AT&T Store in New York
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Location on the map
New York, New York County, New York, US
Site: https://www.att.com/stores/new-y...
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:10AM–6PM
AT&T Store in other cities:
I upgraded my phone at this location and the staff were super positive and comforting during these crazy times. Rob was really welcoming and super detailed when explaining everything which was really helpful. I have never experienced such customer service anywhere especially during a pandemic. I will always recommend this location.
What a great AT & T store.the staff were very good. S/o to Jeff who was very courteous and helpful. He really went above and beyond. I felt compelled to write this because of how good the service was. I will recommend all my people and friends to this AT&T.
Christian was personable and efficient, and he was able to explain each step of the transaction and any of option available to me in a way that made sense as I upgraded my phone.The store also required face masks, had plastic shields at the desks, and had hand sanitizer readily available, so I felt as safe as possible.
Visited this store because I was having problems with my iPhone storage. Chris and Rob were knowledgeable and guided me through the best steps that work with my budget. Thank you for the great service and am very happy with my new purchase.Be well
I went to AT&T for a quick question about my plan and I end up having a new phone and I changed my plan! Why?? I had the best customer service ever!!! Stephanie and David was amazing!! I was so comfortable like home and I had a great time with them!!!!Great job guys 👌🏿👌🏿👏🏿👏🏿👏🏿👏🏿
This location was very clean. Due to Covid-19 they had all safety precautions in place to ensure customer safety. They were constantly cleaning and making sure the area was sanitary. I believe the assistant store manager name is Joel. He helped me with my upgrade. He was very professional and took his time with me.
I had several issues with my account (not caused by AT&T) and took hours to solve them — I was the last person stayed until the store closed! Luckily I got Jefferson to assist and he had been very patient and helpful.
AT&T is agonizingly annoying but the employees here are super nice and helpful
Great service. I go there to handle all my phone needs. All the staff is courteous and are easy to talk to. They try to give you the best deals and work with you to get the best offers
I saw the bad reviews and was kinda shocked but I really needed to activate my new iPhone and get help transferring info. Walked in it was two reps not crowded nice and pleasant one of them cause the other was busy. Forgot her name but one of them helped me was nice and helpful. I’ll def come back great location close to my house!
I went in here yesterday because I needed a new SIM card for a new phone and they were super friendly and got me what I needed pretty quick even though it was busy. My guess is all these bad reviews are from people who have been fired. I also noticed theyre pretty old reviews. No complaints on my end.
I upgraded my phone at this location and the staff were pleasant and comforting during these crazy times. They help me get a new phone and set it up! They will always have my business.
I had been trying to get a new cell phone and service for two months with a few different companies, and this was by far the best experience. The staff was friendly, knowledgeable, and very helpful.
I called in ahead of time to make sure the product I wanted was in stock and it was. The wait wasn’t bad at all, I was helped by a gentleman named Rovin, super cool, efficient and professional. Got what I wanted and in under 20/25 minutes I was on my way. Great location
The customer service at the AT&T store was excellent, the rep explain every answer I ask step by step. I’ll recommend it to all my friends and family.
Called location and was connected to call center. All I was trying to do was pay a relative bill to have service reconnect. Agent put me on hold to type her million notes and never addressed my issue. She came back and apologized for the wait and went back to typing. I hung up on her. The issue was never resolved. I eventually went online and made a one time guest payment.
Had a great experience today! Chris/Christian was very helpful, friendly, and provided quick service! Took care of everything I needed without issues.
Such a Carrier that can’t afford a piece of plastic to his costumers.I want there on 02/28/18 to get that extra plastic around a Sim card since I have a Nano Sim and I want to use it with my other phone that support a Micro Sim. So when I asked an employee and explain her, she said that I have to buy it somewhere else cause they don’t have it anymore and I only can get it when purchase an at&t phone!...Anyway I want to another at&t location and they just gave it to me with no comments.NB: I’m on $45/Mo at&t Prepaid Plan
The sales rep was very helpful and understood what I was asking
I tried to pat a bill. The employees were all busy with customers but the one lady who was available was not very interested in helping me. Then the machine started to have a glitch and would not restart. They didnt take cash payments, however. I went to the store at 181st and they helped me with cash payments.
Wanted to buy a certain htc phone. 3 employees in the store. Only one helping another customer. Other two busy playing with devices. I had to approach them. The younger one very snappy tried to suggest another phone i wasnt interested in. Even though the phone comes with only 2gb of storage space?? Do i look stupid? They said they didnt have the htc phone i was looking for. She said zte maven just az good as htc. Then i looked around and there was my htc. It advertised the financed plan and the cost of phone if you outright purchase. Neither of them pointed it out. I pointed it out and then walked out. They were not interested in gaining a new customer obviously.
Efficient enough that they were able to get my phone working again. Not five stars because they still charged a fee. Quick and not bad.
Unprepared and very slow service. Only 2 employees working the day the new iPhone was released, and the 2 that were working didn’t even try to have any sense of urgency.
After wasting time trying to get info on the phone from the AT&T help line, I walked in here and left less than 10 minutes later with all my questions answered. Very knowledgeable staff!!
Very bad experience. The vendors were unpleasant and not able to activate my new simcard. They told me to call the customer service which has litteraly been driving me crazy for a few hours !
Great Service !! Workers are very helpful, patient & understanding. They definitely look at any deals that you can get.
The young man who helped me seemed to have my interest as a priority. He helped navigate me through a difficult task
Great customer service !In times like this I really appreciate them for being open stay safe & strong .
Best customer experience; David the Store Manager has my business indefinitely..
Joel is the best manager around! Been dealing with him for years, 6+ to be exact.
Best store ever. Angie is the best rep you can hope for. She is nice and genuine
I dont like ATT. However the people working there are really nice and very helpful. An Att shop I would recommend.
Great and speedy service. Christian was very knowledgeable. Understood my needs and made it happen. Thank you.
Great welcome and Amazing services and worry about me and professionally all the way. Amazing job.
Rob, the Att representative was extremely helpful, knowledgeable, and kind. I absolutely recommend customers to visit this store.
Their was a longer wait than preferred but the employees are very attentive
Says it opens at 10 am on Sundays, waited until 10:15 and the lights were still off and door still locked. Might want to change their hours.
The place is ok and the staff is nice. I give it 3 stars just because of ATT service, which sucks.
Angie was great very friendly and helpful. Will definitely come back!
Professionals are skilled!! Give stars! Thank you guys, you are the best
Three times I had to go to find out the pin code for transferring the number to another operator, but they did not help me
T-Mobile service is way better.
I love this store. They are very friendly and professional.
Nice serviceFast replacementThank you joel
Surprisingly one of The best stores Ive ever been to
They discriminated me and my friend once and told if youre not buying anything leave.
The customer service was great.
Angie the best. That says it all!!!
They never have change for recharge your phone in the automatic machines ......
Excellent customer service!!!!
Helpful people and updated with the information 😃
Terrible service also The people who work there are stupid
AT&T was unable to help.
Great costumer service
Nice and friendly staff
Very helpful!
Good service
I are the Best
Because customers cheat with their plans
Sharp
Total reviews rating 4.1
70 Reviews for AT&T Store 2023:
Review №1
2022-08-09So grateful for Jefferson for helping me with my phone/sim in the store as well as Leo (customer service via phone). It took some time, but they did not give up and triple checked everything which was great. Jefferson was calm, friendly, and knowledgeable; able to answer all my questions and provide options/recommendations. Amazing service!
Review №2
2022-06-10It was nice clean store that had a lot of cell phone and accessories. The staff was friendly and helpful.
Review №3
2022-08-15Excellent representative, sweet, kind and very knowledgeable. She deserves a raise.
Review №4
2021-12-31The customer service was great the employees really assisted me in getting my service restored. The phone rep had to be navigated until one came and really assisted the employees in the store. The overall experience with phone rep made me want to leave at&t after being a loyal customer for many years. Thanks to the 145th st Bway team
Review №5
2022-04-15Everything was OK at first ,But then when it was time to set up my first net account for first responders they dropped the ball and never finished setting up my account like they said they did.I had to spend an hour and a half on the phone with First Net to finish setting up my account myself ,And the bad thing about is that I was visiting from Dallas Texas and this happened to me ,I guess theyre mind set was hes never coming back to the store .very disappointed.
Review №6
2022-03-02I tried to go pay my phone bill at 7:00 pm and they close at 8 pm... The lady came to the door with an attitude and tell me to go to 125 and then she wanna speak in her other language.. they wanna close early cause of the short staff it take less than 3 mins to pay a phone bill. They are very Unprofessional.
Review №7
2022-04-14Everyone who’s workin there was very kind and attentive. Great service!
Review №8
2021-03-30The specialist who has helped us twice now is Angie. I thought she was the manager because she is so awesome and knows her job and how to help customers so well. She’s so professional, friendly and knowledgeable and a real asset to this store. I would honestly come here over closer stores because of the level of customer care she gives.
Review №9
2022-03-31My #1 AT&T store since 2013, excellent customer service.
Review №10
2020-12-02I went to the AT&T store on 3545 Broadway and I must say Joel the manager takes pride in making sure you leave a happy customer! I came in frustrated that my old phone was being difficult to access and I couldn’t remember any of my passwords! And he reassured me I wouldn’t leave the store until I was happy! Joel is truly a man of his words, with his help I was able to access my phone, change my passwords, and he explained how my new iPhone 12 worked. I am truly happy with the customer service here! Best AT&T experience I have ever had! Thank you Joel and AT&T Broadway! I will definitely be back if I ever need help in the future!