In-store pick-up
Yes
AT&T Store in Bayside
Categories
Location on the map
Bayside, Queens County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 718-819-8883
Site: https://www.att.com/stores/new-y...
Site: https://www.att.com/stores/new-y...
Opening hours
- Monday:10:30AM–7PM
- Tuesday:10:30AM–7PM
- Wednesday:10:30AM–7PM
- Thursday:10:30AM–7PM
- Friday:10:30AM–7PM
- Saturday:10:30AM–7PM
- Sunday:10:30AM–6PM
AT&T Store in other cities:
Comments (42)
Mr. Ben Lee, the store manager is very kind and professional. I went to the store to transfer my service from verizon to at&t. He explained everything in detail. He tried to give me as much promotion as possible. Highly recommended!
Although there was only one person working at the time, he was already with another customer and stopped to help me with my issue immediately. He was prompt, courteous and professional and I enjoy going to this location for that reason.
Both Dennis and Ben from the store were very helpful, professional and resourceful. Specifically, I had trouble with my phone which my phone does not receive any incoming calls. They were able to troubleshoot it and resolve the issue in no time. Highly recommended!
My family and I have been visiting this Store for almost a year now and each time Mr. Ben Lee has went out of his way to explain everything in a very understanding way, honestly even 5 star is not enough for the service they give I strongly recommend this at&t Store go see Mr Lee and you won’t be disappointed. Thank You Mr Lee for everything 🙏
Ben was exceptional. Very patient, explained everything thoroughly and ensured we got the best phone and plan to fit our needs. Will only go to this store in the future.
My new phone had an issue with the simcard. Ben was super helpful fixing it. Thank you so much.
Best At&t retail store I ever been. We went there yesterday because one of our family line has no internet. we tried to call att tech department for hours with no resolution. I actually went to the other location before his one, they wouldnt help and told me to call Att ourself when att told me to go to a local store to resolve the issue, thats why we end up at Bens place. When we go there, Ben was the only one there and he was so patient to help us. He tried everything and called the back office for us for hours. Finally the issue was resolved. We got there at 3:30PM and his shop suppose to closed at 4:00PM due to the pandemic, but he stayed until 6:00PM for us just to help us resolve the issue. He is very kind and nice to talk to and we will be back and refer all our friends to his shop if they want to open lines. Highly recommend to everyone with att or try to open att lines to go to this place. He is the best.
Hands down best customer service care ever!!! Go see Ben for any of your AT&T related issues. You wont be disappointed!
The manager was very helpful. My wife changed her mind of replacing to a bigger phone. He helped her to exchange the phone smoothly.
Atnt is my go to store its right by my house and I have had the pleasure to work with Janner Bravo and he is amazing super professional and knowledgeable. He got me the best deal I will recommend 100%
I would recommend this store hands down! Ben is knowledgeable with great customer skills. Goes above and beyond to help his customers. Highly recommended.
Definitely best AT&T store in the neighborhood..he really connects with the locals and goes above and beyond what other locations can do in order give the best service! Super friendly and helpful!
Very easy experience upgrading my phone. Great customer service.
Ben is very nice, friendly, knowledgeable and professional. The store is very clean and organized in a quite neighborhood. Great experience!
Very professional! Visit Ben any time and also he picks up the phones and helps you out with the best promotions
The ONLY Korean speaking store in Bayside! Also speaks Spanish!! Amazing! Only go to this location!!! Super friendly and will always find ways for you to get a great deal!
Ben, the store manager is truly amazing, knows his stuff and very patient, definitely worth stopping by!!
Ben, is very very helpful.I went there with my wife and he helped both of us to get what we want.
Ben was great! Able to help me with my problem I had with my iPhone
Very very good service. ben was very kind to me. I think the service here is better than other at & t.
Ben Lee is great! ..Extremely kind, patient and helpful! 10 Stars!!!!!
Good services with unexpected promotion.I had a good experience at this store.
Ben help me a lot , I will recommend to my friend!! Thanks!!!
The store manager, Ben Lee, is so helpful! Thank you for your assistance!
Only one rep available for store help 3ppl waiting
Thanks for your service Ben.
Good serviceKind to help...Very helpful
Ben is great!! Thanks
The best store is here
Please go here and get help from women. You get a huge effect. Thank you very much. If it wasnt for this guy, I would have lost a lot of money.
Excellent work, I had a problem with the telephone, I could not call or write, and Mr. Ben Lee did a good job, good attention, he speaks Spanish and English the best 👍👍👍
Since Koreans are running...Please explain the plan wellHe also showed me how to save money.He was very kind.It helped a lot.thanked.
Total reviews rating 4.8
42 Reviews for AT&T Store 2023:
Review №1
2022-05-30Highly recommended. All employee working there are professional. My case was complicated, which required significant patience and time by calling at t as I wanted to switch my service from prepaid to first net. Mr. Lee, manager, handled issues accordingly. Glad that I was able to get nice service while changing to new service and phone.I truly enjoyed my visiting. Thanks a lot
Review №2
2021-11-26I had a problem with a phone I purchased at this store, which is an authorized retailer. I went to another AT&T store that happened to be an AT&T corporate store. The corporate store would not help me at all because I bought from an authorized retailer. The AT&T corporate store had no records of me purchasing the phone and they did not have the authority to touch the phone. I was told I am stuck dealing with the specific authorized retailer that sold me the phone.Authorized retailers usually do not have the technical skills or equipment that a corporate store has. If you have a problem with the phone, hardware or software related, a corporate store is in a better position to handle your request. Authorized retailers are not interested in follow up service; they are interested in sales.Stick with the corporate stores if you have a choice. They are well organized, professionally managed, will provide follow up service, and you are dealing directly with AT&T corporate. Not some third party.
Review №3
2021-11-26SUPER rude staff and SUPER long wait times.PLEASE save yourself the headache and do not go to this store. This is a third-party independent authorized retailer and not a corporate AT&T store. If youre not sure what the difference is, look it up; there are TONS of horror stories online about the shady business practices of AT&Ts authorized retailers. Their warranty and exchange policies are different, they make you sign secondary contracts, and their prices will be different from what you see on the AT&T website. Their giant AT&T signs are meant to fool you; they DO NOT WORK FOR AT&T; they work for and are trained and hired by third-party companies, NOT by AT&T. AT&T authorized retailers are widely known for cutting corners and sneaking in expensive features into customer accounts without telling customers. They are trained to be salespeople who earn COMMISSIONS, NOT technicians or customer service support, and they will talk you into upgrading to expensive contracts or smartphones so they can earn their commissions. I am not surprised AT ALL by the other reviewers story that they hustled a 93-year-old grandmother into upgrading her flip phone to an expensive smartphone and would not let her return it; authorized retailers DO NOT abide by official AT&T return/exchange policies plus the commission on her sale probably already went directly into their own pockets and they were loath to part with it. I was super confused when the salesman at this store gave me a price for a phone that was different from the price I saw on the AT&T website; now Im angry that I wasted an hour of my life first waiting to be helped while the salesman spent 45 minutes on the phone in the back of the store, and then arguing with the salesman, not knowing the prices were different because this was an authorized retailer and not an official AT&T store. The AT&T store on Northern Blvd less than 5 minutes away from this store is an official corporate AT&T store, not a third-party, shady, scammy authorized retailer, and youll get much better customer service there and you will feel safer knowing youre under AT&Ts official warranty/exchange/refund policies, contracts, and prices and not some shady third-party companys. I repeat, SAVE YOURSELF THE HEADACHE and go to the official corporate AT&T store 5 minutes away, as all the horror stories online will warn you.
Review №4
2021-03-02My family and I were helped by Ben, the general manager at this AT&T store. He was the most courteous, knowledgeable, and resourceful representative I have ever worked with while purchasing new phones. He made the process and everything simple. I had been putting it off for a long time and just found it to be a truly pleasurable experience to work with him. We not only got the best deals that could be had on our phones, but a complementary review of our current service plan that resulted in saving money on a monthly basis for a superior plan moving forward. I would not send my friends or family to anyone else. I would give him 10 stars if I could. Thank you, Ben!
Review №5
2022-05-01The agent was very helpful and friendly. Updated my SIM card for me
Review №6
2020-11-22What a great experience I had today switching to AT&T. Ben and his coworker were extremely helpful & full of knowledge! They didnt mind my little break down, remembering passwords for six phones was not an easy task! I would highly recommended this AT&T location!!!! Beyond happy with our decision 🎉📱
Review №7
2020-10-19I had the best experience ever!! Your employee Ben was really useful and kind, he helped me with my mother’s phone that was blocked and helped my mother remain out of stress while doing it. I am not exaggerating when I say that this was my best experience with an phone agency and I will recommend this business to my friends and family so we get more lines, get more people like him!!
Review №8
2020-04-15Ben went above and beyond to help me transfer my number from my previous provider to AT&T. I had Lycamobile and dealing with their customer service was insufferable. Ben patiently waited with me for over 5+ hours to get through to them, over a span of two different days. He recommended an AT&T plan with unlimited mobile data, and I am impressed with how quick the internet is. I also purchased the Galaxy Active Watch 2, and both my phone and the watch are working seamlessly via AT&Ts network.Ben also helped me trade-in my phone from my prior provider, so I can take advantage of a promotion AT&T was holding for the month of March. He went above and beyond to send my phone to AT&T so I may submit my phone on time and not miss out. He even called me several times to remind me when it kept slipping my mind, and helped me save $1,200 on my new phone. Thank you Ben! I highly recommend this AT&T store. Bens strong adherence to detail and support through every step of the process is unmatchable!
Review №9
2020-08-18I had the best experience yesterday at this location! First time visiting and Ben was extremely helpful. My phone had fallen into a lake while I was on vacation and was giving me a lot of trouble. Ben helped fix the problem and then gave extra solutions that worked.I got an upgrade and walked out with a brand new phone. Very Satisfied!!
Review №10
2020-08-06Ben was so helpful and accomodating during my first trip to this AT and T location that I made sure to only come to this location for any future purchases or services. He helped me right before I began doing Remote Learning. He updated my browser and helped me to begin my Remote Learning journey.He is the best! Thank you Ben!