Kerbside pickup
Yes
AT&T Store in Schenectady
Categories
Location on the map
Schenectady, Schenectady County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Debit cards
Yes
Phone: +1 518-381-7130
Site: https://www.att.com/stores/new-y...
Site: https://www.att.com/stores/new-y...
Opening hours
- Monday:10AM–6PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
AT&T Store in other cities:
Comments (135)
Derrick Kennedy at the Mohawk commons in Niskayuna is a fantastic amazing service customer service professional at his job . He took the time to help with my phone so efficiently.
Brianna M. spent an amazing amount of time and effort on managing our very complex and messy phone situation. She was professional, pleasant, and efficient. I don’t think I’ll go to any other AT&T store after this - there is no room for improvement because she’s just awesome! Truth? Everyone in this store pitched in to make this experience great. So thanks to Jon & Christine as well!
Brianna Mark is phenomenal. Her patience and knowledge is beyond compair. She spent time and explained so much to us. If your a senior and lost in technology see Brianna. If you know what your doing and young, see Brianna. She can still explain the new ins and outs of the new plans and phones. AT&T dont lose this gal, you have a great employee here.
Undoubtedly the worst customer service ever experienced in our lives. If it was an option, I would give zero stars. Where do I begin? Fifteen months ago we purchased an iphone from here. The salesperson, Shawn, was undeniably very nice; he just had no idea what he was doing (unfortunately for us). The long and short of it is that he made numerous mistakes in trying to tweak the system to get us this phone for the $75 add a new family member plan. Because he did everything wrong, we have been charged incrementally since then for a $900 phone (an amount we NEVER would have considered otherwise). The manager at this store, John, also knows nothing about what he is doing. Although he knew exactly what was done wrong and AGREED with us we should be refunded, his attempts to fix it never did anything for us. We continue to be charged. We spoke with him no less than 10 times over the past YEAR in order to get this fixed to no avail. We then turned to the company headquarters. We have spoken with no fewer than 8 individuals at the company, at varying levels, for a total on the phone of what likely amounts to 24 hours, to get this problem fixed; every time they ALL AGREE that we are in the right: We were wrongly charged by a salesperson who did not know what he was doing. EVERY TIME the company of AT&T has told us the problem is fixed. The charge will be taken off of your account. WE ARE STILL PAYING THE WRONGLY CHARGED FEE of nearly $1,000 for a phone we NEVER WOULD HAVE PURCHASED for the full price. People, this is almost $1,000. At this point we realize there is nothing we can do to get this money back. The salesperson, Shawn, and the manager, John, should have this money taken out of their paychecks. We have now turned to the Better Business Bureau to file a formal complaint about AT&T. They have done nothing less than steal nearly $1,000 from us, and they have no intent of ever fixing this egregious problem. DO NOT GO TO THIS STORE. Better yet, dont use AT&T. They care nothing for the customer whatsoever. We have never seen nor experienced such ineptitude, unprofessionalism, nor complete lack of care from any company in our lives.
Dealt with Brianna Marx. Very pleasant experience. I give a very high rating for her technical skills. The company has an experienced staff member with her. I would return to this store if I could deal with her again. Very Nice sales person.
The sales representatives were very knowledgeable about the trade in of my current phone to a newer phone, they explained the data plans and the services that went along with each plan. Good experience, I waited over an hour for assistance, because I didnt have an appointment, I was a walk in.I left the store very satisfied!
Wasnt able to get new phones!! Would have to pay huge amts of $$ a month for service! New phones were much too expensive!
Does anyone remember when you could walk into an att store and they would actually help you with a problem on your account? Today, I needed help with the att tv streaming service. Oh no we cant help at all with anything to do with att tv. You would have to call the 1-800 number and good luck with that. Okay but you sell tv service plans? Oh yes but we can help with any issues but we can sell you the service. When did att service become non existent?
Not too much of a waiting line and then staff seem pretty knowledgeable
Needed to start a line & I so happen to have came across this kind young lady cheonee who was so wholesome & happy to assist me, she knew exactly what she was doing & I say we need more like her in AT&T. Thank you so much cheonee keep up the great work.
Change phones and phone plans can be so hard and can lead to so many issues but this AT&T store’s staff make the process easy and pleasant. I followed Brianna M from her previous store because of how good her service is, and found that she has joined a team of helpful professionals. I wish I could give the store and Brianna six stars!
This is a true AT&T store, not a franchise. They carry a larger stock of phones and accessories. They also have the latest and greatest on hand for you to view. Multiple sales associates means less waiting.
Brianna went WAAAAY above and beyond to help us with our issue!! You dont want to lose her , her knowledge was amazing. Please pay her what she is worth!! Customer service is a thing of the past these days , but not with Brianna! Thanks a million! Will be back and spread the word!
We were serviced by Sean. He was very helpful and we felt very comfortable. He seemed very genuine, I almost want to ask for him any time I go there lol. He seemed very informed as well. Overall good experience with this young man.
Her name is Brianna Marx. Your company is very lucky to have her. She was not only helpful, but thoughtful as well. She was a pleasure to work with!
Brianna Marx was absolutely wonderful! She was very knowledgeable and explained things in a way I could understand. Her personality was warm and friendly. She answered all my questions and concerns.
TJ was awesome! Really appreciated the amount of time he took to help myself and my husband out. Great sense of humor. Def would recommend
Customer service rep was not at all helpful.. didn’t even attempt to address my issue at all. I ended up paying off the balance of my Device and opening up an account across the street with T-Mobile. They were more than happy to help me. Bye AT&T.
I had a 9:30 am appointment and was not called into the store until 10:00 . If you are going to take appointments then one employee should keep to the schedule while the others handle walk ins. I feel my time is valuable but clearly that is not the case at this location. Very disappointed.
I got good help with my new phone and account. There were some very negative reviews a few years ago about racial bias in the service. If that was true, it isnt any longer. Management, staff, and customers are a diverse bunch and its a comfortable store to do business.
Christine was amazing, her patience with helping us set up our phones was key. She is well worth going to see. Amazing.
I knocked on the employee door to see where the sales guy went... It opened the door and said are you kidding me... We are in a meetingIt said that with attitude.Previously it said. I dont know nor bother reading about cheap phonesThis was its reply when I inquired about two not expensive phones.It told me to look up the phones my self.I and another customer walked out of the building.So I am naming the sales person it to protect its name
I actually went to the Colonie store to get an upgrade because they had better reviews. But the associate there told me they didn’t have stock on the phone that I wanted and suggested I go to the Apple Store. I went to the Mohawk Commons store to see if they had stock. They did not but Jose offered to order it for me and send it to my home. He help me through the whole process and it was quick and painless. I will not be going back to the Colonie store
Jeff was amazing! Such great customer service. He made my transfer to ATT seamless and fast. Thank you for taking such good care of me!
Sales person, Brianna, is very knowledgeable hence it was a pleasure to work with her. You can tell she really cares about her customers and wants the best for them!!
Customer service was very helpful. I had questions about the Samsung cloud and I went in to ask them questions they were very polite I was seen immediately they have good service there in Niskayuna.
Ive been here a few times and the techs are always very friendly and helpful. I was there on a very busy day for them and they knew exactly who to help in the order they came in even though everyone was floating around the store and trying to cut in line. When I was being helped they treated me like I was the only one in the store and were happy to answer all of my questions. Installed a screen protector for me perfectly and were very careful that it was aligned and clean. Very satisfied with this location!
If you’re going to go here, make sure you see Sean. He moved me and my family over from Sprint, and was very kind and patient throughout the entire interaction. It took a lot of time seeing as there are 5 of us, but he answered all of our questions and helped us pick out new phones. We were incredibly pleased with him and the store in general. 10/10
Great experience! Very helpful staff!
Sean was great helping my husband and I get myself a new phone. Talked us through everything and was very patient with the process. Did not feel rushed at all with him. Highly recommend him.
Great service, Brianna was very knowledgeable and everything got taken care of at the Niskayuna AT&T!!
Knowledgeable staff. Appointments are recommended during busy times since way more customers come in then staff is available. We (my family, all 7 of us) did have to wait almost an hour and a half to get service on a Saturday while trying to upgrade our phones. Thats why 4/5.
Went to AT&T for my new phone for work, I worked with Brianna Marx, she was amazing answering all my questions and setting my phone up the way I wanted to use it. Great Service, thank you!
Jeff was a awesome tech he took really good care of us. Helped me set up my S20 and broke down my bill with me would recommend him to anyone
I just stopped in to pay my cellphone bill. Brianna was very polilet and helpful. She answered all my concerns regarding my accounts.
Jeff did a great job helping us port a difficult account to AT&T. His patience with an older customer was great. Thanks so much!
Have been with ATT for years and i have to say the past few weeks have been the worst ever. My daughter had the Iphone SE and ended up dropping it a few timee and the screen was beyond fixing so i went in and got her the Iphone 8 because they didnt have the SE anymore. I also bought her a lifeproof case. I have been to this store about 5 times about my bill because it just keeps going up. I went in on June 28 and the manager told me i was paying too much for insurance so he wanted to switch me over to the family plan. Ok great. He gave me a quote of 371.00 plus all the stupid fees and taxes that are added. I get my August bill and its 100.00 more then what i was told and he never took the other insurance off of each line. I sent into the store again July 30 paid off a phone that i no longer have so i was went from 6 phones to 5 phones. I guess when i got the Iphone 8 they added a line so i could get the phone half off great. I went in the store to today August 4th asked to have the additional line removed and was told that i would have to pay my daughters phone off of over 600.00 to have that extra line canceled so that im jot paying for an extra line at 50.00 a month. Are you kidding me Im only getting a credit of 11.00 a month on my bill for her phone. Ill pay the 11.00 bill credit for her phone i dont need an extra line that has no use for me. No one is using that line. The women in the store said well you had 14 days from the date you got the phone to make changes. Oh well then why wasnt that told to me when i got the phone oh thata right because you all make commission on promotions and sales in your store. I am beyond done and upset about this whole issue with ATT they are not there to help customers just there for the money and sales. My phones will be paid off and i will no longer be dealing with att for m our phones anymore. My bill should not be more then 275.00 a month and Im paying almost double that. Its just insane.
I would give it zero if I can. Ive been waiting here for 45 minutes and the sales people are chatting with other customers for ever. There are only two representatives here while there are five people waiting. And they dont care. No apology or speed up. They think it is totally okay for keeping us waiting.
I had a horrible experience at a wholesale warehouse they talked me into something that i didnt even get thue att. I cant say enough good things about the att store in mohawk commons. the manager jon and salesman Mohammed they went above and beyond to make everything right in the end. Even saved some money. Thank for everything.
Made a payment on my bill and by mistake paid full balance and not the minimum,called at and t and less and an hour funds were returned to my bank account. Thank You very much at and t costumer service great job costumer service . And thats why Iam still with at and t ......
Jose was awesome and patient as we asked many questions about phones and plans. Recommend him for any of your questions or concerns. Five star all the way
The worst managed store I have ever seen. The employees are rude, they do not want to deal with any of your issues either with service, billing or phones. They refer you to a 1-800 number tell you to deal with customer care. Why even have a corp store if they cannot do anything for you.
Excelled service from Brianna at ATT today. She was able to quickly answer questions and ensured that I understood all of my options.
Steven fixed my phone in about 30 seconds, no charge, no pressure. I will always come to this store and ask for Steven Carrion for all my mobile needs. Fantastic customer service!
Sharif provided excellent customer service. I was unhappy with my previous carrier, so I’m happy I made the switch back to AT&T.
Brianna was an amazing sales associate. She was very helpful
After a frustrating week of dealing with customer care and another store, the staff at this store was able to help me out! In and out under 40 minutes. Friendly and knowledgable staff, great looking store. I know where Im heading from now on whenever I need anything AT&T related.
Worst customer service of any at&t Ive ever visited. Joshua D. was so completely rude when I went in to swap a phone case I purchased from a different at&t. Apparently thats like buying something at Walmart and returning it at Target. I will never recommend this store and makes me highly reconsider sticking with at&t if this is the caliber of customer service they provide customers.
Switched from Verizon to at&t and the rep that we saw that day was not knowledgeable about the phones I was asking about at all. I Would ask a question about a specific feature on a phone and the response would have nothing to do with what I just asked about. In addition, the representative also told me that they do not make screen protectors for the phone I bought because of the in screen fingerprint pad. I have now found out that was incorrect so now I am stuck with a phone that I have had for 2 weeks with a scratched up screen due to poor information.
Brianna Marx...she was a pleasure and helped me get through frustrating times with my phone ..she needs a raise
Great customer service !!! Jeff was extremely helpful in getting another phone & line for my son at a great price while also upgrading my phone!
Nice looking store, but service was horrible. Only two employees on the floor whom were busy with other customers when all I wanted to do was simply pay my bill, so far Ive been here 15 minutes without a hi, how can we help you, or a be with you shortly.
Good service. Busy place.
Shawn was great, he took his time helping me with all my questions, needs and new products.
Great service and assistance from the Niskayuna staff! 😊 Store Manager Steven was fantastic making sure everything was done correctly and everything ran smoothly !
Brianna was more than exceptional helping us today!!I can’t say enough about her!!!
Mohammed went above and beyond for our close knit family of 5. He made our switch and phone upgrades flawless. Thanks again!
They always fix my problems
The staff here at this store is excellent, made sure everything was explained in detail and provided great customer service!
Only giving 1 star because I have to! customer service here is TERRIBLE. the store manager is condescending and extremely rude! The employees ruined my account and when the mistake was brought to their attention I was escorted out and had the police called on me and sent to my home telling me I am BANNED from this store!!! UNPROFESSIONAL RUDE LIARS HORRIBLE WOULDNT TELL ANYONE TO GO HERE!!!!
Brianna Marx was very nice, professional and helpful. I recommend going to see her.
Will lie to your face to make money, dont trust anything they have to say if you have to go in there.
Wouldnt allow me to buy a phone outright with cash. They told me they do not make money off of the phone unless I use the Next plan.
Sharif is amazing When I tell you he knows everything about a cell phone he paid attention in class. Hes number one give this man a raise
Couldnt solve my problem told me to call att. Whats the point
The staff was very rude,unprofessional, and disrespectful! I was trying to pay a bill.had a issue. And was dismissed!! Changed providers next day.
Att has fooled me twice. They over complicate the packages you have one idea then after you get your bill it’s completely different.
This is the best ATT store around and Breanna is the best! Always, always ask for Breanna !
Was in the store for 10 minutes and wasnt greated or helped by anyone . I wanted to upgrade and add another line ..took business elsewhere.
Jose was great, got me out of there in less than 20 minutes.
My experience with the staff at the Schenectady location was very personal and well mannered you guys rock! 😃👍🏼
This is one of the better at&t stores,nice staff and very helpful most important they know what theyre doing not like crossgates.
They will not help me out even though they screwed up my bill they told me to call customer service absolutely useless to have them as a store.
Helpful, certain sales people are a little pushy on upgrades etc... Id just do it online next time
Great customer service was in and out with my new phone in no time.
Just after Christmas there was a little bit of a wait for a person to assist us. Once they waited on us they gave us great service.
Staff is great and know their stuff
Excellent service today with mr Shawn day!! Highly recommend to anyone!! 😀😀
Well informed ATT agents and friendly atmosphere.
JOHN ?? Rude awful customer services. Definitely would not recommend anyone to this store
Jon the manger was very patient and helpful... Excellent job!!
It was pleasant informative and helpful I would highly recommend this store to my friends.
This place sucks. Ignorant staff. After waiting on the line dealing with the automated dialer a girl answered didnt great me just said hold and hung up on me them didnt answer when I called back. Bullshit.
Josh was very helpful in selecting and setting up my new phone.
Jose is awesome. Polite, humble and most importantly, knowledgeable!
Great customer service! But prices are bit out there.
Sometimes theres a bit of a wait but the customer service is always helpful.
Can get very busy but over all is a good store
Great help I love my I phone 11 thank you so much.
Very helpful! T.j was very nice!
Dont ever bother calling these idiots for any questions, they are notorious for never picking up the phone. I dont know how the place is still running.
The staff is always great and a pleasure to visit
Always a pleasure everytime I go
Exceptional service and adherence to customer needs. Thank you all.
Sharif was amazing. Very professional.
They have really good phones
Fast,friendly,efficient service
Excellent service from my friend Jose
Thanks Jeff for great customer service 😀
Helpful. Knowledgeable.Josh decisively took ownership of problem and solved it.
Great staff. Very knowledgeable.
Sharif was very helpful and patient !
Then help me good with my bill
Wonderful stafd. Helped explain everything in great detail
Superb customer service as always!
Jose was quite helpful!
Steven carrion was a great help
Excellent customer service
Customer service was excellent
Great service as usual
Gteat nice, helpful, friendly people here!!
Staff is awesome and knowledgeable
Very busy didnt get helped
Great help from this store!!
Called 10x and got no answer
Check out
Poor service and terrible phone coverage
Very helpful.
Go people work here
Always great
Helpful staff.
Excellent service
Uh
I was just looking for a phone
Service sucks
Total reviews rating 4.1
135 Reviews for AT&T Store 2023:
Review №1
2022-03-23Brianna was absolutely amazing to deal with. She was more than happy to help me out in any way possible, reviewed my account for any way I could possibly save money, and delivered great service. Would easily recommend anyone I know to work with her on anything they may need help or have questions with!
Review №2
2022-06-24Shout out to Mikayla here at this store let me tell you everyone she amazing. She has no problem taking time and explaining everything to you. She looked out big for me come here ask for her she amazing! Thanks balltown rd store!!
Review №3
2022-05-26Jose George was incredibly helpful during my visit and the process to get my new phone and plan went smoothly and I left feeling confident about my new service and phone.
Review №4
2022-01-12I worked with Brianna Marx she walked me through the details on my bill and was able to save me a few dollars! Which is always greatly appreciated!! Thank you Bree I will always stop back in to see her!!
Review №5
2022-02-12Jose is the worst employee here out of all them. Guy doesnt know what hes doing and apparently hes been there for years, seems like day 1 to me. Overall the worst AT&T Ive been to
Review №6
2022-05-24My prepaid service was canceled because they said my phone was 3g but my phone is 4g LTE capable. I lost my $17 and they refused to help
Review №7
2021-10-16My hubby and I purchased new phones (two VFold3s) from the Niskayuna AT&T branch. We were assisted by Brianna Marx. She was fantastic. So helpful answering our questions and finding us a great deal. Were very happy that we worked with her and everyone else in the store was great too! Glad we do business with AT&T.
Review №8
2021-08-03I just came out of at&t store. I cant believe that someone can be this much fine and experienced in the job. My associate at the store was Brianna Marx, and she was so understanding and clear helpful. She easily understood what I say and what I want. Because we all go to these stores and mostly it takes much time to get what you are there for. So I thank Miss Brianna for making it very easy and fast for me today.
Review №9
2021-09-09I needed a new phone quick and this is the store I got my last one at 3 years ago. Unfortunately they didnt have the model I wanted in stock so they referred me to another location. I was assisted by Muhammad who was very knowledgeable about what I needed, very friendly and good people work there. I would give it 4 stars but with the great customer service bumped it up.
Review №10
2021-08-07The customer service in this store was outstanding. Second to none. I was within hours of losing my long time phone number and on my eyes this team ofMohammed K.,Brianna M. And Derek K worked efficiently, professionally and with good hearted humor to not only keep my phone number. But creat a GREAT deal for me.I have been working with computers for 43 years and this team of professionals are in the top three I have ever encountered. Go to the Mohawk Commons AT&T store when you want to switch fromVerizon to AT&T they are the best of the best.