Kerbside pickup
Yes
AT&T Store in Middletown
Categories
Location on the map
Middletown, Orange County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Payments
Debit cards
Yes
Phone: +1 845-343-2434
Site: https://www.att.com/stores/new-y...
Site: https://www.att.com/stores/new-y...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
AT&T Store in other cities:
Comments (167)
Alyssa was faced with several challenges during the transfer of my account and maintained a professional, assertive affect doing her very best to provide CUSTOMER SUPPORT! She stayed on the situation until it was resolved and I couldn’t of been more appreciated.
Joel is a wizard! He was patient, kind, knowledgeable and helpful! Very happy with our visit, upgrades to our plan and new purchases! Can’t thank him enough!
Justin was great from the get go, got me in and out super quick. I upgraded my phone and it was the fastest I’ve been in and out of at&t. Great job hiring people like Justin, he’s an asset to your company.
Roosevelt was extremely helpful in getting me switched into my new phone quickly and easily. If I could give 10 stars I would!
Guys were fantastic. The transfer from our old carrier to AT&T was made easy through the crew. They were exceptionally professional and very easy to talk to. Answered all our questions. Would definitely recommend this store to everyone. Even learned my next cruise will be to Puerto Rico. Thanks to Justin and the Edgar duo.
Just wanted to share our experience with Justin at the Middletown NY location. My Husband and I found him to be extremely helpful and knowledgeable. We left very happily with a brand new iPhone
Had an amazing experience at this store. The honesty from Roosevelt and the assistant manager Edgar was very appreciated, they went above and beyond and I couldn’t be happier. Great experience, I highly recommend them.
Thank you to Justin and Edgar for helping us yesterday, they were very easy to work with. After explaining the transition process to one of their phone plans to us, we were able to successfully transfer both phone lines onto our phone plan with AT&T. Will return again when we can upgrade my phone.
I had a major problem with my phone iPhone 12 since June 2021. I’ve asked for help from professionals . I have even sought help from Apple support for 2 hours and they were unsuccessful. However I walked into the AT & T store and met the miracle work and professional genius Mia . Solved my unsolvable expeditiously with accuracy .Mia can only be an asset to your company. Awesome. Her assistant made my life so much easier . Very polite & professional. I do not know Mia nor have I ever met her . She’s honestly just a great worker.
Great customer service!!! Roosevelt was patient, knowledgeable, kind, and sooooo helpful! A+++++ and beyond service! When coming to this location, ask for him. I left a very happy customer!
Excellent customer service and know how Justin is very knowledgeable and professional thanks ATT
Excellent service. Highly recommend the assistant manager Edgar, he was able to set up my port from Verizon to FirstNet seamlessly. 5 stars!!
If you need help and a great and patient rep go to Roosevelt he’s the best ! He knows he’s stuff !
Darianna was amazing! Super helpful and knowledgeable. We came to her frustrated with our experience at Verizon and she provided a great service. We left the store switched over with 2 new phones. Definitely recommend!
Mia was our rep & she was beyond fabulous! She is actually now officially my go to if I need to go to the store in Middletown, NY! She has actually helped me a couple times now and Im impressed with the service! You dont get that kind of service anywhere today. Mia went above and beyond! Like she brought the magic as we say in the Shipting World, of personal shopping! Thank you Mia for spectacular customer service, helping us come back to AT&T and getting my son hooked up with the new iPhone. You made his day as awesome as a Christmas morning. God bless you girl!
GREAT EXPERIENCE. ROOSEVELT WAS SUPER SWEET AND HELPFUL. THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING. 🙏🏾 😌 CANT WAIT FOR MORE GOODIES 🙌🏿🙌🏿
The slowest ATT location in NY. I walked in for 5 minute thing and ended waiting for an hour.
Excellent customer service. Very helpful staff! Justin and Edgar (assistant store manager) thank you!!!
Chris and Daniel were so helpful. Chris even alerted me to a problem on my account I didn’t even know I had. Beyond helpful! Super grateful to them.
Daniel and Matt were super nice and helpful! Got me what I needed and were knowledgeable about walking me through the process and explaining the best options for me!
Darianna was so helpful, patient, and knowledgeable. I wish every customer service rep could be like her. She was so efficient in her job that I actually switched from Sprint to AT&T. Couldn’t ask for a better salesperson, she needs a promotion!
The employee Darianna was exceptionally friendly, well knowledgeable and very efficient. My experience was very pleasant. Her energy was refreshing. I am very happy with the service provided.
Awesome service never a problem when you come in and ask for help great customer service … salesperson Chris is really great thank you so much for your assistance
Our service was outstanding. Dennis was informative and helpful in so many ways. Because of his knowledge and friendliness we decided to buy two phones instead of the one we intended to buy. Thank you Dennis for all your help !!
Terrible experience when trying to change phone company. AT&T made it IMPOSSIBLE! Spend HOURS of frustrating calls week after week, multiple in person visits to this store that resulted in NO results. The manager promised to call after my last visit, I called him and left 3 messages, no return. They literally held the phone numbers/lines hostage for months costing me hundreds of unnecessary dollars and loss of time. VERY FRUSTRATING!!
We called ahead and found out they were not crowded so ran over without an appointment. Chris greeted us as soon as we arrived. He was very patient and helpful to a couple of non-tech-savvy customers. He knows his stuff, and represents this business well!I did not take off points, but as a person with back/hip/leg issues, the stores bar height tables and slick, high chairs are hazardous. Chris offered for me to sit on the couch, but then I would have missed the conversations he was having with my brother. I suggest you have at least one standard table and chairs in every store. Then, someone like me, or even a person in a wheelchair, could be comfortable.
I have been a Sprint customer for 16+ years. After accompanying a friend to this location and sitting with Gilbert, I decided to make a change for my entire family. We went back a couple weeks later, met with Gilbert again and switched to AT&T.I highly recommend it!!
The service was great. He explained everything and helped us get the best deals!
Had a great experience at this store with the manager Danny.. super knowledgeable and helpful.. real down to earth guy and makes you feel valued .. i live down in the bronx and whenever i need something i take the ride up to middletown because i know he and his staff will do right by me! worth the drive! thanks guys!
My experience was great! I didn’t have to wait at all, I’ve been a customer for over 10 years and I’ve never had a issue. The employees were very attentive, and professional. Thank you! I know people are quick to share their bad experiences but not so quick when the experience was good. Thank you!
Extremely helpful and fast, professional service. Extremely knowledgeable especially Edgar. I highly recommend them.
Edgar and Roosevelt were very helpful. I would highly recommend getting your next phone from AT&T.
Very pleasant to purchase/ transfer a phone. Staff very friendly and helpful.
My husband and I went in to upgrade our phones. The gentleman who helped us didnt provide much information on different phone options. At times seemed more interested of what was playing on the TV behind us than engaging with us. Came home and went on AT&T website and saw that the same phones that were given to us are only $5 a month opposed to the $20+ that we will be charged for on our bill. When I asked if we could receive a discount as Im an union worker, he didnt provide much help on how to go about it but just mentioned we would have to separate our phone and TV from each other as were direct TV customers. I felt as if every time we asked a question his answers were super vague. He also never took the time to help us set up our new phones. The entire transaction put a bad taste in my mouth. We stick with AT&T only because other service providers have extremely poor service where we live, its never for the customer service (or lack thereof) that keeps us loyal.
We walked in and we were greeted immediately. Alice took care of every question I had and got done what needed to be done. She was absolutely excellent at her job plus she was very personable and such a good person! Hire more people like her!
Roosevelt helped me set up my new samsung. He was patient, not pushy, very kind and knowledgeable. Would definitely recommend his services. 👍👍
My husband & I had a great experience with Darianna! She made everything go smoothly and She’s so nice, personable and attentive! I would recommend working with her 100%! ☺️
The staffs working ability is really poor. The first time there was a problem with my password, they couldnt solve it. The funny thing is that the supervisor thought it couldnt be solved. I went to the at & T store in flushing and helped me in 10 minutes. The second time I asked for the function of sending text messages to other countries. They couldnt solve it. I also saw a young employee quarreling with customers. He said if Wait impatiently can go out, the customer said I want to complain to your boss, he said to the customer, do you want me to take you? But there are only two employees in the store. The rest of them dont know what they are doing in the lounge. really dont understand how at & T can have such employees. feel that the director didnt fulfill his responsibilities
The manager and his coworkers were very polite and helpful
Daniel & chris were great help today , I definitely recommend them to anyone looking for a great experience.
I had a great experience today at ATT with Daniel and Joe. I switched my service today and they worked with me for an hour to do so with Google Fi. Despite no real person customer service at Google Fi. Joe and Dan knew what to do and got it done for me. I highly recommend them and this store. Its so nice to be able to speak directly to a person about my phone. I might add that I also got a free phone out of the deal, an iPhone 8. That was great!! Thank you guys!
Fantastic and love the service of the store! I enjoy working with the employees today as a team!!!
Daniel was very informative. He offers alternative choices and great price options!!
Stores listed hours were posted as being open from 10 a.m. to 8 p.m. which was not the case. We had a few questions about switching carriers and when we could pick up the phone that werent answered because the store wasnt open around 6:50 pm. When we were able to get in contact with an employee she was rude both times we spoke. In all i would prefer to shop online or anywhere else to avoid going there again.
We have received very valuable advise even though they didnt make a sale. They have definitely built up a good relationship with us for the future. We will keep ATT as our provider!
My visit to this store was great . I was seen within minutes of entering the store . The staff member was very knowledgeable and helpful . The staff member did not to to sell me anything but what I needed and knew everything about those items . I love my iPhone
Service was OK the guy Steve I dealt with was nice and knew what he was doing, but there was a girl that would greet you at the door she had a bad attitude and didnt do anything didnt catch her name but you will know who she is right away. Had at least 7 people in line waiting and she sat there scrolling on Facebook. Shes the reason for three stars..
My mother has a contract with them and we went in looking for help with her new phone and the lady there said she couldn’t anything. Every question we asked help for the answer was “no”or “I can’t do anything for you”...simply helping put a screen protector on that was bought, we had to take home and do ourselves. Ridiculous. Highly disappointed in the customer service there. Would not recommend to anyone.
Daniel was outstanding he was very informative and a pleasure to work with.
Brought in 2 international phones to purchase sim cards for. Rushing + anxiety ridden, customer service rep mistakingly gives me 2 tablet plans and proceeds to be baffled as to why the phones wont make local calls. Manager equally as confounded and of no use. Branch manager also present with little care or help. I had to call customer service myself, while at the store, to troubleshoot and identify that the mistake was that they had given me 2 tablet plans instead of phone plans. I should not be the one troubleshooting while you are the professionals. Proceeded to let the branch manager know my discontent for their lack of knowledge and he immediately became defensive citing the error as a machine error, rather than the human error of his employee. Left disappointed by their customer service on all levels.
Roosevelt was super helpful after 6 attempts in getting my tablet activated
Let’s just say I’ve been with Verizon since 7th grade and I finally decided to switch to ATT at the age of 30.I had a few issues here and there with Verizon for over charging me for data and it continued to happen so I finally left. It was hard to do that because I had been with Verizon for 17 years. It’s tough to try something new.Anyhow, the first day I started with ATT we put both SIM cards into our phones. My wife’s would not work at all. It just said “no service”. Mine worked but the data did not work. We called twice. The calls dropped and they never called us back. It’s very frustrating when your service drops while you’re talking to the people who are “giving it to you”. We were busy so had no time to call again but a few hours later my data started working. My phone has been okay. Calls still drop here and there and data is slower but I’m fine.MY WIFES PHONE STILL DID NOT WORK so she went to this ATT STORE to see if they could help us out directly because of our previous issues we had calling in. While she was there, she was told by a sales rep that HER PHONE WAS TOO OLD AND THATS WHY IT DID NOT TURN ON, AND SHE NEEDED TO UPGRADE. HE SAID THE NEW SERVICE WAS NOT COMPATIBLE WITH HER OLD PHONE.She called me and told me about everything and so I tried to call ATT main line again to see if I could get through. I was transferred to the “sales Dept” who originally told us we could use her IPHONE 6 with our new plan. I got through and explained the situation and was told that was NOT TRUE and that it just required a specific activation process. The agent activated the phone.Either the sales rep FLAT OUT LIED to try to make a sale or he DID NOT KNOW WHAT HE WAS DOING AND CHOSE NOT TO CONFIRM WITH A MANAGER OR SOMEONE ELSE before telling my wife that.The world is filled with scammers these days but it would be nice to not have to deal with them at BIG NAME BRANDS like ATT.
Dennis is always so polite, professional, down to earth, friendly and knowledgeable- we only go to him! He is one of the main reasons we stay with AT&T :)
I always have a great Experience at this location. We live in PA and still drive to Middletown JUST because their customer service is the best!!! I cant remember her name but our representative was especially awesome this visit!
This is the worst retail store I have ever been in. The employees do not care about you or their jobs. After 1 hour waiting we finally got help. To start they didnt have the phone they said they had on the phone not 15 minutes before. Then when I asked I was told I was wrong and must have called the wrong store. Then the employee who was pushing the insurance plan, repeatedly called all their phones crap and informed us that they would break. So finally when we got to the point of finishing up the employees tablet didnt work so he stated he didnt know what to do. So he proceeded to bang the corner of the tablet on the table and shrug for 45 mins. I contacted AT&T when I got home and strongly suggested that they retrain their employees. This was the worst retail experience of my life. Avoid this store and go to Best Buy
Ive recently switched to T-Mobile... AT&Ts cell service is pretty good, clearly among the top 3 carriers, but dont get fooled into the great combo price they offer when bundling with DirecTV - its literally the WORST television service Ive had in my entire life. Literally a few clouds and a tiny rain shower interrupts the signal every single time. Stay away from DirecTV!
Darianna was very helpful and patient with me, my husband and 3 kids. Loved chatting with her!
Avoid this store!!!! 3 hour wait time just to talk to a customer service rep. The door says closing time on Sunday is 6pm but the door was locked 10-15 before that time. Came back the next day, 1 hour wait minimum. For the last 10 yrs I’ve had AT&T service, upgrading my phone is ALWAYS a nightmare. Literally 3 people working in this huge store. One time I came and no one came from the back to sign me in. Every customer service rep they had working was in the back. Customers walking out the store, giving up hope of getting help. I’m one step away from complaining to the corporate office.
The place is understaffed, or alternatively I only choose to go there during their busiest times. I cant speak to the latter. Literally every time I go in there Ive got to wait five to fifteen minutes to speak with someone, very occasionally longer. Once I get someone they are invariably courteous and knowledgeable so that Im always satisfied with the outcome and annoyed by the wait.
Its the typical AT&T store. People just hanging around staring at Ipads or whatever while customers wait. Seemed that only one person was helping people out of the 4 that appeared to work there. Went in to purchase a new Iphone for my daughter. This is something I couldve purchased online but figured I was right there, so why not. This shouldve been a 15 minute ordeal. It managed to drag out over an hour.
Mike is wonderful person , he is very helpful. All the staff is cool . Would give them 10 stars 🌝
Edgar was very professional and helped me with all my At&T needs
The staff is great, knowledgeable and extremely helpful. AT&T is the best service. No dropping calls. Connection is crystal clear. Prices are reasonable and directv is an added bonus.
Chris had Great service, very friendly and knowledgeable
If I was rating AT&T Id give them 2 stars. This store in particular is nice. One of the managers Ive dealt with was great. The store is clean and well organized.
The place is clean not bad, just found it interesting when I wanted to trade my Moto z Force Droid for the I phone se, one of the gentleman mentioned that AT&T had the value of my phone for$47.00. When I know now its worth much more, $147.00 to be exact. Well AT&T supports the Liberal egenda, so that just tells me many interesting meanings of the company its self. Iam sure they looked me up & know for themselves now that iam a Republican & I hate Hillary Clinton, she looks like a Dike if you ask me, I enjoy the playboy lifestyle & beuitful women, so that tells allot about me as well, I have standards. Hahahaha.
Very unprofessional. Store number does not work so ATT reroutes the call to the call center. Just want to purchase AirPods it’s almost impossible to speak to a live person in the ATT store. What’s the point of having a store!
I got an iPhone X from this place and five days later the phone was responding and could not reset. Took it back to this place for an exchange and they said they couldnt because of store policies. They direct me to Apple store. Why would I get phone from them if I need to take my phone to Apple for repair or exchanged. Apple wanted to change the screen but I wanted a new phone. They said to go to an ATT store in Nanuet, NY in which I did and I explained what happen to me at ATT Middletown, NY. The manage at Nanuet said he would replace the phone with a new iPhone X. They earned my business in Nanuet. Thank you.
Horrible customer service. Minimum 1 hour wait time. Service reps have attitudes and refuse to greet you when you walk through the door. It was crazy seeing customers walk back out of the door after giving up hope.
People are nice but not happy with what at&t tries to do with theyre rules when you want to transfer over to them from cricket which its there lines they are to Experience so not going with them
Great store with knowledgeable staff. Joe Maida is a great manager, very helpful! Ask for Sam if you need help from a really good rep.
Returned a new phone within the 14days, no hassle. Friendly, fast service.
Never feel the need to write a review good or bad, but this place has motivated me to do so. I would give it 0 stars if I could. Dont bother wasting your time here.
Stuff was very helpful and very patient.
By far the best experience Ive had a wireless store. The store its self is big and beautiful. All the workers their is knowledgeable and great.
Never feel the need to write a review good or bad, but this place has motivated me to do so. I would give it 0 stars if I could. Dont bother wasting your time here.
I switched over from verizon, got a good deal . Customer service is great, Sales rep Matt is great at what he does!
The salesperson I had to deal with was totally useless with what I needed (not to mention the lack of personality or any pleasant attitude), but at the end he still wanted to push a tv deal on me.
Daniel was fantastic great service!
Costumer service was excellent and friendly. very professional.
Terrible service, the worst company one year of contract and I was disappointed, think very well before hiring a plan with this company
Large store, quite a bit to offer, was waited on quickly, but I had to contact customer svc for more info to answer my questions.
When you coming to the store they always responsive they get right to you and resolve any issue that you have great store to shop at
Roosevelt is super helpful!! Check him out!!!
Amazing customer service. Highly recommend this att location.
Great place to buy phones. customer friendly. Affordable rate plans and phones
Daniel has awesomeThank You
This store is always busy so dont try calling. More helpful than the mall location and a great bunch of new employees, very helpful and friendly.
Poor customer service. When I opened a prepaid the rep made me give my SSN, which I just found out I didnt need to. Worrisome!
Julio was awesome!!!! He got everything I needed done super fast!
Staff is friendly, however they never seem to have enough people on hand to actually help with questions or fulfillment of orders, be they walk-in or for pickup for an online order.
Rosevelt hooked me up. Thank you!
So unprofessional, put insurance on my new phone not thinking I would notice on my bill. BE AWARE OF THIS LOCATION!!!!!!
Isaac is the best! Really knows his stuff. Great professional service
Service at the store is great, phone signal is atrocious for the moon ed y a 2nd w to theyre supposed to be. Time to move on to the little guys!
It is always a pleasure to use this store the people know what they are doing and helpful
By far the best cellular carrier out there. The works care for my better interested and not there own.
Very uninterested sales person. Went to Best Buy for new phone instead.
Employee Anthony over there was super helpful making sure I got whatever I needed it without making me feel pressured
Purchase samsung tablet 6 months was not working and they would not replace considering that it was 6 month and they could not fix.
Went there to get a new phone all the transaction took least them 20 minutes i was so happy
Very helpful, ask for Dennis.
The wait was rather short and Dennis was a great help.
Antonio ended months of tech worry and lost memories! Thank you!
Disregard what the lady below said they are the best!
Mike .danny and middletown team are the best
Nice store but takes forever to get assistance.
Terrible Service - not to mention I have been calling the store for 2 days and no one answers.
Big place, have all the phones in stock, helpful service
Much better experience than at the Newburgh Location.
They always help me out when I go in there no matter what the problem is
Theyre quick and knowledgeable of their products.
It was a disaster and we are looking in to changing 7 phone line with different carry
This store cant pick up a phone for nothing like have respect for the customers that cant go into the store.
A few inexperienced reps here and a very long wait time.
Very helpful to the customer
Very nice an helpful customer service
There understaffed , rude , and a long wait In order to get help ..
Customer service was gtf great
Similar experiences at other mobile provider stores.
Great service
Julio is an excellent employee.
The manager is totally hot.
Terrible coverage and signal strength.
Grate customer service
Gentleman was very helpful
People treat u with professionalism
Rude service, never going back here again
Got me fixed and out the soor
Mike go to guy
Chris was awesome!
Friendly Clean Informative
Very Very Good Service
Love it great service
Friendly and quick help.
Cell phone store with various phones
People there have no clue.
Very nice and helpful
Not to friendly there
NFG
Great service
Poor customer service
Nice store.
Very helpful!
Very friendly
Fast service!!
Friendly
Helpful people !
I was attended by a very kind and attentive girl, excellent service from her. I recommend the store. 👍🏼
Im going to say it in Spanish, I recommend the service of the AT&T Middletown NY store... its the best, for a moment I forgot that AT&T is a big company, I forgot because Justin and Edgar made me feel like I was in a mom and dad business! Good job guys 🤩 I HIGHLY RECOMMEND YOU!!!!! ThanksThanks for your Fantastic Service!!
They have a very competent staff
Wait a long time, they dont take good care of you
Excellent attention
Roosevelt p, & Dan 🙏🏾
The wait is very long ...
Excellent
Burn place
Total reviews rating 4.1
167 Reviews for AT&T Store 2023:
Review №1
2022-02-26Thank you very much to Roosevelt for all his help. He was very helpful, patient, and understanding even as my fiancé and I had 2 young children with us. He was able to answer all of our questions and made us feel confident in our purchase. I definitely recommend this location and Roosevelt and looking forward to working with him as we plan on getting more products and services through AT&T.
Review №2
2022-07-15This is the only place I would ever go to for exceptional customer service and expertise. Alyssa was extremely kind, knowledgeable and made sure that everything I needed was taken care of before I left the store and she was super fast. I definitely recommend going here for all of your cell phone needs. Full five stars ⭐️⭐️⭐️⭐️⭐️
Review №3
2022-07-14My sister and I went in today to port our numbers over to AT&T, in & out in 30 mins doing both phones! Alyssa was great and she was a huge help! Checked for best plans for us and provided wonderful customer service. Thank you!
Review №4
2022-08-16Roosevelt was a awesome person to talk to he went out his way to see that we will get things done and really fast as well made me fell welcomed as well was a really down to earth man.
Review №5
2022-06-18Justin and Juan were wonderful to work with. At&t should make the process of getting new phones much easier on us and them.
Review №6
2021-05-15While the branch was helpful I do NOT recommend adding lines! After being a customer for 22 years AT&T would NOT allow me to drop the lines or leave their service! It took MONTHS of paying for the unwanted plans and multiple visits by everyone and MANY HOURS of phone calls before they allowed me to dissolve the plan. Their final screw you was an additional FULL month of fees for ONE last DAY because they refused to release the phone number!! I will NEVER go back!
Review №7
2022-08-16AT&T is 100% better than Verizon, better service, knowledgeable staff, I’m a former Verizon customer, but I’ll never return to Verizon, now that I experienced The services of AT&T
Review №8
2022-08-15Got ripped off for insurance on a phone that I pay on each mouth and then win phone broke oh we cant help you I would not recommend at&t to eneyone nothing but proplems sents Ive had them
Review №9
2022-03-06As soon as we walked in, we were greeted by a friendly representative named Roosevelt.He gave us plenty of time to discuss amongst ourselves and made the experience where we did not feel pressured at all.This was huge for us.Roosevelt was able to answer all of our questions, and treated us with patience and kindness.
Review №10
2022-04-06My sales rep was friendly, helpful, and very knowledgeable about what I wanted to do. I went to another location the day prior where I was there for hours and they provided little help and assistance. I wasted my entire day there.