Kerbside pickup
Yes
AT&T Store in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 212-923-0185
Site: https://www.att.com/stores/new-y...
Site: https://www.att.com/stores/new-y...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:10AM–7PM
AT&T Store in other cities:
Comments (94)
Machine was down and no one even acknowledged my presence. Staff can use customer service 101. But once I made my presence known there was a wait but the lady was pleasant with the cable bill transaction.
I recently visited the AT&T store in Washington Heights in Uptown Manhattan to inquire about purchasing an iPad Pro. The sales associate who assisted me was Francini B. and she was very professional, very polite and very patient. I arrived to this store location very close to closing, yet Francini never made me feel rushed nor did she treat me in a negative manner. Instead, Francini worked effortlessly to answer all of my questions and concerns and ultimately, I left a very satisfied customer! Since I received such excellent service, I will definitely be returning to work with her for any future purchases.Roslyn JWest Harlem, NYC
Not very helpful. I went in to get a new 5G SIM card for my 5G phone and was given the run around for 30 minutes, before being told my current plan did not support 5G even though my phone did. (Apparently, the only way to get it, is to upgrade to their most expensive plan.) That didnt work for me, not to mention the rep told me that 5G wasnt even ready yet. So there was no reason to get it. 😕 So why would you advertise and promote something that you dont really provide. And on top of that charge people an arm and a leg to get it. Suffice to say I ported my number to Google-Fi shortly after that.
Had to wait 45 min just to replace a faulty sim card about which I had called customer service prior and had a note in my account.4 workers were attending customers taking over an hour each, and none of them could you a couple minutes aside to take care of my simple request?I told them several times its a 3 min fix, all they could do it repeat over and over that they are attending other customers, which obviously I understood. But if each those customers take that long then they really need to multitask just a bit to attend others.4 other groups of people came after me and also were not even greeted and left hanging to wait. What if they too only had a simple question? Wasnt like this before.
Erick P is one of the most helpful associates Ive had the privilege of working with. He has helped me multiple times to troubleshoot problems that the online customer service reps couldnt solve. If you need anything he can definitely help!
It was the first time I went to an AT&T store and I had the BEST servicie.LUIS was a very kind and respectful person!THANK YOU Luis !!!
Id give them 10 Stars but Google only allows 5. Bernard, greeting me at the door and determining my needs, was the epitome of graciousness. Christian, who directly addressed my issues after Bernard had determined them, was also most kind and helpful. Both Bernard and Christian exemplified the highest possible level of customer service. Service as awesome as theirs is way too rare and Im very thankful for their efficient, courteous help. Bernard and Christian; thank you! :)
Nearly impossible to get someone on the phone. Ordered a phone online, went to pick it up a day after, just to sit around for an hour then being told to come back a little later. Im calm through the whole process because i made a minor error on my part. Minor, shouldnt take this long or be this much of a headache to fix the issue. Still waiting on my phone as I write this. Im currently calling to get a status update, and you guessed it, cant get anyone to answer the phone. It seems like my only option is to go back to the store, sit around with my arms folded until they fix whatever issue they were working on. Yes, i wasnt told what exactly the issue was because its so complicated. Im tech savvy but i decided to just see how it plays out and not make an issue at the store. This review is well deserved though. 3 stars because although im not satisfied with the service im convinced the worker there was doing his best to help me.
Great store ! the person who took care of my activation request was helpful and friendly !
Very positive experience. Francini was friendly and solved the issue in just few minutes. Also gave some really helpful information I havent thought about asking for. That made me happy about switching from my previous carrier.
They don’t really seem to wanna help customers no more. They act if I’m bother them when I just wanna do a simple upgrade and buy three accessories. Workers don’t wanna make money no more.
Polite and helpful crew. Suggested best plan for prepaid phone service. As soon I entered store, was offered help and taken care of....Great service!
I had to wait for over 30 minutes until finally someone was able to help me. I wanted them to check if their sim cards work with my computer. The guy who helped me was very unmotivated and did let my tablet fall on its screen. Then the sim card got stuck in my computer and when trying to get it out they broke the entrance for the sim card. They refused to give me anything as a reward and laughed at me while I left the store. Even the store manager was laughing with them and didnt take responsibility for it!! Very bad experience!
They are extremely slow here. Waited an hour for service and was still number four on the list. They need to hire more employees or train their employees to be faster and more efficient. This was my first time coming in here and will also be my last. Horrible horrible expierence
The representatives here were really helpful and patient with me in the process of getting a new phone. Ruben the manager is really helpful and I highly recommend going to him for any questions or help you need on your phone.
Luis is extremely helpful and very knowledgeable when it comes to AT&T and apple devices! He was very patient and willing to help me as long as it took!
Pablo provides the best customer service ever! Thank you so much! My family and I had a great experience at the store
Terrible customer service. Went to pickup the iPhone X and was promised the model and color I wanted, 45 minutes later I get inside the store and the phone is now sold out due to a customer changing their mind. I was offered no real explanation and wasted my time. Very disorganized and disappointing experience.
Francine was extremely knowledgeable about the various plans offered at AT&T. She had excellent comprehension and communication skills which I appreciated very much! Thank you.
I arrived at 9:30 am on Friday, was put on an Ipad waiting list, and told it would be 20-30 minutes. I went to starbucks, had a latte and came back, the woman was gone, on her break, or sleeping in the back, who would know? I sat myself down and waited another 20 minutes, and suddenly the first intake person appeared, wiping her face with a napkin, then she peered around the room, and went back into the office and shut the door behind her! Can you believe it? I couldnt!There were only two salesmen with customers in this gigantic store—no service reps—and the dreariest atmosphere you could imagine. Neither salesman bothered to look that behind me about 9 other people had gathered, with bewildered looks on their faces. What a dump! Try 95th and Broadway. The worst AT&T store Ive ever been in!
My surface duo interlocking hinged locked its hinge and they manged to unlock it. In and out real quick.
Bennys a sale associate so helpful and patience with my lack of knowledge about smartphones. He help to remove talk assistant feature from my phone. He a true Angel!!
The manager Name Ruben is an awesome person and very helpful I saw him helping his employees and also greeting every customer that came in to this location with a friendly manner
Fantastic service provided by Luis getting a new iPhone XR and an awesome case. Couldn’t have been more helpful and extremely informative.Thank you.
Great customer service! It’s a nice setting and the staff was very helpful and friendly.
Great experience Luis was my to go guy see him he makes sure you get the best out of your phone 👍🏻👍🏻
Very helpful made the process of switching from my old cellphone company to this one very comfortable and smooth. All my questions were answered clearly as it should be always.
Great staff but the manager (working on Sunday nov 11) was horrible and just sat there on the phone the entire time not speaking or looking at anyone
The employees were very helpful and answer all my questions. Pleasant apostrophe and very friendly.
Extremely bad experience, reps are rude, & uninformative. It seems that’s almost every AT&T has the same rude service. The worst part is that I was a reference customer.
Quick, professional, and helpful service. Will be returning to this location with any future issues.
Longish wait but everyone was very helpful & super friendly!
Erick was wonderful rep. Assisted me in all my questions
Like coming to this att storeQuick service always greeted with a smile
Great staff and the manager... very cool and hip environment
Service rep was polite and friendly. Helped me out a lot.
The greeting was friendly and Roberta was efficient, clear and pleasant to work with.
Very nice staff and thank you for helping me find a great phone!!!!!
Go to any other att store but this one,they service is not what aat the company about,they service is wack no good.
Excellent costumer service so helpful and polite.
I like team work..
Doesnt open on time, waste my time
Benny was polite and friendly. Helped me out a lot.
Kim made everything possible 😊 thanks!
Customer service was trash the way to Chihuahuas for nothing the customer service is dirt
Thank you very much Luis
Horrible service not going back to these store.
Easy in and out. Quick service
Great customer service by Darlin
They was great.
Fast friendly service
Got a good month by month plan
Francine Balbuena is excellent.
Good service good people
Great service
Professionally staff
Worst store in NYC
Great service
Bad bad bad customer service
EXCELLENT
Excellent
Great staff
Good staff
Its the best AT&T store Ive ever been to. Luis attention is unmatched!
In this store, the one who attended me is good, but properly the At & t service is terrible.
They are stealing my money, the manager is a ladeon, the one from the 181st, he tells me that my bill would be 110 a month, and every month I get up to 600 dollars son of a bitch, just for making a contract you damage the way To a client, you dont care that my credit is damaged. They are thieves at AT&T. THIEVES, THIEVES, THIEVES.
Terrible service my mother and I had to wait 30 minutes, I used the computer to make the payment./ Terrible service me and my mother had to wait 30 mins. Use the computer for make payment.
Excellent service and attention The staff is attentive, friendly and very efficient.
Awesome store The people are great here. Spanish is spoken too !!!
Very good always the best attention
I was waiting for more than an hour just for a simcard and its service is very slow
Excellent customer service from Beny and Luis.
The best service Luis super antencion the best
Great attention from Luis always
Whenever I have a problem with the phone, they answer me.
Very nice store
All accessories are super quality
No way
About
Very good attention
Good good
Excelente
Good attention
Good
Total reviews rating 4
94 Reviews for AT&T Store 2023:
Review №1
2022-01-16AT&T Wireless- 614 West 181stReceived exemplary service from a gentleman named “Luis A.” when choosing new phone after dropping previous phone and breaking beyond repair. Luis was helpful, informative and an all-around star at his job! Took exorbitant amount of his time trying to retrieve all backup data of old phone, which was no small task given its sorry state. Took about an hour-and-a-half but was extremely patient and understanding and tried every possible avenue to successfully backup old phone and upload to my new one. Very intelligent young man with encyclopedic knowledge of World Cinema to boot! Thanks for your help, Luis!
Review №2
2021-09-09Not enough workers at allWith the amount of money At&T makes you’d think you can make changes to your account in a timely manner. 1:07 minutes later I’m still waiting to be attended. I ask her is there anything that can be done because I don’t have much time then she goes ahead and tell me I could’ve saved time and do it online. She asked “why are you here?” “ who told you to come here?” Do it over the phone if you don’t want to wait. And then looked at her co worker and repeated again “ why is she here?”I leave and call 611 as she instructed611 says it must be in store.Don’t waste your time at this location the one on 145th st and Broadway has great customer service.8 customers and only two workers!Smh
Review №3
2021-11-30Visiting a phone store is rarely a pleasant experience, but that is exactly what I had here. Rather than looking down at their own phones, the employees were ready to help shoppers with theirs! Special shout out to Luis, who was professional and personable.
Review №4
2021-12-14Not very happy with AT&T... They rerouted all my calls to their sales reps to make me buy a new 5G phone as they said my Samsung S8 was no longer supported by the network. I tried speaking with a rep but they couldnt hear me so I was stuck with no outgoing calls. I had a friend in the hospital with an emergency and couldnt contact them. The people in the AT&T store let me use their landline to contact their rep. I dont appreciate my paid for service being cut off! Looking forward to dropping them in 2022.
Review №5
2021-12-02The NEXT-UP program is useless. You have to pay 50% of your phone within a two year period before you are due for an upgrade and the phone can’t have a single scratch in other words it has to be intact as if new. But this is the problem: there’s a high probability that your phone is gonna get scratched within two years so that’s why I say the 5$ extra every month is money wasted.
Review №6
2020-05-13Amazing customer service. Ask for Luis and this guy will make sure youre well taken care. Exceeds expectations. I went thinking I only needed a SIM card. This gentleman made sure my phone insurance remained active, the plan I needed was the right one for me, and informed me all I needed to know about my plan. Thank you Luis. You rock!
Review №7
2020-11-05This store has great customer service. They make you feel like they are there to assist you from the beginning of purchasing a phone to picking out a suitable plan. Luis is great . He helped me with purchasing and replacing iPhones. He is great!
Review №8
2020-06-23I was very disappointed with the lack of customer service and the representative did not assist me very well to a decent standard. The rep suggested a screen protector ($45) that broke the same day. When I went back to the store to return the item, the representative questioned the exchange with the manager (when I had a recipient and it was the same day).Then he seemed he did not want to be bothered with helping me with the exchange. He didn’t help me retrieve the items that I wanted to exchange. He did answer my questions but was very short and again, seemed Like he was annoyed with having to exchange the item. Mind you, there was no other customers in the store to assist. Though I left with my exchange and refund, the customer Representative and customer service was very poor and unwelcoming. The store just opened up due to COVID-19 and Employee seemed like he did not want to work. Not a good look.
Review №9
2021-06-23The associate assisting me was rude and condescending. I was trying to figure something out regarding the pin for the account and was confused by the situation, and when we figured it out he said See I told you so but you wanted to argue with me. Then, instead of walking me to the area to get my case, he said The cases are up there. Go find the one you need and told me the sku number as though I am supposed to be providing the service myself. Mine you this is for a Prepaid order so the items should have been presented to me together as they were already selected. They had an issue and couldnt pulled up my order, but I showed him the confirmation on my account and that should have simplified the process.
Review №10
2021-03-12Aliana was perfect. I already knew what I wanted but she made everything easier for me. Great customer service, great communication skills, and very attentive. Thank you Aliana for helping me, you’re so sweet!