we had an early appointment and to my surprise, she had it ready when we arrived.We also took advantage of their free sleep center measurement of our mattress comfort scale and we tried out several mattresses available.Having such a good experience, we highly recommend the store, so make sure you ask for Rachel when you arrive.
Mathew and Jason were a big help in purchasing my dining room set. The whole experience was quick and easy. Highly recommend.
Jayce and Samantha are an amazing team !! From the moment I walked through the door Jayce was amazing helped me pick out my chair and ottoman and tv serving trays and my tv console . Both Jayce and Samantha also took the time to help me figure out my style and what would work in my space . Both Jayce and Samantha went above and beyond to make you feel like family when walk into the store , their dedication their customers is unlike any other furniture store , Jayce and Samantha go above and beyond for you !! I highly recommend this furniture store!! I wish I could give them both a million trillion stars because could never measure my appreciation for all their hard and dedication!! Thank you so much to you both !! I highly recommend you visit Ashley home furniture store in riverhead ny visit Jayce and Samantha !! Tell them Lauren sent you !! P.S. I made many trip to store this weekend lol 😂
My husband and I contacted Ashley about a bedroom set we were interested in. Craig Rissland was the advisor who contacted us. He was very helpful answering our questions even before we got to the store. When we were at the store craig not only helped us with the bedroom set. He helped us to find the right mattress. I am pleased with how nice and knowledgeable craig was. Craig made the whole process of purchasing to financing very easy. Thank you craig for all your help. Denise Demme.
Beautiful furniture, lighting, and accessories store... Ken was very helpful with his creative ideas and interest with my project. I bought two beautiful metal filigree table lamps with an aged copper finish, very high quality!
Coralie was excellent. She was incredibly knowledgeable and patient. All my questions were answered and I feel great about my purchase.
We came in to look around and never thought we would settle on a sectional so quickly.Rachel Shavzin greeted us at the door. We told her what we needed and our specific layout of the sectional. She took us to a set we loved right away. We decided to look around and compare the other sets to the original one she showed us. We ended up going back to the original one. Rachel knows her stuff!! She shared details of the cushions the framing and the supports. We felt we got a quality, strong sectional to last us many years. Like I said, Rachel knows her stuff.
We had the best furniture shopping experience we’ve ever had! Samantha was incredibly knowledgeable and so friendly. She listened to what we wanted and helped us find the perfect furniture for our space.
My wife and I are from the Riverhead area and were shopping at a store near by and decided to stop into Ashley Furniture. We were greeted my a young man named Anthony who had the biggest smile on his face. At first, we thought he was like every other sales person around, but he was the complete opposite. He offered us snacks and coffee and was very knowledgeable. Although we didnt purchase anything, he spent almost 40 minutes showing us around the store and really gave us a good experience. My wife and I will definitely be coming back to see him in a few weeks to get new furniture when we begin to remodel. I highly recommend asking to work with this young gentleman. Who thought a furniture store would be so much fun?!?
The store is quite lovely but the staff are simply stellar! My sales person Danielle who is new was amazing, the manager was delightful and so helpful and Tanisha with her years of experience is a very savvy award Oscar winner. She is truly an asset to that store. Thank you all for your help. Truly a five star rating!
Samantha met us at the door and immediately introduced herself and offered her assistance. She very patiently spent considerable time with us and eventually we closed a sale with her. She could not have been more accommodating. She was an absolute pleasure to work with.
Me and my mom went shopping for furniture and Sammie helped us through the process. She was one of the kindest and most helpful sales associate that we have dealt with. She went over and beyond our expectations! We highly recommend Sammie if you stop in this location!
Neal and Coralie were extremely helpful, knowledgeable, and a pleasure to work with.
Shopping at the Ashley furniture store in Riverhead was quite the experience, the moment i walked in I was greeted by Ray and he asked all the right questions in order to find the exact sofa I was looking for (I had a lot of requests).Then I met Patrick, I mentioned I was also looking to buy a mattress and let me tell you....Ray and Patrick went above and beyond to find me the mattress that I not only wanted but actually needed. If you’re looking for a furniture store that caters to ALL your needs, look no further. I will never shop anywhere else for my home. Thank you guys for the amazing experience!!
Came to this store for two separate pieces of furniture with my wife and kids. We were helped by the salesman Joe. He was absolutely great, the store experience was absolutely great and would definitely recommend. We will be shopping here again for the next years to come when we need furniture.
Great Experience! went in to check some beds for my self. Couldnt have asked for better customer service from William, who helped me out throughout the whole process, he wasnt pushy, had great knowledge of their loan program which it seemed like the other sales associates didnt have a clue about, so it was great that he helped us with all the information. Will also took his time to show us around the store and even did that bed test machine to tell us which mattress was the right one for us. Overall very happy with my shopping experience!
Found our salesperson very helpful and informative, we had our delivery today and everything was smooth from purchase to delivery, exactly the way our salesperson Natasha had said,would highly recommend her and Ashley furniture to all friends and family
Jayce was phenomenal! From checking us in to the checkout process! He was very understanding on our price budget and was incredibly funny! if there was 10 stars I would of given him 10!!! He was FANTASTIC, we love Jayce!!
I came into Ashley furniture a couple weeks ago and was greeted by Craig. He was professional, funny, cheerful and an all around a great salesman. So helpful in finding the right mattress and new bedroom set. I will be definitely ordering again from Ashley furniture and making sure Craig is my salesman.
SHOP ELSEWHERE!!! DELIVERS DAMAGED MERCHANDISE & CLAIMS YOU CAUSED!! Were extremely disappointed with this store and our experience in trying to return/submit claim, after purchasing extended warranty. The fabric on my Accent chair/Dericka/Gold arrived damaged and after filing a claim the SAME DAY OF ITS ARRIVAL and providing photos of the defects, the company response was it was customer caused!!! Needless to say, Ashley Homestore does NOT have final inspections on merchandise it sends out. DO NOT BUY THE EXTENDED WARRANTY youll get nowhere with your claim. I could understand if I had the chair for days or weeks however, that was not the case....
I just bought a beautiful bedroom set with amazing help from Jessica. You could tell she was new and still learning and I am so glad that I get to be one of her first customers. She was so personable that I felt like I knew her for years. I strongly recommend coming to see her for your next furniture buy!
After looking in a few stores, I decided to check out Ashley HomeStore. My salesperson was Rachel Shavzin. She was friendly and professional. After telling her what style furniture I had, she knew exactly where to go in the store to find the perfect chair. Thanks Ashley HomeStore and Rachel.
I worked with Jonathan Z., who diligently assisted me in finding exactly what I wanted to purchase for my apartment. His follow-ups were great without being salesy. I love Ashley Home Store and its products to begin with, but with a sales representative like Jonathan Z., it made my furniture shopping experience much more pleasant and effortless. Thank you!
My sales associate Rachel was super helpful from the second we walked in the door. Never pushy, and it took multiple visits for me to come to a decision. I’m looking forward to my new bedroom set!
I walked in today, got all the measurements I needed from Sharon - went home and checked to be sure the bedroom set would fit and it does. I returned and ordered my bedroom furniture. Sharon was absolutely amazing (as was the other staff I was laughing and joking with while making my purchase). I love the store, I am coming back for another dresser and a must have table for my dinning room. Thank you Ashley HomeStore Riverhead (& Sharon).
I was disappointed. The store was very moshed together. Looking for dining room chairs, and they were mixed in throughout everything else in the store. I described what I was looking for to the sales associate and she then took me around the entire store the long way towards what I had described. Normally, this would have been a mild annoyance, but I had my mother with me, and she has difficulty walking. She even had her cane with her, but this didnt seem to deter the associate from giving me the unofficial tour of the entire inventory first. Also, for the prices, and the fact that I was going to be living with my choice, I wasnt happy with what was available that fit my current home decor. I honestly wouldnt go back.
*~*BEST STORE ASSOCIATES EVER*~*I have shopped many furniture stores from Southampton to Coram and I was afraid of big name brand stores and their prices. But this store is hands down the only store I will shop in moving forward. Please ask for Patrick or Tanisha!!!! They are a G_D send!!! (Thanks for the hooks)
Ordered a bed for my daughter over a month ago and still waiting. I understand the whole Corona issue, but the order has been postponed multiple times. Their phone service is terrible, anytime you do a search for their store phone number it ends up giving you a phone number in New Jersey. Whenever I call the Jersey number there are always 16 callers ahead of me. Why cant I simply talk to the store where I ordered the bed from? They also lack the ability to text and receive texts, which is a must nowadays. If I could give zero stars I would.
To start, They have some nice furniture but getting anything from here is not worth the headache and frustration.I ordered a bed set, a sectional (couch) and a TV console with a firebox. Because of availability I was told it would be delivered in 2 deliveries. Which I had no problem with at all.Delivery 1 would be the bed set (minus the night stands) and my couch set (minus the ottoman).Delivery 2 would be a month later and be the rest.When I received my first delivery it was missing half of my sectional. They said they didnt know why it wasnt delivered and it will be added to the second delivery. And then said the Firebox is delayed and will arrive in another month and be in a new 3rd delivery.After receiving my 2nd delivery. half those items where missing. Now I will be receiving a 4th delivery of my nightstands and TV console that was supposed to be in that 2nd delivery.So currently I am still waiting on half of my furniture I ordered.Now to add to all the frustration of getting deliveries with missing pieces and having to get them in extra deliveries. The Sales Rep that your assigned to work with through all this has been impossible to contact. I was giving the business cell of another sales rep/ manager to work with getting my 2nd delivery who was also impossible to contact.Just to warn anyone purchasing anything here. Their purchase to delivery system is a nightmare. When you buy something you then have to wait for it to become available, then it gets assigned to your order and reserved. then it gets scheduled for delivery. Your items can be reserved at all different times sometimes months apart. Your sales rep is supposed to communicate with you through the process on when it will be available, reserved for you and when to schedule delivery; Which mine never did. On days I was told to call the business cell (youre given) he wouldnt answer. So I had to keep going into the store to check availability on my items and to schedule the delivery. And Items I was told was available and would be delivered ended up being missing from my deliveries.On top of that I purchased a mattress that ended up being delayed for 2 months so I return it way before the delivery date. But they couldnt credit my credit card that I purchased it on because the sales rep added it to my previous order which went on their credit line. So they had to credit the interest free credit line for the mattress and leave the $1500 charge on my credit card where it was charged on.*** update 12/27/20 : WAs told my nightstands would be delivered and was scheduled for the 26th. Never received them. Called and was told they dont know why and the next date they will be available is the 30th. Unbelievable....
ADVICE - SHOP ELSWHERE. Sketchy at best. The red carpet treatment you get from the sales staff in store ends as soon as they’ve made their sale. They may text you to solicit a review, that’s before they’ve even shipped your merchandise. Glad we waited for delivery before reviewing even though we had good expectations at that point. Good luck if anything is damaged, example $6k worth of furniture and they won’t make good on a lamp shade that arrived damaged. And just give up if you are not satisfied with ANYTHING. Also don’t waste time going back to the store. They just refer you to the 800 number and you’ll waste enough time with the 45 minute hold queue. Shame, we would have bought so much more in future but they’re inability to even call back when they say they will shows their disdain for the customer. And every rep has a different story so have fun sorting that out.ADVICE - SHOP ELSEWHERE
Amazing experience! It was our very first time investing in new furniture. As soon as we walked in to Ashley Home Store in Riverhead, we were greated by a knowledgeable sales associate, named Jessica. Jessica listened to our idea of how we wanted to create our living room space. She jot down some of our vision....and the journey began!!!!! She was so well knowledged about Ashleys brand, products, shipping, and of course, their Worry Free Five Year Warrenty!!!!! Which , for me, as a mother..... is a true relief! To know that we have that safety net, while raising 3 young, rambunctious children, our furniture will be completely taken care of, and replaced, with zero worries! Jessica worked diligently with us, until we found the perfect living room set! What a dedicated sales associate! She spent hours with us and didnt skip a beat!!! I would definitely recommend Ashley Home Store, in Riverhead, for your next purchase!!!! Especially with Jessica! She made our entire experience amazing!!!! Will be going back to see her for our dining set!!!!!
Neil was my salesman and was awesome. Very knowledgeable and friendly. Highly recommend dealing with him. Thanks again
I spent several thousand dollars on a bedroom set with Ashley. Both the bed and dresser came damaged. It took over a month for replacement parts to come in, and when they did, the replacement part for the bed was the wrong color. Ashley refused to send the correct color for the part because it is under the bed and most people wont see it anyway. Worst customer service Ive ever experienced. Do not order from this store. There are plenty of other places where you can get your furniture that treat their customers better.
Coralie was great to work with and very helpful while we were picking out an outdoor furniture and dining set. We can’t wait to enjoy our new furniture!
Craig was AMAZING!!! He was at the computer for at least a half hour trying to get us our chairs and eventually did it! Couldn’t have asked for better customer service. And they even gave me a chai latte when i left. 10/10 would recommend Craig.
Great experience even after sales.
Love love love Tenisha Rodgers. She has been so helpful on multiple purchases from the Riverhead Ashley location. I have been happy with all of my purchases and will go back for more!
Coralie was so understanding with all of our needs and wants! We will only ever go to Ashley from now on for sure! Thank you for everything! Amazing service!
Coralie and Natasha were excellent! Both were very knowledgeable, patient, and a pleasure to work with.
Couch was supposed to get delivered in October got pushed to November. Delivery day comes and it doesn’t fit through the doorway so they want to charge me a fee to get it assembled in house. When they never brought up the measurement service before I bought it.I had to call them two days in a row they never called me. Horrible company, Horrible service, horrible store, stay away! Just want a full refund taking my business somewhere else.
My experience at the Riverhead store was fantastic. All staff are easy to work with especially Khadijah and Tenisha. I also had another staff member assist me with finding the proper mattress he was knowledgeable of all the products they sold and didn’t pressure you to buy any products, I have for gotten his name but he was fantastic too. I recommend this store
I went to Ashley Homestore in Riverhead yesterday to check out recliners for my husband. I was met by Peter Schwartz.I told him I was looking for a small profile recliners. He knew exactly what I was looking for. We purchase two, plus a sofa.Peter made the process of buying furniture easy. He provided valuable input and easy comfortable, customer service.
Went to Ashley furniture Riverhead location to purchase a mattress. Walked in to meet with a beautiful sales person Jessica. Not only was Jessica very knowledgeable about the product and sales but she wasn’t pushy and didn’t push to sell me stuff I didn’t need. One of the best experiences I’ve had in a furniruratore. Go to Jess she’s the best
Ken was amazing helping us with our purchase. We will definitely come back to him to buy our next home furniture purchase.
My wife & two kids stop by the New Ashley in Riverhead. We were met by Vince (who by the way made us laugh right away). Vince then introduced us to the Senior Sales Manager Jonathan Zaldivar. We were blown away with the high level of service that he provided us with. Snacks for the kids- Starbucks and sweets for the wife and I. We’ve never purchased so much furniture without having a PUSHY sales guy- Raymore! We’re fortunate to have dealt with Jonathan & Vince. It didn’t seem as if they sold us anything, despite Jonathan strategically answering all of our concerns. Jonathan commended me for being coach and my wife for being a nurse. He educated us on how Ashley is out to make a positive impact on our community!! Hope and dream program allows his store to give and deliver a bed for a child in need! Wow! Although we purchased a mattress a year ago, he proceeded to show us some new and awesome technology he has in his store to fit a mattress to your exact comfort level. So people, if you purchase a mattress, your basically providing a kid in our neighborhood with a bed! All in all Great service, great pricing, great everything. Thank you ASHLEY FURNITURE & Jonathan Z.
First of all I would like to thank my sales associate Bri, for being so helpful as soon as I walked in the store. I explained to her that I didn’t want to be pressured, and she was so polite and respected my boundaries regarding that. I was pretty annoyed while talking to Bri, another staff member walked over and interrupted our conversation and tried “taking over” when Bri was fine to begin with. Now to my couch- I picked out a sectional In the store, and the softness is basically nothing that I received. A call to customer service got me nowhere. They basically told me it has to be “broken in” which I highly doubt. I will not be purchasing from Ashley Furniture again for this reason alone. I only gave two stars because of Bri, for the furniture store alone, I’d give zero if I could.
This is the place AND Jayce is an Ace!! Riverhead NY store is a must visit if your in the area and contemplating furniture purchases. Ask for Jayce. Trust me. Class Act!!
Jayce was patient, helpful, and so informative. It was a great experience and I will be back to see him!! Can’t wait to get my new furniture!
Neal and Coralie were absolutely amazing. I am very excited about my new couch- go see them ASAP!
Ken and Jayce were premiere salesmen. They were informative and not pushy. They helped with the perfect sectional couch for my home.
Coralie & Samantha are Amazing. We came in for 1 item & ended up buying 4 in a weeks time. Thank you guys so much, well definitely be back for more.💖
Bought a living room set while visiting my parents this Labor Day. Set arrived damaged after waiting home for the 4hr delivery window. I was given a second delivery date for the showroom quality merchandise as they put to be delivered and they NEVER SHOWED UP. Gave me a 12-4pm delivery window and then called at 6pm while I was at my daughters swim meet to say they were in front of my house. Dont waist your time asking for delivery charges to be refunded for the HORRIBLE SERVICE. The corporate office will tell you to call the store, the store will tell you to call corporate. All you do is waist time on hold for hours. I need furniture for my den and basement and will not be shopping here ever again. Go to Raymore & Flanagan bought stuff from them and everything went smooth from sales to delivery. Now I get to set up a 3rd delivery date from this horrible customer service company!
Tenisha was a delight. Had a very unusual situation and she work diligently to make things right for me. I wish all sales people could be as wonderful as Tenisha.
I had a great experience at Ashley HomeStores Riverhead location. John greeted me within minutes of my arrival and he proved to be very knowledgable about all things Ashley furniture. Im glad I stopped in!
Loved shopping at Riverhead store. Joe C(Christod) couldnt have been more helpful. He really took the time with me to pick out my living room set. Colors, pieces etc. Cant wait to get my furniture.
John was wonderful and extremely knowledgeable. They provided us with a 5-star experience while we browsed and tested various pieces on the floor. They even offered refreshments! Finally, the store was spotless and welcoming.
Fast and efficient service! Understood exactly what I needed. Beautiful piece, nice quality! I’m very happy with the Riverhead location!
Very good customer service! My mother and I dealt with Craig. He was a tremendous help and a pleasure to deal with. Great salesman and a nice guy.
Neal is your guy! Absolutely 100% fantastic. Knowledgeable and straight to the point. Wonderful easy experience!
Craig Rissland was so amazing he was very patient and helped us with everything we needed from Ashley Home storeI will rate Craig 5 ttttt Stars and also rate him 100% Thank You Marguerite Flynn
Jayce was great! Very helpful and patient! Thanks again!
Furniture can be very stressful but my sales woman Racheal made my experience so easy and i actully had fun (not a Shopper or have N eye for design. Well she did is all. Extremely honest on what goes and do not. Great eye for design. And a smile from ear to ear...Truly a compassionate person that takes her career very seriously. Thank you so much. I cant wait to recieve my new living room and bedroom set
Had a lot of nice furniture but just a little expensive
Place is a fraud. Lie about delivery times. Awful people. Disappearing deliveries. Lying sales people. Don’t order anything from them. They have NO inventory and are just looking to take your money.
I purchased a nice blue sofa a couple months ago, and Im glad I walked in. All the staff are very attentive and friendly. Thank you Joe.C, you were a great help
Stay away, Made a purchase then decided to cancel order before delivery and deadline, Nothing but the run around on getting refund, Numerous phone calls, emails, letters no response or refund, Small Claims action filed for $1500.
Me and my wife experience at Ashley Home Store was awesome, especially having Patrick assist us every step of the way. Thanks alot!
Marissa helped me out, she was very kind and helpful, and gave me a good discount! Will shop here again in the future.
Very good store and sells people were so helpful! Great experience, highly recommend it!
Tenisha was very knowledgeable and helpful throughout my entire visit to the store. I will definitely be coming back in the future.
Great Experience at ashley furniture. Mathews first day and he was very helpful
Furniture is nice but dont like that you have to play lets make a deal for the price.... Buy it from Amazon for better price and free shipping
Matthew was very professional and worked hard to get us exactly what we wanted.
Very nice store & we had a great experience! The recliners we received are awesome!!
Dana was so nice and extremely helpful!
Extremely helpful and knowledgeable. Guaranteed I will be a return customer
Great experience. Joe helped me out, and he was so nice his service was 100 percent he’s all for his customers highly recommend!!
Excellent shopping experience,from salesperson Natasha to delivery,very satisfied
We had a wonderful sales person Rachel S. who helped us find everything. I’ll be sure to go back
Nice place!!! Great selection. Love this chair!!!
Had a great experience with Tanisha. She was very reliable and helpful.
Parked in a completely different parking lot for a different store, because youre in the same outlet doesnt give you the right to leave trash on my car. Disrespectful.
Really good experience ♥️
Excellent experience. Wonderful help Mike Hof was a delight and very helpful.
Craig was AMAZING!Super accommodating! A master salesman!
Do not go to the riverhead location there prices are extremely high I waited an hour and a half on grand opening for a hundred dollar gift card and I got a card that’s only valid for today and you need to buy something 599$ or more and I called and told them and they said they don’t careDO NOT GO THERE
Coralie was the best! Great customer service!
Jayce was a great salesperson.
Thank you Jayce for all of your help.
Thank you for all the help Natasha and Coralie!
Good service I think I got a good deal
They have a lot of furniture on display, not a lot of accessories.
Jayce was very helpful and polite
Great service, quality furniture
Lots of good things and friendly staff
Customer service the best
Friendly salespeople
As we entered Ashley’s Furniture we were happilyGreeted by Neil. He asked if we needed any help and directed us to what we were looking for. He gave us space and time to look at different choices.After finding what we were interested in Neil was right there to answer all our questions and give us pricing.We actually were only going to buy an outdoor patio set but we also purchased a bed frame with head board and foot board and a small dinette set.Neil thank you for you great customer service . We will be back to purchase some living room furniture.Sincerely,Stephen Hesler
Total reviews rating 4.6
153 Reviews for Ashley 2023:
Review №1
2022-03-05From the sales staff (marissa and jayce) to the delivery. Everyone was super helpful and extremely nice. I was greeted immediately with a smile, I didn’t feel pressured to buy and the sales team worked together to answer questions and make my first home furniture purchase less intimidating. I will be buying from this location again.
Review №2
2022-03-06This is the BEST customer service I have ever experienced in a home furnishings purchase. In fact, its the best service Ive received in all major home items shopping ever (that includes furnishings, accessories, electronics, appliances, etc.). Why?Jon and Coralie were friendly and down-to-earth. They felt like friends, helping us with our decision and provided the resources necessary to order. We first chose Ashley Furniture because thats where my daughter found her favorite bedroom set. We decided to purchase it, along with mattress for her, after our second visit because of Jon and Coralie. My husband and I even purchased a new mattress for ourselves, which was long overdue. I was impressed with the assistance with this, and even the availability of the cooling mattress protector and pillows!We dont buy furniture often. Weve been living with many hand-me-downs to this point. Its a major decision, but we felt confident that we received the BEST deal, BEST quality and BEST service. I am extremely sensitive when it comes to salespeople. So, this was lovely for me. We will definitely be back when its time to buy our new couches in the near future.Thank you!Melissa
Review №3
2022-02-19We recently visited the Ashley location in Riverhead and had the most pleasant experience imaginable! Neal was our sales person, and I can honestly say that working with him to design and purchase our new sectional was like working with a friend or family member. Not only was there no high pressure sales tactics, but Neal was extremely patient, courteous, and accommodating. Management was also flexible and supportive, and I would highly recommend using Ashley for any of your furniture needs.
Review №4
2022-02-13I have ordered from Ashley’s furniture multiple times in the last few months and have worked with Marissa, she has been awesome! Great communication and she makes sure you are well informed through out the whole process. Look forward to future purchases through her!
Review №5
2022-03-27I am without words as far as the knowledgeable, professional service I received at the Ashley Riverhead store.My salesperson (Cathy) went above and beyond to make sure I found the right accent chair for my home.The first phone call to the store was unusual because Cathy actually was listening to what I was looking for and was confident that she could help me.She was extremely patient and determined.I can highly recommend this store for their product knowledge and professionalism.I am now on the search for a yellow love seat, Cathy said she would keep an eye on whats coming up in the future.Thank you again Cathy,Carolyn.
Review №6
2022-03-01My mother and I visited Ashly store in riverhead. We were immediately welcomed by Neil who was very helpful and nice. He immediately pulled a tape measure out of thin air when I asked for one and left us to explore the store without any added pressure. When we found a sofa we lived he was there to expedite the process. He was very informative and knowledgeable and I would highly recommend this place for any future furniture purchases.
Review №7
2022-04-27Got a great deal and the staff was super friendly. Delivery was on time and furniture looks great. Ive always liked Ashley furniture quality. We upgraded from our Bobs furniture which was on its last legs not even ten years old. These pieces will last us decades.
Review №8
2022-05-27Shopped at the Riverhead, NY store. My husband and I were welcomed, given time to browse on our own and then Clerk intervened when we questioned him. Jorge was helpful, personable and knowledgeable about the living room sets we were looking at. We ordered our sofa and love seat and within a week, we had delivery and presently are very pleased!
Review №9
2022-04-13My experience was excellent. Our Sales Rep was Marissa and she knew everything we needed to know about the sofa bed we bought. Any question we had, she had the answer. It was very easy and pleasurable. She is an excellent Sales Rep.
Review №10
2022-03-16I recently had to purchase a power lift chair for my mom to be delivered to her home. I live out of the state so I called the store to help and assist with this purchase. Neal Riske was the sales professional who assisted me through the entire process. He was fantastic in every regard as he dealt with my mom directly to make sure everything went smooth which can be a challenge when dealing with an elderly customer with physical challenges. If you have a similar scenario or just need a sales person you can trust, Neal is your man at the Riverhead, NY location. Thank you NEAL!!!