Kerbside pickup
Yes
AT&T Store in Bronx
Categories
Location on the map
Bronx, Bronx County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Phone: +1 718-584-0903
Site: https://www.att.com/stores/new-y...
Site: https://www.att.com/stores/new-y...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:10AM–6PM
AT&T Store in other cities:
Comments (72)
I had a WONDERFUL EXPERIENCE at the west Fordham At&T store location . The store manager, Aqueelah, was absolutely amazing and provided wonderful service and information. Her product knowledge was impeccable and her energy was great!!! She explained all the offers and deals with great passion and made me excited to hear about all offers/deals that I qualify for at the time. The store was very cool and I appreciate the wonderful service. Please keep up the amazing work and service Aqueelah. I am happy customer with AT & T. Thank you.
Just came in earlier today with a broken iPhone SE and left with a purple iPhone 12. The manager, security guard, and two representatives who helped me are the GOAT! Not only were they knowledgeable and helpful in upgrading my phone, but they offered to help my mom save on her monthly plan. Also, they were extremely professional and most of all friendly. Highly recommend! Thank you so so much !!
I guess you cant please everyone . Come to this store! they alway treated me well come to this store ask for Derifer ,Julio the manager goes out of his way to help .
After having a great experience with the virtual support team, I was advised to visit a local AT&T store for additional support. I bought an iPhone online and would have been more expensive to upgrade my plan. Instead, I wanted to swap out my recently purchased phone for an iPhone 12. The team didnt seem to want to help me and brought up different forms of rebuttals in less than a minute- 1) we dont accept returns in location anymore, 2) return stocking fee of $55, 3) call AT&T for additional support. I just wanted some help.
I went in to replace my daughters lost phone a week before Christmas. My salesperson, Gwen, treated me great and helped me take care of it quickly. While I was waiting for the phone, the manager, Jorden (I believe it was Jordan with an e, but I cant exactly remember right now), asked if I was looking for upgrades or if I needed any holiday gifts for the family. He gave me some great ideas, upgraded my insurance plan to cover the whole family, and I ended up buying 2 Apple watches for the price of one! The whole time they were courteous and made me feel right at home. I highly recommend this location. Make sure you ask for Gwen and Jorden! Thank you for everything!
I stopped by with a friend today at the at&t on Fordham and we requested to port our numbers to this service provider. A beautiful lady attended to us and she was so patient and professional and trust me you dont get much of that nowadays especially out here. I had to ask for her name Aqueelah she answered, please give her a raise 🙏
Thank you to the manager Julio hes the best 👌 the staff here was delightful
Bryan and Julio the manager were great went above and beyond for me thanks guys ! Love my new phone
BOGO #BuyOneGetOne !!! Just upgraded 2 the GalaxyS10plus baby ... had to make the switch from iphone Cruz I need to flap my wings again FIXING MY COMPUTER AND GONNA TRY 2 COPP ME A LABTOP SOON,,, After that all I need is a TABLET ,Maybe a 2nd phone #MomeyFlippMedia 4real🙊
The Associates here, Aqueelah & Derifer, are superheroes. The hour long phone calls, issues and problems I was struggling with was solved in the matter of 10 mins as soon as I stepped into the cooperates store. I couldn’t be more grateful for the help that I’ve received from these 2 associates. I’m forever grateful
Great place to get your phone or accessories, it was really easy and fast , and the employees were very helpful especially Gwen and Henry and the security guy also…Thanks.
Great customer service!!I went in the store thinking I might not get approved and I was wrong. Walked out with a great Android phone with just $24.00 in spending.
I visited that store last night regarding a pickup, which I completely screwed up online btw, and the manager, along with sales representative, worked their hardest to resolve the issue and to make sure I received my phone!! Outstanding customer service on their behalf & i am so grateful for them! He definitely went out of his way to make sure I was satisfied!
Great customer service and helpful with our questions
EXCELLENT SERVICE.....The sales Consultant- Derifer was very attentive to my request for service. She was able to provide me with excellent advise to the best plan and different options available for my service needs.
I wish I could give this place a good review, the people seemed nice. I had an appointment but still waited 10 minutes for help.I am trying to switch services and the code to unlock my phone was not working I was told to come in. After 5 attempts, a phone locks permanently to the att network, I told the representative that under the advice of another att employee I had already put the code in multiple times.She tries to put the code in herself which locks the phone. She then told me there is nothing att can do, and to call Samsung. When I asked for the number she gave me the number to AAA towing services, I wish I was joking. I finally got in contact with Samsung and they told me only att can unlock the device! I spent almost 2 hours round trip on my day off to get myself in an even worse position by incompetent staff!
Visited the AT&T store on Fordham Rd, near Webster Ave. Waited 30+ minutes just to pay my FIRST bill. Payment Kiosk was out of order, so Lynn helped me out. Shout out to her and Stevie! They both were helpful, friendly and knowledgeable. I just wont visit after 2pm.
The manager that works there in the morning on a Saturday is horrible. She has no customer service skills and she is extremely rude on the phone.
I came in to purchase the new Apple Watch being that I just started with the at&t company I wanted to see all the option I had and when walking into the store not one person acknowledged the fact that I was in there , I then stood there at the register for 5 mins and not one employee helped, they were just sitting around talking to each other . I would recommend every and everyone don’t waste your time with this location just out right disgusting Customer service!
What. A. Scam.Went in to pick up a cellphone, left two hours later without a cellphone and a not one, but two new lines and a Samsung galaxy s6 apparently, that I had no idea that I even had?Anyway all those changes to my account and you can just imagine the amount of pro-rated charges I have outstanding on my account, not to mention the FRAUDULENT activity that at&t employees from this store just pulled on my account for commission.Never, again. Also reporting this to at&t corporate. No way to conduct business. You guys suck!Forever yours,Shirley
AT&T store located in Bala Cynwd, PA was visited on Monday, March11, 2019My family member works there and put my on his plan and received a new cellphone and service plan. Shout out to Jarod! His patience and professionalism is wonderful!!👍❤
Walk in to no greeting, both women busy with a customer, empty store otherwise. One finishes with her customer heads to the counter without saying anything to me. Im sitting there waiting thinking shell call me up. No acknowledgement. I walk up to the counter politely and shes talking to a customer whos sitting behind a wall eating mcdonalds. I couldnt see them. She says shell help me. Long story short, she didnt. I needed the same id to change my pin that i used to open the account? I had a PASSPORT. Wdf ATT. Heading to another location. I didnt appreciate her passive agressive tone. Whole dub.
The best customer service from the best employee in the store. Stephanie. See her for all your questions and needs. 💪🏽
Ooh thats crazy I order a smartphone after I reach out to the pick up store they tellonge that they havent received the order on a Que, O do not recommend at&t to anyone its a bad service
This is the worst att store i have visit in many years being with this company, i dont know if is because im from the garden state but o feel this is a very getto store and the employees have no respect for customers, waiting time extremelly height with no costomer in store, two employees seems to b hanging out, this store numbers has to be very low because they dont do an effort to make a sale, they have not customer service at all, very disappointed, if any one visit the bronx please dont go to that store if you dont want to have bad expirience with this company
Great service from Jordan and Gwen got my new iPhone after it was lost!
Customer service fast & professional. Staff very polite!
Very personable staff.. would definitely recommend this store to others
Great service, so helpful.She help me with everything, explain me all step by step and she open the door for me when I left.Thanks Joanna Gonzalez!
Looking for a landline. What happened to the day you could call and set up for an appointment?. If I cant reach a company by phone, no way Im going to visit them.
It have good customer service. As soon as you walk in the door they are greeting you. Good job
Great customer service!!!!
Amazing staff the manager was so precise and professional an outstanding staff would highly recommend to friends and family
Loved the experience very happy with my new phone
Very slow...they feel as if though they are doing you a favor selling you a phone and letting you pay for their service!
At Fordham rd, knowledgeable and professional.
They are great employees and do a100% job I recommend like I did my cousin sharon hidalgo
Worst place. They don’t know anything.messed up my iphone. They don’t know even how to fix screen protector. I had bad experience
Sitting here waiting watching one worker work while the other disappeared to the back and never came back out. VERY POOR CUSTOMER SERVICE AT THIS LOCATION
Thanks for the first responder discount
Great location! The employees are very helpful.
Excellent service with Henry and Jordan 👏 👌
Great Customer Service!
Excelente customer service! Recommend.
Excellent service from anna!
They have been in the know of phones
Was just looking as I was looking to replace my phone
Great. Knowledgeable Customer service agent
Have patience
Always good service
Well well
Cool service
Nice workers....
Great service
Very Satisfied
Good
Bad Service!!Bad Service!!
To much money
Bad Service!!
The worst store for service the girl who is there speak very badly I had a bad experience they spoke to me very badly I never return to that store
Very good service. The employees are very attentive.
I do not know Services
Total reviews rating 4.1
72 Reviews for AT&T Store 2023:
Review №1
2022-05-10Even though its a small store, its filled with great representatives!!! Julio was great and well knowledge in his field. They have a great selection of AT&T phones in stock. I highly recommend this location for ALL YOUR AT&T needs!!!
Review №2
2022-08-04I simply love this store whenever I walk in I am always acknowledged and given attention within a timely manner. Thumbs up for them👍
Review №3
2022-01-27Very positive experience when I go into this store to pay my bill & inquire about other services. Employees are very helpful. Julio (manager), Henry & Derifer worked very hard on resolving an issue I had on my bill. Everything was done quickly & efficiently definitely recommend this store 💪🏽
Review №4
2022-06-17They help me a lot setting up the Apple Watch and also love the price they have they did a great job and I love AT&T
Review №5
2022-05-25Thanks to Julio the manager and Derifer for coming to my house to set up the Direct TV. I appreciate it Im a senior and Im not as mobile as I use to be thankful
Review №6
2022-07-10Chaz’s service was the best and he was so funny. Helped me with my new phone setup and it really made my experience.
Review №7
2022-01-12This is the worst store i have ever been to employees were very rude and thr manager told me he have the phone 13 pro max but he cant sell me unless i add an extra line which i dont even need and then he said if i buy a watch with it he can sell me the 13 pro thats his store policy what a nightmare. I got my new iphone from another store without buying a watch or an extra line , they are robbing people DONT GO TO THID STORE
Review №8
2021-10-03Henry and Aqueelah have been so helpful. they have revised me with the support to repair my billing issues and replace a damaged phone through Asurion. This has easily been my best AT&T experience in years. I’d recommend them to anyone and will be returning for their services.
Review №9
2022-01-23Thanks Julio and Zack made a first responder feel welcome. Definitely the best experience i’ve ever had buying a phone!
Review №10
2021-08-31There was a healthy amount of people BUT way less time than I expected to be there. Mercado (Henry) and AJ are the best two employees Ive experienced in years and weve had AT&T for over 15 years. So helpful and kind! What a vibe! Thank you🙏