Kerbside pickup
Yes
AT&T Store in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Phone: +1 212-528-3054
Site: https://www.att.com/stores/new-y...
Site: https://www.att.com/stores/new-y...
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
AT&T Store in other cities:
Comments (113)
Will was super helpful and so willing to get me the best possible deal. Very thorough in his explanation of everything can really caring of the customer’s experience. I highly recommend this store.
Very impressed with the speed and quality of service. Knowledgeable staff.I was able to resolve my hotspot setup at the store in 5 mins with clear explanations about the new plan and pricing.
Apple store forgot to set up my SIM card when I bought the new iPhone 12! I lost 18 hours of my life. AT&T & Kristina saved me in 15 mins. Nice to see AT&T cleaning up Apple Store’s errors!
So many people in the store! Oddly enough, I was the only customer. If you’re looking for a job and enjoy your friends coming in to chill all day, apply here. There was one employee here that helped me with “a secret tip” to find out my exact account balance, so that was nice.
I was very impressed with the service I received here. I was helped by Mario, who had dazzling technical skills and also exemplary customer care ability. The best balance of easy-going and professional! I really hope that management recognise that this man has what it takes.Thanks Mario!
Had to fight for 2 months for an erroneous “free phone” charge and finally ended up calling corporate in order to get an $800 charge reversed. The store had one person who tried to help, but having to fight for their mistake was extremely stressing and very disappointing.
It is clear that the staff here takes pleasure in their work. I have been an AT&T customer for about a decade and coming to this store for 4 years. They always go above and beyond. I went just the other day and a salesperson helped me put a replacement Zagg screen protector on my iPhone. I appreciate their advice and help very much.
I’m 100% sure they steal parts from the iPhone boxes to resell on the side . Bought an iPhone from them and realized some parts it came with were missing and they refuse to give me the item it never came with . Never going back to that store . They are more concerned with making a sale and having you sign up for things rather than complete a good service to their customs. When you buy a product the product should be opened in front of you ! It should not already be out the box when it comes to you and they should also show the customers what the product comes with . But they can’t do that because then they can’t make their money off the side pieces that come for free with the iPhone . Never again going back to this location .
I had a great experience at this store today I was greeted by one of the reps and was able to pay my bill as well as upgrade my phone to an iPhone 12. I can recommend this store for those that are looking for an easygoing experience.
I love coming here. We have a business account and they are always quick to help us explain our bill. My iPhone dies a lot so I come here to charge my phone. The sales team isnt too pushy which is rare because theyre always trying to push people to get new activations or upgrades. I recommend stopping in here if youre nearby and need help.
I was kept waiting 20 minutes by a saleswoman who didnt seem to be doing anything but fiddling with her iPad. When she finally helped me, it took her over an hour to add a line to my account. When I got the next bill, I learned that what she did was add a new plan with two lines, causing me to be billed for three lines.
Walk into store for plan change, stuff seems very familiar with all the plans, but the service didnt make me feel good. The senerio was: I sat there, talk and talk to a stuff, and there are 2 others stuffs are watching us talking like they wanna grab my money out of my pocket. The stuff I was talking to didnt give me any construction advice, he only give me some information about the plans. They do have knowledge of the services, but it is definetlely not CUSTOMER SERVICE. You have to think of me, the customer, you earn customers by giving them good advices, quality wireless sevice, reasonable price and respect! I am already considering to change supplier right now.PS: I am a 5 years AT&T customer and donate $$$70+ every month.
The staff were really friendly, and they have a really nice queue system. The plan I got was a 2 gig prepaid sim for the duration of my short stay in the states. No form of ID was required to obtain the sim, and it worked well in my one plus 3t.
I used to get a bonus 8 GB of data but this disappeared so I went in to ask why. They couldnt give any kind of answer as to why, but told me about a promotion of $45 per month for unlimited data. I was charged $65 with autopay. They then looked into why and said they werent sure but they THINK the promotion is only for new customers, so I couldnt get it. Very disappointed that they told me this AFTER I paid for the plan, because I wouldnt have changed to unlimited for this price
Toni was very helpful when I visited the store. Her service is top-notch! If you need anything from AT&T you better visit this store
My first phone was purchased from here and i loved it . it worked like a charm and mathhew a sales asssociate helped me with everything i had questions about . he was kind and generous and was honest. my mom and aunt bought there phones here and were satisfied as well
Mario was tremendously patient and helpful in transferring my phone line from Verizon to AT&T.
The customer service mgr was great. She couldnt make the correction b/c it was done in a different store and it affects someones commission. The company policy is commission over customer service.
Very good. Switched my wife and son from their Verizon to my ATT prepaid, it was complicated and I knew it would take time, but it all got done, the agent was patient knowledgeable helpful kind
Extremely helpful staff, the two girls who work there are really amazing and they helped me as much as they could.Would definitely recommend this place!
Really great customer service!!
We needed to transfer the ownership of an account between me and my friend. The staff Tarik was very patient when he helped to make the transfer. Tarik knew his business really well and he always had the answer for our question. When it turned out I needed to show up for a second time to complete the transfer, he was kind enough to finish and save as much work as he can so my second visit would be a very short one. Tarik is by no doubt the best Att staff Ive met in years.
Extremely surly and uninformed staff. I was polite and asked a few simple questions, they were all incorrect after doing a quick internet search of AT&T policy. They will lie to sell, go elsewhere if you want your money spent wisely.
Super helpful staff and they let you recharge free - They have good stock and let you play with the iPods. They will also order your products, take your info and mail to you.If you want a good apple store. Enjoy!
I had network issues my Samsung S7 which i got from Verizon and moved to At&T,so i had issues with Network connecttion.I met with Eddie, he is an exellent to resolve probelm. i suggest to go to this store to take any New plans or New phoneAsk Eddie, he will help you and give you better deals.Thanks,Krishna
Asheena sold me my plan and was of top sales caliber. Ive worked in telecom in the past and have not encountered such an engaging salesperson in a long time. Very well done, 10/10.
Very helpful and solved all the problems I couldn’t get done over the phone. They were patient, knowledgeable and kind. Thanks a bunch!
They are lucky that i cant put 0 star... i am new in nyc and because i need to be here for few months i was in doubt if take at&t or another company famous... but the other company cost $70 for all unlimited, this cost me $65 and i was thinking was a good choice save some money, because i think they are so much for have unlimited data,text and call for just 1 month... anyway i take it and what??? IS THE WORST DATA COVER CONNECTION I HAVE IN MY LIFE, sometime i CANT TEXT OR PICS on whatsapp because is very very slowly, and now i already pay for 1 month so i need to be with them all of this month but next month for sure they not will see my money anymore... HOW THIS CAN BE POSSIBLE THAT IN MANHATTAN, the first big city and touristic of the world, there is a cover so slow and bad like this!!! BYE
Be VERY careful buying anything from AT&T. Bought a new Samsung phone 1 month ago to use while in the USA. The plug at the bottom of the phone is faulty and will no longer charge. Staff were rude and unwilling to help.. tried to tell me that it was water damage and only gave up on that when I proved to them it was a faulty plug. I wont go back!
Mario was excellent and helped me get my phone activated and set up with an even better deal than I thought.
Kristina was very helpful she gave me very good information and the transaction for the items I purchased was very smooth. Thank you AT&T💙
This location people are ridiculous. i went to store to get a uncontract phone, i wait half an hour. 10 agent were working there and just two of them helping another costumers. rest of them talking, Laughing eachother. i needed just one phone from shelf but i didnt understand why all workers were waiting for.
The people there are the worst. Ask them a question about setting up family plan and the worker answered every question with “I don’t know. Maybe they change it”Seriously?? And the Eddie guy there has the worst attitude issue
The lady who helped us was so helpful. We don’t live in the states so she explained to us everything in details, I also shattered my iphone’s screen and she told me where to go to fix it... great staff!!
Tried to upgrade me to AT&T unlimited elite and my bill went up an additional $300 a month so unacceptable
The best service ever. Not only did I get the prepaid data card with all the help needed, I also got a comprehensive list of what to see and where to eat.
Excellent Staff, really friendly had a list of questions about my service and bills and they solved all of them in a prompt manner!
Eddie was super knowledgeable & helpful. he put my screen protector on perfectly. all us ocds rejoice!
Amazing service from Tyreek. Honest and kind and helped and explained everything we wanted and needed to know
Very nice and service oriented staff. They put the Wall Street location to shame.
Great service, was in and out within 20 minutes new phone in hand and service running great.
Fast service, not much inventory. Helped with my problem, left with satisfied feeling
The people there lie about corporate policies to serve the stores needs. Apparently att corporate offices are aware of this too. BUYER BEWARE!!!!
Typical ATT store. Efficiently solved my problem while trying to sale me equipment and upgrades I did not need.
Very courteous staff, all covid-19 precautions in place.
First rate professional service from Eddie. Thank you!
They are open late until 8:00 PM. Most nights. Good, Helpfull, service.
I guess competition is too much, the employee are really showing customer service, even to non customer s asking for bathrom (not me)
Very misleading sales people, in a slow rush to get the sale, but not eager to share or not knowledgeable enough to provide all the hidden costs, or how deposits are dispersed, not forthcoming to me
Great staff at this place. They were very helpful with the questions I had.
You should make an appointment before you go to get quick service.
One of the best customer experiences
Very good service the manger helped me very nice and helpful
Excellent experience. Eddie was fantastic.
Best customer service of all the main carriers
Very very slow service. Expect to spend 1-2 hours here even with appointment
Very professional good customer service
Helpful staff and amazing products with decent packages
Good service soon as you walk in the door.
Friendly staff will take care of all of your needs
Clean profession environment. Very nice store.
Terrific support on a Sunday morning.
Nice staff, got exactly what i asked for
Good staff and they know their phones
Terrible customer service from their manager jovan
Lovely staff working there at NY city
Its the AT&T Cell phone store. Just in case.
Very helpful and the staff are nice
The representative was very helpful
Wonderful customer service!!
Good service!!
Very knowledgeable agent
The guys are very receptive.
Good customer service
Wack
Very helpful staff
Long wait
Worst customer service .
Awsome
Good service!
The service is great !
Great service
Love it... Cool
Good service.
Great store
Good service
Good stuff
Helpful people
Helpfull staff
Good service
Very helpful
AT&T Wireless charged me a whopping $200 for a service I didnt event use!! So I have travelled internationally for the past two months, and I put my phone on airplane mode and did not use it (as advised by AT&T service rep) throughout the entire trip period. And I just found out in my bill that AT&T charged me $200 total ($100 each month) for a service called International Day Pass which I do not recognize and I did not even use. I called the AT&T customer service and they gave me a small $50 credit for the inconvenience. Today, I am going to this corporate store location to start a formal claims process (again, as advised by AT&T service rep) and see how they manage this. I will update here how this is handled.
STAY AWAYBought an AT&T Sim Card showing my Huawei P9 lite phone, they mounted the sim, payed and it didnt work.They know they have issues with this phone and they didnt ridiculusly refund me the money I spent just two minutes before (27.21 $).Could not file a claim in the shop, the manager was too busy loughing at me.Next claim is to AT&TITALIANS STAY AWAYbig risk rip-off. I bought an AT&T sim to insert it into my Huawei P9 lite phone that they saw, opened and in which they mounted the sim.It doesnt work and they know it because it has happened before but they refuse to give back the money they just spent.Next complaint I make it to AT&T
No one, no respect for the Client, especially tourists: no respect for the queue, no advice, not friendly attitude. Do not go there. its also cheaper at T Mobile
Good establishment. Polite and patient staff. The card on the phone issued pretty quickly. Cool in the heat ..;)
If you need a prepaid card with unlimited calls, it is an option... although I recommend going with cards that allow roaming... or contract data.
Excellent
Quick and helpful service. Good coverage and service.
Attention is good
They do not comply with the offered and purchased
If
Very cheap recommend
A fork
Total reviews rating 4.1
113 Reviews for AT&T Store 2023:
Review №1
2022-03-27Marques, angela And Eddie are amazing professionals!!! They were so helpful, patient and knowledgeable. The ultimate in customer service and work wonderful as a team!!
Review №2
2021-09-29Will and Matt were great! They are so nice and take time to explain the logistics of what they are doing while answering your questions regarding your accounts. They worked diligently to ensure that i have the best rates! I live in the Bronx and came to this store to upgrade bc they have great customer service!!!!
Review №3
2021-04-27I stepped into the store to purchase a new phone and was quickly greeted by Will. He showed me different phones and talked specs... unfortunately the phone I wanted was not in stock but he helped me navigate headphones and some accessories for my future purchase. Super knowledgeable, friendly and straight to the point. Highly recommend you ask for him by name!
Review №4
2021-12-01My phone was very low on space, and I couldnt take any more pictures. Edward M., the clerk that helped me provided me with a SD card, since I didnt want to delete anything. He got me 64gb sd card put in for me and my space problem was solved, Im happy and all it took was about ten minutes.
Review №5
2022-02-01She was on the phone with someone about some numbers for her store then she told me had a product they didnt have, and told me she didnt have a product they had, and I let them know I wanted a new Apple Pencil first generation, and they ended up giving me a used Apple Pencil that didnt work. Heavily considering switching providers.
Review №6
2021-01-23This team was knowledgeable, efficient and kind. Not only did they help me upgrade my line, they saved me money on my new bill! You can tell this team cares about finding the best plan or product for you. 10/10 It was truly a great experience. Thank you!
Review №7
2021-07-18Waited for 20mins in the store with essentially no other customers. 3 staff members unable to identify whether they had an iPhone 12 Mini in stock. Claimed it’s too hard to keep track of these things given all their products. Incredible lack of customer focus - claimed that one of their team has just come back from holiday so they can’t quickly find their stock…but they did have time to try to sell us ATT TV - left the store incredulous of their claims and attitude to their customers.
Review №8
2021-09-05Stepped in to get a prepaid sim while on travel in NYC and was attended to very quickly. Brianna was a great staff member and did everything I needed in no time so that I was able to go about my day with access to data.
Review №9
2021-02-16Went in to get a new phone. Was helped by Will; beyond amazing ! Super helpful; super nice; amazing customer service.Went back to pick up the phone sadly Will was not there.When I walked in a woman was very angry saying she wasn’t being given support. The man saw me and told me to come back later I told him I just needed to pick up my phone that I had ordered and was told earlier today it was here. He asked me to sitThe woman had enough and walked out; he came over to me and told me to come back later or another day because he would not hand me my phone. I asked why and he said he didn’t have it so I asked him if he could check he became rude and said he would not. He than explained he could not because he could not leave the floor alone.The policy is understandable but the way he said it was NOT okay.I told him that it was rude and has he explained that from the start that would of been fine; he turned around and walked away without a wordI asked him what time I could come back and he ignored meI asked if he was hearing me and he ignored meI asked for hi name and he tried to cover his name tag from meI believe his name is WALACE. I asked for a manager and if he believed he was doing a good job and he just kept rolling his eyes not speaking one word.I am lost for words at the poor service that was provided, or the lack of service at all as he couldn’t even answer a question to when I could be back. It was 100% clear he did not care nor want to pretend to careI have been with att for over 12 years and have never had a problem. If I had experienced that as a new customer I would have canceled right away.
Review №10
2021-02-07The AT&T team at 217 Broadway is a STAR team. Not only they are extremely knowledgeable on the product and services, but also they are client centric and always look for the best option for their clients. I was super impressed to receive such a fantastic service snow heavy day. They definitely rolled the red-carpet for their clients!