Wheelchair-accessible entrance
Yes
Aspen Dental in Auburn
Categories
Location on the map
Auburn, Cayuga County, New York, US
Accessibility
Amenities
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 315-252-8500
Site: https://www.aspendental.com/dent...
Site: https://www.aspendental.com/dent...
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:9AM–7PM
- Friday:8AM–1PM
- Saturday:Closed
- Sunday:Closed
Other Dentist Nearby:
Aspen Dental in other cities:
Comments (176)
My consultation appointment went well. I was told all of the work I needed done and was given the layout of what my insurance would cover for all and what I had to pay out of pocket. I paid my portion in full to begin the treatment plan. I went in with an infection on my right side. They took care of the infection but my second appointment was for my left side which was in no quick need of repair like my right. Before my fourth appointment, I was called 4 times to change my appointment because of scheduling errors. I was scheduled with the dentist and not the oral surgeon. They called me 2 hours before my scheduled appointment to tell me that they had to change it yet again for an hour earlier. I went in for the extraction on my right side. At the desk, I was told that I owed $181. I questioned it because I had already paid my portion in full before the work was done. They told me because of their mistake of making the appointment with the dentist and not the oral surgeon that there was a payment difference. I was told the night before the difference was only $38. She said the print out the gave me was only for my left side. I told her that was not the case because the extraction was listed on the print out and my right side is what I came in for. I told them that I would rather cancel the appointment because I should not owe anything more to have all my work completed that was discussed in my first appointment. There is a huge lack of communication with staff and I do not appreciate an appointment being changed 4 times in a two week period at no fault of my own. I will not be back. I am now in search of a new dentist and practice that knows how to schedule and bill correctly. I do not do reviews often but the fact that I keep getting asked to pay a bill that was paid in full is ridiculous.
Everyone was very nice and professional, they really knew how to help me with the issues I was experiencing with my mouth. We have set up an whole care plan on getting work done on my mouth and I’m excited. In which I’ve never experienced. I say if your looking for a dentist try them you’ll see.
Everyone was so kind and sweet! super fast service.
My wife and I have been to Aspen Dental in Auburn and Dewitt. We prefer Auburn as its relatively close to our house and we were not made to wait around for appointments, as we were in Dewitt. The Auburn office makes it easy to get an appointment. Prices seem relatively reasonable, given our weak insurance. Staff and docs are on the young side, friendly, quite competent.
This was easily the worst dental experience I’ve had.The doctors who attended me were great and explained to me what was going on with my wisdom tooth. However, because I had two different doctors attend to me and there was apparently no communication between them, one of them prescribed me medicine that contradicted what the other said, something that I didn’t realize until I arrived home.After I was examined, a receptionist sat down with me and told me my treatment options. After making me wait because she had to text someone, even though I’m right in front of her, she told me she recommends that I get all 4 of my wisdom tooth pulled out, even though 5 minutes prior, the doctor explicitly said that I should only remove 2 of them.The doctor said that I can ask the receptionist any questions about my treatment/condition and that she would relay them back to her, but after I asked her some questions about the medicines I was prescribed, the receptionist took her best guess at explaining to me what they did even though it was apparent she had no understanding of them. Finally, I asked her to send me my x-rays, and she promised she would email them to me, but never did (I had to call).
I hadn’t been to Aspen in 4 years because I lost my insurance. My partial they made had just broken a tooth. They immediately did extensive X-rays only to tell me I have two anchor teeth that are loose and another partial can’t be made. I’d need full dentures on top. This used up all of my dental allowance for the full year and this is only January. I feel the upper X-rays were not necessary to determine this and my out of pocket would have been a lot less than $1800 for extractions and plate. The dentist made me feel very small because I needed a whole upper plate. She didn’t even clean my teeth. I have all my bottom teeth.Technicians and assistants were great and efficient.
Unprofessional and tacky for a doctor’s office!! Paige the receptionist is rude and needs a little training in customer service. Went there for my 3 pm appt for a cleaning that PAIGE and I confirmed over the phone a day prior. Upon arrival they could not find me in the system. Paige then said the appt was canceled. Luckily I had the vm that she left, so I played it ( she said that was her voice ) and ask who canceled it when I confirmed, I was coming today. She claimed I made the appt with call center etc. But she would still let me keep the appt. Then I was asked for my insurance, handed it to her, she said they don’t accept that insurance. I said when I made the appt the lady even took the insurance card number down. And I was called to confirm and no one realized that? She overall had a nasty attitude. Not fit for customer service. I hope the dentists read the reviews and see the behavior of the receptionists that are dealing with their patients. The same patients that is keeping food on their table.
The Aspen Dental that I went to was absolutely wonderful. Everyone was very very nice, and very very thorough. I have a fear of going to the dentist but they made it so easy everybody was very relaxed and just made you feel like you were someone who had been coming to that practice forever. Help me get everything in order even financing I cant say how wonderful everyone was and I would absolutely recommend them to anyone!
It had been many years since I had gone to the dentist, yet found myself in need of treatment asap. I was fearful because of a childhood experience to later in life heighten my fears as a dentist had caused even more damage. When I called the Auburn location I was immediately given an appointment. The whole staff from my phone call to end has been AMAZING!!! I now have my permanent teeth and can say the whole process was great! So great my husband has gone and now our two children will be switching over also. Thank you everyone... you are the BEST!!!
Avoid, unless youre interested in take-a-number dentistry. If you have an appointment, you should receive service at that time. Well be taking our business elsewhere.My girlfriend had what we understood to be an emergency appointment scheduled here today for a cracked tooth. She arrived, called to indicate she had arrived, and was left on hold for ten minutes. She had been told she could complete the paperwork in advance and bring that with her, which she did—the receptionist today told her that was incorrect, and shed have to fill out the paperwork again digitally. She was then told after completing paperwork it would be a long wait for the first part of her appointment, and then an hour and a half wait after that to see a doctor. I have never encountered a wait system like this: if you have an appointment, you have an appointment. My girlfriend did not have hours of time to wait before *maybe* getting the service she needed (which is why we made an appointment), and left.When I called the receptionist to inquire if this is how they typically do business, she lied right to me, telling me my girlfriend was 15 minutes late (she was, in fact, on hold waiting for who I imagine was this very same receptionist). The receptionist also said she told my girlfriend appointments like this typically take an hour and a half; *that* is a different thing than a long wait followed by one and a half hours before being able to see a dentist, which is what it sounds like my girlfriend was actually told at the time.Again, avoid, unless youre interested in take-a-number dentistry. If you have an appointment, you should receive service at that time. Well be taking our business elsewhere.
Very nice staff. Treated me well. Helped find the dental problem I was having that was making me sick. I would gladly recommend them to friends and family.
The Auburn office is amazing. The staff is pleasant and professional. The Doctor is informative and has great customer service. His patients are his number one priority. For years I tried to find someone who cared more about me than the insurance or money I had and I finally found that in Aspen Dental. I am finally smiling with confidence thanks to this office. Keep up the great work for you have changed my life and can continue to do so for many others!
I had a wonderful expierience with all the staff there. They were so nice and helpful. The Dr was great and very caring! I was afraid of dentists but he helped me through all if it. All the staff was amazing! I only had one issue, that was when I upgraded to the more expensive dentures the still do not fit right. I still have problems eating and they wont adhere to denture paste. I was hoping the more expensive ones would fit better. The Dr was nice enough to give me a free reline but it didnt help. I appreciate all the help everyone gave me!
I found the dentist to be young but very knowledgeable and determined. The staff was very courteous and professional. My extraction was eventful yet the dentist was determined to get all of the tooth. As unpleasant as a molar extraction can be I found the whole experience tolerable. I would Recommend the Dewitt Aspen dental office anytime someone needs dental work done.
I am a very nervous patient to begin with but the doctor was patient. He assured me that if I felt pain during the procedure he would get me more numb. Luckily he was fast and got me tooth pain free.This is my second root canal; I would recommend this place.
Went in with a toothache. Was supposed to have an extraction. No extraction after pushing hard on teeth that already hurt. Paid for before the tooth was even pulled. Left with an even worse toothache. Now i have to find another dentist and am in excruciating pain. Terrible.
Went in to get a broken tooth fixed. I was initially told my insurance was accepted. Then, after the x-rays, I was told that they wouldnt file it with my insurance company, I had to be reimbursed, and they needed $3000 up front in order to do anything. ONE TOOTH! At least I didnt have to pay for the x-rays. Their ads with the veteran still pisses me off, because I am also a veteran, and told them so, but they still insisted on the $3000 upfront. I dont have that kind of money to just throw around. If there was a way to give them no stars, I would.Oh, NOW you want to talk to me? I tried everyone that would listen to me in the building, and they kept saying, - Im sorry, but those are the rules/our policy. I cant reply to your answer, except by editing my review. I will call, but I will re-edit this with the results.
This place is a complete rip off! The “free exam and x-rays” are a sales tactic . This place is owned by a financial firm so they are all about money.The dentist looked at my x-rays and then it seemed he just counted my teeth and that was the exam.He was very unfriendly and non-personable.I had a cavity that I asked if he could fill and he said that I would have to do a deep cleaning first so I said fine.Then they bring you up to the front that you meet with a financial consultant or someone like that who is also very unfriendly and they were going to charge me about $10,000 for root canal’s that I am sure that I don’t even need!They also want you to sign up for a line of credit with them once they completely exhaust your insurance. They also try to sneak a charge for $135 for a toothbrush that you don’t ask for and $35 for a mouthwash that you also don’t ask for!I went home and called another dentist and made an appointment to go see them and they thought it was absolutely a palling at the amount of money that they were going to charge me and the fact that I am not in pain it’s kind of crazy if I need six route canals you would think that I would be in excruciating pain!They are scammers please stay away
I really dont like to go to the dentist. Its always uncomfortable for me because of the physical dental problems that I have. However, the dental assistants were very gentle in their treatment of me as was the dentist also so I can recommend them wi a clear conscience.
Everyone there was very welcoming and kind. The customer service was outstanding. I was Impressed with the level of professionalism and caring towards patients. I felt so comfortable and welcome it didnt seem like I was there to have teeth extracted. Everyone had a great additude with a smile. I was joking with everyone including the he dentist. I would definitely recommend Aspen dental to everyone I know. I am very happy I chose Aspin dental. I know this sounds weird but I am looking forward to my next scheduled visit.
I had a Crack in my lower denture and I got an appointment the next day, and they repaired the Crack and applied a new soft lining in less than 2 hours. The fit is excellent and everyone was polite and professional to me. My warranty covered all the cost. I also had free exam and x-rays as I had not been evaluated in about 4 years. Many thanks to all the team!
I had three teeth removed by a great dentist who was extremely professional and explained as he went about the task. He was extremely concerned that I was safe and felt no pain they will be my dentist from now on
Great staff, but felt rushed by the dentist, he was talking more to the nurse then he was me. But the girl who did my xrays was amazing! She explained everything she was doing an so nice, the girl who makes the appointments was great so nice an easy to talk to.
Quick appointment time, great talented Dentist, but unhappy with the cost, I selected the dentist In my insurance Network, but then was told by the radiologist it would cost me $122 out of pocket, but after all was said and done, I was charged $217.00.(with little explanation about why it cost that much)
I couldnt be happier with my experience. I made a convenient on-line after hours appointment for a dental emergency as a first-time patient. The entire staff was wonderful and I received excellent care. All procedures were explained fully and I was shocked how quickly I could be seen for treatment. I would strongly recommend.
Don’t ever go here unless you want to overpay and fight them to get your money back. My daughter needed 2 teeth extracted before she can have braces put on so I brought her here because her regular dentist felt uneasy doing it. At the consult I had to pay the full $133 even though I was told that my insurance covered some and I wouldn’t have to pay the full price. They claimed their computer couldn’t log into my insurance so I had to pay the full price. Not only that but they lost my daughters xrays and referral that I brought in weeks prior to her appt. They finally found them wherever and she was able to again be seen. Fast forward to check out: was told I had to put a significant amount down to “hold” her spot. So I paid half down and paid the other half the day of. I received my insurance statement from the consult and it turned out I overpaid by $105.10. I brought it to their attention and they said the computer shows “pending” so when it’s off pending the girl would contact me. I then got the insurance statement in and it turns out I overpaid by $480.40 for the procedure. I have made several phone calls to them and they tell me that it still says “pending” and that I have a refund of $50. I have called the insurance company and they told me that the claims have both been processed AND paid so there should be no reason why their computer says “pending”.The only good thing about them was ONE nurse who was wonderful with my daughter the day of the procedure. The dentist was rude and told me that if he couldn’t get the IV in then she’d have to go to the hospital to get it done. My daughter was scared as it was and he didn’t make her or I feel comfortable. It’s a shame that I’m most likely going to have to file a grievance claim with my insurance company and file a claim with my State Attorney Generals office to get my money back that’s owed to me.
Everyone including the office staff, hygenist, x-ray technician, dental assistants and the dentist were extremely accommodating and professional. All have great personalities and truly care about their patients.The service is top notch and they all are extremely proficient at their jobs. Pride in their work is obvious as they all take ownership of their individual roles to make their team a huge success. Best dental office I have ever been to.
I was not happy with Aspen all they care about is making money they dont care about how people feel about not have any teeth. I thought this was affordable place to go for people that could not afford to get dentures. I have a hard time getting a good job with alot of my teeth gone and not in good shape I wanted to get dentures and found out that I could not afford your price. You dont care about how people feel about have a good smile just the almighty dollar what a joke never go to Aspen again. I came there in pain and left in pain and disappointed. I dont recommend Aspen to anyone that dont have the money. Very very very disappointed.
My 2nd visit was very efficient and well done. I was very put off on the first visit. I had called for an appointment to get my teeth cleaned. So I was blind-sided when I was put through a complete X-ray work up and a quick dental viewing saying I had a small cavity. I had been there for almost 2 hours. Then had to meet with a financial person. It was a long unexpected process. Now all went well. Better communication regarding the 1st visit would have been helpful.
The staff was great and made me much more comfortable than I’d expect at a dentist office. The only complaint I had was waiting 15 minutes past my scheduled appointment after being told to show up 15 minutes early.
I have to say that the staff and dentist were great. However, I am a man without insurance coverage, so I jumped up and down when I saw the promise of a first exam and x-rays for free from the televised ad. I had a bad tooth and it needed to come out. I called and scheduled an appointment immediately. I was greeted nicely and told it would be a minute before they could get me in but that was fine since I had to fill out some paperwork anyways considering that it was my first time there. I turn in the paper work and low and behold Im being told that they needed $83 up front for the exam. Now I would have argued the point but I was in so much pain and my face was swollen up and I think they knew that they had me. I paid $83 dollars to be x-rayed and seated in a dental chair and have a dentist tell me I needed to be put on an antibiotic. I then went to schedule a follow up appointment and was told they couldnt even schedule me an appointment unless I paid 60% of a $274.50 estimate up front. I asked if they could schedule me and I could pay before the procedure but that was not an option. So I payed over the phone because the place was 40 minutes from where I live. I go to the extraction appointment and was greeted nicely once again and then was told that I needed to pay another $30+ and I was a bit upset as I was told that I only needed to pay the other amount and then was informed that it must have been a computer glitch. I was robbed by Aspen Dental of Auburn N.Y. for my free exam and x-ray. And then they attempted to rob me again on my next appointment. I dont recommend this place and I will never return only to get my refund of $83 dollars for my free exam.
I was reluctant to come to Aspen Dental with all the reviews i have heard but I had a dear friend of mine who came to Aspen Dental and she had extractions and brand new teeth. She looked wonderful after everything. So I decided to try Aspen Dental because my teeth were breaking off. When I came to Aspen Dental they introduced me to Dr. Ghosn and he gave me two choices and the one choice i chose was to pull my bad teeth and leave my healthy teeth. He began with impressions and I left with temporary plates upper and lower and anytime I had an issue, Aspen brought me in immediately to fix my issues. After a show time I got my permanent set of teeth. I am beyond excited because every time I come, they treat me with such respect and are so caring. Here in Auburn they are absolutely phenomenal . I would recommend Aspen Dental to anyone over and over.
Everyone from the secretaries to the dental assistants and the dentist were all very professional and welcoming! I would highly recommend the camillus/Fairmount NY location!
Aspen is fantastic!! Caring, professional, affordable and I have nothing but high praise for Aspen. They made me comfortable every step of the way. I am one happy patient. I actually can’t wait to go back 😁
Aspen Dental always tells me well in advance the projected cost of my dental work so I can plan ahead. The work has been excellent and thorough. They are friendly and when I have any financial concerns, theyve helped me plan out resolutions. I definitely recommend them.
Had the worst experience in my life. Right from the moment I walked in. The receptionist was very unpleasant, not personable at all. Appointment was at 8:30, I arrived 20 minutes early for paperwork, was not seen until after 9. My son broke his front tooth on Friday and in a bit of pain, let alone looked really wierd and I was expecting to get his tooth fixed! They only did an exam, told us he has Gingivitis, which no other dentist has ever told us...I doubt it. The only way they would fix the tooth is to go through gingivitis treatment of $800, which insurance only covered $400. Can you say insurance fraud and highway robbery. Needless to say we left there with out treatment, and will not go back, and will make sure we do NOT recommend Aspen Dental to anyone!
I have been a patient at Aspen Dental in Auburn, New York for a few years. I come in every 3 months to see my hygienist Nicole for my periodontal concerns. I recently just had my teeth cleaned. Nicole is great! Very gentle and kind. Every time I walk through the door the staff greets me with a warm reception. I used to be scared to go to the dentist, not anymore. Its actually pain free and the results are awesome. Thank You
I had caps for my front teeth and they fell out . I made an 8:45 am appointment with my regular dentist and he told me there wasnt anything he could do for me . He appointed me to Aspen Dental and said that they could do something faster than he could . Because I needed my front teeth lol . So I immediately drove to Aspen Dental and got right in without an appointment and by 4pm I had new front teeth. Im VERY HAPPY with the way I was treated and very happy with my new front teeth they look amazing thank you Aspen Dental for giving me my smile back
I went there because my pup ate my upper dentures...All the people at Aspen Dental in Auburn, NY were so great. They have a wonderful manner about them that makes you feel very comfortable. I am glad I ended up there. I can honestly say that I have a new dentist.
It was great Everyone was terrific. The work they did was excellent. The only thing that they didnt do was polish my teeth. Its been a long time since I have had my teeth cleaned. Maybe nobody does that any more
Great team of people that work here. AllAre very kind and the dentists are knowledgeable and take the time to explain what they are doing.
My appointment 6/27/2018 was my first appointment for cleaning in over 12 months, actually my second appointment. The last appointment I was given was Friday, 11/24/2017, the day after Thanksgiving. When I arrived at your office that morning I found your offices closed. That went well. My wife and I were subsequently given an appointment for 10:30AM Wednesday, 10/27/2018. We received a phone call from your office shortly after 8AM that morning stating they had several cancelations if we wanted to come in early. I told them we would be in at our appointed time. We arrived on time, there being 6-8 people in the waiting room. None of the overdone had appointments, yet each were allowed to take our appointed times while we cooled our heels. I finally saw service at 12PM. I can understand your need to utilize your services for people that cancel, but cannot understand that need results in the cancelation of my appointment and become a participant in a first come, first served event.
I’ve never had such an excellent experience at a dentist office. While I was up from NC visiting my family for Thanksgiving, a tooth began to be extremely painful. Dr. Ghosn was able to see me the very next day after I called. When I arrived each and every staff member in the office was caring and professional. I would highly recommend this dentist office to anyone and Dr. Ghosn did an amazing job in a very short amount of time. THANK YOU to the team at Aspen Dental! I wouldn’t have been able to eat Thanksgiving dinner without you.
My first time with Aspen. My dentist was so very nice and took the time to listen to my concerns. The lab tech took extra time out to fix a problem I was having with my partial plate. Overall, I will return and refere friends and family.
First off I dont think these should be displayed publicly and our names should not be shown. This is a complete turn off and makes me not want to go back to this office. If you would like a review then thats fine, but not public and not with the publics seeing the name of the person doing the review. Very unprofessional and very cookie cutter big box type and that is not what I am looking for in a dentists office. Privacy respect and a real experience with the doctor and hygienist would be nice, not next , next feeling like cattle being prodded along.
I left in more pain .they poked. X rayed. And then said I. Need too pay too have there other Dr look at it I feel like its all a slam to get more money out of me just wanted the bad tooth taken out he said it was bad but wanted the other Dr to look at it I wont go back to them and waist any more money telling me what I already know
They fit me in fast, thank goodness, were very friendly, understanding and professional. I adore the lovely lady that takes the xrays. She IS So sweet. My root canal went so well, and they made me so comfy that I almost took a nap in the chair. LolI am very happy with them.
The doc is great, they have many different payment options no reason not to go see them. Staff was super great as well, everyone has great attitudes. I have nothing bad to say about my past 3 visits.
I went to Aspen after years of struggling with bad teeth. Not that i didnt floss and brush i just got the short end of the stick genetically. From the 1st visit to the last i was treated very nice and not made to feel ashamed by the condition of my teeth. I still feel there is work to be done on my remaining teeth that were not addressed but sp happy to be able to eat real food agian. C Mumford
I am EXTREMELY ANXIOUS when it comes to Dentists. They recognized that immediately! They were FANTASTIC! Mary was so funny and me to relax as best I could. Thank you for the great experience! All the staff that worked with me were great! Debra Kellogg
Service during covid 19 is a joke waited 1 hr past appt time. Waiting area full nothing but im sorry. Had we been late you wouldnt of seen us!!! Get it together
Besides the technician that took my xrays, everyone else seemed very genuine and polite. They treated me like a real person, and were very clear about their payment procedures.Referred me to a great oral surgeon. :)
I am thee biggest denta-phobe in the world & im facing a ton of dental work... I was soooo nervous going in to my appt & I can not say enough about the staff at this location! They were wonderful & did their best to try to calm me down (big job there!) I’m way more at ease looking ahead to my upcoming appts!Thank you so much Aspen team in Auburn NY!
My name is Lynda J Hargett, and Im using the Locke Community Church computer.* Ive been visiting the Aspen Dental office in Auburn to have an upper and lower denture plate designed for me over the years. In my journey to Auburn office I always have been treated so graciously and professionally. There always has been a sincere concern for me and what is best for me through the dental assistant (lack of terminology) angels that cared to take the time to transform my lack into facial blessings. I just want to say I have come to dislike dentist and offices over the years because my teeth were a mess right from childhood. Im thankful there is people like I have met in Auburn to come along side of this patient/friend to increase my confidence in dental health. Thank You GodPS=Not just my care, but I hear Dr an assistance gently care for others in this office.
What a joke! Appointment was at 5:45p didnt get to see a doctor until about 6:20p. Went from room to room to room. Reminded me of a chop shop! And since when does the dentist care what my blood pressure is? They wouldnt just do the one thing I wanted done they had to print up a list of things that they think needs to be done. I would highly recommend you find a different dentist.
I am very dental phobic. All of the staff, from the dentist to the office manager, work very hard to make my visits comfortable. When I told them that the sound of dental equipment frightens me, I was told that I could use my IPod to drown out the noise. It worked and, although I am still afraid, I had my fillings with the most comfort since I was a teenager!! Thank you for being sensitive to my feelings and making my visit the best in years.
I am the type of person that was reluctant to go to the dentist out of fear. I bit the bullet and went. I now have the best smile and not afraid to show it. The Dr. and Staff were unbelievable. I had an immediate connection with all of them. Now I look forward to seeing them, they make me smile even more. They are professional and have positive attitudes. They make you feel good about yourself. They go the extra mile. When my husband first saw me with my new smile he said. “Shut the Front door”. Thanks to each and one of you. Minnie Mouse
I went in to the Auburn NyY office with a full blown infection. The office personnel was kind, caring and professional. Helped me find the right financing to fit my needs.Dr Ghosn was gentle, kind and listened attentively. He also explained the procedure that needed to be done, and other concerns. I recommend them highly
I have anxiety about dentists and they are not qualified at all to deal with it. Dr. Ghosn was extremely rude, I mentioned what tooth was hurting, he turned and told the nurse that I didnt want a full inspection, thats not what I said and before I could say anything else, he walked out of the room.
Aspen Dental in Auburn sucks swamp water. DONT GO THERE!!!! My sister went in to see about getting teeth extracted and getting a denture made. After a painful exam they told her it would be $8286 to have the work done. TODAY SHE WOKE UP HER FACE WAS EXTREMELY SWOLLEN AND SHE WAS IN A LOT OF PAIN. When we called the office they said to go back to the doctor that extracted the one tooth three days prior about the pain and swelling. When she went to the Auburn office she had no pain or swelling. They werent willing to take responsibility for her condition. And when I said so the so called manager on duty hung up on me. What kind of customer service is this.
I was able to get in for an emergency tooth extraction at the new Auburn location when my regular dentist couldnt fit me in.Everyone was very nice, and the facilities are very clean and modern. I would recommend.
I was very impressed. My appointment waiting time was minutes, 2 fillings that took only moments to complete and painless.Thank you Aspen Dental for taking such good care of me
I have really bad anxiety when it comes to dentists so bad I pass out.... All the staff made my visit comfortable even held my hand. When I became pale the dentist stopped and asked if I was ok..... even know the day I went it seemed very busy but he took the extra time for me. Five stars!!!!
I was very pleased with every employee Aspen Dental Albany from the time I walked into the door until the time I walked out. Everyone knew what they were doing and did it in a timely manner.
Was misdiagnosed by the dentist. Tried to upsell unnecessary procedures. Several of the staff blaintly rude. Dentist assistant Ukraine or other foreign accent very rude. Laughed in my face when I spoke up to question dentists misdianosage. Went over to beautiful smiles same week. Great service and dentist there said he did not agree with the dentist at aspen.
My visit at Aspen was sensational . The technician was friendly, open and showed professional care. She also give me good suggestions in self care for my teeth. I m
Everyone is very nice there great experience
I have fears about dentistry but I had a wonderful experience,everyone was professional & helpful. The surroundings werevery top notch. I was impressed. Thank you! michele c
Great people, too bad they cant spell my name after it was written down and they didnt bill my insurance properly. Cant afford to see another dentist now until I can get my insurance changed so I dont have to go to aspen again. Oh, I also received my bill they day it was due so I couldnt refute it.
The cost of services are far too as compared to other dental facilities, especially considering the poor coverage of many dental insurances. I was devastated at the thought that I could get the cause of my pain taken care of, but could not replace the teeth to allow me to still be able to eat the way I normally would.
They asked if I wanted a certain test done , I said no then they told me I should really get it . So. I agreed upon leaving they told me they I owed 30$ today for the test. If I had known I would of stayed with the answer NO
Everyone was very friendly and answered all my questions that i asked. Felt like they took care of me like i was part of there team. They took there time to go over and break down the financial part to make you understand better and to make you at ease. I will definitely go back.
Stay away from these unprofessional people. They don’t care about you as a customer; they just want your money. Ladies at the desk are very rude and cussing in front of customers. They will cost you a lot of lost time with their miscommunications. It goes all the way up the chain, if you could ever get ahold of them... go to a local dentist office; not a chain
Call 3 days before appointment with insurance information so they could call and get all the information. They didnt do it until i got there and delayed me getting the information. Told they would call me after I left once they didnt i had to call the next day. Doesnt seem like a big deal but one of the reason i hadnt been there in a year because of lack of communication and followup.
The dentist I had was the best yet. He was the first one to really explain to me and show me the xrays I hope he stays. I liked the young lady that took care of me first also. The one in between was a little ruff.
The prophy went well with better results and the dental hygienist was friendly and very complete. The final check with the dentist showed no problems -- good for 3 months.
I went to auburn site in NY,and I had to replace top plate and they made me a new set of dentures and they fit better then my old set.they were very nice people there.would recommend the Auburn site
The staff is welcoming and helpful. Celine is awesome! Definitely see to your needs.
Best dental experience ever!! Everyone was friendly, knowledgeable, professional & accommodating.. The entire facility was immaculate and their technology was first-rate
Always a great experience. Their professional, courteous and warm people. I always go in anxious and leave smiling. The doctor is also amazing
Staff was attentive and professional. Dentist was very informative. He took the time to go over my xrays and explained the procedures I needed.
The place is and has been very helpful. The only issue I have, is the lack of communication, I recently received a lower partial plate.. I received no explanation of how to take them out. I had a very hard time removing them
Worst ever ! Wasted my money, my time.. Its the Mc Donalds of dentistry. They will leave you broke, unhappy, biting your tongue, unable to whistle anymore, and likely take a few extra teeth for no reason like they did me ! Wheres the technology?? When will doctors/dentists listen to what we want done?? I felt very mislead, violated, mistreated, and then pushed away for the next joe...
The Aspen Dental staff are amazing. They went above and beyond. I Highly recommend Aspen Dental.
Great experience after the first time 3 years ago. Good to see new faces and people who take the time to make sure things are correct. Thanks to dr. Ghosh and Thomas, the lab tech! What a difference this time around!! Thank you so much for the extra time put in for me!!Holly Dumas
Kepps cementing my crown back on and it keeps falling off the same day. On top of tha they charge me $80 every time I go in to get it cemenented back on. I would give them zero stars if it was available
Quick and friendly, very efficient! I will definitely be a repeat customer!
There prices are just too much they get $300 a tooth for extractionthe Dentist I was going to was about $80 for a tooth extractions they advertised $399 for a denture upper or lower and about $1095 for a partialdenture they quoted me over $4,000 :( hell no I would not recommendAspen Dental Im on a fixed income with no dental insurance who canafford to go there, not an average person.
I love the staff! A great group of people. Very friendly and clean office. I have been a patient of theirs for many years and wouldnt go anywhere else!
Everyone there was fantastic . Wonderful customer service , friendly smiles made fell at ease and comfortable. highly recommend
Great staff make you feel like family they are all very professional and they do a wonderful job , no matter what it is theyre doing from dentures to fillings to cleanings its always been a pleasure
Going to the dentist is one of my least favorite things but I dont mind so much here. Everyone is so friendly and they make you feel comfortable.
Quick and friendly service! Staff is very welcoming. Waiting room very clean. Services options and financing available and thoroughly explained.
Very helpful in my visit. Had new dentures made fit very nice with no problems . Very friendly staff. Thank you.
Staff was friendly and courteous. They explained what needed to be done and explained my options. It was a very comfortable experience.
I see a whole lot of comments from people who seem to not understand that the dentist is a Doctor! You dont get to decide what your doctor treats why would you get to decide what your dentist treats? Food for thought.
Didnt address the issue I had. Relief only lasted 6 hrs. Had to go through holiday weekend and out of state trip in pain since they didnt assess the whole issue.
Theyre okay. Totally incompetent when it comes to getting dental records when you change dentists. DO yourself a favor, if your military, and dont bother
Very efficient office, never had to wait more than 5 minutes. All the staff are extremely polite. Painless dentistry.
Charged Larry a lot for an Emergency visit, then told to come back next day for tooth extraction, and charged more money. Wouldnt exactly call that an Emergent visit!
Used to like this place now they just suck...AGAIN cancelled my apt after months of waiting after they cancelled the last one and again lied about notifying me!!! No solutions offered...2 days of taking time off from work and have to hear their boo hoo story of why they dont have hygenist....no way to reach corporate office...just loops back to this office...called my insurance company to complain...was able to get apt at another place in 2 weeks...and the already texted me back...so it is possible
Awful, went in because I had a broken tooth, wanted to get it fixed, they made me sit for an hour and a half before they told me they couldnt fix it, I had to see the dental hygienist first.... who was off for 8 days... so now Im still in pain every time I bite down, no help at all
Cancel appointments without telling you until you go in for what you thought was your appointment. I use to like going there but the last couple visits they dont have their stuff together. Never have the same people there. Pretty disappointed.
They never looked at me with disdain due to my teeth. They helped me choose a treatment plan and were very careful when completing it.
Very friendly people! Jessica the front desk girl is very POLITE and nice. Every one there is super friendly and I am looking forward to my future visits!!!
Amy was to get a FU call with a antibiotic to be called in,this didnt happen..she experienced a dozen xrays as a kid was in training and had experienced a lot of pain and anxiety as he did not know what he was doing
I had a great experience at Aspen dental. The staff is friendly and helpful. Completely recommend.
Efficient, business friendly explanation of options well defined. Will post more after appointments are completed. Cost is relatively affordable.
Everyone at the Auburn office is very nice and extremely professional. Thank you very much!! Kathy
From the initial phone conversation to pickup my bottom plate everything thing was professional. Perrysburg is a great office
Fast, friendly, efficient, and so very accomadating....just wish dental care was cheaper, especially for fixed income people.
They always work with my avilability & treat me very nicely. My visists are timely & they help me work with cost options.
Good service seem very professional and wanted to do what I wanted not what the doctor wants
Quick, fair prices, super nice staff
Everyone wore a mask and was very friendly. Social distancing was observed. Good experience.
Very friendly and professional, had a great experience, would definitely go back when needed..the staff was awesome..
They made me feel very comfortable and explained everything very well and answered any questions I had
3 words: HEAVEN ON EARTH
Very friendly and professional, I had a pain free and great experience with Aspen.
Would not recommend. Very bad rushed services. Provider was extremely abrasive and rough.
Everyone was very nice and understanding, they work with you to figure out whats best for you healthwise and financially.
Very friendly staff. Being a new patient the free X-rays and exam were a huge plus
The dentist was very good and the price seemed fair.
I came in with tooth pain and $196 later I left with an appointment for 5 days later and tooth pain.
I had an emergency. they had the skills, very professional,Clean!
Amazing, always go here since I was a child. They do very good work and are quick at getting things done
Everyone was super nice and the consult lady was very helpful
Took longer than expected but hadnt been in since before the COVID.
They are just great they listen and treat me like i am important will recommend to everyone
Awesome people and I love my new teeth thank you so much Thomas and staff great job
Great dentist and call assistants are very nice/professional.
Made excellent dental plan on the first visit. First class all the way
Everyone was very friendly. They do a professional job.
Very friendly and professional. The new building is very nice. Thank you
Had a great experience. The people there where great. And I would go back
They were friendly and courteous and got me right in when I needed it!
I like the staff and Dr. but nothing could be fixed at that visit. I thought to many X-rays
Things went well during my recent visit and I was pleased with the service.
Amazing staff...amazing results :) couldnt ask for a better smile😁
Very good staff, friendly, precise, makes it easy
Auburn aspen dental was a clean , cheerful and knowledgeable dental office.
Everyone was very nice and it was very clean
The experience was terrific and the staff could not have better.
Very helpful and willing to take the time to make sure I was happy and informed.
The people are very helpful and friendly I would recommend them to all of my friends
Great place they really take their time with u
Everyone is friendly and they explain everything they are doing and why.
Service was prompt, friendly, and thorough.
Welcoming, polite, everyone from receptionist to the dentist to the office manager.
This is one awesome place the people here are absolutely amazing ...
Horrible communication. No follow up whatsoever. Stay away.
The staff was friendly, positive and respectful from the beginning to the end!!!!
The Best. Smart. Professional. Courteous.
Very friendly.waiting time miminal.
Just a cleaning. No flossing, just the pick and rinsing.
Excellent service. Timely and courteous
Responded to my request
Everyone was professional and very kind.
Awesome . very friendly people !!!
Everyone was nice and knowledgeable.
Totally awesome people.!!!
Very curtious
Polite professional people.
Nice place
Worst dental service ever! I had one side of my wisdom tooth infected, the doctor came in with no question and no sentences, checked my infection teeth and then said I need to remove 4 wisdom teeth, I asked some questions including what was the reason for the infection he didn’t answer any of them and just told me to go to the check-out window, the check out staff was super impatient and unfriendly. Will never go to this place again for dental care, hilariously unprofessional.
Very pleasant visit. Went in for a broken tooth. They did not push a treatment plan on me.
Total reviews rating 4.3
176 Reviews for Aspen Dental 2023:
Review №1
2022-08-18It’s my first time back to a dentist and I’m glad I was able to see what was wrong with my teeth. I’m glad that the staff were nice to me. I did sign up for the subscription to save money annually but I am still very worried about my billing since I’m on a tight budget. I’ll still go back for fillings, root canal and so forth. It is my first time back in around twenty years and something must be done before I may lose all my teeth.
Review №2
2022-04-27Unprofessional service. Twice now in the last month they have texted me saying we need to reschedule my daughters appointment saying they arent going to be in office that day. These appointments werent scheduled online, they were scheduled over the phone- with a person. Stop scheduling appointments then a week out text me saying you wont be in the office that day. Only giving them two stars because I have had work done here in the past and they did a decent job. Get it together Aspen Dental in Auburn!
Review №3
2022-06-18The place is CLEAN and all the staffs were accommodating. ❤️ In addition, i like how they remind clients about the scheduled appointment making sure that you won’t forget it.. on email, receiving a call days prior and on the date.
Review №4
2022-06-15My partner went in because he broke a tooth and had an exposed nerve. He made the appointment as an emergency, and when he arrived, the staff spent several hours scanning and x-raying his teeth. They then told him to come back the next day for more x-rays (not even to have it fixed) and quoted him $2700 to have every cavity filled in addition to $200 more for the x-rays, which is not what he even went in for. It seems like Aspen Dental doesn’t understand the word emergency or what it means to fix a broke tooth. It was a huge waste of gas and time. With driving, it wasted easily 4 hours of our day and they tried to nickel and dime us. So much for an emergency visit.
Review №5
2022-07-28I read reviews before I made appt. I decided that despite many negative ones; I needed to go because I needed financing; which they did. On July 14, 2022 I went to my first appt. @Auburn location. I had a broken, decayed front tooth. They did x-rays and everyone was very friendly. After x rays I met with one of their rep(wish I had her name); explained if I wanted to try to save tooth I would have to go to a Specialist. I did not not want to go through the hassle and could not pay. I said what if I have the tooth pulled and a new partial made? She said that can be done. She obtained the financing for me, gave me a printed out total estimated treatment plan. She then gave me appt. cards for 3 visits. I was very happy I was going to have a smile again. That happiness was short lived. My next appt. July 19th was for the extraction. After taking me into the room and doing the very painful numbing; their Endodonist, B. Damlaj starting talking(whispering) with assistant in the room, and then they both left. A short while later they come back with a woman: I think might have been office manager. She said they could not do my partial and I needed to go to the specialist (Prosthodontist) they had talked about. I said I dont understand or remember them telling me I had do do that. Later I looked through my treatment plan and there was a referral form. I ignored it because I thought when I told them at my first appt. I would have the tooth extracted instead of trying for a crown: that the referral was a paper I could ignore. I mean I was given the treatment plan and 3 appointments for what needed to be done! They would not change their minds. I was very upset. I called them and asked for an explanation on why they could not do the partial. The response from Missy was Dr. Goshn does not feel comfortable about it. What the heck?? Then why did I get a treatment plan and appts. set up? She didnt know. I asked about another location and she said I could try. I tried Camillus. It was a NO. They are taking any transfer patients at this time. I said I am not transferring; I am trying to get done what Auburn wouldnt do. She said because I was in the Aspen system; I was considered a transfer. I could try another Aspen, there are not any close to me; I live in Cayuga County. At this time I am still trying to find a place that will do the partial and be able to finance. Only Aspen take Dental First. Because of Auburn Aspen; I have no teeth on the left side of my mouth, starting with the front one. Funny how they advertise how they want to give your smile back. They have taken mine completely away! I will never, never, ever refer anyone to Aspen. I am so sorry I didnt take the advise of the reviews. Do not go there. I feel like they did a bait and switch type deal. I will be filing complaint with the BBB, Aspen Corporate and the Attorney General. They should not be allowed to run a business.
Review №6
2022-08-19Not sure how much the customer matters. Got teeth pulled in Cicero yesterday and no one there is answering the phone. I contacted another couple offices and turns out the dentist isnt in at either of them or Cicero and was told to call here. The pain med prescription I was written isnt working the best and was told to call to get a new script if needed. Auburn refuses to write it because the dentist there hasnt seen me before, but they can clearly see Im a patient at Aspen and had teeth pulled. I get told to contact my doctor or go to urgent care/ER, my doctor wont be able to do anything because this is dental. Glad to get told to go give myself another bill that I dont need, what lovely customer service.
Review №7
2022-06-08So last month was the first time I had been to a dentist since 2008 , my tooth was killing me found out 3 of them need pulling .. the staff was amazing and answered all my questions and made me feel very comfortable.
Review №8
2022-01-29Staff was friendly and well informed. I was advised of what I needed, the price broken out in detail, the time frame and what to expect overall. Everyone from the office staff to the dentist took time to answer all my questions and going over my full treatment plan. I was pleased with everything they did.
Review №9
2021-10-10With having anxiety about going to the dentist from past experiences, I was at ease visiting Aspen! Not only were they patient with me but they were very understanding about my concerns and told me that it is completely my decision if I want the tooth to be extracted or to have root canal work done on. Whereas other dental offices in the past made me get work done that I did not want done. They even went through the insurance and billing process with me breaking it down by procedure and appointment for what i would have to pay out of pocket each visit.
Review №10
2021-09-29Would be more stars if this place cared about what you wanted. Example. I have front teeth falling apart and an abscess in my mouth and they refuse to do anything for the cavities until I pay for there 700$(after insurance) teeth cleaning. Like I understand having clean teeth but come the heck on. I’m telling you my teeth falling apart and the abscess is my concern and you won’t fix them unless I pay for the cleaning. No other dentist I’ve been to charges so much for a cleaning or FORCES you to do it first. So do what I ask you to do as I’m the customer and the customers are the reason you even have a job.