Kerbside pickup
Yes
AT&T Store in Riverhead
Categories
Location on the map
Riverhead, Suffolk County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Offerings
Repair services
Yes
Planning
Quick visit
Yes
Phone: +1 631-208-0969
Site: https://www.att.com/stores/new-y...
Site: https://www.att.com/stores/new-y...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
AT&T Store in other cities:
Comments (89)
Luciana she did a great job.She helped me and sorted my problem out that no one can doThe team there is very helpful and NiceI will recommend everyone to that storeThank you again !
Very nice people and place and very helpful for wat u need and answer all my questions.
Excellent info and help from Cassandrato activate my restored phone, recently sent to me from AT&Twith the SIM card
Hilal SofiWas the best. Thank you
Hilal Sofi,excellentPerfect job done by the guy.Thank you
Geri is a wonderful person, she is very helpful and kind. I took my grandmother to the ATT store to upgrade her from an old flip phone to a basic smartphone. We needed something that would work with an ATT prepaid plan, not a monthly plan. Geri steered us in the right direction and completed the setup in store. She obviously cared about making sure we got a great deal and I trusted her judgement.
James & Barbara and the rest crew always do a great job on helping me out. They are very patient and knowledgeable. I definitely recommend them if you have any issues or need a new phone. They will explain everything to you so you won’t be surprised once you get your monthly bill
One of the utter best experiences I have had with costumer service. I was having a difficult timeUnlocking my mobile device from one carrier to another until Ted the manager takes his time to help me through my inconvenience. He was kind and understanding along with patient. Sincerely wouldn’t recommend any other at&t highly satisfied with my experience and with the kindness I was dealt with.
Hilal Safi was very pleasant and helpful.
I purchased an IPhone 2 days ago. We had Kelly as a salesperson. She was extremely helpful, patient as she showed multiple options of phones n accessories She is bee knowledgeable about the I phone products. I would give her the highest rating for her service.
Barbra helped us manage our account and get a new phone while getting as much discounts and money off as possible. She was knowledgeable and experienced and made it very easy. I would recommend her highly!
I had the most pleasant experience at this store. A young lady whose name is Barbara was sweet enough to help me and show me every feature on the phone that she has in the store and the different contracts that they offer. She got me when she offered me a free phone.Definitely recommending to all of my friends and family!
Pleasure working with Luciana. Helped us with two new iPhones. She was very knowledgeable and patient.
Barbara was amazing . She turned my whole day around . I had already been to Best Buy , and some other places . They seemed completely uninterested in helping me find the right phone for my daughters belated birthday present . I was supposed to get her in January. Barbara was pleasant,knowledgeable and I knew I would be leaving with a phone. With all these retailers going out of business customer service is more important than anything. Barbara is an asset to your company. And the store was just about to close and you’d never know it . She took her time and I felt like I was in good hands .. Barbara is amazing . I will be back whenever I need anything.Sincerely , JENNIFER AND LILY.
I was having trouble signing up for new wireless service with AT&T, so I went to this store for help. The man (Ted, I think) that helped me was very patient, friendly, and knowledgeable. He made all the calls to clear up the issue and helped me sign up for the new service. I was able to come in without an appointment, which was incredibly convenient.
Bought my phone at this particular location recently and I really appreciate the attention and interest that they have when I have any questions about my phone or my bill. Ted rocks and his staff has been trained really well. Do not hesitate to come in this store. Great service!
Excellent service Hilal & is highly recommend
Completly Satified With the Services at At&t Riverhead. I LOVE THE WAY THEY HELP ME.HILAAL SOFI WAS VERY ATTENTIVE TO METhankYou
I went into the Riverhead store to look into getting the pro max iPhone. Was due for an upgrade. The three girls there were amazing. So very helpful, kind and fun. They really made my experience there fun while waiting for my new phone and felt very welcomed.
We went to this store to get a new phone. The employees were very loud and were using inappropriate language. I was there with my child and I was appalled. The F-word was thrown casually by an employee right in front of us. The person who assisted us was nice enough, but overall i couldnt wait to get out of there. I also needed some accessories for my new phone but wanted to leave asap so I left without buying. Extremely unprofessional.
Halal was an amazing professional.. He was patient and clear in his explanation. A pleasure.
Gerry helped me get my new phone. She is incredibly knowledgeable, polite and was wonderful to work with! Fantastic service!
Got my new phone today at this store and I totally love this store. Rebecca was the sales person that helped me out and she’s just amazing. Everything went smoothly and I’m definitely coming back in the future.
The staff are truly prepared and trained! Had a blast buying with’em specially the Latina girl Barbara, she got the props to work and make a simply Shopping experiencie be amazing! So funny and qualified.Had a blast with her!
Terrible customer service. I went in with two new phones and told them I have a prepaid account, I just need to add one of the new phones to that account. She says she would have to create the account. I say... But I have an account I just need to add a line. Rudely she says ok whats the number then. I start 312... I thought you said you didnt have an account!. At this point I feel like she just wasnt listening. Once again I have an account, I just need to add one of the new phones to it. She says they cant do that and I need two separate accounts. I show her the website where it literally says add a line. At this point I just give up with her and say Im calling AT&T directly. A girl in a call center in manila understood what I was saying and helped me within 15 minutes...
The staffs are very patient and helpful, and more knowledgeable than the customer service!!!
First let me say the staff is more than helpful and quick to greet you the second you step in the door. Any questions I had were met with quick and helpful answers. I came from Verizon and compared to them at&t employees are like comic book super heros.For those of you who gave a one star and a nasty review. You shouldnt be so self centered, the world doesnt revolve around you. I understand youre most likely old and dont even know how to turn your phone on silent mode. So to get mad because of your ignorance and lack of ability to under stand what an employee is trying to tell you isnt there fault. Take your misery somewhere other then google review. Yes I read the other reviewsBut hey, from my many experiences there I have to say I love my local at&t store because they make me feel right at home.Thank you to the riverhead at&t team. You guys are GREAT!!!
This was hands down the worst experiences Ive ever had. My fiancé and I walked in hoping to sign up with AT&T and purchase new iPhones as we are not happy with our Verizon plans anymore. As we walked in a group of four or five teenagers all stared at us from the other side of the room who all turned out to be employees. One eventually greeted us with what do you want help with? She seemed like she was training so my fiancé and I brushed it off. What really made the experience bad was when the trainee employee asked the other employee for help and his response was you dont do anything. Then he proceeded to tell us that when were ready, to bring our final bill in from Verizon but we wont get a gift card for a while. With zero explanation as to what any of it meant. We were ready but apparently he had better things to do at the moment. I wouldnt recommend this place to anybody. Theres plenty of other AT&T stores that will treat you as a valued customer. Or a customer at all. Ill pick up morse code before ever purchasing a phone from this location.
I have been going to this store for years, and every time I get the best service. The manager is awesome and his employees are top notch. Can not shop anywhere else
Barbara is awesome.. Every time i come in with an issue shes always available to help. I appreciate her.. All employees should be as hands on as her.
Best at&t store. I had a wonderful experience opening a phone plan. Everything was explained to me in full and left there feeling like I got a good deal.
Just meet the Store manager and staff the other day. A+
Terrific Service, Awesome Sales People making sure you get what you want,Very Patient,Great Deals Plans and Trade in price.
I called ATT direct to ask if I could pay my cell phone bill at an ATT store , was told yes. Went to the Riverhead store, was told my balance was $5.39 and I paid it in full. Get notification from ATT my balance is over $200.00. Do not believe what you are told in this store! Better yet, I was speaking to another ATT sales rep and was told this store has had many complaints.
The best store and people ho work in .. very respectful and professional..
Nice and helpful associates. Trade-in was smooth.
Nancy was extraordinarily knowledgeable and extremely helpful. ..went above and beyond in my opinion!
Great employees at this location !
Great store all new and remodeled they are very helpful. It is open dont confuse it will the empty Blockbuster store the ATT store is at the other end of the building.
They are great but they talk too much and we waited about 15 minutes to be helped on a minute process the lady leaning on the counter while talking with a customer.
Its changed so much thru the years and has only gotten better. Many new faces, but Ted still rocks.
Always helpful and I never feel rushed as I have in other stores.
Not one single thing on display works. Just Plastic screenshots. And since there a Franchise, they only get things 3 weeks after Official AT&T Stores.
Very awesome and knowledgeable people in this store!
Take too long, but good store ... most people do online rather than in store ..
I went to the store and I was happy and the gave terrible service make you leave un happy.
Great Customer Service Lovely and Warm Atmosphere
Very friendly and helpful staff, love my phone :)
Only the best of the best in this location everyone here is always super helpful and always provides the best solutions!
Very helpful staff. Didnt have to wait to be helped.
Excellent service. Corrected VM issues. Thank you!
Super helpful staff and a fast, easy transaction
The best
Parking is weird but they are very helpful.
Great store, very knowledgeable and friendly
It is not here anymore. As of today, July 8; 2014, this store is just an empty building.
The worst costumer service ever .
They were very good and helpful
Nice staff very helpful and really know the ptoduct
After visiting this store I went with Verizon
Got assistance transferring data into new phone.
Great Customer Service
Really helpful and easy to work with.
The girls were great
They are the most bestest EVER!!!!!!
Excellent customer service
Friendly and very helpful!
Definately coming back in the future
Convenient for Paying My Cellphone Bill
They where very helpful
Too much money
Great staff
Very Helpful
Awesome place
Could b better!!!!!!!
Good service 🙂🙂 Luciana helped me a lot thank you
Excellent customer service 👌
Happy
Good attention and good service
Total reviews rating 4.5
89 Reviews for AT&T Store 2023:
Review №1
2022-03-23I had the most amazing experience today at the AT&T store in Riverhead, N.Y. Luciana was absolutely amazing and helped me to get things done that my wife and I were trying to get done for over 5 days over the phone. She was courteous and professional, and absolutely knew her stuff. A great employee
Review №2
2022-07-29Nancy (Manager) and Hilal were extremely helpful and courteous, and more than made up for the inconvenience of my prior visit. I would highly recommend this store to anyone that needs help with their AT&T account or anyone looking to switch their current provider or start a new account.
Review №3
2022-05-05Just want to thank Nancy for her professionalism & expertise in helping me with my new phone !!She was extremely knowledgeable & courteous( & VERY patient ) with me !! Every AT&T store should have someone like her !! Thanks again Nancy !! ✌😎
Review №4
2022-02-03I’m not sure if he spells his name as Dylan or Dillon but this young man was so cheerful about helping his customer that I actually wanted to spend more money in the hopes of upping his commission. In addition, I noted that the staff in the store in Riverhead was very warm and helpful in general. I went there some years back and had a rather bad experience-sure seems like they’ve turned this place around and I would recommend it to anyone.
Review №5
2022-04-07The service in the store is very very good. I moved from Sprint to At&t, Im so glad I did and the guy was so patient and helpfulThankyouHilal
Review №6
2022-06-29I am so glad that I really got my phone transferred over at AT&T Riverhead by Hilal Sofi.He is the best and is highly recommended.thanks for everything!
Review №7
2022-07-11Hilal SofiAbsolutely amazing, resolved an issue with google search that was unable to be corrected at Geek Squad…..He is the best and needs to be recognized for his knowledge!!!!
Review №8
2022-07-06Hilal Sofi was extremely helpful and patient. I greatly appreciate his support and help
Review №9
2022-04-03Luciana was not only extremely helpful but knowledgeable and pleasant..she took an extremely bad day of dealing with incompetent customer service and made it go away quickly and expertly...she is awesome
Review №10
2021-07-28My husband and I came into the store to connect his mew phone. Due to a stroke he is limited to walking or standing. We were lucky enough to have had Sarah Ann help us. She sat with him on the bench because he could not sit in a chair. So sweet extremely patient and very professional. I highly recommend this store Sarah is for sure an asset to AT&T